Help desk analyst jobs in Cleveland, OH

and will be working on site 5 days a week. Our client on the east side of Cleveland has an immediate opening. The IT Support Analyst role encompasses the effective execution and closure of request and incident tickets pertinent to your site, developing and maintaining positive relationships with key stakeholders, and proactively addressing issues to prevent service disruptions. In this role, you will collaborate closely with the Site IT, Global Support and Monitoring and Service Management teams, ensuring a strong partnership with the business and a dedicated focus on refining operational processes and procedures. This collaboration aims to streamline IT operations and enhance service delivery. ** Audio/Visual Meeting room setup is required, Microsoft Teams technology preferred. Responsibilities Record all service requests in the ticketing system, including calls, emails, voicemails, chats, and walk-ins. Deliver precise and comprehensive solutions to user inquiries, escalating or transferring incidents when necessary. Inform users about the status of their service requests or incidents. Troubleshoot complex hardware and software issues on PCs, perform installations and upgrades. Investigate and address inquiries in line with established policies. Manage incident resolution and service request fulfillment in collaboration with various teams. Identify recurring support issues and create problem tickets. Contribute to and maintain knowledge base documentation. Potential Responsibilities based on assignment Install and support meeting room equipment conforming to IT standards for conferencing. Provide local support for networks, servers, and security, including hardware replacements. Enhance communication and problem-solving skills continuously and develop more efficient support methods. Participate in projects to improve service quality and foster technical and career development. Assist in the global rollout of new applications and provide support at local sites. Educate and train local site users on IT systems and processes. Collaborate with vendors or third parties for issue resolution or upgrades at local sites. Qualifications The ideal candidate should possess a technical degree with 3+ years of relevant experience, along with the following competencies: Microsoft Windows 10 and 11 Office 365 applications such as Teams, OneDrive, Outlook, and OneNote Web browsers including Microsoft Internet Explorer and Edge, Google Chrome, and Safari PDF applications like Adobe Acrobat and Foxit Reader ServiceNow for service management If qualified and interested, please submit a resume using the link below. Desired Skills and Experience Our client on the east side of Cleveland has an immediate opening. This is a contract position and will be working on site 5 days a week. The IT Support Analyst role encompasses the effective execution and closure of request and incident tickets pertinent to your site, developing and maintaining positive relationships with key stakeholders, and proactively addressing issues to prevent service disruptions. In this role, you will collaborate closely with the Site IT, Global Support and Monitoring and Service Management teams, ensuring a strong partnership with the business and a dedicated focus on refining operational processes and procedures. This collaboration aims to streamline IT operations and enhance service delivery. Audio/Visual Meeting room setup is required, Microsoft Teams technology preferred. Responsibilities * Record all service requests in the ticketing system, including calls, emails, voicemails, chats, and walk-ins. * Deliver precise and comprehensive solutions to user inquiries, escalating or transferring incidents when necessary. * Inform users about the status of their service requests or incidents. * Troubleshoot complex hardware and software issues on PCs, perform installations and upgrades. * Investigate and address inquiries in line with established policies. * Manage incident resolution and service request fulfillment in collaboration with various teams. * Identify recurring support issues and create problem tickets. * Contribute to and maintain knowledge base documentation. Potential Responsibilities based on assignment * Install and support meeting room equipment conforming to IT standards for conferencing. * Provide local support for networks, servers, and security, including hardware replacements. * Enhance communication and problem-solving skills continuously and develop more efficient support methods. * Participate in projects to improve service quality and foster technical and career development. * Assist in the global rollout of new applications and provide support at local sites. * Educate and train local site users on IT systems and processes. * Collaborate with vendors or third parties for issue resolution or upgrades at local sites. Qualifications The ideal candidate should possess a technical degree with 3+ years of relevant experience, along with the following competencies: * Microsoft Windows 10 and 11 * Office 365 applications such as Teams, OneDrive, Outlook, and OneNote * Web browsers including Microsoft Internet Explorer and Edge, Google Chrome, and Safari * PDF applications like Adobe Acrobat and Foxit Reader * ServiceNow for service management If qualified and interested, please submit a resume using the link below. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™

