Technical Support Specialist
Help desk analyst job in Enon, OH
The Intersect Group is partnered with our client in Enon, OH, to find Technical Support Specialists. The contract is 6 months and should most likely extend or convert to direct hire. We are looking for someone who can offer great customer service. Our client will move quickly and conduct a
1 and done virtual interview
with the qualified candidates.
Location: Enon, Ohio (45323)
Multiple openings
1st Shift - Start 6 AM, 7 AM, 8 AM, or 9 AM (8.5 hour shift) for a variety of day schedules (Working Mon, Fri, Sat, Sun and off either (Tues/Wed) or (Wed/Thurs). Thurs through Mon or Fri through Tues shift)
Also available: Monday through Friday shift; 8 AM - 4:30 PM
***Starts with paid training class that lasts 3-4 weeks. Training is 9 AM - 6 PM, Monday through Friday
Open to New IT Grads!!!
Requirements:
Prior help desk experience preferred
Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices
Knowledge of non-standard equipment that is not connected to the Speedway network
Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made
Ability to research and resolve issues
Capable of working in a fast-paced environment
Excellent verbal communication skills and the ability to explain technical information in layman's terms
Well organized with the ability to work under pressure and meet tight deadlines
Excellent understanding of intra-department functions and operations
Ability to perform repeated bending, standing and reaching
Ability to occasionally lift up to 40 pounds
Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department
Must Haves:
Open to new grads
SOLID customer service
Good problem solving
Entry level IT experience
Nice to Haves:
Tech support experience
Help desk experience
POS experience
Retail experience
Gas station experience
Duties:
Uses remote tools and cloud technology to provide technical support for hardware, software, store networks, and applications
Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority
Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality
Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications
Determines the best course of action to improve performance and efficiency of store systems, equipment, and applications
Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality
Understands and completes proper processes when installing software
Directs field personnel in installing new equipment that is going on the store network
Configures and upgrades software on newly installed devices
Implements software changes for fuel dispensers and fuel tanks
Sets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras
Provides troubleshooting by using remote tools connected to other legacy networks
Manages multiple tickets and works them in order of emergency to lowest priority
Identifies re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems
Reads, interprets, and follows procedures described in the internal knowledge base
Provides documentation for knowledge-base articles
Works with third-party help desk vendors as applicable
Maintains inventories and orders parts as needed
Provides phone support as needed
Attends training classes as required to stay current with new equipment troubleshooting procedures and technology
Initiates timely communication of critical events to Store Support Team Leads
Completes other duties, including special projects, as assigned by Management
Technical Support Specialist - Part-Time, Day Shift
Help desk analyst job in Dayton, OH
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
Under the direction of the Manager IS Technical Support, the Specialist IS Technical Support provides first level support to remote and on-site users for IS services, including software, hardware, telecom, and peripherals, in a timely manner and in keeping with the department's quality standards. Promotes the department's values, guiding principles and customer service philosophy.
Total Rewards Package
Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Responsibilities
Resolves incidents and service requests in keeping with departmental quality standards and SLAs.
Logs calls and resolves first-level support calls. Triages/escalates issues, where applicable.
Provides remote and on-site support of environments and applications, including trouble shooting problematic situations.
Uses all available resources necessary to obtain full knowledge of a user's environment while systemically resolving issues, including knowledge base searches.
Practices open and transparent communications by providing status updates to users on progress towards issue resolution, as well as peers.
Sets up new user environment, including phone, computer equipment, shared drives, email and printing.
Assists in new employee orientation regarding technical issues.
Deploys pre-authorized packaged applications.
Completes back-up using legacy systems (tape) and escalates issues, when encountered.
Monitors IS environment for systems status and events and generates appropriate actions.
Updates the knowledge base and shares tips/tricks with colleagues.
Proposes articles to the End User Computing team for development and posting on the Versiti intranet.
