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Help desk analyst jobs in Davenport, IA

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  • Part-Time Student - Technical Manufacturing Engineering - Davenport, IA

    John Deere 4.5company rating

    Help desk analyst job in Davenport, IA

    There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW. John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability. Primary Location: United States (US) - Iowa - Davenport Function: Factory Engineering (CA) Title: Part-Time Student - Technical Manufacturing Engineering - Davenport, IA - 112142 Onsite/Remote:Onsite Position Note: Relocation assistance is not provided. The Part-Time Student Program is primarily designed to augment the Company's regular full-time staff and is for students who work in parallel to their school schedule YEAR-ROUND. Your Responsibilities As a Part Time Student Technical - Technical Manufacturing Engineering for JD Davenport Works located in Davenport, IA, you will: Provides support and basic trouble shooting for current operations. Identifies and implements cost reduction, quality, safety and ergonomic improvement ideas of limited scope. Works with electronic tools to perform engineering functions. Develops plans of limited scope to support lean manufacturing. Assists in development of baseline data for new wage performance pay plans This position is not available to students on immigration visas What Skills You Need Must be registered as a full-time student at an accredited college/university. Graduation date of May 2026 or later. Cumulative GPA of 2.8 or above. Available to work during the academic year 16-20 hours/weekly. Available to work during the summer semester 35-40 hours/weekly. If local, comfortable working in a manufacturing environment Ideally you will be pursuing a degree in Manufacturing Technology, Data Analytics, Industrial Engineering; others may apply. What Makes You Standout Previous experience in comparable industry and/or factory setting Ability to work in cross-function groups and a team environment High level of attention to detail and accuracy At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including: Flexible work arrangements Highly competitive base pay and performance bonuses Savings & Retirement benefits (401K and Defined Benefit Pension) Healthcare benefits with a generous company contribution in the Health Savings Account Adoption assistance Employee Assistance Programs Tuition assistance Fitness subsidies and on-site gyms at specific Deere locations Charitable contribution match Employee Purchase Plan & numerous discount programs for personal use $15 - $40 hourly based on published rates for business function and education level. Follow this link to learn more about our Total Rewards Package Must be 18 years of age or older to apply The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control. ACA Section 1557 Nondiscrimination Notice The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
    $18k-35k yearly est. 4d ago
  • HPC Support Analyst

    Mindlance 4.6company rating

    Help desk analyst job in Moline, IL

    Mindlance is a national recruiting company which partners with many of the leading employers in IT, financial services, engineering, semiconductor, clinical and pharmaceutical domains. You can learn more about us at ***************** . Job Description Position Details: Role: HPC Support Analyst Location: Moline, IL 61265 Duration: 12 Months (W2) Lead development, implementation, and support activities for applications on Enterprise High Performance Computing (HPC) systems. Load and administer batch queuing software. LSF, Load and configure FEA and CFD applications like Abaqus, Ansys, StarCCM, Acusim, etc. Develop job submission and cluster maintenance shell scripts for POSIX platform System level job diagnostics and system management Report Cluster utilization metrics Investigate, document and solve application software issues Work with software suppliers, engineering analysts and IPN infrastructure group to develop, test and implement solutions for new and existing applications on new and existing HPC systems. Experience using Linux or UNIX operating system, Shell scripting experience (Bash, perl, python), knowledge of IBM LSF and related products. Background in batch queuing software for cluster workloads. Experience scripting FEA and CFD codes for job submittal. Ability to work well in a team environment. 2-4 Years' experience. Will be working onsite. Hours of work typically 7am-4pm (but fairly flexible). Will work 24/7 on-call every 3rd week but schedule may change. Provides application development and support to partner in the planning, delivery and/or support of business processes utilizing information technology and business practices for strategic business units. Work is of low to medium complexity and low to moderate in risk. Contact with responsibility focused extending to other departments and functional operations and interaction with business contacts on tactical issues. Participates in various roles as a team member. Follows processes for tasks with some review. Uses discretion and judgment in planning own work/schedule. Impact of decision-making is low to medium risk and impact. Participates in sharing knowledge within the team. Applies information analyses to assist in the effective implementation and integration of business sub-processes or processes. Completes routine changes and improvements to existing processes. Identifies, analyzes and applies information technology and business practices to support strategic business process/plans. Participates as required to design, develop, test and integrate applications of low-medium complexity. Participates in the implementation of information technology and business processes of low-medium complexity. Supports, evaluates, and continuously improves information technology and business processes to maintain alignment with business plans of low- medium complexity and low-moderate risk. Performs activities according to project plans and schedule. Has contact with other departments and functional operations and interacts with business contacts. Qualifications 2 - 4 years of experience in HPC Support. Additional Information All your information will be kept confidential according to EEO guidelines.
    $60k-77k yearly est. 10h ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Help desk analyst job in Moline, IL

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-36k yearly est. 10h ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Help desk analyst job in Moline, IL

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
    $57k-78k yearly est. 10d ago
  • Technology Service Specialist