Corporate IT Support Capstone is seeking an experienced on-site Corporate IT Support professional to take responsibility for providing technical assistance to computer system users. The position involves communicating, monitoring and resolving user support requests either on-site or remotely. This role relies on experience and judgment to accomplish goals and service client requests in a timely fashion. This is a full-time, exempt position with comprehensive benefits in a casual business environment. Essential Functions: Respond to user support requests submitted through ticketing system, email or phone within expected response times. Setup, install, maintain, manage and repair, server and desktop hardware, network equipment, mobile devices, printers and peripherals. Create and manage user accounts and permissions within Active Directory. Install and update company approved software and operating systems Provide end user support and best practice use of Windows 11, IOS, Office 365 and other business applications. Provide entry level cybersecurity support, guidance and training. Build and foster relationships with internal employees, vendors and team members. Other duties as assigned. Skills and Experience Requirements: Two plus years of related work experience. Knowledge of computer hardware and networking support. Experience with using and supporting Microsoft Operating Systems, Office 365 Applications, Active Directory and business applications. Excellent interpersonal and customer relations skills. Benefits: Competitive salary. Paid Time Off and Holidays. Comprehensive Benefits Plans (Medical, Dental, Life, Vision, and Disability Insurance). 401(k) retirement plan with company match.

Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**

General Definition of Work Performs difficult skilled technical work managing and maintaining computer and network services, the security of computer network and communications, the Microsoft Active directory, and the Virtual Server Environment (VMware) for the City, developing solutions for project requirements, coordinating with vendors, developing and reviewing bids, evaluating new technologies, and related work as apparent or assigned. Work is performed under the limited supervision of the Director of Information Technology. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Essential Functions Maintains computer and network services by providing secure and reliable service to all City departments including designing the solutions, installs, configuration, troubleshooting and maintenance of computer and network equipment. Manages the security of the City computer network and communications; ensures system integrity and security for various operating systems and software used by the City through monthly patches, upgrades and bug fixes. Manages and maintains the Microsoft Active directory for the City to provide a safe and stable environment; creates and maintains network user accounts and security. Manages and maintains the Virtual Server Environment (VMware) for the City. Designs solutions for project requirements; works with vendors reviewing bids to evaluate proposed solutions and makes recommendations to the Director of IT; analyzes new technology for more efficiency and cost effectiveness; creates and reviews bids for hardware and software needs; works closely with vendors; coordinates outside maintenance contracts and services. Installs, configures, and maintains network hardware including but not limited to switches, wireless access points, routers and cabling. Analyzes, diagnoses, and repairs software issues; consults with users and tier one through three support to solve technical questions; provides assistance to all City departments with various hardware and software components including purchasing assistance. Documents and records services performed via helpdesk software; prepares summaries and written reports for supervisors; maintains accurate records of hardware and software inventory and software licenses to adhere to licensing and retention policies. Attends user groups, training and interface committees; transports equipment as needed. Provides training, direction and support to level one Desktop Support Technician as needed. Completes and ensures integrity of server operating software and data backups. Knowledge, Skills and Abilities Thorough knowledge of the principles of modern office procedures, systems and equipment; thorough knowledge of the policies, procedures and activities of the department; thorough knowledge in Microsoft Windows Operating Systems and Microsoft Office Professional applications; thorough knowledge in virus and spyware protection tools; general knowledge of Power Shell. Skill in the use of personal computers, associated software packages, hardware, and peripheral equipment; skill in enterprise level Local Area Network (LAN)/Wide Area Network (WAN) environment including administration of network architectures, principles and topologies. Ability to use diagnostic and performance tuning tools; skill in standard backup infrastructures and software tools and in Virus Protection and Anti-Spam tools; ability to troubleshoot hardware and software issues with computers, printers, equipment, City-standard software applications, networks, systems, and other peripherals, and perform repairs or fixes; ability to use diagnostic and performance tuning tools; ability to follow electronic document retention policies and perform discovery searches; ability to read, interpret, and apply detailed and technical manuals and verbal/visual instructions, as well as understand documented procedures, flow charts, operating systems, and computer operations concepts; ability to complete work in a timely fashion and initiate proper and acceptable direction for completion of work with a minimum of supervision and instruction; ability to communicate effectively in oral and written form; ability to perform and organize work independently; ability to multitask; ability to use strong interpersonal and customer service skills using tact, patience and courtesy; ability to establish and maintain effective working relationships with associates, department heads, vendors, and the general public. Education and Experience Bachelor's degree in computer science, information technology, or related field and considerable experience in computer management including Windows Servers, Structured Query Language (SQL) Server, backup technologies, security technologies, forest and domain level trusts, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), or equivalent combination of education and experience. Physical Requirements This work requires the occasional exertion of up to 50 pounds of force; work regularly requires sitting, using hands to finger, handle or feel and repetitive motions, frequently requires speaking or hearing and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, assembly or fabrication of parts within arm's length, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic). Special Requirements Possession of Microsoft Certified Systems Professional (MCSP) Certification or equivalent upon hire. Possession of Cisco Certified Network Associate (CCNA) Certification or equivalent upon hire. Must meet and maintain all training and education requirements for position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. The City of Shaker Heights does not hire individuals who use or test positive for tobacco or nicotine products. Please file application and/or resume: CITY OF SHAKER HEIGHTS HUMAN RESOURCES DEPARTMENT 3400 LEE ROAD SHAKER HEIGHTS, OH 44120 E-mail: ***********************************

