Help desk analyst jobs in Dover, NJ

Ready Capital offers a positive and diverse work culture incorporated with people who are passionate about their careers. We pride ourselves in being viewed as a premier place to work and encourage you to view our Senior Analyst, Technical Support opportunity. Job Summary: The primary responsibility of the support analyst is to offer technical support to computers both remotely and on-site. The areas of work include troubleshooting computer hardware, peripherals and software applications. Primary IT Systems Support Responsibilities: Will provide Information Technology (IT) helpdesk tier-2 & 3 support to ensure that all reported IT incidents and requests are effectively and efficiently addressed and documented. Administration knowledge of Windows 10/11, Server 2019 or newer Ability to write Windows batch, PowerShell or Python scripts. Administration of Enterprise batch scheduler a strong plus Help deploy and maintain infrastructure, including IT resources in faculty and staff offices, general use computer labs, and public areas Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment, software and technology deployments. Perform demonstrations of technology solutions to Staff. Contribute feedback to improve OIT service and support practices, procedures, and user instructional materials to improve the resolution of IT support issues A+, Security+, Network+, Apple and/or Microsoft certification Ability to effectively communicate verbally and in writing General Hardware Support (Desktop/Laptop, Mobile Device) ServiceNow, ITSM or other major Ticketing System experience a strong plus Qualifications: Undergraduate degree. Strong organizational skills with ability to multi-task across all aspects of the company's divisions. Applicants must be competent in prioritizing, working with little supervision and self-motivated with strong communication and interpersonal abilities. Education and/or Experience: Minimum of 5 years of previous experience Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is moderately quiet. We thrive in an environment that encourages hard work while having fun! Ready Capital (NYSE: RC) is a multi-strategy real estate finance company that originates, acquires, finances and services small- to medium-sized balance commercial loans. We specialize in loans backed by commercial real estate, including agency multifamily, investor and bridge as well as SBA 7(a) business loans. Headquartered in New York City, Ready Capital employs over 400 lending professionals nationwide. Ready Capital offers a full range of benefits, including competitive salary, comprehensive health plans to choose from including dental, vision coverage, company-paid life & disability insurance policies, business casual dress and a great culture! Ready Capital is an equal opportunity employer (EOE)!

MAURY MICROWAVE JOB DESCRIPTION Job Title: Helpdesk Specialist FLSA Status: Non-Exempt Department: I.T. Report to (Title): IT Manager The Helpdesk Specialist supports the proper computer operations across the organization so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user technical support requests and in some cases the re-imaging and/or provisioning of new hardware or software. Problem resolution may require in-person, hands-on help at the workstation level or remote support. Essential Duties of the Position: Manage basic employee onboarding processes - establishing user accounts, assigning requested permissions, deploying equipment and providing basic system training. Manage basic employee exit processes - terminating accounts and ensuring all Company equipment is returned. Assist in providing technical support of low to mid complexity computer and issues. Act as an escalation point for advanced or difficult help desk requests. Record, track and document the help desk request problem-solving process within the help desk ticketing system. Access software updates, drivers, knowledgebases, and FAQ resources on the Internet to aid in problem resolution. Perform hands-on fixes at the desktop level, including installing and upgrading hardware and software. Perform troubleshooting/resolution for remote staff members and satellite office via thorough inquiries and diagnostic techniques. Perform hardware deployment and wire management, including workstations, laptops and printers. Perform preventative maintenance, including checking and cleaning workstations, laptops, printers and copiers. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups as required. Assist in the monitoring/troubleshooting of endpoint patching and data backup processes. Requirements (education, prior work experience, special skills, etc) Note: The requirements listed below represent the knowledge and skill/experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working towards a degree in the field of computer science and/or [1] year equivalent work experience. CompTia A+ certification a plus. Helpdesk support ticketing system experience a plus. Proven analytical and problem-solving abilities. Experience working in a team-oriented and collaborative environment. Strong customer service orientation, with good communication skills.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Confidentials Additional Information: Show/Hide Applications will be accepted for the position of Computer Help Desk Support. The Computer Help Desk Support will provide support to the administrative and academic technology of the district. All interested personnel may apply by clicking on to the link: **************************************** to complete the application. Qualifications: * High School Diploma required * College degree, school certification preferred * Knowledge of computer systems, including hardware, software and networking required * Experience with repairs, staff development, technology changes, articulation skills, congeniality and integrity necessary * CompTIA A+ certification required * CompTIA Network+ certification required (equivalent CCNA, MCP, etc) Responsibilities: * Responds in a timely manner to help-desk requests and meets deadlines on assigned projects. Follows guidelines of the Hillside IT District's SLA Support Policy * Minimum of five years experience with on-premise and remote help desk support experience * Minimum of three years experience with Windows Active Directory * Minimum of three years computer networking experience * Minimum of five years Windows 10/11 experience * Assists in maintaining accurate records for inventory and repair/maintenance work * Works with vendors in the repair and maintenance of equipment * Works as a team member with other technical staff to communicate problems and solutions to ensure timely response and problem resolution for end users * Ability to work on multiple projects and meet deadlines * Ability to problem-solve and utilize strong troubleshooting skills to resolve issues to ensure minimal disruption of service to end users. * Provides training to end users on all hardware/software systems and related technology equipment * Ability to work independently with minimal supervision and prioritize tasks Position Type: Full-time Salary Range: $67,000 - $80,000 annually Benefits: Eligible for medical, prescription, dental, and enrollment in the applicable NJ State Pension Program All applications must be submitted on Applitrack for consideration. Equal Opportunity/Affirmative Action Employer

