Help desk analyst jobs in California - 3,297 jobs

This is how we work You meet with your team in a daily meeting. You talk about important tasks and make sure everyone's on track. You advise our partners and customers on implementing HR for Dynamics, make sure it's close to the standard, and review concepts and project plans. You're responsible for planning the team's assignments. You analyze and assess technical issues and develop suggestions to fix them. You check the work of implementation partners, give feedback on configurations, data migration and interfaces, and make sure customer requirements are met. You analyze reported issues, forward bugs and feature requests to developers and product management, and handle customer inquiries about technical problems. You train our implementation partners, create technical guides and training materials, and document solutions and best practices. You personally deliver some key consulting services. At the end of the month, you check the services and make sure billing to customers and partners is honest. We're growing fast. In direct coordination with the CEO, you regularly hire new team members and improve the processes in your department. #J-18808-Ljbffr

APPLICATION SUPPORT SPECIALIST RESUME EXAMPLE Updated: July 26, 2024 - The Application Support Specialist ensures smooth software and hardware operations, maintaining daily data availability and coordinating with the development team for testing and fixes. Responsibilities include identifying and resolving issues, monitoring support requests through various channels, and documenting solutions for recurring problems. Additionally, contributes to training materials and sessions for end users to improve system proficiency. Tips for Application Support Specialist Skills and Responsibilities on a Resume Job Summary Develop an extensive working knowledge of the product suite. Provide end-user application support via phone, email and in person. Coordinate and validate new implementations and upgrades Coordinate and prioritize support requests. Facilitate problem-solving between end-users and development staff. Participate with development staff in testing new releases of the product. Develop working relationships with sales staff to utilize product knowledge and leverage customer relationships for sales support. Analyze and troubleshoot problems effectively while minimizing response time. Ensure customer satisfaction through end-to-end support solutions. Identify escalation situations and follow appropriate escalation procedures. Keep end-users up to date throughout the resolution process. Skills on Resume Product Knowledge (Hard Skills) Customer Support (Soft Skills) Project Coordination (Soft Skills) Priority Management (Soft Skills) Problem Analysis (Hard Skills) Customer Satisfaction (Soft Skills) Job Summary Work with a pristine, robust and renowned product in the cyber security space. Work along with a collaborative and efficient team who work well together at developing an efficient solution. Hands‑on with the product- the leaders are still solving issues, interacting with clients on technical issues, and not disconnected from reality. Maintaining a culture of excellence where respects each other and the gift of serving clients Take ownership of support issues until final resolution. Set up and manage business laptops and software. Assist with the Technical Operations team with server support. Resolve submitted escalated tickets and work requests for internal applications Set up and configure accounts for users Review, test and deploy software patches, test and certify vendor patches End-users on general technical problems, coordination of core system‑related upgrade activities Release notes review, employee communication, and testing activities Skills on Resume Cybersecurity Expertise (Hard Skills) Technical Troubleshooting (Hard Skills) Customer Service Excellence (Soft Skills) IT Administration (Hard Skills) Server Support and Operations (Hard Skills) Software Deployment and Testing (Hard Skills) 4. Application Support Specialist, Zoom Video Communications, San Jose, CA Job Summary Provide excellent customer service and interface with clients regularly. Work as part of a team to solve/escalate issues as they arise. Log and triage system issues using the company's IT service/help desk software. Analyze system issues in IT applications and determine appropriate actions. Document, track and verify implementation of IT application changes. Provide support to the QA team for testing and sign‑off of changes. Provide training support to end users on IT applications. Assist with development of training assets and documentation. Conduct daily activities in line with the company's quality standards and procedures. Interact with other team members and management teams, both local and remote. Attend client meetings and provide input, meet defined metrics/benchmarks. Be prepared to work, on occasion, outside of normal working hours. Skills on Resume Customer Service Excellence (Soft Skills) IT Service/Help Desk Management (Hard Skills) Problem Analysis and Resolution (Hard Skills) Documentation and Change Management (Hard Skills) Quality Assurance Support (Hard Skills) Training and Development (Hard Skills) Adaptability and Flexibility (Soft Skills) Job Summary Work with other IT teams to implement, support and maintain the infrastructure behind Risk Technology applications Participate in the vendor relationship management of the Archer eGRC system vendor Participate in administrating system configuration to ensure integrity of system environments Support system end users with communication and issue investigation/resolution Develop and maintain work relationships with system stakeholders and end users Estimate requested system work efforts, maintain system documentation Develop, maintain and execute test scripts to ensure system performance Participate in projects to understand new requirements Create designs, implement configuration consistent with overall architecture and direction of the system Test to ensure system functionality works as expected Liaise with other systems and outside vendors to develop and maintain system interfaces Skills on Resume Infrastructure Management (Hard Skills) System Administration (Hard Skills) User Support and Communication (Soft Skills) Stakeholder Engagement (Soft Skills) Project Estimation and Documentation (Hard Skills) Testing and Quality Assurance (Hard Skills) System Design and Implementation (Hard Skills) Job Summary Support customers on complex technical issues including problems related to various AFFIRM products and services. Respond to requests and inquiries from clients within the pre-determined timeframe of service level agreement. Assess and take ownership of problem inquiries from clients. Investigate and resolve problems related to all AFFIRM products and services. Identify solutions to work around open issues/problems that are under investigation or pending resolution. Document, and track, case histories, issues, and actionable steps taken. Perform company software research, testing, and recommendations. Performs quality assurance (QA) testing and user acceptance testing (UAT) for application bugs. Performs build/deployment QA verifications and regression testing on new software packages. Improve documentation of support policies and procedures. Contribute to the development of “win-win” solutions to project issues Skills on Resume Technical Troubleshooting (Hard Skills) Customer Support (Soft Skills) Problem‑Solving (Hard Skills) Documentation and Tracking (Hard Skills) Software Testing (Hard Skills) Quality Assurance (QA) (Hard Skills) Regression Testing (Hard Skills) Process Improvement (Soft Skills) 7. App Support Specialist, Dropbox Inc., San Francisco, CA Job Summary Provide end-to-end user support and training Perform Quality Assurance procedures on system data (validating, searching and cross-referencing information) Perform onboarding procedures for clients and end-users, validate and grant proper access Create and deploy feedback mechanisms for end-users. Analyze results, make recommendations for support process improvement, and implement changes. Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems. Provide support for the testing of new and existing software applications Field incoming requests from end-users to resolve application, software and process issues. Record, track, and document the problem-solving process Successful and unsuccessful decisions made, and actions taken, through to final resolution. Communicate application problems and follow escalation process (management, development teams, end-users, and unit leaders) Skills on Resume Technical Support Skills (Hard Skills) Training and Onboarding (Soft Skills) Quality Assurance Procedures (Hard Skills) Feedback Mechanisms and Analysis (Soft Skills) Problem-solving and Trend Analysis (Hard Skills) Software Testing Support (Hard Skills) Documentation and Record-keeping (Hard Skills) Communication and Escalation (Soft Skills) Job Summary Help the team research and develop new solutions and approaches Providing services, introducing process automation where possible, redesigning workflows Maximize efficiency, participating in and coordinating on projects. Interrogate system tables via SQL and Ingres QBF to find the problem Resolve claim/account integrities and any other errors reported. Worked with SQL's, LINUX shell scripts and managed file transfer programs to maintain and develop systems. Maintain and develop interfaces between various software solutions, helping Create new interfaces and extract data to make the whole council more effective. Acting as a deputy for the support team manager, and as a point of escalation for support team staff on technical issues. Be responsible for the maintenance and development of self-service and eclaim systems, including upgrades. Perform testing on and be responsible for the installation of new releases, software patches and post release actions Run ad‑hoc jobs and reports and use management reporting tools to provide management information. Building automated queues on the batch scheduler, loading and maintaining schedules in line Skills on Resume SQL and Database Management (Hard Skills) Process Automation (Hard Skills) Workflow Redesign (Hard Skills) System Maintenance and Development (Hard Skills) Interface Development (Hard Skills) Project Coordination (Soft Skills) Technical Support (Soft Skills) Data Analysis and Reporting (Hard Skills) 9. APP Support Specialist, Autodesk Inc., San Rafael, CA Job Summary Provide support to the contact area in regards to system issues or application problems. Support customer and team member needs in a timely manner Brainstorm and collaborate on efficient solutions for the Customer Contact Center Test fixes and performs post-resolution follow-ups to ensure problems have been adequately resolved. Assist in maintaining and enhancing performance of existing software and applications Identify and learn appropriate software applications used and supported by the organization. Coordinate with department heads to assess departmental application training needs and objectives. Participate in the design, development, and delivery of software applications training programs and classes. Communicate software updates and frequently asked questions, update knowledge bases to assist in problem resolution. Maintain connectivity to SDC and ability to perform required tasks offsite. Skills on Resume Technical Support (Hard Skills) Customer Service (Soft Skills) Problem-solving and Collaboration (Soft Skills) Software Development and Enhancement (Hard Skills) Software Application Knowledge (Hard Skills) Communication Skills (Soft Skills) Training and Development (Soft Skills) Adaptability and Flexibility (Soft Skills) Job Summary Provide the front-line technical support for both in-house developed and vendor-provided application systems. Work closely with internal users and external vendors Solve system problems and fulfill system enhancement/ bug fixes in a timely manner. Perform the system environment maintenance and assist in the system upgrade and routine test Build up and improve the maintenance automation, monitoring and alert system Identify potential risks and facilitate incident prevention Maintain the knowledge base and operation/experience document management Improve the operational procedures and risk prevention Ensure support activity is in compliance with company policies and regulations Support of the Fiserv cores system applications, document processes and create work instructions Planning maintenance and upgrade activities, maintaining support interfaces between applications Skills on Resume Technical Support Skills (Hard Skills) Communication Skills (Soft Skills) Problem‑Solving Skills (Hard Skills) System Maintenance and Upgrades (Hard Skills) Automation and Monitoring (Hard Skills) Documentation Management (Hard Skills) Compliance and Governance (Hard Skills) Job Summary Works independently to assess, prioritize, troubleshoot and resolve report issues working with the IT Team Meets with employees to provide one‑on‑one technical assistance or training using MS‑TEAMS Functions as subject matter expert on use of software applications to support business processes Analyzes and decomposes reported issues into user stories for the software engineering team Manages and develops all user satisfaction metrics to evaluate services rendered to system users Evaluate and recommend changes to support procedures as part of an ongoing assessment of daily operations Recommends hardware/software enhancements to increase productivity of internal users Maintains passwords, data integrity and systems security for the application environment Provides technical support and guidance through support, training and publication of documentation Builds and maintains knowledge base to support end user independent issue resolution Develops and maintains documents for internal users to improve productivity Participates in the testing and evaluation of new packages/applications, implements prototypes Consult with customers on selection of software applications Manages production assets (hardware, software, etc.) using asset management tools Skills on Resume Troubleshooting (Hard Skills) Training & Support (Soft Skills) Story Creation (Hard Skills) Metrics Management (Soft Skills) Procedure Improvement (Soft Skills) Recommendations (Hard Skills) Security Management (Hard Skills) Job Summary Perform impact analysis on all Incidents and prioritize based on business impacts. Engage with relevant teams and escalate, change Approval Board sign off requirements. Support the execution of all necessary activities to successfully implement software changes following SDLC process and meeting Perform User Acceptance Testing of application changes delivered by the Agile Scrum Team on bi‑weekly basis Provide assistance to customers and members of Customer Support team Troubleshoot and resolve issues in a timely manner Support CS team to deal with Apple and Google App Store Review Process Comply with the processes in place and ensure the agreed service levels are met with the expected level of quality. Compose and constantly update internal documentation Share knowledge, broaden the awareness and common understanding in the company of how customers interact with products in close collaboration with the Product, Tech and CS team, proactively suggest product improvements Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence. Skills on Resume Incident Impact Analysis (Hard Skills) Change Management (Hard Skills) User Acceptance Testing (Hard Skills) Customer Support (Hard Skills) Process Compliance (Hard Skills) Documentation (Hard Skills) Knowledge Sharing (Soft Skills) Job Summary Monitor an Internal IT Support Database Assist with queries from internal users regarding internal systems and Cloud-based applications such as CaseWare including Caseview, Microsoft including Sharepoint, Quickbooks Xero, ServiceNow and others Review and diagnose requests and work with the team to resolve issues related to bugs and user training Document issues and solutions, and work alongside Development team and vendors to implement improvements Manage a support queue and resolve user requests using effective prioritization Identify product functionality and user training issues Escalate problems in a timely manner by documenting actions taken Identifying issues that require escalation to the development team and vendors for fixes or questions that need to be referred to internal subject matter experts for clarification Build trust with internal users by regularly demonstrating a high level of expertise and professionalism Understand functionality from a user perspective of products used in the various service lines for preparation of files and client deliverables Communicate bugs, user experience challenges and potential areas for process improvement to the development team Skills on Resume Database Monitoring (Hard Skills) Technical Support for Internal Systems (Hard Skills) Issue Diagnosis and Resolution (Hard Skills) Documentation and Collaboration (Hard Skills) Product Functionality and User Training (Hard Skills) Communication and Professionalism (Soft Skills) 14. Application Support Specialist, Verisign Inc., Reston, VA Job Summary Learn and understand appropriate software and hardware supported by the company Ensure daily application data availability to users Work with development team in documenting, coordinating and executing of operational readiness testing Identify root cause and determine remedies for chronic reported issues Perform troubleshooting and participate in problem‑solving efforts for end user issues and back end application maintenance Monitor and follow up on all requests from submission to resolution. Respond to support requests via ticketing, phone and/or email, identify, resolve and/or elevate