About the Role
Looking for a hands on Network / Systems Administrator to support and modernize a multi-location environment for a growing construction organization. This role is onsite and highly visible. You'll be the primary technical presence in the Arizona office while partnering closely with a hands-on Director of IT based out of state.
What You'll Do
Provide onsite Tier 1-2 support for office users (Windows, mac OS, mobile, printers, conference rooms)
Own day-to-day troubleshooting across hardware, software, and connectivity
Support and improve on-prem Active Directory and Microsoft 365
Maintain and troubleshoot network infrastructure (switches, routers, Wi-Fi, firewalls, VPNs)
Support servers across multiple locations (AZ, CO, TX, FL)
Assist with onboarding/offboarding, device imaging, permissions, and asset tracking
Help clean up and re-implement tools like RMM, ticketing, and MDM
Work directly with leadership and end users in a face-to-face environment
Document fixes, processes, and improvements as you go
What We're Looking For
2+ years of hands-on IT support, systems admin, or network support experience
Strong working knowledge of:
Active Directory (on-prem)
Microsoft 365
Networking fundamentals (DNS, DHCP, VLANs, Wi-Fi, VPN)
Experience supporting switches/routers (Cisco, Meraki, Aruba, Ubiquiti, WatchGuard, or similar)
General MDM experience (Intune, Jamf, MaaS360, etc.)
Comfortable working independently without constant direction
Strong communication skills and a service-oriented mindset
Willingness to be onsite and hands-on every day
Nice to Have
Experience cleaning up inherited environments
Small-to-mid size company or construction/field-heavy environment exposure
Experience helping modernize IT operations from the ground up
$66k-94k yearly est. 3d ago
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Desktop Support Technician
Teksystems 4.4
Help desk analyst job in Phoenix, AZ
*Enterprise Desktop Support Technician (Onsite | M-F, 8am-5pm)* *Overview* We are seeking an experienced Enterprise Desktop Support Technician with experience in financial or banking environments. This role supports a hightouch, executivelevel user community and requires exceptional customer service, strong technical troubleshooting skills, and professionalism.
This is a fully onsite position, Monday-Friday from 8am-5pm, with occasional flexibility to stay later if needed.
*Key Responsibilities*
* Provide enterprise-level support for desktops, laptops, and virtual desktop environments (VDI).
* Configure, install, test, and deploy hardware components and replacement devices.
* Troubleshoot and resolve software and hardware issues to prevent escalations.
* Work within the ServiceNow ticketing system to process incidents and requests.
* Perform PC reimaging, data backups, data restores, and ensure proper software installation and functionality.
* Manage tasks related to patch management, encryption, antivirus tools, and device security.
* Document service activities clearly and accurately within work orders and ticket systems.
* Deliver excellent customer service to a high-profile user base, including executive-level staff.
* Maintain productivity and professionalism in a fast-paced environment.
*Required Skills & Experience*
* 3-5 years of experience in enterprise desktop support within a professional corporate setting.
* Previous experience in a financial or banking environment is required.
* Strong experience supporting:
* Windows OS
* MS Office Suite, including Outlook and MS Teams
* Virtual Desktop Infrastructure (VDI)
* Patch management, encryption technologies, and antivirus platforms
* Experience with incident and request management via ServiceNow or similar tools.
* Ability to back up user data, restore data, and reimage devices both remotely and at the desk.
* Knowledge of twofactor authentication technologies.
* Strong written and verbal communication skills with an emphasis on customer service.
* Ability to work independently, manage priorities, and support a highprofile user base.
*Work Schedule*
* *Onsite* Monday-Friday
* *8am-5pm local time*, with occasional need to remain after hours depending on support demands.
*Job Type & Location*This is a Contract position based out of Phoenix, AZ.
*Pay and Benefits*The pay range for this position is $27.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Phoenix,AZ.
*Application Deadline*This position is anticipated to close on Jan 23, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$27-35 hourly 1d ago
Data Center Technicians
NTT Global Data Centers 4.2
Help desk analyst job in Mesa, AZ
We're Hiring: Data Center Technicians - Mesa, AZ
Exiting news! We just opened a brand-new data center in Mesa, AZ and we are on the lookout for talented Data Center Technicians to join our team.
Why join us?
We're the 3rd largest data center company in the World
Hands-on work with cutting-edge technology
Growth opportunities in a booming industry
If you thrive in a mechanical, electrical fast paced environment, and want to be part of something big, we want to hear from you!
Location: Mesa, AZ
Apply Now!
#nttdata #datacenterjobs #mesa AZ #Phoenix #hiring #growth #joinourteam
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
Essential Duties & Responsibilities
Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies. Systems of responsibility include:
Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.
Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.
Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.
Tests performance of electromechanical assemblies and electronic voltmeters.
Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes.
Inspects parts for surface defects.
Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools.
Aligns, fits or assembles component parts, using hand or power tools.
Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control
Analyzes systems to ensure best practices for both internal and external customers
Provides feedback to DCO Engineering on the effectiveness of existing standards and processes
Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades
Works with the CF Ops Lead Technician to track and complete an aggressive preventive and predictive maintenance program
Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction.
Manages systems to avoid unplanned customer-impacting events
Works with CF Ops Lead Technician to determine maintenance requirements for mechanical, electrical, and fire life safety systems.
Performs other duties as assigned
Regular, predictable attendance is essential to satisfactory performance.
Knowledge, Skills & Abilities
Regular, predictable attendance is essential to satisfactory performance.
Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety
Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems
Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal
Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:
Chilled Water Systems
Large Centrifugal Chillers
Cooling Towers
Heat Exchangers
Water Treatment Systems
VFD's and Pumps
HVAC equipment
CRAC/CRAH's
Humidification Systems
Water heaters
Water/Air filters
BMS and PLC Controls
Emergency Standby Diesel Generator Systems
Fuel/Oil systems, 480/277 and 208/120 electrical generation and distribution
Static UPS Systems
Double Interlock Pre-Action Systems
Excellent communication skills, both written and oral
Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)
Ability to communicate effectively with customers and internal staff and effectively work in team environment
Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.
Ability to learn quickly and address issues as they arise during normal working hours or after hours.
Ability to operate in and promote a rigorous process-driven team environment
Ability to logically analyze and solve problems
Ability to effectively multi-task multiple projects
Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.)
Ability to operate electrical tools such as a multi-meter or infrared camera
Ability to operate a forklift
Regular, predictable attendance is essential to satisfactory performance.
Must be able to work on a shift which may require nights, holidays, and some weekends.
WORK HOURS/SHIFT: Monday-Friday 7:00am-3:30pm | Dayshift
Possess critical thinking and complex problem-solving skills
Physical Requirements
Primarily walking, standing, and bending with some sitting.
Ability to communicate effectively with verbal, visual and listening skills
Close visual work on a computer terminal.
Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.
Able to lift and carry heavy equipment, up to 50 pounds.
