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Help desk analyst jobs in Gainesville, FL

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  • IT Support Associate II, Ops Tech Solutions (OTS)

    Amazon 4.7company rating

    Help desk analyst job in Ocala, FL

    About OpsTech IT Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there's more: we don't wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Key job responsibilities - Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities - Handles support requests and procedures across the network - Assist in training new hires - Continuous learning of new technologies - Ability to support customers from multiple buildings in the area, as well as remote customers - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - High school or equivalent - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals - Can regularly lift or move up to 49 pounds, and participate in group lifts for 50 pounds or more - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience in a dynamic environment with a high degree of customer service Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $44,000/year in our lowest geographic market up to $91,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $44k-91.8k yearly 17h ago
  • IT Help Desk Specialist - Medical Office

    The Cardiac & Vascular Institute 3.8company rating

    Help desk analyst job in Gainesville, FL

    Help Desk Specialist Hours of work: M-F Employment Type: Full Time Shift: Day Overview We are seeking a highly skilled and experienced IT Systems Administrator to design, implement, and optimize our hybrid IT environment across all TCAVI locations. This role will drive the standardization of systems, enhance performance, ensure compliance with healthcare regulations, and deliver a seamless technology experience for clinicians and staff. Key Responsibilities Troubleshoot user issues: Investigate and resolve computer software and hardware problems for end users across Windows/mac OS (and mobile where applicable). Frontline support: Receive and triage telephone calls, tickets, and chats from users seeking help with software (e.g., statistical, graphics, database, word processing, email), printing, and other systems. Discovery & diagnosis: Interview users to understand steps taken, reproduce issues, and determine root cause. Guided resolution: Walk callers through diagnostic procedures (including running diagnostic utilities) and provide clear, step‑by‑step instructions. Root‑cause determination: Identify whether problems stem from hardware (e.g., modems, printers, cables, phones), user procedures, configuration, or software defects. Collaborative problem‑solving: Partner with IT teammates to research issues, share findings, and develop solutions. Vendor coordination: Communicate software errors to vendors, recommend program changes, and open/track service requests with software and hardware providers for defective products. Additional Responsibilities (Typical for This Role) Log, prioritize, and resolve tickets in the service desk system within defined SLAs; escalate when appropriate. Set up and support user accounts, permissions, MFA, and email; assist with onboarding/offboarding. Support printers, peripherals, and basic network connectivity (Wi‑Fi, VPN, DNS, DHCP). Maintain knowledge base articles and user guides to drive self‑service and consistency. Contribute to endpoint hygiene (patching, updates, antivirus) and basic security best practices. Required Qualifications 1-3 years of IT Help Desk / Desktop Support or equivalent customer‑facing technical support experience. Working knowledge of common operating systems (Windows, mac OS), M365/Outlook or Google Workspace, and standard business apps (word processing, spreadsheets, databases, email, PDF tools). Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk, Freshservice) and remote support tools. Strong troubleshooting, documentation, and customer service skills; ability to explain technical concepts to non‑technical users.
    $40k-54k yearly est. 45d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Help desk analyst job in Ocala, FL

    This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $33k-45k yearly est. 2h ago
  • Associate PC Support Technician

    Worldwide Techservices Open 4.4company rating

    Help desk analyst job in Ocala, FL

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The PC Support Technician is an intermediate position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side Support. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all time, mileage, and other requirements in an accurate and timely manner Understand all Safety policies and guidelines and works within the guidelines of policies on a daily basis Other duties may be assigned to meet business needs Education and Experience: Typically requires technical school certification or equivalent and 1-3 years of relevant experience Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Must meet all background requirements on an annual basis or as business needs require Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to work overtime as required Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs. Must be able to pass annual criminal and motor vehicle background Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter Must own a basic repair tool kit
    $36k-63k yearly est. 60d+ ago
  • Technical Support Specialist

