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Help desk analyst jobs in Fresno, CA - 127 jobs

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  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Help desk analyst job in Clovis, CA

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $47k-70k yearly est. 60d+ ago
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  • Technical Support Specialist III

    13 Prime Steak

    Help desk analyst job in Clovis, CA

    SUMMARY OF FUNCTIONS: As a Technical Support Specialist III, this role involves designing, implementing, and maintaining network infrastructure for multiple clients, ensuring optimal performance, security, and reliability. The Network Engineer III is expected to have strong technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced, client-focused environment. BASE PAY AND COMPENSATION: The Technical Support Specialist III will receive an hourly wage starting at $38.00 per hour up to $55.00 per hour. This position is a full-time position and may be required to work some weekends and holidays as needed. BENEFITS: Employer-Contributed Health Benefits Employer-Contributed Dental & Vision Insurance Employer-Contributed Life Insurance 401K Retirement Plan- PCS Safe Harbor Matches up to 4% when eligible Flexible Spending Account (FSA) Health Care Program 30% Employee Discount at 13 Prime Steak in Clovis, CA 30% Employee Discount at Yolked Kitchen in Clovis, CA Employee Training and Certifications Paid Holidays - 10 Days Paid Sick Leave Paid Vacation Time Company Sponsored Luncheons and Fully Stocked Kitchen KEY RESPONSIBILITIES: Design, implement, and manage network systems including routers, switches, firewalls, and load balancers. Monitor network performance and ensure high availability and reliability across client environments. Troubleshoot and resolve network-related issues promptly, providing escalation support when necessary. Perform network maintenance and upgrades, including patches and firmware updates. Develop and enforce network security policies, disaster recovery plans, and backup procedures. Conduct regular network performance testing and generate detailed reports. Collaborate with internal teams and vendors to optimize network services. Provide technical support and guidance to clients and junior staff. Stay current with emerging technologies and best practices. Performs review audits of client's current information systems. Perform Disaster Recovery functions for supported end clients. Perform Network and Security Audits. Oversee and administer client's network servers, network infrastructure, peripheral devices, and workstations. Monitor performance and maintain security of LANs. Work with multiple hardware and software platforms. Ensure the integrity and security of enterprise data on host computers, multiple databases. Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. Utilize our organization's monitoring software/hardware used in maintaining the client's network infrastructure. Deployment and installation of workstations, hardware and software at client locations. Driving to client sites to deliver goods and perform maintenance and troubleshooting as described above. Driving is a core job function, and alternative transportation methods would not meet operational needs. Requirements QUALIFICATIONS: Bachelor's degree in computer science, Information Technology, or related field. 3-5 years of experience in network engineering, preferably in an MSP environment. Strong knowledge of network protocols (TCP/IP, DNS, DHCP, TCP/IP) and routing/switching technologies. Experience with firewalls, VPNs, SD-WAN, and network security principles. Familiarity with cloud networking (AWS, Azure) and virtualization technologies. Proficiency in network monitoring tools and remote management systems. Relevant certifications such as CCNA, CCNP, CompTIA Network+ or Security+ are a plus. Excellent communication and customer service skills. Ability to work independently and participate in on-call rotations. Ability to legally operate a motor vehicle in California and maintain a driving record that meets company safety standards. Employment is contingent upon successfully completing a Criminal Justice Information Service (CJIS) background check, as required by law Background check and drug screen will be conducted after a conditional offer of employment is made. SKILLS & KNOWLEDGE: Ability to work independently and achieve high standards to meet multiple deadlines. Explicitly proficient communicator, including writing, speaking, editing, proofreading. Ability to work on small and large projects with great attention to detail. Adept in developing and maintaining strong relationships with management, staff, vendors, and clients. Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy. Excellent problem-solving skills, in both mundane and highly sensitive, albeit complex situations. Interpersonal skills such as telephony skills, communication skills, active listening, and client-care. Ability to multi-task and adapt to changes quickly. Technical awareness: ability to match resources to technical issues appropriately. Service awareness of all organization's key IT services for which support is being provided. Understanding of support tools, techniques, and how technology is used to provide IT services. Scripting skills (PowerShell) for automation tasks. Understanding and defining the 7 layers of OSI model. Experience in SAN, Nas, ISCSI,RAID Experience in Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support. Experience with VoIP systems and wireless networking. Mail protector Migration and DNS configuration Skills. Experience in Active Directory Support, Microsoft Windows, Microsoft Exchange, and Windows Server Support. Salary Description $38.00 - $55.00
    $38-55 hourly 49d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Fresno, CA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $37k-52k yearly est. 29d ago
  • Help Desk Technician

