Help desk analyst jobs in Abington, PA - 1,265 jobs

Hi, Akkodis is seeking a Desktop Platform Engineer with a client in Pennington, NJ. Ideally, we are looking for a candidate with strong experience with Windows OS environment, Flexera Admin Studio, Microsoft Configuration manager, VMware, VBScript Perl, PowerShell, Splunk. Pay Range: $67-$70/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Full JD:: Position Summary: Desktop Platform Engineering resource assigned with design and implementation of next generation Financial Center desktop platform within the firm. This person must have extensive knowledge and applied on the job experience with Microsoft Windows operating systems, as well as packaging technologies, virtualization, and telemetry tools. This position will also require understanding of a dispersed Branch Office technical environment, with an understanding of networking tools and terminology. Experience with windows imaging technologies, specifically Microsoft Configuration Manager, is required. Required Qualifications: Extensive knowledge and applied experience with: Windows OS environment (Windows 7 and Windows 10) Microsoft Virtualization Technologies (AppV, User Experience Virtualization) Flexera Admin Studio â Microsoft Configuration Manager VMware Hosted Virtual Desktop environments Scripting languages; VBScripts, Perl, Powershell Telemetry tools: Splunk, Aternity Desired Qualifications: Ability to troubleshoot issues and understand requirements as designated by LOB partners. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey . Visit us at *************** to learn more about our company. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference. Benefits: We offer a generous benefit package including: Vacation and PTO time Paid Holidays 401k with profit sharing Medical, Dental and Vision insurance. Employee Assistant Program FSA and HSA Plans Life Insurance Opportunities for Advancement Paid Training Employee Referral Program Employee Discount Location: Bergey's Truck Center, Pennsauken NJ Pay: $22.00 - $25.00 per hour based on experience Shift: Full Time Essential Duties: Follow-ups: Proactively follow up with customers to ensure they are satisfied with the work done, and address any additional questions or concerns. Record Keeping: Maintain accurate customer records and service history in the database. Problem Solving: Resolve customer issues or concerns with professionalism and tact, ensuring customer satisfaction and loyalty. Team Collaboration: Work closely with the service technicians, parts department, and management team to ensure smooth operations and clear communication. Manage and sustain efficient workflow processes ensuring customer satisfaction through clear communication and accurate billing. Tracking and Reporting: Maintain internal service reports, track customer feedback, and monitor performance metrics. Training & Development: Attend company-provided training and keep up to date on industry trends and advancements in truck service and repair. Maintains professional appearance and a neat work Other tasks as assigned Qualifications: High School Graduate or GED Valid Driver's License Successful completion of pre-employment background checks and drug screening Bergey's is an Equal Opportunity Employer.

As a part of the customer service team, you will support eligible cancer patients and their caregivers through their journey. We are deeply committed to providing patients/caregivers with an exceptional service experience, so they are well-positioned for treatment and to receive care. We are looking for someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This role represents a unique opportunity to directly assist patients/caregivers in close partnership with internal and external supplier partners. The Patient Support Specialist will play a critical role in managing the day-to-day operations of the patient support program by assisting with patient/caregiver eligibility, enrollment, travel logistics and reimbursement where appropriate. To best support patients and their caregivers, the team will be set up as contact center with operating hours of 7:30AM to 8PM Monday through Friday in which you will be expected to work 8.5 hour shifts within operating hours. The team operates on a hybrid/remote schedule, working 3 days in-office, 2 days remote. MUST RESIDE IN OR NEAR HORSHAM, PENNSYLVANIA This team operates on 4-week rotation schedule; all candidates must be comfortable with rotating shifts. Example of shifts: -- 1 Week: 7:30 AM - 4:00 PM -- 2 Weeks: 9:00 AM - 5:30 PM -- 1 Week: 11:30 AM - 8:00 PM You must welcome the challenge of working in a highly visible role where you can meaningfully impact the health and well-being of others. You should be a motivated self-starter and quick study who approaches assignments with urgency and diligence. Responsibilities: Serve as the point person for a select number of patients/caregivers in supporting their treatment through an online case management system Respond to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resource Perform administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patient/caregiver Validate patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partner Enter and maintain accurate data and records into the patient management tool in compliance with the program requirements Follow all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the program Capture all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirements Proactively work with patients/caregivers showing empathy and compassion throughout their treatment plan Work to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patients Other duties as assigned Qualifications: Associate Degree required; B.S. or B.A. degree preferred A minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred Excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plus Ability to learn and work within IT platforms to document patient cases Effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizations Skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience Demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standards Eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey This position will be in Horsham, PA at the CAR-T contact center and may require limited travel to other locations for business meetings (temporarily remote) Willingness to flex in a dynamic fast-paced environment with changing patient/caregiver needs Demonstrated excellence in communication skills in speaking with patients/caregivers in caring manner so they feel supported throughout their treatment journey Demonstrates ability to complete tasks with sense of urgency while adhering to SOPs and established program business rules Strong understanding of the importance of adhering to SOPs to ensure compliance throughout the process Strong financial management skills to reconcile receipts for patient reimbursement Self-starter skilled in problem-solving and using personal knowledge and any other available resources to work through ambiguous situations to resolve issues for patients/caregivers and ensure their complete satisfaction Exhibits excellent organizational skills with the ability to prioritize activities to address patient travel, logistics and reimbursement support needs Effectively work in a team environment that will require you to coordinate activities, build partnerships across multiple stakeholders, both internally and externally Agile learner who is comfortable operating in complex environments and shielding patients/caregivers from the complexity Passionate about supporting cancer patients with multiple myeloma, with the ability to translate their needs and serve as a resource for our services Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly: Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Acerca de kelly El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año. Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.

