Help Desk Specialist - Cleared
Help desk analyst job in Colorado Springs, CO
Take2 has proven experience bridging the intersection of technology and people solutions. As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client's unique business challenges. Take2 invests time, discipline, and rigor into our technology and people solutions, as well as utilizes our proprietary People Cloud. Whether we are bridging the gap between IT talent and our customers' business challenges, Take2 will work as a partner to best resolve client needs.
Take2 is hiring a cleared Help Desk Specialist. This role requires a Secret Clearance or Higher to interview. This position is onsite and will require you to work out of Colorado Springs:
Job Description:
Take2 is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems.
Shifts:
The position involves 12-hour shifts, either Wednesday to Friday with alternating Tuesdays OR Saturday to Monday with alternating Tuesdays, on a semi-annual rotation. This schedule alternates between daytime and overnight shifts to ensure coverage for the 24/7/365 operations.
12-hour shifts 3 or 4 days per week; however, one week is 36 hours and the next week is 44 hours (4 hours off)
The Schedule is:
1) Weekday Shift (Wed-Fri) alternating Tuesdays
2) Weekend Shift (Sat-Mon) alternating Tuesdays
Shifts are as following: 5:30 AM - 5:30 PM
5:30 PM - 5:30 AM
Specific Responsibilities:
Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person
Assist customers, troubleshoot problems, and coordinate technical support.
Account creations, account lockouts, password changes
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Log and route service requests and incidents in an incident management system.
Maintain service level agreements related to Desk Side support Service/Incident requests
Direct unresolved issues to the next level of support team member
Establish phone bridge with next level of support and customer leads per SOP's
Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system
Requirements
Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered.
Active Secret clearance is required.
Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship.
This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer's discretion. This includes being on-site during the transition period. Must be based around Colorado Springs, CO.
0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service.
0-3 or more years of experience utilizing any Incident Management Ticketing System such as:
Remedy v20.02
ServiceNow
PC Support Specialist (1099 Contractor)
Help desk analyst job in Colorado Springs, CO
Colorado Technical Services Ltd. is a results-driven technology services firm based in Colorado Springs, specializing in reliable IT infrastructure, network solutions, and systems integration for medical facilities and small to medium-sized enterprises. With a focus on real-world performance and long-term stability, CTS IT combines deep technical expertise with a people-first approach to deliver systems that just work.
At the core of CTS IT's capabilities is a strong specialization in Ubiquiti networking solutions. As a trusted Ubiquiti partner, CTS IT designs, implements, and supports high-performance wireless and wired networks tailored to the demanding environments of clinical operations and growing business ecosystems. This includes secure, scalable Wi-Fi, resilient switching, and proactive network management that keeps critical services online.
Structured cabling and low-voltage systems form another pillar of CTS IT's delivery model. The company plans and installs structured wiring infrastructure that supports AV systems, access control, and network connectivity with professional labeling, tested runs, and future-ready capacity. From meeting room AV to badge-based access systems, CTS IT ensures that physical and digital layers of technology are aligned and reliable.
Clients value CTS IT for straightforward communication, technically sound solutions, and dependable follow-through. The firm emphasizes clear documentation, security-minded design, and support models that reduce downtime and simplify ongoing operations. By marrying practical engineering with a nuanced understanding of local business needs, CTS IT positions itself as a dependable IT partner that strengthens core infrastructure and enables organizational productivity.
Role Description
This is a 1099 contractor position for a PC Support Specialist. The role involves providing technical support for desktop computers, troubleshooting hardware and software issues, and assisting users with printer and help desk support. Responsibilities include diagnosing and resolving technical problems, configuring computer systems, and delivering excellent customer support. This roles based in Colorado Springs, CO, driving between multiple locations in town.
Qualifications
Proficiency in Desktop Computers, including configuration, maintenance, and upgrades.
Experience in providing Technical Support and Troubleshooting for hardware and software issues.
Expertise in Printer Support and setup of printers in various environments.
Skilled in Help Desk Support and managing customer inquiries effectively.
Strong problem-solving abilities and attention to detail.
Excellent communication and interpersonal skills for assisting end-users effectively.
Familiarity with remote support tools is a plus.
Certification in IT or related technical fields, such as CompTIA A+ or equivalent, is preferred.
Background check will be required
Rate is $20/h
Service Desk Technician
Help desk analyst job in Denver, CO
Service Desk Technician
Compensation: $24 - $32 /hour, depending on experience
Inceed has partnered with a great company to help find a skilled Service Desk Technician to join their team!
Join a dynamic environment where your IT expertise will shine. This opportunity offers a chance to work in a fast-paced setting, collaborating with C-level executives and field crew. The role is open to accommodate the growing needs of the team. Dive into a culture that values eagerness, accountability, and genuine customer service.
Key Responsibilities & Duties:
Provide IT support to C-level executives and field crew
Manage Active Directory for IAM
Utilize ITSM Ticketing Tool for high volume tasks
Support Windows environment and Dell hardware
Assist with O365 applications
Stand up Fresh Works systems
Ensure excellent customer service delivery
Required Qualifications & Experience:
6+ months of IT experience
Proficiency in Windows environment
Experience with ITSM Ticketing Tools
Active Directory for IAM knowledge
Strong customer service skills
Nice to Have Skills & Experience:
Certifications in IT fields
Experience with Apple iPhone support
Knowledge of InTune and Entra ID Azure AD
Perks & Benefits:
3 different medical health insurance plans, dental, and vision insurance
Voluntary and Long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
Other Information:
Business casual environment, oil and gas culture
Interview Process: 2 Rounds
Schedule: M-F, 8:30 - 5:30 Hybrid - 50% onsite
If you are interested in learning more about the Service Desk Technician opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#INDDEN
Technical Support Analyst
Help desk analyst job in Cripple Creek, CO
Technical Support Analyst
Status: 6 month contract to hire
Pay: $35.00 per hour ($80,000 annually upon conversion to FTE)
(Work Schedule: Monday through Thursday, 6:00 AM to 4:30 PM)
JOB SUMMARY:
Our client is seeking a Technical Support Analyst for a long-term contract opportunity (with strong possibilities to convert full-time). The Technical Support Analyst will provide reliable and effective IT support services, ensuring consistent and high-quality end-user support. This role supports IT operations in alignment with established Service Level Agreements (SLAs) for assigned areas of responsibility.
