Help desk analyst jobs in Champaign, IL - 158 jobs
All
Help Desk Analyst
Technical Support Specialist
Information Systems Technician
Computer Technician
Computer System Technician
Information Technology/Support Technician
Information Technology Administrator
Technical Support Technician
Support Analyst
Help Desk Specialist
Junior Technician
Professional Technician
Field Support Technician
Student Technician
Systems Specialist
Desktop Support Specialist
Axiscades
Help desk analyst job in Decatur, IL
AXISCADES is a leading, end to end engineering solutions and product company. We bring expertise that caters to the digital, engineering, and smart manufacturing needs of large enterprises. With decades of experience in creating innovative, sustainable, and safer products worldwide, AXISCADES delivers business value across the entire engineering life cycle.
Our deep domain expertise and engineering solution portfolio covers the complete product development life cycle from concept evaluation to manufacturing support and certification for the Aerospace, Defence, Heavy Engineering, Automotive, Medical Devices & Industrial Product industries.
AXISCADES is headquartered in Bangalore and has offices across India, North America, Europe and the Asia Pacific region. URL: *************************
Our Subsidiaries
Mistral Solutions: ********************************
Epcogen - ***********************
Add Solutions- *******************************
Title: Desktop Support Specialist
Location: Decatur, IL (100% Onsite)
Employment Type: Fulltime Permanent
Responsibilities:
Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
Co-ordination with engineers and user.
Providing desk side support for local users and remote assistance for users.
Monitor, track and respond to customer satisfaction survey responses.
Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP.
Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling)
OS Troubleshooting, Outlook Troubleshooting and Configuration
Should be well versed in remote support.
Should have good communication and technical knowledge.
Requirements:
鈥achelor's degree in computer science or information technology.
鈥roven work experience as a desktop support engineer or support technician.
鈥dvanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
鈥nowledge of popular operating systems, software applications, and remote connection systems.
鈥bility to solve complex hardware and software issues.
鈥bility to travel and work after hours when necessary.
鈥xcellent interpersonal skills.
鈥ood written and verbal communication skills.
鈥淲e're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status"
$35k-47k yearly est. 4d ago
Looking for a job?
Let Zippia find it for you.
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Help desk analyst job in Champaign, IL
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$38k-53k yearly est. 60d+ ago
Computer Field Tech Position- Urbana IL
BC Tech Pro 4.2
Help desk analyst job in Urbana, IL
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 7d ago
Support Analyst
Communications Data Group 4.5
Help desk analyst job in Champaign, IL
Full-time Description
Perform expert level remote helpdesk services for CDG's customers with a focus on standards of excellence that ensure customer satisfaction, technical accuracy, and productivity. This position is a customer facing position that demands teamwork and performance that projects dependability, integrity, and professionalism. Works closely with software development and IT teams on escalating software defects and feature enhancements.
Requirements
路 Provide accurate and efficient remote software support to CDG customers.
路 Provide technical support to CDG customers on daily operations related to telecommunications service delivery.
路 Assist with developing reports, optimizing software configurations, assisting with special requests and other related technical functions.
路 Ability to train others on application software; develop and utilize appropriate training materials.
路 Interact and communicate independently, effectively, clearly, and professionally in a manner that promotes considerate and cooperative relationships and overall teamwork.
路 Provide expert level knowledge of application software and procedures to investigate and resolve software problems as needed.
路 Provide training on-site at customer locations and as needed at CDG's annual Customer Conference.
路 Will perform demonstrations/presentations explaining features and benefits of application software to prospective customers as needed.
路 Suggest product enhancements and modifications and assist in the production and maintenance of user documentation.
路 Perform certain assignments relative to Quality Assurance Testing, system fixes, and documentation of system enhancements.
路 Perform other miscellaneous duties as assigned to ensure effective operation of department specifically and CDG as a whole.
路 Provide user input to software development staff for billing program enhancements and modifications.
路 Perform integrity and validation checks on all data transferred.
路 Participate in industry meetings, conventions, forums, etc., as well as various marketing/sales efforts as required.
路 Work on projects as needed that may include technical documentation and quality assurance functions.
路 Perform other related duties as assigned to ensure effective operation of department specifically and CDG as a whole.
Qualifications and Skills
Associate degree in Computer Science or Information Technology fields preferred. Related curriculum or equivalent experience will be considered. Telecom knowledge a plus.
Minimum 2 years' experience with Microsoft Windows, Linux, Microsoft Word, Microsoft Excel, Adobe Acrobat, relational databases, and accounting related applications with basic knowledge of modern internet technologies and related hardware and software applications.
Must be a team player with the ability to work with minimal supervision.
Must be willing to work extra hours, weekends, and on-call situations if needed.
Must be willing to travel and have a valid driver's license with a good driving record to drive rental vehicles if necessary.
Must be a self-motivated, people oriented individual with highly developed interpersonal, oral and written communication skills, who is comfortable making presentations to large or small groups and with extemporaneous speaking when necessary.
Understanding of CDG products and services and knowledge of wireline and wireless industries would be beneficial.
Must be able to project and maintain an image of integrity, dependability, and professionalism in all business relationships, both internal and external.