    Sandvik 4.7company rating

    Help desk analyst job in Alachua, FL

    Sandvik Mining & Rock Solutions in Alachua, FL, is looking for a Technical Support Specialist - Rotary Drills. Sandvik Mining and Rock Solutions in Alachua, Florida, is looking for a customer-focused Technical Support Specialist who enjoys providing innovative and effective solutions. You can diagnose and troubleshoot customer product technical issues even remotely across the globe. You easily build relationships and enjoy collaborating with others. Does this sound like you? If so, keep reading to explore an exciting career opportunity with us. About Us Sandvik is a global engineering company with over 37,000 team members worldwide. Our division headquarters in sunny Alachua, FL, is where we design and manufacture world-class rotary drill machines for the global surface mining industry. We offer customer-focused mining solutions centered on our employees' passion to win, while maintaining a fun and rewarding work environment. Our Culture At Sandvik, we're technology-driven, innovative, entrepreneurial, and inclusive! Our workplace is full of dedicated and passionate team members who directly contribute to our company's growth and success. We believe that diversity inspires, so we invest in supporting each other, learning together, and celebrating our differences. And it's our commitments to Safety, Quality, and our People that set us apart here in Alachua. Key Responsibilities We are looking for a self-starter who can take technical ownership of our Rotary Drills in the field through supporting the frontline Sandvik organization. Your duties will include investigating and diagnosing complex field issues and resolving customer product issues. The Technical Support Specialist will also work closely with our frontline team to introduce new products, assist with commissioning, and deliver all the necessary training. * Provide timely technical support on Sandvik Rotary Division products, including customer sites internationally and domestically. * Troubleshoot to resolve mechanical and control system issues, as well as software installations, calibrations, and updates. * Commissioning support for new product introductions to sales areas * Be able to configure software from Sandvik's front-line tools and launch for the targeted product. * Host and conduct classroom and field training to frontline teams, Sales Area Product Masters, technicians, and customers on new product drills and technology. Additionally, the Technical Support Specialist will: * Review Continuous Product Improvement cases with machine technical issues, concerns, or suggestions from sales areas, collaborating with Technical Support team members, Engineering, Sales, Product Management, and Manufacturing to give accurate technical advice on solutions. * Investigate and resolve field issues utilizing root cause failure analysis and working closely with the Product Engineering group. * Review and maintain all Technical Support-related documents. About You A minimum of 10 years working in a technical role, along with at least 5 years with drilling equipment. Bachelor's degree in mechanical, electrical, or a similar technical degree. Proven experience in delivering training and strong customer service. Additionally, the Technical Support Specialist will possess the following competencies: * Self-motivated, driven, and flexible. * Strong electrical, hydraulic, and mechanical skills with a background in control systems. * Ability to manage multiple projects simultaneously. * Excellent communication, organization, and time-management skills * Solid computer skills with Microsoft Office Suite and other software programs. * Able to work legally in the US and travel globally. * Must have a valid passport or be able to attain one, and a driver's license. * MSHA and First Aid certification preferred. Benefits Sandvik offers a comprehensive total compensation package including a competitive benefits package of life, health, dental, and disability insurance, paid time off, paid holidays, employee wellness and recreational discounts, tuition reimbursement, and a generous 401(k) retirement savings plan. Additionally, we offer opportunities for professional development and training, as well as career advancement. How to apply For immediate consideration, please apply online at sandvik.com/careers to the Technical Support Specialist position, Job Req. ID # R0083285. Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, due to a disability, requires accommodation or assistance in completing an application or at any point during the application process should contact Human Resources at ************************. Sandvik also provides reasonable accommodations to employees with disabilities that are consistent with its legal obligations.
    $49k-73k yearly est. 19d ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Help desk analyst job in Ocala, FL

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
    $49k-67k yearly est. 12d ago
  • Preclinical Support Technician

    Jackson Laboratory 4.3company rating

    Help desk analyst job in Gainesville, FL

    We are growing! The Jackson Laboratory (JAX) has expanded capacity at a new state-of-the-art preclinical facility located at Momentum Labs in Gainesville, Florida. We are currently seeking passionate individuals who are eager to contribute to our mission and accelerate drug development by delivering translationally relevant preclinical services. If you're ready to make a difference and be part of a team that's at the forefront of preclinical drug development, JAX is the place for you. Our new facility offers an unparalleled opportunity to work with top-tier scientists, study directors, and researchers in a dynamic and collaborative environment. Join us at JAX and help shape the future of human health. Learn More Here - *************************** The work schedule and work list for the incumbents is established based on operational demands and resource availability and may fluctuate based on the changing needs of the department. Staff members may be required to work weekend shifts, holidays, and overtime Key Responsibilities & Essential Functions: * Basic Husbandry * Learn, practice and demonstrate with guidance basic proficiency in animal care, husbandry, colony maintenance, room maintenance and operations, sanitation, record keeping and relevant information systems, standard operating procedures, and staff request. * These duties may be conducted with varying requirements dependent on location such as standard animal room * Transport clean and soil supplies through materials airlock. * Progresses from straight transfer (no pups) to cages w/litter, aging, sexing, and weaning. Cage changing according to PI staff requests. * Successful and accurate daily Welfare check for proper food, water, bedding and wellbeing. Observe & report with guidance variances from health standard. * Identifies abnormal animals and how to report them. * Room Sanitation * Colony Management/Maintaining Colonies (JMCRS) * Maintains with guidance appropriate breeding scheme(s), program or area specific o Manage with guidance breeding rotation (make-up, retirement, non-productive units) * Maintain accurate and legible cage cards and data input Packing and Shipping * Learns to ship packages internally, externally, and internationally following IATA, DOT, and applicable SOPs * Learns to Receive packages and confirm them using established software * Able to track, count, and move inventory from receiving to storage to point of use * Processes materials behind barrier following applicable SOPs * Works with applicable departments to utilize calibrated instruments to validate equipment. * Handles waste following proper waste streams and applicable SOPs Other Knowledge, Skills, and Abilities: * High School diploma or GED and knowledge of barrier room function and animal husbandry as normally acquired with 3 months successful experience. * Successful completion of Primary Animal Care Training and successful completion of 90-day introductory period is required for advancement. * Demonstrated ability to maintain mouse colonies and applying proper record keeping. * Demonstrated team player with professional, positive attitude and willingness to be flexible * Demonstrated ability to identify sick/ill/deviant mice with guidance. * Demonstrated ability to efficiently and accurately use word processing, web browser, and database software to record and report activities * Regular, reliable and consistent attendance in accordance with departmental and Laboratory guidelines * Ability to be accurate in transcribing/entering/extracting data. * Oral and written communications skills sufficient to clearly convey and receive information and ideas. * Interpersonal relationship skills sufficient to allow incumbent to function as an effective team member. * Able to work flexible shifts (evening/week-end/holidays). The hourly wage range is $19.00 per hour. About JAX: The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health. Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit ************ EEO Statement: The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
    $19 hourly Auto-Apply 2d ago
  • IT Tech Support Rep