Provides blood drive support
Provides conferencing support
Provides file recovery
Provides role and access management
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures
Qualifications
Education
Associate's Degree in computer field preferred or equivalent experience. required
Experience
1-3 years experience in customer service environment preferred
Knowledge, Skills and Abilities
Familiarity with individual or end-user computing environment.
Ability to coordinate user requests, through to resolution.
Ability to adhere to Versiti IS standards and work in a regulated environment.
Excellent oral and written communication skills.
Excellent interpersonal skills.
Demonstrated organizational skills.
Ability to work with minimal supervision.
Familiarity with standard business desktop applications.
Tools and Technology
Desktop computers, laptops, and handheld personal devices (tablets, mobile devices and other wireless equipment). required
Network printers and multi-function devices. required
Service Desk ticketing systems. required
All Microsoft office products including Office 365 and Sharepoint. required
All Adobe products. required
VMWare. required
Not ready to apply? Connect with us for general consideration.
Auto-ApplyTechnical/Help Desk Support
Help desk analyst job in Mason, OH
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
Job Title: Technical Support Representative
Location: Mason, OH
Duration: 6+ months
Pay Rate: $15.00/ hour
GENERAL FUNCTION:
Responsible for providing technical support in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications. Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner.
MAJOR DUTIES AND RESPONSIBILITIES:
• Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center customers in the operation of supported systems for approved applications.
• Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics.”
• Assists by giving correct resolutions in a clear, concise and courteous manner.
• Interprets error messages from system software or application programs; initiates required actions.
• Places necessary service calls and follows through to completion with both service contractor and Support Center Customer.
• Escalation of unresolved calls to second level support (both internal and external) and follows through to completion.
• Quality Assurance: Assist with proofing documentation/procedures relating to supported systems.
• Software Updates: Responsible for coordinating the installation of new software releases from the Beta Test phase through implementation.
ADMINISTRATIVE RESPONSIBILITES:
• Development of procedures for Support Center
• Record all communication relating to associates: questions/problems into call tracking.
• Proofing and testing of procedures prior to implementation.
• Assist in training users in the operation of the supported systems
• Flexibility to work varied schedules, including evenings and weekends as scheduled.
Qualifications
SKILLS & QUALIFICATIONS:
• Excellent written & oral communication skills
• Problem resolution - Able to troubleshot computer software/hardware issues over the phone
• Superior organizational skills with a strong attention to detail
• Pleasant phone manners
• Computer hardware and software knowledge
• Strong Customer Service orientation.
EXPERIENCE:
• Point of Sale environment/retail experience preferred
• Direct involvement with customer service experience
• Computer systems experience.
Additional Information
Additional Information:
Training Schedule: 9AM-5:30PM
The initial classroom training hours are 9:00am-5:30pm and this is the shift during training process as well (approx. 1-2 wks).
After that, range of shifts based on business needs. That could range from 9-5:30 up to and including 3pm-midnight.
Most likely not work the same scheduled hrs. each day.
Schedules are posted in advance, so if there are any scheduling restrictions, please let is know ahead of time before we schedule you for in person interview.
WEEKEND HOURS: Associate will be placed in a weekend rotation that could potentially include both Saturday and Sunday on a rotating basis. The opportunity to work both Saturday and Sunday consistently is available if preferred. HOURS OF OPERATION: Monday - Friday, 8am-Midnight Saturday: 9am-10pm Sunday: 10am-10pm
Helpdesk Analyst
Help desk analyst job in Englewood, OH
US IT solutions is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Total experience required 6+ years
2+ years of experience required in customer support of helpdesk role.
Experience with microsoft office applications.
Experience with troubleshooting skills.
Qualifications
Looking for local consultants for in person interview. This is a full time job.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Please contact Shilpa Sood @
408 766 0000
Ext 461
IT Support Specialist
Help desk analyst job in Dayton, OH
Technical Support and Operating Systems Specialist
Logan A/C & Heat Services
57 reviews
Dayton, OH 45414
Starting at $19 an hour - Full-time (8:30 AM- 5:00 PM Monday-Friday)
Logan A/C & Heat Services in Dayton, OH is looking to hire a full-time Technical Support and Operating Systems Specialist to provide fast, friendly service to our employees. Do you enjoy helping others with technical issues? Are you looking for work-life balance and a supportive growth-oriented environment?