    Producers Dairy 4.4company rating

    Help desk analyst job in Fresno, CA

    Producers Dairy Foods, a leading supplier and distributor of high-quality award-winning dairy products, is looking for a dedicated Help Desk Technician to join our winning team out of Fresno, California. The position is responsible for supporting internal users with device, application and software support. The position requires excellent customer service skills, attention to detail, and follow-through in order to complete assigned tasks. The applicant must also possess strong oral and written communication and must be able to prioritize and multi-task. The Help Desk Technician will be responsible for demonstrating our Producers Dairy Core Values and carrying out our purpose of Nourishing Lives. Essential Functions: The position has the following responsibilities: The Help Desk Technician is the first point-of-contact for end-users seeking technical assistance. Requests can be in person, via phone, or email. Requests can be for all company-issued IT assets, including, PC, laptop, mobile phone, handheld devices, network connectivity, and applications. Communication: Must be able to effectively communicate with non-technical end-users, to gather details about reported issues, ensuring accurate and timely resolution of support issue. Provide timely updates to internal customers on ticket status. Maintain support ticket information. Must be able to effectively escalate unresolved issues to the next level of support personnel. Escalation will include passing all relevant details about the issue to the escalation resource. Must have ability to troubleshoot, diagnose, and resolve technical hardware and/or software issues efficiently. Document issue, troubleshooting steps, and final resolution in the ticketing system. Maintain technical documentation on installation of software, configuration of hardware and troubleshooting steps. Continuous improvement: Help identify areas for improvement in our services. Identify and communicate recurring issues to system administrators and/or managers. Work with external vendors, as needed, to ensure sufficient internal transfer of knowledge. Overnight travel to other company locations, as required. Completion of assigned projects. Provide accurate and timely reports to management on support ticket and project status. Other duties as assigned. Minimum Qualifications: High School Diploma or GED. Six months to two years' experience in help desk support is preferred. Must have excellent communication and training skills. Must be humble, approachable and honest. Demonstrate good judgement, problem solving and decision-making skills as well as being an organized record keeper. Must be self-starter who can work independently and deliver accurate, timely results. Demonstrated organization and accuracy skills; self-motivated, detail oriented and able to handle multiple projects/tasks with competing deadlines. Must demonstrate the ability to solve problems, accept constructive feedback and show flexibility should priorities and/or deadlines change. Excellent verbal and written skills and a high degree of emotional intelligence. Must be able to build productive relationships across all levels of an organization.
    $44k-87k yearly est. 60d+ ago
  • Computer Network Technician | Pos # 168

    Chowchilla Union High

    Help desk analyst job in Chowchilla, CA

    The Chowchilla Union High School District comprises a comprehensive four year academic high school, Chowchilla Union High School, a continuation school, Gateway Continuation, and an Independent Study program. Three school districts serve the overall student population for Chowchilla and the surrounding area, including Alview-Dairyland Union School District (ADUSD) and Chowchilla Elementary School District (CESD), which both feed students into the Chowchilla Union High School District programs. Both ADUSD and CESD are K-8 programs. The City of Chowchilla has a population of roughly 19,000 people including the population of two correctional facilities; one for men (Valley State Prison) and one for women (Central California Women's Facility). Both facilities are located outside of Chowchilla. The City of Chowchilla is still very much considered an agricultural town by virtue of its location, which is completely surrounded by farmland and dairies. Chowchilla has families that range from economically wealthy to very poor. Student free and reduced lunches have averaged 67.2% of the student population over the last 6 years. The Chowchilla Union High School District is governed by a 5 member board that is elected by voter trustee areas. Current board members and the dates of their first service are: Mike Cargill (2002), Pat DeWall (2008), Charlene Espinola (1998), Joe Botelho (2020), and Brandon Moore (2020). These 5 board members truly have the philosophy of doing what is in the best interest of the students first and foremost. Vision Statement: The vision of CUHS is to serve as the leading educational institution where every student is inspired and empowered in a safe, nurturing, and innovative environment to follow their passions as they discover, pursue, and realize their life goals Mission Statement: The mission of the Chowchilla Union High School District is to promote a school-wide culture of higher education, life-long learning, professional behavior, effort, and individual accountability. See attachment on original job posting Education: AA Degree in Management Information Systems or equivalent or in experience. MCSE, MCSA, MCP, COMPTIA A+, Network+ Certification Desirable. Experience: Any combination of education & experience that could provide the required knowledge, skills, and abilities to complete the duties as prescribed. Other items needed upon selection: -Valid CA Driver's License -TB Clearance -Pre-employment Physical -Fingerprint Clearance Please note: Incomplete applications and/or applicaitons with missing required documentation will not be considered for interview. Education: AA Degree in Management Information Systems or equivalent or in experience. MCSE, MCSA, MCP, COMPTIA A+, Network+ Certification Desirable. Experience: Any combination of education & experience that could provide the required knowledge, skills, and abilities to complete the duties as prescribed. Other items needed upon selection: -Valid CA Driver's License -TB Clearance -Pre-employment Physical -Fingerprint Clearance Please note: Incomplete applications and/or applicaitons with missing required documentation will not be considered for interview. * Copy of Transcript (AA or Equivalent) * Driver's License Copy * Letter of Introduction * Letter(s) of Recommendation (3) * Resume Comments and Other Information Our District is committed to equal opportunity for all individuals in education. District programs and activities are free from discrimination based on gender, race, color, religion, ancestry, national origin, ethnic group, marital or parental status, physical or mental disability, sexual orientation or the perception of one or more of such characteristics. Our District promotes programs which ensure that discriminatory practices are eliminated in all district activities. We are an equal opportunity employer. Our District is committed to equal opportunity for all individuals in education. District programs and activities are free from discrimination based on gender, race, color, religion, ancestry, national origin, ethnic group, marital or parental status, physical or mental disability, sexual orientation or the perception of one or more of such characteristics. Our District promotes programs which ensure that discriminatory practices are eliminated in all district activities. We are an equal opportunity employer.
    $50k-78k yearly est. 10d ago
  • Computer Technician / Network Technician

