Help desk analyst jobs in Georgia

Seasonal Driver Helper As a driver helper youll ride along with a package delivery driver in our iconic brown trucks and help deliver packages to businesses and homes in your community. During your shift, youll be in and out of the truck, greeting customers and ensuring packages make it to their destinations. This seasonal job requires flexibility as work will be assigned in the morning based on operational needs and your availability. When you are assigned work, you will be provided with a meet point. This is where the driver will pick you up, often in your neighborhood. Helpers do not drive the brown truck. What youll need: Lift up to 70 pounds Saturdays and holiday work required depending on business needs Enjoy working outside Stamina this is a workout like no other! Legal right to work in the U.S. An eye for detail Reliable and responsible No experience necessary And a pair of sturdy work boots Additional Benefits: Excellent weekly pay Growth opportunities - a seasonal job is a great place to start at UPS* No experience necessary Paid weekly *This is a seasonal role. A seasonal job is a great place to start at UPS, and it might even lead to a permanent role that offers even more advantages and benefits! Shifts may vary between Monday - Saturday, depending on business needs. The base pay for this position is $21.00/hour UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Level 1 Help Desk Analyst - Onsite | Conyers, GA | $20/hr+ Work Type: Onsite (No Remote Option) Pay Rate: $20/hr (Can be higher based on experience) 🧩 About the Role We are seeking a Level 1 Help Desk Analyst to provide front-line IT support in a high-volume call center environment The ideal candidate will have a strong technical foundation, exceptional communication skills, and the ability to handle customer inquiries with professionalism and patience. You'll be assisting internal and external users with software, hardware, and connectivity issues while ensuring timely resolution or escalation to Tier 2 support. ⚙️ Responsibilities Provide first-level technical support for internal and external customers. Troubleshoot and resolve issues related to Windows 7/10, MS Office, Outlook, and Active Directory. Monitor and manage ticket queues, escalating issues as needed to maintain SLA compliance. Handle password resets, account management, and mobile driver's license provisioning. Perform minor hardware/software repairs and installations as required. Deliver exceptional customer service in a fast-paced call center setting. Document all incidents and resolutions accurately in the ticketing system. ✅ Qualifications 2+ years of IT Help Desk / Call Center support experience. Hands-on knowledge in Windows 7 & 10, MS Office, Outlook, and Active Directory. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication. Vocational/Technical degree in Computer Applications, Computer Technology, or related field. Knowledge of Apple iOS preferred. Bilingual (Spanish) highly desired. Must be a local candidate - no remote work allowed. 📌 Additional Information Candidates must accept that absences over two weeks require prior management approval. Engagement is contingent upon customer renewal and funding availability. Must be able to start within 10 business days of client selection. Candidates previously submitted to requisitions #762935, #765352, #774574, or #776101 are not eligible. 💬 Interested? Please send your updated resume, email address, current location, and confirm your availability and bilingual skills. Contact: Rinkal Varshney Senior Recruiter | TechnoSmarts 📞 ************** 📧 ********************************

CX AI Technical Analyst Contract Type: Long-term W2 Contract About the Role We're looking for a Customer Experience (CX) AI Technical Analyst to help enhance and scale an internal AI platform, an evolving tool that leverages AI to improve customer support operations. This role sits at the intersection of customer service and technology, focused on implementing, optimizing, and maintaining AI-powered workflows that make our support experience faster, smarter, and more consistent. This role will work closely with cross-functional partners in Product, Engineering, and Customer Support to ensure our knowledge base, automations, and data processes are accurate, efficient, and aligned with business needs. If you're someone who enjoys solving problems, building structure around new tools, and ensuring technology truly serves customers, this is an opportunity to make an immediate impact. Responsibilities AI Tool Implementation & Enhancement Support the continued development and rollout of an interna AI-powered support agent. Partner with technical and operations teams to implement automation that improves customer support workflows. Maintain and enhance integrations between Salesforce, Jira, and knowledge management tools. Troubleshoot and resolve process issues when AI automations or workflows break. Collaborate with the vendor team and internal stakeholders to refine AOPs (Agent Operating Procedures) and ensure the AI agent delivers accurate, high-quality responses. Knowledge Management & Automation Automate content creation and updates within the knowledge database including transforming Jira tickets or release notes into publish-ready help articles through Salesforce workflows. Consolidate and structure data across multiple databases to ensure consistent, up-to-date information is available for both agents and customers. Work with Product and CX leaders to identify areas where AI can reduce case intake and improve response quality. Customer Support Operations Support day-to-day customer service processes and ensure smooth integration between AI tools and human workflows. Analyze QA results and case data to measure how well AI automations are performing. Collaborate with the Customer Support team to ensure changes driven by AI enhancements align with operational best practices. Provide feedback and insight from the CX side to help the AI and Product teams improve functionality and customer outcomes. Experience Experience in customer support operations, CX analysis, or technical support, with a focus on process improvement or automation. Direct experience implementing or supporting an AI agent-including configuration, testing, or enhancement of AI-driven workflows. Hands-on experience working with Salesforce (CRM) and related automation or workflow tools. Familiarity with AI tools, large language models (LLMs), and data workflow automation concepts. Experience maintaining or enhancing integrations between systems such as Jira, Salesforce, and knowledge bases. Strong analytical and problem-solving skills-able to identify issues, propose solutions, and execute with minimal supervision. Excellent communication and documentation skills; able to translate technical information into clear, practical guidance for non-technical teams. Comfort working in a fast-paced, multi-brand environment where priorities shift and initiative is valued. Nice to Have Experience with Decagon or other AI agent platforms. Knowledge of Vercel v0 or other modern low-code/no-code tools. Previous experience automating QA or content workflows within customer support systems. The hourly pay rate range for this position is $40-$60/hour (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. For immediate consideration, please forward your resume to ********************. If you require assistance or an accommodation in the application or employment process, please contact us at ********************m. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at *******************