Ability to climb ladders and work on raised platform.
WORK CONDITIONS
Data Center environment with varying temperatures and loud noises.
Potential extensive daily usage of workstation or computer.
Must work on-site; no telecommuting permitted.
Special Requirements
Must be willing to be part of the after-hours notification and escalation protocol.
Must work on-site; no telecommuting permitted.
This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $33.90 - $50.90 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour' requirements.
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from *************** email address. If you suspect any fraudulent activity, please
contact us
.
$33.9-50.9 hourly 14h ago
Internal IT Resource - IT Specialist (Construction Focus)
X Contracting
Help desk analyst job in Glendale, AZ
Employment Type: Full-Time
About the Role:
At X Contracting, culture is not an afterthought, it's a performance driver. We hire for character, hustle, and accountability as much as for technical skill.
You thrive where urgency, teamwork, and integrity matter every day.
You communicate clearly, follow through on commitments, and take ownership of problems until they're solved.
You respect field teams and understand that IT exists to serve the business.
You're humble enough to listen, confident enough to act, and resilient when plans shift or pressure is high.
You believe in progress over perfection and take pride in helping others succeed.
X Contracting is seeking a hands-on, high-urgency IT Specialist to support internal operations across offices, project teams, and the field. This role is ideal for a tech-savvy problem solver who thrives in a fast-paced, construction-driven environment and wants to help modernize systems as the company scales.
The successful candidate will combine strong technical skills with common-sense problem solving and a customer-service mindset. You'll be the first line of support for our people, keeping systems, networks, and devices running efficiently while contributing to the continuous improvement of our IT infrastructure.
Key Responsibilities
Provide Tier 1 and Tier 2 technical support to office and field staff (hardware, software, networking, mobile devices).
Manage and maintain Windows-based systems, Microsoft 365, file permissions, and printer networks.
Assist with onboarding/offboarding, user provisioning, and asset tracking.
Support ERP, project management, and construction tech tools (e.g., Foundation, B2W, Trimble, Samsara, etc.).
Perform system updates, backups, and troubleshooting under guidance from the IT Manager.
Maintain detailed documentation of all support activities and contribute to IT knowledge base.
Collaborate with Finance, Operations, and Safety teams to align technology with field demands.
Participate in infrastructure upgrades and technology rollouts.
Qualifications
Education: Degree preferred but not required. Equivalent hands-on experience in IT support, systems administration, or networking will be given equal or greater consideration.
3-5 years of IT support experience, ideally in construction, manufacturing, or field-based industries.
Strong knowledge of Windows desktop environments, mobile device (iOS) support, and network fundamentals.
Familiarity with Microsoft 365, Azure AD, and Entra preferred.
Demonstrated urgency, communication skill, and problem-solving ability.
Reliable transportation and ability to visit job sites when needed.
Ability to communicate.
What We Offer
Competitive compensation based on experience.
Health, dental, vision, and 401(k) benefits.
Supportive team culture with direct access to leadership.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Experience:
IT: 3 years (Required)
Shift availability:
Day Shift
Ability to Commute:
Glendale, AZ 85305 (Required)
Work Location: In person
$65k-93k yearly est. 3d ago
Quality Support Specialist (Homeless Service)-- NARDC5712978
Compunnel Inc. 4.4
Help desk analyst job in Avondale, AZ
The Quality Assurance Specialist supports the Street Outreach, Navigation, and Resources (SONAR) team by ensuring accurate data, consistent documentation, and reliable inventory for outreach and Resource Center operations. This position serves as a caseload assistant to the full SONAR team, tracking follow up tasks and referrals, and providing front-line triage to individuals requesting services in the Resource Center and in the field.
The position staffs weekend heat relief operations between May 1 and October 1 and may represent SONAR coordinators at community meetings or workgroups as assigned. The nature of the work requires weekend hours during heat relief operations and occasional evenings.
Essential Duties
Data Quality
Enter client and service data into the Homeless Management Information System (HMIS), City systems, and partner databases accurately and within required timelines.
Review records for completeness and data quality, including required fields, documentation, and coding, and to flag discrepancies or missing information for SONAR staff.
Prepare basic reports and summaries to support program monitoring, workload tracking, and internal quality improvement activities.
Caseload Support
Act as a caseload assistant to SONAR staff by maintaining shared task lists, tracking follow up deadlines, and monitoring outcomes of referrals.
Monitor referrals to partner agencies, including shelters, housing providers, the Housing Authority of Maricopa County, behavioral health providers, and rental or utility assistance programs, and document outcomes or barriers.
Communicate referral status updates to SONAR staff and assist with next steps such as gathering documentation, rescheduling appointments, or initiating alternative referrals.
Triage, Heat Relief, and Customer Support
Provide front-line triage at the Resource Center, including initial screening, identification of priority needs, and routing to appropriate SONAR staff or partner agencies.
Assist with basic triage and information gathering in the field as needed, including documenting location, contact information, and presenting needs.
Staff weekend heat relief locations during the heat season (May 1 through October 1), including on-site triage, tracking attendance, coordinating supplies, and ensuring completion of required documentation and data entry.
Provide clear, respectful, and trauma-informed information about SONAR services, eligibility criteria, and referral pathways to community members and partners.
Operational Support
Assist in maintaining inventory of outreach and Resource Center supplies, including water, hygiene items, basic survival items, forms, informational materials, and office supplies.
Assist with scheduling internal and external meetings, preparing agendas and materials, and taking notes as requested; maintain assigned equipment such as laptops, tablets, and phones and report maintenance needs promptly.
Meetings and Representation
Support SONAR coordinators with special projects, team huddles, and quality improvement activities as assigned.
Serve as a proxy for coordinators at community meetings, workgroups, or partner convenings when requested, including listening, taking notes, sharing approved program information, and reporting back key information and action items.
Maintain professional and collaborative relationships with partner agencies, landlords, community groups, and other City departments.
Minimum Qualifications
High school diploma or equivalency.
At least two (2) years of experience in human services, administrative support, case management support, quality assurance, or data entry in a social services, housing, or homeless services environment.
Demonstrated experience with data entry and records management in electronic databases or case management systems.
Proficiency with common office software applications, including word processing, spreadsheets, email, and basic data tracking tools.
Valid Arizona operator driver license.
Level 1 Fingerprint Clearance Card required within three (3) months of hire.
Preferred Qualifications
Experience with the Homeless Management Information System (HMIS) or similar human services data systems.
Experience supporting homeless services, housing programs, or outreach teams.
Experience with data quality, reporting, or quality assurance activities.
Two (2) years of direct case management experience in a human services setting.
Bilingual skills in English and Spanish, including the ability to speak and translate in both languages.
Knowledge of trauma-informed care principles and Housing First practices.
Supplemental Information
Work requires the ability to read and understand regulations, policies, procedures, and program standards.
Work requires the ability to perform basic math calculations such as addition, subtraction, multiplication, and division.