    Gleim 3.6company rating

    Help desk analyst job in Gainesville, FL

    located in Gainesville, Florida. Our IT department develops vital products for our customers and provides top-notch technical support, in addition to developing and maintaining in-house hardware, software, and networking systems. We are dedicated to providing our customers the most up-to-date solutions for all their learning, continuing education, and test preparation needs. Be part of a team within the IT Department that provides support for our external customers through emails and phones and for our internal staff directly. Installs computer software products, modifies/repairs hardware and resolves technical difficulties. Our shifts vary from 7:00 am - 9:00 pm Monday through Friday. Requirements: Must be able to work on-site in Gainesville, Florida Strong hardware knowledge Good customer service skills Able to problem solve Attention to detail Ability to multi-task A+ certification desirable but not required Able to work our various shifts Gleim Publications provides quality, easy-to-use self-study exam prep materials for accountants and pilots in the United States and throughout the world. Our mission is to maximize knowledge transfer while minimizing our customers' time, frustration, and expenses. Ultimately, we help people help themselves succeed in their careers. Join our exciting, fast-paced development team in a growth-oriented, creative, and energetic environment. We offer an engaging, positive, and challenging work environment with flexible hours, great benefits, and casual dress. References required. Drug testing and background check will be conducted upon a job offer. Gleim is a drug and smoke free workplace.
    $43k-70k yearly est. 16d ago
  • Traffic Signal Installer/ITS Technician Foreman

    Chinchor Electric

    Help desk analyst job in Ocala, FL

    Chinchor Electric, Inc. is family owned and operated and has been in business for over 30 years. We are celebrating being one of the Nation's Top Workplaces after receiving the honor of being granted the Orlando Sentinel's 2024 Top Workplaces award! We are a Commercial and Industrial Electrical contractor, performing Heavy Industrial Electrical, Highway Lighting, Traffic Signalization projects, and much more. We work with both corporate clients and government entities and maintain yearly contracts with Orange, Seminole, Osceola, and Volusia counties, as well as the Florida Department of Transportation. We are proud to share that we are soon opening a second location in St. Augustine, Florida to serve Jacksonville and the surrounding areas. We have opportunities for advancement in both career and education. Chinchor Electric, Inc. is seeking highly motivated and hardworking experienced Traffic Signal and ITS Technician Foremen. We are currently hiring in the Central Florida area, St. Augustine, Jacksonville, and Pinellas County. Join our team, apply today! Educational Opportunities and Benefits: Medical (100% Employer-Paid Plan Options) Dental Vision Life Insurance 401K + Match Christmas Bonus Paid Time Off Employee Referral Program Advancement Opportunities Paid apprenticeship and training opportunities through the 4-year Florida Electrical Apprenticeship & Training (FEAT) and Northeast Florida Builders Association (NEFBA) apprenticeship programs. Paid certifications including: CDL-A Crane Certification (rigging, signaling, operating) IMSA Maintenance of Traffic Traffic Signal Technician Levels I, II, and III Job Type: Full Time, Hourly, Non-Exempt Pay: $28+ Hourly, Based on Experience Travel & night work may be required. MUST be able to work out of town and nights, on occasion. Traffic Signal Installer/ITS Technician Foreman Responsibilities: Oversee the daily operations of crews of traffic signal installer/ITS technician apprentices and traffic signal installers/ITS technicians. Work closely with the project superintendent and project manager to ensure the efficient and successful completion of projects from start to finish. Responsible for the installation and maintenance of electronic traffic control devices. Assemble, install, service, test, repair, and adjust electrical and mechanical components of traffic signals and related equipment including traffic signal poles, overhead traffic signals, overhead signs, pedestrian features, and other related signal components. Inspect electrical systems, equipment, and components to ensure code compliance. Other duties as assigned. Required Skills, Qualifications, and Experience: Strong problem-solving and critical thinking skills. Ability to thoroughly follow instructions. Ability to understand and anticipate the needs of team members. Excellent written and verbal communication skills. Ability to work well in a team environment. Knowledge of National Electrical Code (NEC) Proficient in Blueprint reading. Class A CDL *Preferred* Roadway Signing experience *Preferred* 3+ years of signalization and/or ITS experience *Required* 4+ years of experience supervising FDOT projects *Required* Physical Demands Must be able to perform multiple tasks and can handle the physical demands of the job, including but not limited to, digging using a shovel, standing, walking, kneeling, bending, crouching, pulling, pushing, climbing, and lifting at least 50lbs. Equal Opportunity Employer Chinchor Electric, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex or gender, marital status, veteran or military status, sexual orientation, sexual stereotyping, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Drug Free Workplace To help ensure a safe, healthy, and productive work environment for our employees and others, to protect Chinchor Electric, Inc. property, and to ensure efficient operations, Chinchor Electric, Inc. has adopted a policy of maintaining a workplace free of drugs and alcohol. This policy applies to all employees and other individuals who perform work for Chinchor Electric, Inc.
    $28 hourly 8d ago
  • Computer Support Specialist