Enchem America is seeking a Manufacturing Technology Specialist to join our team in Commerce, GA. This is a maintenance-focused, hands-on role working directly on our production towers to improve efficiency, reliability, and safety. The ideal candidate will be mechanically inclined, solutions-oriented, and thrive in a field-based environment with minimal office work. This role plays a key part in driving continuous improvement across our manufacturing processes and supporting daily operations in a fast-paced, high-growth battery materials facility. Key Responsibilities: Identify and implement improvements to manufacturing processes to enhance productivity, safety, and product quality Support the optimization of current facilities and production systems Assist with operating production lines as needed to test and validate improvements Develop and maintain standardized work procedures and best practices Track performance metrics (KPIs) and drive accountability within the team Lead or support reliability efforts focused on operations and preventive maintenance Ensure production and maintenance crews have proper tools, procedures, and training Conduct safety audits and inspections, addressing any identified risks or issues promptly Promote a culture of ownership, safety, and continuous improvement on the production floor Qualifications: 2+ years of experience in a manufacturing or industrial maintenance role (chemical, battery, or similar industries preferred) Strong mechanical aptitude and hands-on troubleshooting skills Comfortable working primarily on the production floor (not office-based) Knowledge of safety and environmental standards in a manufacturing setting Ability to communicate clearly and work cross-functionally with production, engineering, and maintenance teams Experience with KPIs, Lean Manufacturing, or Six Sigma is a plus

Top 5 Must-Haves • Technical knowledge of collaboration tools (M365, Teams, SharePoint, Outlook, OneDrive) & AI assistants (Copilot) • Ability to create clear, user-friendly documentation • Training & facilitation expertise (virtual & in-person) • Analytical and problem-solving abilities • Strong communication, engagement, and change enablement mindset Job Description The Technical Analyst - User Enablement will provide frontline support, documentation, and training to drive adoption of collaboration platforms (Microsoft 365, Teams, SharePoint, OneDrive, Outlook) and AI productivity assistants (Copilot). This role bridges technical expertise with user experience, enabling smooth adoption, productivity gains, and a culture of digital enablement across the enterprise. Key Responsibilities Documentation & Knowledge Management • Create and maintain guides, FAQs, quick-reference sheets, videos, and visual aids. • Ensure knowledge bases remain current as tools and policies evolve. Training & Enablement • Serve as an evangelist for Copilot and collaboration tools. • Deliver training sessions (virtual & in-person) tailored to user groups. • Develop scenario-based learning exercises to demonstrate practical use cases. Analytics & Feedback • Track and report training effectiveness, adoption metrics, and usage trends. • Incorporate user feedback into future documentation & training. • Provide insights to leadership on opportunities for improvement. Change Adoption & Continuous Improvement • Communicate the “value story” of collaboration platforms and AI assistants. • Partner with change management teams to drive adoption and engagement. • Stay ahead of platform updates and proactively prepare user-facing materials. Preferred Experience • Understanding of AI/ML concepts related to productivity. • Background in IT support, technical training, or user enablement. • Familiarity with ITSM tools (e.g., ServiceNow). • Strong Microsoft 365 ecosystem proficiency and awareness of enterprise security policies.

We are a SaaS software as a service company, and our content service platform AODocs is used by 500 customers, including large enterprises like Equifax, Solvay or Air Liquide to manage their business critical documents. AODocs ensures that information is easily accessible by the people who need it, while being protected against unauthorized content and human errors, and that business processes are properly followed, with full traceability. For example, AODocs helps Google ensure the design documents of its data centers are properly controlled, accelerating the construction projects while avoiding costly mistakes. AODocs is a growing and profitable company, recognized (by top analyst firm Gartner, and by its own customers) as one of the most modern solutions in a market populated by legacy, pre-cloud systems like OpenText, IBM Filenet, Hyland and others. This market is now being disrupted by the new generative AI technologies, which allows software to understand the content of a company's documents, and thus to automate tasks that previously required human work, such as document tagging, data extraction from unstructured text, or analysis of complex documents. We believe the generative AI will dramatically change the way companies create and use their business content, and since the beginning of the year, we have made it a priority to integrate this new technology in our product. The combination of the generative AI capabilities to understand and generate text, with our existing document management and workflow features, enables a large number of high value use cases, from contracts management to RFP responses, audit reports, or recruitment processes. Our team is made of passionate and dedicated people who love to innovate. We work in a very collaborative and transparent manner: we believe that good ideas can come from anyone, regardless of their formal job role. Why Join Us? Work with mission-critical processes in industries like engineering and healthcare. Collaborate with global teams and engage with cutting-edge SaaS technologies. Enjoy career growth opportunities in a profitable, scaling organization. Key Responsibilities Act as the first point of contact for technical support, managing and triaging incoming tickets via Zendesk. Resolve Level 2/3 issues and escalate more complex cases with appropriate context and initial troubleshooting. Monitor and manage support queues, ensuring timely responses and proactive updates to customers. Provide detailed customer feedback to improve product documentation and features. Contribute to knowledge base updates and cross-team collaboration to enhance the overall support process. About You 3+ years of experience in a SaaS B2B technical support role Strong understanding of Java and API/ log analysis Proficient in using ticketing platforms (e.g., Jira, Zendesk). Strong problem-solving skills, customer-centric mindset, and eagerness to learn. Interest in AI technologies and technical topics. Based in Atlanta, this position requires to be in the office 2/3 days per week WIlling to travel to Europe once a year. Please note, in view of specific regulations applying to our clients, only US citizens will be considered.

