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Best help desk administrator certifications
Help desk administrator certifications allow job seekers to demonstrate their competency as an help desk administrator to employers. However, not all help desk administrator certifications provide the same value for job seekers.
The best certifications for a help desk administrator are Security 5 Certification, HDI Desktop Support Technician (HDI), and Certified Network Computer Technician (CNCT).
Below is a list of the best help desk administrator certifications. Obtaining an help desk administrator certification will give you a leg up when you apply for jobs and increase your potential salary.
5 best certifications for help desk administrators
| Rank | Help desk administrator certification | Organization |
|---|---|---|
| 1 | Security 5 Certification | EC-Council |
| 2 | HDI Desktop Support Technician (HDI) | HDI |
| 3 | Certified Network Computer Technician (CNCT) | ETA |
| 4 | Certified Medical Administrative Assistant (CMAA) | NHA |
| 5 | CCNP Service Provider Operations (CCNP) | Cisco |
5 best help desk administrator certifications
1. Security 5 Certification
The Security5 Certification is the entry level for anyone interested in learning computer networking and security basics. The Security5 program gives individuals basic networking literacy skills to begin high-end IT programs.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
2. HDI Desktop Support Technician (HDI)
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
3. Certified Network Computer Technician (CNCT)
Certified Network Computer Technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. Once the CNCT has acquired these skills, abilities and knowledge, he or she will be able to enter employment in any part of the computer industry. With minimal training in areas unique to the specific products, the CNCT should become a profitable and efficient part of the computer industry workforce.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
4. Certified Medical Administrative Assistant (CMAA)
A Certified Medical Administrative Assistant (CMAA) performs routine administrative and clinical tasks to keep the offices and clinics of physicians running smoothly.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
5. CCNP Service Provider Operations (CCNP)
The Cisco Certified Network Professional in Service Provider Operations (CCNP SP Operations) validates knowledge and skills required (of a Tier II or Tier III support engineer) to troubleshoot and maintain service provider IP NGN core (PE-PE and PE-CE) network infrastructures. With a CCNP SP Operations certification, a network professional demonstrates knowledge and skills required to isolate network performance problems, implement proactive fault measures using operations management processes, frameworks, and network management systems.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
What is the best certification for a help desk administrator?
The best help desk administrator certification is Security 5 Certification. The Security 5 Certification is awarded by the EC-Council.
Here's a bit more background on how to obtain this help desk administrator certification:
- To become a certified Security 5 Certification, you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 3 year.
What certifications can impact a help desk administrator career and salary?
The Certified Network Computer Technician certification will help you to secure a technical support specialist position, which will increase your pay and career trajectory. A technical support specialist's average salary is $61,966 whereas help desk administrators make an average salary of $49,798.
The most common combination of help desk administrator certifications include: Security 5 Certification, HDI Desktop Support Technician (HDI), and Certified Network Computer Technician (CNCT).
Online courses for help desk administrators to earn certifications
1. Help Desk Analyst
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2. Learning IT Help Desk for Beginners
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5. ComputerCavalry: IT Help Desk Training for IT Professionals!
Help Desk Training for IT Professionals is a 10 lecture course that provides valuable work experience to beginners in IT...
6. IT Help Desk Professional
Get Hands-On Experience on Helpdesk Skills, Learn, Master & Troubleshoot All What It Takes To Get You a Job...
7. Desktop IT Support Level 1 & 2 in real life (Troubleshooting
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8. Help Desk Professional: A guide to your IT career
Master the Help desk position by working smarter and boost your career opportunities...
9. Service Desk Analyst Crash course for beginners.
Get Hands-On Experience for following JOB roles - Service Desk Analyst IT Help Desk Professional L1 IT Support GSD...
10. Computer Hardware, Operating System and Networking
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11. Windows Server 2019: Active Directory, GPO, R. Server Access
Training For Beginners - Become a Network Administrator in Microsoft Windows Server 2019 with Remote Server Access!...
12. IT service operations and Service Desk management
Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam...
13. Computer Network Fundamentals- IT Helpdesk & Desktop Support
Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...
14. IT Support and Service Desk jobs -Crash Course for Beginners
Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1...
15. PowerShell for Active Directory Administrators
Use Power Shell to manage Active Directory users, computer, groups, security settings and more on Windows Server...
16. IT Support Technical Skills Bootcamp
Hands-on Technical skills for IT Support Professionals...
17. Active Directory & Group Policy Administration for IT Techs
Active Directory & Group Policy Administration Basics for Helpdesk and Desktop / IT Support Technicians...
18. Active Directory on Windows Server
Learn how to deploy and manage all aspects of Active Directory, Group Policy, DNS and many more technologies...
19. Basic Computer Course - Windows 7/10 - IT & Desktop Support
Basic computer course with troubleshooting skills -computer hardware and computer networking, for IT support technicians...
20. Windows Server 2019 Administration
Learn Active Directory, Group Policy, DNS, DHCP, Storage, Backup, Azure integration and More...