*Technology Systems Specialist* Apply fast, check the full description by scrolling below to find out the full requirements for this role. Cleveland, OH | Full-Time | $65,000-$73,000 About the Company We're a growing commercial glazing contractor based in Cleveland, specializing in storefront systems, curtainwall, aluminum entrances, and architectural glass. We're expanding into adjacent markets (sheet metal, metal panels, doors, hardware) and transforming how we operate through strategic technology adoption. We're building a company that combines craftsmanship with modern systems. We believe technology should empower our team, eliminate friction, and enable profitable growth. We're at an inflection point where operational capability meets opportunity-and we're looking for someone who wants to grow with us. The Opportunity: Build Your Career While Building Our Systems We're hiring a *Technology Systems Specialist* to help architect, implement, and optimize the technology systems that will enable our next phase of growth. This is a foundational role at an early-career level-you'll work directly with ownership to develop expertise while making real impact from day one. *This role is designed for someone who's building their career.* You don't need to be an expert yet. You need to be a learner, a builder, and someone who thrives in figuring things out. We'll invest in your development-you invest your curiosity and drive. *This isn't an IT help desk role.* You won't be resetting passwords or troubleshooting printers (we have a 3rd party IT vendor for that). This is a *business systems and technology implementation role* where you'll: * Learn and master to make it the operating system for our entire company * Build workflow automations that eliminate manual busywork * Train our team to leverage AI tools for productivity gains * Organize our file systems and create scalable processes * Help develop custom applications that connect estimating to shop floor execution Why This Role Could Be Your Launchpad *You'll learn by doing.* Owner is deeply engaged in technology strategy and will mentor your development. You'll learn , workflow automation (n8n), AI integration, and business systems implementation through real projects-not just theory. *You'll have real impact.* Your work will directly save hundreds of hours, reduce errors, improve visibility, and enable growth. You'll see the results of your efforts every day. This isn't maintaining legacy systems-you're building something new. *You'll have room to grow.* This role has a clear growth path. Start as Technology Systems Specialist, develop expertise over 2-3 years, advance to Technology Systems Manager. Your compensation and responsibilities will grow as you develop. *You'll have real autonomy.* After initial training and development, you'll own execution. If you're someone who thrives with clarity of mission and freedom to figure out the path, this is your environment. What You'll DoIn Your First 90 Days (Learning & Foundation) * *Immerse:* Meet every stakeholder, learn our business, understand construction operations * *Learn:* Deep-dive into , our automation tools, AI platforms, and current systems * *Assess:* Audit current technology usage, identify gaps and opportunities * *Contribute:* Begin tackling quick wins while developing deeper expertise In Your First Year (Building & Implementing) * Ownership:* * Learn the platform deeply, then redesign our board structure for all departments * Build SOPs for who uses , how, and when-then train staff and drive adoption * Configure workflows and automations to maximize platform value * Monitor usage, address non-compliance, continuously optimize *Workflow Automation:* * Learn automation tools (n8n, automations, AI agents) * Build automations: meeting transcription, email scraping, automatic data routing * Partner with Financial Manager on financial workflow automation *AI Adoption & Training:* * Develop structured AI training program for staff (ChatGPT, Claude, Gemini, Google Workspace AI) * Build use case libraries and prompt templates by role * Govern AI usage with best practices *Google Drive Management:* * Lead migration from to organized Google Drive structure * Design and document file organization SOPs * Train staff and maintain organization standards *Financial Manager Partnership:* * Support implementation of expense management systems * Help build financial dashboards and reporting tools * Develop automation for AP invoice processing and PO workflows What We're Looking ForThe Right Mindset (Essential) ? *Intellectual Curiosity* - You ask "why" and "how." You read documentation voluntarily. You get excited by solving puzzles. ? *Self-Direction* - You don't wait to be told what to do. You identify problems and start working on