Addison Group is working with an engineering company in search for a temporary IT Helpdesk Analyst. This is a short term 12-14 week opportunity and onsite 5 days a week in Smyrna GA. We're seeking a Tier 1 Helpdesk Contractor to support hardware setup, device deployment, and day-to-day troubleshooting for end users in our Smyrna corporate office. This role is ideal for someone organized, personable, and customer-focused, who enjoys providing hands-on IT support and working with internal technicians and staff. Key Responsibilities Set up and configure new and replacement devices for new hires (Windows laptops, iPhones, iPads). Prepare and program devices using company software such as WatchDog, Azure, Intune, and Company Portal. Oversee automated device deployments in Intune; monitor and complete basic configuration steps as needed. Track and manage equipment inventory, maintaining accurate records (serial numbers, local inventory spreadsheet, and system updates). Support M365 (Microsoft 365) applications, including assisting with PowerPoint and device connectivity issues. Respond to end-user calls and emails, resolving Tier 1 issues including: Password resets VPN access and connectivity Hardware troubleshooting Assist with onboarding and device setup for new hires and replacement staff. Collaborate closely with team members to ensure smooth IT operations and customer satisfaction. Benefits: Medical, Dental, Vision, 401(k)

Part-Time Simulation Specialist, JA BizTown/JA Finance Park Reporting to Director of Site Operations Junior Achievement of Georgia's (JA) mission is to inspire and prepare young people to succeed in a global economy. By bridging the business and education communities with hands-on experiential programs focused on business, entrepreneurship, civic responsibility, career-readiness, and financial literacy, JA aims to achieve the following overarching goals: To motivate, engage and inspire students to recognize the value and relevance of education, and to make informed decisions about their own personal education and career pathways. To equip students with the key career-readiness skills that will drive success in any environment, and to invigorate innovative, creative, and entrepreneurial thinking among our youth. To develop a financially literate generation who understands key business principles and makes responsible personal financial management decisions. To increase student understanding and appreciation of their civic rights, roles and responsibilities. JA of Georgia is the local affiliate of JA USA, the nations' oldest and largest economic education organization with over 105 years of experience. The organization has office and program locations in Atlanta, Lawrenceville, Cumming, Dalton, Savannah, Augusta and Morrow. More information can be found at our website ******************* SIMULATION SPECIALIST PRIMARY RESPONSIBILITIES The Simulation Specialist role will be responsible for assisting the lead Simulation Manager in facilitating and managing both our middle school learning programs JA BizTown and JA Finance Park for 6th and 7th grade students. In this role, you will be required to utilize public speaking skills that translate effectively during training presentations for volunteer groups participating in our program. Along with facilitation skills that would effectively translate when providing instructional-based tasks and announcements on the microphone AV sound system within our facility. We are looking for candidates who can work in a fast-paced environment with challenges that will require you to make effective sound decisions. Candidates who can create innovative activities and projects that promote student and teacher engagement. Leaders who can set professional examples for our middle school students by facilitating teachable moments and valuable discussions. This role will provide a high level of customer service and teamwork support and we are looking for Individuals who are passionate about working with students and collaborative environments that promote a positive work culture. Day to Day Operational Task: Support program excellence by preparing daily simulation materials and technology and ensuring all student spaces are cleaned at the end of each day. Assist with facilitating onsite volunteer training daily (60-90 minutes) and provide guidance throughout the simulation to 20-40 volunteers to help them coach students by applying their personal experiences within the simulation. Assist with the orderly unloading and loading of buses upon arrival and departure, escort students into secure space, verify student numbers on arrival and departure. Assist with the onsite engagement of up to 150 students per day by facilitating daily activities, coordinating daily simulation schedule and other logistics to ensure completion of simulation. Deliver a consistent, high-quality, high-energy experience every day during the school year (approx. 175 days). PROGRAM SUSTAINABILITY Assist Simulation Manager by leading - co-leading our JA BizTown or JA Finance Park program. Leading or co-leading will require you to utilize public speaking skills to facilitate volunteer training and instructional tasks that will require the use of our microphone /AV speaker system. Assist in the inventory tracking for all simulation resources (tablets, props, program materials, etc.). Look for opportunities to support teammates and ask for support when needed to ensure that a high level of quality is maintained across all areas through communication and collaboration. Provide technical support and troubleshoot common issues with simulation software and/or storefront technology. Collect required program forms and complete daily reports in a timely manner. Ensure that space is in a constant state of operational readiness through daily walk-throughs, observations and inspections. Prep and reset ensure that program resources and all essential materials for students and volunteers are prepared and ready prior to arrival. Utilize non-program days (i.e. summer) to innovate and elevate the current student programs, as well as strategize program growth. Assisting with our Junior Achievement Summer Camp EDUCATION/EXPERIENCE: Required Candidates of all degree and academic certification levels will be considered. Public speaking and facilitation skills preferred. Strong cross-functional team collaboration, communication, presentation skills Ability to think strategically, as well as make quick and sound decisions Strong computer skills; high level of customer service Works well in a fast-paced environment CORE COMPETENCIES: Influence Others: Provide sound rationale for recommendations; Generate enthusiasm for ideas by tapping into shared values; Promote own positions and ideas with confidence and enthusiasm even in the face of resistance. Build Relationships: Adjust interpersonal style to a variety of people and situations; Cultivate networks with people across a variety of functions within and outside the organization. Support Business Strategy: Demonstrate an understanding of JA's mission, vision and overall strategies; align own activities with organization's goals and strategies. Drive for Results: Consistently achieve work objectives; Readily put in time and effort required to achieve goals; Work to resolve routine and unexpected problems. Demonstrate Adaptability & Resourcefulness: Overcome obstacles and constraints without becoming discouraged; Maintain a positive outlook and sense of humor in difficult situations. Make Sound Decisions: Identify novel solutions to old problems; Come up with new ways of looking at problems, processes, or solutions; Define reasonable alternatives; Focus on important information without getting bogged down in unnecessary detail. Don't meet every single requirement? Studies have shown that individuals, namely women and people of color are less likely to apply to jobs unless they meet every single qualification. At JA of Georgia, we are dedicated to building a diverse, inclusive and genuine workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the best candidate for this role or another within the organization. Salary: $15/hour This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an "at-will" relationship.