    Tri-City Group 4.3company rating

    Help desk analyst job in Davenport, IA

    Tri-City Group is currently seeking a Technology Service Specialist for an immediate opening, in Davenport, IA. The Technology Service Specialist will be responsible for providing on-site or remote service and support with Audio/Visual, Security, Data Cabling and Phone Systems. Responsibilities include but are not limited to: Installation of a variety of security systems, audio-visual systems and phone systems for Tri-City clients. Work to include installation low-voltage cable runs, cameras, access control hardware, projectors, speakers, intercoms, video conferencing, management servers, and phone systems. Performing preventative maintenance and repair as per a client maintenance agreement and/or warranty. Assisting in troubleshooting, diagnosing, and repairing systems and/or equipment. Performing basic programming and system commissioning as assigned. Performing software and firmware updates, creating data back-up files. Provide basic end user training as required. Document all service-related activities in company database keeping up to date service history. Ensure timely completion of assigned service orders. Performing additional assignments per management's direction Position may require technician to participate in an on-call rotation schedule. Educational/Experience Requirements: High school diploma or equivalency Minimum of 3 years' experience in installation and service specific to audio-visual system, security systems, network cabling, and phone systems. Experience with multiple of these systems a plus. Required to adhere to Tri-City and OSHA safety standards. Required to possess a valid driver's license and be insurable with Tri-City insurance provider. Receive professional and technical knowledge by attending manufacturer training and seminars when made available by Tri-City. Proficient knowledge of copper/fiber network cabling and associated installation to BICSI standards a must. Must have the ability to terminate RJ45 jacks, a variety audio connectors and other devices. Must have previous experience with setting IP's for devices and basic network/system programming. The ability to read and follow electrical schematics, blueprints, and manuals is a must. Candidates must possess strong attention to detail, focus on accuracy, solid communication skills, positive initiative and judgement, the ability to problem solve and meet deadlines and the ability to multitask with tact and consideration. Physical Requirements: Required to safely lift and/or move up to 60 pounds. Required to stand; climb or balance; stoop, kneel, crouch or crawl; reach with hands and arms. Will frequently be required to walk, sit and use hands to pull cables and wires, use power tools, work in various positions and climb ladders and/or scaffolding. Positions requires the necessary vision to work with small, color-coded wiring. The noise level in the work environment is moderate to loud on occasion and employee may be exposed to outside weather elements. Travel may be necessary on occasion. All job offers are contingent upon the successful completion of a drug screen and reference check. Tri-City Group is an equal opportunity employer.
    $74k-84k yearly est. 60d+ ago
  • Level 2 Technical Support Analyst

    Bae Systems 4.7company rating

    Help desk analyst job in Rock Island, IL

    **Join a Team that's Shaping the Future of IT Support** At BAE Systems, we're passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a Remote Initial Support Analyst, you'll play a critical role in providing **Tier 1** analysis and support for zero client, thin client, thick client, desktop, laptop, and high-performance end-user computing services and peripheral devices. You'll work closely with our team to ensure seamless delivery of IT services, utilizing existing, Government-owned devices to the maximum extent practicable. Your day-to-day responsibilities will include managing the logistics of developing and deploying integrated solutions, ordering, operating, maintaining, and transporting assets. You will also provide basic print services for all identified devices, operate, install, configure, and maintain printer devices, and coordinate and track end-user and common device service handoffs. As a technical expert, you will exercise considerable latitude in determining objectives and approaches to assignments. By joining our team, you will have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customer's operations. Our company values innovation, teamwork, and customer satisfaction, and we are committed to providing a supportive and dynamic work environment. If you are a motivated and skilled technical support analyst looking for a new challenge, we encourage you to apply. + Experience with printer devices, including installation, configuration, and maintenance + Strong project management skills, with the ability to lead projects and teams + Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines + Experience with ServiceNow, JIRA and similar **Location Requirement** The successful candidate must be located within 50 miles of Chicago, IL, Detroit, MI, Rock Island, IL, San Francisco, CA. \#Castle-Net **Required Education, Experience, & Skills** **Required Education, Experience, & Skills** + Bachelor's degree in Computer Science, Information Technology, or related field + 8 years of experience in IT support, with a focus on end-user computing services and peripheral devices + Applies extensive expertise, and has full knowledge of other related disciplines + Work is performed with some direction, but with considerable latitude in determining objectives and approaches to assignment + Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues + Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members **Technical Skills:** + Experience with IT service management frameworks (e.g., ITIL) + Knowledge of network protocols and architectures (e.g., TCP/IP, DNS, DHCP) + Familiarity with virtualization technologies (e.g., VMware, Citrix) + Experience with remote access and service capabilities **Certifications:** + MCSA, VCP or similar industry certification **Preferred Education, Experience, & Skills** + **Education:** + Master s degree in information technology, Cybersecurity, Data Science, Information Systems, Computer Science, or related field. + **Certifications:** + MCSA, VCP or similar industry certification + **Experience:** + Experience with cloud-based solutions, including AWS, Azure, and/or Google Cloud. + Configuration Management/Document Management. + Experince with ServiceNow and JIRA **What We Offer:** + **Competitive Salary and Benefits:** + Competitive salary and benefits package. + **Professional Development:** + Opportunity to work with a dynamic team in a fast-paced environment. + Professional development and growth opportunities. **Pay Information** Full-Time Salary Range: $115779 - $196825 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. **Level 2 Technical Support Analyst** **117796BR** EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
    $61k-83k yearly est. 16d ago
  • IT System Integration Specialist (On -Site)

    Career-Mover

    Help desk analyst job in Davenport, IA

    The IT System Integration Specialist (On -Site) based in Davenport, Iowa, is a pivotal role within our company's Information Technology team. This position is responsible for leading and facilitating the seamless integration of legacy systems with new technology solutions at the Davenport manufacturing site. As an integral part of the company's strategic vision, the specialist will analyze, design, and enhance integration processes to support various business functions spanning multiple computing environments. This role involves collaborating with different technology groups within the organization to ensure the successful deployment of next -generation Automation and IT Solutions. The specialist will also provide expertise and support for ongoing system operations and contribute to system improvements. The ideal candidate should possess a strong background in systems integration, software development methodologies, and possess technical proficiency in areas such as SQL programming, database design, and integration tools. Effective communication, critical thinking, and problem -solving skills are essential for successful collaboration across all levels of the organization. This role offers the opportunity to be part of a dynamic team working on cutting -edge systems in a highly visible and critical capacity within the company's operations.
    $67k-111k yearly est. 60d+ ago
  • On-Call IT Field Technician & TV Configuration -Davenport-Moline-Rock IA- IL NEW