    Lifesouth Community Blood Centers 4.2company rating

    Help desk analyst job in Gainesville, FL

    Full-time Description LifeSouth Community Blood Centers is currently seeking an individual to join our team as a Computer Support Specialist in Gainesville, FL. The Computer Support Specialist (CSS) is the first point of contact for supported users having technical questions or issues with a variety of standard and proprietary software applications and hardware products. The CSS handles calls and email, troubleshoots and documents issues, and provides resolution or escalates to the next tier of support as appropriate. Excellent customer service and taking ownership of issues are key elements of the position, demonstrated by research, monitoring escalated items and providing updates to supported users through resolution. **This is an on-site position. Attendance is a requirement for this position.** If you meet the requirements and enjoy working in an engaging, fast-paced environment, please submit a detailed resume, cover letter, and certification validation. Incomplete applications will not be considered. Our Benefits - Generous Paid Time Off (PTO) - Medical, dental, and vision insurances available to full-time employees the first of the month after 60 days - Supplemental insurances including life, cancer, accident, and disability - Access to mental wellness resources and counseling through telehealth - Free basic life insurance for full-time employees - Holiday premium paid on certain holidays - Health Savings Account (HSA) with employer match each pay period - Employer funded retirement plan for vested employees & 403b offered - Access to wages prior to pay day Call Handling and Documentation - Answer internal and external customer calls and email in accord with internal service levels and standards - Document issues accurately and in detail in the help desk ticketing application. Follow established processes and standards for opening, updating, assigning and closing tickets - Notify management of potentially dissatisfied internal or external customers - Monitor call queues, email and voicemail to ensure prompt answer and follow up - Explain technical details in a plain, clear and simple manner Troubleshooting, Escalation and Resolution - Use issue identification and troubleshooting methodologies to advance issues toward resolution - Utilize knowledge base, print and online documentation - Contribute information and solutions to the knowledge base, update documentation and share insight with the support team - Aim for resolution of customer problems. When not possible, fully document and escalate to the appropriate person or team Daily Workflow - Monitor, research and follow up on open tickets - Provide end users and customers with status updates on open tickets - Maintain knowledge and proficiency with supported applications and platforms - Participate in help desk and client training sessions Skills, Education and Experience - One to two years of experience in a help desk, deskside support or call center computer support environment - IT and/or help desk certifications (MCP or CompTia A+) required - Experience with ticketing applications and call center applications - College or technology school degree preferred - Strong technical troubleshooting and customer service skills - Strong verbal and written communication skills - Technical proficiency with common hardware, software and technologies: Windows, Office, iOS, laptops, tablets, WiFi, peripherals, etc. Preference will be given to individuals who have higher level certifications tracking towards server or network support, or extensive related experience. Who We Are LifeSouth is a non-profit community blood bank serving more than 150 hospitals in Alabama, Florida, Georgia, and Tennessee. We are committed to meeting the blood supply needs of hospitals and their patients by providing the highest quality blood components and services. With more than 45 donor centers, 55 bloodmobiles and 2,000 blood drives a month, our LifeSouth team is dedicated to making sure the blood is there when you or your family is in need. Our Mission To provide a safe blood supply that meets or exceeds the needs in each community we serve, and to provide a variety of services in support of ongoing and emerging blood and transfusion related activities. If you meet the requirements and enjoy working in an engaging, fast-paced environment, please submit a detailed resume, cover letter, and certification validation. Incomplete applications will not be considered. This is a full-time position. Starting salary is $20.00 - $22.00 per hour. Criminal background check and drug screen required upon conditional offer of hire. Equal Opportunity/Affirmative Action Employer/Drug-Free/Tobacco Free Workplace. The position description may not include all the duties and responsibilities of the job. Duties and responsibilities that are not listed, but which the employee may be expected to perform, will fall within the scope of the skills, knowledge and training for the position. LifeSouth is a Drug-Free and Tobacco-Free Workplace. LifeSouth is a VEVRAA Federal Contractor as well as an affirmative action employer and provides equal opportunity to all persons, regardless of race, religion, age, gender, disability, status as a protected veteran, national origin, color, or any other classification in accordance with federal, state, and local statutes, regulations, and ordinances. Veterans are encouraged to self-identify as LifeSouth desires to provide protected veterans priority referrals for open positions. LifeSouth complies with all laws and regulations associated with the Family Medical Leave Act (FMLA) and the Americans with Disability Act (ADA). LifeSouth is an E-Verify employer. If you require any assistance to complete the application process or during the interview due to a disability, please contact the LifeSouth region where you are applying or call ************** to request an accommodation. Applications may be completed at a LifeSouth facility or mailed to corporate headquarters in lieu of the on-line application process.
    $20-22 hourly 60d+ ago
  • Applications Technician

    Lucas James Talent Partners

    Help desk analyst job in Gainesville, FL

    Lucas James Talent Partners is leading a search on behalf of our client, for an Applications Technician. In this role you'll play a critical role in our innovation pipeline by supporting the development and application of clean\-label ingredients for the meat and poultry industry. You will be part of a collaborative R&D team, translating customer needs into innovative ingredient solutions and providing technical support throughout the product development lifecycle. How Will You Contribute: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. Essential job functions and duties include, but are not limited to: Assist with new product development projects and customer\-driven formulations. Perform bench and pilot\-scale experiments and support commercial plant trials. Partner with customers to demonstrate ingredient functionality and value. Evaluate ingredient performance for texture, flavor, shelf\-life, and overall quality. Create technical documentation such as formulas, specs, and test protocols. Collaborate with marketing, innovation, and sales teams to align on project goals Requirements Bachelor's degree in food science or related discipline is preferred. 3+ years of experience in food processing or product development preferred Previous experience working in a laboratory or research environment Strong technical knowledge of muscle chemistry and processed meat systems. Effective communicator with excellent presentation and organizational skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"667294733","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Work Experience","uitype":2,"value":"3\-5 years"},{"field Label":"Industry","uitype":2,"value":"FMCG\/Foods\/Beverage"},{"field Label":"City","uitype":1,"value":"Gainesville"},{"field Label":"State\/Province","uitype":1,"value":"Florida"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"32601"}],"header Name":"Applications Technician","widget Id":"4**********0072311","awli IntegId":"urn:li:organization:18758749","is JobBoard":"false","user Id":"4**********1692017","attach Arr":[],"awli ApiKey":"86ezhi1yg2oktx","custom Template":"3","awli HashKey":"c21b16e3c8dbe9654eb55b1f04069e03ed4f04791f9627189fbad50d654a27d2555f1593b9430e22c99362b5a773e3564c44548710ed66df5c2bb32099ee76ac","is CandidateLoginEnabled":true,"job Id":"4**********5966479","FontSize":"12","location":"Gainesville","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"pcy573a2da6bcad414975813a806bd9435355"}
    $57k-104k yearly est. 44d ago
  • Support Technician