issues. Ensure content and functionality within applications are a true representation of the specifications provided by various groups within the Firm Ensure bugs and other fixes have been addressed by development team Document resolutions to reoccurring issues or workarounds in the knowledge base Assist in the creation of training documentation or delivery of training to end users Skills on Resume Technical Proficiency (Hard Skills) Data Management (Hard Skills) Testing and Documentation (Hard Skills) Problem‑Solving Skills (Soft Skills) Technical Support (Soft Skills) Monitoring and Follow‑up (Soft Skills) Quality Assurance (Hard Skills) Knowledge Management (Hard Skills) 15. Application Support Specialist, ServiceNow Inc., Santa Clara, CA Job Summary Provide support and consultation to business users and other stakeholders inside and outside IT Services, through tickets and automated alerts Prioritise requests in accordance with agreed criteria and the needs of the organization Ensure that resolution of incidents and completion of requests for the solutions under ownership are within SLA and driving excellent customer satisfaction Proactively identify improvement initiatives that can benefit team and customer, in particular in terms of system documentation and automation Liaise with staff responsible for the design and development of system enhancements in order to overcome known problems or further fulfil user requirements Follow standards and processes in change management. Update system documentation, provide end users with training. Support User Acceptance Testing and make sure that test cases and test protocols are delivered. Understand user requirements and expectations, ensure SOX compliance. Identify and collaborate around best practices for system maintenance and support. Skills on Resume Technical Aptitude (Hard Skills) Customer Service and Communication (Soft Skills) Prioritization and Time Management (Soft Skills) Analytical and Problem‑Solving Skills (Hard Skills) Documentation and Training (Hard Skills) Change Management and Compliance (Hard Skills) Collaboration and Teamwork (Soft Skills) Proactive and Innovative Thinking (Soft Skills) 16. Application Support Specialist, Workday Inc., Pleasanton, CA Job Summary Diagnosing and resolving complex application issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate. Communicating with users by delivering best practice communications, guidance, and other appropriate support until tickets are resolved. Working autonomously to recreate problems and identify necessary fixes using a variety of software tools and resources. Confering with other IT colleagues to assist with solving issues depending on the problem encountered. Identify system bugs and refer the most complex cases to Tier‑Three support. Identify and fix software problems, primarily from internal systems users regarding issues on system usability including to functionality, sign‑on, security access, reporting, and systems upgrades. Develop communications that inform clients and internal users of new software application roll‑outs and implementations, outages and downtime, new system functionality upgrades, software training opportunities, new system documentation resources, and other events that may impact a client's ability to use the existing or new system. Ensure all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management). Identify new system upgrade features or new system implementations to be communicated to clients. Skills on Resume Technical Troubleshooting (Hard Skills) Customer Support and Communication (Soft Skills) Autonomous Problem‑Solving (Hard Skills) Collaboration and Teamwork (Soft Skills) Bug Identification and Referral (Hard Skills) System Maintenance and Upgrades (Hard Skills) Effective Communication Development (Soft Skills) Adherence to Processes (Soft Skills) Job Summary Collaborates with Director, CNST Technology Operations on initiatives, timelines, strategy Lead operations team member accountable for systems and technology Main contact for all outside technology vendors including custom development, IT support, email and other products and services utilized by CNST corporate and the national franchise network Subject matter expert on CNST's custom SAAS product “CNeT” Manages field support and testing as well as design strategy and project management Contributes to the overall support team and brand through collaboration with CNTD to fully understand and develop technical and business requirements of cross functional projects Oversees and monitors CNeT help desk Manages timelines, ticket escalation and support of various systems including ticketing system and project management software Embraces customer experience and ensures technology supports Leads user acceptance testing for CNeT and mobile releases Skills on Resume Project Management (Hard Skills) Technical Expertise (Hard Skills) Support and Help Desk Management (Hard Skills) User Acceptance Testing (UAT) (Hard Skills) Customer Experience Focus (Soft Skills) 18. Application Support Specialist, Advanced Micro Devices, Santa Clara, CA Job Summary Provide the initial setup and configuration of VC's tools. Solicit, collect, and document requirements for new features and functionality. Maintain focus on prioritization of requests, ensuring timely, well‑written communication with all stakeholders. Level 1 support for user reported issues (access, permissions, how to use a given feature, etc) includes logging tickets when bugs are discovered. Responsible for client education and training, both scheduled and on an ad‑hoc basis. Coordinate work between the various internal tools teams. Participates in strategy and accountability for communication and task management with outside development team on new product development in both web and mobile platforms Contact vendors to obtain direction on issue management and to resolve problems Aids in managing the O365 email system including user setup, removal and ongoing support Support of computers, emails, networking at the corporate office for CNST home team employees Skills on Resume Technical Setup (Hard Skills) Requirements Documentation (Hard Skills) User Support (Hard Skills) Client Training (Soft Skills) Coordination (Soft Skills) External Communication (Soft Skills) 19. Application Support Specialist, Square Inc., San Francisco, CA Job Summary Management of incidents and problems (lvl1‑2 support, lvl3) Solving issues and communicating/coordinating with stakeholders (Business, other Technology units, 3rd party suppliers). Operate and maintenance of a wide variety of platforms on Microsoft stack (Internally or externally hosted), like Windows Server, SQL Server, IIS Assist with the capacity planning and architecture of the infrastructure hosting said platforms Automation of maintenance task with Powershell, SQL scripts or C#.NET. Investigate of issues via pre‑acquired knowledge or through database (SQL Server) and code (C#.NET, C#.NET Core, VB.NET, VBA) analysis, based on the understanding of business processes Participate in the planning, architecture, development and deployment of a multitude of business support applications and client facing services as part of the support team Ensuring the future scalability of the developments from an operational perspective Assist during internal and external audits by ensuring that the audited processes are implemented correctly and providing proofs and reports for the audit Skills on Resume Incident/Problem Management (Hard Skills) Stakeholder Communication (Soft Skills) Microsoft Stack Management (Hard Skills) Capacity Planning (Hard Skills) Automation (Hard Skills) Audit Assistance (Hard Skills) 20. Application Support Specialist, Expedia Group, Seattle, WA Job Summary Contact for customers when questions, issues, and opportunities arise Provide basic technical and functional support to resolve straightforward inquiries using knowledge base and other internal resources Collaborate with Services and Product teams to resolve more complex issues Manage and curate the support portal. Apply critical thinking skills and experience in the configuration of software solutions to meet business requirements Plan and execute configuration tasks to support product implementations Collaborate with product development and project management teams Acts as the first point of contact for user support for BI tools and ERP Software such as Deltek Ensures applications delivered via the network operate effectively Installs PC workstation software, patches/fixes, and upgrades Identifies problems and then helps users troubleshoot this problem Complete business analysis tasks and work with system engineers to solve application issues Skills on Resume Customer Communication Skills (Soft Skills) Technical Support (Hard Skills) Problem Solving and Critical Thinking (Soft Skills) Support Portal Management (Hard Skills) Software Configuration (Hard Skills) Project Planning and Execution (Soft Skills) #J-18808-Ljbffr