DUTIES:
Deliver hands-on support for site IT infrastructure and end-user services, including troubleshooting and maintenance of: Desktop and laptop computers, Mobile devices and phones, Printers and peripheral devices, Audio/Visual equipment, Other related IT hardware.
Collaborate with Lead Technicians to ensure site-level IT environments-including voice/data networks, servers, and storage-are properly maintained and supported, especially in remote site locations.
Monitor and manage IT issues within assigned areas, taking ownership of resolution and driving issues to closure.
Coordinate with external service providers to support end-user services and perform proactive/preventative maintenance on IT infrastructure.
Maintain accurate tracking and documentation of end-user issues, ensuring timely resolution and closure.
Work closely with Infrastructure and Network teams to understand and support systems.
Support the implementation and compliance of IT processes related to service delivery and facilities.
Participate in regular IT service delivery meetings and contribute to continuous improvement initiatives.
Escalate high-severity or recurring issues to appropriate levels.
Ensure timely follow-up and communication with users and IT peers regarding service requests and tasks.
Participate in IT projects and initiatives as needed.
REQUIREMENTS:
Bachelor's degree, technical certification, or equivalent experience in IT or related field.
3+ years of experience in a technical support or IT service role.
Self-motivated and proactive, with the ability to take initiative, contribute ideas, and lead small projects independently.
Strong commitment to customer service with the ability to communicate effectively, resolve issues promptly, and maintain a positive user experience.
Basic understanding of IT facilities and infrastructure, including: Data centers and communication rooms, Video conferencing systems, Access control systems, Copy/print services, HVAC/UPS systems, and Cabling.
Proven ability to resolve technical issues efficiently.
Familiarity with SLAs and performance metrics.
Excellent verbal and written communication skills across all organizational levels.
Understanding of company objectives and how IT supports business units and departments.
Strong interpersonal, team collaboration, and facilitation skills.
Effective organizational and project management capabilities.
Work Schedule: Monday through Thursday, 6:00 AM to 4:30 PM
Must be able to work in high-altitude environments
Microsoft Intune & MDM: Device enrollment, policy management, troubleshooting, and support for Windows-based endpoints.
Windows OS & Mac OS: Installation, configuration, and support.
Microsoft 365 Suite: Outlook, Teams, Word, Excel, PowerPoint SharePoint.
Active Directory: User account management, group policies.
Networking Basics: TCP/IP, DNS, DHCP, VPN setup and troubleshooting.
Hardware Support: Desktops, laptops, printers, mobile devices, A/V equipment.
Remote Support Tools: Experience with tools like SCCM, TeamViewer, or similar.
Ticketing Systems: Familiarity with platforms like ServiceNow, Jira, or Zendesk.
ITIL Foundations: Understanding of incident, problem, and change management.
Security Awareness: Basic understanding of endpoint protection and data security practices.
Desktop Technician
Help desk analyst job in Colorado Springs, CO
Dexian has an immediate opportunity available for a Level II Desktop Technician for various services as a member of the desktop support / break-fix team with our premier aerospace customer. The Desktop Technician shall be responsible for:
Providing maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals.
Installation of upgrades (memory, hard drives, etc.) and peripheral devices.
Providing office support to coordinate and schedule new equipment installations.
Monitoring and updating ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records.
Assisting in coordinating, scheduling, and performing relocations and re-installations of equipment.
Performing periodic physical audits of end user computing devices to align with ServiceNow records (deployment location, storage location, and assignee information).
JOB SPECIFIC REQUIREMENTS AND SKILLS:
6+ years' experience in supporting enterprise level PC's as an IT Desktop (Desk-Side) or Help Desk Technician
Ability to support systems on both classified and unclassified networks.
Familiarity with security requirements (ICD 503, DFARS, etc.)
Ability to plan and prioritize their work assignments to meet deadlines/SLA's in a fast-paced environment without supervision
Advanced understanding of:
Active Directory (heavy account management).
UNIX (account management, permissions, etc.).
McAfee suite of security products (i.e., ENS, DLP, MDE).
Hardware support experience (i.e., swapping hard drive, fan, motherboard).
Troubleshooting HP systems.
Maintaining/troubleshooting VoIP devices (i.e., Cisco Call Manager/Unity).
Installing/supporting/troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and performing system (re)imaging using LANDesk or other imaging technologies.
Data transfers using USMT.
Inventory management, shipping and receiving, and asset management to include warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking.
ServiceNow ticketing system.
Preferred working knowledge of audio, video conferencing, or control equipment. Manufacturer certifications is a plus (Polycom, AMX, Crestron, etc.)
This position requires an active Department of Defense security clearance at the TOP SECRET/ Sensitive Compartmented Information (SCI) level upon hire.
Current Polygraph preferred or ability to obtain.
U.S. citizens ONLY are eligible for a security clearance and this position.
EDUCATION AND CERTIFICATIONS:
Associate degree in IT / Computer Sciences, preferred.
Current IAT Level-II Technical Certification or ability to obtain within 90 days of start date (CompTIA Security+ or equivalent).
LOCATION:
This is a full-time/onsite position at a facility in Colorado Springs, CO.
