Help desk analyst jobs in Chesapeake, VA - 273 jobs

Respond to user questions and requests for assistance via phone, email, or in person. * Diagnose and troubleshoot hardware, software, and network problems. * Guide users through problem-solving steps and provide technical support to ensure productivity. * Maintain professionalism and provide timely, accurate customer service. Installation and configuration * Install and configure new hardware, software, operating systems, and peripherals like printers. * Set up workstations for new employees, including creating user accounts and granting necessary access. * Assist with the deployment of new applications and systems. System maintenance and security * Perform routine maintenance, such as applying updates and patches, to ensure stability and performance. * Conduct regular backups to prevent data loss and perform data recovery if needed. * Monitor systems for potential security threats and ensure network security. Training and documentation * Train employees on how to use new hardware and software effectively. * Create and maintain user-friendly documentation, manuals, and knowledge bases. Other duties * Monitor and report on system performance, issues, and resolutions. * Track IT assets and manage inventory. * Liaise with vendors and external support providers when necessary.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionDescription: Client First Technologies is currently seeking a Technical Support Specialist to support an upcoming contract. The Technical Support Specialist provides Tier I and Tier II technical support services to ensure reliable and secure operation of IT systems. This role supports end users through troubleshooting, system access management, and service request fulfillment. This is a full-time, on-site position in multiple locations including: Dahlgren, VA; Norfolk, VA; San Diego, CA; and Great Lakes, IL. CFT offers a competitive benefit package and collaborative work environment with a strong company culture. Veterans and military spouses are encouraged to apply. Employment is contingent upon award. Requirements: Responsibilities Respond to, diagnose, and resolve user-reported incidents and service requests Provide technical support for desktops, laptops, peripherals, and network connectivity Support identity and access management processes Document incidents, resolutions, and procedures in ticketing systems Assist with development of SOPs and user training materials Provide customer-focused support in accordance with service-level agreements Qualifications Minimum of two (2) years of experience providing IT or Help Desk support Familiarity with networking fundamentals, operating systems, and troubleshooting tools Knowledge of cybersecurity principles and information protection requirements Experience using service management and ticketing systems Strong communication and customer service skills Meets DoD 8570 IAT I requirements (for example, certifications such as: A+, CCNA) Preferred Qualifications Meets DoD 8570 IAT II requirements (for example, certifications such as: Security+, CySA+) Physical Demands Must be able to sit and stand for long periods of time Occasional travel and overtime may be required Required Clearances and Screenings This position is subject to a government background investigation (BI) and must meet eligibility for access to classified information. Candidates must have a current, in-scope Tier 3 (T3) BI. CFT is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Discrimination and harassment are not tolerated.

The Site Support Personnel provides essential day-to-day support across facility operations, grounds maintenance, cleaning, and junior training support tasks. This position is a versatile role critical to maintaining the functionality, appearance, and operational readiness of the training site. The ideal candidate is dependable, adaptable, and comfortable working in both indoor and outdoor environments. Key Responsibilities: Assist with routine facility upkeep, including light repairs, organization, and supply restocking Perform grounds maintenance duties such as mowing, trimming, and general landscaping Support cleaning schedules for common areas, classrooms, restrooms, and lodging spaces Set up and break down equipment or materials for training exercises and events Act as a junior role-player during training scenarios as directed Transport tools, equipment, or supplies across site locations Ensure work areas are safe, clean, and compliant with company policies Provide general support to training staff and instructors as needed Perform other duties as assigned by supervisors Qualifications: High school diploma or GED Must be 18 years of age or older Ability to lift up to 50 lbs and perform physical labor in various weather conditions Strong work ethic, punctuality, and willingness to learn new tasks Ability to work independently and as part of a team Must pass a background check and drug screening Reliable transportation to and from work site Preferred Attributes: Previous experience in groundskeeping, janitorial work, or facility maintenance Familiarity with basic tools, lawn care equipment, or cleaning supplies Interest or prior exposure to training environments, law enforcement, or military settings WORKING CONDITIONS Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday standard core hours, however some extended or weekend hours may be required.