A leading financial institution seeks a Market Executive in San Francisco to manage relationships within the Software Technology sector and lead banking teams. The candidate will focus on innovative startups and require 15+ years of experience in account management within a Commercial Bank. This role also demands strong communication and problem-solving skills. A competitive salary and benefits are offered for this full-time position, with an emphasis on industry trends and client acquisition. #J-18808-Ljbffr

A leading healthcare organization in San Francisco seeks an Analyst I to support and improve their technical infrastructure. This part-time role involves troubleshooting hardware and software issues, managing user accounts for new hires, and ensuring systems reliability. Candidates should hold a Bachelor's degree in Computer Science with proven experience in technical support, particularly in a non-profit environment. This position offers an hourly compensation range of $33 to $38.50. #J-18808-Ljbffr

A prominent technology company is seeking a Sales Executive to drive business development in the SLED market. You will identify new sales opportunities, build relationships with key stakeholders, and execute strategic sales plans. The ideal candidate has a Bachelor's degree and 3+ years of relevant sales experience in the federal government sector. This position offers a competitive base salary, uncapped commission potential, and a comprehensive benefits package within a supportive team environment. #J-18808-Ljbffr

About Assembled Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. Assembled has a unique approach to AI: we create powerful AI agents for every channel that work seamlessly in concert with humans to deliver exceptional customer support experiences. In this role, you'll lead a team that is both strategic and technical, working closely with the world's best brands to bring this promise to life: launching and scaling cutting-edge AI + Human experiences that delight customers. The Team Our growing team of AI Deployment Strategists is based in both SF and NY. This group leads our customers through their AI journey to value. The work is a blend of strategic AI consulting, sales, customer success, and technical. They work closely with our AI Products team, representing customer needs and opportunities. The Role As the Head of AI Deployments, you will scale and lead this world-class team to drive meaningful customer value with AI. You'll hire, coach, and develop AI Deployment Strategists. You will manage capacity and assignments, but your strategic perspective and instincts around how to win will be your most critical asset in this role. You will be critical in pre-sales, helping prospects understand our approach and build confidence in their path to success. You will ensure projects get to value quickly, helping the team spot strategic opportunities, bringing in and aligning key stakeholders, and knowing when to adjust plans. Our AI products win against leading competitors both through product excellence and exceptional partnership and understanding of support. With each deployment, you and your team will be writing and honing the AI playbook for support teams who know that AI isn't set-it-and-forget-it and who care about having their hands in the experience and systems. The work is more as a guide teaching people where and how to fish, not forward-deployed engineers who will leave customers high and dry when needs evolve after they're gone. This is an excellent opportunity to shape how we scale AI products, working directly with our founders and executives to influence our company's trajectory and transform support jobs across the industry. Responsibilities Strategic sales and success: ensure each AI deployment has a path to success that will work for the customer and meet their business needs. Team leadership and development: build, hire, and coach a team of AI Deployment Strategists on both coasts. Develop team members through regular feedback and support, create career development paths, and foster a culture of innovation and continuous learning. Manage capacity planning and resource allocation to ensure the team can scale with customer demand. Prevent and solve issues: serve as the point of contact for complex customer situations, handling escalations that require senior leadership engagement. Navigate challenging conversations with C-suite stakeholders and turn difficult situations into opportunities to strengthen relationships and demonstrate value. Develop and scale the playbook: drive the creation and evolution of deployment best practices as AI products mature. Define what world‑class looks like for support teams coordinating human and AI agents - focusing on resolutions and experiences over simple containment metrics. Document and scale what works for the team and for when and how to pull in others, creating repeatable processes that maintain quality as we grow. Cross‑functional partnership: collaborate closely with Sales, Product, Engineering, and Customer Success to align on customer outcomes, product roadmap priorities, and go‑to‑market strategy. Channel team insights and customer feedback to shape product direction and enhance our AI offerings. Operational excellence: design and implement team processes that balance quality with velocity. Define when different skill sets are needed across the customer lifecycle (pre‑sales, implementation, optimization, expansion) and orchestrate resources accordingly. Build systems that allow the team to scale efficiently without sacrificing the strategic, consultative approach that differentiates Assembled. Own team performance against key metrics including pilot/POC win rates, time‑to‑value, customer satisfaction, AI deployment quality scores, and expansion NRR. Use data to drive continuous improvement and demonstrate the business impact of world‑class deployment strategy. Qualifications This role requires a unique balance: you'll need strategic customer leadership and business savvy combined with enough technical depth to guide your team as they help customers adopt rapidly developing AI products to meet their goals. 8+ years in customer success, professional services, and/or strategic consulting with at least 2+ years managing high‑performing teams. Enterprise SaaS experience: you've seen what good looks like in fast‑growing enterprise SaaS companies. Talent magnet: proven ability to hire, develop, and retain top talent. Experience coaching team members through complex customer situations and technical challenges. You build psychologically safe teams where people push boundaries and innovate without fear of failure. Strategic operator: balance strategic vision suitable for the C‑Suite with operational execution working alongside teams doing the heavy lifting. You can zoom out to define team direction and playbooks, then zoom in to diagnose why a specific deployment isn't working. You use data and customer insights to continuously improve team performance. AI‑savvy: you have technical literacy and both curiosity and personal experience using AI that will help you quickly understand evolving strengths and limits to guide team members. While you don't need to code, you've likely vibe coded something and spent a lot of time working with AI already. Builder mentality: You thrive in ambiguity and rapidly changing environments. You're comfortable building processes and playbooks from scratch, then evolving them as the product and market mature. You bring an entrepreneurial spirit with a bias toward action and experimentation. You're definitely not afraid to roll up your sleeves and help. Collaborative leader: You work seamlessly across functions to align on shared goals. You have always built strong relationships with Product, Engineering, Sales, and CS leaders and created feedback loops that make the entire company smarter about customer needs. Excited to work in person in our office in SF or NY office most days. Our U.S. benefits Generous medical, dental, and vision benefits Paid company holidays, sick time, and unlimited time off Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting Paid parental leave Hybrid work model with catered lunches everyday (M‑F), snacks, and beverages in our SF & NY offices 401(k) plan enrollment We know great candidates don't always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! Assembled participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. #J-18808-Ljbffr