Salary Description $50,000+
$50k yearly 60d+ ago
Field Tech Solutions & Support Cons II
Northwestern Mutual 4.5
Help desk analyst job in Champaign, IL
requires 100% onsite availability in Champaign, IL. The Technology Solutions & Support Consultant is an on-site position embedded within network offices nationwide, dedicated to advancing financial advisors' sales effectiveness and practice growth through innovative technology solutions. This dual role involves optimizing technology configurations and driving technical product integration while simultaneously delivering customized consulting to align digital strategies with business objectives and championing the adoption of Northwestern Mutual's technology suite. By spearheading strategic technology integration, the consultant transforms advisor practices, driving continuous improvement and fostering collaboration across all organizational levels.
Primary Duties & Responsibilities:
* Develop relationships with financial advisors (FA), FA teams, and network office (NO) leadership and their teams, focusing on understanding basic business objectives and support needs.
* Assist advisors and teams in using Northwestern Mutual's technology tools effectively, demonstrating how they enhance client-advisor experiences and productivity.
* Utilizes extensive knowledge of computers, mobile devices, hardware, software configurations, operating systems, and LAN.
* Develop a thorough understanding of the insurance and investment sales cycles to understand how technology can be integrated into business processes.
* Apply consulting strategies to demonstrate technology benefits, focusing on clear communication to ensure audience understanding.
* Provides advanced project consultation, and subject matter expertise to enterprise partners on technology needs, remodels, new office buildouts, and upgrades to enhance the customer experience.
* Collect feedback from advisors and teams to relay to Home Office leadership, helping ensure technology solutions meet user needs.
* Manages escalations and project management of enterprise technology implementations and upgrades, including communication and feedback to local and corporate leadership.
* Support the identification of inefficiencies with guidance, suggesting simple technology applications to improve advisor practices.
* Participate in planning sessions to support goal achievement, learning strategic methods to increase productivity and client satisfaction.
* Assist in delivering training on technology best practices, facilitating classes under supervision to promote effective tool usage.
* Help prepare users for new technology deployments by assisting with training and communication of benefits.
* Handles vendor management of third-party technology solutions providers and implementations, ensuring effective collaboration and integration.
* Track engagement activities and attend training sessions to expand knowledge and skills, contributing to improvement efforts.
* Maintains a high level of proficiency and expertise in complex computer hardware and software technologies through continuous education, advanced training, and self-study.
* Travel may be required based on supported offices.
Qualifications:
* Bachelor's degree in business or related field, or equivalent experience.
* Minimum of 2 years related experiences including consultation experience working with professionals within financial services or similar industry.
* Experience coaching and training professionals.
* Technology support experience preferred.
* Ability to understand sales-focused software technology and its benefits.
* Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tool
* Ability to build and maintain relationships.
* Proven ability to consult and drive measurable improvements in an outcome-based model. (E.g. prior demonstrated ability to drive % increase in adoption, sales etc.)
* Demonstrated ability to lead and facilitate groups of people.
#LI-Onsite
This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA
Compensation Range:
Pay Range - Start:
$60,340.00
Pay Range - End:
$112,060.00
Geographic Specific Pay Structure:
Structure 110:
$66,360.00 USD - $123,240.00 USD
Structure 115:
$69,370.00 USD - $128,830.00 USD
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
$60.3k-128.8k yearly Auto-Apply 43d ago
Supervisory Airway Transportation Systems Specialist (SSC Manager)
Us Department of Transportation 4.5
Help desk analyst job in Champaign, IL
Apply Supervisory Airway Transportation Systems Specialist Department of Transportation Federal Aviation Administration ATO - Central Service Area - Great Lakes Region - Chicago District - Champaign SSC (WCN46-CMI) Apply Print Share * * * * Save * This job is open to
* Duties
* Requirements
* How you will be evaluated
* Required documents
* How to apply
Summary
As a supervisor/manager, the selectee for this position will be eligible to receive a Manager Performance Incentive (MPI) provided eligibility requirements noted in agency policy are met. The MPI is an annual lump-sum incentive payment that considers agency performance, the manager's individual performance, and available funding.
Serves as a Supervisory Airway Transportation Systems Specialist (SSC Manager), and is the front-line manager for the Champaign SSC (WCN46-CMI)
Summary
As a supervisor/manager, the selectee for this position will be eligible to receive a Manager Performance Incentive (MPI) provided eligibility requirements noted in agency policy are met. The MPI is an annual lump-sum incentive payment that considers agency performance, the manager's individual performance, and available funding.
Serves as a Supervisory Airway Transportation Systems Specialist (SSC Manager), and is the front-line manager for the Champaign SSC (WCN46-CMI)
Overview
Help
Accepting applications
Open & closing dates
01/17/2026 to 01/26/2026
Salary $89,650 to - $138,946 per year
The salary above includes a locality pay adjustment of 17.06%.