    Dave & Buster's, Inc. 4.5company rating

    Help desk analyst job in Gainesville, FL

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: * Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. * Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. * Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. * Assists Guests by repairing and maintaining amusements equipment in a timely manner. * Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. * Assists the Guest with all requests and answers questions as needed and makes recommendations. * Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. * Notifies Manager of any Guest that is perceived to be unhappy. * Responsible for stocking, displaying, and securing merchandise in all storage areas. * Conducts merchandise inventory during and after shift, if applicable. * Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. * Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. * Properly positions and set up displays to increase Guest traffic and promote sales. * Assists in daily maintenance and organization of tech room and storage areas. * Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. * Assists with general store maintenance as directed by management. * Assists other Team Members as needed. * Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. * Must be friendly and able to smile a lot while working days, nights and/or weekends as required. * Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to clearly communicate with Guests and other Team Members. * Must be at least 18 years of age. Requirements STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: * Work days, nights, and/or weekends as required. * Work off an extension ladder. * Work in noisy, fast paced environment with distracting conditions. * Move about facility and stand for long periods of time. * Read and write handwritten notes. * Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary * Compensation is from $12 - $17 per hour Salary Range: 12 * 17 We are an equal opportunity employer and participate in E-Verify in states where required.
    $12-17 hourly Auto-Apply 60d+ ago
  • IT Systems Administrator/Engineer

    Ascend Advanced Therapies

    Help desk analyst job in Alachua, FL

    IT Systems Admin/Engineers at Ascend provide responsive customer support, maintain and troubleshoot network systems to ensure seamless connectivity, and implement cybersecurity protocols to safeguard data and uphold a secure, efficient technology environment. * Acts as primary liaison with external IT Providers for the Alachua, FL site. * Determine the goals of IT for Alachua site within broad outlines provided by the business. * Contribute to the continuity of computer services by providing necessary technical leadership and project coordination. * Forecast costs, equipment and personnel needs for projects and programs as required and related to information systems. * Prepare long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them. * Install, configure, and maintain network hardware and software components, including routers, switches, firewalls, and access points. * Diagnose and resolve complex network issues related to connectivity, security, and performance, ensuring minimal downtime. * Help business operations groups utilize information systems to improve their efficiency.. * Ensures computer equipment, hardware, and software are updated to meet organizational needs. * Identify and leverage resources to perform regular security monitoring to identify intrusions and vulnerabilities. * Identify technologies that can be used to automate tasks and work with users to implement them efficiently. * Provide systems network support and security, including patches, firewalls, etc. * Stay updated with the latest advancements in networking technologies and industry best practices. * Document network configurations, changes, and technical procedures for reference and knowledge sharing. Managing backup and restoration for validated systems. * Set up and support of audio and video equipment. * Managing and maintaining a Hyper-V and VMWARE cluster. * Managing and maintaining Microsoft Azure and Office 365 Tenant * Managing and maintaining Intune, SharePoint, Exchange, Defender for Endpoint. * Support of remote users stationed globally. * Communicate the user's needs and issues to the external and offsite IT team. * Present project status reports to management as well as project teams. * Perform gap analysis of validation documentation, systems, and practices. Communicate identified gaps including recommending and implementing corrective actions and improvements. * Generate, review and update computer system related policies and procedures. * Develop and/or review/approve various types of system validation and infrastructure qualification documentation, including but not limited to User Requirements Specification, Data Integrity Assessments, and Administration SOPs. * Supports Change Management initiatives to maintain GMP compliance. * Work closely with system owners to effectively implement new computerized systems, system upgrades, or system modifications. * Coordinate validation/qualification activities, propose, and implement validation/qualification strategies and serve as the subject matter expert. * Vendor Management * Other duties as assigned.
    $50k-73k yearly est. 59d ago
  • HVAC Installation Specialist