ADP is hiring a Technical Support Analyst (Bilingual English/Spanish). Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: ****************************************** WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more -- providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed. Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products. Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner. TO SUCCEED IN THIS ROLE: Required Qualifications 1+ years of Customer Service experience (Bilingual English/Spanish)

ADP is hiring a Technical Support Analyst (Bilingual English/Spanish). Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more -- providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed. Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products. Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner. TO SUCCEED IN THIS ROLE: Required Qualifications 1+ years of Customer Service experience (Bilingual English/Spanish)

Job Title: Help Desk Support Specialist II Department: Operations - Services Reports To: RavenTek Program Manager Schedule: Monday - Friday Hours: Full-time, 40-hours/week FLSA Status: Hourly, Nonexempt Clearance: Ability to obtain Secret level Position Summary The Help Desk Specialist II provides advanced front-line technical support services to end users by troubleshooting and resolving hardware, software, and access-related issues. This role serves as an initial point of contact for IT support requests and ensures timely resolution or escalation in accordance with established service level standards. The position supports mission-critical operations by delivering reliable, professional IT support services and maintaining high levels of customer satisfaction. The performance of this position is key to RavenTek's performance on the contract, and therefore RavenTek's mission to support the customer. Requirements Essential Duties and Responsibilities Serve as the initial point of contact for troubleshooting hardware and software issues while providing professional and courteous customer service to all users. Respond to end-user phone, email, or chat requests for technical support in a timely manner while gathering accurate information to diagnose reported problems. Resolve computer, application, system, device, access, and performance issues by applying established troubleshooting procedures and technical knowledge. Utilize product documentation, knowledge bases, and solution databases to research, analyze, and resolve technical issues effectively. Advise users on appropriate methods to resolve issues independently and provide guidance on how to prevent future technical problems. Document incidents, troubleshooting steps, and resolutions using approved help desk systems and tools to ensure accurate recordkeeping. Fulfill established service level standards for response time, resolution quality, and customer satisfaction. Maintain accurate and up-to-date documentation of all support activities and user interactions. Provide support for both legacy systems and modern software applications operating across multiple platforms. Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. Submit Monthly Status Reports on a regular basis, as required. Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly. Complete required compliance training as assigned. Other duties as assigned. Travel up to 10% may be required. Knowledge and Critical Skills Strong customer service orientation with the ability to interact professionally and patiently with users at all levels. Demonstrated technical troubleshooting skills across hardware, software, and application environments. Knowledge of Windows operating systems and common enterprise software tools. Basic networking knowledge, including connectivity and access troubleshooting concepts. Understanding of IT security practices and the importance of protecting sensitive information. High attention to detail to ensure accurate documentation and issue resolution. Ability to work effectively both independently and collaboratively within a team environment. Education & Work Experience High school diploma or equivalent required. Up to 3 years of technical support experience required. Experience with help desk tools, ticket management systems, and standard IT support procedures. Certifications, Licenses CompTIA A+ certification or equivalent entry-level technical certification, preferred. HDI certification, preferred. Additional relevant technical certifications, preferred. Special Requirements Must be able to obtain and maintain Secret level clearance. Work Environment Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential. ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer. This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Job Title: IT Support Specialist I Department: Support Job Type: Regular Full-Time Who We Are: Mode5 is a leading IT Managed Services company providing world-class technology services to businesses for the past 23 years. We provide an exciting and stable work environment. With our strong growth, Mode5 is looking for talented people to join our team and is seeking an IT Support Specialist. This is not the typical stale IT job where you're stuck working on the same old network and aging technologies with limited growth. Here, you will support many technologies, while partnering with talented people in your everyday work! What You Need: As an IT Support Specialist, you will need a working knowledge of Microsoft technologies, workstations, and networks, along with a high value for customer service. Minimum of 1 to 2 years' of remote and onsite desktop support experience Direct experience with Windows 11 and Microsoft 365 Hands on experience with Active Directory user administration and basic networking Managed Services or Technology Consulting experience a plus! Things You Will Do: As an IT Support Specialist, you will troubleshoot a wide variety of challenging issues such as the following: Troubleshoot, and resolve user support issues while maintaining customer satisfaction. Support desktops, software and networks in multiple environments. Diagnose, configure, and resolve network issues involving routers, switches, and connectivity. Your Benefits: At Mode5, your role will make a significant impact to our clients each day while providing the opportunity to work with new technologies each day. Here, you will grow and develop technically and professionally. We take personal development seriously, and love to promote within. Free Fridays! - Every other Friday off. Paid! Competitive Compensation Medical, Dental, and Vision Insurance Simple IRA Savings Plan with Company Match Certification Assistance and Bonus Reward Program Paid Holidays and Vacation Days Causal Work Environment Employee Social Events Life Insurance Coverage Incidental Telecommuting Employee Referral Bonus Alt. Titles: IT Support Specialist, IT Desktop Specialist, IT Helpdesk, , IT Support Technician Must be available to work at our Norfolk office. We are an Equal Opportunity Employer

