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Help desk analyst jobs in Asheville, NC

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  • IT Specialist - Networking & Cybersecurity

    Milkco Inc. 4.0company rating

    Help desk analyst job in Asheville, NC

    The IT Specialist will be responsible for maintaining and securing the company's IT infrastructure, supporting network systems, and managing data processes critical to Milkco's manufacturing operations. This role requires strong technical expertise in networking, cybersecurity, and database management (specifically Microsoft Access). Programming or scripting knowledge is highly desirable as well. Milkco, Inc. is a Fluid Milk Plant. We process, bottle, and ship fluid milk, juice, tea, and eggnog. Established in 1982 with 50 employees, the plant has grown to 250+. Our employees enjoy steady, stable work without the risk of layoffs. Responsibilities: Network Administration & Support: Manage and maintain LAN/WAN infrastructure, routers, switches, firewalls, and wireless systems. Monitor network performance and ensure high availability and reliability across production and office environments. Work with third-party vendors and ISPs to ensure network uptime and efficiency. Cybersecurity: Implement and maintain cybersecurity policies and best practices to protect company data and systems. Manage user access, permissions, and authentication protocols. Monitor and respond to security alerts, perform risk assessments, and ensure compliance with industry and company standards. Database Management (Microsoft Access): Design, maintain, and optimize Microsoft Access databases used for production and warehouse operations. Integrate Access databases with other data systems (e.g., ERP, inventory, or SCADA systems). Develop custom queries, forms, and reports to support operational decision-making. General IT Support: Provide desktop and user support for Windows-based systems and Microsoft 365 applications. Maintain IT hardware inventory, including servers, printers, and mobile devices. Assist with IT-related components of manufacturing equipment and process control systems. Qualifications: Education & Experience: Associate or Bachelor's degree in Information Technology, Computer Science, or experience in lieu of education will be considered as well. 3+ years of experience in IT support, networking, or systems administration (manufacturing experience preferred). Skills: Strong knowledge of TCP/IP networking, VPNs, DNS, DHCP, and firewalls. Experience with cybersecurity tools (endpoint protection, SIEM, backup/recovery solutions). Proficiency in Microsoft Access, including table design, queries, forms, and reports. Familiarity with Microsoft 365 administration and Windows Server environments. Experience with industrial networks (EtherNet/IP, Modbus, or similar) is advantageous. Strong problem-solving and troubleshooting skills. Excellent communication and documentation abilities. Ability to work independently and collaboratively with production, maintenance, and management teams. Strong attention to detail and a commitment to data integrity and security. The responsibilities and qualifications are intended to describe the general nature and level of work performed by employee. Other duties may be assigned as required. Job Type: Full-time Benefits: Profit Sharing PTO (starts earning from Day 1) 401(k) with company match after 90 days Medical, Dental, and Vision Insurance Plans Short Term Disability Life Insurance Work Location: In person
    $62k-89k yearly est. 4d ago
  • IT Specialist

    Godshall Recruiting

    Help desk analyst job in Travelers Rest, SC

    Salary: $50,000 - 60,000 What is your perfect fit? Strong experience with providing technical assistance to end-users Ability to research, diagnose and troubleshoot Great written & oral communication skills Do you enjoy working in office everyday? If that describes you, we need to talk! What your future day will look like: Normal schedule is 8am - 5pm with ability to work early mornings, evenings or weekends periodically Assist with software applications and hardware needs Handling multiple projects at once Benefits Offered: Full benefits including medical, dental, STD, Long TD, PTO Type: Direct To be a champion in this role, you will need: 1+ years of help desk or technical support experience Proficiency in Office 365 applications Ability to travel up to 50 miles as needed Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.
    $50k-60k yearly 4d ago
  • Finished Vehicle Support Specialist