    Geeks On Site 3.1company rating

    Help desk analyst job in Rock Island, IL

    Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support
    $30k-42k yearly est. 14d ago
  • Field Technical Service Specialist - Illinois

    Hankook Tire America Corp 4.4company rating

    Help desk analyst job in Moline, IL

    Midwest Regional Field Service Specialist - Monee, IL - Hybrid Hankook Tire America Corp. Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world's seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide. 2) Why Hankook - Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices. - Career Growth: Opportunities for internal mobility, leadership development, and continued learning. - Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires. - Inclusive Culture: Committed to diversity, teamwork, and sustainability. 3) Job & Job Description Position: Midwest Regional Field Service Specialist Location: Monee, IL Reports to: Manager, Technical Services Team Overview: Hankook's Technical Services Department works in after-sales service, warranty, and quality related roles. This position is responsible for interacting with Hankook's customers (distributors, dealers, and end-users) and internal staff regarding company products and warranties. Regularly travels to Hankook dealers and distributors as well as Hankook's own facilities to inspect tires returned for warranty/quality issues and communicates to all appropriate parties. This position is based out of Hankook's warehouse in Monee, IL. 4) Responsibilities Responsible for inspections and communications about warranty and quality items to internal staff and external customers in the Midwest. Serve as a SME (Subject Matter Expert) on all Hankook products to answer customer inquires and evaluating returned tires Must be willing to travel 50% of the time to customer locations Research and resolve customer complaints and issues Have knowledge of competitor products and tire industry regulations Any other duties assigned by management 5) Requirements High School diploma required, bachelor's degree preferred At least 4 years of relevant experience in the Tire/Automotive industries Strong oral and written communication ability Customer service experience preferred Must have a valid driver's license and personal vehicle for travel Intermediate to advance Microsoft office capabilities Must be able to work out of the Monee, IL warehouse 50% of the time
    $45k-78k yearly est. 28d ago
  • IT Security Analyst

    Collabera 4.5company rating

    Help desk analyst job in Moline, IL

    At Collabera, we recognize that our client satisfaction depends in large part on our resource satisfaction, so we make meeting your career needs a top priority. We provide a high-touch, supportive environment that enables you to grow and challenge yourself while maintaining work-life balance. Choose from a wide range of exciting opportunities from our diverse Fortune 500 client base. Job Description Description: Provides information technology to partners in the planning, delivery, and/or support of business processes and business practices for strategic business units Work is of low complexity and low in risk Has contact with responsibility focused around department and functional operations with limited interaction with business contacts Participates as a team member in various roles Receives supervision or direction concerning work/schedule. Impact of decision making is low risk and impact Participates in sharing knowledge Applies information analyses to assist in the effective implementation of a limited business process Complete basic changes or improvements to well documented processes with some supervision Learns how to identify, analyze and apply Information Technology (IT) and business practices to support strategic business process/plans Qualifications Additional Requirements: Knowledge of Application, Distributed, and Mainframe environments Following SAP requirements not mandatory but a nice to have Knowledge of roles, objects, and user profiles within SAP Knowledge of SAP security administration Knowledge of SAP security policies Analytical skills Able to work in a global environment and work effectively with a team Work on tasks and projects that are medium to high risk and of moderate to high complexity in nature where errors could affect the Enterprise Customer service skills Additional Information All your information will be kept confidential according to EEO guidelines.
    $70k-95k yearly est. 10h ago
  • IS Help Desk Support Analyst

    Utrecht Art Supply

    Help desk analyst job in Galesburg, IL

    Your Role... Summary: The Help Desk Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required. Responsibilities: Application/Operational Administration * Maintain, upgrade, and manage all desktop applications including but not limited to Microsoft O/S, Outlook, Microsoft Office, Adobe Design products, and MAC * Build images and execute deployments using Windows Deployment Services * Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. * Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels. * Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and other equipment as assigned. * Collaborate with LAN technicians, network administrators and system administrators to ensure efficient operation of the company's desktop computing environment. * Where required, administer, and resolve issues with associated end-user workstation networking software products. * Receive and respond to incoming calls, helpdesk tickets, and/or e-mails regarding desktop problems * Answer and perform moves, additions, and changes requests as they are submitted by line managers. * Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. * Level 1 support for the above software * A member of the 24hr on-call list in the event of system downtime or process interruption of the above related resources. Hardware Administration * Maintain, upgrade, and troubleshoot all desktop and laptop hardware * Maintain, upgrade, and troubleshoot MAC devices * Maintain, upgrade, and troubleshoot network and personal printers * Maintain, upgrade, and troubleshoot VOIP Phones and video conference equipment * Maintain, upgrade, and troubleshoot wireless devices * Maintain, configure, upgrade, and troubleshoot company issued smartphones General Administration * Prioritize issues and document resolution using the helpdesk tracking software * Ensure proper documentation that stays consistent with programs and patches * Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment. * Accurately document instances of desktop equipment or component failure, repair, installation, and removal. * Assist in other areas of Information Systems as needed. Required Skills & Experience: * Minimum 2 yr. degree in Systems related field or 2 years' experience supporting and troubleshooting help desk issues. * COMPTA A+, Microsoft Certified Professional (MCP), or Vendor End User certifications are a plus. * Proficient in all Microsoft desktop products, Adobe products, Antivirus, VPN Cisco AnyConnect Client, IBM Client Access, Windows Deployment Services, MACs, Helpdesk tracking software, and wireless technology. * Ability to conduct research into PC issues and products as required. * Effective interpersonal skills and relationship-building skills. * Strong written and oral communication skills. * Ability to present ideas in user-friendly language. * Understanding of the organization's goals and objectives. * Analytical and problem-solving abilities, with keen attention to detail. * Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. * Possession of a valid driver's license; ability and willingness to travel on work assignments; willingness to work additional hours during the week and/or weekend, if/when required * Experience working in a team-oriented, collaborative environment. * Strong customer-service orientation. * Familiarity with standard desktop deployment procedures * Professional integrity to handle confidential information Pay Rate:The pay range below is provided in compliance with state/city specific laws. This pay range applies to this location. Pay ranges may be different in other locations. * $49,000-$53,000 per year based on experience, plus incentives * Full benefits package that includes 401k, profit sharing Benefits Include: * Medical/Dental/Vision Insurance * 401K & Profit Sharing Plan * Incentive Bonus Plans * Paid Holidays & Paid Time Off * Paid Parental Leave * Short-Term/Long-Term Disability * Training Opportunities * Basic & Optional Life Insurance * Employee Discount Who we are... Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United States. Our Mission... At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.
    $49k-53k yearly 22d ago
  • IS Help Desk Support Analyst