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery. Job Description Location Edison, NJ Skillsets Required - Experience with BI tools in a Customer Care or Helpdesk environment - Working with various TMS tools - Data Analysis experience in discussing reporting requirements and creating reports - Experience with Zendesk / Good Data is useful - Proficient in MS Excel, creating reports, working with pivots and macros - Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required Experience Level - 5 + years - 2 - 3 years in a Customer Care / Heldesk environment Duration 6 months Start date ASAP Qualifications Location Edison, NJ Skillsets Required - Experience with BI tools in a Customer Care or Helpdesk environment - Working with various TMS tools - Data Analysis experience in discussing reporting requirements and creating reports - Experience with Zendesk / Good Data is useful - Proficient in MS Excel, creating reports, working with pivots and macros - Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required Experience Level - 5 + years - 2 - 3 years in a Customer Care / Heldesk environment Duration 6 months Start date ASAP Additional Information All your information will be kept confidential according to EEO guidelines.

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees' experience. POSITION SUMMARY: Disclosure Desk Analyst II will play an integral part in the loan opening process for residential and/or consumer loans. In this role, you will review and deliver all required loan disclosures to the applicant(s) in accordance with regulatory timeframes and assist underwriters in orders and reviews of searches and appraisals. Should be able to perform the responsibilities listed below. KEY RESPONSIBILITIES: Review applications and credit reports for completion, accuracy and identify red flags. Responsible for the review and delivery of all required loan disclosures to applicant(s) Assist in the ordering and reviews of appraisals, searches, and VOE's Assist in obtaining documentation and conditions from customers and/or branch personal Ensure all required loan disclosures have been completed and are being disclosed within Service Level Agreements and regulatory disclosure requirement timeframes Monitor individual workflow pipeline queues to ensure that the daily workflow requirements are being met Maintain full knowledge of loan products and guidelines as well as possess current working knowledge of all relevant regulatory changes that affect loan disclosures Accurately perform HMDA related tasks . Maintain strong working relationships with applicant(s), mortgage representatives, branch team members as well as department team members Assists in daily department routine including email and telephone inquiries to problem solve any issues that arise with customers, relationship managers and branches. Perform various tasks and projects as requested by management MINIMUM QUALIFICATIONS: High School Diploma or GED Organized and Professional Work Ethic Computer Literacy: Windows/Excel/Encompass Knowledge of TRID, HMDA, and RESPA requirements Ability to work within a team Customer Service Focused - The Client is Always Right Attitude Effective Communications skills via; telephone, email, and written correspondence Desire to succeed and learn new things Able and comfortable speaking with customers courteously and efficiently General knowledge of regulatory requirements for residential loans Must be sensitive to timeframe requirement Licensing Requirement (SAFE Act) This position requires registration with the Nationwide Multistate Licensing System and Registry (NMLS) in compliance with the SAFE Act. Candidates must be eligible to register and maintain active status upon hire. PREFERRED QUALIFICATIONS: One year financial services, mortgage, or accounting Prior consumer lending experience. WORKING CONDITIONS Work is mainly performed in a normal office environment. Noise levels usually are moderate. Prolonged sitting Lifting from 5 to 10 lbs. (printer paper, storage boxes) Occasional bending or overhead lifting (storing files or boxes) The hazards are mainly those present in a normal office setting. This may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management. Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. Pay Details: $19.38 - $24.26 hourly Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance. Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