We offer benefits, including medical, dental, vision, health savings account, short term disability, long term disability, paid time off, paid holidays, a 401(k) with company match, profit sharing and continuous opportunities for growth.
WHO IS LOGAN A/C & HEAT SERVICES?
Logan A/C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE. For over 50 years, homeowners throughout Columbus, Dayton and Cincinnati, Ohio, have trusted Logan A/C and Heat Services as their heating and air conditioning company of choice. As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long. Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service.
Summary: The IT Support Specialist plays a critical role in supporting the daily technological needs of Logan Services Inc. This position requires becoming a subject matter expert (SME) in Service Titan, our primary CRM and operations platform, in order to provide effective end-user support, oversee new feature implementations, and understand cross-platform impacts. The IT Support Specialist will be the primary point of contact for employee IT support tickets, responsible for ensuring service level expectations are consistently met through timely response, follow-up, resolution, and high-quality support. This role will also manage IT onboarding and offboarding, maintain accurate IT asset inventory, ensure data integrity across IT platforms, support system integrations, and collaborate across all departments to drive process improvements, cost savings, and operational efficiencies.
Essential Duties and Responsibilities:
· Serve as the company's Service Titan Subject Matter Expert, with a deep understanding of workflows, feature impacts, and system integrations.
· Provide end-user training, troubleshooting, and support for Service Titan and other critical business platforms.
· Support implementation of new Service Titan features, testing functionality, and communicating changes to stakeholders.
· Maintain hands-on involvement in all software integrations (Service Titan and third-party platforms).
· Act as primary responder to IT tickets, ensuring timely response, follow-up, and resolution.
· Maintain strong communication with employees to deliver a high-quality service experience.
· Proactively identify recurring issues and provide long-term solutions.
· Set up all IT needs for new hires, including provisioning laptops, tablets, mobile devices, and accessories.
· Create login credentials and assign appropriate access to business platforms.
· Ensure secure and complete IT deactivation for employees who exit the company.
· Maintain accurate and up-to-date IT asset records in SnipeIT, SimpleMDM, ABM, and Verizon portal.
· Track hardware, devices, and accessories to ensure accountability and cost control.
· Keep IT data platforms current with changes in employee status, device assignments, and license usage.
· Collaborate with all departments to understand IT/software pain points and proactively suggest process improvement solutions.
· Assist with evaluating and implementing new technologies or platforms, focusing on efficiency and cost savings.
· Document processes, policies, and best practices for IT systems and end-user support.
· Partner with Propoint (third-party IT provider) to manage network security, SharePoint, DUO, MS365, and endpoint protection.
· Ensure IT security best practices are followed, including strict confidentiality of passwords and admin credentials.
· Prevent unauthorized access by never sharing admin-level permissions.
· Support disaster recovery, data protection, and business continuity initiatives
· Provides IT support after hours as needed when business operations are impacted
· Performs all other duties as assigned
Competencies:
· Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
· Approachability - Is easy to approach. Spends the extra effort to put others at ease. Is sensitive to and patient with the interpersonal anxieties of others.
· Communication - Displays a very quick grasp of the significance of information communicated and nearly always initiates or responds to communication in an appropriate, timely, and comprehensive manner.
· Confidentiality - Maintains all client communications and information confidential as per the code of ethics, and per client instructions.
· Company Core Values - Follows and promotes company core values.
· Innovation - Strives to improve customer experience with process improvements, integrations, etc. that align with profitable outcomes
· Change Management - Understands the value behind change and promotes positive training to achieve successful implementation
· Implementation Planning - Setting timelines and achieving the tasks to ensure projects meet the deadlines provided.
