Help desk analyst jobs in Delaware

Job Description & Responsibilities Provide an excellent air transportation experience with an industry-leading safety record. Represent the flight operation as the face of the company, ensuring both technical accuracy and exceptional passenger service. Perform safe aircraft operations including taxi, takeoff, and landing per FAA guidelines, OEM checklists, FOM/AOM, and SOPs. Greet and brief owners/passengers on itinerary, weather, and safety updates. Brief the Second-in-Command on normal and emergency procedures. Maintain up-to-date knowledge to enhance pilot competency and professionalism. Ensure on-time departures. Handle flights involving pets and passengers who smoke. Act as final authority over aircraft operations and compliance. Provide concierge-level service throughout the trip. Communicate maintenance issues promptly to Maintenance Control Center (MCC). Complete required maintenance paperwork. Perform other duties as assigned. Qualifications & Skills PC-24 simulator-based training completed within the last 12 months Second Class Medical Certificate Minimum age: 21 Valid driver's license Must pass a pre-employment drug test Education & Experience 3-5 years of aviation experience High school diploma or equivalent Minimum Flight Time Requirements (PIC - PC-24) 2,000 hours total time 500 hours multi-engine time 500 hours jet time 100 hours in PC-24

Responsibilities & Qualifications RESPONSIBILITIES This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices. May be required to support DLA's eProcurement system(s) REQUIRED QUALIFICATIONS Active Secret clearance with IT-I sensitivity One of the following active IAT II or higher certifications: Security+ CE CASP+ CE CCNA Security CySA+ GICSP GSEC SSCP CCNP Security CISA CISSP (or Associate) GCED GCIH Computing Environment: DLA CE Cert IA Role/Function: Server Admin M and Domain Admin Z (Cloud or Microsoft Operating System per DLA Approved CE) AWS CSA Associate AWS CSA Professional AWS CS Specialty AWS CSO Admin Associate MCITP EA MCSA: WS2012 & WS2016 MCSE: WS2012 & WS2016 MCA:DS MCA: MS Windows Server Directory, GCDA, GCWN, MC: Azure AA Technical Expert Status Accreditation (TESA) requirement for Germany; Bachelor and (3) years of specialized experience, Associate or Major Certificate and (7) years of specialized experience or High School and (11) years of specialized experience. Overview We are seeking an IT Support Specialist to join our team supporting DLA EWASS in Kaiserslautern, Germany. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Kaiserslautern, Germany Type of environment: Office (80% telework) Noise level: Medium Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: at least 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizen Active Secret Clearance OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Technology Team as an IT User Support Specialist located in our Delaware office. We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team. This role will be based in our Delaware office, on an in-office basis. This role reports to the IT User Support Manager. Position Summary The function of the IT User Support Specialist is to provide technology-related consultation and support in an office environment, including the deployment, administration, and/or support of technology systems essential to the day-to-day business operations. The IT User Support Specialist works as part of a team directed jointly by an IT User Support Manager, Senior IT Manager, and the Business Director. Key Responsibilities Supports computer hardware and software, and maintains computer hardware asset inventory Oversees system setups, breakdowns, and office moves Supports conference room services with video conferencing, AV setups, and take-downs Supports mobile devices with a focus on InTune, Microsoft Outlook Mobile and Native Application email delivery and archiving system Supports telephone and voicemail systems Tracks user support requests and system failures Escalates more complex issues to advanced support service teams and communicates with end user Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems Performs preventative and routine maintenance Procures miscellaneous technology supplies Coordinates with IT vendors and other departments Works with core IT teams on implementation and support of technology rollouts and projects Recognizes and makes recommendations for training where opportunities exist to address common support issues Qualifications Skills & Competencies Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives Provide outstanding client service, meet high quality standards for services, and meet or exceed client expectations; proactive in seeking innovative ways in which to help others Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation Must demonstrate a personal willingness and ability to effectively work in and adapt to a changing environment Education & Prior Experience High school diploma or equivalent required; College degree preferred Previous experience providing technology support in a professional office environment Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve moderately complex issues or suggest alternative solutions Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals Experience with networking devices, cabling, and associated troubleshooting Prior use of a trouble ticket tracking system Technology Significant knowledge of the Windows 11 operating systems, settings, limitations, tweaks, and maintenance procedures Experience troubleshooting and supporting iOS, Android, and other mobile devices with a focus on InTune, Microsoft Outlook Mobile and Native Application email delivery and archiving system Experience with common law firm tools such as email archiving and document management systems. Experience with Microsoft Office 365 and iManage desired Experience with using and troubleshooting video conference meetings (e.g., Zoom, Webex) and audiovisual equipment Experience with remote access such as Citrix, VPN, and Remote Desktop GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.