COMPENSATION:
Dexian reasonably expects to offer $37.00 to $47.00/hour for this position based on skills and experience. Benefits include generous time off, health, vision and dental insurance, matching 401k, etc.
EMPLOYMENT QUALIFICATIONS:
Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints.
Valid driver's license/Real-ID with clean driver's history.
Self-starter with extremely strong work ethic. Excellent time-management and multitasking skills.
Exceptional attention to detail and high level of accuracy required.
Demonstrated problem solving and people skills.
Ability to research, resolve and complete tasks within pre-determined deadlines and schedules.
Ability to process work quickly and accurately - dealing with interruptions, changing timelines and priorities on a regular basis.
Excellent communication skills, both verbal and written, to articulate details in a professional manner.
Must embrace technology to promote efficient operations.
Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs.
Desired Skills and Experience
Desktop support, Desktop technician, IT, PC, laptop, printer, mobile devices
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ********************
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Junior System Administrator
Help desk analyst job in Denver, CO
As the Junior System Administrator in the Information Technology group, you play a key role in supporting NEI's technology environment by delivering high-quality technical assistance to team members while maintaining the stability, security, and performance of the company's IT systems.
In this position, the Junior Systems Administrator will help configure, maintain, and monitor systems such as Microsoft 365, Azure Active Directory, Windows Server, Intune, Defender, and various on-premises and cloud-based services.
The role is involved with identity and access management, system updates and patching, data backup processes, endpoint security, and basic network troubleshooting. Additionally, the individual will help support infrastructure improvement efforts, participate in system upgrades or migrations, and contribute to documentation, standards, and process enhancements across the IT environment.
The Junior Systems Administrator works closely with other IT team members to ensure that NEI's technology resources operate efficiently, securely, and in alignment with company standards.
A strong desire to learn, a customer-focused mindset, and a proactive approach to problem-solving are essential to success in this position.
The ideal candidate is eager to develop deeper technical expertise, comfortable working across multiple technology domains, and committed to delivering a positive and professional IT experience to all NEI team members.
Salary Range: $80,000 - $95,000 / year
The salary range above is based upon the Denver, Colorado labor market.
This opportunity is available to both local / in-office (Lakewood, CO) and full-time remote candidates.
Essential Responsibilities
Assists with the configuration, maintenance, and monitoring of NEI's core IT systems, including Windows Server environments, virtualization platforms, cloud resources, and network infrastructure.
Supports identity and access management by assisting with account provisioning, permission changes, group policy updates, and directory service maintenance.
Participates in the administration and upkeep of Microsoft 365 and Azure Active Directory, including Exchange Online, Teams, SharePoint, and related cloud services.
Helps maintain endpoint management and compliance using Intune, Microsoft Defender, and other security tools, ensuring that devices meet company standards.
Performs routine system maintenance such as patching, software deployments, update management, log reviews, and monitoring of system health metrics.
Assists with maintaining data backup processes, storage systems, and recovery testing.
Supports network operations through basic troubleshooting of connectivity, VPN access, routing/switching concepts, DNS/DHCP issues, and wireless performance.
Participates in system upgrades, infrastructure enhancements, and technology lifecycle replacement projects as assigned.
Assists in implementing and maintaining cybersecurity controls, including endpoint security, vulnerability remediation, access reviews, and secure configuration practices.
Supports documentation and maintenance of Disaster Recovery and Incident Response procedures and participates in testing activities.
Helps monitor systems for potential security risks or anomalies and reports issues to senior IT staff promptly.
Ensures that administrative tasks follow NEI's security standards, data protection rules, and compliance requirements.
Supports the creation, testing, and rollout of standardized software packages for mass deployment, helping ensure consistent configurations and smooth application delivery across all devices.
Provides Tier I/Tier II support by responding to IT service requests, troubleshooting hardware and software issues, and ensuring timely resolution for team members.
Handles issues involving Windows, Office applications, Microsoft 365 services, printing, mobile devices, remote access, and other business technologies.
Performs in-depth troubleshooting for recurring or complex issues and seeks assistance when necessary.
Offers clear and professional communication to users, setting expectations, explaining solutions, and following up to ensure satisfaction.
Assists team members by providing instruction, guidance, and formal/informal training on systems and tools as needed.
Helps maintain accurate inventories of hardware, software, and licensing in coordination with other IT staff.
Contributes to the development and updating of technical documentation, including knowledge base articles, runbooks, diagrams, and standard operating procedures.
Identifies opportunities to streamline workflows, improve reliability, or enhance user experience and communicates recommendations to senior IT staff.
Participates in collaborative efforts to standardize configurations, enforce best practices, and support continuous improvement of the IT environment.
Skill & Knowledge
Strong analytical and problem-solving skills, with the ability to methodically diagnose issues across hardware, software, networking, and cloud services.
Working knowledge of Windows operating systems and Windows Server technologies, including authentication concepts, domain services, and general systems management.
Familiarity with Microsoft 365 and Azure Active Directory, including user administration, permissions, mail flow fundamentals, and security features such as MFA and conditional access.
Understanding of networking concepts, including DNS, DHCP, TCP/IP fundamentals, VPN technologies, and basic routing/switching behavior.
Experience with endpoint management and security tools, preferably using Intune, Microsoft Defender, or equivalent technologies.
Ability to follow technical procedures and execute system maintenance tasks such as patching, updates, system monitoring, and log review.
Strong communication skills, capable of explaining technical information clearly to both technical and non-technical team members.
Excellent attention to detail with the ability to document configurations, troubleshooting steps, and system changes accurately.
Customer-service mindset, demonstrating patience, professionalism, and empathy when assisting end-users.
Ability to manage multiple priorities in a dynamic environment while maintaining accuracy and meeting deadlines.
High degree of integrity and trustworthiness, with the ability to handle confidential information responsibly.