    Torian Group

    Help desk analyst job in Visalia, CA

    You will be working with our clients doing user support, software, hardware, and network installation and troubleshooting, as well as recommending and implementing solutions to improve their productivity. You will be working closely in our Visalia office with senior staff who have 15+ years of experience. Full-time - hours are typically 8-5 weekdays. Occasional after-hours work is available. Pay is between $25 and $40/Hr. depending on skills. Required: Well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately and will possess excellent problem-solving ability. Integrity and being trustworthy are essential. Live locally, and plan to stay in the area. Eligible to work in the US. IT skills: Microsoft Windows, MS Office 365 apps and services, LAN/WAN. Touch typing, at least 30 wpm. Ability to read and write well and communicate professionally. Enjoy helping others - be comfortable working with unskilled users. Your own car that you can use for work (mileage reimbursed). Clean driving, credit, and legal record. Current COVID vaccination is expected for our staff going onsite. Desired: Previous experience in similar jobs. Proven communication and customer relations skills. Work independently - manage your time, tasks, documentation, and projects. Passion for technology. The desire and ability to continue learning and to share knowledge. Relevant certifications and education. Why work at Torian Group: Positive work environment - our retention rate for staff is far higher than the industry norm. Please talk to our current employees to see why. Rapid professional development Torian Group offers a wealth of technical training resources and opportunities and an environment that encourages and rewards personal excellence and professional development. About Torian Group Inc. Torian Group provides outsourced computer network support to businesses in the Visalia area. We work with our clients to make their business better, not just fix computers. There is an opportunity for creative people to make a meaningful and rewarding impact on our clients business. You will develop meaningful long-term relationships with the clients you work with. Please check our website for details on services offered and how we work with clients.
    $25-40 hourly 60d+ ago
  • Field Placement Analyst (AA/S NE)

    CSU Careers 3.8company rating

    Help desk analyst job in Fresno, CA

    Intern-Field Placement Analyst (Administrative Analyst/Specialist NE) Compensation and Benefits Anticipated Hiring Salary Range: $4,799 - $4,993 per month Full CSU Classification Salary Range: $4,799 - $6,992 per month This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here. Job Summary Under the general supervision of the Associate Dean in the Kremen School of Education and Human Development and the lead work direction of the Educator Preparation Coordinator, the candidate will serve as the Field Placement Analyst and is responsible for the full scope of the internship and field placement of the credential placement process. Assignments, highly technical in nature, include independently performing the following: planning, organizing, prioritizing, interpreting, and applying discretionary skills to student teaching and University coach placements; coordinating tasks and events requiring timely and accurate planning; applying, interpreting and ensuring compliance with applicable university, division level, and California Commission on Teacher Credentialing (CCTC) policies, procedures, and guidelines Key Qualifications Data entry experience in a complex student data system, preferably PeopleSoft. Proficient in use of office software packages (Microsoft Office, Google Suite, Adobe Acrobat), computer (PC or Mac) Excellent interpersonal skills at all levels with the ability to work as part of a team and contribute to a collegial environment. Understand and abide with the Family Education Rights and Privacy Act (FERPA) and State of California policy regarding the confidentiality of records. Independently coordinate routine work assignments and projects, including handling multiple priorities involving use of judgment, discretion, and confidentiality, and meet production expectations with minimal supervision. Use and quickly learn new support technology systems and software packages. To view the full list of qualifications and job responsibilities, please click the Position Description button above. Education and Experience Bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Deadline & Application Instructions Applications received by December 3, 2025 will be given full consideration by the search committee. Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee. Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references. Fresno State California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce. Equal Employment Opportunity Information California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to hr@csufresno.edu. Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter. Fresno State is a tobacco-free, smoke-free and vapor-free campus. Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)
    $4.8k-5k monthly 60d+ ago
  • IT Field Technician - On Call - Clovis, CA - Hiring now

