Help desk analyst jobs in Aliso Viejo, CA - 763 jobs

COSCO SHIPPING LINES (North America) Inc. is seeking an Overseas Warehouse Operations & System Support Specialist to support day-to-day overseas warehouse operations in the Los Angeles area. This is a customer-facing role that works closely with Sales, Operations, and IT teams to support client service, quotation preparation, and system and process optimization initiatives. Specific Responsibilities and Duties include, but are not limited to: Support end-to-end overseas warehouse operations, including inbound receiving, outbound shipping, inventory management, order fulfilment, and returns processing. Serve as the primary point of contact for customers, handling daily operational inquiries, service issues, and coordination requests. Partner with sales teams to support customer onboarding activities and assist in the preparation of warehouse service quotations and proposals. Assist with system optimization initiatives, including WMS / ERP / OMS requirements gathering, system testing, user support, and rollout coordination. Coordinate cross-functional activities related to new customer onboarding, special projects, and ongoing operational improvement initiatives. Monitor warehouse operational performance and support the preparation of process documentation, operational reports, and internal tracking materials. Support continuous improvement efforts by identifying process gaps and assisting with solution development and implementation. Additional Qualifications and Requirements: Associate degree or above in Logistics, Supply Chain, International Trade, or a related field. Minimum 2 years of overseas warehouse or 3PL operations experience (required). Hands-on experience with WMS / ERP systems and related operational workflows. Prior customer-facing or client support experience in a logistics or supply chain environment. Project coordination or project assistant experience preferred. Familiarity with cross-border e-commerce and fulfillment models, including B2B / B2C, FBA / FBM. Fluency in English and Mandarin Chinese (written and verbal) is required. Strong proficiency in Microsoft Office Suite, particularly Excel, as well as other Office tools. What We're Looking For: Strong communication and coordination skills with the ability to work effectively across teams and functions. Detail-oriented, well-organized, and execution-driven with a strong sense of ownership. Ability to manage and prioritize multiple tasks in a fast-paced warehouse and operations environment.

Our client, a global leader recognized for innovation and exceptional customer experience, is seeking an Onsite Customer Service & Technical Support Team Lead. This is a hands-on leadership role that combines team management, technical troubleshooting, and process improvement. The ideal candidate will be a system super user with strong experience in inventory-based businesses and after-sales service. Key Responsibilities Lead, coach, and develop a global team of customer service and technical support representatives. Actively participate in front-line support, including managing escalations and troubleshooting technical issues. Coordinate global schedules and workflows to ensure consistent support coverage across multiple time zones. Provide support to global B2B clients and end users on inquiries, product questions, and service issues. Oversee daily service operations and ensure alignment with SLAs and business priorities. Monitor and analyze key performance metrics (response time, resolution rate, CSAT, SLA compliance). Develop and maintain SOPs, troubleshooting guides, and training materials. Serve as a super user for Microsoft Dynamics CE and Navision (Business Central), providing first-line and advanced support. Collaborate with IT and system administrators to diagnose system bugs or process gaps and recommend solutions. Requirements 5+ years of experience in customer service and technical support leadership roles. Strong technical knowledge of Microsoft Dynamics CE and Navision (Business Central). Proven experience managing global teams and working across multiple time zones. Background in inventory-based businesses (B2B preferred; B2C acceptable). Experience in after-sales and service environments. Excellent communication, problem-solving, and leadership skills. Ability to remain calm under pressure and take ownership of escalations. Must have a valid passport and be available for occasional international travel. Eligible to work in the United States (no visa sponsorship available). Additional Details Onsite role in Irvine, CA. Training: First two weeks in Australia. Reports to Peter (COO) based in Australia. Approximately 70% transactional activities, 30% leadership duties. Must be comfortable handling customer calls and team escalation calls. Candidates unable to travel internationally will not be considered. Key Competencies Motivates & Engages Others Takes Action Explains Ideas & Issues Effectively Gathers Information for Effective Decision-Making Change Management Customer Focus Resource Management Compensation & Benefits Base salary: $90,000 - $120,000 (depending on experience). Comprehensive benefits: medical/dental/vision/life/LTD (company pays 75% of premium), 401(k). Opportunities for professional development and growth. Candidates must be legally authorized to work in the United States. Only candidates selected to move forward in the hiring process will be contacted.