Job DescriptionBoarhog will be hiring a Technical Support Specialist in Norfolk VA to support the Surface Combat Systems Training Command (SCSTC) which requires Network Administrative Support, including Information Management, Computer and Local Area Network (LAN) Administration, Cyber Security, System Assessment and Authorization (A&A), Functional Area Needs Analysis/Research, Technical Documentation, and Technical Helpdesk Support. SCSTC consists of the Command and Staff located in Dahlgren, Virginia, as well as SCSTC Units, Sites, and Detachments worldwide. Travel may be required to locations such as Mayport FL, Pearly Harbor HI, Everett WA, Rota Spain, and Yokosuka Japan. The use of overtime is authorized when necessary to cope with emergencies, to perform tests, or conduct operations that are continuous in nature and cannot reasonably be interrupted or completed otherwise. The Boarhog headquarters is in San Diego CA with the Boarhog Program Manager for this contract operating out of Boarhog's Richmond VA office. REQUIRED SKILLS and KNOWLEDGE:(1) Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) (2) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes (3) Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance EXPERIENCE:Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/HelpDesk support. CERTIFICATION:IAT Level I (e.g. CompTIA A+, Network+) CLEARANCE:All Contractor personnel shall possess, at a minimum, at the time of Task Order award a current SECRET clearancebased on a Tier 3 (T3)/Tier 3 Reinvestigation (T3R) completed within the last 10 years. OTHER HIRING CONSIDERATIONS:Preference is given to candidates who reside in a Historically Underutilized Business Zone (HUBZone) as determined by the Small Business Administration (see SBA website) BOARHOG BENEFITS:Boarhog has over 13 years of defense industrial base steady, controlled growth and profitability, offering our full-time associates a remarkable compensation package, including: Competitive salary and opportunities for additional compensation. Greater Self-Determination Medical / Dental / Vision Health Benefits. Generous 401K retirement plan after six months of full-time employment, with pre-tax/post-tax options and company matching with immediate vesting to boost retirement savings Vacation. Health savings account. Stipend for residing in a HUBZone location Relocation or small signing bonus, and earned a performance bonus. We thrive in a welcoming culture within a completely flat organization, with a demonstrated vested interest in our associates' personal and professional goals and aspirations, taking pride in the resulting exceedingly low associate turnover rate. As a successful and respected SBA Certified Service Disabled Veteran Owned (SDVO) and Historically Underutilized Business Zone (HUBZone) small business, there is no fat on the Boarhog, promoting a great degree of self-determination... nobody with Boarhog has ever and will never make a living watching other associates do work. The company Chief Executive Managing Member and Owner actively engages in the day-to-day operations and growth objectives, and also periodically performs direct on government and commercial contracts. Pigs in the breakfast... skin-in-the-game, and the story behind our logo. Come join us! E04JI800rmcl408d3hx

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom's areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description Worked in Desktop Support Role for Atleast 5 Years in user community supporting few thousand user community Deploy Office2013 to aprox 2500 Desktops / Laptops in a phases Work with other teams and get the desktops / Laptops ready for E-mail migration Debug for any Desktop issues during office 2013 deployment. Qualifications Microsoft Office 2013 Windows 2008, Windows 7 Deploy office 2013 to few thousand machines Need to work on Script to deploy Office 2013 to all client machines as ITCM tool is not working Exp in Windows 2008, Windows 7 Environments Done Mass Roll outs of Office 2013 to users at various locations across USA. Location is Smithfield VA or Lisle, Chicago Additional Information Candidates need to have demonstrated Office 2013 experience, Windows Admin, Deployment, Scripting, Desktop Support.