Pay scale & grade FV I
Location
1 vacancy in the following location:
Champaign, IL
Telework eligible Yes-Situational telework may be permitted in accordance with agency policy. Travel Required 25% or less - The job may require up to 25% travel. Relocation expenses reimbursed Yes- - Fixed Rate TCS - Temporary Change of Station (Current Federal Employee) - In accordance with applicable FAA Travel regulations, a fixed relocation payment of $13,500 will be paid to current Federal employees for relocation to the temporary duty station and relocation from the temporary duty location for a total of $27,000. Relocation expenses paid are subject to applicable taxes. Appointment type Temporary - 2 Year; May Not Be Made Permanent Work schedule Full-time Service Excepted
Promotion potential
NA
Job family (Series)
* 2101 Transportation Specialist
Supervisory status Yes Security clearance Other Drug test Yes
Announcement number AGL-ATO-26-0009-96862 Control number 854507900
This job is open to
Help
Internal to an agency
Current federal employees of the hiring agency that posted the job announcement.
Clarification from the agency
FAA-Wide - Open to current, permanent employees
Duties
Help
Incumbent has responsibility for overall administrative and technical direction of the assigned workforce consisting of Airway Transportation Systems Specialists (ATSS) and support staff involved in providing National Air Space (NAS) services to En Route/Terminal air traffic control to the commercial airlines, and general aviation aircraft for a defined area. Reports directly to a District Manager (DM) or District Facilities Manager (DFM).
Directs the work of subordinate employees for more than one organizational unit/project/program within a major subdivision. Duties typically include planning/communicating the organization's vision and objectives, setting priorities, assigning tasks and responsibilities, monitoring and evaluating performance, coaching and developing employee capabilities, approving leave, and taking, recommending, or approving corrective/disciplinary action as appropriate.
Exercises authority for supervisory responsibilities over staff, including staff scheduling and approval of leave. Assures equity of performance standards and rating techniques developed for subordinates. In addition to evaluating work performance, justifies recommendations for awards/bonuses for positions in the unit for higher-level approval. Performs critical aspects of the budget planning process, including projecting short-term and long-term future needs and justifying resource requirements.
Identifies developmental training needs for employees and self and requests for and/or arranges needed developmental and operational training. Communicates unconventional training requests with higher level management to determine accessibility, available funding and best use of resources. Gives advice, counsel or instructions to employees on technical, operational, and/or administrative matters. Hears and resolves complaints from employees at the informal stage, referring group grievances and more serious, unresolved complaints to the higher level manager. Effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. Fosters a fair and equitable work environment.
Applies an advanced knowledge of the technical aspects of the work directed, an advanced knowledge of budget, human resources, and other administrative policies and procedures, and an advanced understanding of the objectives of the organization. Responsible for applying program resources to meet defined requirements.
Contacts are primarily within the organizational unit, major subdivision and the LOB/SO with subordinates, peers, and higher-level managers to discuss the status of projects/programs and to plan for the future. May have frequent contact with customers, other government entities, and other external parties to interpret policies/procedures or for other project/program purposes. Has authority to make commitments for subordinate organizational units, within guidelines.
Defines, acquires, and allocates budget, staff and other resources necessary to accomplish the goals and/or objectives of the SSC. Participates in planning and executing organizational goals utilizing strategic planning and sound management principles in order to accomplish mission objectives.
Work is typically governed by established policies, procedures, and organizational objectives that frequently leave room for discretion. Resolves all but unique problems without the intervention of higher-level management. Regularly called upon to identify problem areas and to develop and recommend new policies and procedures for resolution.
Individual and organizational performance is typically reviewed periodically by higher-level management, usually through status reports and organization performance measures. Consults with higher-level management to ensure the alignment of projects/programs with the tactical (short-term) objectives of the major subdivision.
Requirements
Help
Conditions of employment
* US Citizenship is required.
* Selective Service Registration is required for males born after 12/31/1959.
* Must submit an SF50 (See Required Documents).
* Designated or Random Drug Testing required.
* A one-year supervisory/managerial probationary period may be required.
* Interviews will be conducted IAW applicable FAA Policy
Qualifications
One year of specialized experience equivalent to the next lower level, pay band FV-H level or FG/GS-12 is required for the I pay band position. Specialized experience is defined as experience in the FV-2101 occupation or in a related occupation, which equips the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been at least equivalent to the next lower grade level in the normal line of progression for the occupation in the organization. Additionally, an extensive knowledge of and experience in technology, systems interrelationships, and management of civilian or military automated aviation navigation, and electronics systems is required.
Qualifications must be met by the closing date of this vacancy announcement.
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each Managerial Selection Factor (MSF). In lieu of providing a narrative response in the text box listed below each MSF, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each MSF. Your work history examples should be specific and clearly reflect the highest level of ability. Your MSF answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.
NOTICE: Answer all questions to the best of your ability. You may be asked to provide documentation that you have had this type of experience at a later stage in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process.
Preview job questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
Additional information
We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. **************************************************************
This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing.
This is a Temporary Not to Exceed (NTE) 2 Year Position. This position cannot be made permanent.
This is not a bargaining unit position.
Links to Important Information: Locality Pay, COLA
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
Applicant's must apply on-line to receive consideration. REQUIRED DOCUMENT: 1. Most current SF-50 Notification of Personnel Action.
If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
If you are an FAA employee, you can access and print your SF-50 from the eOPF system **************************
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position.
You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
RESUMES ARE LIMITED TO TWO PAGES. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION.