We are seeking a Senior Support Specialist to provide advanced project management support for complex, multi-disciplinary initiatives. This role plays a critical part in pre-construction and construction planning, project controls, data integrity, and coordination across large project teams, with the ability to independently manage key project activities. Key Responsibilities Support pre-construction and construction planning by driving action items, monitoring adherence, and serving as a subject matter expert for project tools and systems of record. Assist Project Managers with reporting, schedules, budgets, metrics, and stakeholder updates; adapt project methodologies as priorities shift. Maintain sophisticated project schedules using Microsoft Project and related tools. Develop, manage, and control project documentation, including version control, storage, and access within structured document libraries. Analyze project data, identify risks and issues, and deliver clear, actionable status reports. Independently manage select project activities for complex projects, including change management, change orders, and construction modifications. Coordinate resolution of design, permitting, easement, and construction issues; support work order review, material procurement, and construction authorization. Collaborate with large, cross-functional teams (30+ members) and communicate effectively with tact and professionalism. Requirements Associate degree or higher in a business, technical, or related discipline (or equivalent experience). 5+ years of project support experience. Advanced Excel skills, including Pivot Tables. Proficiency in Microsoft Office (Word, Excel, Project, PowerPoint, SharePoint, Teams, OneDrive). Strong communication, analytical, and coordination skills. Strongly Preferred Electric utility experience. Familiarity with Power BI. Primavera P6 experience.

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. ESSENTIAL JOB FUNCTIONS Maintain an in-depth knowledge of our complete line of products and services. Embrace and learn the Video Surveillance / CCTV technologies and their applications. Provide product demos and technical training to the sales team and customers. Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals. Build and test PC-based DVR systems to customer's specifications. Provide prompt and effective customer service and technical support. Service customers in an effective and efficient manner; partner with internal teams proactively. Answer calls and emails regarding technical support requests and log into ticketing systems. Perform other duties as assigned ESSENTIAL REQUIREMENTS Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls Ability to maintain confidential business information Ability to respond to customers in a timely and effective manner Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook) Ability to work independently with minimum supervision Ability to work under pressure Strong troubleshooting, problem-solving, and team player mindset is a plus Proactive and enthusiastic to excel OTHER REQUIREMENT Domestic and/or International Travel may be required (up to 25%) Willing and able to work additional hours when needed Bend, lift, open and move product and related office items varying in weight up to 30lbs, EDUCATION 1+ Years of Professional Experience in technical support or related areas Experience in the security system industry is highly desired A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required Preferred certificate: CompTIA A+ Fresh graduates will also be considered

The Tier 3 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This senior-level position bridges the gap between frontline support and systems administration, providing expertise across desktops, servers, networks, and business-critical applications. The Tier 3 Specialist also assists with IT infrastructure projects, security initiatives, and technology rollouts. The ideal candidate is a resourceful problem-solver with a strong technical foundation in both end-user support and enterprise IT systems. Success in this role requires the ability to work independently, mentor junior team members, and deliver excellent, timely service to employees and patients in a fast-paced healthcare environment. Essential Duties & Responsibilities Respond to incoming help desk calls and emails from users and provide real-time senior-level support. Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications. Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy. Assist with network administration tasks, including switch, firewall, and wireless troubleshooting. Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems. Support and administer the organization's VoIP/telephony/telehealth systems. Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints. Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools. Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365. Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff. Document issues, resolutions, and processes in the ticketing system with accuracy and completeness. Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team's overall capability. Collaborate with Systems Administrators/IT Leadership on infrastructure projects such as upgrades, migrations, and system rollouts. Qualifications & Requirements Education: Bachelor's Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered). Certifications: CompTIA Network+ or CCNA strongly preferred. Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies. Additional certifications (e.g., Azure, VMware, security-focused) are a plus. Experience: Minimum 3-5 years in IT support, with at least 1-2 years at the Tier 3 or senior support level. Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications. Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable. Skills: Excellent troubleshooting, documentation, and communication skills. Ability to handle multiple priorities and escalate issues appropriately.