Work requires the ability to communicate clearly, both verbally and in writing, with internal staff, partner agencies, and members of the public.
No direct supervisory responsibilities.
Work involves choosing actions within limits set by standard practices and procedures, with judgment required to determine proper course of action and when to elevate issues to supervisors.
The individual in this position will work with staff both within and outside the City and must maintain positive, professional relationships and open communication. Employee must maintain regular attendance and the ability to work in a constant state of alertness and in a safe manner.
$73k-95k yearly est. 3d ago
PEER RECOVERY SUPPORT SPECIALIST-Part-Time
Old Pueblo Community Services 4.2
Help desk analyst job in Tucson, AZ
Peer Recovery Support Specialist II
Part-Time - Saturday & Sunday 1:30pm - 12:00am
The Peer Recovery Support Specialist (PRSS) II uses their personal lived experience in recovery to mentor, motivate, and support OPCS clients who are in the process of their own recovery. The role involves interacting with individuals who are experiencing homelessness, Serious Mental Illness, Substance Use Disorder, and other related conditions.
Employee Benefits
Competitive Salary, Employer Matching 401 (k) plan (after 1 year), Employer Paid Training, Paid Time Off (PTO) based on hours worked.
Duties and Responsibilities:
1. Deliver individual peer services to high acuity clients or programs.
2. Facilitate peer and life skills groups.
3. Coordinate and schedule group sessions to ensure coverage.
4. Lead development of peer group curriculum.
5. Accompany and/or transport individuals to appointments.
6. Utilize experiential knowledge through supportive storytelling to support clients.
7. Document services and information with the Electronic Health Record (EHR).
8. Maintain client records and information in a confidential manner and in compliance with HIPPA standards.
9. Communication with program staff daily to report general observation of clients' well-being.
10. Assist with coaching and training of PRSS I staff.
11. Other duties as assigned.
Requirements
1. Must meet one of the following education and experience requirements:
a. Master's degree or bachelor's degree in a field related to behavioral health.
b. Bachelor's degree (in any field) and at least one year of full-time behavioral health work experience.
c. Associate's degree and at least two years of full-time behavioral health work experience.
d. High school diploma or high school equivalency diploma with at least four years of full-time behavioral health work experience.
2. State approved PRSS Certification
3. Demonstrated competency in Evidenced-Based Practices including:
a. Housing First
b. Harm Reduction
c. Motivational Interviewing
d. De-escalation (CPI Model)
4. Possess and maintain valid CPR/First Aid Certification, or ability to complete training and pass certification.
5. Knowledge of resources in the community.
6. Strong communication and interpersonal skills.
7. Strong computer skills (e.g., Microsoft Word, Outlook, Excel).
8. Valid Arizona driver's license, proof of auto insurance and reliable transportation.
Preferred Qualifications:
1. One year of experience working with the unsheltered population.
2. Experience using an Electronic Health Record (EHR).
3. Bilingual
Employment References and background check are conducted pre-employment.
Pay Rate: $17.34 - $21.18- $25.01
In accordance with pay transparency, the salary reflected in this posting is the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position. Salary placement is typically between the minimum and mid-point of the salary range.
$17.3-21.2 hourly 2d ago
GSD Support Associate
Konica Minolta Business Solutions 3.8
Help desk analyst job in Phoenix, AZ
Konica Minolta currently has an exciting opportunity for a GSD Support Associate!
Responsibilities
Provide an exceptional service experience when handling incoming customer requests
Determine the reason for the request and, if necessary, route to applicable functions
For service issues, perform basic triage to determine the best course for resolution and/or escalate to level 2
Log service incidents accurately and assist customers with other requests as neede Follows prescribed processes and procedures including systems, schedule adherence and tool utilizations
Communicates clearly and professionally with customers to handle requests efficiently
Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi-media
Gathers information of the customer request and determine best course of action
Identifies urgent situations that require additional actions to satisfy the customers' needs including supply sourcing/expediting and incident escalation
Follow through on customer commitments, research as needed using available resources
Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
Complete projects and tasks as assigned by management
Qualifications
High school or equivalent
Entry level with some experience preferred in a call center environment
Excellent verbal and written communication skills
Good customer service and interpersonal skills
Ability to problem solve and perform basic troubleshooting
Computer skills - Microsoft Office, Word, Excel, PowerPoint
Positive attitude and collaborates well with team members
Ability to multi-task work in a fast-paced environment
This position requires sitting at a desk with a computer monitor for several hours at one time
The vision requirement includes: close vision, peripheral vision, depth perception, and ability to adjust focus
Occasional travel as requested
About Us
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Au sujet de Konica Minolta
Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.
Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.
$28k-38k yearly est. 1d ago
Technical Support Specialist II
Carislifesciences 4.4
Help desk analyst job in Phoenix, AZ
At Caris, we understand that cancer is an ugly word-a word no one wants to hear, but one that connects us all. That's why we're not just transforming cancer care-we're changing lives.
We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day:
“What would I do if this patient were my mom?”
That question drives everything we do.
But our mission doesn't stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare-driven by innovation, compassion, and purpose.
Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.
Position Summary
The Technical Support Specialist II is responsible for the diagnosis, support, and other technical aspects to ensure hardware, software, and components for onsite and remote support Caris team members across the distributed environment are performing at an optimal level. This position supports teams including but not limited to sales, laboratory operations and researchers requiring someone with excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems while ensuring the deployment and support is maintained effectively and efficiently in a rapid growing fast paced environment. As a level II you will serve as a subject matter expert for other junior technicians.
Job Responsibilities
Provide exceptional customer service and support keeping communications fluid throughout the support and troubleshooting.
Ability to effectively configure, support, troubleshoot and prioritize all service requests and incidents.
Provide accurate and detailed documentation in ServiceNow ITSM Suite of incidents and problems, including the steps taken during the analysis and resolution/restoration process in ServiceNow.
Assist in building and maintaining architectural runbooks, hardware, and software refresh lifecycle, and maintenance and support contracts.
Answer questions surrounding the installation, usage, and training of hardware and software products.
Possess the ability to learn on the job, especially software applications that you may not be familiar with or use every day.
Ability to shift between projects/tasks to keep up with the workload
Regularly update customers on open issues providing ETA of resolution.
Assist other members of the Information Services department with hardware/software/network technical assistance as needed
Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages leveraging and updating knowledgebase articles.
Participate in occasional off-hours work such as installations, and in regular on-call rotation for off-hours outages and escalations.
Serve as the team Lead when the Lead us unavailable.
Coordinate and drive processes to identify operational problems with assigned systems and provide technical support to resolve them promptly.
Ability to transition between supporting different platforms such as lab operations, AV, smart hands for networking and telecom as well as cloud hosted environments.
Required Qualifications
High School diploma or equivalent.
Minimum of 5 years end user support which should include a combination of the following: Microsoft O365, Azure Virtual Desktop and MAC Operating Systems.