    Mau Workforce Solutions 4.5company rating

    Help desk analyst job in Greer, SC

    MAU is hiring a Finished Vehicle Support Specialist for our client in Greer, SC. As a Finished Vehicle Support Specialist, you will provide critical administrative and operational support to the vehicle logistics team, ensuring inventory accuracy, timely reporting, and smooth coordination with internal teams and external service providers. This is a long-term contract opportunity. Benefits Package: Health insurance Dental insurance Vision insurance Paid holidays Paid time off Uniform allowance Shift Information: Monday-Friday | 8:00 AM - 5:00 PM Required Education and Experience: BA/BS degree in Business or a related field OR AA/AS degree in a technical or business field AND 2 years of related business experience OR 4 years of equivalent experience in business 2+ years of experience providing exceptional customer service 1+ years of experience in retail, operations, or transportation 1+ years of related business experience or 6 months of participation in a co-op/internship in business or a related function General Requirements: Valid Driver's License Experience working in a fast-paced, diverse environment Strong oral and written communication skills Experience with Microsoft Office Analytical and problem-solving skills Essential Functions: Maintain time administration for intern employees Create purchase orders and process invoices for Accounts Payable Perform daily vehicle releases to maintain accurate inventory Confirm vehicle exit accuracy using distribution systems Maintain inventory records to ensure staged vehicle location accuracy Communicate inventory discrepancies to the appropriate department Send daily inventory reports to service providers to support delivery targets Perform and communicate daily auto carrier audits per BMW Group Standard Guidelines Perform other duties as assigned by BMW management Working Conditions: Performs work in a normal office setting (Frequently) Works shifts or variable work hours Works outside May wear protective clothing May work in extreme heat or cold conditions Physical Demands: Stands and walks throughout manufacturing areas Operates computers or other equipment May sit or stand for prolonged periods May walk long distances and climb stairs MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us. All Applicants must submit to background check and drug screening Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position EOE
    $27k-34k yearly est. 1d ago
  • Information Technology Support Engineer

    Merge It 4.0company rating

    Help desk analyst job in Greer, SC

    Our enterprise-level client is seeking to add an IT Support Engineer to the team in Greer, SC. Please see below for full details- Job Notes: -- 6-month contract / extensions possible, but not guaranteed. -- Onsite in Greer, SC 29651 -- Drug & Background required. -- Schedule: 8:00am - 5:00pm M-F -- Flexibility to work 2nd shift and weekend a plus -- Onsite in a Manufacturing environment. Pay Rate = $23 w2 per hour plus benefits Key Responsibilities: Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities Reimage and deploy PCs as part of refresh or break/fix processes Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals Support users with Office 365 applications and Windows OS issues Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools Collaborate remotely with team members across other locations to resolve complex issues Perform basic hands-and-feet network support: check switch power status, create console sessions as directed Ensure timely and professional communication with end users and team leads Technical Environment & Minimum Requirements: Strong experience supporting Windows desktop environments Proven hands-on experience with Office 365 at the deskside level Basic knowledge of device imaging, reimaging, and PC deployment best practices Excellent problem-solving and customer service skills Nice to Have: Experience using ServiceNow or similar ticketing systems Familiarity with Windows Autopilot deployments Hands-and-feet network support (switch checks, console sessions) Certifications: Certifications such as A+, MCP, or ITIL are a plus but not required Why Work with Merge IT? We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward. Let's Stay Connected Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: *********************************** You'll be the first to know when that perfect role opens up. Be You. With Us. Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law. Your next opportunity starts here. Let's make it happen.
    $23 hourly 2d ago
  • Support Specialist : 199817

    HKA Enterprises 4.6company rating

    Help desk analyst job in Greer, SC

    NO CORP TO CORP, 1099, OR 3RD PARTY RECRUITER SUBMITTALS. Functional Title: Support Specialist : 199817 Pay Range: 24.00-33.00 per hour (Depends on experience) Contract: Long term ongoing with no end date PTO, Sick Pay, and Holiday Pay Offered Scope: Provides administrative and operational support to the vehicle logistics area. Responsible for building positive relationships and interacting with the team, customers, and service providers while managing specific business needs. Responsibilities: Maintains time administration for intern employees. Creates purchase orders and processes invoices to Accounts Payable. Maintains and performs daily releases to ensure inventory maintenance. Confirms daily vehicle exit accuracy using supported distribution systems. Maintains inventory for each vehicle to ensure accuracy of staged locations. Communicates discrepancies with inventory to correct responsible area. Daily Inventory report to Service Providers supporting delivery targets Performs and Communicates Daily Auto Carrier Audit Performs other duties as assigned by management. Education: BA/BS Degree in Business, or a related field; OR AA/AS degree in technical of business field AND 2 years of related experience in business. OR This is the equivalent of 4 years of experience in business. Experience: 2+ years of experience providing exceptional customer service. 1+ years of experience in retail, operations or transportation. 1+ years of related business experience or 6 months participation in a co-op/internship in business, or a related function. 1+ years of demonstrating outstanding oral and written communication skills. 1+ years of skills with Microsoft Office. 1+ years of demonstrating strong analytical and problem-solving skills. 1+ years of skills working in a fast-paced and diverse environment. Valid Driver's License required for this role. HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.
    $33k-52k yearly est. 3d ago
  • Computer Field Tech Position- Asheville NC