Part of an IT support team, answers incoming calls from customers and resolves technical issues, while ensuring a high level of customer service and maximizing productivity; handles ~ 60+calls/day with regard to all areas of IT infrastructure and applications, works with various internal support groups to escalate complex high priority/high impact issues, as well as ensure a high degree of customer service and customer focus ESSENTIAL JOB FUNCTIONS: Answers and resolves inbound incidents at a large corporate help desk, efficiently and professionally, in a high volume call center environment that operates 5 days a week. Manages the resolution of inbound incidents; balancing the need for customer service and issue resolution with the constraints of a call handle time goal. Translates complex, technical concepts into easy to understand language to assist non-technically oriented customers. Demonstrates a highly developed sense of integrity and commitment to customer satisfaction. Diagnoses hardware, software, printing, and network connectivity issues including LAN, WAN, WLAN and VPN access in a Windows 7 environment, offering a variety of level 1 solutions over the phone. Using remote control tools assists customers when needed. Troubleshoots corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed; provides feedback on technical documentation for publication in Knowledge Base. Monitors the help desk queue and ensures tickets are resolved before the exceeded target completion date/time, or to the customer's satisfaction. Accurately, quickly, and typing efficiently records all interactions with customers in an incident management tracking tool. Anticipates customer needs and proactively identifies solutions. Meets or exceeds statistical metrics regarding; ticket and call quality (accuracy), first call resolution, schedule adherence, and call handle time. Adheres to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems. Escalates high priority, high impact issues to the internal support teams. Adheres to a strongly regimented schedule (start/end times, lunches, breaks, off phone time, etc.). SUPPLEMENTAL JOB FUNCTIONS: Performs additional duties as directed. EDUCATION & EXPERIENCE REQUIRED: BA/BS degree, preferably in Computer Science, or equivalent experience is preferred 3+ years of related Technical Support, Help Desk, or Service Desk experience in an IT setting Experience working with a knowledge base or knowledge tool Experience using and supporting IP phone systems Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues by phone Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices Experience in a large corporate environment KNOWLEDGE SKILLS & ABILITIES: Working knowledge of Active Directory Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010 Able to work in a team oriented, collaborative environment with a strong customer service focus Able to be self-motivated and directed, to effectively prioritize and execute task in a high pressure environment Able to build rapport with a variety of personality types and users at all levels Able to communicate to and work with senior management and end users Strong working knowledge of remote access security techniques and products Email architecture, services and protocols, Outlook configurations Citrix, VPN Client and Web Familiarity with Blackberry, iPhone, Android, and air Card/hotspot mobile devices TCP/IP, internet, intranet, Cisco VPN and firewall technologies Exposure to or knowledge of ITIL practices Effective candidates will have shown at least two years of experience resolving technical issues over the phone, demonstrated troubleshooting and technical ability, and an ability to effectively communicate technical solutions to non-technical customers.

Looking for a new opportunity? Excited to join a growing team? Join us and contribute to a company that values quality, safety, and continuous improvement. At DP World, we work toward continuous growth and excellence as an organization and are looking for individuals that want to do the same. This opportunity will give the ideal candidate the experience desired to accelerate their career. We are looking for a Technician Support Specialist, to join our Perris, CA location- It's an exciting time to join the DP World team! About the Role How you will contribute * Responsible for implementing standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN , servers, and disaster recovery. * Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation. * Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead. * Participate in global support on-call rotation to support the various geographic syncreon plants and location and is also available during on call support. Answers the telephone when called and is able to connect to the syncreon network within 10 minutes of notification. * Monitors emails for alert notifications from the service desk and resolves or escalates these as required. * Provides change management support during the weekend when on call. * Participates, enforces, and follows syncreon's change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure. * Adheres to syncreon's security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as syncreon's purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle. * Provides onsite support for new site launches and server / network refreshes. * Other duties as assigned. Your Key Qualifications * A bachelor's in computer science or a combination of equivalent professional training and certifications, combined with a minimum of two years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted. * Solid attention to detail and the ability to create and document process and procedures. * Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community. * The ability to work within a very demanding environment and handling stress in a positive manner and maintain a high degree of confidentiality. * Excellent organizational and problem solving skills. * Ability to handle multiple tasks. * Strong written and verbal skills in English. * A strong understanding and working knowledge of desktop hardware, operating systems and software. * A good understanding of network systems and protocols as well as server hardware and operating systems. Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. Pay starts off at $29.42 About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible. The DP World family comprises of syncreon, Imperial and P&O. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Nearest Major Market: Riverside Nearest Secondary Market: Los Angeles Job Segment: Logistics, Technical Support, Supply Chain, Network Engineer, Change Management, Operations, Technology, Engineering, Management