Title: Help Desk Analyst (Part\-Time) Client: The Enterprise Center Note: On\-site role for about 15\-20 hours a week Job Description: IT Infrastructure & Network Operations: Review network performance metrics including uptime, latency, and bandwidth utilization. Validate SD\-WAN, SASE, and Azure ExpressRoute connectivity. Review firewall, VPN, and secure access configurations. Confirm backup processes are running successfully. Check network device health, firmware status, and alerts. Identify capacity or infrastructure risks. Azure Cloud & Identity Management: Review Azure resource usage and monthly costs. Audit Azure AD \/ Entra ID users, roles, and group memberships. Review MFA and conditional access policies. Remove inactive or unnecessary accounts. Verify Azure backup, monitoring, and recovery processes. Cybersecurity & Compliance: Review MDR, SOC, and SentinelOne security reports. Validate endpoint protection and EDR agent health. Review vulnerability scan results and remediation actions. Participate in monthly security review meetings with vendors. Update security and incident response documentation. Helpdesk & End\-User Support: Review helpdesk ticket volume and resolution metrics. Resolve or escalate open support tickets. Identify recurring user issues and implement preventative fixes. Update end\-user documentation and FAQs. Perform device health checks on supported equipment. Building Systems, Security & BAS: Verify access control, CCTV, and BAS system functionality. Review system logs and alerts for anomalies. Confirm network connectivity for building systems. Coordinate vendor maintenance or repairs as needed. Ensure access permissions reflect current staffing and tenant needs. Vendor & Service Provider Management: Conduct monthly vendor service reviews. Review SLA performance and outage reports. Validate vendor invoices against contracts. Track and resolve outstanding vendor issues. Plan upcoming upgrades or maintenance windows. Documentation & Asset Management: Update network diagrams and system documentation. Review IT and building system asset inventories. Verify software and licensing compliance. Document system changes and incidents. Reporting & Executive Communication: Prepare monthly IT operations summary for the EVP. Report on uptime, incidents, helpdesk trends, and system risks. Highlight budget impacts and upcoming priorities. Planning & Continuous Improvement: Identify infrastructure and security improvements. Review lifecycle planning for IT and building systems. Evaluate smart building and automation opportunities. Define priorities for the upcoming month. If you are: bright, motivated, skilled, a difference\-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi\-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit. About Us: Since 2000, Tri\-Force Consulting Services (https:\/\/triforce\-inc.com) has been an MBE\/SDB certified IT Consulting firm in the Philadelphia region. Tri\-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri\-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri\-Force is a six\-time winner among the fastest\-growing companies in Philadelphia and a four\-time winner on the Inc. 5000 list of the nation's fastest\-growing companies. 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Description & Responsibilities Working within the Women Against Abuse's (WAA) residential shelters and in coordination across various departments, Client Support Staff (CSS) establish, lead and nurture a welcoming, safe supportive trauma informed community environment for residents and their children, offering support, a space to relax and an opportunity to talk to residents along with providing informal support/resolving issues through listening, sharing, and identifying options. Providing tours and off-hour activities to clients based on interests and needs (movie/game night, holiday parties or events, etc.). Assisting new residents settling in and helping them with immediate needs (providing hygiene, basic living supplies, etc.) while maintaining the related inventory. What WAA Can Offer You and What You'll Love About WAA Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, PTO for Vacation, Personal, Holidays and accrual of Sick Days. The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA's Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism Requirements A High School Diploma or the equivalent is required. At least one (1) year experience in an advocacy, crisis or shelter support position is required. The ability to read, write and comprehend English is required. Demonstrated ability to work effectively with a diverse population is required. Demonstrated ability to work effectively as a team member is required. Demonstrated commitment to service of others is required. Demonstrated proficiency in communication, both verbal and written, is required. Bilingualism is strongly preferred. Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire (February 17 - March 5). Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer) Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100+ bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy. Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law". Women Against Abuse's hiring decisions are based on merit, qualifications, and business needs. Saturday & Sunday 3:00 PM - 11:00 PM (16 Hours/week) $16.82 per hour