TITLE: Desktop Support Technician ANTICIPATED DURATION: 6-month contract to hire Responsibilities: Provide on-site desktop support for end users across Windows laptops and desktop PCs Troubleshoot hardware, software, and application usage issues; resolve incidents and fulfill service requests Perform new hire onboarding setups (device provisioning, account/access coordination, baseline application configuration) Execute termination and offboarding activities (device returns, access removal coordination, asset updates) Support security badge access systems (access requests, updates, deactivations, basic troubleshooting) Configure and support multi-factor authentication (2FA/MFA) for authorized users Assist with remote access requests and connectivity troubleshooting (VPN/remote tools, access validation) Provide “remote hands” support in the server room for system and network administrators (e.g., patching, cabling, power cycles, basic rack/labeling tasks) Work within a ticketing system to document work performed, update status, and meet SLAs Contribute to and maintain technical documentation and knowledge base articles Requirements: 2+ years of desktop support or service desk experience in a business environment (onsite preferred) Strong Windows 10/11 troubleshooting skills (hardware, drivers, profiles, printers, core applications) Experience with endpoint provisioning and user lifecycle support (onboarding/offboarding) Familiarity with MFA/2FA enrollment and remote access support Comfortable working with ticketing systems and documentation/knowledgebase practices Professional communication skills and a customer-service mindset Ability to work independently on-site and coordinate effectively with remote teams Preferred Experience: Experience with Microsoft 365 apps and basic identity/access concepts (e.g., password resets, group membership, access requests) Exposure to phone system administration and/or physical access/badge systems Basic understanding of networking fundamentals (DHCP, DNS, Wi-Fi troubleshooting) Prior experience supporting in a server room or data closet environment The hourly pay rate range for this position is $25.00 to $30.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For immediate consideration, please forward your resume to **********************. If you require assistance or an accommodation in the application or employment process, please contact us at **********************. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at *******************

MANTECH seeks a motivated, career and customer-oriented Information Technology Assurance Specialist III to join our team in El Segundo, CA. The Information Technology Assurance Specialist's primary function is working with Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. The position will provide "day-to-day" support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Establish complex operational software configuration controls and system interfaces for computer system(s) assigned. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Analyze and troubleshoot system anomalies to ensure optimum equipment performance. Prepare system for operational use and support operational tests. Review, prepare, and update AIS accreditation packages, notify customer when changes occur that might affect AIS accreditation/certification, perform AIS self-inspections, identify AIS vulnerabilities and implement countermeasures, and ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices. Provide security coordination and review of all system test plans, guest networks Client Support, Help Desk & troubleshooting, and Personal-Issue Laptop Support. Perform VTC System Administration, Scheduling, & Configuration, Account Creations, changes, & deletions, Hardware/Software System Configuration, upgrades and modifications, Media Control & Accountability, and COMSEC account/equipment management. Minimum Qualifications: Bachelor's degree in a related field or 4 additional years of equivalent experience will be considered in lieu of degree. 8+ years total related experience 6+ years of relevant SCI experience. Must have CompTIA Sec + certificate as outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 and Information Assurance Manager Level 1 within 6 months of the date of hire. Must complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF) Information Security Continuous Monitoring (ISCM) (if supported organization requires development of AIS accreditation packages). Willingness to travel with the scope of the Program's Area of Responsibility (AOR) (note- could be extensive and will include both air and ground transportation). Preferred Qualifications: 3+ years of SAP related experience highly desired. Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration. Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems. Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired. Clearance Requirements: Current Top- Secret Clearance with SCI Eligibility Eligibility for access to Special Access Program Information Willingness to submit to a Counterintelligence polygraph Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