    BC Tech Pro 4.2company rating

    Help desk analyst job in Fletcher, NC

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 60d+ ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Help desk analyst job in Asheville, NC

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $34k-46k yearly est. 60d+ ago
  • IT Support Specialist - Asheville

    Morris Business Solutions 3.5company rating

    Help desk analyst job in Asheville, NC

    Job Description IT Support Specialist - Fast Track Your IT Skills with Us! Are you ready to launch your IT career and dive into a fast-paced world of problem-solving? Morris Business Solutions is searching for a passionate IT Support Specialist to join our dynamic Managed Services (MSP) team. As an IT Superhero, you'll troubleshoot tech challenges for our clients and keep their systems running smoothly Who is Morris Business Solutions: We're a fun and supportive family-run business offering cutting-edge IT solutions across North and South Carolina. Think top-notch computers, cybersecurity, and everything in between! Responsibilities / Qualifications: Become a tech hero by troubleshooting problems for our clients via phone, email, or in person. Juggle multiple tasks like a pro - keeping track of support requests and keeping things organized is key! Dive into a wide range of IT challenges, from hardware to software. Highly Preferred Skills (but we can train the right candidate!): 2+ years of IT experience (or a passion for learning and a willingness to grow!) IT-related degrees or certifications a plus Experience with networks, firewalls, and keeping servers happy Experience with the tech trinity: Active Directory, VPN, and SQL Bonus points for experience with MSP, Office 365, and IP Phones Be able to work in the Duncan office 5 days a week. Why Choose Morris Business Solutions? Competitive salary and bonus structure (hello, financial freedom!) Comprehensive benefits package including health insurance, 401k with match, and paid time off (because work-life balance matters!) Explore the world with our annual Presidents Club Trip! (Past destinations: Paris, Hawaii, and more!) Training and development opportunities to keep your tech skills on point Join a fun and supportive team that feels like family! Ready to join the Morris Business Solutions family?
    $33k-50k yearly est. 25d ago
  • Community Support Technician Client Specific IV - Asheville

    UMHS

    Help desk analyst job in Asheville, NC

    Community Support Technician needed for the Asheville area to work with the Intellectual and Developmental Disabilities population. Technician will provide assistance with daily living skills and habilitative skills. 8 to 16 hours per week PRN. Requirements: Reliable Transportation Valid Driver's License High School Diploma or equivalent. Benefits: Medical Insurance (full time only) Dental Insurance Vision Insurance Telehealth -On line Doctor (Teledoc) 401K with company match Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, developmental disabilities and substance abuse in achieving their full potential to live, work and grow in the community. Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse. Visit us on the web at ************
    $43k-62k yearly est. 10d ago
  • Associate Support Technician

    Movement Mortgage 4.4company rating

    Help desk analyst job in Landrum, SC

    Join the company defining what it means to be an Impact Lender! Mortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending - a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender. At Movement, we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit. How You'll Contribute Triage, prioritize, categorize, resolve and/or escalate cases within our ITSM (Service Cloud - Salesforce) with a focus on meeting SLAs Administer and troubleshoot end-user hardware and software on a Microsoft Windows-based domain and a limited number of Mac OS devices Work in Active Directory\Entra ID performing routine duties such as onboarding, offboarding, password resets, group membership, and troubleshooting account lockouts, etc. Troubleshoot and resolve basic mobile device support requests iOS/Android Perform asset management duties such as hardware deployment, hardware return, break/fix, inventory reconciliation, and fulfilling hardware requests Provide user training and support for commonly used applications and systems Support end-user functions of the enterprise software application landscape, escalating to respective teams as needed Maintain service excellence by providing customers with regular updates throughout the management of their incidents and requests Participate in IT projects such as upgrades, rollouts, and migrations that fall within scope of Tier 1 Troubleshoot basic network and application connectivity issues Effectively communicate across multiple channels such as email, ITSM cases, chat, phone, and in-person Assist with creating and maintaining relevant technical knowledgebase articles Qualifications: High school diploma or GED 1+ years of experience working in a technical support role Ability to be on-site at our headquarters in Indian Land, SC Working knowledge of Windows operating systems Ability to provide basic technical support on MacOS Basic experience administering Microsoft 365, Active Directory, Entra ID, and using remote support tools Proficient communication skills, both written and verbal Proficient multitasking and organizational abilities. Basic understanding of IT security principles and practices Strong analytical skills to investigate and resolve customer support cases Ability to work extended hours, including nights, weekends, and holidays, if needed during periods of high volume or to meet special requests Even Better: Relevant certifications such as A+, ITIL Foundation, etc. are nice to have Experience in the mortgage industry Experience with Jira/Confluence, Salesforce Service Cloud, or similar platforms The expected salary range for this position is between: $41,900.00 - $61,700.00 The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. We also offer a benefits package that includes: Competitive pay Benefits Offered: Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE Retirement plan: 401(k) and Roth Paid Time Off: 16 days front loaded. Prorated based on the start date month 11.5 paid holidays per year Employee assistance program Excellent career growth opportunity Fun, team-focused working environment Employee driven community outreach program Relocation packages available The application window is anticipated to close on: January 2, 2026 We're definitely not your average mortgage company. When you're ready to grow your career AND your impact, we're ready for you. We're also one of the nation's top lenders and are redefining corporate culture. We work hard, we have fun, we invest in our people and we make a difference. Sound like a plan? Good. Learn more at *****************
    $41.9k-61.7k yearly Auto-Apply 3d ago
  • HelpDesk Analyst