Don't just work somewhere, join Brasseler and be a valued team member of a world-class health care organization! Our Culture: Provides a safe and welcoming environment where team members can balance their lives and develop their careers. All people and experiences are valued and respected. Different perspectives are encouraged and lead to better results. This makes us who we are and enables us to be a world-class healthcare organization. All who join us are accountable to this charge. Our Philosophy: Quality products sold with integrity has been the hallmark of Brasseler USA from the beginning. Brasseler USA's strong reputation of providing high quality, clinician endorsed and innovative dental and medical instrumentation nationally has spanned over 40 years. We have been offering a full-range of products made in the USA since 1976. Many of our products are manufactured at our headquarters in Savannah, GA. Explore our career opportunities below to learn more. JOB OVERVIEW: First tier of software/hardware support for users and PC's/notebooks, printers, other peripherals. Escalates to more experienced Helpdesk team members as required, and assists the IT Helpdesk Manager to ensure that phones are manned. Assists the IT Helpdesk Manager with problem/resolution tracking. KEY RESPONSIBILITIES: Install and configure computer clients and peripherals. Maintain images of computer and notebook software images. Repair laser printers using routine and non-routine maintenance. Assist IT Helpdesk Manager with toner and parts inventory. Create and modify user accounts and mailboxes. Assist the IT Helpdesk Manager with projects and initiatives. Assist Network Administrator in operation/maintenance of Savannah multi-media equipment. Perform first line network, server, and applications troubleshooting. Resolve issues over the phone or at desk side as needed. Escalate to a higher tier of support as necessary. Test new software and operating systems for compatibility. Update Microsoft software licenses and hardware documentation for workstations. Review training material the IT Helpdesk Manager prepares. Identify opportunities for improvements in hardware, software, and procedures. Monitor clients for viruses, spyware, and security vulnerabilities. Manage multiple high priority tasks and initiatives in a fast paced technical environment. Provide after-hours on call support. WORK EXPERIENCE: 1+ years of work experience required. 1+ years of experience in PC hardware, software, and laser printer repair preferred. 1+ years of customer service experience preferred. PREFERRED EDUCATION: Bachelor's degree in a hard science degree preferred. PC/Notebook hardware, Windows OS, MS Office, TCP/IP, peripherals and also Networking/Internet experience required. KNOWLEDGE, SKILLS & COMPETENCIES: Active Directory Administration AS400 Knowledge Cisco Networking and IP Phones Hyper-V VMs on Windows Server Microsoft Windows OS's and Office applications OS and Application Deployment Tools and Imaging Software Programming and PowerShell scripting Knowledge of Windows operating systems version 7, 8 and 10 Antivirus technologies Management of mobile devices Network protocols Computer Hardware Excellent customer service Organized and capable of multitasking in a fast paced environment Self-motivated, capable of managing time efficiently and productively Excellent communication, both verbal and written, interpersonal and leadership skills and ability to work within a team concept TRAVEL / PHYSICAL DEMANDS: Minimal travel. Office environment. May require long periods of sitting, standing, kneeling, telephone, and computer work. May require occasional heavy lifting, up to 50 pounds. Benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, Generous Time Off, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities. *Benefits may vary by location or status. Henry Schein is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Job DescriptionSalary: Responsibilities: Provide Third Part Support Via Phone/Email/Text to Technicians in the Home Be available to receive phone calls all day. Assist in the repair of HA & CE product. Maintain training to improve product knowledge. Utilize tools to diagnose problems such as phone app to visually see what technician is looking at. Make decisions based on the best interests of customer & Hisense. Investigate field failure data & update R&D/Factory. Other duties as assigned. Qualifications: Associates or 2-year tech school degree 1-5 years hands on field repair of home appliance or TV products. Strong communication and interpersonal skills Knowledge of various software programs such as Windows, email, Word and Excel Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.

Fortinet is looking for a Technical Support Specialist - Endpoint Solutions to join our Atlanta office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing. Job Responsibilities: Basic troubleshooting on the core Fortinet products FortiClient and Fortigate - collection, analysis and change recommendations of configuration information Collection and analysis of customer system information Recommend corrective actions based on analysis Provide customer education where needed due to gaps in networking, product knowledge etc. Consultation of technical documentation, bulletins and release notes for known problems Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions Follow up on technical cases including proper escalation and management of the case until case closure Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation Job Experience Required: Experience in a technical support or system administration role in a networking/security company or equivalent education Deep working knowledge of operating systems -- Windows, OSX, Linux Strong understanding of TCP/IP Experience with security products -firewalls, IDS/IPS, VPN, virus scanning -- endpoints and networking. Strong troubleshooting and problem solving skills Previous call center experience, preferably supporting endpoints and/or security products is desirable. Strong communication skills, both written and verbal. Educational Requirement: Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform. Job Title: IT Support Analyst (Hybrid) FLSA : Exempt #LI-Hybrid Job Overview : We are looking for a skilled Tier 2 IT Support Analyst to join our team and provide advanced technical assistance across various platforms, including Macs, laptops, Microsoft Intune, and Office 365. This role involves troubleshooting complex issues, supporting end-users, and ensuring the smooth operation of IT systems. Job Responsibilities: Provide Tier 2 support for mac OS and Windows laptops, addressing hardware and software issues. Administer and support Office 365, including Exchange, SharePoint, Teams, and OneDrive. Troubleshoot network connectivity, VPN, and wireless access problems. Collaborate with Tier 1 support to escalate and resolve technical issues efficiently. Assist with application deployments, system updates, and patch management. Maintain documentation for IT procedures and troubleshooting guides. Provide technical guidance and training to end-users and Tier 1/Interns. The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. Job Requirements: Experience with mac OS and Windows troubleshooting. Knowledge of Microsoft Intune for endpoint management. Strong understanding of Office 365 administration. Familiarity with Active Directory, Azure AD, and Group Policy. Ability to diagnose hardware issues and coordinate repairs. Excellent problem-solving and communication skills. Certifications such as CompTIA A+, Microsoft 365 Certified, or Apple Certified are a plus. Preferred Experience Bachelor's degree required. 10+ years of experience in a Tier 2 IT support role to include mac OS, Windows. Direct experience managing corporate IT environments with Macs and laptops. Knowledge of Intune, JAMF or other device management tools. Knowledge of Beyond Trust remote access tool Company Benefits: Medical, Dental, and Vision Insurance Flexible Spending Account Health Savings Account 401(k) Plan with Company Match Company-paid Short-Term and Long-Term Disability Company-paid Life Insurance Paid Holidays and Vacation Employee Referral Program Employee Assistance Program Wellness Programs Paid Community Service Opportunities Tuition Reimbursement Ongoing Training & Personal Development And More! About Safe-Guard Products International: Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard's success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada. For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service. Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