You drive the strategy, Spark does the stakeholder updates. The AI for PMs. We are looking for an IT Operations Specialist who is proactive, resourceful, and excited to support a fast-growing global company. You'll be the primary IT point of contact for our San Francisco office, ensuring our team has a seamless technology experience - whether that's setting up laptops, maintaining AV systems, supporting SaaS access, or coordinating with vendors and logistics partners. This role is hands‑on and varied: you'll support day‑to‑day IT requests, maintain our office technology environment, and work closely with a distributed IT team across North America and Europe. You'll also help drive the way our IT operations scale - expanding automation, enhancing service desk capabilities, and using AI agents to streamline workflows and processes across the company. On a Typical Day, You Will… Purchase, track, and deploy laptops, peripherals, and IT/AV equipment Manage shipping, receiving, and logistics for onboarding/offboarding and remote team members Maintain and troubleshoot office AV systems (conference rooms, Zoom Rooms, displays, audio equipment) Process employee support tickets related to devices, access, connectivity, and SaaS tools Handle access management in Google Workspace, Okta, and other internal systems (Zoom, Notion, 1Password, Envoy, etc.) Be the process owner for onboarding and offboarding Write internal documentation and help improve operational workflows Support office infrastructure such as Wi‑Fi, printers, and shared devices Maintain a clear and accurate IT asset inventory Work closely with Office Management, People Ops, Security, and Workplace teams Communicate with external vendors to coordinate purchases, repairs, and service requests Identify recurring issues and implement automation or self‑service solutions where possible (e.g., scripted workflows, MDM automations, AI/agent‑driven support) Help build and improve our service desk experience, including optimizing ticket routing, creating knowledge‑base content, and piloting tools like Glean or agent‑based IT support Evaluate and recommend opportunities for tool consolidation, cost savings, and improved vendor partnerships Proactively improve IT operations by analyzing patterns, reducing manual workload, and standardizing systems and processes About You Experience in IT Operations, Desktop Support, or Helpdesk roles Comfortable working independently and taking ownership of your responsibilities Familiar with mac OS and iOS environments Working knowledge of Google Workspace, Okta, Slack, Zoom, and SaaS administration You are independent, proactive, and able to take ownership without micro‑management Basic networking knowledge (LAN, Wi‑Fi, VPN) Strong communication skills and a helpful, customer‑first attitude Organized and reliable, with solid time and task management Interest in leveraging automation, modern IT tools, or AI‑driven workflows to improve efficiency and employee experience Nice to have Experience with MDM systems (e.g., Kandji, Jamf, Intune) Prior involvement in office setups, expansions, or relocations Understanding of IT security best practices Exposure to service desk platforms, workflow automation tools, or AI/agent‑based work automation systems (e.g. Glean) Experience improving IT operations through process standardization, tooling rationalization, or vendor optimization The expected base pay range for this position in the San Francisco area is $97,400 - $129,100. In addition to the base pay, this role is eligible for competitive equity awards and benefits. Productboard's pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job‑related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. About Productboard At Productboard, we're on a mission to help product teams build exceptional products with clarity and confidence. As the leading intelligent product management platform, we empower over 4,000 companies, including Salesforce, SAP, Autodesk, and Kroger, to understand what customers need, prioritize what to build next, and align everyone around a shared roadmap. Headquartered in San Francisco with offices in Prague and Brno, Czechia, we're backed by some of the world's most respected investors, including Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, Tiger Global, and Dragoneer. We're proud to be consistently recognized as one of the best places to work by BuiltIn and Comparably, and to count ourselves among the world's leading unicorn companies. Well‑funded and financially disciplined, we have the stability and runway to build boldly for the long term. Over the past few years, we've rearchitected our platform from the ground up to serve enterprise scale and set the foundation for the next era of product management. Now we're entering an exciting new phase with Productboard Spark, our AI‑first, agentic experience that transforms how product teams work. Spark is a true collaborator that deeply understands your product context, company strategy, and customer needs, helping teams move faster and make smarter, more confident decisions. Join us as we build the future of product management. About our culture Imagine working in a place where everything matters - most importantly, you. At Productboard, values aren't just something we like to talk about, they're something we live and breathe. We believe in creating a work environment where: People feel empowered, supported, and included Trust and transparency are built into the way we work Creativity, curiosity, and continuous improvement are encouraged and nurtured every day Forming our company values was a group effort, with every employee allowed to contribute. From profit‑sharing initiatives, like stock options, to open calendars and communication, we don't waste time on politics or ego. We champion openness by sharing our goals, successes, and failures. Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product! We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non‑disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change. #J-18808-Ljbffr

A leading tech company in San Francisco seeks a Frontend Developer to lead design and implementation of user interfaces. The role demands 4-8 years of experience with React, TypeScript, and a strong emphasis on product design. Ideal candidates will excel in mentoring and establishing best practices in a fast-paced environment. You will shape the frontend culture and directly impact user experiences in a collaborative atmosphere. #J-18808-Ljbffr

A leading technology company in San Francisco is seeking an experienced IT Analyst to manage technical support and improve workplace technology. The successful candidate will have a strong background in mac OS and SaaS tools, along with excellent problem-solving skills. This on-site role offers a competitive salary within the range of $110K - $125K and fosters a collaborative and supportive work culture. #J-18808-Ljbffr

Spinelli Kilcollin is a luxury jewelry brand based in Los Angeles, known for designing linked rings, clean architectural designs, and a commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown L.A., with a focus on creating a positive long-term impact-on our industry, our community, and our customers. Role Overview: As the IT Support Specialist, you'll be the go-to person for all things tech. From setting up devices and managing permissions to standardizing processes and maintaining cybersecurity, your work will support the infrastructure that keeps our team connected and productive. You will also support the administration and optimization of NetSuite and assist in coordinating integrations and user access across key systems. Location: Los Angeles (Hybrid) Reports To: COO (in partnership with VP of People) Key Responsibilities Monitor and manage GSuite / Google Workspace (users, permissions, groups, security settings) Maintain and organize permissions across Google Drive, Dropbox, and 1Password as well as SaaS tools and accounts (IE: Uber, Mural, Creative Cloud, ChatGPT Enterprise) Set up, configure, and maintain company devices (laptops, software, user accounts) Support onboarding/offboarding processes for all IT-related needs Monitor and maintain SpamTitan for secure and effective email filtering Create and implement IT standards of procedure across systems and office locations Ensure consistency of IT systems, configurations, and tools across all locations Troubleshoot and resolve IT-related issues in a timely and effective manner Track, report, and maintain documentation related to system changes, incidents, hardware inventory, and security audits Support SSO implementation and management across business systems Own internal communication regarding system updates and IT policy changes Complete the configuration and rollout of firewalls, NAS, VPN and network security across offices and during travel / hotspots. Maintain and implement cybersecurity protocols, including updates and compliance measures Support NetSuite administration and maintenance (user setup, permissions, basic configuration, troubleshooting, and coordination with external developers/consultants) Assist in maintaining ERP integrations (e.g., Celigo, Shopify, POS systems) alongside cross-functional teams Provide day to day technical support while maintaining incident logs and documentation Qualifications 3+ years of experience in IT support or systems administration Strong working knowledge of Google Workspace, Dropbox, and 1Password Experience with SpamTitan or similar email security tools Familiarity with device management (MacOS and Windows) Experience configuring and maintaining firewalls and managing IT across multiple locations Strong documentation skills and experience building scalable processes Highly organized, able to work independently, manage multiple priorities, and communicate clearly with non-technical users Knowledge of cybersecurity frameworks or compliance standards (SOC 2, ISO 27001, etc.) Experience with NetSuite administration Experience supporting integrations (e.g., Celigo, middleware, or API-connected tools) a plus Compensation: $80,000 - $85,000 Benefits: Paid Company Holidays PTO Health & Dental Benefits 401(k) + matching Profit sharing + Annual Bonus Jewelry Allowance How To Apply: Send your resume and a cover letter to *****************************. Please include three cultural figures who inspire you in any creative field and why. Impeccable references are required. Applicants must submit the materials above directly to ***************************** for consideration. We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!