We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
* Relevant work experience: should align to the Job Announcement and address all required qualifications and include job title, employer name, start/end dates, number of hours worked per week.
* Education, certification or licensure: If required, education should include school/institution name, completion date, degree type and GPA.
Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.
You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications.
Agency contact information
Kevin Hogan
Phone **************** Fax **************** Email ********************* Address Federal Aviation Administration
AGL Regional HR Services Branch
2300 E. Devon Ave., Room 250
AHF-N310
Des Plaines, IL 60018
US
Next steps
Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.
For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.
Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
Applicant's must apply on-line to receive consideration. REQUIRED DOCUMENT: 1. Most current SF-50 Notification of Personnel Action.
If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
If you are an FAA employee, you can access and print your SF-50 from the eOPF system **************************
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
$89.7k-138.9k yearly 6d ago
IT Support Specialist
Excel Prep
Help desk analyst job in Champaign, IL
Salary:
Mission Statement
At Excel Prep, we are dedicated to supporting children with Autism and Learning Disabilities. Our mission is to prioritize the academic and social success of neurodiverse children while providing individualized education and evidence-based approaches that cater to their unique needs. We empower every unique mind to learn, grow, and thrive together in an inclusive and nurturing environment.
Job Description
Overview
The IT Support Specialist will play a crucial role in maintaining and enhancing the technological resources of Excel Prep. This position is essential to ensure that our staff and students have access to the tools and support needed to facilitate an effective learning environment.
Key Responsibilities
Technical Support:
Provide timely assistance for hardware and software issues faced by staff and students.
Troubleshoot and resolve IT-related problems efficiently.
System Maintenance:
Regularly update and maintain school technology systems, including computers, tablets, and educational software.
Ensure all systems are secure and functioning optimally.
Training and Support:
Conduct training sessions for staff on using technology effectively in the classroom.
Develop user-friendly guides and resources to assist staff and students.
Collaboration:
Work closely with educators to identify technology needs that enhance learning for neurodiverse students.
Collaborate with external vendors for software and hardware procurement and support.
Data Management:
Assist in managing student data systems and ensure compliance with privacy regulations.
Support the implementation of educational technologies that cater to diverse learning needs.
Qualifications
Education:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience:
Previous experience in an IT support role, preferably in an educational setting.
Familiarity with assistive technologies and tools used in special education is a plus.
Skills:
Strong problem-solving abilities and technical troubleshooting skills.
Excellent communication skills to interact with staff, students, and parents.
Patience and empathy when working with neurodiverse individuals.
Personal Attributes
Passion for supporting children with Autism and Learning Disabilities.
Commitment to fostering an inclusive and supportive school environment.
Ability to adapt to the unique needs of each student and staff member.
Inclusivity Statement
At Excel Prep, we celebrate diversity and are committed to creating an inclusive environment for all students and staff. We welcome applicants from all backgrounds and experiences, and we believe that a diverse team enriches our community and enhances the learning experience for our students. We are dedicated to providing equal employment opportunities regardless of race, gender, sexual orientation, disability, or any other characteristic. Together, we strive to empower every unique mind to learn, grow, and thrive.
Benefits
Competitive salary and benefits package.
Opportunities for professional development in special education and technology.
A supportive and collaborative work environment focused on student success.
Application Process
Interested candidates should submit their resume and a cover letter outlining their experience and passion for supporting neurodiverse children to **************************** .
Join Us!
Become a part of Excel Prep and help us empower every unique mind to learn, grow, and thrive together!
$39k-66k yearly est. Easy Apply 11d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Help desk analyst job in Champaign, IL
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$64k-87k yearly est. 15d ago
Now Hiring IT and Telecom Field Technicians
Hardy Industries 3.7
Help desk analyst job in Urbana, IL
Job DescriptionBenefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid drivers license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
$57k-79k yearly est. 18d ago
B-Level Technician
142013 Westminster Village Inc.
Help desk analyst job in Bloomington, IL
Westminster Village is seeking a dependable 3rd Shift Maintenance Technician - Facilities & Property Security to serve as the overnight presence for campus safety, security, and basic maintenance support.
What You'll Do
Conduct overnight security rounds of buildings, grounds, and perimeter areas
Monitor doors, access points, lighting, alarms, and report safety or security concerns
Respond to after-hours incidents and emergencies, coordinating with emergency services when needed
Perform minor maintenance and repairs (lighting, basic plumbing/electrical, HVAC filters)
Complete work orders and document security rounds and incidents
Assist with snow/ice removal, trash removal, and basic campus support tasks
Requirements:
What We're Looking For
High school diploma or GED required
Maintenace, facilities, or security experience preferred
Ability to work independently and make sound decisions overnight
Strong attention to detail and professionalism
Basic knowledge of building systems (plumbing, electrical, HVAC)
Willingness to participate in required training
Physical & Work Requirements
Ability to lift up to 100 lbs occasionally
Indoor and outdoor work, including exposure to weather and use of PPE
Overnight shift availability required
The schedule for this position will be 3rd shift, Thursday through Monday. Flexibility may be available based on operational needs.
Starting wage is $18.78 - $20.78 per hour, plus shift differential.