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction. As a Technology Support Sr Specialist in JPMorgan Healthcare Payments, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery. You are responsible for analyzing project and business requirements, defining test approach and executing end-to-end test cases. Job responsibilities Design, develop, execute, and maintain test plans and test cases for frontend and backend solutions Participate in complete software development life cycle including analysis, design, test execution, test automation, and operational rollout Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues Required qualifications, capabilities, and skills Formal training or certification on software engineering and testing concepts 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks Experience with live chat, incident/service request management, and runbooks for system issue resolution Baseline knowledge of operational management and excellence Proven ability to balance tasks while documenting outcomes Preferred qualifications, capabilities, and skills Experience with Selenium WebDriver, JavaScript, HTML, Rest API, SQL and related testing tools Practical knowledge of programming in C# Exposure to AWS cloud technologies Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems Ability to document issues, procedures, and root cause analysis

The Company: Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world's best talent to realize exciting new possibilities in mobility. We're producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We're not just seeking to change how our cars work - we're seeking to change the way we drive. At FF, we're creating something new, something connected, and something with a true global impact. Your Role: As an IT Support Specialist, you provide IT end-user support services and help achieving IT service levels and a high customer satisfaction. Responsibilities: Respond to service requests and assist with technology needs of IT end-users and systems, providing technical support and resolution for requests, incidents, and problems. Provide follow up as needed to confirm resolution of incidents and problems. Documents resolution of incidents and service request in the IT Service Desk Management system Perform duties in compliance with legal/statutory regulations, including applicable SOX compliance Support client system standards and security policies under the direction of management Track and maintain IT asset inventory Install and configure client systems and applications Maintain positive relationships with Faraday Future staff Qualifications: Bachelor's Degree in Computer Science, Computer Information Systems or a related field 6+ years IT experience working as an IT Support Specialist Self-driven and highly passionate about customer-service orientation and providing excellent service Familiar with standard IT Service Desk department concepts, best practices, and procedures Experience with IT Service Desk and remote-control software Experience working with different operating systems including Windows 10, Mac OS, Android, and iOS Experience in Office 365, Mobile Device Management, and Active Directory Time-management skills and the ability to establish reasonable and attainable deadlines for resolution and prioritize workload efficiently in a high-pressure environment Proven analytical and problem-solving abilities Experience working in a team-oriented, collaborative environment Strong written and verbal communications skills Strong documentation skills A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision A penchant for multi-tasking and self-starting A true sense of determination… and hopefully a sense of humor Hourly Pay Range: ($32-$35/hour DOE), plus benefits and incentive plans Perks + Benefits Healthcare + dental + vision benefits (Free for you/discounted for family) 401(k) options Casual dress code + relaxed work environment Culturally diverse, progressive atmosphere Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