Located in Lawrenceville, Georgia, Valentine Enterprises, Inc. (VEI) has been in business since 1972. We specialize in developing and packaging powdered supplements for some of the world's largest and most well-known food and supplement marketers. Our experience in producing more than 1,500 products offers unsurpassed expertise in developing today's most in-demand products. VEI does not manufacture its' own brand. Each product is manufactured to be customer specific and proprietary. As a contract and private label manufacturer, Valentine Enterprises Lawrenceville facility is a 300,000 square feet state-of-the-art manufacturing facility. This facility is equipped for contract blending, filling, bulk fills and flexible packaging solutions. In addition, VEI staffs a full product development lab that excels in flavor profiles and custom formulation, making each product precise and unique. It is the policy of Valentine Enterprises, Inc., not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. We are a drug free workplace and a nicotine/tobacco free campus. Job Description Why This Role Rocks: Are you a tech-savvy problem solver who thrives in fast-paced environments and loves diving into the latest technologies? As our IT Support Specialist II, you won't just be fixing issues-you'll be shaping the backbone of our IT infrastructure. From advanced troubleshooting to system optimization, your work will directly impact how our teams operate and innovate. This is a hands-on, on-site role where your expertise will be felt across the organization. You'll be the go-to person for complex IT challenges, and your insights will help drive smarter, faster, and more secure systems. What You'll Do 🛠 Be the first responder for service requests and incidents 🧠Troubleshooting across ERP systems, Microsoft tech, VMware, Azure, and network infrastructure 🏗 Design and implement advanced solutions using Windows Server, SQL, and SharePoint 🔍 Monitor alerts and ensure disaster recovery systems are ready 📦 Manage IT assets and keep documentation sharp and up-to-date 📚 Create training materials and SOPs to empower users and junior techs 📈 Own project tickets in ConnectWise and drive them to resolution 💡 Stay ahead of tech trends and recommend smart improvements What Makes You a Great Fit ✅ You're a self-starter who loves solving problems and learning new tech 🗣 You can explain complex ideas in simple terms 🤝 You're customer-focused and thrive in collaborative environments 🧩 You juggle multiple tasks with precision and calm Work Environment: This is an on-site role based in our Lawrenceville, GA office. You'll be working closely with internal teams and infrastructure, so regular in-person presence is essential. Occasional remote work may be permitted, but this is not a hybrid or remote-first position. Ready to Make an Impact? If you're passionate about tech, love solving complex problems, and want to be part of a team that values innovation and excellence-we want to hear from you! Qualifications What You Bring 🎓 Associate's or Bachelor's in IT, Computer Science, or equivalent experience 🛡 Certifications like AWS, CISSP, VCP, CCNP, or MCSE 💻 Proficiency in Windows, mac OS, and Linux 🌐 Deep knowledge of TCP/IP, DNS, DHCP, VPN, and network troubleshooting 🧰 Experience with remote support tools and Active Directory 🧠 5+ years of hands-on IT support using ConnectWise Manage, ScreenConnect, and Automate/RMM Additional Information Valentine Enterprises, Inc. (VEI) is very excited that you may have the opportunity to join us. We wanted to take a few moments to share some information about this great organization. If you are looking for a growing company that still has that family feel to it, then we are the company for you. Come grow with us! Please take a moment to review the information below and get excited about the team you may be joining! What Does VEI do? That's a great question! We specialize in developing and packaging powdered supplements for some of the world's largest and most well-known food and supplement marketers. About VEI: Located in Lawrenceville, Georgia, VEI has been in business since 1972. Our experience in producing more than 1,500 products offers unsurpassed expertise in developing today's most in-demand products. VEI does not manufacture its' own brand. Each product is manufactured to be customer specific and proprietary. As a contract and private label manufacturer, Valentine Enterprises Lawrenceville facility is a 300,000 square feet state-of-the-art manufacturing facility. This facility is equipped for contract blending, filling, bulk fills and flexible packaging solutions. In addition, VEI staffs a full product development lab that excels in flavor profiles and custom formulation, making each product precise and unique. VEI employs over 300 employees at their Lawrenceville, GA location. Commitment to Talent: VEI is a fast growing company. To maintain their growth strategy, VEI is committed to hiring the best talent the market can offer. VEI's goal is to introduce new talent to the company and culture, grow that talent into highly productive employees and hire the best talent into the VEI family. VEI is looking for employees that have a positive attitude, and the strong desire to do what is right. Got Benefits? - VEI Does! Eligibility & Details as of 2025: Active employees working 30 or more hours per week are eligible to participate in the VEI's Benefits Program. You may also enroll your eligible dependents for coverage under the same plans you choose for yourself. Generally, you are eligible for benefits on the first of the month after 30 days of full-time employment: 3 Medical plans to choose from 2 Dental plans to choose from 2 Vision plans to choose from Additional Benefits: 401K *21 or older Profit Sharing - Eligible after 6 months Disability Gap Insurance paid for by the company Short term disability insurance available to the employee to purchase Long term disability insurance provided by the company Basic Life and AD&D Insurance paid for by the company for the employee Additional Life Insurance available to the employee to purchase Accident, Critical & Cancer available to the employee to purchase 9 paid holidays Paid PTO Paid training Educational Assistance Clothing Allowance Mission Statement: Family, Integrity and Innovation Cause Statement: Making Quality Products for a healthier world. If qualified, please submit your resume including salary history and salary requirements. No relocation package is available for this position. This is not a remote position. Due to overwhelming response we can only respond to candidates we wish to pursue. Outside services will not be considered and resumes will not be reviewed.