We are looking for a support person to provide on-site coverage for the Investments Business area, answering calls and being able to route it to the correct support person. The individual will also be required to do desk side support, resolving basic hardware and software problems. This person will be supported by a senior technician who will guide them through the process. The main purpose is to help provide on-site coverage as there are two support shifts, 7:30 am to 3:30 pm and 9:30 am to 6:00 pm. There is a one week rotation schedule for each shift and it is very important that the person be on-site and on time each morning. He or she will have 24 hour access to a senior technician at all times to help support the end users. The person may be assigned during down times, such as helping with PC and software inventory, hardware installations, projector setup for conferences, etc. Position Objective: The End User Specialist I will be responsible for providing technical and business process support for end-user applications. In this role, the End User Specialist I will work closely with our business and technology partners to monitor, track, and triage incidents reported by application end-users. The individual will be responsible to quickly evaluate information, engage and assist technology staff, and communicate issues to help remediate and resolve production issues efficiently and effectively. The individual will: Provide technical and business process support to application end user community. Respond to and communicate timely and effectively with end users providing professional, courteous, and knowledgeable service. Act with an appropriate sense of urgency and follow up to ensure issues are resolved to satisfaction while ensuring SLA compliance. Communicate and recommend business processes, procedures and diverse information to resolve customer issues. Gather end-user information, research internal knowledgebase and documentation for known solutions, isolate causes and take restorative actions while minimizing disruption to business operations. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken through resolution. Evaluate documented resolutions and analyze trends for ways to prevent repeat occurrence. Communicate application incidents and issues to key stakeholders, including management, development teams, end users, and unit leaders. Escalate incidents and issues when required; manage escalation through resolution and closure with the end-user. Identify, classify, and prioritize business critical issues, including production defects, fixes, and enhancements. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved. Provide UAT testing support of production defect resolutions during testing phases. Provide recommendations for support process improvement and implement changes. Qualifications Principal Accountabilities: Support Group Operations through the maintenance of existing system structure (related subsystems and applications). Provide user support on system-related issues. Ensure timely response to basic end-user inquiries and incidents, proper documentation and timely resolution leveraging resources from throughout the Group organization. Responsibility for ensuring that incident information is communicated effectively to the proper Technology and business contact points. Actively support implementation to validate application health and stability. Research, analyze and test application defects that involve basic system logic and interfaces with other Group systems Identify, classify, and prioritize production defects, ensuring proper awareness and escalation of critical issues, and appropriate understanding of business process impact. Collect and document relevant information related to production defects discovered, including affected application, details regarding defect reproduction, and expectations regarding appropriate application functionality. Perform application testing to validate technology solutions and fixes for production defects, and support post resolution activities. Timely identify, track, manage and resolve issues and risks Maintain expertise of business processes associated with the use of group applications. Skills and Knowledge: Skills: General Risk Management and situation management skills Ability to prioritize and multi-task balancing technical, business, and other drivers. Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. Ability to rapidly create concise, accurate and grammatically correct documentation to support incident recovery, including executive summaries, action logs, and information records. Ability to effectively prioritize and execute tasks with a sense of urgency in a high-pressure environment to ensure SLA compliance and rapid issue response. Knowledge: Working knowledge of and experience with Windows Operating systems 7, 10 and Server General knowledge of the Microsoft Office 2013, Lotus Notes. Working knowledge of and experience with supported applications, including an understanding of Investments Market Data software. General understanding of application interdependencies and affect those interdependencies have on supported business operations. Education and Experience: Education: BA/BS in Business Administration, Computer Science, Information Systems or equivalent experience preferred. Experience: 3-5 years experience in a role requiring strong communication and interpersonal skills, leading complex rapidly-created working groups towards the common goal of resolving an incident, coordinating activities, understanding relative priority and commanding respect during fast paced, high pressure incident control group meetings. 3-5 years experience in a role requiring strong documentation and writing skills, ability to communicate rapidly and effectively through the written word. 3-5 years of employee benefits insurance experience preferred. Additional Information Send me your resumes at vince@alphait. us Pozdrawiam / With best regards, Alpha Technologies Inc (USA) Vince Taylor Sr Technical Recruitment Specialist