How You'll Contribute: We are seeking a skilled and reliable AV Production Support Technician to provide technical support for internal corporate events, including town halls, executive meetings, webinars, and hybrid events. The ideal candidate will have hands-on experience with AV systems, live event production, and troubleshooting in a fast-paced corporate environment. This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: Business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage). This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am - 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will be required. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development. What You'll Do: The job responsibilities of the Audio-Visual Support Services Technician include the following: Set up, operate, and break down AV equipment for live and hybrid events. Provide technical support for video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex). Operate cameras, switchers, microphones, projectors, and audio mixers. Collaborate with internal stakeholders and external vendors to ensure seamless event execution. Troubleshoot AV issues in real-time during events. Maintain and inventory AV equipment. Support pre-event testing and rehearsals. Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment. Act as the liaison between the on-site team and Diversified Service management. Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces. Support executive level meetings with tasks such as meeting start up, monitoring, and active troubleshooting. Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment. Act as the technical escalation point for all AV equipment and related issues. Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for end-users. Daily/weekly room sweep scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use. Quarterly preventative maintenance of rooms at the designated client site. Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of AV/multi-media systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity AV/multi-media systems. Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems. Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies. Manage the daily activities of configuration and operation of AV/multi-media systems. Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions. Provide assistance to users in accessing, using, and diagnosing AV/multi-media systems. Track, update, and report on AV ticket issues and support requests - showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics. Interface with client executive and "C" level personnel in a highly professional manner. Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc. Collaborate with local Service management concerning actions, including but not limited to end-user provided training. Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily. Participate, as needed, in Client escalations/analysis requests. Follow all safety procedures and always adhere to the customer's security and confidentiality policies. Communicate effectively with the client and Diversified remote team to inform the ticket resolution progress. Required to attend client team AV meetings regularly, and collaborate effectively with their internal AV engineering team Ability to find creative in the moment solutions to break fix problems, so meetings can continue to operate while searching for a long term solution What You'll Bring: Education & Certifications: HS Diploma/ GED Required Skills/Qualifications: 5+ years of experience in AV production and enterprise level AV support CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.) Proficiency with AV hardware (e.g., PTZ cameras, audio mixers, video switchers). Experience with video conferencing platforms and streaming tools. Familiarity with corporate environments and executive-level support. Excellent communication and customer service skills. Experience with hybrid event platforms and webinar production. Knowledge of AV over IP systems and digital signage. Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling Experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections Competencies in Video Conferencing products (Cisco preference) Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols) Competencies in Crestron and Extron control systems (trouble shooting, basic communication concepts and protocols) Basic wiring skills Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices Experience with major industry manufacturers including QSC, Crestron, Extron, Cisco, Microsoft, Biamp, Shure, and/or Poly Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word) Must present well as client facing and working with high level executives within high pressure meeting situations Proactive personality when it comes to finding issues, staying busy, and supporting the onsite clients If taking public transit, you will still be responsible for arriving at work at your designated start time. Ensure you have reliable backup transportation if necessary. Must be able to stand, kneel and/or crouch for long periods of time Must be able to work in high places, as well as small, cramped places Must be able to work in hot humid places, as well as cold places Must be able to properly use hand/power tools, ladders, and subsequent safety equipment Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time Must pass a background screen and drug test.

Triad Financial Services has a fantastic full-time opportunity in our IT Department for a Desktop Support Specialist. If you are a motivated self-starter with a keen eye for detail and looking to join an organization with a great culture and continued growth, this could be an excellent fit for you. This position sits in our Anaheim, CA Office. Visit our website at *************** and apply today! Job Duties: Troubleshoot and repair PCs, printers and scanners Windows 10 support Perform desk side support service Imaging / Re-imaging desktop and laptop machines Software installation, configuration, and troubleshooting Document supported system and application procedures and processes Keep abreast of technology changes and proactively look for opportunities to improve service What we Offer: Ability to Multitask & Strong Sense Of Urgency Hourly range from $20 - $24 depending on experience Full benefit package including med/dent/vision, PTO program, HMO, PPO, FSA options, 401k w/corp matching, 7 paid holidays, & more. Job Requirements: Attention to Detail Focused on Productivity 1+ year of experience in a Desktop Support type of role Working knowledge of Windows 10 High School diploma or equivalent Ability to Multitask & Strong Sense Of Urgency