Ability to work in fast paced, changing and fast transformational environment against both short-term and long-term requirements.
Preferred Qualifications
Associate degree or higher from an accredited educational institution.
Bachelor's degree in computer science or related technology field is preferred.
Experience with JAMF, SCCM, Azure, InTune and Auto Pilot.
Experience working in a healthcare environment.
Experience working in a fast-paced environment support 1700+ end users.
Physical Demands
Must possess ability to sit, stand, and/or work at a computer for long periods of time.
May have exposure to blood-borne pathogens, extreme temperatures, high noise levels, fumes and bio-hazardous material/chemicals including formalin in the lab environment.
Occasional lifting of items up to 35 lbs. is required when installing some IT equipment.
Training
All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.
Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification.
This reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
$38k-70k yearly est. Auto-Apply 4d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Help desk analyst job in Flagstaff, AZ
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$50k-73k yearly est. 11d ago
Multi-Site Lead Service Technician (San Piedra - POD 2)
Mark-Taylor 4.4
Help desk analyst job in Mesa, AZ
Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners.
We are proud to be recognized as Ranking Arizona s #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more.
As our portfolio continues to grow, so do our Community Teams! Mark-Taylor is hiring Lead Service Technicians at multiple locations throughout the Greater Phoenix Area. If this community is not the right fit for you, our recruiters will talk to you about all of our exceptional career opportunities.
As a Multi-Site Lead Service Technician, you will work between three of our beautiful communities and represent Mark-Taylor through the delivery of exceptional customer service while contributing to the upkeep of the physical asset and community grounds.
You're Excited About This Role Because You Will:
Assist in the completion of make ready units to Mark-Taylor standards and maintains adequate supply of make-ready units for the Community.
Trouble-shoot, diagnose and correct minor air conditioning and/or heating failures, appliance repairs, electrical problems, plumbing problems, minor carpentry, and drywall repairs.
Perform necessary repairs and preventative maintenance on vacant units as they become available.
Perform daily pool care, assures pool is in proper chemical balance and area is free of safety concerns.
Complete minor roof repairs, re-key locks, and cut keys
Inspect the property for safety hazards that may pose a liability and corrects the hazard to inform the Manager of Facilities and Service of the hazard.
Share on-call duty with Manager of Facilities and Service, and service team members and is readily available to go the property if needed and in uniform/badge.
Assist in monitoring inventory of parts and cleaning supplies.
Train and mentor other Service Technician and Facilities Technicians
We're Excited to Meet You! Ideally, You Will Bring:
A minimum of 3 or more years of experience working as an apartment turn technician, maintenance technician, make ready technician, or work order technician is required.
Advanced knowledge in the following areas: Plumbing, Electrical, Pool Maintenance, HVAC, Carpentry, Landscape Maintenance, Appliances, and OSHA-related standards
One or more industry specific professional certifications (EPA, HVAC, CPO, or similar).
Service orientation.
Basic computer skills.
A basic understanding of written and verbal English.
Why You ll Love Working at Mark-Taylor:
Opportunities for career growth
Employee referral program
Paid time off, paid sick time, paid holidays, paid volunteer time
Medical, dental, vision benefits, including paid parental leave
401k with company match
Employee appreciation events
MT Wellness program
Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)
Mark-Taylor is an equal opportunity employer and a drug-free workplace. All of our employees undergo pre-employment screening which includes drug testing.
The starting hourly pay range for Lead Service Technician is $26.00 - $28.00, commensurate with experience and dependent on the specific community's level of complexity. Our Lead Service Technicians typically work a schedule that includes one or more weekend days. Our Service Team members participate in a rotating on -call schedule with additional shift differential pay.
$26-28 hourly 12d ago
Technical Support Specialist
Array Tech 4.6
Help desk analyst job in Chandler, AZ
The Technical Support Specialist will be the one our employees turn to for timely, effective and helpful technical IT support. As a key member of the IT Infrastructure team, you will provide first-line assistance to end users' technical support requests, as you gather information and perform expert trouble shooting. You will also be responsible for installing and/or configuring systems and peripherals. This position may require occasional evening and weekend hours
Key Job Responsibilities:
Act as the first line of support for incoming technical problems/issues.
Assist with troubleshooting peripherals such as monitors, printers, etc.
Support AV equipment and conference room equipment.
Assist with IT projects as needed.
Create documentation for knowledge base system.
Help maintain IT equipment inventory.
Manage and track technical support requests.
Participate in occasional after-hours technical support.
Provide input to enhance our technical support needs.
Attend and participate in regular department meetings.
Ability to lift up to 50lbs.
Perform other duties as assigned.
Qualifications:
Associate's degree in information systems or relevant experience.
3+ years of experience with Windows.
3+ years of IT Support utilizing ticketing systems.
3+ years of experience with Microsoft Office.
1+ years of experience with MDM platforms such as JAMF, Intune, and Manage Engine.
1+ years of experience supporting conference room equipment and corporate printers.
Preferred qualifications:
Bachelors' degree in information systems or relevant experience.
Active Directory and Office 365 experience.
Ability to foster profession relationships with end-users, management, and executives.
Passion for continually developing technical skills.
Commitment to promoting a high standard of customer service.
Ability to work across multiple organizations in a fast paced, smaller company environment.
At Array Tech, Inc., we strive to lead with our culture, and believe that our people are a key enabler of our future state. Our total rewards philosophy supports Array's ability to attract, develop, and retain our employees. We offer competitive compensation, benefits and wellness programs that align with the local markets where we do business.
Array Tech, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.
$59k-80k yearly est. Auto-Apply 34d ago
Information Technology
Vp 3.9
Help desk analyst job in Yuma, AZ
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$49k-87k yearly est. Auto-Apply 60d+ ago
I.T. Technician
Mohave County, Az
Help desk analyst job in Kingman, AZ
Mohave County Information Technology is looking to fill an I.T. Technician position from within the series below. I.T. Technician I -> Starting Salary - Range 7, $15.75 I.T. Technician II -> Starting Salary - Range 10, $18.22 I.T. Technician III -> Starting Salary - Range 13, $21.09
I.T. Technician IV -> Starting Salary - Range 16, $24.42
The Information Technology Department is a Customer Service focused department. Interpersonal skills and communicating with other county employees to assist them is a crucial skill to be successful in this role. This position will be in the Technical Services division working mostly in office with computers. There will be some travel required to Bullhead City, Lake Havasu City, and Colorado City using a county assigned vehicle. There is limited interaction with the public and public speaking. The working schedule will be Monday through Friday, 8:00 a.m. to 5:00 p.m. with holidays and weekends off.
About Information Technology:
It is the duty of the Information Technology department to provide the best possible customer service to all county employees and citizens of Mohave County. We seek to utilize technology to assist the county in creating the most efficient and effective organization.