360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. PSB job description for your reference: Job Title: Help Desk Specialist Work Location: Radnor, PA Duration : 3 month contract MUST HAVE: Previous IT Service Desk experience including: Experience investigating and supporting end user technology including hardware, printers, phones, and software Active Directory experience including password reset and basic user and security administration Experience with laptop reimaging Proficient in Microsoft Office applications including MS Outlook Excellent communication and strong customer service skills Qualifications Any education Additional Information Local candidates preferred. Immediate interview and placement!

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: IT Support Specialist Location: Philadelphia, PA Duration: 12+ Months They will be responsible for taking inbound and outbound calls They are migrating from hex to o365 Taking control of screen helping them with queries. WebEx. Interpersonal and strong communication skills Written as well they will contact vendors directly Exemplary customer service experience Adaptability to change - This project enhances every time for making better user experience for customer. Will work with Ticketing system. Previous Email migration project will work. Call centre exp. plus Remedy experience will be ideal Additional Information For more information, Please contact Pankhuri Razada Associate Recruiter Artech information Systems LLC 360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960 ************ [email protected]

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

We are seeking an IT Technical Support Specialist to join our team. The ideal candidate will have experience in supporting help desk operations, managing ticket assignments, and resolving technical support requests across multiple locations. The role requires strong problem\-solving skills, the ability to work independently, and familiarity with IT policies and procedures. The IT Technical Support Specialist will be responsible for diagnosing user problems, providing solutions with limited supervision, and ensuring efficient and effective customer support. RESPONSIBILITIES Manage and document all support requests in the designated tracking system(s). Verify the availability and proper installation of computers, software, applications, and components. Receive and assess user requests to identify error situations and technical problems; monitor tickets for successful resolution. Determine if issues are related to hardware, software, or network; assign tasks to technicians based on request type, severity, urgency, and availability. Educate users on proper policies and procedures for accessing IT support services. Maintain detailed records of all assets, including hardware, software, systems, components, warranties, subscriptions, renewals, and more, in the tracking system(s). Create and maintain documentation for workflow processes, policies, and procedures. Provide technical support and services to all onsite locations, including over 220 locations in Philadelphia. Maintain personal transportation and be comfortable traveling within the city of Philadelphia. Be flexible with work hours, including nights, weekends, and on\-call availability when necessary. Perform related tasks as required. QUALIFICATIONS Required Proven experience in technical support and help desk operations. Ability to establish and maintain effective working relationships with team members. Strong skills in troubleshooting and diagnosing technical issues, with experience performing minor maintenance and repair tasks. Ability to evaluate computing equipment and provide recommendations to management based on cost, efficiency, and compatibility. Experience in analyzing and resolving network\-related problems. Ability to modify network computing equipment and peripheral devices to meet user needs. Willingness and capability to perform physically strenuous tasks such as installing or replacing cables, carrying heavy equipment, climbing ladders, and working in confined spaces. Flexibility with work schedules, including availability for on\-call duties. Preferred Experience in documenting and implementing IT policies and procedures. Familiarity with IT asset management and tracking systems. Experience providing technical support across multiple locations. Strong communication and organizational skills. This position requires a dedicated professional who is ready to tackle technical challenges and provide exceptional support to our team and customers. If you have a passion for IT support and enjoy working in a dynamic environment, we encourage you to apply. ABOUT US Headquartered in Philadelphia PA, Connexus Technology provides organizations in a wide variety of industries with IT Staff Augmentation and Digital Transformation solutions. For twenty years, Connexus has helped customers improve their operations and profitability with innovative software solutions, and expert consultants. Connexus has won numerous awards, such as innovative business of the year by the Philadelphia Chamber of Commerce and Healthcare Consultants of the year by the United Way and the Philadelphia business journal. Connexus has long understood that our value resides in the expertise of our people and our processes to support their success. To date, our vision is to be an organization where the sky's the limit; a place where people have an opportunity to reach their fullest potential through career opportunities in technology and business. We want to act as a beacon of light in the global community through sustainable business practices that exemplify servant leadership. 