    Weather Engineers, Inc. 3.5company rating

    Help desk analyst job in Gainesville, FL

    Job Description Are you ready to kickstart an exciting career in HVAC? Join the Weather Engineers, Inc. team in Gainesville, FL as a full-time HVAC Installation Specialist! We're thrilled to offer you the opportunity to provide top-notch service to our wonderful customers! Aside from earning competitive pay of $20-$28 an hour, and working in a collaborative environment, you get to enjoy the following benefits and perks: Health, dental, and vision Paid time off (PTO) Vacation time Paid holidays A 401(k) with a match We're looking for talented technicians like you. Apply now and let's achieve greatness together! YOUR DAY AS AN HVAC INSTALLATION SPECIALIST As an HVAC Installation Specialist, you're right in the heart of the action! You get to install new heating and cooling systems, connect all the components, and make sure everything is running smoothly and efficiently. In this air conditioning servicing role, you always follow building codes and safety guidelines to keep both yourself and the job site safe. Plus, you get to engage with customers, answering their questions and helping them understand how their new system works. And through it all, you keep your tools and equipment nice and tidy, ready for the next exciting job! YOUR SCHEDULE This air conditioning installation position works a varied schedule during business hours, from 7 a.m. to 5 p.m., with overtime available. WEATHER ENGINEERS, INC.: WHO WE ARE At Weather Engineers, Inc., we take pride in our legacy as a family-owned and operated HVAC business that has been a staple in Jacksonville since 1963. As a member of our team, you'll join a company that values the principles of dedication, hard work, and unwavering commitment to customer satisfaction. Our mission revolves around providing unparalleled home comfort solutions to our community, ensuring that every household experiences the best in indoor air quality at the push of a button. As a second-generation, customer-centric organization, we understand the importance of a well-maintained HVAC system and the impact it has on our customers' lives. We continue to grow and innovate, utilizing the latest technological advancements to deliver top-tier installation, repair, service, maintenance, and duct cleaning. QUALIFICATIONS 4+ years of experience Dedication Pride in a job well done READY TO APPLY? Our air conditioning services company needs you if you can meet the requirements and characteristics listed above! We make applying easy by offering a streamlined 3-minute, initial application process. Must have the ability to pass a background check and drug screening test.
    $20-28 hourly 8d ago
  • Wellness Support Technician (WST)

    The Wave International 4.0company rating

    Help desk analyst job in Lake City, FL

    Job DescriptionSalary: $18 JOIN OUR WELLNESS TEAM - ALL SHIFTS AVAILABLE The WAVE International is revolutionizing mental health and addiction recovery with our holistic approach. Join our mission to create healthier, happier lives for all. YOUR ROLE As a Wellness Support Technician (WST), at The Wave of North Florida location, you'll be on the frontlines of client care, providing supervision, support, and assistance throughout their recovery journey. You'll document client activities and behaviors, and motivate clients to participate in therapeutic programs in a dynamic, supportive environment. YOU'LL MAKE AN IMPACT BY: Following all policies and procedures related to client interaction, confidentiality, and supervision Ensuring client safety through appropriate supervision and location checks Transporting clients to and from outings while representing The Wave in the community Ensuring clients adhere to and attend their daily scheduled activities Documenting interactions and progress with clients as required by treatment plans Orienting new clients to the facility and completing necessary paperwork Conducting searches to maintain a drug-free and safe environment De-escalating agitated clients and providing supportive redirection Participating in staff meetings and attending all required training Adapting productively to changing circumstances and needs IDEAL CANDIDATE You see potential in every client and believe in holistic healing. Your compassionate approach creates a safe space for individuals on their recovery journey. You excel in high-pressure situations while maintaining a positive, can-do attitude. YOU'LL THRIVE HERE IF YOU HAVE: College Degree from an Accredited institution in BA and Psychology (Preferred) 1-3 years of experience in healthcare settings working with client safety and well-being Driver's License (Required) CPR Certification (Required) Strong proficiency with computers and technology Excellent communication skills, both verbal and written Ability to establish and maintain effective working relationships Adaptability to rapidly changing environments Skill in consulting with clients and interacting respectfully with family members Ability to remain calm in stressful situations WORK DETAILS: Job Type: Full-Time, Part-Time available Pay: Up to $18.00 per hour Schedule: Varies - 24/7 operation with on-call nights, weekends, and holidays may be required Setting: JCAHO accredited rehabilitation center Location: Winnsboro, SC, 29180 (in-person) Benefits: Flexible schedule and company benefits package for full-time employees Drug screening and background check required Physical demands include mobility throughout facility and ability to respond to emergencies READY TO MAKE WAVES? Join our team of dedicated professionals committed to making a difference in the lives of our clients. Your support as a Wellness Support Technician (WST) is invaluable in providing exceptional care.
    $18 hourly 2d ago
  • Fire Apparatus Technical Support Representative

    IDEX 4.7company rating

    Help desk analyst job in Ocala, FL

    If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you. SUMMARY OF JOB RESPONSIBILITES: The Technical Support Representative will provide to customers, both external and internal, a primary contact for the exchange of technical assistance and information. This assistance can vary from product selection or application guidance to operational troubleshooting for our products. DUTIES AND RESPONSIBILITIES Assist customers in troubleshooting IDEX Fire and Safety products via phone, email, and in person. Able to speak or give presentations and/or training to both internal and external customers. Process RMA's in a timely manner Process warranty/non-warranty orders. Manage Tech Support cases in CRM and act as a backup for Customer Service cases when needed. Work closely with engineering, and manufacturing teams to facilitate information with customers. Support the product management function and work closely with the Service and Quality Assurance departments. Provide technical support requests to Product Managers, Engineers, and others as needed to assist the customer. Provide customers with product advisories, announcements, or other technical data a need in order to provide world class customer satisfaction. Must embrace a challenging, fast paced, demanding yet rewarding customer service environment where the work you do can save life and property. The ability to work with limited supervision A proven record of accomplishment by meeting time bound objectives and quality targets. Ability to travel intermittently as needed - 10% All other duties as assigned. EDUCATION AND EXPERIENCE Associates Degree or Military experience with MOS and Avionics or Electronics desirable. Experience in the Fire Suppression Industry desired Experience with electrical control systems Experience with PLC, Multi plex systems, industrial control systems preferred Experience with heavy duty mobile equipment Experience with J1939 Mechanically inclined with an ability to diagnose issues quickly Familiarity with Class 1, Hale, Akron Brass, Weldon, a division of Akron Brass, and HURST products desire Knowledge of ERP and CRM systems Proficient in Microsoft Office Suite PHISICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk and use hands to handle or feel. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to twenty-five pounds and occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. WORK ENVIRONMENT While performing the duties of this position, the employee may be occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions and vibration. The noise level in the work environment is usually low to moderate typical of an office with occasional work requiring hearing and eye protection. Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world? Total Rewards The compensation range for this position is $44,500.00 - $66,700.00, depending on experience. This position may be eligible for performance based bonus plan. Benefits Package Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: ********************************************************** IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at ********************** for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
    $44.5k-66.7k yearly Auto-Apply 11d ago
  • Peer Support Specialist - Putnam