    Geeks On Site 3.1company rating

    Help desk analyst job in Fresno, CA

    Job DescriptionOn-Call IT Field Technician - PC, Mac, POS and TV Mounting ???? Job Type: Independent Contractor (1099) ???? Pay: $35 hour (on-site) ???? Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About the Role Geeks On Site is hiring experienced Field IT Technicians to support residential and small business customers. The primary focus is computer troubleshooting, networking support, printer configuration, and general on site IT service. Technicians may also receive POS or outdoor TV mounting jobs based on experience. This is a 1099 contractor role with full flexibility. You set your availability and we send jobs that match your proximity and skills. Key Responsibilities Troubleshoot and repair Windows and mac OS issues Resolve WiFi, router, and wired network problems Install and configure printers and scanners Replace or upgrade hardware components Reinstall operating systems using bootable tools Document work and communicate clearly with customers Install and support POS systems and run Cat5e or Cat6 cabling Perform outdoor TV mounting and basic A V setup Requirements Two or more years of experience in IT support or field service Strong networking and diagnostic skills Reliable transportation and valid driver's license Ability to work independently and provide professional customer service Ability to lift up to 50 lbs Own required tools including a laptop, drill, screwdrivers, cable tester, and RJ45 tools Benefits Compensation IT and POS work: $35 per hour for time on site Outdoor TV mounting: starts at $100 per mounted device, varies if a helper is required Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply ???? Intro Call - A recruiter will contact you for a quick chat ???? Onboarding - Complete paperwork and tax forms electronically ???? Background Check - Mandatory before activation ???? Set Your Availability - You enter your availability in our tech portal ???? Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
    $35 hourly 6d ago
  • Field Placement Analyst (AA/S NE)

    A Ne

    Help desk analyst job in Fresno, CA

    Intern-Field Placement Analyst (Administrative Analyst/Specialist NE) Compensation and Benefits Anticipated Hiring Salary Range: $4,799 - $4,993 per month Full CSU Classification Salary Range: $4,799 - $6,992 per month This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here. Job Summary Under the general supervision of the Associate Dean in the Kremen School of Education and Human Development and the lead work direction of the Educator Preparation Coordinator, the candidate will serve as the Field Placement Analyst and is responsible for the full scope of the internship and field placement of the credential placement process. Assignments, highly technical in nature, include independently performing the following: planning, organizing, prioritizing, interpreting, and applying discretionary skills to student teaching and University coach placements; coordinating tasks and events requiring timely and accurate planning; applying, interpreting and ensuring compliance with applicable university, division level, and California Commission on Teacher Credentialing (CCTC) policies, procedures, and guidelines Key Qualifications Data entry experience in a complex student data system, preferably PeopleSoft. Proficient in use of office software packages (Microsoft Office, Google Suite, Adobe Acrobat), computer (PC or Mac) Excellent interpersonal skills at all levels with the ability to work as part of a team and contribute to a collegial environment. Understand and abide with the Family Education Rights and Privacy Act (FERPA) and State of California policy regarding the confidentiality of records. Independently coordinate routine work assignments and projects, including handling multiple priorities involving use of judgment, discretion, and confidentiality, and meet production expectations with minimal supervision. Use and quickly learn new support technology systems and software packages. To view the full list of qualifications and job responsibilities, please click the Position Description button above. Education and Experience Bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Deadline & Application Instructions Applications received by December 3, 2025 will be given full consideration by the search committee. Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee. Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references. Fresno State California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce. Equal Employment Opportunity Information California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to ****************. Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter. Fresno State is a tobacco-free, smoke-free and vapor-free campus. Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)
    $4.8k-5k monthly Easy Apply 60d ago
  • It Support Specialist

    Valley Expetec

    Help desk analyst job in Visalia, CA

    Job Description Bring your service-oriented attitude, desire to solve problems with facts and data, and out-of-the-box ideas to an expanding Managed Service provider looking for explosive business growth. We are seeking a Network Systems Engineer to join our Project Team. You will be greeted on Day 1 with a job-specific training program designed to prepare you to manage and maintain our clients' networks, supported by a team with over 70 years of combined experience in the IT Services industry. After completing training, you will spend your days implementing IT projects for our clients, utilizing best practices, and ensuring that every aspect of the IT project meets our clients' needs. We are Valley Expetec, a growing Visalia, CA-based IT Management Company established in 1994. We offer a highly competitive compensation program with income commensurate with experience. In addition, our benefit packages include health insurance plans, 401 (k) retirement plans, Corporate Wellness Programs, Flexible Time Off, and a Team Lunch every Friday. Compensation: $55,000 - $85,000 yearly Responsibilities: Provide support to end users of managed services clients Take direction from the Service Desk Coordinator and manage ticket assignments relative to ticket priority and age Follow specific Service Desk Team documented processes and workflows Work assigned tickets from triage through completion Use our suite of service desk and tools to diagnose and resolve client support issues Refer to client's technical documentation for information that will help you understand and resolve client technology issues Escalate assigned aging tickets to the SDC when assigned tickets cannot be resolved within 1 hour to maintain an acceptable average resolution time KPI Seek assistance from the L3 SDE or SDC when stuck Document service work and time in our PSA/CRM application Understand the implications and effects of service procedures, steps, and tasks that your work will have on client infrastructure, uptime, and potential business interruption Work collaboratively with the members of the Service Desk Team, and cross-functionally with all service delivery teams and team members familiar with the client environment and business Work with the SDC to identify chronic service issues across the client base Provide on-call support based on the on-call schedule/rotation Provide on-site service as necessary Maintain technical skills required to perform the SDE role Attend and participate in weekly team meetings and daily huddles Qualifications: A+, NET+, Security+ Certifications Microsoft Certified Professional (MCP) Microsoft Certified Solutions Expert (MCSE) Cisco Certified Network Administrator (CCNA) 2+ years of experience in computer network management Strong computer skills and intermediate knowledge in routers, layer 2/3 switches, and other networking devices Advanced knowledge of all Microsoft Workstation Operating Systems and Applications (Exchange 2019+, Windows 11, Server 2019+) People-oriented, team player who mixes well with colleagues and clients Consistent and steady work ethic Ability to reconcile fact from emotion and make decisions accordingly Why this is a Great Opportunity: A focus on industry-specific training that will ensure continued technical growth from Day 1 About Company Valley Expetec is a California-based Managed IT Services provider helping organizations grow through reliable, secure technology. Founded in 1994, our 28-person team combines veteran expertise with a service culture that's Responsive, Dedicated, Committed, Resourceful, and Persistent. We deliver proactive IT management, including help desk, endpoint/server care, networks, cybersecurity, cloud, Microsoft 365, backup, and disaster recovery, along with strategic guidance to align technology with business goals. Clients choose us for fast resolution, clear communication, and accountability. We measure success by client outcomes, not the number of tickets closed-becoming a dependable partner for long-term IT health.
    $55k-85k yearly 3d ago
  • IT Ops/Support Assistant