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. **You will need to be available to take calls M-F between the hours of 9:00am - 6:00pm** Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training AT NO COST TO YOU Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR s4ApuMEJTm

Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000+ Apexers in more than 10 offices worldwide are helping companies enhance their digital experience with their customers. We work in the areas of digital experience, analytics, AI and cloud to unlock the power of technology for our clients to empower humans with intelligent and experiential solutions. We enable #HumanFirstDigital. Job Description Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: Problem-solving skills. Analytical skills. Customer service experience. Patience. Excellent communication skills, written and verbal. Responsibilities: Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems. They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person. Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved Additional Information All your information will be kept confidential according to EEO guidelines.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

DSWA is seeking to fill a Computer Support Technician for our Dover Admin Office located in Dover, DE. This is a full time position and includes a full benefit package including State of DE Pension, medical, dental, vision, life insurance, and other benefits. Current DSWA employees can view and or apply for this position via the Internal Job Board in ADP. Applications will be accepted until the position is filled. The starting salary for this position will be based on the selected candidate's Knowledge, Skills, Abilities (KSAs), Qualifications, Credentials and Experience. Note: This is a safety sensitive position and requires drug testing as a condition of employment. PURPOSE: The purpose of this position is to perform scheduled general routine maintenance and repair on computer related systems at all DSWA facilities and provide assistant to the Information Technology Officer. DUTIES: Job duties include but are not limited to: Cleans, maintains, and repairs computer-related hardware. Troubleshoots and repairs simple computer-related problems. Rotates scale computer-related systems out on a regular basis. Tests recycled computer components for re-use. Maintains, upgrades, and services video surveillance camera system. Reviews data files to make sure that scale computer data is backed up on the main server. Reviews video and data files to help correct discrepancies found in log files. Installs software updates and upgrades. ADDITIONAL DUTIES: Must be available 24 hours for emergency situations. Performs other duties as assigned. QUALIFICATIONS EDUCATION, EXPERIENCE, AND SKILLS: Requires a high school diploma or equivalent and ten (10) years of computer-related repair, testing, and maintenance experience. Must possess a valid driver's license. Education can be substituted for experience. Microsoft Certified Professional (MCP) Certification. Must sign a confidentiality statement. Knowledge of computer hardware and software. Knowledge of cameras and video surveillance systems. Skill in troubleshooting computer problems. Ability to communicate computer problems and possible solutions. Ability to work independently and in a rapidly changing technical scenario. Ability to troubleshoot and repair computer hardware and software. Physical Requirements: This position requires standing, walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, or crawling, talking or hearing. This position requires lifting up to 100 pounds. The position requires close vision (clear vision at 20 inches or less). Distance vision (clear vision at 20 feet or more). Color vision (ability to identify and distinguish colors). Depth perception (three-dimensional vision, ability to judge distances and spatial relationships). Position risks exposure to indoor environment, outdoor environment, noise, extreme temperatures, vibration, moisture and/or humidity, dust, fumes, gases, and electrical hazards.EOE

This position will support the United States and Canada customer base, our team operates within four time zones, with work shifts assigned based on business need between 8 am - 8 pm ET. This position will specifically covering the Eastern Time Zone shift (8:00 AM - 5:00 PM ET). Candidate must reside near or be willing to relocate to our Wilmington Delaware location, Little Falls Site. As an Online Technical Support Engineer, you will provide remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost-effective problem resolution for customers and proactive preventive actions. As an Online Technical Support Engineer, you will help customers with questions regarding Gas Chromatography (GC), for hardware, software and some applications. The successful candidate should also be willing to eventually support GC/MS products within the Agilent portfolio. This is an entry level position and Agilent will provide all the necessary service training as required. Responsibilities include in-depth technical support, remote troubleshooting of customers' applications, positioning consulting and education services, using telephone, chat and remote internet collaboration or e-Learning platforms. May support 3rd party products and occasionally visit customer sites, must be able to travel occasionally for technical training. You will also leverage post sales interactions with customers to probe and qualify further revenue opportunities and provide highly qualified leads to Agilent sales teams. Qualifications * Must have completed all required course work to obtain a Bachelors, Masters or other University degree in Chemistry, Biochemistry, Biology, Microbiology or similar science focused field highly preferred; may consider an equivalent combination of education, training and experience. * 1+ years of relevant experience with Agilent analytical instrumentation preferred, including hardware and software. * Logical troubleshooting skills. * Ability to make decisions and juggle multiple competing priorities, demonstrated multi-tasking skills. * Excellent verbal and written communication skills. Additional Details This job has a full time weekly schedule. Applications for this job will be accepted until at least October 9, 2025 or until the job is no longer posted. The full-time equivalent pay range for this position is $27.15 - $42.43/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit ********************************* Travel Required: Occasional Shift: Day Duration: No End Date Job Function: Services & Support

The IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers. Key Responsibilities: * Set up and maintain end-user hardware (WiFi access points, RF scanners) following SOPs and manuals. * Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance. * Coordinate with vendors for hardware issues and take ownership of complex incidents. * Manage incidents and problems and support local IT projects and rollouts. * Maintain accurate asset records in the central CMDB. * Serve as primary IT support at your location, including occasional support for other sites across Europe. * Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability. * Represent and promote IT services within the organization. Who we look for * Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365) * Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers) * Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools * Basic understanding of warehouse operations and handheld device configuration * Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting * Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness * Strong customer service mindset, problem-solving ability, and end-to-end issue ownership * Excellent communication, time management, and collaboration skills across all levels * Presentation and training abilities for small groups * Good English and German skills Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Job Description About Us: NEXPERA leads the way in sulfuric acid and potassium hydroxide regeneration, offering a comprehensive range of products and services that optimize processes, minimize environmental impact, and allow our partners to focus on their core operations. With the industry's largest facility network, we ensure unmatched reliability and drive innovation across the industrial landscape. In addition, we provide an unmatched array of sulfur-based chemicals and related services to a diverse set of industries. Position Purpose We are seeking an IT Deskside Support Specialist to provide hands-on technical expert and deliver exceptional support across endpoints, printers, mobile devices, and user systems. This role blends troubleshooting, hardware deployment, vendor coordination, and customer service to ensure smooth day-to-day operations and long-term IT reliability. Primary Duties/Responsibilities (but not limited to): · Deploy and manage Windows devices using Microsoft Intune and Windows Autopilot · Monitor compliance, enforce security policies, and ensure seamless provisioning · Provide Tier 1 support via phone, email, and ticketing system · Set up desktops, laptops, and peripherals; install operating systems and standard applications · Perform hardware upgrades, software patching, and performance tuning · Support AV equipment and multimedia systems in conference rooms · Provide hands-on support for networked and local printers, including installation, configuration, and troubleshooting · Resolve issues such as printer driver conflicts and connectivity problems · Coordinate with external printer vendors for maintenance, repairs, and warranty claims · Coordinate toner and supply management with printer vendor and ensure timely replenishment · Assist with printer fleet upgrades, replacements, and deployment planning · Maintain documentation of printer models, configurations, and service history · Maintain accurate inventory of IT equipment and software licenses · Coordinate procurement, track orders, and manage returns or warranties · Create IT purchase requisitions as requested and manage the process in collaboration with the Procurement team · Handle onboarding/offboarding by provisioning accounts, hardware, and access to third-party platforms · Manage ordering, upgrades, and troubleshooting mobile devices (AT&T, Verizon) via carrier portals · Liaise with service providers for improved pricing and support · Maintain documentation for mobile assets and ensure data compliance · Diagnose and repair hardware failures, software bugs, and network issues · Resolve printer jams, email delivery problems, and user-side disruptions · Collaborate with Security, HR, and Engineering teams to troubleshoot shared systems · Track service requests and incidents in an ITSM platform, ensuring timely resolution · Document solutions, contribute to knowledge base articles, and flag recurring issues · Participate in office moves, network setups, and on-site installations · Support software migrations, upgrades, and cloud service implementations · Assist with audits, compliance initiatives, and process improvements · Identify patterns in user-reported issues and develop preventative strategies · Recommend tools or methods to improve IT efficiency and user satisfaction · Stay current on IT trends and expand technical skillset · Travel up to 10% for remote site support or special projects Qualifications: · Strong understanding of hardware/software architecture, operating systems, and networking protocols · Analytical troubleshooting with creative problem-solving · Excellent communication skills with user-friendly tech translation · Organizational skills to manage multiple tickets and priorities · Customer service excellence and user empathy · Experience with networking infrastructure (switches, routers, cabling) is a plus · 5+ years of customer service and IT support desk experience · Associate's or Bachelor's in Computer Science or related field (preferred) · Hands-on experience supporting enterprise environments with endpoint management tools · Microsoft certifications Benefits: NEXPERA's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Job Description JOB RESPONSIBILITIES: Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount. Performs services and analyses for improvements as assigned. Responsible for responding to service requests to the MIS help extension by utilizing general knowledge and problem-solving skills or to recommend proper MIS personnel for response. Maintains supported systems as required. Includes running backups, editing system data, running reports, troubleshooting, etc... Responsible for assisting with necessary changes to telephone system hardware and cabling. Sets up new accounts within the telephone system. Performs LAN maintenance as directed by the Systems group as necessary. Responsible for knowledge of, and adherence to Company and Departmental Policies. Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships. Communicate (both written and verbal) with and promote positive team members and guest relations. Maintain professionalism at all times when working with other team members and/or guests. Performs all other duties as assigned. JOB REQUIREMENTS: One (1) to Two (2) years computer operations; with hardware and software knowledge from a user and technical standpoint. Knowledge of LAN and MS Office Software is required. Must have strong problem-solving skills and good interpersonal communication skills. Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery. Act with discretion and maintain confidentiality in handling sensitive information. Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park. Must be able to walk and stand for at least a full eight (8)-hour shift. Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout the shift Ability to bend, reach, pull, push, kneel, squat, and grasp as needed. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays. Zone assignments covering large areas with long walking distances, Work areas could have high volumes and be located in small spaces, diverse clientele, noise, music, minimal and/or bright lighting, and variation of climate control. The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory. Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department management. For a full list of our career opportunities, please visit **************************** Powered by JazzHR xIGerQh1G4