    Peak Systems 3.7company rating

    Help desk analyst job in Fletcher, NC

    Provide 100% of phone support for approximately 300 users Provide resolution to as many calls as possible on first request Log all calls in Helpdesk Ticketing systems Coordinate technical assistance with other technology department team members Document Helpdesk processes and protocols Research hard to solve technical issues Requirements Previous Helpdesk/ Service Desk experience in a corporate environment Excellent Customer Service Skills Resourceful problem solver Pleasant Phone Presence Comfortable with being on the phone at all times Desire to succeed Rockwell Dr, Fletcher, NC 28732, United States of America
    $28k-33k yearly est. 60d+ ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Help desk analyst job in Asheville, NC

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
    $57k-80k yearly est. 8d ago
  • IT Systems Technician

    RBC 4.9company rating

    Help desk analyst job in Weaverville, NC

    Job Title: IT Systems Technician Reports to: IT Manager Employment Type: Full-time Seniority Level: Associate Industry: Manufacturing | Mechanical Power Transmission Components | Engineering Services Job Function: Information Technology | Maintenance Job Summary: Position is responsible for supporting end users both onsite and remotely by deploying new equipment and software and performing preventative maintenance on existing equipment. The person should have in-depth technical knowledge of IT end user support. Key Responsibilities: • Ability to think strategically, manage time effectively, prioritize work according to severity. • Provide onsite/remote problem resolution for IT related hardware, software, and applications. • Resolve onsite/remote user-reported IT problems in a timely manner. • Install and maintain servers, desktops, and storage devices. • Provide ordering and coordination support for necessary onsite hardware and service requirements. • Provides training, troubleshooting, and support to network and communication system users. • Assist in configuration of desktops, laptops, and peripherals. • Coordinate IT related issues concerning infrastructure, applications, and business critical systems to appropriate resolution team. • Assist with automation projects from design and development through on-site installation and implementation. • Assist in the troubleshooting of PLC and robotic issues. • Develop data acquisition and visualization systems via SAP and Power Bi. • Installation and troubleshooting of AV equipment. Required Qualifications: • Computer Science degree is highly desired. • Those who meet all other requirements with demonstrated experience in the field will be considered. Physical Requirements: • Routinely lift and/or move up to 40 pounds. • Specific vision abilities required by this job include close vision and depth perception. • Routinely reach with hands and arms to handle or feel. • Frequently required to stand and walk. • Occasionally required to sit, stoop, kneel, or crouch. Why Join Us? • Work for a collaborative, experienced leadership team. • Be part of an industry leader with a strong brand reputation and an innovation-driven culture. RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $34k-51k yearly est. 35d ago
  • Help Desk Support Specialist