Proud to Offer:
* Paid Time Off (PTO)
* 6.5 hours accrued bi-weekly (32+ hour employees only)
* 39 hours of PTO front loaded
* Regular accrual starts on 7thpay period
* Low-cost, high-value healthcare for you and your qualifying dependents
* Enrollment in Arizona State Retirement System
* Contribution rate of 12.00%
* 11 Paid Holidays
* Perform work with a greater purpose
* Assists Information Technology users in Mohave County with first-level technical support functions for standard, specialized software applications and automated business systems.
* Responds to inquiries and requests for Information Technology services; interviews user to collect information about technology problems, automated business systems, and software issues; leads user through diagnostic procedures to determine source of error; defines problems, identifies, and isolates errors, and implements technical solutions to solve problems.
* Picks up and delivers (by foot or motor vehicle of assigned route) interdepartmental and U.S. mail correspondence and packages at County sites.
* Provides first level technical support, training, and assistance to customers; explains standard, and guidelines; follows up with users to assure the incident is resolved.
* Analyzes and resolves incidents and requests regarding application software, hardware, or projects. Logs and tracks incidents and/or requests from identification through resolution using the appropriate tracking system.
* Refers complex incidents to appropriate level IT Technician.
* Documents work completed and maintains IT records; notifies manager and peers of unusual problems or problem trends in order to facilitate continued improvement of client services.
* Maintains absolute confidentiality of work-related issues and County information.
* Ensures the IT department mission, philosophy, and Mohave County's mission, core values, programs, products, and services are consistently adhered to and presented in a strong, positive manner.
* May participate in repair of, installation, or configuration of hardware, software upgrades, enhancements and revised functions, tests compatibility and performance with user.
* Communicates and acts in a professional manner with the public, co-workers, and work contacts.
* Takes a lead position on larger projects and more complicated tasks.
* As assigned, may review work of other staff for conformance to regulations.
* Trains and cross-trains fellow employees on system operations and usage.
* Provides hardware and software support of PC's and network/telecommunications system infrastructure equipment
* Provides administration of a multiple server network.
* Plans and implements network security and data administration
* Installs, configures, upgrades, and troubleshoots problems related to hardware, software, and other equipment
* Researches, evaluates and tests new technologies for existing and proposed network systems
* Troubleshoots problems related to any aspect of network systems and PC's
* Diagnoses, tracks resolves, and documents problems
* Identifies system problems and recommends possible solutions
* Corrects and tests software and hardware problems
* Identifies and resolves hardware, software, and networking problems related to end-user computing; may maintain and repair data communication lines, routers, and software; schedules and coordinates preventative maintenance on computer and peripheral equipment.
* Configures network interface cards, protocols, cabling, routers, switches and hubs
* Provides technical specifications for new projects
* Performs diagnostics on suspected faulty components
* Writes general work plans and status reports for projects and presents plans to management
* Advises, trains, and assists users on how best to utilize system and ensures installation of desktop hardware and software according to established standards
I.T. Technician I:
* High School diploma/GED (General Education Degree).
* One (1) year consecutive computer operations, which includes configuration, maintenance of microcomputers, related peripheral networks
* One (1) year experience in training, troubleshooting and providing technical support to systems users.
* OR an equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications.
I.T. Technician II:
* High School diploma/GED (General Education Degree).
* Two (2) years consecutive computer operations, which includes configuration, maintenance of microcomputers, related peripheral networks
* Two (2) years' experience in training, troubleshooting and providing technical support to systems users.
* OR an equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications.
I.T. Technician III:
* High School diploma/GED (General Education Degree).
* Four (4) years consecutive computer operations, which includes configuration, maintenance of microcomputers, related peripheral networks
* Four (4) years' experience in training, troubleshooting and providing technical support to systems users.
* OR an equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications.
I.T. Technician IV:
* Associate degree in Computer Science, Information Systems, Computer Engineering or related discipline.
* Five (5) years consecutive computer operations, which includes configuration, maintenance of microcomputers, related peripheral networks
* Five (5) year experience in training, troubleshooting and providing technical support to systems users.
* OR an equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications.
* Personal computers and software application packages and development products.
* A wide variety of hardware and software, cabling, power requirements, and ancillary equipment related to network operations.
* Data communications protocols and standards.
* Windows Desktop and Server Operating Systems.
* Router and TCP/IP configurations including but not limited to VLANS and routing protocols.
* Troubleshooting of personal computers and network/telecommunication architectures.
* Diagnose, document, and troubleshoot a wide variety of technical problems.
* Personal computer components, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
* Installing and configuring wireless networking equipment.
* Mohave County Personnel Policies and Procedures, and Department Regulations.
* Working in a technical environment with interlinked and changing priorities.
* Diagnosing, analyzing, and resolving technical problems in a network environment.
* Responding professionally, effectively and efficiently to customer service requests.
* Establishing and maintaining effective positive working relationships with co-workers and customers.
* Communicating verbally and in writing.
* Equipment selection for determining which tools and equipment are best suited for each job.
* Troubleshooting to determine the causes of operating errors and resolving causes.
* Complex problem solving for identifying complex problems and reviewing related information to implement solutions.
* Communicate technical ideas clearly and effectively both orally and in writing.
* Train and provide support to computer users.
* Perform personal computer system troubleshooting on both software and hardware problems.
* Implement or coordinate equipment repairs and solve software problems.
* Monitor and maintain network operations.
* Assist users in solving systems problems.
* Establish and maintain effective business relationships.
* Read and interpret technical manuals used in the assembly, installation, repair, and operation of data networking equipment.
* Maintain records and write reports.
* Perform the essential functions of the job specifications with or without a reasonable accommodation.
$21.1-24.4 hourly 3d ago
Junior Network Administrator, Analyst, Tucson, AZ ONSITE (2 open)
RTX Corporation
Help desk analyst job in Tucson, AZ
**Country:** United States of America ** Onsite **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** Active and transferable U.S. government issued security clearance is required prior to start date.
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
**Security Clearance:**
Secret - Current
**Junior Network Administrator (P1) - 2 positions**
**Analyst Information Workplace Services**
**Raytheon Digital Technology**
**Classified Infrastructure Services - Collateral Network Engineering team**
**Tucson, AZ - Onsite Position/Active US Clearance required.**
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.
Join this high impact team as a Junior Network Administrator (P1) to ensure the smooth operation of classified network infrastructure at our Raytheon/RTX locations. The installation, maintenance, support, and monitoring of the network infrastructure will be performed. Candidate must have solid background supporting networks and have an active US Secret Security Clearance to be considered. This role is in Tucson, AZ and the role will be onsite at our facilities there, to work in classified computing areas. This role works mostly in the Tucson location Classified Collateral work areas.
**What you will Do:**
+ Maintain smooth operation of voice and data networks. Plans, evaluates, coordinates, and performs installation and/or reconfiguration of hardware and software elements of data and/or voice communication network
+ Work in developing technical expertise in all areas of voice and data networks hardware and software interconnection and interfacing, such as switches, routers, firewalls, authentication servers, encryptors etc.