JOB DESCRIPTION Watershed Security, is a Veteran Owned Small Business with over 20 years Cybersecurity and Government Contracting experience. Watershed is looking for a Navy Program of Record (POR) Technician to install, troubleshoot and operate NAVY POR systems on Military Sealift Command vessels. Work will be onsite in Chesapeake and Norfolk Virginia and will require extensive travel. REQUIRED QUALIFICATIONS Must have a DoD Secret Clearance Work will occur at contractor facilities in Chesapeake Virginia and at Navy facilities in the Norfolk area. Extensive travel will be required to CONUS and OCONUS locations Possess or be able to obtain a US Passport within 1 month of hire Must possess an IAT II-level security certification as outlined in DoD 8570.01-M Must have at least 7 years of progressive IT experience, with recent POR experience within the past 3 years Must possess Subject Matter Expert-level knowledge and/or skill set in building, deploying, and/or providing tier 2/3 support in at least one of the following systems: CANEs, ADNS, COMPOSE 4.0.x, GCCS 4.1.1.2, CENTRIXS Block 0/1/2, and/or CND systems Must possess knowledge and/or skill set in some or all of the following areas: enterprise-level tier 2/3 computer network support, server virtualization software (VMWare or Microsoft Hyper-V) usage, workstation image deployment, Microsoft Active Directory user and group administration, TMG, IAV patching, CTO/EXORD/OPORD implementation, HBSS configuration, WSUS configuration, Naval Fleet NOC engagement DESIRED QUALIFICATIONS Experience managing small teams to coordinate the installation and maintenance of Navy IT systems in accordance with established policies and procedures Should be able to lift items of 50lbs or less and be able to navigate uneven work surfaces in the environment Must be able to efficiently communicate with senior leadership on the status of activities being performed Must be able to effectively manage team member activities to ensure complete success in resolving the problems being encountered by the user base. PAY RANGE Final salary is influenced by factors such as location, contract labor categories, experience, skills, education, and certifications. Watershed offers competitive compensation, medical and dental benefits, educational reimbursement, 401K plans with matching, 15 days of PTO to start and 11 paid holidays per year. The proposed salary range for this position is: $80,000 - $102,000 USD Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Powered by JazzHR IMq3Vmx0cD