Qualifications:
· Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
· 2+ years of IT support/helpdesk experience; experience in HVAC, home services, or field-service industries preferred.
· Strong understanding of CRM platforms; experience with Service Titan highly preferred.
· Experience with Microsoft 365, SharePoint, DUO, and endpoint management (SimpleMDM, or similar).
· Familiarity with asset management tools (SnipeIT), mobile device management, and third-party software integrations.
Skills & Attributes:
· Strong troubleshooting, problem-solving, and analytical skills.
· Excellent communication skills with a customer service mindset.
· High attention to detail, accuracy, and organizational skills.
· Ability to prioritize multiple tasks while meeting deadlines.
· Collaborative team player who works well across departments.
· Proactive thinker who identifies cost savings and process improvement opportunities.
· Commitment to confidentiality and professional integrity.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are a representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We look forward to speaking with you about our career opportunities at Logan Services!
Logan Services Inc. offers
Equal
Employment Opportunity to all applicants.
#lshp1
Technical Support Specialist
Help desk analyst job in Cincinnati, OH
Are you the go-to problem-solver when it comes to tech questions? London Computer Systems (LCS) is hiring Technical Support Specialists to join our Product Support team. You'll become an expert in our Rent Manager Property Management Software and help customers get the most out of it by resolving questions and troubleshooting issues-whether it's related to data, connectivity, reports, or our mobile app-often on the very first call.
If you enjoy learning new technology, digging into challenges, and helping people succeed, this role is for you.
What You'll Do
* Become an expert in Rent Manager and its related applications
* Troubleshoot software and technical issues via phone, email, and remote sessions
* Guide users with clear communication and best practices
* Document and track issues using ticketing software
* Collaborate with internal teams to improve processes and customer satisfaction
What You Bring
* Previous experience in technical support, help desk, or customer-facing service role
* Strong problem-solving, troubleshooting, and communication skills
* Familiarity with tools like ticketing systems, remote support, or softphones
* Working knowledge of Windows, Office 365, and basic networking (WAN/LAN)
* Accountability and adaptability in a fast-paced environment
Ideal Candidates
* IT/Computer Science grads or those with programming experience can leverage our scripting tools to help customers with custom reports.
* Backgrounds in retail management, tutoring, training, or teaching are also a great fit-your ability to guide and support others matters most.
* Even if your background isn't traditional, if you love learning technology and helping people, this role could be the right fit for you.
Why Work at LCS
* Hybrid flexibility: 50% in-office, 50% remote
* Comprehensive training to set you up for success from day one
* Competitive benefits: health, dental, vision, life insurance, 401(k) with company match, paid time off, 10 company holidays, paid medical leave/disability, and wellness program rewards
* Fun, collaborative culture: Recognized as one of Cincinnati's Top Workplaces with food trucks, trivia, sports teams, and more
* Modern office campus: fitness center and nature trail
About LCS
London Computer Systems (LCS), based in Cincinnati, Ohio, builds software and technology solutions that help businesses thrive. We've been recognized as a Top Workplace since 2012 for our supportive, collaborative, and fun culture.
Candidates who are currently students and will graduate by May 2026 are encouraged to apply.
LCS is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Candidates must live in the Greater Cincinnati area or be willing to relocate.
#LI-Hybrid
#L9C1S40
Job Type: Full-time
Expected hours: 40 per week
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* 10am - 7pm
Work Location: Hybrid remote, 9140 Waterstone Boulevard Cincinnati, OH 42549
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Help desk analyst job in Cincinnati, OH
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Help Desk Technician
Help desk analyst job in Springboro, OH
The Help Desk Technician will provide technical support to ABS internal clients. The Help Desk Technician is responsible for troubleshooting and resolving IT productivity issues.
Responsibilities
Provide first-line technical support via phone, email, or in-person to end-users.
Troubleshoot and resolve hardware and software issues for desktops, laptops, and mobile devices.
Install, configure, and maintain operating systems and software applications.