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The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Philadelphia Water Department (PWD) is responsible for the processing and treatment of drinking water, waste water, and storm water in the City of Philadelphia. PWD employs approximately 2200 people across 16 sites throughout the City. Job Description The Technical Support Specialist is responsible for installation\configuration\management of desktop and laptop computer systems, off the shelf and custom applications, and other IT services. The technical support specialist will provide tier 1,2, and 3 technical support to end users by researching, diagnosing, and resolving issues, as well as fulfilling end user requests. Opening and closing support tickets, answering calls, and participating in project teams are also a requirement for the position. Essential Functions The Technical Support Specialist will be responsible for answering calls and processing email from end users that have IT related request and incidents requiring technical support. The successful candidate needs to be able to demonstrate a good understanding of PCs, operating systems, and off the shelf software like MS Office and Adobe Acrobat. The Technical Support Specialist will also be required to create tickets in the City's ticketing system and escalate issues as appropriate. Qualifications Competencies, Knowledge, Skills and Abilities Windows desktop operating systems MS Office and other PC software Adobe Acrobat Web Browsers (Chrome, IE, Firefox) Understanding of software licensing Explain technical issues to non-technical users Excellent written and verbal communication skills Qualifications (Education and Experience) Knowledge of PC hardware & A+ certified Minimum 2 year experience in a Desktop Support organization NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience Other Requirements-Must have a valid PA Driver's License and the ability to lift 50 lbs. Additional Information Salary: $50,000-$60,000 Salary cannot exceed $60,000 We're interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you're a good fit, please don't hesitate to apply. Please include: Resume A cover letter Please note: Applications will not be considered without a cover letter. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description · Previous IT Service Desk experience including: · Experience investigating and supporting end user technology including hardware, printers, phones, and software · Active Directory experience including password reset and basic user and security administration · Experience with laptop reimaging · Proficient in Microsoft Office applications including MS Outlook · Excellent communication and strong customer service skills Qualifications *********LOCAL ONLY************* Additional Information Best Regards Alka Bhatia

Job DescriptionPlease note that this is not an IT support role. This is more of an Accounts Payable customer service rep. This is an office-based position. Per the Agreement, selected candidate will need to be eligible to return to office. Please note that suppliers will need to attest via Smartsheet prior to the offer being submitted in Beeline. Issuetrack - this is the ticketing system that is used tickets received from employees and vendors tickets assigned to team members and they work through issues; may triage to other teams as necessary Must have good understanding of different processes within procurement to pay this group takes total accountability for each ticket from start to close Moved to a new instance of the same system recently, not only provide a response but also lead that submitter to be able to resolve in the future - important for that person to help be more forward thinking. Must have good analytical skills Phone etiquette - not a lot of calls, but must be able to take calls and enter in ticketing system as needed Supporting various projects as needed 8-5p EST All virtual right now, but plans to transition into the office eventually; local to be in the office Interview process - 1st with manager, 2nd with direct leader and his leaders Looking for those with any customer service experience those who worked with any program (not necessarily Issuetrack) This is for the Accounts Payable team. They had these previously as a Customer Service role, but they wanted a higher caliber candidate who could kind of consult with the managers to help them correct whatever issues they may have in the future so they had to use the helpdesk template as it has a higher bill rate. Its handling any issues/questions from procurement to payment. So if managers or various vendors have questions about their invoicing, they will submit a ticket through the Issuetrack system. This person will take that ticket, and reach out to resolve the issues....then follow back up with the manager/vendor. Looking for those with strong customer service experience. The manager there now came from a retail background. Just need a polished professional who also can pick up the AP process quickly. Please ensure that the candidates submitted are aware about the temp to perm aspect of this opportunity. The role has a 3-6 month learning curve and the manager wants someone who is serious about the role and that means they would be potentially required to come into the HQ office this year.