    Stewart-Marchman-Act Behavioral Healthcare

    Help desk analyst job in Palatka, FL

    Top reasons to work for SMA Healthcare: * Career growth and advancement potential * Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance * Tuition Reimbursement * Paid Personal Leave (up to 25 days after 3 years of service) * 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution) Essential Job Functions: * As a member of a multidisciplinary team, provides case management and coaching to all clients in line with the required program model. * Participates in treatment team meetings as scheduled. * Tasks may include locating and coordinating services; implementing interventions; educating clients and the members of their networks; providing direct services in order to maximize community independence; building relationships; modeling behaviors; advocating for rights and preferences; transporting clients; going into clients' homes; building employability and vocational abilities; modeling and teaching ADL skills; promoting wellness behaviors; developing social skills; counseling and advising; building budgeting skills; organizing and coordinating special events, projects, social activities, and outings; and supporting clients so that their quality of life is maximized. * Completes documentation to maintain a permanent record of client activity according to established methods and procedures. * Collaborates with and assists other SMA staff in a supportive case management role including sharing case management duties, actively participating in staff meetings, leading groups, participating in trainings, and sharing resources and information. * Performs miscellaneous job-related duties as assigned. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Education and/or Experience: High school diploma or GED. Consumer of mental health services currently or in the past preferred, and certification as a Peer Recovery Specialist is preferred. Additional education and/or experience may be required per program requirements. Knowledge/Skills/and Abilities: * Must be knowledgeable and have experience with care of adults with severe and persistent mental illness as well as chemically dependent adults. * Skills and competence to establish supportive trusting relationships and maintain healthy boundaries and respect for client rights and personal preferences. * Knowledge of the characteristics and problems of adults with severe and persistent mental illnesses, and/or chemical dependence. * Knowledge of psychotropic medications and their side effects. * Ability to quickly assess situations and use sound judgment in defusing potentially risk situations. * Ability to identify services needed by clients during the rehabilitation process. * Ability to establish and maintain effective working relationships with other employees, medical and clinical professionals, and the general public. * Ability to prepare clear and concise client documentation/reports. * Ability to handle verbally and /or physically abusive and aggressive persons and utilize aggression control techniques to ensure the safety and well-being of the person, other persons, and employees on the team. * Ability to incorporate cultural and age appropriate care into all aspects of communication and service delivery. * Ability to communicate effectively both orally and in writing with other employees, program staff, persons receiving services, outside organizations, and others. Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or use a personal vehicle for SMA business. Complete State of Florida mandatory background screening prior to start of employment. Complete SMA required training during the first six (6) months of employment and updated if required. Physical: Mobility and ability to bend and reach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual and auditory acuity sufficient to evaluate, intervene, treat, and record client health care needs. Fine motor skills for legible and accurate charting, daily correspondence and presentation, either manually or orally. Work endurance ability to work 8-12 hour shifts with a meal break, as possible. Routine 8-12 hour shifts. Hours and days off may vary. Extra hours may be required. Work assignment locations may vary. Application: This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. It should not be used to limit the nature and extent of assignments such individuals may be given.
    $31k-53k yearly est. 4d ago
  • INFORMATION TECHNOLOGY INTERNSHIP

    State of Florida 4.3company rating

    Help desk analyst job in Ocala, FL

    Working Title: Internship Salary: To Be Determined by the Agency Information Technology Internship State of Florida Opportunities are located throughout Florida Internship Overview and Responsibilities: The State of Florida is seeking motivated individuals to join our workforce. Our internship opportunities offer bright, highly motivated college students and recent graduates a unique opportunity to experience firsthand the operations of state government while obtaining valuable on-the-job training. Are you hungry for innovation and passionate about technology and problem solving? IT professionals within each state agency help create and maintain the digital path to keep state government running. Please consider our excellent internship opportunities within the areas of Information Technology, Management Information Systems, Desktop Support, Network Engineering, and other related fields. Applications are accepted year-round. Internships may be paid or unpaid and there is no guarantee of employment. Knowledge, Skills, and Abilities: * Ability to communicate effectively verbally and in writing. * Ability to work independently as well as with others. * Ability to prioritize tasks, meet deadlines, and manage time effectively. * Ability to test, trouble shoot and resolve errors in operating systems. * Skilled in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access...) * Basic knowledge of various operating systems. * Basic knowledge of security protocols, best practices and common vulnerabilities. Minimum Qualifications: Must be currently enrolled or graduated within the last twelve months from an accredited college or university degree program. No experience required for this position. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:
    $23k-36k yearly est. 39d ago
  • IT Systems Administrator/Engineer