Click here for a complete list of benefits
Join a mission-driven organization dedicated to safety, service, and community. Apply today to become part of the Westminster Village team.
Compensation details: 18.78-20.78 Hourly Wage
PIfef861bf10d9-31181-39494066
$18.8-20.8 hourly 8d ago
Test Infrastructure Support Analyst
Paradigminfotech
Help desk analyst job in Bloomington, IL
Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.
Job Description
Role: Test Infrastructure Support Analyst
Onsite required: Bloomington, IL
No Relocation Provided
Must Haves: 7 years of related experience including supporting a test infrastructure environment.
Looking for a test infrastructure support analyst. Person will be responsible for Cabling of Servers, Loading workstations/problem resolution / Troubleshooting /assisting business partners, Workstation Setups / Teardowns, Receiving and Return to stock of equipment. Some physical requirements such as removing cables / lifting and carrying 50 lbs or more (load carts), ability to climb ladders and lift floor tiles.
Additional Information
MANDATORY DETAILS
Full Name :
Contact info :
Current location :
Work authorization :
Availability :
Skype :
Expected rate :
Professional References 2:
$46k-82k yearly est. 3d ago
Biomedical Technician / Equipment Support Specialist - Information Systems
Blue Water Thinking
Help desk analyst job in Danville, IL
Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.
Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.
Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs.
Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.
Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.
Job Description
We are seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment.
Responsibilities:
Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan.
Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment.
Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
Experience with Cerner electronic health record (EHR) systems and integration is preferred.
Location: Danville VA Medical Center 1900 E Main St
Basic Qualifications
The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:
Experience within a medical center and Biomedical Engineering department
OR, Experience working in or with the Veterans Health Administration (VHA)
OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations
In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract.
Role Specific Qualifications:
A two-year associate degree or higher in an applied science or equivalent military training.
A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking.
Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory.
Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of network test equipment and tools.
Ability to read, analyze, and interpret technical literature, schematics, and drawings
Eligibility:
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be able to obtain and maintain the required federal public trust clearance for this role
Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption.
Compensation:
Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.
Salary range: $55,000 - $90,000
Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan.
Our Commitment to Equal Employment Opportunity.
Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.
Applying for this Job:
Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...)
Candidates must fill out the below form to the best of their knowledge
$55k-90k yearly 21d ago
Field Support Technician/Senior Field Support Technician - Student Affairs Technology
University of Illinois Urbana-Champaign, Il 4.6
Help desk analyst job in Urbana, IL
Field Support Technician / Senior Field Support Technician Student Affairs Technology Student Affairs Technology is at the heart of transforming the student experience through innovative IT services for Student Affairs departments across campus. We work closely with business leaders and IT professionals to deliver technical solutions that enhance efficiency and build operational resilience. We're looking for passionate individuals from all backgrounds who are eager to help shape and nurture a vibrant community aligned with our mission. By joining our team, you'll directly contribute to advancing the University's academic goals, fostering environments that promote student learning and success, championing diversity, and supporting the holistic development of all students. Your work will play a crucial role in creating a more inclusive, thriving campus for everyone.
We are hiring across several functions within Student Affairs Technology and invite you to view all our current openings here.
You are encouraged to apply for all positions that best match your profile and interests.
DETAILS for the FIELD SUPPORT TECHNICIAN
This position provides hardware, networking and audio visual field support for residential computer labs, administrative computers and other technology hardware for Student Affairs units.
* Field Support
* Field support for workstations, printers and other peripheral hardware for residential computer labs.
* Field support for workstations, printers and other peripheral hardware for administrative systems.
* Field support for wired and wireless networking troubleshooting and configuration.
* Install and configure new or modified equipment and software as required.
* Create and maintain end user documentation.
* Create and maintain technical documentation for technology staff.
* Work within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity.
* Audio-Visual Support
* Provide in the field assistance and troubleshooting for fixed audio-visual equipment, cameras, and digital signs.
* Hardware Lifecycle
* Purchasing and maintain asset management for technology equipment.
* Assist the development and testing with endpoint management applications for new workstation and laptop configurations.
* Other Duties
* Assume appropriate related additional duties to further the mission of the unit.
* Provide assistance with special technology projects.
Minimum Qualifications for the Field Support Technician:
* High school diploma or equivalent.
* Any one or any combination totaling four (4) years (48 months) from the following categories:
* College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
* 30 semester hours equals one (1) year (12 months)
* Associate's Degree (60 semester hours) equals eighteen months (18 months)
* 90 semester hours equals two (2) years (24 months)
* Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
* Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
* Demonstrated experience providing IT customer service to individuals in-person, over the phone, through a trouble ticket system, email, and/or chat tools.
* Demonstrated experience providing computer hardware, networking, and technology support.
* Demonstrated experience providing application and/or desktop support to end users.
* Demonstrated experience troubleshooting Windows workstation operating systems.
* Demonstrated experience supporting essential network services, including DNS, DHCP, and/or VPNs, including diagnosing network problems.
* Demonstrated experience in the use of Microsoft Active Directory or Entra ID (Azure Active Directory), including computer object management.
* Demonstrated experience supporting audio visual equipment, including setup and maintenance.