Motivated to learn and grow, with a willingness to expand technical skills, explore new technologies, and contribute to continuous improvement within the IT environment.
Must Have
Education: Degree in a related field is preferred
Experience: 1+ years of experience in an IT support, help desk, or desktop support role with exposure to system administration tasks
Licensure: CompTIA, Microsoft, Linux, Cisco, or other similar technologies are a plus
Passionate about continually improving IT by understanding the balance between new technology and processes juxtaposed to the need for a reliable and secure IT infrastructure.
Possesses effective written and oral communications skills.
Good interpersonal and people skills
Applicants must be currently authorized to work in the United States on a full-time basis.
Working Conditions
Work Environment:
Work is performed in an office setting.
Travel:
Minimal: 0 - 5%
Physical Activities:
Must be able to lift 50lbs.
About NEI Electric Power Engineering
Serving Others. Enriching Environment. Improving Continually. Quality Results. Voted as a top workplace by the Denver Post for six straight years (2020 - 2025), our values have been woven into the fabric of who we are since 1982, guiding our decision making throughout the years. As an engineering services firm, NEI's mission is to create a great organization that serves people and solves problems.
Since NEI's founding, we have developed a culture of collaboration and accountability, both across our teams and departments, and externally with our clients across the United States. We believe in two core ideas: hiring great people and celebrating our team members' diverse backgrounds and unique experiences; bringing in new, unique, and exciting perspectives that can only strengthen NEI as we chart our path into the future.
We are a proud equal opportunity employer, and we do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
Team Member Benefits
We believe that taking care of our team members is of the utmost importance. We strive to foster a community of belonging, professional development, and industry involvement; providing our team with the benefits, tools, and support systems to excel in their roles. Our comprehensive benefits package includes:
100% Employer paid team member premiums for Medical, Dental, Vision, Basic Life Insurance, and Long-Term Disability
Voluntary Life Insurance
401(k) with employer matching; 100% immediate vesting
Annual & discretionary bonus programs
Paid time off
Employer paid licensure (FE/PE), certifications, seminars, & conferences
Paid parental leave
Tuition reimbursement
Eight (8) paid holidays including a floating holiday to use at your discretion
Annual Team Building
Hybrid work environment with remote flexibility
Career development, training, and coaching opportunities
Pet insurance
NEI Electric Power Engineering participates in E-Verify and will provide the federal government with your completed Form I-9 to confirm your work authorization in the United States.
IT Support Specialist
Help desk analyst job in Denver, CO
Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit **************************
Position Summary:
The IT Support Specialist position is expected to provide exceptional customer and managed IT services to our clients and employees. This opportunity will be located at Regis University in Denver, CO. Primary responsibilities include providing computer support to students, faculty, and employees which includes PC, LAN, AV and software support, among other items.
The IT Support Specialist also provides escalated support to the Personal Support Center on a rotating basis. The support department runs 24x7x365 and IT Support Specialist may be required to provide support during off hours or at off-site locations. Assignments of duties and daily tasks can change on a regular basis and focus can be reflected in a change in accounts supported. The IT Support Specialist is managed on their performance, customer service, adherence to processes, and continued commitment to success and learning.
Primary Responsibilities, Essential Functions and Requirements:
Communication & Professionalism:
The IT Support Specialist's role is one that supports multiple clients in various technical scenarios. Maintaining excellent customer service and professional communication is critical to the success of individuals within this position.
Be accountable for seeing assigned cases and tasks to completion by providing detailed documentation of troubleshooting steps taken for each support request. After completion, ensure user expectations are met to ensure the issue is fully resolved
Ensure productivity metrics are achieved and standardized processes are followed
Ensure professional and courteous communication is maintained in all interactions including face to face, over the phone, via email, and chat correspondences.
Adhere to and enforce company and client information security policies
Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer
Technical Support:
Maintain and support a mixed PC and MAC technology environment
Diagnose and repair telecom and networking infrastructure partnering with Network team for guidance
Partner with other ITSS staff and leadership to develop Standard Operating Procedures, FAQs and maintain knowledgebase content
Support user accounts within Active Directory, Microsoft 365 and Microsoft Exchange
Participate and maintain real-time inventory controls of assets, including procurement, deployment of and decommissioning of equipment
Coordinate and set up AV for company meetings and events, including testing and setting up hardware
Actively participate in departmental & client meetings
Be available in the event of outages and urgent needs (may be after hours)
Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security related issues
Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer
Assist with the rollout and support of new technologies, equipment, and network services across IT and AV environments.
Document support processes, troubleshooting steps, and user guides to improve knowledge sharing and efficiency.
Perform all other duties as assigned in support of IT and AV services.
When applicable be available to assist other teams such as the Personal Support Center, Network and Server administration teams for assistance on other duties as assigned.
Requirements
Experience and Qualifications:
Minimum 2 years' experience supporting Windows & MAC operating systems in a corporation environment
Thorough knowledge of Windows desktop operating systems and basic office applications
Experience administering user and group objects in Active Directory
Experience administering Office 365/Exchange mailboxes
Experience with desktop imaging tools (SCCM/WinPE is a preferred)
Ability to provide after-hours support
Strong interpersonal and communication skills
Attention to detail, with a focus on systems processes adherence and organizational skills
Strong analytical and problem-solving skills
Self-starter with the ability to work independently as well as within a team environment
Periodic weekly travel is required to remote sites for on-site support
Preferred Skills:
Experience supporting Office 365 and Windows server platforms
Experience working with
Education, Certifications and Licensures:
Active Directory, PowerShell scripting, and SCCM
Experience troubleshooting integrated or ad-hoc AV systems
Experience supporting Cisco IP phones and Call Manager
Two year degree or higher is preferred or equivalent work experience
Microsoft, CompTIA A+ or other technical certificates desired
Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain ********************** *************************.
Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.
IT Help Desk
Help desk analyst job in Lafayette, CO
Lakeshore Talent is seeking a reliable and service-oriented IT Support Specialist for one of our clients in the nonprofit healthcare industry. The ideal candidate will have 1+ year of Tier 1 technical support within a Windows-based environment.
This will be a contract to hire opportunity, paying $21-$25/hr. It will be fully in-office in Lafayette, CO during training, with the potential for a hybrid work schedule after the first several weeks.
Role Overview
This role will deliver front-line technical assistance across the organization. In this role, you will handle first-tier support requests, assist with day-to-day computer operations, and help maintain a smooth and efficient technology environment for all staff. You'll work within established ticketing workflows and troubleshooting procedures, providing exceptional customer service while supporting our internal hardware, software, network access, and general tech equipment.
Serve as the first point of contact for user support, responding to help desk tickets and incoming support calls.
Managing phone calls, emails, and ticket creation.
Assist users with basic hardware issues and routine operating system or software challenges.
Troubleshoot peripheral devices, network connectivity, internet access, and enterprise system functionality.
Support the organization's tech inventory by ensuring equipment is tracked, organized, and readily available for use.
Will be responsible for IT project support including mail merges, network consolidations, new software implementations, phone system overhaul, and duties related to additional IT transitions.
Qualifications
Associate's or Bachelor's degree in computer science or a related field, or equivalent hands-on technical experience.
Previous Tier 1 help desk experience.
At least one year of experience working in a Windows-based environment.
Experience with Active Directory or similar.
Experience with password resets, remote-in support tools, PC imaging.
Onboarding Requirements:
All employees must receive an annual influenza vaccination as a condition of employment. Requests for medical or religious accommodation will be considered. All offers would be contingent upon the passing of a background check.
Information Technology Support Technician
Help desk analyst job in Englewood, CO
*** W2 Contract Only - No C2C - No 3rd Parties ***
The Ash Group is hiring an IT Support Technician for our client (a high-tech aerospace and defense contractor delivering complex technology solutions for national security and space exploration).
This is an onsite 12-month contract role based in Englewood, CO, offering a competitive pay rate of $25.00 per hour. This role provides essential Level 1/2 computer and network support to employees, encompassing the installation, troubleshooting, and repair of desktop/laptop hardware and software.
Role Details
Compensation: Competitive pay rate of $25.00 per hour.
Benefits: Medical, dental, vision, and direct primary care benefits. After six months of employment, enjoy a 4% matched 401(k) plan with immediate 100% vesting.
Duration: 12-month contract.
Location: Onsite in Englewood, CO.
What You'll Be Doing
Provide comprehensive hardware, software, and network support to employees within the corporate environment.
Install, troubleshoot, service, and repair desktop/laptop computers and related network equipment.
Install attendant software and configure personal computer systems for employee use.
Investigate and analyze information, network, and communications needs, offering recommendations for hardware and software purchases.
Focus on team collaboration and knowledge sharing to ensure efficient resolution of technical issues.
What We're Looking For
Associate's Degree in a related field of study or relevant Information Technology certifications (e.g., A+, Microsoft, Dell, Help Desk Institute).
Relevant experience may be considered in lieu of required education.
Strong team-focused approach with the capacity and willingness for knowledge sharing.
Basic to intermediate skills in troubleshooting hardware (desktop/laptop) and software issues.
Ability to physically handle and move equipment (occasionally lifting up to 50 lbs) as required for service and repair tasks.
Apply today to join a dynamic team supporting critical infrastructure projects.
#ITSupport #HelpDesk #Technician #OnsiteJob #EnglewoodCO #AerospaceAndDefense
Help Desk Technician
Help desk analyst job in Denver, CO
Title: Tier 1/2 Helpdesk Technician
Company: Tetra Tech
Duration: 6 months contract to perm
Pay: $18-$20/HR
Hours: 40 hours, 8-5PM
Interviews: 2 rounds
Required Skills & Experience
* 1-3 years of experience in a helpdesk/desktop support role with an emphasis on phone support vs. email.
* Experience supporting Microsoft server operating systems, specifically Office365 products. Strong preference for someone that has served as an Office365 and Sharepoint admin previously
* Experience troubleshooting Microsoft SCCM (System Center Configuration Manager)
* Experience installing and troubleshooting desktop and laptop operating systems and applications.
* Strong collaboration, communication, and customer service skills
Nice to Have Skills & Experience
*Experience with Cherwell as a ticketing software or ServiceNow
*Fluency in French (to speak with French clients and resolve tickets)
*Experience with Linux
*Experience with MAC systems
Job Description
Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support sitting anywhere in Colorado. You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. Occasional travel into the local office is expected, 1 time a month max. This is a contract to hire position with a company that offers growth opportunity and longevity.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Clinical Technology Specialist
Help desk analyst job in Denver, CO
ForTec Medical is an industry leader, dedicated to improving patient health by delivering innovative surgical technologies to our healthcare customers on demand. Our dedicated team delivers service excellence, and we take pride in what we do each and every day. ForTecâ€TMs commitment to excellence, integrity and positive culture defines our organization. These core values, along with our entrepreneurial spirit, are the foundation of ForTec. Our continued growth and success has allowed us to provide exciting career opportunities for passionate, customer focused, and highly motivated individuals. We provide our employees with a generous benefits package including: 7 Company Paid Holidays, PLUS 1 Floating HolidayGenerous Paid Time Off (PTO) Health and Wellness Rewards Program 401(k) plan with generous company match; Annual Profit-Sharing opportunity Employee Referral BonusesYears of Service Milestone AwardsMedical, dental, vision, disability, and life insurance plan options Free Teladoc Health AccountSupplemental Critical Illness InsuranceSupplemental Accidental Injury InsuranceCompany Paid Uniforms for Field Team Members Join our company â€" you CAN make a difference.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Are you looking for an exciting position in the medical field to begin your career? Are you in the medical field and seeking to learn and contribute your skills in a different role? Would you like to interact with top physicians and hospital staffs, while having the ability to use innovative medical technologies? We are looking for highly motivated individuals to join our operations team. Our extensive training program allows our clinical technology specialists to provide support to surgeons in the operating room in order to deliver the best outcome for patients. Join our company - you CAN make a difference. Primary Responsibilities Operate surgical laser and other medical devices, and provide technical laser guidance to surgeons and staff prior to and during surgery.Perform pre-operative checklists, sterilization, laser calibrations and completes required paperwork.Review patient procedure requirements with surgeons and staff before the case.Conduct medical equipment inventories.Practice safe vehicle operations, safe workplace practices and laser safety techniques.Create a team oriented working relationship with both ForTec employees and client employees.
