Help desk administrator demographics and statistics in the US
Help desk administrator demographics research summary. Zippia estimates help desk administrator demographics and statistics in the United States by using a database of 30 million profiles. Our help desk administrator estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about help desk administrators after extensive research and analysis:
- There are over 284,291 help desk administrators currently employed in the United States.
- 25.7% of all help desk administrators are women, while 74.3% are men.
- The average help desk administrator age is 43 years old.
- The most common ethnicity of help desk administrators is White (63.8%), followed by Hispanic or Latino (12.8%), Black or African American (9.1%) and Asian (8.8%).
- Help desk administrators are most in-demand in Atlanta, GA.
- The finance industry is the highest-paying for help desk administrators.
- 9% of all help desk administrators are LGBT.
On this page
Help desk administrator demographics by:
Help desk administrator gender statistics
25.7% of help desk administrators are women and 74.3% of help desk administrators are men.
- Male, 74.3%
- Female, 25.7%
Help desk administrator gender ratio
| Gender | Percentages |
|---|---|
| Male | 74.3% |
| Female | 25.7% |
Help desk administrator gender pay gap
Women earn 93¢ for every $1 earned by men
Male income
$51,112
Female income
$47,390
Help desk administrator gender ratio over time
This data breaks down the percentage of men and women in help desk administrator positions over time. Currently, 25.7% of help desk administrators are female.
Help desk administrator gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 69.70% | 30.30% |
| 2011 | 69.58% | 30.42% |
| 2012 | 67.07% | 32.93% |
| 2013 | 70.20% | 29.80% |
| 2014 | 70.07% | 29.93% |
| 2015 | 70.52% | 29.48% |
| 2016 | 69.61% | 30.39% |
| 2017 | 67.17% | 32.83% |
| 2018 | 72.81% | 27.19% |
| 2019 | 69.93% | 30.07% |
| 2020 | 73.31% | 26.69% |
| 2021 | 74.26% | 25.74% |
Help desk administrator related jobs gender ratio
We compared help desk administrators with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Help Desk Administrator | 74% | 26% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Help desk administrator demographics by race
The most common ethnicity among help desk administrators is White, which makes up 63.8% of all help desk administrators. Comparatively, 12.8% of help desk administrators are Hispanic or Latino and 9.1% of help desk administrators are Black or African American.
- White, 63.8%
- Hispanic or Latino, 12.8%
- Black or African American, 9.1%
- Asian, 8.8%
- Unknown, 5.1%
- American Indian and Alaska Native, 0.4%
Help desk administrator race
| Help desk administrator race | Percentages |
|---|---|
| White | 63.8% |
| Hispanic or Latino | 12.8% |
| Black or African American | 9.1% |
| Asian | 8.8% |
| Unknown | 5.1% |
| American Indian and Alaska Native | 0.4% |
Help desk administrator race and ethnicity over time
See how help desk administrator racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Help desk administrator race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 69.04% | 10.51% | 8.02% | 10.00% |
| 2011 | 69.13% | 10.19% | 8.12% | 10.23% |
| 2012 | 68.26% | 9.62% | 8.71% | 10.56% |
| 2013 | 69.07% | 10.68% | 8.25% | 9.48% |
| 2014 | 67.47% | 10.63% | 8.94% | 10.38% |
| 2015 | 67.73% | 9.25% | 7.78% | 12.10% |
| 2016 | 67.41% | 10.65% | 8.94% | 10.23% |
| 2017 | 66.76% | 10.05% | 9.44% | 11.16% |
| 2018 | 65.78% | 10.53% | 8.64% | 11.57% |
| 2019 | 65.89% | 10.59% | 8.30% | 11.72% |
| 2020 | 63.45% | 8.82% | 8.73% | 13.70% |
| 2021 | 63.84% | 9.11% | 8.84% | 12.79% |
Help desk administrator wage gap by race
According to our data, asian help desk administrators have the highest average salary compared to other ethnicities. White help desk administrators have the lowest average salary at $49,181.
| Ethnicity | Salary |
|---|---|
| Unknown | $50,832 |
| White | $49,181 |
| Black or African American | $49,540 |
| Asian | $55,928 |
| Hispanic or Latino | $50,358 |
Average help desk administrator age
See how the average age of help desk administrators varies based on ethnicity and gender.
Male
Female
Help desk administrator age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Unknown | 41 | |
| White | 42 | 47 |
| Black or African American | 44 | 43.5 |
| Asian | 45 | 48 |
| Hispanic or Latino | 38 | 40.5 |
Help desk administrator age breakdown
The average age of help desk administrators is 40+ years years old, representing 60% of the help desk administrator population.