As part of the Oxford Instruments Group, WITec GmbH is a leading global manufacturer of high-resolution, nanoanalytical microscopy systems. Our customers - university and industrial research laboratories - greatly value the precision, versatility and flexibility of our instruments. WITec's product range features the world's best confocal Raman microscopes, which can be equipped with AFM, SNOM, and even SEM in select configurations. Our systems can be adapted to the individual requirements of our customers. They contribute worldwide to new insights and solutions in many areas of science, research and development. To support our growth, we are looking for a motivated colleague to join our team in Ulm, Germany. IT System Administrator (f/m/d) full-time or part-time 30 hrs/week Your Tasks: * Management and maintenance of IT systems, including servers, networks, security solutions, desktop and backup technologies * Incident management and direct user support on-site and remotely * Responsibility for business critical IT incidents and escalations * Manage and support IT projects, including the implementation of new solutions * Regularly analyse and improve IT processes and security measures * Install, configure and maintain servers, networks and IT infrastructure * Administering Active Directory, Exchange and other business systems * Writing knowledge base articles and training new staff * Liaising with international colleagues in the head office Your Qualifications: * Completed an IT apprenticeship or equivalent qualification; ideally an IT degree or certification * In-depth knowledge of Windows 10/11, Windows Server, Office 365 and IT infrastructures * Hands-on experience with virtualisation, server and networking technologies, and security technologies * Familiarity with IT policies and ability to evaluate new technologies * Comprehensive knowledge of modern IT infrastructures, including various operating systems, networks, database systems, application systems, servers, desktop hardware and software applications * Strong communication skills and experience of working in international teams * Problem-solving approach and willingness to take responsibility * Excellent knowledge of German and English Our Offer: * Secure employment in an expanding and globally active nanotechnology company * A meaningful job with varied, interesting tasks & room for your own ideas * Fast decision-making and flat hierarchies * Financial security in retirement with an 80% subsidy for the company pension scheme * Modern workplace in an easily accessible location (Ulm's Science Park II) with a streetcar stop and free parking directly by the building * Opportunities for further development worldwide as part of the Oxford Instruments Group * Home office & remote work options (possible depending on the specific job) * JobRad, EGYM Wellpass, company parties and much more Do you find the opportunity intriguing? In that case, we look forward to receiving your application documents (incl. references), stating your availability and salary expectations. # LI-MB1