An IT Support Specialist Level I provides technical assistance and support to users experiencing hardware, software, or network issues. This role is critical for ensuring the smooth operation of an organization's IT systems and empowering employees to use technology efficiently. Key Responsibilities Respond to user inquiries and support requests regarding computer systems, software, and hardware. Diagnoses and troubleshoot technical issues, including hardware, software, network, and peripheral problems. Install, configure, test, maintain, monitor, and upgrade workstations, servers, printers, and related hardware and software. Monitor IT assets (such as computers, servers, network devices, and software licenses) to ensure availability, performance, and compliance with company policies. Track and manage the inventory of IT assets, including asset assignment, lifecycle status, and location. Provide remote and onsite support, including resolving incidents via phone, email, or ticketing systems. Maintain and update technical documentation, including issue logs and solutions. Enforce IT policies and procedures to ensure system security and compliance. Monitor system performance, conduct regular maintenance, and apply software patches and updates. Collaborate with other IT teams to escalate and resolve complex issues. Assist with onboarding/offboarding processes for employees. Stay current with technological advancements and recommend improvements. Required Skills & Qualifications CompTIA A+, Network+, Security+ certification is desirable. Microsoft Certified Professional (MCP) desired. Experience in IT support, help desk, or technical troubleshooting roles. Strong knowledge of PC operating systems (Windows, mac OS), networking basics, and hardware troubleshooting. Able to evaluate network performance and make necessary recommendations. Familiarity with ticketing systems, remote support tools, and IT asset management platforms. Proficient with SolarWinds platform. Excellent communication and customer service skills. Ability to explain technical concepts to non-technical users. Strong problem-solving and organizational skills.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job Description Employment Type: Contract Role (1099) About Us Were a fast-growing startup working in specialized alternative markets, where precision and reliability are everything. Our team is lean, collaborative, and resourceful. We build systems that run smoothly by paying attention to details most people overlook. Were looking for someone who enjoys solving practical problems, thrives in structured environments, and takes pride in being the person others rely on when things need to be done right. About the Role As a Technical Support Specialist, youll be the steady hand that ensures our operations run without disruption. Youll manage daily workflows, troubleshoot minor technical issues, and step in to complete in-person verification tasks when needed. This role is ideal for someone whos highly detail-oriented, enjoys working with established processes, and can stay calm and focused under time-sensitive conditions. Key Responsibilities Follow structured procedures and checklists with accuracy and consistency Monitor accounts, balances, and system statuses to confirm successful execution Troubleshoot routine technical problems and escalate complex cases when necessary Keep precise, auditable records of all actions and outcomes Complete occasional on-site verification or setup tasks (requires local travel) Who You Are Detail-Oriented & Thorough: You notice small discrepancies and fix them before they cause issues. Reliable & Structured: You follow through on tasks, keep processes clean, and maintain strong discipline. Calm Under Pressure: You handle live or time-sensitive workflows without losing focus. Tech-Savvy: Youre comfortable navigating online platforms, tools, and browser-based systems. Locally Available: Youre based in NJ (or open to relocating) and can handle daily in-person requirements. Bonus Points Experience in support, operations, or process-heavy roles (QA, compliance, lab work, customer operations) Familiarity with structured SOP-driven environments Comfort with balancing technical and client-facing tasks Achievement in competitive video games or strategy games New grads and new workers welcome Why Join Us Competitive hourly pay with performance incentives Flexible schedule with reliable, repeatable workflows Opportunity to be part of the core engine of a fast-growing startup Clear processes and strong team support so you can perform with confidence