    Information International Associates 4.1company rating

    Help desk analyst job in Weaverville, NC

    The primary responsibility for this position is to provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, and problem-solving skills are needed to be successful in this position. Major Duties and Responsibilities: · Responsible for diagnosing and resolving Tier 1 and 2 issues. · Installation, Implementation and Administration of Microsoft System Center Suite (Configuration Manager, Operations Manager, DPM, etc.) · Some knowledge of advanced troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, File & Print Server, etc.) · Application and operating system maintenance and upgrades · System backups and restoration · System security and functional testing on both unclassified and classified systems. · Providing trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact. · Interfacing with various levels of management for briefing on configuration and design updates and changes. · Responding to alarms and providing level 2 maintenance support for the customer base. · Keeping customers informed by providing status updates. · Providing outage reports to appropriate levels of management. · Verify adherence to security guidelines, including working with auditors to ensure the systems are compliant. · Suggest and implement solutions based on customer requirements and project goals. · Assist other IT professionals as required. Qualifications Basic Required: · Associate's Degree and minimum of 1 year of experience in Service Desk environment. Equivalent combination of education and experience will be considered. · Experience with management of MS Windows Operating systems. Working knowledge of the latest Windows Operating Systems and standard Applications, configuration and deployments. · Experience and working knowledge of DNS and DHCP infrastructure and technology. · Experience and working knowledge of VMware administration. · Ability to work responsibly with or without supervision. · Working knowledge of ITIL processes. Qualifications Desired: · Ability to work on a team of other administrators and with other groups to troubleshoot issues and solve problems strongly preferred. · Experience with MS Exchange. · Experience with SCCM. · Experience with NetApp storage. · Experience with Cloud storage. · Experience with Alarm/Physical security systems. · Good oral communication and technical writing skills. · Good problem solving skills and the ability to visualize a problem or situation and think abstractly to solve it is required. · Ability to handle constantly changing tasks and priorities, to be able to multitask effectively during busy times and to exercise patience and professionalism during stressful situations is needed. Additional Information Clearance Requirements: Must be a U.S. Citizen and able to hold a Public Trust Security Clearance. You do not need a current/active clearance to apply. KeyLogic is proud to be an EEO/AA employer, M/F/D/V.
    $41k-68k yearly est. 18h ago
  • IT Helpdesk

    Western North Carolina Community Health Services

    Help desk analyst job in Asheville, NC

    IT HELPDESK TECHNICIAN The Full-Time IT Helpdesk Technician will be responsible for lending operational support to existing and new locations, to include working with various vendors to achieve all technology requirements. Work duties will encompass a variety of tiered Service Desk tasks when not engaged in active project deliverables. Day-to-day snapshot: actively participate in managing incidents/requests for support, contribute to knowledge base, perform routine operational/maintenance procedures, asset management/inventory, and other project and work duties as assigned. Primary, project-driven responsibilities include physical installation, configuration, and maintenance of wired/wireless network hardware, servers, terminal & computers w/peripherals, administrative computing systems, printers, A/V equipment, and more. This candidate must have a user-friendly attitude with a strong customer service and team-minded orientation. Candidates must be flexible as the position may require after hours work and/or travel in emergency situations, in addition to irregular travel for new property openings or necessary maintenance work. The range for this position is $22.00 to $24.00 an hour. RESPONSIBILITIES- Includes but not limited to the following: 1. Provides end-user support; troubleshoots and diagnoses problems both on-site and remotely. 2. Resolve issues for clients via phone, in person, or electronically. 3. Document, tracks, and monitor service requests received via helpdesk ticketing system to ensure timely resolution. 4. Train and assist employees in computer hardware and software use. 5. Coordinates other technical activities for supported users. 6. Assist with managing physical IT inventory and maintain accurate/detailed inventor. 7. Ensuring internal security best practices and compliance measures. 8. Resolves printing issues and network connectivity issues. 9. Provide operational maintenance support of infrastructure items that affect/involve IT, e.g., phone systems, cabling, internet connectivity, copier, printer, scanner, and fax systems. 10. Other duties may be assigned as needed. 11. Position may require after hours work and/or travel in emergency situations, in addition to irregular travel for new property openings or necessary maintenance work. 12. Current Software Environment: Intergy, Practice Analytics, Eaglesoft, Microsoft Office365, VMWare, XMedius, Bitdefender, AppRiver, StorageCraft, EPIC/Electronic Health Records-2023. 13. Current Hardware Environment: Stratus & Dell servers, Dell Workstations, Dell & HP terminals Surface tablets, Chromebooks, SonicWALL firewall, Aruba switches, Mitel phone system, Ubiquiti wireless, Konica Minolta MFP & HP printers. Knowledge and Skills desired: Excellent customer service skills, willingness to empathize with others and follow-through in providing the most efficient service possible. Proficient in the use of Microsoft Office programs to produce correspondence, documents, presentations, records, and spreadsheets. General knowledge of best practices and procedures in maintaining networks and computing/systems environments. Hands-on comfort with common power/hand tools that may be needed for installation work. Knowledge of medical operations. Familiarity with the role of Federally Qualified Health Centers (FQHCs) in the community. QUALIFICATIONS: Ideal candidate with have 2-3 years in Field Tech or related work Associate's Degree or higher preferred, and/or technical certifications in lieu of degree. Minimum of 2 years technical, hands-on installation, repair, and/or support work required. Greater “on-the-job” experience considered in lieu of degree or certifications. Bilingual English/Spanish or English/Russian is desired. WORK/LIFE BENEFITS Competitive health plans for employees and dependents including Medical, Dental, Vision, and Telehealth Eleven (11) Paid Holidays Two (2) Floating Holidays Accrued PTO (total of 156 hours 1st year) No weekends or holiday work required Employee Assistance Network FINANCIAL WELL-BEING BENEFITS 403b Retirement Savings with Match Employer Paid Short/Long Term Disability Insurance and Life Insurance HRSA and Public Non-Profit Student Loan Forgiveness CAREER GROWTH BENEFITS Monthly Staff Meetings and Training Relias Learning Management System Continued Medical Education (CME) & Continuing Education (CEU) Western North Carolina Community Health Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs, or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Hourly range $22 to $24.00
    $22-24 hourly 58d ago
  • IT Systems Technician