    Bluescope 4.8company rating

    Help desk analyst job in Visalia, CA

    For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future - we look forward to hearing them! The Information Systems department provides the tools and automation to store, organize and manipulate data while making that data easily retrievable. Various hardware and software tools, along with support, combine to enable these functions in a cost effective method that helps to increase efficiency and accuracy. The primary function of this role is to provide installation, maintenance and support for all IS related hardware and software. This function may also be required to recommend solutions that span their specific locations. Someone in this role needs to be customer service driven, be able to communicate well, have good troubleshooting skills, have the ability to prioritize, and follow standard procedures. Salary Range 62,160.00 - 77,700.00 Additional Information The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level. The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement. EEO: Employer/M/F/Disabled/Protected Veteran BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.
    $40k-51k yearly est. Auto-Apply 60d+ ago
  • Helpdesk IT Support Technician (Level 1)

    Grapevine MSP Technology Services

    Help desk analyst job in Visalia, CA

    Job Description Grapevine MSP is the Central Valley's largest managed IT services provider, based in Bakersfield, CA, with a clear mission: help businesses of all sizes thrive through smart, secure, and innovative technology. Founded in 2009 by CEO Joe Gregory during a recession, we've grown into a team of 60+ professionals recognized as an industry leader. We go beyond fixing computers by partnering with our clients to deliver proactive IT support, cybersecurity, cloud, and VoIP solutions, strategic consulting, and 24/7 help desk services. As Microsoft Tier 1 Partners and community supporters, we're known for our “let's figure it out” culture, commitment to customer success, and passion for solving real-world technology challenges. Helpdesk IT Support Technician (Level 1) Visalia, CA | Full-Time Position Overview We are seeking a passionate and motivated Level One to join our award-winning team. The role is ideal for individuals seeking to advance their careers in IT support. As a Level One Technician, you will play a critical role in supporting our clients' IT infrastructure by providing first-line technical support, troubleshooting issues, and ensuring optimal functionality of hardware and software systems. Responsibilities Set up workstations with computers and necessary peripherals (routers, printers, etc.). Check the computer's hardware (including the hard drive, mouse, keyboard, etc.) to ensure proper functionality. Install and configure appropriate software and functions in accordance with specifications. Ensure the security and privacy of networks and computer systems. Provide users with orientation and guidance on operating the new software and computer equipment. Organize and schedule upgrades and maintenance without deterring others from completing their work. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.) Maintaining records/logs of repairs, fixes, and maintenance schedules. Requirements One year of experience in the field or proven work experience Knowledge of helpdesk processes and customer service Excellent communication ability Outstanding organizational and time-management skills Ability to perform remote troubleshooting and provide clear instructions Hands-on experience with all workstation versions of Windows; familiar with Mac OS environments; an In-depth understanding of diverse computer systems and networks Understanding of essential Active Directory management Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices, anti-virus programs, and data privacy principles Familiar with Microsoft Office Suite setup and repair Excellent diagnostic and problem-solving skills Certification as an IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional) Benefits Competitive Pay 401 (k) Plan with matching pay contributions Grapevine MSP offers access to low-cost, high-quality healthcare options, "Health, Dental, and Vision." Vacation time Paid Sick Time Performance Bonuses Work Anniversary Recognition Equipment and Tools Provided If you want to advance further, there are numerous training courses available. Grapevine MSP offers Growth and Development Plans with Industry-Specific Training. Team Events Social Events
    $44k-77k yearly est. 14d ago
  • Helpdesk Support Specialist (Ref #26-88)