Skills Required Ability to work independently.Strong problem solving skills.Outstanding communication and customer service skills.Strong organizational skills with a high attention to detail.Basic computer skills. Key Requirements High School diploma or equivalent Prior medical, EMT, Surgical Technologist, or military experience is a plus, but not required. If you are eager to learn, we will train you.Ability to work a flexible schedule with some early mornings or occasional evening cases; occasional overnight travel may be required.Ability to push, pull or manipulate over 50 pounds of medical equipment.Valid driverâ€TMs license and good driving record.Professional demeanor. Salary $45,000 - $50,000 depending on experience; PLUS time and a half paid for hours worked over 40 per week Deadline: There is no deadline because applications are accepted on an ongoing basis. Join ForTec Medical â€" make YOUR impact today!
ForTec is an industry leader in improving patient health and healthcare by delivering innovative surgical technologies to hospitals and healthcare professionals completely on demand. Present in more than 40 states, physicians enjoy the latest generation of surgical technologies from certified medical device manufacturers through our pay-per-use model. All your information will be kept confidential according to EEO guidelines. The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws. xevrcyc PandoLogic. Keywords: Surgical Technician, Location: Denver, CO - 80218
HELP DESK TECHNICIAN
Help desk analyst job in Colorado Springs, CO
Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama. Ignite is seeking a Help Desk Technician to provide Tier I/II end-user IT support for USASMDC personnel. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This role ensures reliable day-to-day IT services that enable uninterrupted mission operations.
Job Requirements
Key Responsibilities:
* Provide Tier I/II technical support for end-user systems
* Install, configure, and troubleshoot Windows-based hardware and software
* Support thin clients, zero clients, printers, and peripherals
* Perform hands-on troubleshooting and issue resolution
* Apply system configurations in compliance with STIG requirements
Qualifications:
* Secret clearance (required)
* DoD 8140 certification, as applicable
* 4 to 7 years of experience providing IT help desk or desktop support
* Experience supporting DoD IT environments
* Knowledge of Windows operating systems and end-user hardware
* Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)
Salary range: $70-110k
We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.
Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to **********************
Junior Network Administrator
Help desk analyst job in Colorado Springs, CO
Infinity's niche in the aerospace and defense industry is specialized solutions that help bridge the gap between space and ground. This is no small task, and we owe our success to our team who help us fulfill our mission; to match people with their legacies for betterment of the world. There is always a place at Infinity for a motivated, capable individual seeking a career to better the world. We prioritize supporting our team through exceptional benefits, work-life balance, and structured career development. At Infinity, WE ARE MORE - now, come be more with us!
Position Overview
This program provides organizational maintenance and operational support services to the 2nd Space Operations Squadron (2 SOPS) that includes Network Administrative Operators, Remote Site Technicians, Defensive Cyberspace Operations, and Operations Support Analysts. The Network Administrative Operator is a 24/7 crew operator position and is an integral part of the GPS Operations crew maintaining the GPS space vehicle constellation.
Primary Responsibilities
The Network Administrative Operator plays a crucial role in providing organizational maintenance and operational support services to the 2nd Space Operations Squadron (2 SOPS). The successful candidate will be responsible for monitoring the GPS ground systems in real-time, including the Master Control Station (MCS), Alternate MCS (AMCS), and six Ground Stations. Additionally, the candidate will be responsible for identifying, analyzing, and troubleshooting ground system anomalies in accordance with published technical orders. Communication between the MCS, AMCS, Ground Stations, National Geospatial-Intelligence Agency, and other external users must be monitored, and any issues should be promptly reported to the 2 SOPS Mission Commander and appropriate agencies. The Network Administrative Operator will also be responsible for conducting mission operations transfer procedures between MCS and AMCS and relocating to the backup location, as required. This position requires excellent problem-solving skills, attention to detail, and the ability to work effectively in a 24/7 team environment. The successful candidate will play a vital role in maintaining the GPS space vehicle constellation and supporting mission-critical operations.
Minimum Qualifications
* Security+ with Continuing Education (or ability to obtain within 180 days)
* Strong interpersonal and teamworking skills
* Strong verbal and written communication skills
* Candidate must be willing to support a 24/7 shiftwork schedule; This position is primarily Mid-Shift
Preferred Qualifications
* Experience with Linux or Unix operating systems
* Familiarity with operations and sustainment of satellite communication ground systems
* Experience with GPS operations, crew operations, and or remote site operations
* Experience providing real-time GPS ground systems monitoring
* Experience monitoring status of communication lines between internal and external users
* Experience identifying, analyzing, and troubleshooting ground system anomalies in accordance with published technical orders
* Experience reporting ground system and communication status to the 2 SOPS Mission Commander and appropriate agencies
* Experience conducting mission operations transfer procedures between MCS and AMCS and relocate to the back-up location, as required
Education
Bachelor's degree or in lieu of degree related years' experience in related field will be considered.