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. **The Target Pay Range for this position is $21.50 Hourly. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.** **Job Purpose/Overview** The Technical Support Specialist is responsible for remote troubleshooting of digital radiography hardware, and related software for Sound's veterinary customers. This individual has a general understanding of DR, CR, Ultrasound and laser functionality. This individual possesses strong troubleshooting skills, can vet knowns and unknowns by asking simple to complex questions, and is calculated and methodical when problem solving. This position requires logical and careful dissection of problem descriptions and can walk customers through troubleshooting steps while connected remotely or blind (not connected). In addition, this individual functions well in a fast paced environment with good case management and call management skills. **Essential Duties and Responsibilities** + Able to understand and diagnose issues, and identify root cause through detailed analysis using both simple and in-depth questioning techniques + Able to document steps to reproduce accurately + Utilize strong customer and technical support skills supporting Sound products and services to veterinary medical professionals + Troubleshoot and solve simple to highly complex hardware and software issues- methodical troubleshooting approach with attention to detail + Uses CRM to document and track progress on customer issues + Accurately documents troubleshooting steps, during the call, in customer tickets using CRM + Thorough and detailed case management skills- clear, concise note taking + Manages multiple customer tickets without sacrificing accuracy or quality of service + Operating system and application installation/configuration- high level understanding of product functionality + Perform and facilitate the return of items under warranty with third party vendors (RMA's), coordinate maintenance repairs, and loaner service orders + Thorough and detailed issue tracking in customer relationship management software + Strong call control technique without sacrificing customer service + Provide Sound customers with product and service information- required to learn and understand wide range of products related to Equine and Small Animal services + Excellent communication skills and ability to successfully control upset customers + Work closely with other departments when problem solving + Highly customer focused with a strong desire to deliver an excellent support experience during every interaction + Team player that will add value through very high quality and dedication to support team + Other duties as assigned. **Education and Experience** + A bachelor's or associate's degree in a technical field preferred or equivalent experience + Technical certifications a plus (MCSE, MCP, or A+ and/or equivalent work experience) + 2 years troubleshooting software and hardware **Knowledge, Skills and Abilities** + Strong PC skills and knowledge of MS applications (Outlook, Excel, Word, PPT) + General knowledge of Microsoft Windows 7, Windows 8 and Windows 10 + General or working knowledge in three or more of the following areas is strongly preferred: MS SQL Server, Remote Desktop, PACS, TCP/IP, and DICOM. + Previous experience with customer facing ticketing systems (e.g. MS CRM, SalesForce, ServiceNOW) + Previous experience in medical imaging is a plus; either film or digital radiography + Excellent written and oral communication skills + Must be extremely detail oriented, organized, and professional + Typing skills: 40+ WPM **Working Conditions** The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds. The associate will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. **About Antech** Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services. **Benefits** Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. _Benefits eligiblity is based on employment status._ + Paid Time Off & Holidays + Medical, Dental, Vision (Multiple Plans Available) + Basic Life (Company Paid) & Supplemental Life + Short and Long Term Disability (Company Paid) + Flexible Spending Accounts/Health Savings Accounts + Paid Parental Leave + 401(k) with company match + Tuition/Continuing Education Reimbursement + Life Assistance Program + Pet Care Discounts **Commitment to Equal Employer Opportunities** We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers (************************************************************** . **Note to Search Firms/Agencies** Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

Company Background Voyage One offers fully integrated turnkey eCommerce solutions to U.S.-based retailers from various industries enabling them to sell, promote, manage, and optimize their products' sales across the top B2C online marketplaces in China without having a physical storefront or a local entity. Job Description Job Summary We are currently looking for an IT Technician with an all-round knowledge of hardware and software troubleshooting techniques, solid networking principles, and a focused problem-solving mindset. The IT Technician would assure end-users' performance levels on a day-to-day basis by assessing, solving, and/or escalating technical questions in addition to maintaining and updating the company's software/hardware products. Responsibilities Installing and updating computer hardware/software products. Maintaining and repairing equipment (workstations, laptops, printers, servers, etc.) Assisting in the running of cables. Placement and installation of digital and network devices. Troubleshooting computer software/hardware related-issues to ensure end-user performance and smooth running of systems. Assessment of technical questions along with their proper escalation. Creation/termination of user accounts. Setting up computer/network security measures as well as configuring network access for individual users. Offering technical support on-site, via phone, email and remotely via extended computer access as required. Qualifications Requirements Associate or BS in Computer Science, Information Technology or related field. 2+ years of technical experience as a desktop analyst/technician. CompTIA A+ certification a PLUS. Ability to prioritize tasks and work independently. Problem solving attitude. Strong oral and written communication skills. Additional Information Full-time Compensation: Above Market + Benefits Location: Cerritos, CA