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

General Description Under general direction, the IT Support Specialist will provide on-site technical support for the U.S. Army Corps of Engineers' Engineering Research and Development Center (ERDC) Field Research Facility. This role serves as the primary point of contact for all local IT needs, ensuring smooth daily operations of computers, network devices, and related systems. The specialist will support end users with hardware, software, and connectivity issues; coordinate with enterprise IT teams on system installations and maintenance; and maintain accurate documentation of equipment and service activities. This position requires strong technical knowledge, hands-on troubleshooting skills, and a commitment to providing responsive, professional customer support in a research and field environment. How You Will Fulfill Your Mission Serve as the first point of contact for ERDC FRF lab customers seeking information technology-related technical assistance Provide end-user support for desktop and notebook systems Interact with users daily and assist them with technical issues related to their Windows or Macintosh desktop or notebook system, client application software, printers, or mobile device. Serve as on-site POC for all IT equipment, such as network devices and server systems. Perform desktop and laptop imaging and installation as needed. Record all work in a helpdesk ticketing system. Assist network and systems administration teams with on-site requirements for equipment such as installation, cabling, and power. Serve as site POC for IT-related issues, coordinating user requests with and ensuring the site's needs are effectively communicated to the enterprise IT organizations. Provide professional, courteous, prompt, and accurate IT support and solutions to corporate end users. Work together on issues with other IT technical staff when required. Document and maintain configuration and process information. The duties and responsibilities described in this position description in no way state or imply that these are the only duties performed. This position may require that additional duties and responsibilities be performed. Why We Value You You are able to work independently and show a high level of initiative and attention to detail. You have a consistent character and do not yield to pressure to compromise or cut corners. You have a strong ability to communicate effectively with superiors, colleagues, and customers by clearly expressing your intent and understanding the focus and purpose of the conversation while allowing each person to get their point across. You are open to new ideas and innovations and can create modifications or changes in yourself to adapt or suit a new environment/situation. You have faith in your own ideas and ability to be successful. You hold yourself to the highest standard and work to inspire your team to produce quality work. Specific Knowledge/Certification Requirements Minimum Qualifications Minimum 2 years' experience supporting desktop operating systems in a Microsoft Active Directory environment. Minimum 2 years' experience supporting the following software: Microsoft Office suite, Adobe Acrobat, Internet Explorer, Google Chrome, Firefox, Safari, and McAfee Virus protection (or other enterprise antivirus solution). CompTIA A+ certification (within first 6 months of hire) Possession of or ability to obtain a US government secret clearance. Strong technical knowledge of Microsoft Windows desktop operating systems Experience installing, configuring, and maintaining network printing devices. Experience supporting desktop VPN client configuration and operations. Preferred Qualifications Associate's degree in information technology, Computer Science, or a related field. Baseline familiarity with Linux operating systems and comfort using the command line is desired, with opportunities to grow these skills by supporting Linux-based systems alongside primary desktop support duties. Experience supporting Mac OS in an enterprise environment. Experience with Bomgar Remote Support Tools or a comparable remote support platform. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Working Conditions The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions Physical Demands : While performing the duties of this job, the employee may be required to walk, sit, or stand for extended periods of time; reach with hands and arms; balance; stoop; talk or hear; have sufficient manual dexterity to operate a keyboard, calculator, telephone, and other such office equipment as necessary; may occasionally move and/or lift up to 50 pounds or more with assistance. Specific visual abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus Work Environment : Work will mainly be performed in an office setting and occasionally with irregular hours. Travel : A low amount of travel away from the office may be required.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Under the direction of the Supervisor of Technology Support Services, performs routine work. Work involves assisting team members with the servicing and repairing of computer hardware (desktops, laptops, and mobile computing devices), applications, and associated peripherals to include preventive maintenance and component replacement. Work requires providing professional customer service to staff and students. The work is dispatched from the help desk. Essential Duties Assists with the installation, maintenance and repair of computer hardware, applications, and associated peripherals. Assists with resolving computer hardware, application, and associated peripherals problems. Assists with the setup and configuration for new and replacement computer hardware, applications and associated peripherals. Familiar in the use of tools and equipment employed in testing and repairing of assigned systems. Tracks all work performed in the help desk work order system. Can travel to and from school's/work sites in the performance of duties. Utilizes appropriate safety equipment in the performance of duties. Conforms to all departmental procedures and policies. Models nondiscriminatory practices in all activities. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.) Minimum Qualifications (Knowledge, Skills and Abilities Required) Must possess a High School diploma. Must be able to demonstrate entry level experience in computer hardware and network support. Must possess a basic understanding of Windows 7 operating system, Microsoft Office, Ethernet network, Microsoft Server 2008, Active Directory Tools, TCP/IP, DHCP and DNS protocols. Must possess sound communication, customer service and professional skills. Ability to work effectively with team members and, at times, without direct supervision; establish and maintain effective working relationships with co-workers and end-users; utilize time efficiently; follow oral and written instructions. Must be able to operate a motor vehicle and possess a valid Virginia Driver's License. For a complete job description visit ********************************************************************************