    Blick Art Materials 4.5company rating

    Help desk analyst job in Galesburg, IL

    Your Role... Summary: The Help Desk Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required. Responsibilities: Application/Operational Administration Maintain, upgrade, and manage all desktop applications including but not limited to Microsoft O/S, Outlook, Microsoft Office, Adobe Design products, and MAC Build images and execute deployments using Windows Deployment Services Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels. Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and other equipment as assigned. Collaborate with LAN technicians, network administrators and system administrators to ensure efficient operation of the company's desktop computing environment. Where required, administer, and resolve issues with associated end-user workstation networking software products. Receive and respond to incoming calls, helpdesk tickets, and/or e-mails regarding desktop problems Answer and perform moves, additions, and changes requests as they are submitted by line managers. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. Level 1 support for the above software A member of the 24hr on-call list in the event of system downtime or process interruption of the above related resources. Hardware Administration Maintain, upgrade, and troubleshoot all desktop and laptop hardware Maintain, upgrade, and troubleshoot MAC devices Maintain, upgrade, and troubleshoot network and personal printers Maintain, upgrade, and troubleshoot VOIP Phones and video conference equipment Maintain, upgrade, and troubleshoot wireless devices Maintain, configure, upgrade, and troubleshoot company issued smartphones General Administration Prioritize issues and document resolution using the helpdesk tracking software Ensure proper documentation that stays consistent with programs and patches Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Assist in other areas of Information Systems as needed. Required Skills & Experience: Minimum 2 yr. degree in Systems related field or 2 years' experience supporting and troubleshooting help desk issues. COMPTA A+, Microsoft Certified Professional (MCP), or Vendor End User certifications are a plus. Proficient in all Microsoft desktop products, Adobe products, Antivirus, VPN Cisco AnyConnect Client, IBM Client Access, Windows Deployment Services, MACs, Helpdesk tracking software, and wireless technology. Ability to conduct research into PC issues and products as required. Effective interpersonal skills and relationship-building skills. Strong written and oral communication skills. Ability to present ideas in user-friendly language. Understanding of the organization's goals and objectives. Analytical and problem-solving abilities, with keen attention to detail. Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. Possession of a valid driver's license; ability and willingness to travel on work assignments; willingness to work additional hours during the week and/or weekend, if/when required Experience working in a team-oriented, collaborative environment. Strong customer-service orientation. Familiarity with standard desktop deployment procedures Professional integrity to handle confidential information Pay Rate: The pay range below is provided in compliance with state/city specific laws. This pay range applies to this location. Pay ranges may be different in other locations. $49,000-$53,000 per year based on experience, plus incentives Full benefits package that includes 401k, profit sharing Benefits Include: Medical/Dental/Vision Insurance 401K & Profit Sharing Plan Incentive Bonus Plans Paid Holidays & Paid Time Off Paid Parental Leave Short-Term/Long-Term Disability Training Opportunities Basic & Optional Life Insurance Employee Discount Who we are... Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United States. Our Mission... At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential. We can recommend jobs specifically for you! Click here to get started.
    $49k-53k yearly Auto-Apply 23d ago
  • IT Internship - Application Development

    Dot Foods 4.4company rating

    Help desk analyst job in Sterling, IL

    Department: Information Technology Reports To: IT Manager Pay Range: $17 - $19 You're a creative, a tech-wiz, and detail oriented. You think logically but also dream up ideas outside of the box. You are curious, a problem-solver, enjoy tinkering with technology, and provide excellent customer service. If this sounds like you, Dot Foods wants you on our team. As an IT Intern for software development, you will train, learn, and work with the IT department to gain understanding of workflows, processes, and how IT interacts with other parts of the business. You'll complete a minimum of one assigned project for review and possible implementation, in addition to gaining valuable professional work experience, knowledge, and skills. WHAT YOU'LL DO Job-shadow within the IT department to deliver solutions and improve functionality Lead and own assigned project(s) within application development Participate in a team project with other interns Participate in activities related to Agile software development methodologies Problem-solve through research, collecting data, and analyzing to determine best processes and methods Review, update, and track a variety of reports Present project information at the culmination of the internship to communicate research, findings, analysis, and any recommendations Apply lean thinking to identify and eliminate waste in all areas of the position WORK STATEMENT Dot Foods is not currently hiring individuals for this position who now or in the future require YOU MUST HAVE Good standing as full-time student actively pursuing a Bachelor's degree at an accredited college/university Minimum cumulative G.P.A. of 3.0 on a 4.0 scale Ability to manage multiple projects and priorities Proficiency in Microsoft Office programs Creative & innovative thinking YOU MAY ALSO HAVE Degree work towards a Bachelor's degree in Computer Science, MIS, or a related field Professional verbal, written, and interpersonal communication skills Programming and database experience or aptitude Exposure to one or more: Microsoft C#, .Net, SQL ROLE SPECIFICS Work a minimum of 350 hours during internship tenure Attend Dot specific business and personal development intern training events Potential for minimal overnight travel; ability to travel without restriction by all modes of transportation WHO WE ARE Dot Foods makes products more accessible and affordable to the food industry. We add efficiency to the supply chain and build strong partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here. WHAT DOT CAN OFFER YOU As a family-owned and-operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with: Competitive Hourly Pay Extensive benefits including medical, dental, 401k, and profit-sharing Significant advancement opportunities Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules, and policies regarding safety. EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.
    $17-19 hourly 60d+ ago
  • Mission Support Specialist