You don't just want to run IT, you want to actively shape it? Then you've come to the right place! In our Hügli Group IT infrastructure team, you will take responsibility for client management across the Group and ensure that our IT environment runs smoothly - with modern clients, smooth software distribution and a future-proof hardware strategy. Contract type Permanent Workload 100% Working time model Flexitime Start of employment ab sofort Hügli Nahrungsmittel GmbH Güttingerstrasse 23 78315 Radolfzell Calculate route Language German What we offer Work-life balance We offer flexible working hours on a 4.5 day week, more than 30 days off a year and the option of working remotely one day a week. Catering Catering is very important to us, and the freshly prepared food served in our staff canteen is evidence of this for our employees. Mobility Thanks to our travel allowance, good public transport connections and plenty of parking spaces for cars and bicycles, our employees can travel easily. Professional development opportunities We offer professional development opportunities in an international environment. We offer a wide range of further training programmes and regular training courses on our training campus. Health All employees have the opportunity to take advantage of sports, leisure and wellness programmes throughout Germany with HANSEFIT. Fair wages and social benefits Our attractive additional financial benefits include a company pension scheme, holiday pay, special annual bonus, employee participation and anniversary payments. Company events A variety of company events ensure a great community and a family atmosphere at work. = total Items ? 'h-0 m-0 p-0 opacity-0 invisible w-0' : 'opacity-100 visible w-fit'"> Show more Your tasks * Provision, operation and maintenance of our physical and virtual clients as well as mobile end devices * Ensuring reliable distribution and maintenance of operating systems and software * Contact point for technical problems - from error analysis to sustainable troubleshooting;troubleshooting * Installation, configuration and automated distribution of software components * Responsibility for IT asset management including administration of end devices and licenses * Collaboration in IT projects for the continuous development of our group-wide infrastructure What you bring with you * Completed IT training or comparable qualification * Experience in client management (Windows 10/11, SCCM, Intune, virtual desktops etc.). * Knowledge of software distribution, asset management and troubleshooting * Structured, independent way of working and a solution-oriented view * Enjoy teamwork and the desire to help shape Hügli Group's IT * Business fluent in written and spoken German and English

DSWA is seeking to fill a Computer Support Technician for our Dover Admin Office located in Dover, DE. This is a full time position and includes a full benefit package including State of DE Pension, medical, dental, vision, life insurance, and other benefits. Current DSWA employees can view and or apply for this position via the Internal Job Board in ADP. Applications will be accepted until the position is filled. The starting salary for this position will be based on the selected candidate's Knowledge, Skills, Abilities (KSAs), Qualifications, Credentials and Experience. Note: This is a safety sensitive position and requires drug testing as a condition of employment. PURPOSE: The purpose of this position is to perform scheduled general routine maintenance and repair on computer related systems at all DSWA facilities and provide assistant to the Information Technology Officer. DUTIES: Job duties include but are not limited to: * Cleans, maintains, and repairs computer-related hardware. * Troubleshoots and repairs simple computer-related problems. * Rotates scale computer-related systems out on a regular basis. * Tests recycled computer components for re-use. * Maintains, upgrades, and services video surveillance camera system. * Reviews data files to make sure that scale computer data is backed up on the main server. * Reviews video and data files to help correct discrepancies found in log files. * Installs software updates and upgrades. ADDITIONAL DUTIES: * Must be available 24 hours for emergency situations. * Performs other duties as assigned. QUALIFICATIONS EDUCATION, EXPERIENCE, AND SKILLS: Requires a high school diploma or equivalent and ten (10) years of computer-related repair, testing, and maintenance experience. Must possess a valid driver's license. Education can be substituted for experience. Microsoft Certified Professional (MCP) Certification. Must sign a confidentiality statement. Knowledge of computer hardware and software. Knowledge of cameras and video surveillance systems. Skill in troubleshooting computer problems. Ability to communicate computer problems and possible solutions. Ability to work independently and in a rapidly changing technical scenario. Ability to troubleshoot and repair computer hardware and software. Physical Requirements: This position requires standing, walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, or crawling, talking or hearing. This position requires lifting up to 100 pounds. The position requires close vision (clear vision at 20 inches or less). Distance vision (clear vision at 20 feet or more). Color vision (ability to identify and distinguish colors). Depth perception (three-dimensional vision, ability to judge distances and spatial relationships). Position risks exposure to indoor environment, outdoor environment, noise, extreme temperatures, vibration, moisture and/or humidity, dust, fumes, gases, and electrical hazards.EOE