+ Work with network management software platforms.
+ May propose solutions to management to ensure all communications requirements based on future needs and current usage, configuring such solutions to optimize cost savings aligning with future requirements factoring in redundancy and required network uptime.
+ Prepares or ensures that appropriate network documentation exists, including operational instructions, technical diagrams, and other documentation. Where no documentation exists, assist in developing documentation.
+ Provide regular monitoring and network analysis regarding short- and long-range planning for in-house systems.
+ Assist with coordination of third-party maintenance for network equipment or with vendors for third-party support.
+ Willingness and availability to work outside normal business hours (evenings and weekends) as needed.
+ Must be able to work with general supervision and follow established procedures.
+ You will obtain Certifications in Security+ within 6 months and Cisco Certified Network Associate (CCNA) within a year. Raytheon will provide training to achieve this.
**What you will Learn:**
+ You will apply your Network Engineering skills to defense-oriented programs.
+ You will obtain Certifications in Security+ within 6 months and Cisco Certified Network Associate (CCNA) within a year. Raytheon will provide training to achieve this.
**Qualifications You Must Have:**
+ Typically requires a University/bachelor's degree with less than 2 years of relevant experience, will consider equivalent of a minimum 4 years of relevant Network or IT Systems Administration experience.
+ Experience with Networking equipment such as Cisco (or other product) routers, switches, firewalls, and/or intrusion detection systems, including software upgrades.
+ Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
**Qualifications We Prefer:**
+ We ideally need someone with Cisco ISE experience with 802.1X, SolarWinds, and setting up client server environments for government networks.
+ Security + and or CCNA certifications currently active.
+ Experience with current cabling and fiber standards.
+ Experience with access control list, security posture, and vendor best practices.
+ Experience with Visio diagramming and design capabilities.
+ 1-2 years of experience with network management software.
+ Willingness and availability to travel domestically as needed.
+ Knowledge of configuration and troubleshooting of encryption devices.
+ Effective customer service skills, including oral and written communications.
+ Experience with platforms such as IP telephony, NTP servers, GemOne, and SolarWinds.
+ Ability to work under time constraints.
+ Experience with classified computing, STIG compliance, and network refreshes
+ Current DoD Top Secret level security clearance
**What We Offer**
+ Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
+ Relocation Eligibility - This role is NOT eligible for relocation support.
**Learn More & Apply Now!**
**Please consider the following role type definition as you apply for this role.**
+ Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
**Clearance Information:** This position requires a current & active US security clearance. **DCSA Consolidated Adjudication Services (DCSA CAS)** , an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ************************************************
More information on our Tucson, AZ Location: *****************************
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
**_As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote._**
The salary range for this role is 57,200 USD - 108,800 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link (******************************************************** to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
$43k-59k yearly est. 7d ago
Junior Network Administrator, Analyst, Tucson, AZ ONSITE (2 open)
RTX
Help desk analyst job in Tucson, AZ
Country:
United States of America Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Security Clearance:
Secret - Current
Junior Network Administrator (P1) - 2 positions
Analyst Information Workplace Services
Raytheon Digital Technology
Classified Infrastructure Services - Collateral Network Engineering team
Tucson, AZ - Onsite Position/Active US Clearance required.
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.
Join this high impact team as a Junior Network Administrator (P1) to ensure the smooth operation of classified network infrastructure at our Raytheon/RTX locations. The installation, maintenance, support, and monitoring of the network infrastructure will be performed. Candidate must have solid background supporting networks and have an active US Secret Security Clearance to be considered. This role is in Tucson, AZ and the role will be onsite at our facilities there, to work in classified computing areas. This role works mostly in the Tucson location Classified Collateral work areas.
What you will Do:
Maintain smooth operation of voice and data networks. Plans, evaluates, coordinates, and performs installation and/or reconfiguration of hardware and software elements of data and/or voice communication network
Work in developing technical expertise in all areas of voice and data networks hardware and software interconnection and interfacing, such as switches, routers, firewalls, authentication servers, encryptors etc.
Work with network management software platforms.
May propose solutions to management to ensure all communications requirements based on future needs and current usage, configuring such solutions to optimize cost savings aligning with future requirements factoring in redundancy and required network uptime.
Prepares or ensures that appropriate network documentation exists, including operational instructions, technical diagrams, and other documentation. Where no documentation exists, assist in developing documentation.
Provide regular monitoring and network analysis regarding short- and long-range planning for in-house systems.
Assist with coordination of third-party maintenance for network equipment or with vendors for third-party support.
Willingness and availability to work outside normal business hours (evenings and weekends) as needed.
Must be able to work with general supervision and follow established procedures.
You will obtain Certifications in Security+ within 6 months and Cisco Certified Network Associate (CCNA) within a year. Raytheon will provide training to achieve this.
What you will Learn:
You will apply your Network Engineering skills to defense-oriented programs.
You will obtain Certifications in Security+ within 6 months and Cisco Certified Network Associate (CCNA) within a year. Raytheon will provide training to achieve this.
Qualifications You Must Have:
Typically requires a University/bachelor's degree with less than 2 years of relevant experience, will consider equivalent of a minimum 4 years of relevant Network or IT Systems Administration experience.
Experience with Networking equipment such as Cisco (or other product) routers, switches, firewalls, and/or intrusion detection systems, including software upgrades.
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Qualifications We Prefer:
We ideally need someone with Cisco ISE experience with 802.1X, SolarWinds, and setting up client server environments for government networks.
Security + and or CCNA certifications currently active.
Experience with current cabling and fiber standards.
Experience with access control list, security posture, and vendor best practices.
Experience with Visio diagramming and design capabilities.
1-2 years of experience with network management software.
Willingness and availability to travel domestically as needed.
Knowledge of configuration and troubleshooting of encryption devices.
Effective customer service skills, including oral and written communications.
Experience with platforms such as IP telephony, NTP servers, GemOne, and SolarWinds.
Ability to work under time constraints.
Experience with classified computing, STIG compliance, and network refreshes
Current DoD Top Secret level security clearance
What We Offer
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
Relocation Eligibility - This role is NOT eligible for relocation support.
Learn More & Apply Now!
Please consider the following role type definition as you apply for this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Clearance Information: This position requires a current & active US security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ************************************************
More information on our Tucson, AZ Location: ****************************
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 57,200 USD - 108,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
$43k-59k yearly est. Auto-Apply 8d ago
IT Technician
Taseko Mines Limited
Help desk analyst job in Florence, AZ
Job Title: IT Technician
Department: Tech Services
Reports to: IT Supervisor
Location: Florence AZ
Key Responsibilities:
Reporting to the IT Supervisor, the IT Technician is responsible for troubleshooting hardware, software, login, and networking issues for the company.