Clearance Requirement
Secret Clearance
Infinity Benefits
Great Company Culture. Infinity firmly believes that our success is due to the happiness and personal satisfaction of our employees.
Health Benefits. 100% Company Paid monthly Medical and Dental premiums for you AND your family.
Prepare for the Future. 401(k) company contribution, with free professional financial planning advisors
Rest and Relaxation. Three weeks' Vacation - and we offer an annual company reward trip after one year of employment.
Health and Wellness. We offer 48 hours of sick leave, in addition to your Vacation, as well as Flex-Spending options (Medical and Dependent Care)
Work that Stays at Work. Genuine work/life balance and flexibility. We know our employees have lives outside of work and we support you in living them!
Education and Professional Training Reimbursement. We support our employees career aspirations and growth through our Education Reimbursement Program!
Profit Sharing Plan. Infinity's success is due to our employees which is why all eligible employees receive an annual payout based on our Profit-Sharing Plan.
Infinity Systems Engineering is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
U.S. Citizenship is required.
EOE including disability/vet
To learn more about our company and benefits, please visit: Infinity Careers
Anticipated Close Date: 12/22/25
Advanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time
Help desk analyst job in Denver, CO
About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training - Great Lakes, IL (11 weeks)
FC Strand - Great Lakes, IL (16 weeks)
ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Production Support Technician
Help desk analyst job in Longmont, CO
Who We Are
Stored Energy Systems (SENS) is an award-winning manufacturer of premium quality power conversion products located in Longmont, CO. In business for over 50 years, SENS is the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, and related products to industrial markets. For more information on our company please see our web site at *****************
Summary
We are looking for a self-motivated Production Support Technician to join our growing company. This individual will work closely with Engineering, the Production Supervisor, assemblers, and component suppliers to identify, troubleshoot, support, and solve production issues to ensure continuous flow of manufactured product without defects.
Responsibilities
Provide daily technical support, troubleshooting, and problem solving to the manufacturing line and component suppliers to ensure continuous flow of manufactured product.
Develop new and enhance / maintain existing build and test instructions to ensure products are built correctly every time.
Troubleshoot and repair manufacturing test equipment, repair cable harnesses, reset test software, and update settings as needed.
Review and disposition rejected materials such as PCAs, transformers, circuit breakers and sheet metal.
Develop, maintain, test, and execute engineering changes to improve manufacturing (DFM/A), control costs, ensure quality, and resolve customer issues.
Perform calibration of manufacturing equipment and maintain calibration schedule and records.
Occasionally perform routine and qualification tests on products and software.
Required Qualifications
5+ years of technical support in a manufacturing environment.
Basic electrical and mechanical engineering knowledge.
Experience working and communicating with test equipment such as voltmeters, calipers, load banks and similar instruments to make manual and automated measurements.
Ability to read and understand electrical schematics and mechanical part drawings.
Familiarity with LEAN manufacturing principles.
Proficient with all common business software, such as Outlook (calendar and email), Word, Excel with the ability to install, update and uninstall software applications.
Experience with interactive use of ERP systems for accessing BOMs, item masters, where-used, and supplier information.
Strong verbal and written communication skills for articulating technical approaches and progress to both technical and non-technical audiences.
Flexible team player who actively establishes and maintains effective working relationships with company management and co-workers, suppliers, and occasionally with customers.
Ability to multi-task.
Preferred Qualifications
Associates degree (or higher) or equivalent in a technical field of study.
Location: This position is located on-site in Longmont, CO.
Base Compensation: $26 - $37.70/hr is the projected range of annual base salary for this role depending on the candidate's overall qualifications and experience.
Closing Date: December 31st. While we expect to keep the position open through this date, the posting may be extended or closed early based on applicant volume and hiring needs.
We offer an exciting and competitive total compensation package designed to inspire! This includes generous paid time off, holidays, as well as comprehensive benefits including medical, dental, vision, short-term disability, life insurance, and an outstanding 401k matching program where employees are instantly vested.
At SENS, our culture is rooted in a set of core values that reflect who we are and how we work. In a recent 2025 poll, our employees identified the values that best define us:
“Innovative”, “Respectful”, “Inviting”, “Flexible”, “Collaborative”, and “Growth Driven”.
Our team describes us as a dynamic, forward-thinking company where everyone has the opportunity to thrive.
At SENS, we pride ourselves on being an equal opportunity employer, fully dedicated to fostering inclusion and diversity. We welcome all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristic.
We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.
Need Jr. Network Administrator _ W2/1099 only
Help desk analyst job in Denver, CO
This is Priya Sharma from 360 IT Professionals Inc. and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web development and Cloud computing and working with clients to deliver high-performance results.
Job Description
Description:
Responsible for a variety of network engineering and administration tasks under supervision, which are broad in nature and are concerned with the sustained operation of integrated networks, including personnel, hardware, software and support facilities and/or equipment. Works under the Lead Network Administrators.
Plan and perform network administration research, design development, and other assignments in conformance with network design, engineering and customer specification under the supervision of Lead Network Administrators.
• Use of network monitoring tools, such as Netman, Cat Tools, and SolarWinds requires a firm understanding of Syslog, SNMP and Netflow.
• This position will be required to diagnose and appropriately handle network outages. Resolving these issues in a timely manner requires a combination of technical knowledge to identify and correct the issue or to escalate the issue with the service provider if necessary.
• Strong with TCP/IP
Qualifications
Certifications:
A+
Security+
Additional Information
Kindly share your resume to priya.sharma@_360itpro.com or call me on 510-254-33-00 Ext. 130
Technical Support Analyst
Help desk analyst job in Cripple Creek, CO
Our client is seeking a Technical Support Analyst for a long-term contract opportunity (with strong possibilities to convert full-time). The Technical Support Analyst will provide reliable and effective IT support services, ensuring consistent and high-quality end-user support. This role supports IT operations in alignment with established Service Level Agreements (SLAs) for assigned areas of responsibility.