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

JOB RESPONSIBILITIES: Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount. Performs services and analyses for improvements as assigned. Responsible for responding to service requests to the MIS help extension by utilizing general knowledge and problem-solving skills or to recommend proper MIS personnel for response. Maintains supported systems as required. Includes running backups, editing system data, running reports, troubleshooting, etc... Responsible for assisting with necessary changes to telephone system hardware and cabling. Sets up new accounts within the telephone system. Performs LAN maintenance as directed by the Systems group as necessary. Responsible for knowledge of, and adherence to Company and Departmental Policies. Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships. Communicate (both written and verbal) with and promote positive team members and guest relations. Maintain professionalism at all times when working with other team members and/or guests. Performs all other duties as assigned. JOB REQUIREMENTS: One (1) to Two (2) years computer operations; with hardware and software knowledge from a user and technical standpoint. Knowledge of LAN and MS Office Software is required. Must have strong problem-solving skills and good interpersonal communication skills. Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery. Act with discretion and maintain confidentiality in handling sensitive information. Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park. Must be able to walk and stand for at least a full eight (8)-hour shift. Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout the shift Ability to bend, reach, pull, push, kneel, squat, and grasp as needed. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays. Zone assignments covering large areas with long walking distances, Work areas could have high volumes and be located in small spaces, diverse clientele, noise, music, minimal and/or bright lighting, and variation of climate control. The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory. Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department management. For a full list of our career opportunities, please visit ****************************

Job Description DSWA is seeking to fill a Computer Support Technician for our Dover Admin Office located in Dover, DE. This is a full time position and includes a full benefit package including State of DE Pension, medical, dental, vision, life insurance, and other benefits. Current DSWA employees can view and or apply for this position via the Internal Job Board in ADP. Applications will be accepted until the position is filled. The starting salary for this position will be based on the selected candidate's Knowledge, Skills, Abilities (KSAs), Qualifications, Credentials and Experience. Note: This is a safety sensitive position and requires drug testing as a condition of employment. PURPOSE: The purpose of this position is to perform scheduled general routine maintenance and repair on computer related systems at all DSWA facilities and provide assistant to the Information Technology Officer. DUTIES: Job duties include but are not limited to: Cleans, maintains, and repairs computer-related hardware. Troubleshoots and repairs simple computer-related problems. Rotates scale computer-related systems out on a regular basis. Tests recycled computer components for re-use. Maintains, upgrades, and services video surveillance camera system. Reviews data files to make sure that scale computer data is backed up on the main server. Reviews video and data files to help correct discrepancies found in log files. Installs software updates and upgrades. ADDITIONAL DUTIES: Must be available 24 hours for emergency situations. Performs other duties as assigned. QUALIFICATIONS EDUCATION, EXPERIENCE, AND SKILLS: Requires a high school diploma or equivalent and ten (10) years of computer-related repair, testing, and maintenance experience. Must possess a valid driver's license. Education can be substituted for experience. Microsoft Certified Professional (MCP) Certification. Must sign a confidentiality statement. Knowledge of computer hardware and software. Knowledge of cameras and video surveillance systems. Skill in troubleshooting computer problems. Ability to communicate computer problems and possible solutions. Ability to work independently and in a rapidly changing technical scenario. Ability to troubleshoot and repair computer hardware and software. Physical Requirements: This position requires standing, walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, or crawling, talking or hearing. This position requires lifting up to 100 pounds. The position requires close vision (clear vision at 20 inches or less). Distance vision (clear vision at 20 feet or more). Color vision (ability to identify and distinguish colors). Depth perception (three-dimensional vision, ability to judge distances and spatial relationships). Position risks exposure to indoor environment, outdoor environment, noise, extreme temperatures, vibration, moisture and/or humidity, dust, fumes, gases, and electrical hazards.EOE