    Department of Homeland Security 4.5company rating

    Help desk analyst job in Rock Island, IL

    Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Summary Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Overview Help Accepting applications Open & closing dates 10/27/2025 to 12/31/2025 Salary $63,163 to - $98,422 per year The salary range shown is for base salary only, actual salary will be determined based on the duty location of the selectee. Pay scale & grade GS 11 - 12 Locations Many vacancies in the following locations: Anchorage, AK Birmingham, AL Gadsden, AL Mobile, AL Show morefewer locations (185) Montgomery, AL Fayetteville, AR Fort Smith, AR Little Rock, AR Texarkana, AR Eloy, AZ Florence, AZ Phoenix, AZ Tucson, AZ Yuma, AZ Adelanto, CA Bakersfield, CA Calexico, CA Camarillo, CA El Centro, CA Fresno, CA Los Angeles, CA Morgan Hill, CA Redding, CA Sacramento, CA San Bernardino, CA San Diego, CA San Francisco, CA Santa Ana, CA Santa Maria, CA Stockton, CA Alamosa, CO Aurora, CO Centennial, CO Craig, CO Durango, CO Florence, CO Frederick, CO Grand Junction, CO Hartford, CT Dover, DE Fort Myers, FL Jacksonville, FL Miami, FL Miramar, FL Orlando, FL Plantation, FL Pompano Beach, FL Stuart, FL Tallahassee, FL Tampa, FL Atlanta, GA Folkston, GA Lumpkin, GA Savannah, GA Tamuning, GU Honolulu, HI Cedar Rapids, IA Des Moines, IA Sioux City, IA Boise, ID Idaho Falls, ID Twin Falls, ID Broadview, IL Chicago, IL Rock Island, IL Indianapolis, IN Wichita, KS Bowling Green, KY Louisville, KY Alexandria, LA Baton Rouge, LA Jena, LA Lafayette, LA New Orleans, LA Oakdale, LA Winnfield, LA Burlington, MA Baltimore, MD Salisbury, MD Scarborough, ME Detroit, MI Grand Rapids, MI Fort Snelling, MN Kansas City, MO Saint Louis, MO Strafford, MO Gulfport, MS Pearl, MS Billings, MT Cary, NC Charlotte, NC Greensboro, NC Hendersonville, NC Wilmington, NC Grand Forks, ND Grand Island, NE North Platte, NE Omaha, NE Manchester, NH Elizabeth, NJ Mount Laurel, NJ Newark, NJ Albuquerque, NM Chaparral, NM Las Cruces, NM Roswell, NM Las Vegas, NV Reno, NV Batavia, NY Buffalo, NY Central Islip, NY Champlain, NY Malta, NY New York, NY Brooklyn Heights, OH Cincinnati, OH Westerville, OH Oklahoma City, OK Tulsa, OK Eugene, OR Medford, OR Portland, OR Lords Valley, PA Philadelphia, PA Philipsburg, PA Pittsburgh, PA Williamsport, PA York, PA Aguadilla, PR Guaynabo, PR Warwick, RI Charleston, SC Columbia, SC Greer, SC Sioux Falls, SD Chattanooga, TN Knoxville, TN Nashville, TN Alvarado, TX Amarillo, TX Anson, TX Athens, TX Austin, TX Big Spring, TX Conroe, TX Corpus Christi, TX Dallas, TX Del Rio, TX Edinburg, TX El Paso, TX Harlingen, TX Houston, TX Huntsville, TX Karnes City, TX Laredo, TX Livingston, TX Los Fresnos, TX Lubbock, TX Memphis, TX Midland, TX Pearsall, TX Pecos, TX Pflugerville, TX Raymondville, TX San Angelo, TX San Antonio, TX Taylor, TX Waco, TX Ogden, UT Orem, UT Saint George, UT West Valley City, UT Bowling Green, VA Chantilly, VA Harrisonburg, VA Norfolk, VA Richmond, VA Salem, VA Charlotte Amalie, VI Saint Thomas, VI Saint Albans, VT Ferndale, WA Richland, WA Seattle, WA Tacoma, WA Yakima, WA Milwaukee, WI Charleston, WV Cheyenne, WY Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 12 Job family (Series) * 0301 Miscellaneous Administration And Program Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk High Risk (HR) Trust determination process * Credentialing * Suitability/Fitness Financial disclosure Yes Bargaining unit status No Announcement number OPM-ERO-12821405-DHA-EKS Control number 848931800 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency These positions will be filled through the Office of Personnel Management's Direct Hire Authority for the occupation and is open to all U.S. citizens. Duties Help As a Mission Support Specialist, at the full performance level you will perform the following duties: * Coordinate and perform a wide variety of administrative and management services essential to the operations of the office including, but not limited to: management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment; * Advise management on assigned administrative matters; * Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level; * Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services; * Operate, manage, and oversee a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions. Requirements Help Conditions of employment * You must be a U.S. citizen to apply for this position. * You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs. * Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see ********************* * One-year probationary period may be required. * A pre-employment drug test will be required. * If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application. * DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. * All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. * Incentives may be authorized; however, this is contingent upon funds availability. * License required: No * Pre-employment physical required: No * Bargaining Unit Position:No * Financial Disclosure: If you are hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment. * Qualification requirements must be met for those applications submitted by each cut-off date. * Complete the initial online assessments and USA Hire Assessment, if required. Qualifications Minimum Qualifications for GS-11: Specialized Experience: At least one year of specialized experience equivalent to the GS-09 level in the Federal service that included experience such as: * Coordinating and monitoring a variety of administrative projects (e.g. budget, personnel, travel, space, logistics). * Identifying and recommending solutions to a wide range of administrative problems. * Analyzing administrative data from a variety of sources to develop trends, patterns, profiles, estimates, and studies. * Preparing preliminary and finished reports and documents. * Representing the office in dealings with vendors and personnel from administrative support organizations. OR Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. Minimum Qualifications for GS-12: Specialized Experience: Applicant must demonstrate at least one year of specialized experience equivalent in difficulty and responsibility to the GS-11 level in the Federal service that included experience such as: * Applying (and modifying, if necessary) established practices to specific administrative problems which involve many variables. * Conducting independent evaluations on administrative functions and preparing study findings, recommendations, and reports. * Providing advice on a variety of administrative and management programs and procedures. * Making agreements and commitments at meetings and during telephone discussions in accordance with previously received functions. * Performing liaison functions with other organizations, including effectively presenting the organization's needs and establishing harmonious working relations with counterparts. All qualification requirements must be met by the cutoff dates listed under additional information. Qualification claims will be subject to verification. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned. Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: ************************************************************************** Additional information THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. Applicants will be referred periodically throughout the announcement period based on the schedule below. * 1st Cut-off on 11/01//2025 * 2nd Cut-off on 12/01/2025 * Final Cut-off on 12/31/2025 Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval. Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/**********9652-Reasonable-Accommodation-Information) Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): * Attention to Detail * Customer Service * Decision Making * Flexibility * Integrity/Honesty * Interpersonal Skills * Learning * Reading Comprehension * Reasoning * Self-Management * Stress Tolerance * Teamwork Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the assessment questionnaire, click the following link: ******************************************************** Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet. Veterans: Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). View information on veterans' preference. Career Transition Assistance Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: ************************************************************ Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must submit a complete Application Package which includes: 1. Your resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Limit your resume to two pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link. USAJOBS Help Center - Update your resume now so it meets new resume requirements 2. Other supporting documents (only submit if applicable to you): * Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed. * Are you a veteran entitled to preference? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or notice form. Those applying for 10-Point preference must fill out the SF-15 and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. * Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit all of the following: * A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement; * A copy of your most recent SF-50 "Notification of Personnel Action'', noting your positions, grade level, and duty location; * A copy of your latest performance appraisal including your rating; and * Any documentation from your agency that shows your current promotion potential if applicable. * Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: * Position title; * Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); * Agency; and * Beginning and ending dates of appointment. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
    $63.2k-98.4k yearly 18d ago
  • 25U Signal Support Systems Specialist