Job DescriptionDescription: Nonprofit That Leverages Technology To Advance Social Impact We're a passionate group at Tech Impact. We know nonprofits, technology, and how to work hard for a good cause. In addition to providing technical services to nonprofit organizations, Tech Impact runs workforce development programs to help young people learn in-demand skills to gain employment in the IT field. Tier 1 Service Desk Engineer · Location: Position Is Remote · Tech Impact - Headquarters Philadelphia · Full-Time Permanent Position · Our Website: *************************** Be a part of a fast-paced, growing team that provides a solid work-life balance in helping our nonprofit clients. Our team of mission-focused tech professionals is passionate about moving the social sector forward with transformative applications of technology. As a Tier 1 Service Desk Engineer, you will work closely with our clients assisting with new technology projects and support. Benefits of Working for Tech Impact We pay 90% of associate and dependent medical benefits and cover your out-of-pocket medical expenses. Paid Time Off - 15 days accrued in the first year. 11 Paid Holidays. IRA Matches up to 3% of gross salary. Employer-paid life insurance benefit. We offer both Remote and Hybrid positions. Our organization allows everyone to learn and grow to make a difference. · Learn More About Tech Impact ****************** Essential Duties and Responsibilities Service Desk Support Provide end-user technical support to all clients via phone and email. Troubleshoot a wide variety of technical issues. Perform basic system administration functions such as user creation and password resets. Escalate issues quickly and efficiently in accordance with Tech Impact SLAs Provide proactive maintenance on client workstations as directed. Customer Service Respond to customer issues and challenges without manager supervision. Maintain strong customer service skills when dealing with clients. Advise Account Management of client support or reoccurring technical issues. Essential Skills for Success in Position Excellent customer service skills. Excellent troubleshooting techniques. Excellent communication skills, including the ability to translate technical information to non-technical users. Effective analytical and creative problem-solving skills Strong organizational skills and keen attention to detail. Ability to work well in a team environment, handle pressure and multiple projects simultaneously, and to manage work under tight deadlines. Experience in cloud-based technology such as Office 365 is a plus. Must be flexible, able to multi-task, and enjoy working in a diverse, results-oriented workplace where a premium is placed on teamwork. Must have access to a car at short notice, depending on location. Sense of humor About Tech Impact (******************) Tech Impact is a nonprofit on a mission to empower communities and nonprofits to use technology to serve the world better. The organization is a leading provider of technology education and solutions for nonprofits. It operates award-winning IT and customer experience training programs designed to help young adults launch their careers. Tech Impact offers a comprehensive suite of technology services that include managed IT support, data and strategy services, telecommunications, and cloud computing integration and support. In 2018, it expanded its education and outreach capabilities by merging with Idealware, an authoritative source for independent, thoroughly researched technology resources for the social sector. Tech Impacts ITWorks and CXWorks training programs have graduated hundreds of young adults with the knowledge, skills, and confidence they need to start their careers in the technology and customer experience industries. The organization also operates Punchcode, a coding bootcamp based in Las Vegas, NV. Employment Policy As an Equal Opportunity Employer, Tech Impact values a diverse, inclusive workforce and we provide an equal employment opportunity for all applicants and associates. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, physical or mental disability, medical condition, family care status, marital status, domestic partnership status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. We also consider qualified application regardless of criminal histories consistent with legal requirements. Requires the ability to speak, hear, see and use a computer and other office-related equipment. Also requires the ability to sit for extended periods, stand, stoop, crawl and lift to 50 lbs. May require local and regional travel. Requirements:

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

We're Looking for a Technical Support Specialist to Join Our Team! At Suvoda, we're not only passionate about the work that we do and the impact that it has on human lives, but we're passionate about the people who make it happen! Every day, it is our priority to bring in talented and motivated individuals and create a workplace that drives, engages and retains them. What Should You Expect? As a Technical Support Specialist you will be responsible of identifying and troubleshooting the error logs that occur in our web-based application. You will create and write SQL queries in order to perform manual updates in customer database. You will also work closely with our first-level Customer Care Specialists and our development team to investigate, troubleshoot and resolve escalated client support issues. The schedule for this role is a 1:00pm - 9:00pm PST / 4:00pm - 12:00am EST shift. What You'll Do: Create and execute SQL scripts and stored procedures to perform manual updates to customer databases as required Provide support to customers and/or end users via telephone and email (as required) to troubleshoot issues and identiy root causes Troubleshoot technical issues reported by Suvoda's Customer Care Specialists and provide guidance Collaborate with the services delivery teams to identify optimal solutions Excellent understanding of the technical aspects of the system Remain up to date with understanding new functionality introduced by core system releases Investigate critical and urgent issues in a timely manner Ability to pool various reports from the DB as required Provide input on current support processes and suggest improvements Perform other related duties as required Who You Are: You have: A Bachelor's degree (ideally in computer science) preferred Proficiency with web-based software applications Exposure to Windows (Unix based systems) Experience creating and executing SQL scripts and stored procedures Strong written and verbal communication skills. Able to work independently as well as part of a cross functional team. Analytical, organisational and planning skills Highly self-motivated, able to multi-task in a fast paced environment. Attention to detail Prior technical support experience preferred, especially in IRT or related field #LI-AC1 We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number - or request payment from you - during the job application or interview process. Any emails from the Suvoda recruiting team will come from ************* email address. You can learn more about these types of fraud by referring to this FTC consumer alert. As set forth in Suvoda's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you are based in California, we encourage you to read this important information for California residents linked here.