    Tulare County Office of Education 4.0company rating

    Help desk analyst job in Visalia, CA

    Tulare County Office Of Education See attachment on original job posting Education and Experience Required: High School Diploma or equivalent required; AA/AS degree is preferred Coursework and/or training in the information technology field is desirable. Other Requirements: A+ (Plus) Certification IT Fundamentals Certification Refer to the job posting for a list of required skills or if you have any questions or need further clarification, please contact the email address listed in the posting. Education and Experience Required: High School Diploma or equivalent required; AA/AS degree is preferred Coursework and/or training in the information technology field is desirable. Other Requirements: A+ (Plus) Certification IT Fundamentals Certification * Certification (A+ Certification) * Letter(s) of Recommendation (two letters of recommendation are required) * Other (IT Fundamentals Certification) * Proof of HS Graduation (copy of high school diploma or the equivalent) * Resume Comments and Other Information The Tulare County Office of Education prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or a group with one or more of these actual or perceived characteristics in any program or activity. If you believe you have been subjected to discrimination, harassment, intimidation, or bullying, you should immediately contact the school site administrator and/or Human Resources at ************. A copy of TCOE's Uniform Complaint Policy and Non-Discrimination Policy are available upon request.
    $36k-52k yearly est. 6d ago
  • Field Placement Analyst (AA/S NE)

    California State University System 4.2company rating

    Help desk analyst job in Fresno, CA

    Intern-Field Placement Analyst (Administrative Analyst/Specialist NE) Compensation and Benefits Anticipated Hiring Salary Range: $4,799 - $4,993 per month Full CSU Classification Salary Range: $4,799 - $6,992 per month * This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here. Job Summary Under the general supervision of the Associate Dean in the Kremen School of Education and Human Development and the lead work direction of the Educator Preparation Coordinator, the candidate will serve as the Field Placement Analyst and is responsible for the full scope of the internship and field placement of the credential placement process. Assignments, highly technical in nature, include independently performing the following: planning, organizing, prioritizing, interpreting, and applying discretionary skills to student teaching and University coach placements; coordinating tasks and events requiring timely and accurate planning; applying, interpreting and ensuring compliance with applicable university, division level, and California Commission on Teacher Credentialing (CCTC) policies, procedures, and guidelines Key Qualifications * Data entry experience in a complex student data system, preferably PeopleSoft. * Proficient in use of office software packages (Microsoft Office, Google Suite, Adobe Acrobat), computer (PC or Mac) * Excellent interpersonal skills at all levels with the ability to work as part of a team and contribute to a collegial environment. * Understand and abide with the Family Education Rights and Privacy Act (FERPA) and State of California policy regarding the confidentiality of records. * Independently coordinate routine work assignments and projects, including handling multiple priorities involving use of judgment, discretion, and confidentiality, and meet production expectations with minimal supervision. * Use and quickly learn new support technology systems and software packages. To view the full list of qualifications and job responsibilities, please click the Position Description button above. Education and Experience * Bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Deadline & Application Instructions Applications received by December 3, 2025 will be given full consideration by the search committee. * Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee. Please click "Apply Now" to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references. Fresno State California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce. Equal Employment Opportunity Information California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to ****************. Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter. Fresno State is a tobacco-free, smoke-free and vapor-free campus. Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas) Advertised: Nov 19 2025 Pacific Standard Time Applications close:
    $4.8k-5k monthly Easy Apply 31d ago
  • Help Desk Technician FT (On-Site, Non-Contract)

    Table Mountain Casino Resort 4.1company rating

    Help desk analyst job in Friant, CA

    Under general direction from the Manager of Information Technology (IT) Operations, the IT Help Desk Technician provides frontline technical support for a gaming casino, ensuring the reliability, security, and functionality of IT systems. This role involves troubleshooting hardware, software, and network issues, managing user access, and maintaining compliance with Tribal Gaming Commission (TGC), state, and federal regulations. The technician delivers exceptional customer service by assisting employees with technical problems, supporting IT infrastructure, and ensuring operational continuity for gaming and business systems. This list of duties and responsibilities illustrates only the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: Technical Support & Troubleshooting Install, configure, and maintain desktop computers, laptops, printers, VoIP phones, and peripheral devices to ensure optimal performance for Casino team members and guests. Diagnose and resolve hardware failures, connectivity issues, and performance degradation. Administer user accounts, access controls, and permissions within Active Directory and other IT systems. Monitor, manage, and respond to incoming help desk tickets, emails, and radio requests, prioritizing critical issues and ensuring timely resolutions. Escalate complex or high-priority issues to senior technicians or specialized IT staff.. Support casino administrative systems, point-of-sale (POS) terminals, and internal applications. Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 applications, business-critical software, and casino administrative systems. User Assistance & Training Provide technical support via phone, email, radio, and in-person interactions. Assist employees with software usage, system navigation, and troubleshooting procedures. Educate staff on IT security best practices to safeguard sensitive casino data. Document common technical issues and resolutions to improve response efficiency. System Maintenance & Compliance Assist with performing routine system checks, updates, and patch management to minimize downtime and prevent security vulnerabilities. Maintain compliance with Tribal Gaming Commission (TGC), federal, and Casino IT policies. Protect confidential information and enforce cybersecurity measures in line with industry regulations. Professional Development & Collaboration Stay current on emerging technologies, industry trends, and security protocols. Work collaboratively with IT team members and other departments to support casino operations. Participate in regular team meetings, training sessions, and professional development opportunities. Direct Reports: None. Access to Sensitive Areas: All areas when accompanied by authorized personnel and/or security. Signatory Authority: None. Minimum Qualifications: High School Diploma or GED - Associates degree preferred. 1-3 years progressive work experience in computer desktop support or equivalent combination of education and experience. CompTIA A+, Network+, ITIL v4, and Microsoft 365 certifications are preferred. Excellent interpersonal skills, written and verbal communication, proven analytical and problem-solving abilities are required. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. Knowledge, Skills and Abilities: Proficiency in Windows-based systems, including Microsoft Server, Microsoft Office Suite, and enterprise software applications. Understanding of networking fundamentals, including TCP/IP, DNS, and Active Directory administration. Familiarity with Microsoft certification standards and best practices for IT support. Strong troubleshooting and problem-solving abilities for hardware, software, and network issues. Proficiency in word processing, spreadsheets, and database applications in a Windows environment. Ability to prepare, review, and analyze technical documentation and operational reports. Assess technology needs and ensure system performance meets operational requirements. Implement, test, and maintain network systems and software applications. Work independently, manage time effectively, and meet strict deadlines. Maintain confidentiality and uphold casino IT security policies. Communicate clearly and professionally, both verbally and in writing. Build and maintain positive working relationships across diverse teams and cultural backgrounds Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus. Work Environment: While performing the duties of this position, the work environment is occasionally noisy and the employee will work indoors. Additionally, the employee may be exposed to cigarette smoke Must be able to work Nights, Weekends, and Holidays
    $39k-52k yearly est. 3d ago
  • Laborer Tier 1