Preferred Qualifications for the Field Support Technician
* Experience troubleshooting Apple OS or Apple mobile OS in an enterprise environment.
* Experience supporting mobile technology platforms such as tablets, iPads or smartphones.
* Experience with digital signage and/or CCTV systems.
* Experience performing endpoint management and systems imaging.
* Experience providing technology support in a higher education environment residence hall environment.
* Experience providing hardware support in a computer lab or residence hall environment.
* Experience in a higher education environment.
DETAILS for the SENIOR FIELD SUPPORT TECHNICIAN
The position serves as a second level point of contact for hardware, networking and audio-visual field support for residential computer labs, administrative computers and other technology hardware for Student Affairs units. Aids with oversight of hardware life-cycle management and residential technology support.
* Field Support
* Field support for workstations, printers and other peripheral hardware for administrative systems
* Field support for workstations, printers and other peripheral hardware for residential computer labs
* Field support for wired and wireless networking troubleshooting and configuration
* Install and configure new or modified equipment and software as required
* Create and maintain end user documentation
* Create and maintain technical documentation for technology staff
* Work within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity
* Audio-Visual Support
* Provide in the field assistance and troubleshooting for fixed audio-visual equipment, cameras, and digital signs
* Hardware Lifecycle
* Oversee recommendations, purchasing, and asset management for technology equipment
* Manage hardware lifecycle of workstations, laptops, printers, and peripherals
* Assist with the annual audio-visual lifecycle upgrades and replacement
* Assist the development and testing with endpoint management applications for new workstation and laptop configurations
* Project Management
* Responsible for tracking work assignments and resources to ensure project milestones are achieved
* Other Duties
* Assume appropriate related additional duties to further the mission of the unit.
Minimum Qualifications for the Senior Field Support Technician:
* High school diploma or equivalent.
* Any one or any combination totaling five (5) years (60 months) from the following categories:
* College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
* 30 semester hours equals one (1) year (12 months)
* Associate's Degree (60 semester hours) equals eighteen months (18 months)
* 90 semester hours equals two (2) years (24 months)
* Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
* Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
* Demonstrated experience providing IT customer service to individuals in-person, over the phone, through a trouble ticket system, email, and/or chat tools.
* Demonstrated experience providing computer hardware, networking, and technology support in an office environment.
* Demonstrated experience providing application and/or desktop support to end users.
* Demonstrated experience troubleshooting Windows workstation operating systems.
* Demonstrated experience supporting essential network services, including DNS, DHCP, and/or VPNs, including diagnosing network problems.
* Demonstrated experience in the use of Microsoft Active Directory or Entra ID (Azure Active Directory), including computer object management.
* Demonstrated experience supporting audio visual equipment, including setup and maintenance.
* Demonstrated experience performing systems imaging.
Preferred Qualifications for the Senior Field Support Technician
* Experience troubleshooting Apple OS or Apple mobile OS in an enterprise environment
* Experience supporting mobile technology platforms such as tablets, iPads or smartphones
* Experience with digital signage and/or CCTV systems
* Experience with endpoint management tools.
* IT Certifications related to core responsibilities and knowledge of position (e.g. CompTIA Network+, MCSE, CCNA, HDI Customer Service, etc.).
* Experience with providing technical training to end-users
* Experience in a higher education environment
* Experience providing hardware support in a computer lab or residence hall environment
Knowledge, Skills and Abilities for both levels (Field Support Technician & Senior Field Support Technician)
* Knowledge of networking protocols; DHCP, TCP/IP, DNS, ARP, IPv4, IPv6, OSI 7-layer model).
* Ability to work in a collaborative team environment.
* Ability to provide service in a friendly, positive, and professional manner.
* Ability to work independently within specified time constraints while demonstrating sound decision-making skills.
* Excellent communication skills to a variety of audiences (management, peers, users and vendors)
Additional Physical Demands for both levels (Field Support Technician & Senior Field Support Technician)
* Work is split equally between three distinct environments: office, warehouse, and in the field (on-site).
* The position requires the individual to lift and move technology equipment
* Installation of server and workstation hardware involves frequent lifting and moving equipment, media, and peripherals approximating 35-40 pounds. The individual must be able to access all areas of the building.
* Routine travel to other departments on campus will require a valid driver's license.
Appointment Information
This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 2/2/2026.
* Salary Information: The budgeted salary at the Field Support Technician level is $50,000 - $60,000 per year and at the Senior Field Support Technician is $60,000 to $75,000 per year.
* Fully Onsite position: This position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University's Workplace Flexibility policy.
* Sponsorship: Sponsorship for work authorization is not available for this position now and in the future.
For more information on Civil Service classifications, please visit the SUCSS web site at ************************************************************
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (Central Time) on February 2nd, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through ************************* will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact *******************************. For questions regarding the application process, please contact ************.
At the University of Illinois Urbana-Champaign - the state's flagship public university and one of the world's leading research institutions - every staff member helps shape what's next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you're empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence - where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.
Champaign-Urbana
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.
This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at ************, or by emailing accessibility@illinois.edu.