    Army National Guard 4.1company rating

    Help desk analyst job in Kewanee, IL

    Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and unit-level maintenance on authorized signal equipment; and installing, operating, and maintaining radio and data distribution systems. Advanced team members supervise and train other Soldiers; maintain and install signal support systems and terminal devices; provide technical assistance and training for automation and communications equipment; prepare maintenance and supply requests for unit-level signal support; and operate and perform preventative maintenance checks and services on assigned vehicles. Job Duties * Maintain radio and data distribution systems * Perform signal support functions and technical assistance for computer systems * Provide technical assistance and training for local area networks * Maintenance for equipment, terminal devices, assigned vehicles, and power generators Some of the Skills You'll Learn * Mechanical and electrical principles * Preventive maintenance procedures * Line installation and wiring techniques * Communication security policies and procedures Helpful Skills * Interest in working with electronic equipment * Interest in problem solving Through your training, you will develop the skills and experience to enjoy a civilian career with companies that produce communications and electronic equipment. Additional study and two years of electronics experience will also qualify you for certification as an Associate Certified Electronics Technician. Earn While You Learn Instead of paying to learn these skills, get paid to learn. In the Army National Guard, you will learn these valuable job skills while earning a regular paycheck and qualifying for tuition assistance. Job training for Signal Support Systems Specialists consists of 10 weeks of Basic Training, where you'll learn basic Soldiering skills, and 18 weeks of Advanced Individual Training (AIT) which will include a combination of hands-on and classroom training.
    $44k-76k yearly est. 28d ago
  • Support Level 1 - Rock Island IL

    Msccn

    Help desk analyst job in Rock Island, IL

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. WE DELIVER CUSTOMER SUCCESS Dover Precision Components delivers products and services that enhance performance, improve safety, reduce carbon emissions, and accelerate clean energy adoption, through collaborative customer relationships, expert engineering, and an innovative culture. Our strong Company portfolio is comprised of long products and services offered under Cook Compression, Cook Mechanical Field Services, Waukesha Bearings, Waukesha Magnetic Bearings, Inpro/Seal, Bearings Plus, and FW Murphy Production Controls. Our global footprint reaches more than twelve locations in the Americas and more than six locations in Europe and China. BUILDING POTENTIAL. SUSTAINING PERFORMANCE. BOOSTING FUTURES. We are diligent in recognizing our employees' needs and providing an enriching experience through professional developmental opportunities. Our authentic, collaborative company culture, combined with a competitive suite of health and welfare offerings, emulates who we are. We are Dover Precision Components, #LifeAtDPC Summary: Provides support for all value streams within the plant. Support roles include Saw, Briquetter, Parser, Job Coordinator, Material Handler, Receiving and Shipping. Responsibilities: Properly complete required paperwork Participate in daily preventative maintenance and cleaning schedule Complete assigned support tasks Additional Qualifications/Responsibilities Minimum required qualifications: High School diploma or equivalency Basic math skills, including addition, subtraction, multiplication, and division, using whole numbers, fractions, and decimals Basic computer skills Strong focus on safety and quality initiatives Industrial manufacturing experience preferred The ideal candidate possesses the following experience, skills, and abilities: Ability to work independently as well as contributing to the team Ability to read, analyze and interpret drawings and blueprints Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form Ability to deal with problems involving variables in standardized situations Ability to organize time effectively, determine priorities, and move work forward Understanding of basic metrology Knowledge of bearing isolators is a plus Demonstrated ability to identify problems and suggest effective resolutions Strong communication skills Work Arrangement : Onsite Pay Range: $18.00 - $24.60 per hour Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.
    $18-24.6 hourly 39d ago
  • UKG Pro WFM Technical Specialist Master