    Tarkett 4.5company rating

    Help desk analyst job in Fresno, CA

    Laborer on installation of running tracks/Tennis Courts. 3 - Key responsibility areas (by order of importance) % of time allocated 1. Cleaning and preparation of asphalt/concrete surface to secure polyurethane track material 40 2. Use of small hand tools and power equipment in surface preparation and polyurethane installation 20 3. Carrying, mixing and pouring polyurethane to install track surface as required by OSHA safety standards. 10 4. Recovery of excess rubber granules and edge detail trimming of track surface 20 5. General site cleanup and demobilization 10 Number of years of relevant work experience: 2 -3 years of field experience preferred but not required. Competencies: Quick study and able to meet physical demands Activities and the Duration: Occasionally 1 - 33% : Jumping Climbing Frequently 34 - 66%: Sit: When using paver Stand Walk Stoop/Bend Push/Pull Squat Crawl/Kneel Reach Above Shoulder Forearm Rotation Climb Constantly 67 - 100%: Twist/Turn Repetitive hand/wrist: Critical Demands (Heavy): Material Handling: 34 - 66% of the time Lifting to waist height up 50lbs Carrying up to 50lbs Hand Function: Simple Grasping Gross Grasping Fine Manipulation Use of machinery or tools (describe: Forklift, Hand Tools-Drills/Grinders and any other specialized installation equipment Environment: Heat Uneven surface Outdoor - 10 hours/day What We Offer A commitment that Safety is #1 Competitive benefits, pay, and retirement plan options! Career growth, stability, and flexible work arrangements. Responsible Manufacturing - Protecting Our Planet for the Future We utilize renewable energy and a closed loop recycled water process. We are committed to reducing greenhouse emissions and water consumption. We are the only flooring company recognized by the Asthma and Allergy foundation. Who we are: With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe. Committed to change the game with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle principles, fully aligned with its Tarkett Human-Conscious Design approach. Tarkett is listed on Euronext (Compartment B, ISIN FR0004188670, ticker: TKTT). ********************* Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.
    $32k-42k yearly est. Auto-Apply 60d+ ago
  • Associate Product Support Specialist

    Westamerica Bancorporation 3.6company rating

    Help desk analyst job in Fresno, CA

    Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. As an Associate Product Support Specialist, provide technical product knowledge and available services to support the Bank Division's sales efforts in assigned territories. Responsibilities: * Attend Customer Service Manager, Branch Sales Manager, and Branch Sales meetings. * Handle implementation, installation and training of equipment and services on customer's premises. * Respond to all questions from customers and Branch personnel. * Conduct product and service training sessions for branch staff and customers. * Identify potential sales opportunities and pass said information to appropriate branch sales staff. * Prior work experience where incumbent has gained in-depth knowledge of at least two of the products or operational service support activities offered by that corporation. Previous direct customer support or sales experience a plus. PC literate and have a working knowledge of the banking fundamental functions. Excellent customer service, presentation, organizational, communication and interpersonal skills are required. EOE Westamerica Bank's Privacy Policy may be found at: ********************************* Salary Description $70,304.00 - $71,872.98
    $70.3k-71.9k yearly 17d ago
  • Assistive Technology Professional (ATP)