    Dodge Industrial, Inc.

    Help desk analyst job in Weaverville, NC

    Job Description Job Title: IT Systems Technician Reports to: IT Manager Employment Type: Full-time Seniority Level: Associate Industry: Manufacturing | Mechanical Power Transmission Components | Engineering Services Job Function: Information Technology | Maintenance Job Summary: Position is responsible for supporting end users both onsite and remotely by deploying new equipment and software and performing preventative maintenance on existing equipment. The person should have in-depth technical knowledge of IT end user support. Key Responsibilities: • Ability to think strategically, manage time effectively, prioritize work according to severity. • Provide onsite/remote problem resolution for IT related hardware, software, and applications. • Resolve onsite/remote user-reported IT problems in a timely manner. • Install and maintain servers, desktops, and storage devices. • Provide ordering and coordination support for necessary onsite hardware and service requirements. • Provides training, troubleshooting, and support to network and communication system users. • Assist in configuration of desktops, laptops, and peripherals. • Coordinate IT related issues concerning infrastructure, applications, and business critical systems to appropriate resolution team. • Assist with automation projects from design and development through on-site installation and implementation. • Assist in the troubleshooting of PLC and robotic issues. • Develop data acquisition and visualization systems via SAP and Power Bi. • Installation and troubleshooting of AV equipment. Required Qualifications: • Computer Science degree is highly desired. • Those who meet all other requirements with demonstrated experience in the field will be considered. Physical Requirements: • Routinely lift and/or move up to 40 pounds. • Specific vision abilities required by this job include close vision and depth perception. • Routinely reach with hands and arms to handle or feel. • Frequently required to stand and walk. • Occasionally required to sit, stoop, kneel, or crouch. Why Join Us? • Work for a collaborative, experienced leadership team. • Be part of an industry leader with a strong brand reputation and an innovation-driven culture. RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $36k-60k yearly est. 7d ago
  • Client Support Technician

    University of North Carolina at Asheville 4.2company rating

    Help desk analyst job in Asheville, NC

    Posting Number S0669 Classification Title Technology Support Technician Overall Position Competency Contributing Working Title Client Support Technician Position Number 001082 FLSA Non-Exempt NC Salary Grade Equivalency IT01 (For employment/re-employment priority purposes only) Recruitment Range $39,200$41,200 This position provides technical support, consultation, and training to the UNC Asheville campus community across a variety of technologies. Typical areas of support include client hardware, operating systems, applications, printers, and networking. Examples of technologies supported on the UNC Asheville campus include Windows PCs, Macs, Android and iOS tablets and mobile devices, and Google Apps. The person in this position will serve on various project teams and make recommendations for improving the university's IT infrastructure. Support is provided via the ITS Help Desk, phone, email, chat, both remotely and on-site. This position also plays a significant role in the annual Client Technology Refresh Program which annually replaces ~25% of the computers on campus. Division Academic Affairs Department Information Technology Services Full-Time / Part- Time Full-Time Months per Year 12 Months Time Limited Position No If time-limited, length of assignment Not Applicable Minimum Education/Experience/Skills * Graduation from high school and one year in the field of technology related to the position's role. * Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. * Journey level requires an additional six months experience * Advanced level requires an additional one year of experience. Preferred Education/Experience/Skills Graduation from a two-year technical college with a major in computer science or information technology and three years of progressive experience in the information technology field of work related to position's role; or graduation from a four-year college or university and three years of experience in the information technology field of work related to the position's role; or graduation from a four-year college or university with a major in computer science or information technology or related degree and two years of progressive experience in the information technology field of work related to the position's role; or an equivalent combination of training and experience is preferred. Work Schedule and Hours Typical hours are Monday-Friday from 8:00 a.m. to 5:00 p.m., occasional overtime as needed to meet the needs of the department. Competency Profile ************************************************************************************* Posting Detail Information Special Instructions Summary Applications must be submitted online no later than 11:59 p.m. (EST) on the closing date for each specific position. Please note that any documents submitted to Human Resources or the hiring departments become property of UNC Asheville and will not be returned. Official verification from each college/university you have attended are required upon employment, and will be requested directly from the college/university by Human Resources or from the National Student Clearinghouse. Any expense will be the responsibility of the employee. Educational degrees must be from an appropriately accredited institution. If no applicants apply who meet the required competency and training and experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment. If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice. Posting Date 11/20/2025 Closing Date 12/11/2025 Open Until Filled No
    $39.2k-41.2k yearly 24d ago
  • Desktop and System Support Technician, Intermediate