solutions. ? *Comfort with Ambiguity* - You can work without perfect instructions. You try first, ask for help when truly stuck. ? *Growth Mindset* - You see challenges as learning opportunities. You accept feedback without defensiveness. ? *Builder Mentality* - You want to create things, not just maintain them. You take ownership of outcomes. Foundational Skills (Required) ? *2-4 years* of relevant experience (IT, operations, systems, business analysis, or related fields) ? *Demonstrated ability to learn new platforms quickly* - Show us examples of tools you taught yourself ? *Basic automation understanding* - You get triggers, conditions, and actions (even just Excel macros or email rules) ? *AI tools familiarity* - You've used ChatGPT, Claude, or similar and understand what AI can and can't do ? *Systems thinking* - You see how processes connect and understand that changing one thing affects others ? *Clear communication* - You can explain technical concepts to non-technical people Bonus Points For * Any project management platform experience ( , Asana, Notion, Airtable, etc.) * Construction, manufacturing, or trades industry exposure * Basic coding/scripting (Python, JavaScript, or advanced Excel) * Google Workspace familiarity * Training or teaching experience (even informal) * Side projects demonstrating initiative (personal automation, app development, systems you've built) This Role Is Probably NOT Right If You... * Need extensive structure and detailed instructions to function * Freeze when faced with ambiguity * Want a job where you maintain existing systems rather than build new ones * Are looking for a senior-level position with senior-level pay * Aren't genuinely interested in technology and continuous learning What We OfferCompensation & Benefits * *Base Salary:* $65,000 - $73,000 (based on experience and demonstrated capability) * *Benefits:* Health, dental, vision insurance | 401(k) with company match | PTO * *Professional Development:* Budget for training, certifications, and conferences Growth Path This role has a clear advancement trajectory: * *Year 1:* Technology Systems Specialist - Learn, build foundation, prove capability * *Year 2-3:* Senior Technology Systems Specialist - Expanded scope, greater autonomy, higher compensation * *Year 3+:* Technology Systems Manager - Leadership role, strategic responsibility, competitive salary Work Arrangement * *Cleveland-based position* - In office 3 days/week minimum (flexibility on which days) * Office located in Brooklyn Heights - facility with shop and project room * Remote work 2 days/week after initial onboarding period Culture & Environment * *Small company environment:* Direct access to decision makers, minimal bureaucracy * *Mentorship-focused:* Owner will invest significant time in your development * *Results-oriented:* We care about outcomes, not performative busyness * *Innovation welcome:* Explore new tools, test ideas, recommend improvements * *Respect for craftsmanship:* We value people who take pride in their work About the Team You'll Join *You'll report to:* Owner (direct access to company leadership) *You'll partner closely with:* * *Financial Manager* - Your key collaboration partner for technology-enabled financial operations * *Office Coordinator* - Your execution support for training, monitoring, and content creation * *Project Managers* - Internal customers for project management tools and workflows * *Estimators* - Key stakeholders for custom application development * *Shop and Field Operations* - End users of work order and mobile systems How to Apply *To apply, please submit:* 1. *Resume* highlighting your relevant experience and any examples of self-directed learning or technology projects 2. *Cover letter (1 page max)* addressing: * What interests you about this role and why it fits your career goals * A specific example of something you taught yourself (a tool, skill, or system) * How you approach learning something new when you don't have all the answers Timeline * Applications reviewed on rolling basis * Phone screens scheduled within 1 week for qualified candidates * Interview process: 2 rounds (first with Owner + Financial Manager; second includes hands-on exercise) * Decision and offer within 4-5 weeks of posting * Start date: January 2026 (flexible for right candidate) Equal Opportunity Employer We're committed to building a diverse team and creating an inclusive workplace. We encourage applications from candidates of all backgrounds, experiences, and perspectives. xevrcyc _*Ready to build your career while building our technology foundation?*_ _*We'd love to hear from you.*_ Job Type: Full-time Pay: $65,000.00 - $73,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Vision insurance Work Location: Hybrid remote in Independence, OH 44131