Our client, a global leader recognized for innovation and exceptional customer experience, is seeking an Onsite Customer Service & Technical Support Team Lead. This is a hands-on leadership role that combines team management, technical troubleshooting, and process improvement. The ideal candidate will be a system super user with strong experience in inventory-based businesses and after-sales service. Key Responsibilities Lead, coach, and develop a global team of customer service and technical support representatives. Actively participate in front-line support, including managing escalations and troubleshooting technical issues. Coordinate global schedules and workflows to ensure consistent support coverage across multiple time zones. Provide support to global B2B clients and end users on inquiries, product questions, and service issues. Oversee daily service operations and ensure alignment with SLAs and business priorities. Monitor and analyze key performance metrics (response time, resolution rate, CSAT, SLA compliance). Develop and maintain SOPs, troubleshooting guides, and training materials. Serve as a super user for Microsoft Dynamics CE and Navision (Business Central), providing first-line and advanced support. Collaborate with IT and system administrators to diagnose system bugs or process gaps and recommend solutions. Requirements 5+ years of experience in customer service and technical support leadership roles. Strong technical knowledge of Microsoft Dynamics CE and Navision (Business Central). Proven experience managing global teams and working across multiple time zones. Background in inventory-based businesses (B2B preferred; B2C acceptable). Experience in after-sales and service environments. Excellent communication, problem-solving, and leadership skills. Ability to remain calm under pressure and take ownership of escalations. Must have a valid passport and be available for occasional international travel. Eligible to work in the United States (no visa sponsorship available). Additional Details Onsite role in Irvine, CA. Training: First two weeks in Australia. Reports to Peter (COO) based in Australia. Approximately 70% transactional activities, 30% leadership duties. Must be comfortable handling customer calls and team escalation calls. Candidates unable to travel internationally will not be considered. Key Competencies Motivates & Engages Others Takes Action Explains Ideas & Issues Effectively Gathers Information for Effective Decision-Making Change Management Customer Focus Resource Management Compensation & Benefits Base salary: $80,000 - $95,000 (depending on experience). Comprehensive benefits: medical/dental/vision/life/LTD (company pays 75% of premium), 401(k). Opportunities for professional development and growth. Candidates must be eligible to work in the United States. Only candidates selected to move forward in the hiring process will be contacted. #IND

IT Training Specialist Employment Type: Contract (6 months with potential extension) Schedule: Monday-Friday | 8:00 AM - 5:00 PM Compensation: $45-50/hour Position Summary The IT Training Specialist serves as an educator and training resource responsible for supporting the adoption and effective use of newly implemented technology and applications. This role delivers end-user training, new employee onboarding, post-implementation optimization and stabilization training, and remediation training. The IT Training Specialist also designs and develops instructional content across multiple learning environments, including classroom, computer lab, virtual, webinar, and eLearning formats. Key Responsibilities Deliver training using a variety of instructional techniques and formats, including role playing, team exercises, group discussions, videos, and lectures Schedule training sessions based on classroom availability, equipment, and instructor resources Develop and maintain self-paced learning options using video, audio, and computer-based learning tools Create, organize, and maintain training manuals, guides, course materials, handouts, and visual aids Design and deliver classroom-style training programs for new applications and hardware Monitor, evaluate, and document training activities and program effectiveness Review and assess training materials developed by departmental instructors Assess training needs through surveys, interviews, focus groups, and consultations with managers and end users Plan, organize, and conduct orientation and ongoing training for employees on IT applications Stay current on technology developments and training best practices through continued learning and research Minimum Education Bachelor's degree in a related field required Minimum Experience & Qualifications Minimum 3 years of proven IT training experience, preferably in a healthcare environment Competency in both Ambulatory and Inpatient Cerner clinical applications Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Visio Experience training business applications such as ServiceNow, Kronos, Lawson, or similar systems preferred Ability to understand and explain business and clinical application workflows Experience writing eLearning scripts preferred Hands-on experience developing a variety of training materials, including: Participant guides Job aids Quick reference guides Short video tutorials Experience utilizing Snagit or similar screen capture tools Experience working in large, dynamic project environments preferred Proven track record of professionalism and excellence

About the Role We are looking for a proactive and detail-oriented IT & Admin Specialist to join our team. This role is a on-site position combining hands-on IT support with administrative and workplace operations. You will be responsible for maintaining daily IT infrastructure, managing assets, supporting vendor operations, and ensuring a smooth and efficient office environment. Key Responsibilities • Provide day-to-day technical support for hardware, software, IT security, configuration, and system upgrades. • Manage desktop IT support and troubleshoot network issues; assist with office network design and optimization. • Maintain and update the fixed asset inventory in collaboration with the asset manager; conduct regular audits, transfers, and disposals. • Oversee maintenance of IT equipment to ensure optimal performance and utilization. • Handle procurement of administrative items (e.g., office supplies, equipment, plants, consumables); perform cost comparisons and control expenses. • Process monthly administrative expense reports in accordance with SOPs. • Liaise with and manage suppliers and service providers; ensure service quality through regular evaluations and ongoing communication. • Maintain a clean, safe, and energy-efficient office environment by implementing 5S management standards. • Support daily workplace needs such as seating arrangements, office access control, and refreshments. Qualifications • Bachelor's degree in Information Technology, Business Administration, or related field preferred. • 1+ years of experience in IT support and/or office administration. • Familiarity with network configuration, Windows/Mac troubleshooting, and basic hardware maintenance. • Strong organizational skills with attention to detail. • Excellent communication skills and a proactive problem-solving attitude. • Experience with vendor management and procurement processes is a plus