Assist with account provisioning and password resets.
Assist in the setup and maintenance of IT equipment and infrastructure.
Collaborate with senior technicians to escalate and resolve complex technical issues.
Document and track support requests in our ticketing system.
Ensure a high level of customer satisfaction through effective communication and issue resolution.
Stay up-to-date with the latest technology trends and industry best practices.
Adhere to federal and state regulations.
Adhere to all company policies, processes, and procedures.
Performs other duties as requested, directed, or assigned.
Predictable and reliable attendance.
Position Qualifications
Associates degree in an Information Technology discipline or related field of study or equivalent experience.
Minimum one (1) year experience in IT help desk or support level function.
Relevant IT certifications (CompTIA A+, Network+, or similar) preferred.
Proficient understanding of computer hardware and software.
Experience with Windows and mac OS operating systems.
Familiarity with Microsoft Office Suite and cloud-based productivity tools.
Strong problem-solving skills and attention to detail.
Excellent communication and customer service skills.
Previous help desk or customer support experience.
Eagerness to learn and a passion for technology.
A strong desire to build a career in IT support.
Key Competencies
Focuses on Quality: Drives work results with a quality focus on actions and results.
Continual Improvement: Displays a consistent orientation toward producing the highest quality products or services, while keeping a focus on sustainability. Constantly looking for incremental improvements in work processes and results.
Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.
Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace.
Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before.
Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives.
Communications: Exchanges thoughts, feelings, and information effectively.
Physical Requirements / Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Prolonged periods sitting at a desk and working on a computer.
Constantly operates a computer and other office equipment.
Ability to adjust focus, especially due to concentration on a computer screen.
May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor/below knee level or reach overhead.
The person in this position needs to occasionally move about in industrial environments, and on uneven terrain.
Works in a temperature-controlled office environment, with occasional work in outdoor weather conditions, and in industrial environments.
The noise level in the work environment can be moderately loud.
Why Join Us
American Battery Solutions (ABS) provides comprehensive 100% employer paid benefit plans to employees and their family, competitive salary and retirement program. ABS employs a diverse and inclusive workforce.
Benefits Overview
Paid time off includes 3 weeks vacation, up to 72 hours sick, 15 holidays, and parental leave.
100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.
Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.
Company provided 401K savings plan with immediately vested matching contributions to help you save for retirement.
Voluntary benefits offerings.
Tuition assistance.
Employee Referral Program.
Employee development and career growth opportunities.
About Us
American Battery Solutions Inc. (“ABS”) is a manufacturer of advanced batteries for commercial, fleet, and industrial on- and off-road vehicles. Located in the heart of the U.S. automotive region with facilities in Michigan and Ohio. In 2023, ABS was acquired by Komatsu, a world leader in construction, mining, forestry, and industrial heavy equipment in support of Komatsu's 2050 carbon neutrality goal. ABS continues to operate as an independent entity serving Komatsu applications while continuing to expand and grow our core commercial, fleet and industrial business.
As we have grown, ABS has assembled a world-class team of dedicated and experienced engineers. This team is equipped with a deep understanding of high-voltage, automotive-grade battery systems from concept development and prototyping, to testing and validation, to high-volume production. We pride ourselves on developing a diverse team of next generation battery experts.
The Location - Springboro, OH
American Battery Solutions Advanced Battery Manufacturing Center is located in beautiful and historic Springboro Ohio. Life in Springboro is all about the quality and character of our community and that is why Springboro continues to be a top-ten-rated City to live, work, play, and raise a family. In fact, Springboro was rated #3 among the top 10 communities in greater Southwest Ohio. In essence, Springboro appeals to everyone from young families to people looking for the perfect place to retire. Our great neighborhoods, excellent schools, safety, services, and amenities all contribute to Springboro's exceptional quality of life. Springboro offers a variety of public programming that includes outdoor concerts, festivals, and fireworks. Our residents enjoy bike and walking trails, an 18-hole public golf course, a charming and vibrant historic district, and 501 acres of parks.