Job Description Serenity Healthcare is hiring an IT Support Specialist ON SITE for our corporate office located in our Sandy Springs, Georgia office. (No relocation assistance is available.) This employee will be instrumental in procuring, configuring, and managing the hardware and software to propel the company to new levels. The ideal candidate has excellent interpersonal skills, a kind bedside or desktop manner and can keep systems running smoothly ahead of business demands. This is a great opportunity to grow your career and make a difference for those who need it most. What You Will Do Respond in a timely manner to service issues and requests Provide technical support to users company-wide and be the first point of contact for errors Install, configure, and troubleshoot hardware, software, systems, networks, printers, and scanners Repairing and replacing equipment, as necessary Monitor and maintain computer systems and networks, Microsoft 365, VoIP systems, etc. Organizing and scheduling upgrades and maintenance without deterring others from completing their work Identify and protect against security threats for devices and their network connections Investigate, research, and propose new services and products to solve business problems Available on call and occasionally work outside normal business hours What We Are Looking For Bachelor's degree preferred in Information Technology, Computer Science, or related field 2+ years of relevant professional experience in an IT environment Help Desk support experience Cloud-native Office, 365, Azure / Entra, and other Microsoft services Voice Over IP Telephony experience A+, Cloud+, Microsoft Certifications, or other industry certifications Thorough knowledge of desktop applications in a Windows environment and some knowledge of Mac and Linux environments Values A technical, logical problem solver, with a keen eye for detail Ability to prioritize conflicting priorities based on urgency and business needs. Excellent communication skills. Foster an environment that encourages teamwork, empowerment and collaboration, both internally and externally Take ownership of tasks with minimal direction and find optimal solutions for them The physical nature of the role occasionally requires the ability to lift and carry heavy equipment. Be confident enough to share your ideas, but humble enough to learn from others Learn, innovate, create, solve problems, share Who We Are Serenity Healthcare has helped thousands of patients take back their lives from mental illness with specialized clinical expertise and the foremost cutting-edge technology available in mental health today. We believe people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patient's lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both. Benefits Serenity not only cares about our patients, but also our employees. We offer competitive benefits to ensure that you feel added value and appreciation as you make a difference where it matters most. We offer above market compensation, insurance benefits (with 90% of your premium paid by Serenity), many advancement opportunities, generous paid time off, Major Holidays off, and MORE! Serenity Mental Health Centers is an equal opportunity employer. This position is contingent upon successfully completing a criminal background check upon hire.

This position is responsible for providing a broad range of technical support services and may also evaluate the overall support programming of the Tax Commissioners' Office. The Technology Support Analyst duties/requirements will include, but are not limited to, configuration, installation, and maintenance of hardware and software programs, assisting with upgrades and integrations, along with training department personnel in all Divisions of the Tax Commissioners' Office. In this position, the Technology Support Analyst will be assigned security issues and will recommend privacy safeguards. The Technology Support Analyst will provide troubleshooting and repair support, provide assessments of the technological processes, and make recommendations for improvements as needed. * Provide support relating to desktop technical issues involving Enterprise Assessment & Tax powered by Tyler ias World, GA DOR- MV Drives, Microsoft core applications, QuickBooks, business applications, and the operating systems of PC (Windows 7 and higher). * Design and write programs to automate manual processes for greater office efficiency. * Serves as IT liaison and assists with IT-related initiatives, research, and purchases. * Provide a strategic technical skillset to the Tax Commissioner's Office in areas such as equipment and software procurement. * Evaluating algorithms and verifying input schema system potential through assessing compatibility. * Perform data analysis daily. * Improving existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations. * Maintaining system functionality by testing computer components. * Help users navigate company products and train users on how to use them. * Work closely with users to solve complex software issues. * Provide support relating to desktop technical issues involving Enterprise Assessment & Tax powered by Tyler ias World, GA DOR - MV Drives, Microsoft core applications, QuickBooks, business applications, and the operating systems of PC (Windows 7 and higher). * Provide complex reporting and data analysis to the Tax Commissioner. * Performs other related duties as assigned. * Skills in utilizing financial computer software programs. * Skills in problem-solving and decision-making. * Skills in gathering and analyzing complex data. * Become an expert in specialized programs such as DRIVES and Enterprise Assessment & Tax, powered by ias World functions: * Reporting * System maintenance * Programming * Complex data input * Analysis and verification of data * Setup, implementation, maintenance, and training on property tax, tag and title, and accounting systems. * Troubleshooting all system problems. * Excellent written and oral communication. Bachelor's degree in computer science, Information Technology, Telecommunications, or related field. Sufficient experience to understand the basic principles relevant to troubleshooting systems, database programming, and software installation. Proficiency with computer networking and operating systems. Knowledge and a wide range of software and hardware experience, usually associated with the completion of 3-4 years of work experience. The work is typically performed while sitting at a desk or table. The employee must occasionally lift light objects. Additionally, the following physical abilities are required: * Balancing - maintain equilibrium to prevent falling while walking, standing, or crouching. * Feeling - perceiving attributes of objects by touch with skin, fingertips. * Grasping - applying pressure to object with fingers, palm. * Handling - picking, holding, or working with whole hand. * Hearing 1 - perceiving sounds at normal speaking levels, receive information. * Kneeling - bending legs at knee to come to rest at knees. * Lifting - raising objects from lower to higher position, moving objects side to side, using upper extremities, back. * Manual Dexterity - picking, pinching, typing, working with fingers rather than hand. * Mental Acuity - ability to make rational decisions through sound logic, deductive reasoning. * Pulling - use upper extremities to exert force, haul or tug. * Pushing - use upper extremities to press against objects with force, or thrust forward, downward, outward. * Reaching - extending hands or arms in any direction. * Repetitive Motion - substantial movements of wrists, hands, fingers. * Speaking - expressing ideas with spoken word, convey detailed, important instructions accurately, concisely. * Standing - for sustained periods of time. * Stooping - bending body downward, forward at waist, with full motion of lower extremities and back. * Talking 1- expressing ideas by spoken word. * Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading. * Walking - on foot to accomplish tasks, long distances, or site to site. The work is typically performed in an office.