Purpose of Role: We are seeking a motivated individual to join our dynamic IT Helpdesk team. This part-time position is ideal for students or early-career professionals looking to gain hands-on experience in technical support, systems administration, and cybersecurity tools. You'll work directly with experienced IT professionals and gain exposure to real-world technology projects in a fast-paced, team-oriented environment. This role requires an in-person commitment, with a flexible Monday through Friday schedule of approximately 16-24 hours per week between 8:00 AM and 6:00 PM. We're happy to accommodate class schedules or other commitments. Responsibilities: Provide basic technical support for Windows 10/11 desktop users. Assist with user account management and troubleshooting in Microsoft 365. Help maintain Windows Server environments under supervision. Perform basic scripting and automation using Microsoft PowerShell. Assist in maintaining and troubleshooting Linux systems. Occasionally work with security tools (Kali Linux, Metasploit, Burp Suite). Document issues, solutions, and IT processes. Qualifications: Pursuing or recently completed a degree or certification in IT, Computer Science, or a related field. Experience with Microsoft Windows 10/11 desktop environments. Basic knowledge of PowerShell scripting. Hands-on experience with Linux systems (Ubuntu, Kali, etc.). Exposure to cybersecurity tools like Metasploit and Burp Suite. Familiarity with Microsoft Windows Server and Microsoft 365 admin tools. Eagerness to learn and take on new challenges. Strong communication and problem-solving skills. Able to work independently and as part of a small team. Available to work part-time with flexible scheduling. Compensation & Benefits: This position offers an hourly rate of $17.00 to $22.00, commensurate with experience and qualifications. Final compensation will be determined based on factors such as experience, skills, and qualifications. Part-time employees are eligible for PTO, sick leave, holiday pay, bereavement leave, 401(k), and Employee Assistance Program (EAP). The posted salary range reflects the base pay for this position.

Cibo Vita Inc. is a fast-growing manufacturer of healthy snack products, dedicated to innovation, quality, and excellence. As we expand our operations, we're seeking a dependable and tech-savvy IT Support Specialist to provide front-line technical support to both office and production teams. Position Summary: The IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, and software. This individual will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. The role will support both corporate users and manufacturing floor systems. Requirements Qualifications: Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent work experience). 2+ years of IT support experience in a business or manufacturing environment. Strong knowledge of Windows 10/11, Microsoft Office 365, and general PC troubleshooting. Basic understanding of networking concepts (IP, DNS, DHCP). Experience with Active Directory, printers, scanners, and hardware peripherals. Familiarity with ticketing systems (e.g., Freshdesk, Zendesk, or similar). Preferred Qualifications: Experience in a manufacturing or warehouse IT support role. Microsoft certifications (e.g., MTA, MCP) or CompTIA A+/Network+ are a plus. Benefits Medical, dental, and vision insurance 401(k) Paid time off and holidays Training and professional development opportunities A positive and team-oriented work culture