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. ESSENTIAL JOB FUNCTIONS Maintain an in-depth knowledge of our complete line of products and services. Embrace and learn the Video Surveillance / CCTV technologies and their applications. Provide product demos and technical training to the sales team and customers. Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals. Build and test PC-based DVR systems to customer's specifications. Provide prompt and effective customer service and technical support. Service customers in an effective and efficient manner; partner with internal teams proactively. Answer calls and emails regarding technical support requests and log into ticketing systems. Perform other duties as assigned ESSENTIAL REQUIREMENTS Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls Ability to maintain confidential business information Ability to respond to customers in a timely and effective manner Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook) Ability to work independently with minimum supervision Ability to work under pressure Strong troubleshooting, problem-solving, and team player mindset is a plus Proactive and enthusiastic to excel OTHER REQUIREMENT Domestic and/or International Travel may be required (up to 25%) Willing and able to work additional hours when needed Bend, lift, open and move product and related office items varying in weight up to 30lbs, EDUCATION 1+ Years of Professional Experience in technical support or related areas Experience in the security system industry is highly desired A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required Preferred certificate: CompTIA A+ Fresh graduates will also be considered

We're looking for an experienced Customer Support Engineer to serve as Tier 2 support for Impart Security's growing customer base. You'll be the technical expert who helps customers successfully operationalize our Application Protection Platform in complex production environments. Your Impact Serve as the escalation point for complex technical issues requiring deep systems expertise Enable customer success through expert guidance on platform implementation and optimization Solve sophisticated operational challenges that help customers maximize security coverage and performance Bridge the gap between customer environments and our engineering team for critical issues Your Core Responsibilities Provide expert Tier 2 technical support for complex installation, configuration, and operational issues Troubleshoot service interruptions and performance problems in customer production environments Guide customers through advanced deployment scenarios involving Kubernetes, service meshes, and API gateways Analyze system performance using monitoring tools like Datadog to identify optimization opportunities Collaborate with engineering teams to resolve platform issues and implement customer-requested improvements Additional Opportunities Lead customer implementation projects for complex enterprise deployments Develop advanced troubleshooting guides and operational best practices documentation Contribute to platform reliability improvements based on customer operational insights Participate in customer architecture reviews and deployment planning sessions What You'll Bring 5+ years of systems administration experience with focus on production operations and troubleshooting Deep expertise with Kubernetes, including advanced networking, service mesh integration, and troubleshooting Strong knowledge of API gateways and proxies (Nginx, Envoy, Kong) including configuration and performance tuning Experience with eBPF technology and kernel-level debugging for network and security applications Proficiency with monitoring and observability tools, particularly Datadog, for performance analysis and troubleshooting Understanding of modules, plugins, and extensibility frameworks for network infrastructure components Experience troubleshooting complex service interruptions in distributed systems Excellent customer-facing communication skills with ability to explain complex technical concepts clearly to diverse audiences Strong empathy and patience when working with customers during high-stress situations like production outages Proven ability to remain calm under pressure and provide reassuring guidance during critical incidents Strong problem-solving skills with collaborative approach to working with customer teams Why You'll Love It Here Solve complex technical challenges at the intersection of security and infrastructure Work directly with cutting-edge technologies like eBPF and service mesh Collaborate with world-class engineering teams on platform improvements Competitive salary with performance bonuses for exceptional customer impact Comprehensive benefits and flexible work arrangements Opportunity to become a subject matter expert in application security operations No third party recruiters, please. Direct applications only. #J-18808-Ljbffr

Vision We're creating the shift to voice as humanity's default interface. Why voice? Because voice captures the nuance, the emotion, and the humanity of interactions in ways text alone can't: voice makes technology human again. Mission We're building the platform for the future of voice technology. Our market edge is extensible, reliable infrastructure designed for the full complexity of voice interactions. 18 months, 150k developers, adding 1000 every day. Give it a try here The Role Bridge between our customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction. This role will require you to solve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve. Will be responsible for resolving customer support tickets across Slack, email, and Discord. Work hand-in-hand with the engineers involved in the project to ensure their technical asks are delivered. Qualifications 2+ years of hands-on experience shipping products and interacting with enterprise customers - you need to be able to deliver features and speak to enterprise teams from day 1 Quick learner: You can rapidly ramp up on what a customer's use case and requirements are in order to provide immediate value Self-starter: You take initiative to get things done and figure out what's the highest value thing to do Must have prior experience working with LLMs. Bonus: Previous technical founder of a B2B SaaS company #J-18808-Ljbffr

Machaon Diagnostics is a clinical reference laboratory and contract research organization (CRO) that focuses on diagnosing, treating, and monitoring hemostatic and thrombotic conditions, complement-mediated disorders, and rare genetic diseases. Our mission is to save more lives with lab tests. Originating from a collaboration of four laboratory scientists, the team now includes clinicians, scientists, consultants, and technologists with over 400+ years of collective expertise. We provide esoteric and routine testing services to a broad clientele, including community hospitals, university medical centers, clinics, commercial laboratories, and research facilities, as well as biotechnology, pharmaceutical, and medical device companies. Our primary goal is to deliver high-quality testing with industry-leading speed. Role Description This is a full-time, on-site role located in Berkeley, CA. The IT Associate will Install, maintain and configure hardware and software systems according to company policies. Troubleshoot and repair network, hardware and software components. Perform routine maintenance and inspection of network and server systems. Administer and maintain Google Workspace and other company related software programs as assigned. Manage and maintain server hardware, storage solutions, and network equipment (routers, switches, firewalls). Manage user lifecycle processes, including provisioning, de-provisioning, and access control. Support and secure endpoints across mac OS and Windows environments. Support processes and systems for asset inventory and management for hardware, software, and subscription services Support the onboarding process of new employees to include system setup, adding accounts to the AD infrastructure, and shipping computers and peripherals to employees Support IT projects to completion with direction from the Director of Laboratory Information Systems Supports issuing new computer hardware and the disposition of end-of-life equipment Supports IT requirements through direct employee and guest support for remote and on-site staff Perform other related duties as required and identified in goals set by the Director of Laboratory Information Systems or CEO. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Minimum 3 years of experience in system administration, network administration or related field, ideally within a healthcare or similarly regulated environment. Demonstrated competence with Microsoft 365 / Entra ID (Azure AD), Active Directory, and MDM solutions Familiarity with Google Workspace Strong troubleshooting and problem-solving skills. A+/Network+/Security+ Certification is preferred · Demonstrate a high degree of integrity, enthusiasm, and initiative daily. Constant adherence to HIPAA compliance and patient confidentiality requirements Please send a cover letter and resume to the Human Resources Director ******************************