About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do Support multiple networking communication products currently in production and future Next Generator products within Viasat Government - Secure Network Systems (SNS). Become familiar with product line technical builds, address issues, support changes, and manage lab testing. The day-to-day * Hands on experience fixing complex digital systems (Processors, memory, FPGAs, CPLD, microcontrollers) * Applying both Windows and Linux operating systems for developing and completing tests * Knowledge and use of scripting languages, e.g. PERL, PYTHON a plus * Collaborate with engineers to develop and monitor tests for solving issues * Identify rework needed to isolate and/or repair problems * Integrate and debug design in the laboratory What you'll need * 5+ years hardware troubleshooting or sustaining experience * US citizenship and ability to obtain and maintain a SECRET security clearance is required; active SECRET clearance is preferred * Must be able to prioritize, be detail oriented, and have a history of managing time well to accomplish multiple tasks in parallel * Strong written and verbal communication skills, ability to work with a temporally and geographically diverse team * Ability to document and report on technical solutions/findings * Good working knowledge of MS Office products for documentation creation and modification * Familiarity with standard test equipment (i.e., oscilloscopes, spectrum analyzer, power supplies, etc.) * Desire to be part of a multidisciplinary team to evaluate and troubleshoot production related issues * Ability to travel up to 10% * This is an onsite role based in Carlsbad, CA What will help you on the job * Associate's or Bachelor's Degree in Electrical Engineering or Computer Engineering * Active Security Clearance Familiarity with TCL, Perl, Python or another scripting language * Proven experience in debugging, diagnosing, and solving embedded designs issues * Familiarity with production-related processes and common failure modes * High aptitude for learning * Ability to work independently, take initiative, take ownership of tasks and results #LI-BBS Salary range $28.61 - $45.19 / hourly. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $35.58 - $53.37/ hourly At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at ************************************ EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here. * 5+ years hardware troubleshooting or sustaining experience * US citizenship and ability to obtain and maintain a SECRET security clearance is required; active SECRET clearance is preferred * Must be able to prioritize, be detail oriented, and have a history of managing time well to accomplish multiple tasks in parallel * Strong written and verbal communication skills, ability to work with a temporally and geographically diverse team * Ability to document and report on technical solutions/findings * Good working knowledge of MS Office products for documentation creation and modification * Familiarity with standard test equipment (i.e., oscilloscopes, spectrum analyzer, power supplies, etc.) * Desire to be part of a multidisciplinary team to evaluate and troubleshoot production related issues * Ability to travel up to 10% * This is an onsite role based in Carlsbad, CA * Hands on experience fixing complex digital systems (Processors, memory, FPGAs, CPLD, microcontrollers) * Applying both Windows and Linux operating systems for developing and completing tests * Knowledge and use of scripting languages, e.g. PERL, PYTHON a plus * Collaborate with engineers to develop and monitor tests for solving issues * Identify rework needed to isolate and/or repair problems * Integrate and debug design in the laboratory

Job Description Are you passionate about technology and eager to solve IT challenges while making a difference in a school community? We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In this role, you will support students, teachers, and staff with their technology needs in a friendly, patient, and professional manner. This is a great opportunity for someone looking to start or grow their career in IT while contributing to a positive learning environment. Key Responsibilities Install and set up PC hardware, peripherals, and classroom technology. Inspect, maintain, and repair computer equipment (e.g., keyboards, mice, projectors, smart boards). Install, configure, and manage software according to specifications. Set up and maintain local networks, ensuring connectivity and functionality for school systems. Monitor and maintain network security, backups, and privacy protocols. Provide technical support and prompt troubleshooting for teachers, students, and staff. Assist with technology integration in classrooms and staff training on new systems or applications. Keep accurate records of repairs, system issues, and maintenance activities. Track and maintain hardware/software inventory and IT-related expenses. Recommend IT equipment purchases based on school needs. Requirements Basic knowledge of computer hardware, operating systems, and networks. Strong problem-solving skills and attention to detail. Calm, patient, and professional demeanor, with the ability to work well with children and educators. Excellent communication and interpersonal skills. Ability to manage time effectively and prioritize tasks in a school setting. Hands-on experience with computers and networks (academic projects, internships, or home lab experience welcome). Background check and clearance required for working in an educational environment. CompTIA A+, Microsoft, or similar entry-level certification is a plus but not required. Who We're Looking For: A friendly, reliable, and supportive team member who enjoys helping others, learns quickly, and is committed to maintaining a safe and positive learning environment through technology support. Powered by JazzHR vv2Lf4nKxO