Job title: Desktop Support Engineer - Part time Experience : 7-10 years Work Arrangement : Remote We are seeking a skilled Desktop Support Engineer with 7-10 years of experience to join our team. The ideal candidate will provide proactive technical support for desktop systems, with a primary focus on deploying laptops for new users and ensuring timely resolution of IT issues. Strong experience with Microsoft Azure is critical for managing and supporting cloud-integrated desktop environments. Key Responsibilities: Deploy, configure, and set up laptops for new users, ensuring seamless onboarding. Troubleshoot and resolve hardware, software, and network issues for desktops and laptops. Install, configure, and maintain operating systems, software applications, and updates. Provide 24/7 on-call support to address and resolve technical issues promptly. Manage IT inventory, including hardware and software assets. Collaborate with global teams to support IT infrastructure during night shift hours. Administer and troubleshoot Azure-based desktop virtualization, Azure Virtual Desktop, and related cloud services. Configure and support Azure AD for user authentication and device management. Monitor and optimize Azure-based desktop environments for performance and security. Document technical issues, resolutions, and processes for future reference. Ensure compliance with organizational IT policies and security standards. Perform system upgrades, patches, and preventive maintenance. Support remote desktop tools, VPNs, Azure Virtual Desktop, and enterprise applications. Escalate complex issues to higher-level support teams when necessary. Required Skills and Qualifications: 7-10 years of hands-on experience in desktop support or similar IT roles. Proven expertise in laptop deployment and user onboarding processes. Strong experience with Microsoft Azure, including Azure Virtual Desktop, Azure AD, and cloud-based desktop management. Proficiency in Windows and/or mac OS environments, including troubleshooting and configuration. Strong knowledge of hardware components, peripherals, and networking fundamentals. Experience with ticketing systems (e.g., ServiceNow, Jira) and ITIL processes. Familiarity with Active Directory, Office 365, and remote desktop tools. Excellent problem-solving skills and ability to work under pressure. Strong communication skills to interact with end-users and cross-functional teams. Additional Information All your information will be kept confidential according to EEO guidelines.

Assistant Computer/Network Technician JobID: 5720 Media Services Department/Assistant Computer/Network Technician Additional Information: Show/Hide Irvington Public Schools Posting No. 5720 Positions: Assistant Computer/Network Technician Locations: District Wide Qualifications: The ideal candidate will possess a college degree in a technology-related field and a strong background in IT support and network management. Must demonstrate proficiency in hands-on troubleshooting of diverse hardware (PCs, Chromebooks, peripherals) and software (Windows, mac OS, educational platforms). Proven experience in a school IT environment, supporting both students and staff, is highly preferred. The role requires excellent communication skills and a dedication to maintaining a reliable technology infrastructure for learning and operations Responsibilities: • Install, configure, debug, and maintain network hardware, including routers, switches, wireless controllers, and access points. • Provide technical support for all school IT systems, including end-user devices (Windows 10, Chrome OS, Mac OS, Android, iOS) and peripheral equipment. • Assist in the administration of the Server environment, including managing user accounts and permissions through Active Directory. • Deploy, manage, and update client computers using standard computer imaging platforms. • Respond to and manage technical support requests using the One to One Plus helpdesk system. • Install and terminate network cabling as needed. • Support and troubleshoot Google and email client software. • Assist with the maintenance and management of Chromebooks • Install, move, and set up computer hardware, monitors, and printers across district buildings. • Perform other technology-related duties as assigned. Program Duration: 2025-2026 Time: 8:00 am - 4:00 pm Salary: As per collective bargaining agreement (pending availability of funds Interested candidates should apply to this position and utilize the Applitrack system as follows: If you have previously applied to the Irvington School District using our Applitrack system, please use the following URL and apply for the new position you are seeking: Continue/Modify an Existing Application **************************************************************************** If you have not previously applied to the Irvington School District using our Applitrack system, please use the following URL, create an account and apply for the position you are seeking: New Applicants ****************************************************************************** Incomplete applications will not be considered EARLY SUBMISSION APPRECIATED NO PHONE CALLS PLEASE EQUAL OPPORTUNITY EMPLOYER The Irvington Board of Education is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, creed, religion, age, gender, ancestry, national origin, social status, or physical disabilities.

Help Desk Technician (Part-Time) (Anticipated) JobID: 1329 Technology/Help Desk Technician Additional Information: Show/Hide HELP DESK TECHNICIAN (HOURLY/PART-TIME) (Anticipated) 2025-2026 SCHOOL YEAR DISTRICT We are presently accepting applications for the following position: HELP DESK TECHNICIAN (HOURLY/PART-TIME) QUALIFICATIONS: * High school diploma or equivalent * Associate's degree or higher in Information Technology or related field, preferred * Previous experience in a help desk or technical support role, preferably in an educational environment * Strong knowledge of Windows and Google Chromebook operating systems * Familiarity with common software applications such as Microsoft Suite, Google Workspace, and educational software * Basic understanding of networking concepts (LAN, Wi-Fi, IP addressing) * Excellent problem-solving skills and attention to detail * Strong verbal and written communication skills * Ability to work effectively with diverse users, including students and staff of all technical skill levels * Ability to prioritize tasks and manage time effectively in a fast-paced environment * Commitment to maintaining confidentiality and data security * Knowledge of classroom technologies such as interactive whiteboards, Chromebooks, and tablets * Preferred basic understanding of cybersecurity best practices Hourly Rate: $23.00 Hours per week: maximum 29.5 This is a part-time position that does not include benefits. Fair Lawn Public School District is an Equal Opportunity Employer. If you are interested in applying, please apply through this link *****************************************************