AMERICAN BATTERY SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER.
Auto-ApplyIT Technician
Help desk analyst job in Dayton, OH
":"As an IT Technician, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support for Reynolds and Reynolds associates. You will respond to user calls and tickets to support, troubleshoot, repair and maintain end user systems.
While your primary focus will be on support of end-user workstation devices, you will also be responsible for management of network devices, VoIP, Active Directory account and email administration and support a variety of applications.
Opportunities also exist to work on special projects in which you will get to research new technology and solve more complex problems.
We are looking for IT associates who are responsible, dependable, and committed to building a long-term career with us in the Information Technology field.
You must be a self-starter and goal-driven team player with solid organizational skills and a keen attention to detail.
","job_category":"Information Technology","job_state":"OH","job_title":"IT Technician","date":"2025-11-13","zip":"45430","position_type":"Full-Time","salary_max":"0","salary_min":"0","requirements":"2-year IT degree or equivalent experience; A+ Certification is a plus~^~Professional, strong work ethic~^~Desire to work in a fast-paced environment with strong prioritization skills~^~Strong technical skills in hardware and software troubleshooting~^~Excellent customer service skills through verbal and written communication~^~Must have a flexible work schedule with ability to work evenings or weekends with travel as needed~^~Must be able to identify colors necessary to terminate and inspect Cat 6 cables~^~Must be willing and able to sit at desk or be on your feet and walk for entire duration of shift~^~Valid driver's license is required~^~Requires the ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing","training":"You will be provided with training for all aspects of the job regarding Reynolds based products.
Focus will be on Desktop and Server Operating Systems, Network Administration, and PC, Printer, & Telephony support via hands on training.
Additional training resources and opportunities are available for self-starting individuals wishing to excel.
","benefits":"Our associates receive medical, dental, vision, and life insurance.
We also offer company contributions to your HSA, 6% match on 401(k), and a work\/life balance with paid time off.
At our Dayton office, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center.
We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.
Reynolds and Reynolds is an equal opportunity employer.
","
Help Desk Support
Help desk analyst job in Mason, OH
With a 16-year tradition of excellence. A single source provider of world-class technology products and services for the healthcare industry. We are at the forefront of delivering cutting-edge, scalable technologies and solutions that respond to and anticipate the market's needs while providing sustainable value to our customers. Healthcare is our only business, giving us an unparalleled understanding of the volatile healthcare landscape. We take great pride in maintaining the highest levels of client satisfaction for the hundreds of U.S. hospitals and healthcare providers we serve. Our innovative products and services empower our customers to do what they do best - deliver outstanding patient care.
Job Description
Ideal candidate will be professional at all times, assertive and accountable, have good timekeeping skills, flexible. Candidate should have drive, enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn.
Essential Functions:
Qualifications
Associate's degree in a related area (Information Technology, Information Sciences and Technology, Computer IT) or 2-4 years of relative professional experience
Knowledge of commonly-used concepts, practices, and procedures within a particular field
Comfortable working with an expected resolution rate
Technically savvy
Additional Information
Advantages of this Opportunity:
Competitive salary, negotiable based on relevant experience
Benefits offered, Medical, Dental, and Vision
Fun and positive work environment
Monday through Friday 8am-5pm
Production Support Laborer
Help desk analyst job in Greensburg, IN
Job Description
JOB FUNCTION:
The purpose of this position is to support the production line to ensure workflow continues and avoids any line down time.