Classic Collision is now hiring an IT Support Technician. The IT Support Technician will be responsible for imaging and reimaging laptops per unique specifications, testing all builds and peripheral equipment and arranging for delivery of equipment in a very fast paced and busy professional services environment. The IT Support Technician will also be responsible for answering, commenting, and replying to open tickets during downtime. Be a part of a rapidly growing company known for exceptional quality and impressive customer service in the collision industry. We offer competitive pay along with a complete benefits package Responds to user inquiries and diagnoses issues through effective communication. Manages a streamlined problem-solving process encompassing problem identification, research, isolation, resolution, and follow-up actions. Addresses intricate technical problems by conducting thorough research and providing effective solutions. Offers technical support via phone calls, emails, and user requests, ensuring prompt assistance. Records, monitors, and tracks issues meticulously to ensure timely and effective resolution. Provides advanced support to end users for PC, server, or mainframe applications and hardware. Collaborates with network services, software systems engineering, and applications development teams to restore services and identify core issues. Reproduces user problems to troubleshoot operational challenges successfully. Proposes system modifications to minimize user-related problems. Handles equipment returns onsite by conducting cleanup, testing, reimaging, and returning to inventory (Windows PCs). Performs onsite asset tagging and conducts inventory counts for existing stock (must be able to lift up to 50lbs without assistance). Contributes to knowledge management by creating articles. After resolving an incident, documents the process as a knowledge management article for future reference, stored in Remedy. May receive training for Critical Incident Response, Account Management, or Problem Management responsibilities. Qualifications for IT Tier 2 Support Technician (Hybrid): Education: High School Diploma or equivalent. Some college coursework is a plus. Experience: Minimum of 1 year of experience in a helpdesk or IT support role. Skills and Abilities: Strong technical expertise in IT support and troubleshooting. Excellent communication skills, both verbal and written. Proficient problem-solving abilities. Detail-oriented with a focus on issue tracking and documentation. Adept at collaborating with cross-functional teams. Competence in equipment management. Ability and willingness to travel as required for on-site support. These qualifications are essential for success in the IT Tier 1 Support Technician role Classic Collision welcomes diversity and is an EEO Employer.

Job DescriptionWHO WE ARE At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world's industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing. We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit ************** WHAT YOU GET TO DO The 1st Level Agent is responsible for assisting Customer with incident or service requests from the beginning to completion when the issue is solved and documented. The 1st Level Agent is responsible for maintaining effective customer relationships and cross-cultural communication with the users and management. To help solve the problem, the 1st Level Agent will perform an analysis first, open incident tickets, assign tickets to the 2nd Level Technician, as well as provide language support for non-English speaking customers. Frequent communication with the technicians and suppliers requires communication skills and the ability to analyze the incident and evaluate the impact on the Customer. To apply proper telephone etiquette necessary to satisfy various customer- related situations and critical incidents, this role will require the ability to handle complaints and queries from the customers and staff, answer the phone, and use effective questioning and active listening skills to support successful communication. The entire interaction between KNAPP and the Customer will be documented by the 1st Level Agent, who will also be responsible to collect all the information necessary for processing the issue by the 2nd Level Technician and help with language support if required (interpreting in bridge calls, translation of correspondence). Essential Functions and Responsibilities: Translate emails and other correspondence, interpret in conference calls for non-English speaking customers, between Customer and 2nd Level Technician (fluent English/Spanish skills). Answer support requests from the service desk and solution-oriented processing Forward support request to the appropriate department if the primary cause lies in another area Provide service restoration by elimination of the malfunction or by workaround Create problem record for troubleshooting through problem management, if the elimination of the primary cause of the error is not possible Ensure processing of inquiries and incident reports within the resolution timeframe, considering the targeted or assured service agreement Manage escalation via Group Lead if defined SLAs cannot be met Handle ongoing tracking of processing status of open support requests and initiation of countermeasures if processing times are too long Provide timely documentation of accident report, considering the targeted or assured service agreement Assess incident reports, analyse trends set measures, including forwarding of relevant information to Group Lead Proactively request Customer information according to service agreement Train new employees Check and amend customer documentation Execute small projects as received from Customer Service Be on call outside of regular working hours WHAT YOU HAVE Bilingual/Fluency in English and Spanish. Excellent customer service skills Good interpersonal skills for client interaction Customer focused with strong communication skills and client facing experience Ability to follow processes and procedures Strong documentation skills, attention to detail, and ability to manage tickets Great analytical and problem-solving skills Technical understanding (ability to quickly get a know-how about KNAPP's technology) Multitasking skills and ability to work independently Working Conditions and Environment: Stand-by shifts on weekends are voluntary Overtime as required by work Professional office and customer site etiquette is required at all times Authorization to work in the U.S. Passport or ability to obtain passport Physical requirements may include: sitting, squatting, walking, reaching out to arm's length, reaching over-head, and reading WHAT YOU WILL GET A beautiful new, state-of-the-art, office complex in Kennesaw, GA Industry competitive compensation Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more! 401k with a very generous employer match and no vesting! Paid Vacation & Holidays Profit Sharing Paid Parental Leave Subsidized Daycare Tuition Reimbursement Pet Insurance Subsidized food delivery Monthly celebrations Quarterly employee events Corporate Social Responsibility including recycling, sustainability and volunteering KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. Due to the safety-sensitive nature of this position, strict adherence to KNAPP's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”