Requisition ID: 1034264
Job Category: Technical
Apply at: *************************
$60k-75k yearly Easy Apply 9d ago
Desktop Support Technician
Champaign County, Il 4.1
Help desk analyst job in Urbana, IL
Job Title: Desktop Support Technician (Full-Time, Exempt) Department: Information Technology (IT) Reports to: County IT Manager Provides support for the County's PCs and networking needs, including but not limited to installation, testing, repairing, and troubleshooting of stand-alone PCs, PCs linked to networks, printers, and other peripherals. The Desktop Support Technician performs technical, operational, and training support to users using the telephone, one-to-one, or remote software. This job has no supervisory responsibilities.
DUTIES AND RESPONSIBILITES
Include but not limited to the following as other duties may be assigned.
* Install and test PCs, printers, and other peripherals. Configure operating system, load application programs.
* Review technology incidents to ensure optimized service level is achieved.
* Perform hardware and software diagnostics, coordinate needed repairs, resolve computer problems, and participate in the evaluation of system configuration and software.
* Identify and resolve technical issues with hardware, software, and work processes. Escalate issues beyond level of expertise to IT team.
* Research new technologies for possible implementation and make recommendations based on findings.
* Recommend improvement to existing technologies and methods to improve the quality of timeliness of technical support.
* Document issues, status, and resolutions using Helpdesk application.
* Keep manager, project teams, and department customers informed of activities and problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND/OR EXPERIENCE
* High School diploma or GED required. An Associate's degree or equivalent collegiate coursework in Information Technology, Computer Science, or a related field is preferred.
* Minimum of 1-3 years of hands-on experience supporting Windows desktops/laptops, basic networking connectivity, peripherals (e.g., printers & scanners), and common programs/applications in a business environment.
CERTIFICATES, LICENSES, REGISTRATIONS
* As required.
LANGUAGE SKILLS
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
* Ability to write reports, business correspondence, and procedure manuals.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
* Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fraction, and decimals.
* Ability to compute rate, ratio, and percent.
* Draw and interpret bar graphs.
REASONING ABILITY
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk; or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office conditions. The noise level in the work environment is moderate.
COMPENSATION
* Pay Range: $20.39 - $30.58 per hour, depending on qualifications.
* The County offers a competitive benefits package, which is outlined at https:/**************************** including membership in the Illinois Municipal Retirement Fund (IMRF), optional 457 deferred compensation plans, and a comprehensive health insurance plan.
HOW TO APPLY
* Apply on the Champaign County website.
AA / EEO / ADA
$20.4-30.6 hourly 48d ago
Research Technology Support Specialist
Alabama A&M University
Help desk analyst job in Normal, IL
Coordinate, establish, maintain, analyze, troubleshoot, and repair computer systems hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Establish procedures for supporting and maintaining user account information to include rights, security, and system groups. Troubleshoot and repair basic network problems. Familiar with setup and operation of current technology.Essential Duties and Responsibilities:
* Investigate, analyze and develop procedures to resolve hardware and associated software and communications problems on university computer system; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals while developing procedures to support said equipment.
* Provide advance hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts to include Macintosh software and Hardware.
* Evaluate existing computer systems hardware, and perform system upgrades; based on customer needs, customize and test computer systems, and resolve configuration conflicts and errors.
* Provide online support while establishing procedures to be used by technicians and analyst in their supporting of other staff, faculty and students.
* Research, analyze, and recommend appropriate computer hardware for customized computer configurations.
* Review, prioritize, and process problem reports; document the progress of projects.
* Familiar with a variety of the field's concepts, practices, and procedures.
* Establish procedures for and coordinate asset management using current HelpDesk System.
* May lead and/or guide the work of other staff or students engaged in similar functions.
* Establish procedures for analyst and technicians for troubleshooting and conducting, complex repairs and upgrades of computers and peripherals.
* Establish procedures to diagnose the nature and extent of computer problems.
* Social media administrator for the College of Agricultural, Life, and Natural Sciences
* Perform other duties as assigned.
Minimum Position Requirements (including years of experience, certifications, licenses, etc.):
* Bachelor's degree in Computer Science, Networking Technology, Engineering or related area
* At least three (3) years of directly related experience in the field or in a related area
* Assume administrative responsibilities for social media in the College of Agricultural, Life, and Natural Sciences.
Knowledge, Skills, and Abilities:
* Knowledge of a wide range of computer systems software, applications, hardware, and communications
* Knowledge of and provide procedures for advanced computer troubleshooting techniques
* Knowledge of customer service standards and procedures
* Records maintenance skills
* Ability to make administrative/procedural decisions and judgments
* Ability to simultaneously coordinate and guide multiple projects
* Must be able to troubleshoot basic network related problems.
* A wide degree of creativity and latitude
$39k-66k yearly est. 45d ago
IT Support Technician II / Full-Time / Days
Chestnut Health Systems 4.2
Help desk analyst job in Bloomington, IL
馃捇 Join Chestnut as an IT Support Technician and play a crucial role in ensuring our technology runs smoothly. In this role, you'll configure and deploy hardware, troubleshoot IT issues, and provide user support to empower staff across the organization. Working independently and collaboratively on infrastructure projects, you'll contribute to the company's mission while upholding high standards of customer service, confidentiality, and professionalism. If you're passionate about solving technical problems and helping others, this position offers an excellent opportunity to make an impact.