    Deloitte 4.7company rating

    Help desk analyst job in Davenport, IA

    UKG Pro WFM Technical Specialist Master Are you passionate about delivering goals to your client that go above and beyond their expectations? The Deloitte HR Strategy and Technology practice is a $650M+ offering, with over 2,000 consulting practitioners, and is part of a $2B+ Human Capital team. Our practice encompasses several offerings, including UKG, which is one of the fastest growing in our portfolio. Working with our Global Payroll and Workforce Management Team means you will be working with UKG's #1 Global System Integrator who had growth of over 35% in 2024. Our commitment to UKG's platforms is demonstrated in over 150 successful implementations, including some of the largest UKG implementations to date. Human Capital Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey. The Team Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce. Recruiting for this role ends on 12/31/25 Work you'll do: As a UKG Pro WFM Technical Specialist, you should expect to be involved in the following: * Collaborate with stakeholders, including business analysts, project managers, and end-users, to understand business objectives and translate those goals into technical specifications that ensure scalability, performance, and security. * Build technical designs for software applications that incorporate architecture patterns, frameworks, data models, application components, and system integrations. * Define the architecture strategy and development roadmap to align with the organization's business goals and technology strategy. * Evaluate and select appropriate technologies, platforms, and tools for application development that may or may not be part of the UKG ecosystem. * Recommend technologies and tools that align with the application's requirements, based on factors such as performance, scalability, and maintainability. * Integrate applications to run smoothly with backend tools, such as cloud storage or application program interfaces (APIs). Required Qualifications: * Bachelor's Degree or equivalent experience * 6+ years of experience actively working with HR and WFM functions and processes, demonstrating strong problem solving and troubleshooting skills * 6 years of experience with UKG Technical Architecture, and familiarity with the Boomi integration layer and UKG's net-new platform technologies (LLM, FLEX, Bryte). * 6+ years of experience working with Global Fortune 500 firms. * 6+ years of experience leading technical teams in the full lifecycle of a WFM project or workstream including Business Analysis, Functional Specification, System Configuration, Design, Testing * 6+ years of experience in leading requirements gathering workshops or facilitating meetings. * Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve * Limited immigration sponsorship may be available Preferred Qualifications: * 6+ years of external Consulting Experience * 6+ years of experience in other HRIS Implementations * 6+ years of experience with UKG's technology stack and embedded next gen technologies (UKG Bryte, Flex, UDES and Google LLM) * Proficient in Microsoft Excel, Visio and PowerPoint, with at least 2 years' experience creating advanced Excel models (e.g., pivot tables, VLOOKUP, data analysis) and developing client-ready PowerPoint presentations for executive-level audiences. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Possible Locations: Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boise, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Davenport, Dayton, Denver, Des Moines, Detroit, Fort Worth, Fresno, Grand Rapids, Hartford, Hermitage, Houston, Huntsville, Indianapolis, Jacksonville, Jericho, Jersey City, Kansas City, Las Vegas, Los Angeles, Louisville, McLean, Memphis, Miami, Midland, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pittsburgh, Portland, Princeton, Raleigh, Richmond, Rochester, San Antonio, San Diego, San Francisco, San Jose, Seattle, St. Louis, Stamford, Tallahassee, Tampa, Tempe, Tulsa, Washington DC Information for applicants with a need for accommodation: ************************************************************************************************************ For more information about Human Capital, visit our landing page at: ******************************************************************************************************* #HCFY26 #HRSTFY26 Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see ********************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers Requisition code: 304600 Job ID 304600
    $71k-95k yearly est. 41d ago
  • IT CyberSecurity Administrator I-II