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Job Summary Oversees and manages all systems-related activities for multiple sites within the Compton campus. Responsible for computer operations, Data Center equipment, system upgrades, enhancements, and ongoing maintenance. Supervises the Systems team involved in daily systems management. Manages equipment inventory and coordinates software and hardware installations. Major Areas of Responsibility Systems Support: Oversees all systems support activities, including but not limited to SCAN Warehouse Management System, Sortation Systems, Voice Systems, and Labor Management Systems. Ensures timely reporting, escalation, and resolution of all system-related issues. Coordinates implementation of system changes, new software, and fixes. Communicates recommendations and changes to DC Management. Hardware & Network Maintenance: Manages maintenance of all hardware within the Distribution Center, including tracking, reporting, and resolving network and equipment issues. Monitors ongoing maintenance and inventory of all system-related equipment. Works with software and equipment vendors as needed. Coordinates DC systems activities related to software and hardware installations and basic network setup. Projects & Training: Participates in system-related projects coordinated by the Home Office. Oversees system and technical training for all DC systems. Recommends system changes to support DC operations. Special Projects: Participates in special projects as assigned. Team Leadership: Supervises Network Coordinators, leveraging coaching tools and resources to develop team knowledge, talent, and maintain high levels of customer service. Required Skills Knowledge of M365 and Outlook Excellent verbal and written communication skills Ability to manage multiple projects, prioritize tasks, and meet deadlines. Ability to communicate changes effectively to management, peers, and subordinates Proficiency in creating and maintaining technical documentation and SOPs. Knowledge of SCAN WMS preferred 3-5 years supervisory experience Strong knowledge of core IT skills (Core fundamentals, productivity, communication, troubleshooting theory) Ability to mentor, coach, and develop team members to enhance technical and soft skills. Strong problem-solving and root-cause analysis skills Experience working with third-party vendors for hardware, software, and service support. Ability to work flexible hours, including nights and weekends CompTIA A+ certification preferred but not required Experience 4-6 years of management experience in a systems-related environment, preferably within a Distribution Network Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs; auto/home insurance discounts; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 660 W. Artesia Blvd Location: USA Marshalls 3PL (West) 660 Compton CampusThis position has a starting salary range of $66,100.00 to $87,600.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

We are seeking a highly skilled IT PMO to join our team at L&F. The IT PMO will be responsible for overseeing all project management activities within the IT department, ensuring projects are delivered on time and within budget. This role will play a key part in driving the success of our IT initiatives and ensuring alignment with business goals. Responsibilities: Develop and maintain project management processes and methodologies Monitor project progress and ensure adherence to timelines and budgets Provide leadership and guidance to project teams Identify and mitigate project risks Manage project resources effectively Prepare and present project status reports to senior management Qualifications: Bachelor's degree in IT or related field 5+ years of experience in project management PMP certification is preferred Strong leadership and communication skills Ability to work effectively in a fast-paced environment If you are a proactive and results-driven individual with a passion for project management, we want to hear from you. Apply now to join our dynamic team at L&F!

Under the guidance of the Department Chair and Simulation Director, the Technology Specialist will provide comprehensive simulation support to the San Marcos campus. The role provides technical and mechanical support for the Speech-Language Clinic an Support Specialist, Technology, Speech, Pathology, Education, Health

Job Description The Tier 3 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This senior-level position bridges the gap between frontline support and systems administration, providing expertise across desktops, servers, networks, and business-critical applications. The Tier 3 Specialist also assists with IT infrastructure projects, security initiatives, and technology rollouts. The ideal candidate is a resourceful problem-solver with a strong technical foundation in both end-user support and enterprise IT systems. Success in this role requires the ability to work independently, mentor junior team members, and deliver excellent, timely service to employees and patients in a fast-paced healthcare environment. Essential Duties & Responsibilities Respond to incoming help desk calls and emails from users and provide real-time senior-level support. Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications. Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy. Assist with network administration tasks, including switch, firewall, and wireless troubleshooting. Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems. Support and administer the organization's VoIP/telephony/telehealth systems. Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints. Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools. Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365. Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff. Document issues, resolutions, and processes in the ticketing system with accuracy and completeness. Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team's overall capability. Collaborate with Systems Administrators/IT Leadership on infrastructure projects such as upgrades, migrations, and system rollouts. Qualifications & Requirements Education: Bachelor's Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered). Certifications: CompTIA Network+ or CCNA strongly preferred. Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies. Additional certifications (e.g., Azure, VMware, security-focused) are a plus. Experience: Minimum 3-5 years in IT support, with at least 1-2 years at the Tier 3 or senior support level. Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications. Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable. Skills: Excellent troubleshooting, documentation, and communication skills. Ability to handle multiple priorities and escalate issues appropriately.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military