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Roseland, NJand they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Roseland, NJ

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

About Eos Energy Enterprises Eos Energy Enterprises, Inc. is accelerating the shift to American energy independence with positively ingenious solutions that transform how the world stores power. Our breakthrough Znyth™ aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology. It is safe, scalable, efficient, sustainable, manufactured in the U.S., and the core of our innovative systems that today provides utility, industrial, and commercial customers with a proven, reliable energy storage alternative for 3 to 12-hour applications. Eos was founded in 2008 and is headquartered in Edison, New Jersey. For more information about Eos (NASDAQ: EOSE), visit eose.com. Overview: The operations and monitoring specialist will play a crucial role in supporting, operating, and monitoring our energy storage systems, ensuring their optimal performance and reliability. Utilizing monitoring tools, energy management tools, battery management and other systems, you will monitor and operate systems, detect anomalies, and communicate with customers and internal teams to address issues promptly. The Operations and Monitoring team functions 24x7. Shift work including day, night, weekend, and holidays is required. Key Responsibilities: Customer Liaison and Support: Support customer requests for warranty, post-warranty and longer-term agreements as liaisons to support services and to deliver system operational assistance. Utilize inbound and outbound channels (email & phone) and document requests for support. Deliver initial triage and correspondence throughout the request lifecycle. Initiate field service remediations and/or escalate to higher levels of technical support for resolution. Monitor Systems: Utilize the EOS platform to continuously monitor the performance of energy storage systems, ensuring they operate within defined parameters. Operate Systems: Perform system operational functions for range of commission testing and post-commissioning activities per Eos and customer agreements. Anomaly Detection: Identify and respond to system alerts, diagnosing issues and implementing corrective actions to maintain system integrity. Collaboration: Work closely with field engineers and appropriate technical service, project, and product teams to coordinate continual improvement, maintenance and troubleshooting efforts. Documentation: Maintain accurate records of customer correspondence, operational activities, system performance, discovered issues and resolutions for compliance and operational continuity. Data Analysis: Analyze live and post-cycle system data to detect trends, deliver real-time issue responsiveness, alerting, and remediation actions. Continuous Improvement: Provide feedback on system performance and suggest enhancements to improve efficiency and reliability. Qualifications: Experience: Minimum of 2 years in electrical technology operations or similar control systems role, preferably in energy storage Technical Skills: Familiarity with operational software platforms, ticketing/issue management systems, and data network communication protocols Analytical Abilities: Strong problem-solving skills with the ability to interpret complex data and make informed decisions. Communications: Excellent verbal and written communication skills to effectively collaborate with remote teams and customers. Preferred Qualifications: Industry Knowledge: Experience in energy storage systems, particularly with battery energy storage systems (BESS), energy management systems (EMS), supervisory control and data acquisition (SCADA) systems. Certifications: Relevant certifications in electrical technology, BESS, or other management and controls systems Technical Proficiency: firm understanding of networking and cybersecurity principles as they relate to battery and energy systems Education: Associates Degree, or 2 yrs equivalent experience in electrical technology, electronics, or related field

Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates Tier 2 (L2) Field Support plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements. Roles & Responsibilities Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. Physically fit to walk through large areas Ability to work after hours and weekends if necessary or required by the customer. Knowledge of using ServiceNow as the ticketing tool. Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. Troubleshoot Operating System issue. Connection issues with LAN/WAN. Update tickets with accurate and timely records of work performed, and resolution details Maintain and contribute to a knowledge base. Coordinate hardware warranty repair. Perform inventory management activities as required in coordination with asset management and other corporate groups. Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management. Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology. Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories. Receives instructions from certified technicians and project managers to troubleshoot advanced issues. Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment. Primary responsibility to manage End User related incidents and requests. Go to person for all plant IT related requests (Password resets, access etc. specific to plants). Base Salary Range: $63,400 - $65,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN

Our client, a consumer goods manufacturer, has a great opportunity available for an IT Support Specialist. This is a highly visible role working with the Help Desk and is responsible for projects and tasks that require the administration of applications, workstations, servers and network devices. Other position responsibilities include the repair, troubleshooting and other assistance to employees with questions and issues concerning desktop computing (including software), printers and network connectivity in person or through remote phone support. Essential Functions: Planning and implementation of mass deployments to end user equipment (Group Policy, etc). Use Microsoft Active Directory tools and capabilities to implement and manage machine security policies for non-standard users and machines. Research and resolve issues from Help Desk. Ensure that work orders are followed-up and that they are completed in timely fashion. Maintain security computer environment. Responsible for setting up new and existing computers for software installation and configuration. Identifies problems as they occur and ensure proper steps are taken to resolve those problems. Other duties as assigned . QUALIFICATIONS Education/Experience: Minimum of Bachelor Degree in Information Technology or closely related field. 3+ years in an IT support role, in a corporate environment, support all users with general IT help desk support . Strong verbal, organizational and interpersonal skills. Ability to handle rapidly changing priorities and maintain professional demeanor. Dependable and reliable Must be able to make strategic decisions Must have strong computer skills necessary to input all data into Monarch System and efficiently utilize Microsoft Word and Excel and other programs in a Windows based environment

Here's your chance to be part of something new. One of the world's top financial firms just opened up another new office, this time in Berkeley Heights, and they're building out the tech support team. This isn't your standard help desk job. You'll be on-site, face to face with about 300 users, solving real issues and helping keep the office running smoothly. You'll work closely with a seasoned Senior Tech who knows the ropes and is there to support you as you get up to speed. The rest of the team is just a call away, and leadership fully trusts their people. There's no micromanagement here. You'll have the space to do your best work. The tools are modern. You'll use Windows 11, Office 365, Intune, Azure, and Mobile technology in an environment that prioritizes the user experience. If it helps people work better, they invest in it. The pace is fast, the bar is high, and the culture is grounded. You'll be challenged but supported. And when you show initiative, it gets noticed. A great role if you are looking for an opportunity to learn, grow, and make an impact.

Technology/Computer Technician Additional Information: Show/Hide Title: IT Support Specialist Reports to: District Supervisor of Technology/District Manager of IT The IT Support Specialist must be able to work with administrators, teachers, students, and support staff to provide systems, application, and hardware support. The IT Support Specialist must be able to work to support our staff both independently as well as collaboratively with other team members. The IT Support Specialist must be able to provide virtual and onsite technical support (troubleshooting, diagnosing, resolving, and documenting) and work on special projects to support installation of hardware/software. Qualifications: REQUIRED 1. Ability to work with others in a friendly and supportive manner 2. Have an understanding of the role of customer service in supporting all stake-holders 3. Extensive Mac OS X experience 4. Knowledge to repair and troubleshoot laptop and desktop issues 5. Knowledge to troubleshoot G-Suite Issues 6. Knowledge to repair and troubleshoot ChromeBooks 7. Basic Networking 8. Wireless Networking 9. Must have vehicle and valid driver's license for travel between locations 10. Able to lift at least 40 pounds 11. Able to climb ladders DESIRABLE BUT NOT REQUIRED 1. Windows OS experience 2. 3D Printer Troubleshooting 3. Telephone troubleshooting experience 4. Audio/Visual system support experience Apply Online at ********************* We do not accept paper resumes, applications or faxes.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location Duration: 12 + Months (with possible extension) Job Description: • Must have excellent communication skills, they will be serving Executives. So previous executive serving experience is a plus.On-site problem determination and remedy of MS WIN operating systems errors. • Initial installation and re-loads of common PC applications and base images. • Desktop and laptop installation, discontinuance, relocation, upgrade and modification, etc. • Break/fix support. IMAC, data migration, pc refresh. Must have great communication skills/customer service skills Additional Information For more information, Please contact Shubham ************