Chestnut Health Systems is a leading provider of integrated health care services. Since 1973, Chestnut has grown to almost 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.
**Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions.
Responsibilities
Setup and Configuration: Install, configure, and deploy PCs, mobile devices, hardware peripherals, and software to staff locations.
Technical Troubleshooting: Diagnose and resolve issues with PCs, software, peripherals, and connectivity using in-person and remote tools. Ensure timely follow-up and resolution of IT tickets while providing guidance to junior IT staff.
User Training and Support: Provide end-user application training and ongoing support to staff as needed.
Systems Maintenance: Assist in system maintenance, networking, and infrastructure projects in collaboration with the Network Systems Manager or Information Systems & Security Manager.
Inventory and Organization: Manage the computer storage room and maintain accurate inventory records.
Customer Service Excellence: Uphold Chestnut Health Systems' commitment to customer service excellence through professional communication and responsiveness.
Confidentiality and Security: Safeguard organizational data, including sensitive client and financial information, in alignment with company policies.
Additional Duties as assigned by management.
Qualifications
Minimum two years of IT support experience or an equivalent combination of an associate degree in a related field and/or professional certifications (e.g., Microsoft, CompTIA, or similar vendors).
Hands-on experience with Windows 10/11, Microsoft Office 365, PC troubleshooting, and peripheral devices; familiarity with mac OS is a plus.
Proven ability to install, configure, and support hardware and peripherals, including printers and scanners, as well as deploy and configure Windows OS client systems.
Working knowledge of mobile devices, including smartphones and tablets.
Strong written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users.
Self-motivated problem solver capable of independently diagnosing and resolving technical issues using documentation, web resources, and best practices.
Ability to lift 10-20 pounds regularly and up to 40 pounds occasionally for special projects.
Valid driver's license, personal auto insurance, and eligibility for coverage under company insurance policies.
On-site position with the flexibility to work occasional overtime as needed.
Are you intrigued by this job but don't meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! We'd love to explore the possibilities with you.
Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut's research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.
Chestnut offers a new salary structure and robust benefits!
EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.
The anticipated starting pay for new hires for this position is between $20.00 - $21.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity.
check out our benefits here!
$20-21 hourly Auto-Apply 20d ago
Biomedical Technician/Equipment Support Specialist-Information Systems
Veterans Engineering
Help desk analyst job in Danville, IL
Job Description
Veterans Engineering is seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment.
Responsibilities
Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan.
Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment.
Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
Experience with Cerner electronic health record (EHR) systems and integration is preferred.
Requirements
A two-year associate degree or higher in an applied science or equivalent military training.
A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking.
Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory.
Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of network test equipment and tools.
Ability to read, analyze, and interpret technical literature, schematics, and drawings.
Travel Requirements
Travel to client locations is required for this position and may vary based on project needs.
EEO Statement
Veterans Engineering is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Veterans Engineering complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements. Sponsorship is not available.
$39k-66k yearly est. 5d ago
TECHNICAL SUPPORT III
Mindlance 4.6
Help desk analyst job in Clinton, IL
Title: TECHNICAL SUPPORT III Duration: 6 Months Job Description: 路 Reviews, analyzes, and evaluates information technology systems operations. 路 May require an associate's degree in a related area and 2-5 years of experience in the field or in a related area.
路
Familiar with standard concepts, practices, and procedures within a particular field.
路
Relies on limited experience and judgment to plan and accomplish goals.
路
Performs a variety of tasks.
路
Works under general supervision; typically reports to a project leader or manager.
路
A certain degree of creativity and latitude is required.
Required:
Deskside support role Windows 10 and Microsoft environment, imaging, PC refresh etc.
Additional Information
Thanks & Regards'
________________________________________________________________________
___
Vikram Bhalla
|
Team Recruitment
|
Mindlance, Inc.
|
W
:
************
All your information will be kept confidential according to EEO guidelines.
$33k-43k yearly est. 3d ago
Extra Help Accounting Support
Illinois State University 4.0
Help desk analyst job in Normal, IL
section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. Illinois State University does not authorize out-of-state work.
Contact Information for Applicants
Colette Homan
Human Resources
************
*****************
Important Information for Applicants
This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at **************. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system, please call Human Resources at **************.
Application Opened: 01/13/2026 05:00 PM CST
Application Closes:
$45k-76k yearly est. Easy Apply 9d ago
Tech Support
Bloomington Il School District 87
Help desk analyst job in Bloomington, IL
Tech Support JobID: 2572 Part-Time Temporary Hourly Employees Date Available: ASAP Additional Information: Show/Hide Questions regarding this position can be emailed to Jason Radford, Systems Administrator or contacting ************ to speak with Jason directly.
* The start date is ASAP and the end date is May 22, 2026.
* This position is expected to work up to 20 hours per week.
* The Technology department will review applications as positions are available and will contact applicants to schedule interviews.
* The compensation for this position is $15/hour - benefits are not available for this position.
How much does a help desk analyst earn in Champaign, IL?
The average help desk analyst in Champaign, IL earns between $27,000 and $56,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.