System/IT Admin || Parma, OH || Hybrid Desired Skills and Experience: 2+ years of experience supporting Amazon Connect Experience providing administrative support for virtual desktops and call center solutions Extensive knowledge of AWS products and services Great communication skills, verbal and written Pluses: Zendesk for ticketing

Act as the first point of contact for technical issues submitted via phone, email, or ticketing system. Provide hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals. Support and troubleshoot credit union-specific applications such as Symitar, Synergy, FICS, and other financial platforms. Perform user onboarding/offboarding, including hardware setup, user account provisioning, and access configuration. Manage support tickets in the help desk system, ensuring timely response and accurate documentation of all actions and resolutions. Maintain and update internal IT documentation, including system configurations, procedures, known issues, troubleshooting steps, and asset records. Troubleshoot basic network issues (e.g., LAN, Wi-Fi, VPN connectivity). Maintain IT hardware inventory, coordinate asset deployment and recovery. Collaborate with vendors and escalate issues as needed. Participate in IT projects and contribute to the implementation of new systems and upgrades. Educate employees on new tools, best practices, and IT policies.

Akkodis is seeking a IT Technician for a client in Akron OH. The position will monitor workload automation and identify and resolve batch job failures by coordinating support resources for proper triage and resolution including documentation of each incident in the appropriate systems. Pay Range: $24/hr - $26/hr (The rate may be negotiable based on experience, education, geographic location, and other factors.) JOB RESPONSIBILITIES: Monitors and proactively manages batch job scheduling end-to-end across platforms from a central point of control. Helps lead incident management process through its lifecycle to ensure effective and efficient responses for major incidents. Identifies and escalates technical trouble trends impacting store operations. Responds to incoming calls, provides input on health of systems and coordinates escalation processes pertaining to incidents that impact store operations. Assigns unresolved issues to the appropriate resolving groups via trouble tickets. Makes proper and consistent use of tools and reference materials in researching issues and providing solutions. Properly documents each contact in the appropriate ticketing system quickly and accurately. Continuously develops and improves technical knowledge and customer service skills. Attends training as required/needed. Performs other related duties as assigned. Required Experience & Skills: 2-4 years related experience required. Working knowledge of Microsoft Teams, Outlook, Word and Excel. Familiarity with ServiceNow or digital workflow applications is a plus. Working knowledge of AutoSys, SolarWinds, Nagios software is highly desirable; Maestro/TWS knowledge would be a plus. Computer software and/or hardware technical training and/or earned college hours is a plus. Experience in a retail business is a plus. If you are interested in this IT Technician job in Akron OH . then please click APPLY NOW. For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact Nandakini Sajwan at ************ or *********************************. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Job Title: IT Support Engineer We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability. Key Responsibilities Scope of Work / Activities to be Covered Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices. Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability. Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues. Conduct preventive maintenance activities such as security checks, system health checks, and patch updates. Monitor and coordinate critical service requests with remote teams and vendors as needed. Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through. Expected Results Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period. Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills. Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure. Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability. Qualifications & Skills Proven experience in IT support, helpdesk, or desktop engineering roles. Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals. Familiarity with ITSM ticketing systems and incident management processes. Ability to conduct preventive maintenance and security checks. Strong communication skills and ability to interact with end-users at all levels. Detail-oriented with strong documentation and reporting skills. Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus. Why Apply? This is a fantastic chance to work on a high-profile project

Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe. This position is 100% on-site in Brecksville, OH. Position Summary: Responsible for setup, deployment and support of end user computer systems and peripherals. Researches, defines, implements and maintains deployment and maintenance strategies. Responds to queries, runs diagnostic programs, troubleshoots, and also supports end users in a Tier 1 Help Desk capacity. Assists the IT team on various other efforts, related systems, and software. Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned. * Windows operating systems. Understand processes, security, local accounts vs. domain accounts, profiles, services, etc. * Experience with Desktop repair/installation, knowledge of main internal components of a system, replacement of these parts; ability to install software, operating systems, drivers, etc. * Basic Networking (IP/Ethernet) * Research and manage peripherals, adapters, other tools, and software as requested * Malware management, removal, prevention, anti-virus * Research new software or other data as needed by projects * Research/obtain quotes for PCs, hardware, misc. as needed by I.T. * Supporting end-users * Printer support * MS Office suite * Maintain organization of storage room * Maintain internal IT documentation * Able to work in a fast paced company with strict deadlines * Other duties as assigned Supervisory Responsibilities: None Requirements Minimum Qualifications: * Basic understanding of servers and networks * Working towards degree in Information Technology * Interested in pursuing a career in a corporate IT support environment * Ability to work independently and complete projects in a timely manner * Strong technical writing skills Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, vendors, non-engineers and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Certificates, Licenses, Registrations: Maintains a valid Driver's License. Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to operational or other company demands. * Mental: Must be able to effectively communicate with others; complete and understand complex analysis of computer/phone system issues and business related issues with IT ;research, read, analyze and interpret written materials; meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems. * Physical: Must be able to use computer equipment, exerting up to 25 lbs of force occasionally and or a negligible amount of force constantly to move objects, kneel, reach, push, pull and lift for sustained periods of time. Must be able to stand, walk sit and type of long periods of time. Exposure to moderate noise level. Knowledge, Skills, and Abilities Required: Knowledge of IT, modern business communication, office procedures and methods. Skill to troubleshoot laptops, personal computers and various software packages such as Microsoft Office Suite. Must be able to work with other departments and AMT employees. Must also be able to work with clients, vendors and 3rd party suppliers. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Equipment Used: telephones, computer, other office equipment as needed. Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check. AMT is an Equal Opportunity/Affirmative Action Employer. Benefits: * Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service. * Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others. * 401k: AMT matches 100% of your contribution, up to 3% of your salary. * Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one Other Exciting Perks! * Family-oriented, Positive Working Environment * Discretionary Yearly Raises * On-site Vending & Gym * Annual Employee Appreciation Picnic * Tuition Reimbursement * Employee Referral Bonus Program * Employee Assistance Program