    Reliable Medical 4.3company rating

    Help desk analyst job in Fresno, CA

    Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family. Job Summary As an Assistive Technology Professional (ATP) at Reliable Medical, you will play a pivotal role in enhancing the quality of life for individuals with disabilities or medical conditions by evaluating, recommending, and customizing assistive technologies. Your expertise will directly contribute to enabling our clients to achieve greater independence and improved daily functioning. You will collaborate with interdisciplinary teams and leverage your technical and clinical knowledge to provide tailored solutions that meet our clients' unique needs. Essential Functions Assessment and Evaluation: Conduct comprehensive assessments of clients' functional abilities, limitations, and assistive technology needs. Collaborate with clients, their families, and healthcare professionals to gather relevant information and understand specific requirements. Utilize standardized assessment tools and clinical observations to identify suitable assistive technology solutions. Recommendation and Customization: Based on assessments, recommend appropriate assistive technology devices and solutions that align with clients' goals and capabilities. Customize and adapt existing technologies to ensure a precise fit and optimal functionality for each individual. Stay up-to-date with the latest advancements in assistive technology and integrate them into your recommendations. Technical Expertise: Possess a deep understanding of a wide range of assistive technologies, including mobility devices, communication aids, environmental control systems, adaptive computer software, and more. Configure, calibrate, and troubleshoot assistive technology devices to ensure seamless operation. Provide technical training to clients, caregivers, and healthcare professionals on the proper use and maintenance of assistive technology solutions. Documentation and Reporting: Maintain accurate and detailed records of client assessments, recommendations, and customization processes. Prepare comprehensive reports outlining assessment findings, recommended solutions, and rationale for each case. Collaborate with administrative teams to ensure timely documentation and billing procedures. Collaboration and Communication: Work closely with multidisciplinary teams, including occupational therapists, physical therapists, speech-language pathologists, and physicians, to create holistic care plans. Communicate effectively with clients, their families, and caregivers to explain the benefits and functionalities of recommended assistive technologies. Continuing Education and Training: Stay current with industry trends, advancements, and best practices in assistive technology through ongoing professional development. Attend conferences, workshops, and training sessions to expand your knowledge and skills. Minimum Requirements Certification as an Assistive Technology Professional (ATP) by the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) is a requirement. Proven experience in assessing, recommending, and customizing assistive technology solutions for individuals with disabilities or medical conditions. Strong technical aptitude and familiarity with a wide range of assistive technology devices and software. Excellent communication skills, both written and verbal, to interact with clients, families, and interdisciplinary teams. Problem-solving mindset with the ability to adapt solutions to meet individual needs. Empathy, patience, and a client-centered approach to deliver exceptional care. Our Commitment To You Comprehensive Health Coverage Unlimited Paid Time Off Professional Development Opportunities Retirement Savings Plan Wellness Programs Inclusive and Diverse Workplace Volunteer Opportunities Employee Recognition Programs Service Awards Parental and Childbirth Leave Join our team at Reliable Medical and make a meaningful impact on the lives of individuals who rely on assistive technology to enhance their independence and well-being. Apply your expertise to provide innovative solutions that transform lives and contribute to a more inclusive society. Apply today, and join a team that sincerely values your skills and dedication! All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
    $101k-143k yearly est. 60d+ ago
  • Service Desk Technician

    Insight Global

    Help desk analyst job in Visalia, CA

    A large global retail company headquartered in downtown Denver, Colorado is looking to hire an IT Service Desk Technician to join their team at the Costa Mesa location. This person will be responsible for Tier 1 and some Tier 2 support, managing approximately 20- 60 tickets a week thru Service Now. This individual will be joining a team of 4 sitting on site 5x per week at the corporate HQ. In addition to basic Windows and mid-advanced Mac troubleshooting support, this person will be responsible for troubleshooting collaboration tools, A/V related event setup and support, as well as a variety of service desk/help desk responsibilities. Expectation is for this individual to be on site Monday thru Friday 8am- 5pm PST. Our client is looking for someone who is hungry to grow their knowledge base in a large, values driven organization. An active individual with a passion for the outdoors is a huge plus as this aligns with the company culture. This is a long-term contract opportunity with possible conversion and a pay range between $20/hr and $22.50/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role may be entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements -1-2+ years of experience managing and resolving HelpDesk tickets with Service Now (or related platform): approximately 20 tickets min up to 20-30 per week -1+ years of professional Mac troubleshooting and support experience including: Imaging, software installations/upgrades/integration, IAM password resets/login support -Experience troubleshooting collaboration tools such as: Zoom, Microsoft Teams, Slack, etc. -Audio/Visual Experience (helping set up and support up to 3 events a week including: conferencing events, microphone setups, etc.) -Adobe Creative Cloud (Preference folders) -Windows troubleshooting and support experience (*personal or professional*) including: logins, password resets, basic software downloads/upgrades etc.
    $20-22.5 hourly 7d ago
  • Support Technician

    Daveandbusters

    Help desk analyst job in Fresno, CA

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $16 - $18.25 per hour Salary Range: 16.9 - 18.65 We are an equal opportunity employer and participate in E-Verify in states where required.
    $16-18.3 hourly Auto-Apply 13d ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Fresno, CA?

The average help desk analyst in Fresno, CA earns between $33,000 and $68,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Fresno, CA

$47,000
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