Serve as the point of contact for reporting and resolving all issues.
Maintain all necessary project wide desktop equipment, network devices, mobile devices, hardware, and software.
Account creation and management.
Network management and security.
Insure seamless operation of information technology systems project wide.
Management of Microsoft Office 365 including Microsoft Exchange.
Specific Responsibilities Include
Maintain an inventory of spares to replace broken hardware and be able to proactively set up desktop environments for new hires.
Work closely with network technicians to resolve issues and/or install new software or equipment.
Maintain budget controls including forecasting expenditures.
Other duties as required.
Qualifications & Education:
2 years of experience in IT, network, and/or desktop support is required.
Additional network certifications are a plus.
Excellent customer service skills are required.
Proficient written and verbal communication skills are required.
Must be organized and able to work in a stressful environment to effectively manage work tickets and resolve multiple priorities at the same time.
Ability to identify, analyze, and solve problems.
Experience in the following is preferred:
Proficiency in supporting all Microsoft 365 applications (Word, Excel, Project, and PowerPoint).
Windows 10 to 11 migrations/24H2 troubleshooting experience.
Experience with Apple products, Lenovo laptops, and peripherals.
Network experience with Watchguard products.
Set up and troubleshooting of Lexmark, Brother, HP, and Ricoh printers.
Software application management and licensing.
iPhone and Droid end user support.
Verkada/CCTV systems set up and system management.
Experience with Comodo products and remote support.
Duo and MS authenticator usage.
Cisco Meraki switches/Access Point troubleshooting.
Active Directory, including hybrid environments, account creation, and resolving server synchronization challenges.
SharePoint and cloud-based data management system set up.
Experience with third-party software including accounting software, real-time, historical data management and analysis (4site, Capstone, or other programs).
Experience with AutoCAD and ArcGIS software.
Experience using Power Apps.
Work Environment:
This position will include office work, but some work will be performed in all-weather conditions outdoors.
While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, and lift up to 50 pounds.
Must work in compliance with the Florence Copper site safety program.
Rotating schedule including on call shifts for weekend coverage and on-night coverage as needed
$37k-68k yearly est. Auto-Apply 60d+ ago
IT Community Technology III
Capital Consultants Management Corporation 4.4
Help desk analyst job in Scottsdale, AZ
We re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.
The IT Community Technology III role is responsible for providing technical support, troubleshooting, implementation of community-based technology solutions, and serving as a team lead for the Community Application Support team. This role acts as the primary Tier One support for VMS, SmartWebs, Homewise Docs, and other integrated community systems, ensuring smooth operations for CCMC s 250+ master-planned communities. Additionally, the position includes on-call support responsibilities and is expected to maintain 25% billable time through project-based work and advisory services.
RESPONSIBILITIES
1. Community Software Support & User Assistance
Ensure community staff and managers have proper access to required systems.
Assist with user onboarding, account setup, and permissions management.
Support training and best practices adoption for community technology.
Maintain data integrity and system performance monitoring.
2. Backend Support & Tier One Responsibilities
Serve as Tier One support for VMS, SmartWebs, Homewise Docs, and other integrated community platforms.
Provide first-line troubleshooting for software issues, data discrepancies, and access problems.
Escalate unresolved or complex cases to Tier Two support, vendors, or internal IT teams.
Document common issues and resolutions in a knowledge base to streamline future troubleshooting.
3. On-Call Support & Incident Management
Participate in on-call rotation to provide after-hours support for critical issues impacting community operations.
Respond to emergency system outages or security incidents within SLA guidelines.
Escalate high-impact incidents to IT leadership and vendors as necessary.
4. Training & Documentation
Develop and conduct training sessions on VMS, SmartWebs, Homewise Docs, and security best practices.
Create and maintain knowledge base articles, FAQs, and troubleshooting guides.
Assist community managers in leveraging technology to optimize operations.
5. Vendor & Stakeholder Collaboration
Act as a liaison between communities, IT leadership, and software vendors to ensure smooth system performance.
Participate in Quarterly Business Reviews (QBRs) with key technology vendors.
Provide feedback to vendors on system issues, enhancement requests, and troubleshooting improvements.
6. Leadership & Mentorship
Serve as team lead for the Community Applications Support team, providing guidance, mentorship, and informal supervision of day-to-day tasks.
Train and coach Community Support Tech I and II team members to build skillsets and ensure consistent support delivery.
Collaborate with IT leadership to improve team workflows, knowledge sharing, and professional development.
7. Key Performance Indicators
Billable Time Contribution: Maintain 25% billable time (Includes project work, advisory, and value-add services).
User Satisfaction Score: Maintain 4.2/5.0 rating on IT Support feedback surveys.
REQUIREMENTS
Minimum Qualifications
Bachelor s degree or equivalent experience in IT, Computer Science, or Business Technology.
3 - 5 years of IT experience, preferably with community management technology.
Strong expertise in networking, cloud platforms, and SaaS applications.
Ability to work independently and handle multiple priorities in a fast-paced environment.
Ability to travel up to 50%
Preferred Qualifications
Previous experience supporting VMS, SmartWebs, Homewise Docs, or similar SaaS applications.
Familiarity with association management software and HOA/community technology.
Experience in IT incident management and vendor coordination.
COMPETENCIES
Functional/Technical Skills required working in IT systems
Executing proposals with advanced scheduling skills for project phases
Highly adaptable in multiple business settings
PHYSICAL REQUIREMENTS
Lifting: Lifting up to 100 lbs
Mobility: Might require ladders, lifts, walking across a community/office
Working conditions: May require working outdoors depending on the requirement of the project with hybrid Office, Sites, or WFH. Hybrid work environment with occasional onsite community visits. On-call support rotation is required, including some evenings and weekends. Must be able to travel as needed to community locations. Ability to travel up to 50%
Personal protective gear: Required when operating a lift on a rare occasion, full body harness which will be paid for by the community project
Extended Sitting or Standing: May be required occasionally dependent on the project/project type. Capability to sit or stand for extended periods during meetings or events
Manual Dexterity: Skills in using technology, including computers, mobile devices, computer systems, and controllers (Cabling/Wiring/terminating cabling)
Driving: Ability to operate a motor vehicle for travel in remote cities outside home base (Scottsdale) which includes rentals. MVR review will be conducted (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)
We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodation in performing the job duties as described in the job description, discuss with your manager.
If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.
What we offer:
Comprehensive benefits package including medical, dental, and vision
Wellness program
Flexible Spending Accounts
Company-matching 401k contributions
Paid time off for vacation, holidays, medical, and volunteering
Paid parental leave
Training and educational assistance
Support programs, including Employee Assistance Program and Calm Health
Optional benefits including short- and long-term disability, life insurance, and pet insurance
Most importantly, a caring team who is dedicated to your success!