We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user experience. This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune. Exposure to these platforms is supplemented by structured learning opportunities including LinkedIn Learning and technical boot camps, providing a strong foundation for career progression within IT. Responsibilities Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development. Service Desk shifts: 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, and 8:30 AM-5:30 PM. Deliver remote support using industry-standard tools to resolve technical issues efficiently. Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow. Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect. Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing. Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance. Evaluate software and hardware compatibility to support system upgrades and application rollouts. Engage with external vendors for escalated issue resolution beyond internal support capabilities. Provide technical support for companywide meetings, events, and conferences to ensure seamless execution. Monitor ServiceNow trends and resolution history to identify and recommend preventative measures. Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience. Qualifications High School Diploma or GED required. Minimum of 2 years of experience in an IT support role. Experience working in a call queue environment is a plus. Familiarity with ServiceNow preferred. Demonstrated understanding of IT concepts and processes within an ITIL framework. Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments. Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building. Proven ability to collaborate effectively across technical teams and resolver groups. Excellent verbal and written communication skills. Commitment to representing the IT department professionally and positively in all business interactions. General awareness of cybersecurity best practices and ability to provide basic guidance to end users. We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted. #BPUS

Service Technicians are the heart of our industry. Our technicians work in a safety-first type of environment and don't mind heights or working on mechanical parts. Service Technicians are responsible for performing field maintenance, routine inspections, preventative, and complex repairs requiring strong electrical and mechanical troubleshooting background. Why Work for Crane 1 Pay: $25-$45/hr Time and a half for any work on Saturday Double time pay for any work on Sunday Company Truck, cell phone, boot program, PPE provided Rapid Quote (Bonus Incentive Program) Benefits Day 1: Medical, Dental, & Vision Advancement: Training program into Sales or Management Referral Bonuses up to $2500 Employee-centric: 401K match program, vacation 80 hours year 1 / PTO, tuition reimbursement Service Technician Role & Responsibilities Perform maintenance, inspection, and repairs on overhead cranes within the allowed hours without compromising safety or quality. Perform spot checks to ensure the highest level of quality & workmanship. Working knowledge: electromechanical troubleshooting (480V, 3-phase motor control, VFD, AC/DC). Working at heights & some heavy lifting. Document findings and make consultative recommendations regarding the repair and safety-related concerns to the customer for the inspected equipment. Provide proper checklists and required forms and with customer signatures for all inspection or service-related documentation. Other duties as assigned. Service Technician Required Skills and Experience KNOWLEDGE: A minimum of (2) years of manufacturing/industrial electrical /mechanical experience. SKILLS: Thorough knowledge of electrical theory for power and controls. Thorough knowledge of the mechanical systems of cranes/hoists. Thorough knowledge of simple structural elements Understanding of the OSHA/ANSI standard (is required) The position requires 8 to 12-hour shift work, which can include Saturdays and Sundays. Ensure we maintain a professional, safe, productive, and compliant work environment. ABILITY: A passion for providing top-notch customer service to our customers. Valid driver's license and ability to meet our driving requirements. Occasional varied overtime as required by the customer and be available for “on-call” as part of the site requirements. Equal Employment Opportunity (EEO) Statement Crane 1 Services is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We believe in fostering a supportive environment where every employee is valued and given the opportunity to succeed.