    Linamar

    Help desk analyst job in Fletcher, NC

    The Desktop and System Support Technician, Intermediate position will be responsible for IT customer service at designated facility; this includes maximizing performance, security, and up-time of each desktop, server and network. Powering Vehicles, Motion, Work, and Lives since 1966. Performance Expectations Complete assignments from the Service Desk efficiently and effectively within assigned priority to meet SLA. Troubleshoot and solve office desktop problems. Act as the “face of IT” at designated facility and route issues. Prepare regular and special reports and analyze within prescribed guidelines. Contact customers, suppliers, or organization employees outside the immediate work area to exchange information. Inform Corporate IT management of any issues concerning requests to perform tasks outside of this job description. Purchase software and hardware for designated facility according to standards and IT purchasing procedures. Ensure licensed software is used in facility and the information is maintained in the licensing database. Setup and install all network attached equipment at facility. Maintain software and hardware on desktops at facility including Office Automation software, Anti-Virus, PC management software as per Desktop Setup Checklist. Support unique systems such as local MRP/ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, and other software or hardware. Administer local phone system (including paging, voice mail, moves-adds-changes). Prepare, monitor and adjust work schedules and evaluate data on user support services provided. Ability to prepare, monitor and analyze data on user support services provided. Ability to evaluate information technology needs and users' software needs. Credentials Post-Secondary Education in Computer Science is preferred. Current MCP considered an asset. Minimum four years experience in data communications troubleshooting. ITIL and ITSM knowledge is preferred. Minimum two years experience using Windows Desktop OS, Microsoft Office, Dell Desktop and Notebook hardware and Networking basics. Working knowledge of data communications troubleshooting. Ability to read and understand equipment, policy and procedure manuals Desired Characteristics Possess excellent comprehension and interpersonal skills. Ability to work independently and coordinate efforts with co-workers. Ability to continuously learn and update technical knowledge. What Linamar Has To Offer Opportunities for career advancement. Community based outreach supporting both local and global initiatives and charities. Social committees and sports teams. Discounts for local vendors and events, including auto supplier discounts. About Us Linamar Corporation is a Canadian diversified global manufacturing company of highly engineered products across global industries & markets. From the entrepreneurial seeds planted by our dynamic founder, to the support provided along the way, all Linamar employees are poised for success in this fast-paced and rapidly growing environment. With access to the tools you need to succeed, you will make an impact along with other motivated and engaged people. Linamar is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Linamar will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.
    $36k-60k yearly est. Auto-Apply 20d ago
  • IT Support Specialist

    Appalachian Network Services Inc.