$34k-60k yearly est. 9d ago
Information Technology Desktop Technician
City of Tolleson 3.4
Help desk analyst job in Tolleson, AZ
Job Classification Title: IT Support Technician
Working Title(s): Information Technology Desktop Technician
Who we are
The City of Tolleson is seeking a dedicated and customer-focused IT Desktop Support Technician to join our Information Technology team. This position plays a key role in supporting City staff by ensuring reliable and efficient technology operations. If you enjoy solving technical challenges, working in a collaborative environment, and making a meaningful impact through IT service, we encourage you to apply.
The City of Tolleson is known for its strong sense of community, preserving neighborhood character and livability amid regional growth. Despite our small size, we compete in economic and community development, workforce recruitment, and retention, guided by our Vision Statement that balances community values with future growth. As the first Certified Autism Center in the West Valley, we are committed to inclusivity and fostering social connections, creating a welcoming environment for all. Join us in building a diverse workforce that honors our past and shapes a vibrant future.
Position Description
The IT Desktop Support Technician provides day-to-day technical assistance for City staff by supporting computers, cellular and desktop phones, software, networking, peripherals and audio-visual equipment. The technician installs, configures, maintains, and repairs technology assets; manages user accounts and access; responds to and documents service tickets and knowledge base articles; and troubleshoots hardware, software, and connectivity issues through in-person, phone, email, and remote support. Responsibilities also include supporting audio-visual systems in conference rooms, offices, and Council Chambers-conducting setup, testing, and event support for staff and elected officials, including after hours when needed. The position assists with application setup, cabling and patching tasks, technology training for employees, and coordinating repairs or equipment lifecycle needs with vendors. The technician helps maintain accurate records, orders equipment within established guidelines, and participates in on-call rotation. This role fosters inclusive working relationships, communicates clearly with users of all technical backgrounds, and performs related duties to support reliable, secure, and efficient City technology operations.
Qualifications
High school diploma or GED from an accredited institution and one (1) year of basic IT support experience; or an equivalent combination of education and experience sufficient to perform the essential duties. Valid Arizona driver's license required. IT certifications (CompTIA A+, Network+, Microsoft, etc.) highly preferred.
>>> Click on Full Job Description for additional position details.
Physical Demands
Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.
Working Conditions are in an office setting. Depending on assignment some local travel may be required.
Closing Date: Open until filled Hiring Salary: $23.23 - $27.88 Hourly D.O.E.
Salary for internal promotion Section 603.3.2 of Employee Handbook
Applications reviewed weekly, with first review December 22, 2025.
Full Salary Range: $23.23-$32.52 Hourly
Additional Application Information
It is important that your application shows all relevant work experience and education. Work experience must be noted on the application.
Applicants may be rejected if not fully complete.
Your resume may not be substituted as an application.
Applicants may request a reasonable accommodation, if needed, by contacting Employee Resources at ************.
EOE/M/F/D/V/SO
$23.2-27.9 hourly 34d ago
Technology Support II - Production Management, Issues Management
JPMC
Help desk analyst job in Tempe, AZ
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
Ensure timely and accurate resolution of Issues Management cases. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved
Effectively communicate analysis of issues to internal and external stakeholders as directed
Builds and maintains strong relationships with Relationship Managers, Client Service Account Managements and Technology teams to identify process improvement opportunities
Ensures cases are resolved within established timelines for completion
Required qualifications, capabilities, and skills
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Should have experience in a Customer or Client Facing related role
Experience with AWS Snowflake, AWS Splunk, Oracle Database and SQL query experience writing and modifying complex queries
Excellent communication skills, organizational skills and time management skills
Excellent technical skills and business acumen related to data management and payments processing
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Knowledge of one or more general purpose programming languages or automation scripting
Experience with helpdesk ticketing systems
Ability to influence and lead technical conversations with other resolver groups as directed
Exposure to observability and monitoring tools and techniques
Experience in Large Language Models (LLM) and Agentic AI
$43k-76k yearly est. Auto-Apply 42d ago
Enterprise IT Tech I
Valenz
Help desk analyst job in Phoenix, AZ
Vālenz Health is the platform to simplify healthcare - the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey - from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.
About This Opportunity:
As an Enterprise IT Tech with Vālenz, you'll provide remote IT support for staff and executives, ensuring a smooth and positive user experience. You'll troubleshoot hardware, software, and system issues; manage and escalate support tickets; and administer Microsoft 365, Intune, Teams Voice, and other cloud services. You'll also contribute to process improvements and documentation that strengthen IT efficiency and service delivery.
Things You'll Do Here:
Provide remote IT support for Vālenz staff and executives, delivering timely and effective solutions.
Monitor and resolve IT support requests through the internal ticketing system.
Escalate tickets to higher-level technicians and other teams as needed.
Diagnose and resolve issues with Office 365, encryption tools, endpoint management, and application access.
Support administration of Microsoft Intune, Microsoft 365, and Teams Voice.
Contribute to account management in systems such as EntraID, Active Directory, and other cloud services.
Install, configure, and repair computer hardware and software.
Assist in creating and maintaining IT documentation, SOPs, and end-user self-service resources.
Help migrate and update IT documentation into new platforms.
Collaborate with business units to ensure IT solutions meet needs and align with business objectives.
Perform other duties as assigned.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.
What You'll Bring to the Team:
2+ years of experience in a support technician role, with both on-site and remote support responsibilities.
Experience providing IT support in a fast-paced, fully remote environment.
Strong knowledge of Active Directory and Office 365 administration.
Proficiency with Microsoft Windows and applications, as well as Apple iOS and Android.
Strong problem-solving skills with the ability to work well under pressure.
Excellent communication skills to explain technical concepts to non-technical users and collaborate with cross-functional teams.
Ability to work independently and as part of a team.
A plus if you have:
Knowledge of infrastructure components such as servers, storage systems, networks, and virtualization technologies.
Experience with Microsoft Azure, Active Directory, and Microsoft Intune (MDM/RMM).
Experience with command-line tools.
Microsoft 365 Certification.
Where You'll Work: This is a fully remote position, and we'll provide all the necessary equipment!
Work Environment: You'll need a quiet workspace that is free from distractions.
Technology: Reliable internet connection-if you can use streaming services, you're good to go!
Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software.
Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.
Why You'll Love Working Here
Valenz is proud to be recognized by Inc. 5000 as one of America's fastest-growing private companies. Our team is committed to delivering on our promise to
engage early and often for smarter, better, faster healthcare
.
With this commitment, you'll find an engaged culture - one that stands
strong, vigorous, and healthy
in all we do.
Benefits
Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
Spending account options: HSA, FSA, and DCFSA
401K with company match and immediate vesting
Flexible working environment
Generous Paid Time Off to include vacation, sick leave, and paid holidays
Employee Assistance Program that includes professional counseling, referrals, and additional services
Paid maternity and paternity leave
Pet insurance
Employee discounts on phone plans, car rentals and computers
Community giveback opportunities, including paid time off for philanthropic endeavors
At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.