Entry-Level IT Technician - Blackwater Technology Solutions Job Type: Full-Time | Entry-Level About Us Blackwater Technology Solutions is a veteran-owned IT services company built by two retired veterans. We deliver military-grade precision to local businesses through IT support, VoIP systems, website and AI integration, and workforce training. We're looking for a disciplined, motivated Entry-Level IT Technician to grow with us. You don't need to know everything on day one-you just need the drive to learn fast, solve problems, and take care of customers. What You'll Do Assist with the installation and configuration of VoIP and IT systems. Support AI-driven websites and integrations. Help troubleshoot and maintain client networks and systems. Participate in client site visits, audits, and routine service calls. Learn and apply best practices from senior technicians and leadership. What We Offer Paid training and sponsorship for CompTIA certifications (Tech+, A+, Network+). Direct mentorship from experienced Navy veterans. Hands-on experience with cutting-edge IT and AI tools. Clear growth path into higher-level IT roles. What We're Looking For Discipline, reliability, and eagerness to learn. Strong problem-solving and communication skills. Customer-first attitude. Local candidates preferred (Elizabeth City, Camden, Currituck). Basic IT knowledge helpful, but not required. Compensation & Benefits Competitive entry-level pay (commensurate with experience). Paid certification training. PTO and growth opportunities as the company expands.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Norfolk, VA. This position is contingent upon award. How Role will make an impact: Technical Proficiency: * Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) * Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) * Electronic device functionality (computers, network components, peripherals) * Operating System command line execution (e.g., ipconfig, netstat) * Cloud computing service and deployment models (SaaS, IaaS, PaaS) * Network protocols (TCP/IP, DHCP, DNS) Security Awareness: * Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) * Data security standards (PII, PCI, PHI) * Information classification, compromise procedures, and incident management processes Support and Service Delivery: * Risk management processes (assessment and mitigation) * Incident data analysis and trend identification Service desk best practices * Customer service and communication skills * Technical training development and delivery Incident tracking and solution database management * Trouble ticketing system utilization (incident, problem, event documentation) * Standard Operating Procedure (SOP) development and maintenance Requirements What You Will Need to Join Our Award-Winning Team: * Clearance: Must possess and maintain an active Secret Clearance * Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. * IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What Sets you apart: * IAT II Certification: CCNA, Security+, CND, OR SSCP

Job Title: Help Desk Support Specialist I Department: Operations - Services Reports To: RavenTek Program Manager Schedule: Monday - Friday Hours: Full-time, 40-hours/week FLSA Status: Hourly, Nonexempt Clearance: Ability to obtain Secret level Position Summary The Help Desk Specialist provides front-line technical support services to end users by troubleshooting and resolving hardware, software, and access-related issues. This role serves as the initial point of contact for IT support requests and ensures timely resolution or escalation in accordance with established service level standards. The position supports the mission by delivering reliable, professional IT support services that enable mission-critical operations and maintain high customer satisfaction. The performance of this position is key to RavenTek's performance on the contract, and therefore RavenTek's mission to support the customer. Requirements Essential Duties and Responsibilities Serve as the initial point of contact for end-user technical support requests via phone, email, or chat. Troubleshoot and resolve basic hardware, software, system, device, access, and performance issues. Support installation, configuration, and upgrades of software and hardware. Set up user profiles, manage user access, and perform password resets. Utilize product documentation, knowledge bases, and solution databases to research and resolve issues. Advise users on best practices to prevent recurring technical problems. Document incidents, resolutions, and support activities using help desk ticketing systems. Escalate unresolved or complex issues to appropriate technical teams or higher support tiers. Support both legacy applications and modern web-based applications across multiple operating systems. Fulfill service level agreements for response time, resolution quality, and documentation accuracy. Maintain accurate and complete records of all support activities. Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. Submit Monthly Status Reports on a regular basis, as required. Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly. Complete required compliance training as assigned. Travel up to 10% may be required. Other duties as assigned. Knowledge and Critical Skills Strong customer service orientation and professional demeanor. Basic understanding of computer systems, applications, and operating systems. Knowledge of Windows operating systems. Familiarity with help desk tools, ticketing systems, and troubleshooting procedures. Understanding of IT security best practices. Effective verbal and written communication skills. Strong problem-solving and analytical abilities. Attention to detail and documentation accuracy. Ability to work effectively both independently and as part of a team. Willingness and ability to learn new technologies and processes. Education & Work Experience High school diploma or equivalent required. Up to 2 years of technical experience required. Certifications, Licenses CompTIA A+ certification, preferred. HDI certification, preferred. Other relevant IT support certifications, preferred. Special Requirements Must be able to obtain and maintain Secret level clearance. Work Environment Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential. ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer. This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military