I am looking for a Help Desk/IT Support Analyst for a direct hire opportunity in Downtown Cleveland. I found your resume on line and would like for you to review the information below. If this description looks like an opportunity you would like to consider, forward me a clean version of your most current resume. If you know someone who may be a fit otherwise, feel free to share my contact information with them. ************ x208 or [email protected] Job Title: IT Support Analyst (Help Desk) Status : Non-exempt (overtime paid) Work Schedule: Th, Fri, Sat, Monday 12pm till 10pm SCOPE OF RESPONSIBILITY: IT Support is the team responsible for servicing support queries to the global IT support telephone numbers and mailboxes. The team is based in Cleveland, Ohio. IT Support Analysts are responsible for the initial contact and support of the end user community for Firm-wide hardware, business critical applications and simple networking issues by investigating, researching, troubleshooting and/or escalating issues in an efficient manner. Technology-related queries are received from internal and external clients via telephone, email, third party vendors, or walk-ups and recorded in the team's service desk management tool (ServiceDesk Plus). The position reports to the local IT Support Manager with a dotted line to the remote IT Support Manager, forming an international support team. The IT Support Analyst is required to have a good working relationship with the end-user community, vendors and all other areas of the Technology department. PRIMARY DUTIES: Answers IT Support phones in a polite and professional manner and responds to support queries submitted by email and other means in a timely manner. Monitors IT Support voice mailbox. Obtains accurate and pertinent details and records all requests into the service desk management tool. Categorizes and prioritizes incoming requests to identify trends and set resolution timescales based on impact and urgency of the issue. Escalates tickets which cannot be resolved to the appropriate technology teams, such as Technical Infrastructure, Systems Development, Practice Support, and office-level technology support staff. Assists in the resolution of all technology-related questions or problems. Areas of support include: Dell laptops and desktops, HP printers, Microsoft Office 2010, Legal MacPac, Best Authority, Nuance, iPhone, iPad, Android, BlackBerry and remote access tools. IT Support team maintains ownership of all requests and follows up with users and colleagues to ensure that calls are handled within the set timescales. Performs follow-up on resolved calls as requested. Reports relevant facts for any reported system problems such as malfunctions, slowdowns, or other anomalies to the appropriate technology team. Assists with the communication of problems within the IT Support team and the Technology department using the Problem feature in the service desk management tool. Researches, develops and documents best practices and standard procedures using the knowledge management features of the service desk management tool. Shares knowledge and experience with colleagues across the department. Assists in the creation and review of end-user documentation to ensure accuracy and consistency. Assists with project work, such as testing new software, training new hires and providing insight into any end-user support issues on all new software and projects, as time permits. Other collateral duties, as assigned. Qualifications MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE High School Diploma Three years computer-operations experience, preferably in a Windows environment Advanced educational courses are preferred SKILLS Experience of working within a customer service environment Knowledge of Microsoft Office Professional 2010 or earlier Knowledge of Microsoft Windows 7 or earlier Knowledge of desktop applications and their use in a legal environment Experience with PC-based systems, mobile devices and remote access tools Suitable IT qualification at NVQ level (or equivalent) is desirable PERSON SPECIFICATION Focus on customer care Ability to empathize with people Excellent communication and interpersonal skills Good attention to detail Good organizational skills Ability to work well under pressure Ability to multitask Additional Information Direct Hire

Job DescriptionSummary Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a plus! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Connectwise RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description POSITION:DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years · PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written & oral communication skills, customer sat skills, organized and professional. · Experience in medical technology support a plus as well. Location: Avon OH, Euclid OH to Akron OH to Wooster OH. Etc Additional Information For more information, Please contact Shubham ************