    Help desk analyst job in Fletcher, NC

    As an IT Support Specialist at Appalachian Network Services Inc, you will be a critical player within our IT department, providing high-level technical support and handling complex, escalated issues. This role is essential for ensuring efficient IT operations across the organization and includes significant responsibilities for onsite IT services and occasional cross-training with the Field Services department to support scheduling and operational demands. Key Responsibilities: Provide second-tier support for complex IT issues, both remotely and onsite, relating to technology such as workstations, servers, printers, networks, and phone systems. Act as the primary technician for onsite IT services, ensuring timely and effective resolution of issues. Support disaster recovery solutions and maintain network infrastructure, including WAN and LAN connectivity, routers, firewalls, and security. Implement and support remote access solutions, including VPN, Terminal Services, and Citrix. Monitor alerts and notifications from the remote monitoring and management system, responding accordingly through service tickets. Maintain and review system documentation in ConnectWise, ensuring accurate and effective documentation of support activities. Additional Duties and Responsibilities: Provide fast and effective responses to customer requests, improving customer service perception and satisfaction. Collaborate closely within the IT team to manage and escalate IT issues as required. Cross-train with the Field Services department to assist with large projects or scheduling needs, ensuring a cohesive and flexible operational capability. Consistently maintain service level agreements by swiftly responding to and resolving service tickets within prescribed timeframes. Accurately record all billable hours and services performed, both internally and for customers, using ConnectWise. Ensure daily productivity aligns with departmental goals by effectively managing and documenting work tasks to meet operational standards and client expectations. Licensing and Compliance Requirements: This role requires active participation in obtaining a NC Alarm System License Registrant. This licensure is essential for any team member involved in the installation, maintenance, or remote access to Camera Systems, Alarm Systems, or Access Control Systems. Management of the licensure process will be overseen by our NC Alarm System License Licensee to ensure all legal and regulatory requirements are met. Company Culture: At Appalachian Network Services Inc, we embody core values of Excellence, Security, Technological Agility, and Teamwork, which guide our commitment to innovation and safety in all our operations. We support professional growth and continuous learning, encouraging our team to enhance their skills and contribute effectively to our technological goals. We uphold a zero-tolerance policy for workplace negativity and toxicity, actively fostering a culture that rewards problem-solving, innovation, and teamwork. Our commitment to a positive work atmosphere ensures that every team member feels valued and supported. Every employee is encouraged to take initiative and contribute ideas to ongoing improvements. By promoting an environment where all voices are heard and respected, we ensure that team members feel part of our collective success and are supported in their efforts to excel. Knowledge, Skills, and Abilities Required: Advanced understanding of operating systems, business applications, printing systems, phone systems, and network infrastructure. Strong interpersonal and communication skills, including telephony skills, active listening, and customer-care abilities. Proficient in diagnostic and troubleshooting skills with the ability to multitask and adapt quickly to changing requirements. Self-motivated with the ability to work effectively in a fast-paced environment. Professional Certifications: Required: ETAI Computer Service Technician CST, Associate-level certifications from all of the major system manufacturers that we currently sell (e.g., Paxton, 2N, Sangoma, Bosch, Milestone, Kramer, BitTitan as well as Microsoft 365 Certified: Fundamentals) Preferred: CompTIA Security+, Network+, Server+ Experience: Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. At least 5 years of experience in IT support roles, demonstrating a track record of problemsolving and technical expertise. Schedule: Full-time, 8 Hour Shift, Monday to Friday Potential on-call responsibilities as needed As part of this process, the selected candidate will be subject to a criminal background check, FBI finger Printing, and drug testing to ensure compliance with regulatory standards.
    $34k-56k yearly est. 2d ago
  • IT Coordinator

    Universal Logistics 4.4company rating

    Help desk analyst job in Greer, SC

    Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team! Universal Logistics Holdings, Inc. is seeking experienced IT Coordinator candidates for our Greer, SC operation. Universal Logistics Holdings, Inc. (ULH), is a leading transportation and third-party logistics provider (3PL) that offers a broad scope of services throughout the entire supply chain. Universal's experienced management team, with its state-of-the-art technology, provides customized logistics solutions to its customers resulting in proven efficiencies and savings. The ideal candidate should possess the following: · Bachelor's degree or Associate's degree in Computer Science, Engineering, Information Systems, or related field (preferred) · Experience in systems engineering, data processing operations, communications, risk management, or other IT areas preferred · Experience with Microsoft Office (Word, Excel, PowerPoint, Visio) · Effective oral and written communication skills · Problem solving and analytical skills, as well as a strong attention to detail · Ability to multitask · Experience working with warehouse management systems or sequencing a plus Responsibilities will include but not be limited to: · Maintaining the facility network, servers, and PC's · Troubleshooting and diagnosing network, server, and PC issues · Assisting upper management with any technology related projects or research · Assisting the operations group, as needed · Work with the team to manage root cause analysis, solution design, code writing, testing, documentation, and implementation of projects · Execute assigned team activities with an emphasis on quality, customer service, timeliness, and budget · Consult with users, management, vendors, and technicians to assess computing needs and system requirements and provide technical support We offer a competitive base salary and benefits package including medical, dental, 401K, and paid time off in addition to offering upward mobility within the company. If you are energetic, self-motivated and looking to launch your career to new heights while becoming part of an expanding organization - don't waste a second - respond today! Check us out on the web at: ***************************
    $32k-47k yearly est. Auto-Apply 60d+ ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Asheville, NC?

The average help desk analyst in Asheville, NC earns between $24,000 and $50,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Asheville, NC

$35,000
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