Help desk administrator age breakdown
| Help Desk Administrator Years | Percentages |
|---|---|
| 40+ years | 60% |
| 30-40 years | 31% |
| 20-30 years | 8% |
Help desk administrator educational attainment
The most common degree for help desk administrators is bachelor's degree, with 52% of help desk administrators earning that degree. The second and third most common degree levels are associate degree degree at 32% and associate degree degree at 5%.
- Bachelor's, 52%
- Associate, 32%
- High School Diploma, 5%
- Diploma, 4%
- Other Degrees, 7%
Help desk administrators by degree level
| Help desk administrator degree | Percentages |
|---|---|
| Bachelor's | 52% |
| Associate | 32% |
| High School Diploma | 5% |
| Diploma | 4% |
| Other Degrees | 7% |
Help desk administrator jobs you might like
Help desk administrator wage gap by degree level
According to the data, help desk administrators with a Master's degree earn more than those without, at $56,827 annually. With a Bachelor's degree, help desk administrators earn a median annual income of $54,586 compared to $48,794 for help desk administrators with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $56,827 |
| High School Diploma or Less | $48,091 |
| Bachelor's Degree | $54,586 |
| Some College/ Associate Degree | $48,794 |
Help desk administrator employment statistics
Most help desk administrators work for a private in the technology industry.
Company size where help desk administrators work
Below, you can see the size of companies where help desk administrators work.
Help desk administrator jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 22% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 32% |
Help desk administrator jobs by company type
Employees with the help desk administrator job title have their preferences when it comes to working for a company. For instance, most help desk administrators prefer to work at private companies over public companies.
Help desk administrator jobs by sector
| Company type | Percentages |
|---|---|
| Education | 5% |
| Public | 33% |
| Private | 56% |
| Government | 5% |
Help desk administrator jobs by industry
The most common industries for help desk administrators are technology, finance and professional.
Help desk administrator industry statistics
| Industry | Percentages |
|---|---|
| Technology | 17% |
| Fortune 500 | 14% |
| Finance | 10% |
| Professional | 8% |
| Manufacturing | 6% |
| Transportation | 5% |
| Health Care | 5% |
| Education | 5% |
| Media | 4% |
| Telecommunication | 4% |
| Government | 3% |
| Construction | 3% |
| Retail | 3% |
| Hospitality | 2% |
| Energy | 2% |
| Insurance | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
Help desk administrator turnover and employment statistics
Help desk administrator unemployment rate over time
The unemployment rate for help desk administrators between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Help desk administrator unemployment rate by year
| Year | Help desk administrator unemployment rate |
|---|---|
| 2010 | 5.00% |
| 2011 | 3.88% |
| 2012 | 3.29% |
| 2013 | 3.35% |
| 2014 | 2.81% |
| 2015 | 2.68% |
| 2016 | 2.27% |
| 2017 | 2.77% |
| 2018 | 2.33% |
| 2019 | 2.71% |
| 2020 | 2.42% |
| 2021 | 2.37% |
Average help desk administrator tenure
The average help desk administrator stays at their job for 1-2 years, based on the 3,466 help desk administrators resumes in Zippia's database.
Help desk administrator tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 26% |
| 1-2 years | 37% |
| 3-4 years | 13% |
| 5-7 years | 12% |
| 8-10 years | 5% |
| 11+ years | 6% |
Help desk administrator LGBT ratio compared to similar jobs
Review the percent of help desk administrators that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Junior Network Analyst | 7.31% | 33,943 |
| Clinical Applications Specialist | 8.42% | 88,262 |
| Development Technician | 8.46% | 82,959 |
| Senior Information Assurance Analyst | 8.59% | 86,212 |
| Help Desk Administrator | 9.03% | - |
| Information Technology Technical Lead | 10.54% | 156,246 |
| Life Support Technician | 10.88% | 106,141 |
Similar help desk administrator jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Junior Network Analyst | 7.31% | 33,943 |
| Clinical Applications Specialist | 8.42% | 88,262 |
| Development Technician | 8.46% | 82,959 |
| Senior Information Assurance Analyst | 8.59% | 86,212 |
| Information Technology Technical Lead | 10.54% | 156,246 |
| Life Support Technician | 10.88% | 106,141 |
Foreign languages spoken by help desk administrators
The most common foreign language among help desk administrators is Spanish at 56.0%. The second-most popular foreign language spoken is Chinese at 6.0% and French is the third-most popular at 6.0%.
- Spanish, 56.0%
- Chinese, 6.0%
- French, 6.0%
- Cantonese, 4.0%
- German, 3.0%
- Other, 25.0%
Help desk administrator languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 56.0% |
| Chinese | 6.0% |
| French | 6.0% |
| Cantonese | 4.0% |
| German | 3.0% |
| Other | 25.0% |