Responsive recruiter Benefits: 401(k) matching Company parties Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources We are seeking a tech-savvy and service-oriented Level 1 IT Support Specialist to join our growing team in Cleveland, OH. This entry-level role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping others navigate technology. The ideal candidate will be resourceful, organized, and able to provide technical assistance while maintaining a strong customer-service mindset. This person should be collaborative, solution-oriented, and aligned with our Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART). Essential Duties and Responsibilities: Technical Support: Provide basic troubleshooting for desktops, laptops, printers, and software (Windows and mac OS). Use remote support tools and diagnostic utilities to resolve service tickets promptly and effectively. User Support and Onboarding: Set up and decommission workstations and accounts for new hires and terminations. Assist team members with password resets, portal access, and SharePoint support. Collaboration and Communication: Prioritize, track, and manage support tickets to meet service-level expectations in coordination with third-party IT vendors. Build and maintain strong cross-departmental relationships through clear communication, active listening, and timely follow-up. IT Operations: Escalate and manage issues related to: Printers and printing systems Cell phone and IT equipment procurement Ticketing system oversight and support workflow improvement Maintain internal documentation on systems, tools, and IT procedures. Location and Work Environment: Onsite in Cleveland, OH. Occasional travel between company locations may be required. Primarily office-based with some exposure to warehouse environments (some areas may lack heating or air conditioning). Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Schedule, Compensation, Benefits, and Perks: Standard schedule: Monday - Friday, 8:30am-5:00pm. Occasional evening or weekend availability may be required to support projects or urgent service needs. Base salary: $42,000-$55,000. Comprehensive health insurance (medical, dental, vision), and supplemental insurance plans are available. 401(k) with company match. Team member rental discounts. And more! Qualifications and Requirements: Associate's degree in Information Technology, Computer Science, or related field (or equivalent work experience). 1-2 years of experience in a help desk or IT support role preferred. Familiarity with Windows and mac OS operating systems. Basic knowledge of Microsoft 365, Active Directory, and remote support tools. Strong problem-solving and troubleshooting skills. Excellent interpersonal and communication skills. Highly organized, detail-oriented, and able to manage multiple priorities. Willingness to learn and grow in a collaborative team environment. Ability to maintain confidentiality and uphold company security standards. Proficiency in the English language (written and verbal) required. Completion of a Behavioral and Cognitive Assessment through the Predictive Index required. Successful completion of a company background check and drug screening required. Compensation: $42,000.00 - $55,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Help Desk Student Worker will be a Team Member of the Help Desk and Operations Team and provide technology support services to the campus community. These support services include desktop operating systems (Microsoft and Apple), mobile devices (IOS and Android), DELL, and Apple device hardware support and support for campus applications. Please review the Student Eligibility Requirements. (link: ************************************************************************ Even though a FAFSA (for financial aid) is not required to be a student employee at LCCC, we strongly encourage you to complete a FAFSA at ************** Student Financial Aid staff are available to help you through the application process. Reach out at ************, ********************, or LiveChat. About LCCC: Established in 1963, Lorain County Community College is the first community college in Ohio with a permanent campus. For six decades, LCCC has served the diverse needs of greater Lorain County region by providing affordable access to higher education and now serves approximately 13,000 students each year in certificate, associate, bachelor's and master's degree programs. Since 1963, one in four Lorain County residents have taken classes at LCCC and more than 43,000 have earned a degree. LCCC was recently ranked in the top 10% of most affordable colleges in the nation and more than 90% of LCCC graduates live and work in Northeast Ohio. 45% of Lorain County's high school graduates earn college credits through LCCC's high school dual enrollment programs. LCCC also partners with more than 700 employers and offers 170 industry-recognized credentials to better prepare the workforce for the future. LCCC is a dynamic, student-centered college intentionally designed to support individuals with balancing multiple roles on their path to college completion. 85% of LCCC students work while attending college, with majority working at least half-time. The average age of LCCC's students is 24, and many bring life experiences that include caring for dependents, serving in the military, or completing some prior college. Over 80% of LCCC students received financial assistance through grants and scholarships, and LCCC has been nationally recognized for holistic, fully integrated services and commitment to student success. Required Qualifications: Students who appreciate the importance of attention to detail, desire to think critically, and enjoy providing excellent customer service are encouraged to apply. To qualify for a student worker position, you MUST be enrolled in a minimum six (6) credit hours per semester. Preferred Qualifications: Technical knowledge or experience is desirable but NOT required to apply for this position. Please review the Student Eligibility Requirements. (link: ************************************************************************ Even though a FAFSA (for financial aid) is not required to be a student employee at LCCC, we strongly encourage you to complete a FAFSA at ************** Student Financial Aid staff are available to help you through the application process. Reach out at ************, ********************, or LiveChat.

We are a fast-growing IT Managed Services Provider (MSP) seeking an on-site Tier 2 to support our team. The Tier 2 Technician is responsible for resolving more complex technical issues that go beyond Tier 1 support, providing advanced troubleshooting for both hardware and software systems. This role requires strong critical thinking skills and a deeper understanding of system architecture, tools, and infrastructure. The technician provides on-site, remote support and is required to participate in on-call rotations to ensure timely and effective resolution of technical issues impacting end-users and business operations. Resolve escalated support issues involving hardware, software, and network challenges. • Perform software installations, updates, and basic server maintenance. • Collaborate with Tier 3 technicians or system administrators to support infrastructure improvements and project initiatives. • Coach or train Tier 1 technicians when necessary. • Perform system administration tasks, including overnight backups, system updates, & patch management. • Document support activities, solutions, and system changes in the service management platform (Autotask) What We're Looking For: Associate's degree and/or bachelor's preferred. 2-4 years of experience in IT or desktop support. Strong technical knowledge of Windows environments, networking basics, and IT tools. Preferred Certifications: CompTIA Security Plus, Network + Required Certifications: Microsoft Maintain a valid driver's license and own vehicle. Comprehensive Benefits: As a valued member of our team, you will receive a comprehensive benefits package that supports your health, financial well-being, and work-life balance. Health & Wellness: Comprehensive medical, dental, and vision coverage. Financial Future: Life insurance and 401(k) plan to help you prepare for your future. Time Off: Enjoy a healthy work-life balance with competitive paid time off, including vacation, sick leave, and company holidays. Growth Opportunities: We invest in our employees' growth through ongoing professional development.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $22.00/Hour