    Ascend Advanced Therapies

    Help desk analyst job in Alachua, FL

    Job Description IT Systems Admin/Engineers at Ascend provide responsive customer support, maintain and troubleshoot network systems to ensure seamless connectivity, and implement cybersecurity protocols to safeguard data and uphold a secure, efficient technology environment. Acts as primary liaison with external IT Providers for the Alachua, FL site. Determine the goals of IT for Alachua site within broad outlines provided by the business. Contribute to the continuity of computer services by providing necessary technical leadership and project coordination. Forecast costs, equipment and personnel needs for projects and programs as required and related to information systems. Prepare long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them. Install, configure, and maintain network hardware and software components, including routers, switches, firewalls, and access points. Diagnose and resolve complex network issues related to connectivity, security, and performance, ensuring minimal downtime. Help business operations groups utilize information systems to improve their efficiency.. Ensures computer equipment, hardware, and software are updated to meet organizational needs. Identify and leverage resources to perform regular security monitoring to identify intrusions and vulnerabilities. Identify technologies that can be used to automate tasks and work with users to implement them efficiently. Provide systems network support and security, including patches, firewalls, etc. Stay updated with the latest advancements in networking technologies and industry best practices. Document network configurations, changes, and technical procedures for reference and knowledge sharing. Managing backup and restoration for validated systems. Set up and support of audio and video equipment. Managing and maintaining a Hyper-V and VMWARE cluster. Managing and maintaining Microsoft Azure and Office 365 Tenant Managing and maintaining Intune, SharePoint, Exchange, Defender for Endpoint. Support of remote users stationed globally. Communicate the user's needs and issues to the external and offsite IT team. Present project status reports to management as well as project teams. Perform gap analysis of validation documentation, systems, and practices. Communicate identified gaps including recommending and implementing corrective actions and improvements. Generate, review and update computer system related policies and procedures. Develop and/or review/approve various types of system validation and infrastructure qualification documentation, including but not limited to User Requirements Specification, Data Integrity Assessments, and Administration SOPs. Supports Change Management initiatives to maintain GMP compliance. Work closely with system owners to effectively implement new computerized systems, system upgrades, or system modifications. Coordinate validation/qualification activities, propose, and implement validation/qualification strategies and serve as the subject matter expert. Vendor Management Other duties as assigned. Requirements Educational Qualifications Associate's degree or higher, required Bachelor's degree, preferred Additional Qualifications 2-3 years managing and maintaining a Hyper-V and VMWARE cluster, required 2-3 years' experience in CCNA or Security+ certification preferred This position does not have supervisory responsibilities This is a hybrid position, requiring 4-5 days per week on-site at our Alachua, FL location. Physical Requirements Physical Demands Light work ( Physical Activity Repetitive motion Kneeling/crouching Typing/grasping Balancing Crawling Walking Stooping Reaching Pushing/pulling Lifting Standing Hearing Climbing Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long-Term Disability Employee Discounts Employee Assistance Program
    $50k-73k yearly est. 29d ago
  • IT Systems Administrator

    The Cardiac & Vascular Institute 3.8company rating

    Help desk analyst job in Gainesville, FL

    IT Systems Administrator Hours of Work: M-F Employment Type: Full Time Shift: Day Overview We are seeking a highly skilled and experienced IT Systems Administrator to design, implement, and optimize our hybrid IT environment across all TCAVI locations. This role will drive the standardization of systems, enhance performance, ensure compliance with healthcare regulations, and deliver a seamless technology experience for clinicians and staff. Key Responsibilities Infrastructure Design & Implementation Architect and deploy scalable, secure, and standardized infrastructure (servers, storage, networking, and cloud) across all sites. Lead initiatives to unify technology environments following acquisitions. Champion Microsoft technologies, including Hyper-V virtualization and Azure Stack HCI solutions. System Administration & Maintenance Manage Windows Server, Active Directory, Group Policy, DNS, DHCP. Administer Hyper-V clusters, failover systems, and Storage Spaces Direct. Oversee SAN/NAS storage systems, ensuring high availability and performance. Network Management Configure, monitor, and troubleshoot routers, switches, firewalls, and VPNs. Maintain reliable and secure connectivity between all practice locations. Security & Compliance Implement and manage endpoint security, conduct vulnerability assessments. Ensure HIPAA, HITECH, and other healthcare compliance requirements are met. Report on security metrics to demonstrate continuous improvement. Cloud & Hybrid Infrastructure Manage Azure IaaS/PaaS and Microsoft 365 environments. Optimize cloud resources for performance, security, and cost. Lead cloud migration projects and enforce best practices. Backup & Disaster Recovery Develop and maintain backup and disaster recovery strategies. Conduct routine testing to ensure business continuity. Monitoring & Optimization Monitor system health and performance; proactively resolve issues. Implement solutions to improve infrastructure efficiency and reliability. Documentation & SOPs Maintain accurate system documentation and Standard Operating Procedures. Tier 3 Support & Mentorship Serve as an escalation point for complex infrastructure issues. Mentor junior IT staff and promote knowledge sharing. Required Qualifications Bachelor's degree in Computer Science, IT, or equivalent experience. 5+ years in IT System Administration Proficiency in: Windows Server (2016+), Active Directory, Group Policy Microsoft Hyper-V, failover clustering, Live Migration Azure Stack HCI, Storage Spaces Direct, SAN/NAS Networking: TCP/IP, VLANs, VPNs, routing, switching, firewalls (Meraki, WatchGaurd) Azure IaaS/PaaS, Exchange Online, Microsoft 365 administration PowerShell scripting for automation Strong knowledge of HIPAA and HITECH compliance. Experience with EMR/EHR systems and PACS/RIS. Preferred Certifications Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Solutions Architect Expert (AZ-305) Microsoft 365 Certified: Enterprise Administrator Expert (MS-102) CompTIA Security+
    $61k-79k yearly est. 60d+ ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Gainesville, FL?

The average help desk analyst in Gainesville, FL earns between $25,000 and $49,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Gainesville, FL

$35,000
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