ESSENTIAL FUNCTIONS:
1. Transporting part to and from production line.
2. Stack & unstack materials.
3. Loading/unloading trucks.
4. General housekeeping of work area.
5. Performs other duties as directed.
ADDITIONAL RESPONSIBILITIES:
1. Responding to radio calls.
2. Managing inventory levels of fixtures.
3. Working as a team player to ensure customer satisfaction
4. Follow OSHA guidelines and MPW safety standards
5. Ability to follow directions as provided by supervisor.
6. Reports any and all issues to the supervisor immediately
7. Demonstrates a considerate, friendly, and constructive attitude toward fellow employees and the customer (HONDA).
QUALIFICATIONS:
1. High School Diploma or equivalent, preferred.
2. Some High School education acceptable.
3. Able to work safely and efficiently.
4. Forklift, Receiving, and Computer knowledge a plus but not required.
5. Understanding of mechanical concepts and applications.
6. Experience working in a manufacturing environment preferred.
7. Professional oral and written interpersonal communications.
PHYSICAL REQUIREMENTS:
1. Ability to move up to 50 Lbs., with or without accommodation.
2. Ability to maintain a consistent workload that involves physical manual labor.
3. Ability to maintain alertness and fitness for duty.
4. Ability to position oneself for work conducted in and around confined spaces.
5. Ability to wear respirators in environments that may expose you to chemicals, fumes, etc.
6. Ability to maintain workloads that may include travel to a variety of states for days or weeks, and daily timeframes that could exceed the typical 8-hour shift.
7. Ability to stand for prolonged periods.
8. Ability to climb stairs.
IT Technician
Help desk analyst job in Cincinnati, OH
Job Description
IT Technician
Department: IT Department Employment Type: Full-Time
About KZF Design
KZF Design is a multidisciplinary architecture, engineering, and planning firm proudly recognized as one of Cincinnati's Top 100 Places to Work since 2021. We are passionate about creating spaces that serve, inspire, and strengthen communities. Join a team where your voice matters and your work makes a difference.
Position Overview
The IT Technician is responsible for providing technical support to end users, maintaining core IT infrastructure, and ensuring the stability and security of systems across the organization. This role requires strong troubleshooting skills, experience with Microsoft applications, and hands-on knowledge of network, server, and hyper-v virtualization environments.
Primary Responsibilities
End User Support
Provide day-to-day technical assistance to staff across multiple software platforms.
Support and troubleshoot Microsoft Office applications.
Provide technical support for Autodesk AutoCAD and Autodesk Revit users, including installation, configuration, and performance troubleshooting.
Assist with workstation setup, maintenance, updates, and hardware replacements.
Mentor junior staff and contribute to a collaborative studio culture
Participate in business development efforts and proposal preparation as needed
Systems Administration
Manage and maintain a Windows Active Directory environment, including user accounts, group policies, and security permissions.
Assist with data backups, recovery processes, and system documentation.
Network Management
Support and troubleshooting HP and Aruba network switches, including VLAN configuration and port management.
Assist in monitoring and maintaining network performance and reliability.
Work with and support Fortigate firewalls, including policy management, VPN configuration, and security monitoring.
Server & Virtualization Management
Work with Dell server hardware, ensuring availability and reliable operation.
Support and maintain a Hyper-V virtualized server environment, including VM creation, maintenance, and performance monitoring.
Hardware Management
- Maintain IT inventory of computers, peripherals, networking equipment, and related assets.
- Perform equipment disposal in accordance with company policy, including data sanitization and environmentally responsible recycling procedures.
Required Qualifications
Strong troubleshooting abilities for both software and hardware issues.
Experience supporting Microsoft Office
Familiarity with Windows Server and Active Directory administration.
Understanding of network fundamentals, switches, VLANs, and firewall concepts.
Experience with server hardware and Hyper-V virtualization.
Ability to work independently, manage multiple tasks, and prioritize efficiently.
Excellent communication and customer service skills.
Preferred Qualifications
AutoCAD and Revit
Civil 3D
Enscape
Why Join KZF Design?
Collaborative and inclusive work environment
Opportunities for professional growth and leadership
Competitive compensation and benefits
Commitment to design excellence and community impact
Benefits
???? Medical & Dental Insurance
???? 401(k) Retirement Plan with company match
???? Paid Time Off & Holidays
???? Professional Development Support
???? Collaborative, Inclusive Work Culture
???? Recognition as one of
Cincinnati's Top 100 Places to Work
since 2021
To Apply:
Please submit your resume, cover letter, and portfolio (if applicable) to *******************
KZF Design is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.
