Help desk analyst jobs in Boise, ID - 160 jobs

Job Summary/Basic Function: Provides a variety of high level program support functions; reviews and processes documents; determines and explains compliance with laws, rules, regulations and policies and takes appropriate action; maintains a manual or computerized records system; performs related work. Department Overview: Boise State University's Department of Public Safety is responsible for more than "people safety." In addition to university Security, our team includes the university's Emergency Management Department, Transportation (Shuttle buses and the Cycle Learning Center) and Parking, and Integrated Security Technology. Department of Public Safety employees are responsible for the safety of everyone on campus through a variety of programs. We believe in supporting our team members in all roles of their life. We offer flexible scheduling, competitive pay rates, meaningful and impactful work, and healthy teams. Public Safety will encourage you to take time doing what is most important to you, whether that is spending time with family, traveling, or increasing your education. We want the best employees. If you are a high performer who's gotten lost at other organizations who just don't seem to get it, come meet us. We are different and always seeking ways to improve. Apply and let us prove it! Level Scope: Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision. Essential Functions: General Duties ● Extensive research, analysis, problem solving, and greater use of judgment in determining an appropriate course of action. Considerable latitude in interpreting and applying laws and regulations and determining if programmatic requirements have been met. Generally have expertise in a single program area. Typically performing minimal clerical support, the focus of the positions is on record keeping. ● Gather information, make decisions, resolve problems, and respond to inquiries. Utilize independent judgment and discretion as to the methods, policies, and procedures used to complete assignments. Conduct involved searches which may require accessing and selecting multiple information sources or contacting clients, vendors, or outside sources to obtain information. Perform specialized support, with extensive in-depth knowledge of the program. ● Generally review, evaluate, approve, and process records and/or documents; determine acceptability; explain requirements, processes, and procedures to customers; manipulate and update manual and/or computerized records systems; and develop reports. ● May supervise other support staff or have leadwork responsibilities. Public Safety Standard Employee Responsibilities ● Ensures customer service for the entire Department and campus community. ● Engages in Departmental problem-solving for organizational issues; makes recommendations for departmental efficiencies and advancement. ● Plans and coordinates a variety of special administrative projects and assignments. ● Renews job knowledge by reading professional journals, participating in educational opportunities, and belonging to professional organizations. ● Represents the Department and the Division in select working groups, committees, and partnerships, both internal and external to the University. ● Engages the entire campus community through workshops and training programs, designed to enhance the student experience and the safety and security of all community members Parking and Traffic Operations ● Verify parking permits, ownership, and registration of vehicles, operate two-way portable radio, and check tow and lost/stolen permit lists. ● Close or open facilities, including but not limited to: locking the doors, ensuring that all safes are locked/unlocked, monitors are off/on, and lighting is off/on before making sure doors are open or shut and locked. May perform other duties as needed. Knowledge, Skills, Abilities: ● Knowledge of: supervisory practices; financial record keeping; bookkeeping practices; payroll methods. ● Experience: using spreadsheet software; storing, retrieving, and compiling information in a report format using database software; reviewing high school or college transcripts; using word processing software to create and modify documents; transcribing tapes into written format, OR, willing to learn this skill; working with sensitive or restricted data; using MS Excel and MS Access software; monitoring or tracking grants or contracts. ● Working knowledge of the AIMS parking platform. Minimum Qualifications: Experience: monitoring a records system to identify and correct errors; researching a variety of sources to resolve problems; interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments; entering and retrieving data using a computerized records system. Preferred Qualifications: ● Minimum of a high school diploma or equivalent required. ● At least one year of experience using a point of sale system and handling and balancing financial transactions. ● At least one year of experience working in the capacity of a collections agent to collect past due or unpaid debt. ● At least one year of experience monitoring a records system to identify and correct errors. ● At least one year of experience working in a college or university setting. Salary and Benefits: Salary of $18.30/hr. Boise State University provides a best-in-class benefits package, including (but not limited to): 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days) Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees) 11.96% University contribution to your PERSI retirement fund (Classified employees) Excellent medical, dental and other health-related insurance coverages Tuition fee waiver benefits for employees, spouses and their dependents See our full benefits page for more information! Required Application Materials: To be considered for the position, please submit the following material: ● Resume with employment history (including dates of employment) ● Cover Letter indicating your interest and qualifications for the position ● 3 Professional References About Us: Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We're a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond. Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We're building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed. Learn more about Boise State and living in Idaho's Treasure Valley at ********************************* Advertised: January 13, 2026 Mountain Standard Time Applications close: January 28, 2026 11:55 PM Mountain Standard Time