    Muscatine Power and Water 4.1company rating

    Help desk analyst job in Muscatine, IA

    Job Description Job Purpose Responsible for the review and implementation of IT's security and internal cybersecurity infrastructure to protect MPW's digital assets and data. The position is also responsible for remediation efforts and security patching for all corporate networking devices and services. Specific Responsibilities Responsible for assisting IT with all aspects of the Utility's internal security and cybersecurity, ensuring that activities are aligned with Utility goals and objectives, and complying with all applicable regulations and policies to protect digital assets and data, including: Maintain network security and firewall security, including user accounts and access rights, spam and spyware filtering, and network intrusion assessment, prevention, and detection. Administer virus protection including installation, configuration, upgrades, troubleshooting, and remediation of infected systems and applications. Conduct vulnerability assessments, including the identification and investigation of potential security threats and vulnerabilities in our network. Implement necessary configurations to ensure a secure network. Identify current security environment improvement opportunities and research, plan, and propose possible solutions. Work with other Utility network owners to implement security measures as appropriate. Assist in coordinating and implementing the Information Technology security/cybersecurity incident response plan; provide analysis and remediation/prevention measures regarding imminent security breaches. Recommend the use and deployment of existing security monitoring software. Assist with methods and practices to develop a secure network and the protection of IT assets. Review and manage MPW's IDS/IPS systems. Act as the Information Technology primary network security engineer ensuring remediation efforts and security patching for all corporate networking devices and services, including: Monitor digital security systems, note anomalies, and research potential security issues and/or breaches. Assist in all aspects of network configurations, monitoring, and support. Ensure daily monitoring of event logs on servers and network hardware is carried out. Configure, implement, and maintain sensors for all IT infrastructure devices within the existing monitoring system. Perform security patch deployment and testing. Troubleshoot and configure client-side VPN Perform vulnerabilities assessment and internal/external penetration testing. Review network security reports and react to anomalies and errors. Revise, monitor, and configure Microsoft 365 security controls. Monitor network security alerting and provide daily and weekly reporting as needed. Support user access and user security access for data and Microsoft Windows Services. Provide support and assistance in security upgrades and Server operating security system upgrades. Maintain all required documentation, such as hardware and software error logs, updates on projects, backup logs, procedures, etc. Provide support for various projects/tasks involving IT security services. Support and development of Utility-wide security programs as part of the MPW's Cybersecurity Committee and Cybersecurity Strategic Plan. Other Responsibilities Draft and review/approve documentation of security policies and procedures. Present security training as needed. Participate, as directed, in appropriate committees for the Utility. Administer digital certificates for MISO and/or outside marketing partner. Other duties as assigned. Qualifications Knowledge Bachelor's degree in information technology, networking, cybersecurity or equivalent combination of education and experience required. Minimum 3 (Level I) years or 5 (Level II) network experience, with at least 2 years (Level I) or 4 years (Level II) of experience in network security or cybersecurity assessment and operations. Knowledge, or ability to quickly obtain knowledge, of the Utility network including user and application security administration. Knowledge of, and the ability to stay current in, new technologies, standards, and methodologies with respect to applicability, feasibility, productivity, user needs, and potential for maximizing resources, especially for security technologies and controls. Strong working knowledge of Windows operating systems, Microsoft Active Directory, Internet and network connectivity concepts, network security, computer hardware operations and diagnostics, and web/mobile technology. Strong working knowledge of firewall concepts, anti-virus and intrusion detection applications, and remote systems management tools. Knowledge of the CIS (Center for Internet Security) benchmarks and controls framework. Skills Excellent verbal and written communication skills. Excellent interpersonal and listening skills, with ability to build productive professional relationships and promote a team atmosphere. Proficiency with use of Microsoft 365 applications suite. Proficiency at an intermediate level with use of Microsoft SharePoint, Planner, and Teams. Good judgment and reasoning skills. Problem identification, analysis, and solving. Advanced Project management skills and use of Microsoft Project Professional/Online. Experience with Cisco switches, Cisco routers, Cisco networking, and 4GL firewall technology such as Palo Alto, Fortinet, etc. firewalls is Abilities Ability to work as part of a team, either as team leader or a member of a team. Ability to drive results and ensure work is done properly, safely, and timely. Ability to read and interpret technical manuals and network diagrams and be able to communicate those concepts to non-technical individuals. Ability to work independently, effectively prioritize work, manage multiple tasks, meet deadlines, and adjust work priorities as needed to meet department/organizational objectives. Ability to use discretion in maintaining confidentiality and handling sensitive information. Other Position Requirements Must be able to attend work regularly and work extended hours as needed. Must maintain a method of communication to be contacted by MPW outside normal work hours. Work Environment Work environment is primarily an office environment. Regular visits to an industrial coal-fired power plant are required. Must comply with all safety and site rules at all locations. Job Posted by ApplicantPro
    $76k-94k yearly est. 23d ago
  • Information Technology (IT) Internship (Summer 2026)

    MacLean-Fogg 4.3company rating

    Help desk analyst job in Sterling, IL

    MacLean-Fogg is a global manufacturing company with more than 100 years of innovation and excellence. Guided by our core values-Integrity, People, Customers, and Stewardship-we continue to build on a century-long legacy while driving the future of manufacturing. Our diverse businesses serve the automotive, industrial, and other critical industries, creating an environment where talent thrives, creativity flourishes, and collaboration drives success. Location: Multiple U.S. Locations - View all locations Program Duration: Summer 2026 (10 Weeks) Pay Range: $18-$25 per hour (based on location, experience, and academic level) Program Overview Our Summer Internship Program offers real-world exposure to IT systems, applications, and infrastructure while contributing to meaningful projects from day one. Over 10 weeks, you will gain: Hands-on experience in enterprise technology and digital solutions. Mentorship and guidance from experienced industry leaders. A professional network across functions and facilities. Career-ready technical and professional skills. When applying, you will be prompted to select all MacLean-Fogg locations where you are interested in being considered. What You'll Do As an Information Technology Intern, you will: Assist with system administration, troubleshooting, and IT support. Support projects in areas such as cloud computing, cybersecurity, networking, or ERP systems. Participate in software/application testing and documentation. Contribute to data management, reporting, and process automation initiatives. Complete a capstone intern project and present results to leadership. Qualifications We're seeking motivated students who are ready to learn, grow, and contribute: Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or related field. Minimum 3.0 cumulative GPA (on a 4.0 scale). Familiarity with Microsoft Office 365, networking, programming, or database concepts preferred. Strong analytical, problem-solving, and communication skills. Collaborative mindset with a willingness to take initiative. Ability to work on-site at one of our locations for the duration of the program. Compensation & Benefits Competitive hourly pay. Skill development through hands-on learning. Structured mentorship and feedback. Networking opportunities with peers and professionals. Experience presenting to leadership at program completion.
    $18-25 hourly 58d ago
  • Information Technology Internship - Summer 2026

    Cbi Bank & Trust

    Help desk analyst job in Muscatine, IA

    Requirements What You Have: Candidates should be working towards a Bachelor of Science (BS) in Information Technology, MIS, Computer Science, or related field. Junior-level coursework is preferred. A minimum GPA of 2.8 or higher. Preference will be given to applicants with relevant work experience, internships, or involvement in related activities such as tutoring or business fraternities. What You're Good At: Strong computer skills; proficient with Microsoft Office Suite and familiarity with Windows operating systems. Basic knowledge of networking, hardware, and security concepts. Strong problem-solving and analytical skills. Strong communication and collaboration skills. Ability to maintain confidentiality and follow security protocols. Proactive and driven, exhibiting a strong sense of initiative. A leader among peers. Salary Description $20/hour
    $20 hourly 60d ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Davenport, IA?

The average help desk analyst in Davenport, IA earns between $27,000 and $54,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Davenport, IA

$38,000
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