Make a greater impact at Bonduelle Americas! Bonduelle Americas is a certified B Corp inviting people to embrace a flexitarian lifestyle with an expanding portfolio of plant-rich products available in and beyond the produce aisle. We operate four facilities and employ nearly 3,000 Associates in the US. Bonduelle Americas is a wholly-owned subsidiary of Groupe Bonduelle (BON.PA), an established global brand with more than 170 years of family heritage bringing the joy of plants to tables around the world. Globally, our ready-to-eat plant-rich food products are grown on 173,000 acres by our grower partners and marketed in nearly 100 countries. Our mission is to inspire the transition toward a plant-rich diet to contribute to people's well-being and planet health. Join us at Bonduelle Americas for an opportunity to advance your career in a culture that places people first. As a valued member of our company, you will work in a mission-driven environment aimed at preserving the planet's resources while providing healthy plant-based products to millions of consumers around the world. Position Summary The Technical Support Analyst is responsible for providing day-to-day technical support to Bonduelle Americas employees across a range of hardware, software, and system platforms. This role serves as the first line of support-responding to, diagnosing, and resolving technical issues through direct discussion with users. The analyst troubleshoots problems, performs fault rectification, and escalates more complex issues when necessary. In addition, the position assists in hardware and software evaluations, recommends upgrades, and contributes to the continuous improvement of Bonduelle's IT infrastructure. This role requires a proactive, customer-focused professional who thrives in a fast-paced environment and ensures timely, effective resolutions that keep our teams productive. Key Responsibilities Provide day-to-day technical support for hardware, software, network connectivity, mobile devices, and enterprise applications. Diagnose issues through user discussion, remote access, and diagnostic tools; implement solutions or escalate as needed. Maintain and track support tickets, ensuring prompt resolution and clear communication with employees. Assist in hardware and software setup, deployment, and configuration across the organization. Support system upgrades, patches, and routine maintenance activities. Recommend improvements or upgrades to IT systems based on user feedback and technical assessments. Collaborate with IT colleagues to document processes, improve knowledge bases, and enhance support efficiency. Ensure excellent customer service, maintaining a professional, solution-oriented approach to user queries and concerns. Minimum Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 2-4 years of experience in IT support, help desk, or a related technical role. Working knowledge of Windows and/or Mac OS, Microsoft Office 365, Active Directory, and basic networking concepts. Strong troubleshooting and problem-solving skills with attention to detail. Excellent written and verbal communication skills. Desired Qualifications Experience with enterprise systems (e.g., ERP, cloud platforms, ticketing systems such as ServiceNow or Jira). Strong customer service orientation with the ability to communicate technical information clearly to non-technical users. Ability to work independently and collaboratively in a team environment. Results-oriented mindset with a proven track record of delivering solutions quickly and effectively. A passion for continuous learning and adapting to new technologies. Demonstrated ability to build positive working relationships across all organizational levels. Compensation and Benefits: Actual compensation will be determined based on a combination of factors, including skills, experience, expertise, and location. In addition to base pay, this position may be eligible for bonuses or other incentive programs as part of a comprehensive total rewards package, which includes: Medical, dental, and vision coverage with multiple plan options 401(k) retirement savings plan Generous paid time off and paid holidays Tuition reimbursement and professional development programs Employee discounts, wellness initiatives, and company-sponsored events About the company Bonduelle Americas is a certified B Corp inviting people to embrace a flexitarian lifestyle with an expanding portfolio of plant-rich products available in and beyond the produce aisle. We operate four facilities and employ nearly 3,000 Associates in the US. Bonduelle Americas is a wholly-owned subsidiary of Groupe Bonduelle (BON.PA), an established global brand with more than 170 years of family heritage bringing the joy of plants to tables around the world. Globally, our ready-to-eat plant-rich food products are grown on 173,000 acres by our grower partners and marketed in nearly 100 countries. Our mission is to inspire the transition toward a plant-rich diet to contribute to people's well-being and planet health. Join us at Bonduelle Americas for an opportunity to advance your career in a culture that places people first. As a valued member of our company, you will work in a mission-driven environment aimed at preserving the planet's resources while providing healthy plant-based products to millions of consumers around the world.