DUTIES: Deliver hands-on support for site IT infrastructure and end-user services, including troubleshooting and maintenance of: Desktop and laptop computers, Mobile devices and phones, Printers and peripheral devices, Audio/Visual equipment, Other related IT hardware.
Collaborate with Lead Technicians to ensure site-level IT environments-including voice/data networks, servers, and storage-are properly maintained and supported, especially in remote site locations.
Monitor and manage IT issues within assigned areas, taking ownership of resolution and driving issues to closure.
Coordinate with external service providers to support end-user services and perform proactive/preventative maintenance on IT infrastructure.
Maintain accurate tracking and documentation of end-user issues, ensuring timely resolution and closure.
Work closely with Infrastructure and Network teams to understand and support systems.
Support the implementation and compliance of IT processes related to service delivery and facilities.
Participate in regular IT service delivery meetings and contribute to continuous improvement initiatives.
Escalate high-severity or recurring issues to appropriate levels.
Ensure timely follow-up and communication with users and IT peers regarding service requests and tasks.
Participate in IT projects and initiatives as needed.
REQUIREMENTS:
Bachelor's degree, technical certification, or equivalent experience in IT or related field.
3+ years of experience in a technical support or IT service role.
Self-motivated and proactive, with the ability to take initiative, contribute ideas, and lead small projects independently.
Strong commitment to customer service with the ability to communicate effectively, resolve issues promptly, and maintain a positive user experience.
Basic understanding of IT facilities and infrastructure, including: Data centers and communication rooms, Video conferencing systems, Access control systems, Copy/print services, HVAC/UPS systems, and Cabling.
Proven ability to resolve technical issues efficiently.
Familiarity with SLAs and performance metrics.
Excellent verbal and written communication skills across all organizational levels.
Understanding of company objectives and how IT supports business units and departments.
Strong interpersonal, team collaboration, and facilitation skills.
Effective organizational and project management capabilities.
Work Schedule: Monday through Thursday, 6:00 AM to 4:30 PM
Must be able to work in high-altitude environments
Microsoft Intune & MDM: Device enrollment, policy management, troubleshooting, and support for Windows-based endpoints.
Windows OS & Mac OS: Installation, configuration, and support.
Microsoft 365 Suite: Outlook, Teams, Word, Excel, PowerPoint SharePoint.
Active Directory: User account management, group policies.
Networking Basics: TCP/IP, DNS, DHCP, VPN setup and troubleshooting.
Hardware Support: Desktops, laptops, printers, mobile devices, A/V equipment.
Remote Support Tools: Experience with tools like SCCM, TeamViewer, or similar.
Ticketing Systems: Familiarity with platforms like ServiceNow, Jira, or Zendesk.
ITIL Foundations: Understanding of incident, problem, and change management.
Security Awareness: Basic understanding of endpoint protection and data security practices.
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
Senior Computer Support Specialist
Help desk analyst job in Boulder, CO
Senior Computer Support Specialist
Compensation: $30/hour
Inceed has partnered with a great company to help find a skilled Senior Computer Support Specialist to join their team!
Join a dynamic team where you will assist end-users with computer hardware and software issues, providing essential support for internal business applications. This opportunity is ideal for someone passionate about technology and eager to make a significant impact by ensuring seamless IT operations.
Key Responsibilities & Duties:
Provide Tier 2/3 Support
Upgrade and repair laptop and desktop computers
Administer MS O365 and Active Directory
Assist with LAN/WAN applications
Install latest MS Windows Desktop OS versions
Set up network printers and servers
Create and maintain installation instructions
Support Android and IOS device upgrades
Log tickets and answer Help Desk calls
Required Qualifications & Experience:
High School Diploma or GED required
5 years' experience in Windows server environments
5 years' experience in remote customer support/helpdesk
Current Driver's License
US citizenship required due to DHS clearance
Excellent interpersonal and communication skills
Working knowledge of MS Windows Desktop OS
Working knowledge of computer systems and networks
Flexibility and adaptability to changing priorities
Basic project management skills
Nice to Have Skills & Experience:
Experience with Kronos and OKTA/O365
Experience in setting up new office IT infrastructure
Experience in TCP/IP network troubleshooting
Perks & Benefits:
3 different medical health insurance plans, dental, and vision insurance
Voluntary and long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
If you are interested in learning more about the Senior Computer Support Specialist opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#INDDEN
Data Center IT PM
Help desk analyst job in Broomfield, CO
Title: Datacenter IT Project Manager - Contract to Hire
Duration: 6-month contract-to-hire
Travel: 25-50%
About the Role:
Join a team building critical infrastructure management systems for one of the largest construction projects in U.S. history. You'll lead the design and deployment of:
CMMS (Computerized Maintenance Management System) - full build from scratch
Incident Management and Change Management - adapt and integrate existing tools
Critical Asset Tracking for chillers, generators, UPS systems, transformers, and switch gears
What We're Looking For:
Proven experience implementing CMMS,
OR
incident,
OR
change management systems
Background in data center or critical facilities environments
Strong program management and system integration skills
Familiarity with ServiceNow modules (CMDB, Asset Management, Change Management)
Nice-to-Haves:
PMP certification
Experience with hyperscale environments (AWS, Google, Microsoft, Meta)
Why This Role Matters:
You'll be “flying the plane while building it”-creating enterprise-scale systems while operations are live. This is a rare opportunity to shape operational excellence for a multi-billion-dollar project.
Advanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time
Help desk analyst job in Colorado Springs, CO
About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training - Great Lakes, IL (11 weeks)
FC Strand - Great Lakes, IL (16 weeks)
ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training