Information Technology Support Specialist
Help desk analyst job in Erlanger, KY
Join the worldwide leader in playing cards and in “play” solutions. Play is what keeps us going, and it always has been our greatest motivation. That's why we
live different
,
play different
.
As a senior member of the IT support team, you'll be the go-to expert for resolving complex technical issues and driving improvements in service delivery. Your role combines hands-on troubleshooting, team leadership, and proactive process enhancement.
What you'll do as a Senior IT Support Specialist:
Act as the highest escalation point for complex end-user issues across hardware, software, and enterprise applications.
Act as the final escalation point for challenging issues involving hardware, software, and enterprise applications.
Lead initiatives to streamline service desk operations and boost user satisfaction.
Guide and mentor junior support staff, helping them grow their technical and customer service skills.
Diagnose, repair, upgrade, and distribute IT equipment including computers, printers, mobile devices, and peripherals.
Collaborate with engineers to support office and shop floor applications tailored to business needs.
Deliver training sessions to help employees use IT tools effectively.
Prioritize tasks, manage your own schedule, and escalate issues when needed.
Apply industry-standard procedures and explore new solutions to improve problem-solving.
Liaise with external vendors to arrange support and service delivery.
Use your experience and judgement to plan and complete complex tasks within deadlines.
Maintain accurate records of IT assets, including inventory, storage, shipping, and upkeep.
Move IT equipment between locations as required by staff.
Take on additional duties as needed to support the team and business.
We're looking for a Senior IT Support Specialist with:
Bachelor's degree in information technology or related field or equivalent experience
10 to 15 years of experience in IT support, networking, and system administration.
Strong knowledge of Microsoft technologies, networking protocols, and ITIL practices.
Excellent troubleshooting, communication, and documentation skills.
Experienced with enterprise tools, cloud environments and platforms, virtualization (VMware, Hyper-V), and networking (TCP/IP, LAN/WAN, routers, switches, firewalls).
Skilled in managing hardware like scanners, Zebra printers, time clocks, and data collection devices.
Proficient in software deployment, remote support, security, cloud storage, backups, and performance tuning.
Familiar with Active Directory, scripting (PowerShell/JavaScript), and label printing tools.
Strong support for Windows, Mac, Office 365, Adobe Creative Cloud, and various end-user devices.
Works well independently and in global teams.
Fast learner, adaptable, and calm under pressure.
Excellent communication and customer service.
Creative problem-solver with a positive attitude.
Holds A+ and Network+; Security+ is a plus.
Manufacturing experience is beneficial.
Comfortable using ticketing systems and providing on-call support.
Physical requirements and working conditions:
Our manufacturing Plant is comprised of enclosed office and manufacturing space. This position requires the ability to:
Move throughout the entire facility to attend to various issues
Work effectively in teams across functional groups with strong communication skills and the ability to lead
Able to lift equipment up to 40 lbs.
Perform sedentary work on various computer systems
This Senior IT Support Specialist position is located on-site
Benefits You Can Expect from Cartamundi:
Great pay
Bonuses, including referral
401(k) with dollar-for-dollar company match up to 6%
Health, dental, and vision insurance starting day one
HSA (Health Savings Account) with company contribution and FSA (Flexible Spending Account)
Company paid Life insurance amount of 1x your annual salary
Company paid Short-Term and Long-Term Disability
Paid time off
Paid holidays
Tuition reimbursement
Monthly engagement activities and giveaways
Employee discounts on daycare, gym memberships, travel, and much more!
Apply today and discover the magic of making a difference at Cartamundi!
Cartamundi does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS dhs.gov/e-verify.
Candidates must be 18 years old to work for Cartamundi. No agencies please. No sponsorship available.
About Cartamundi:
At Cartamundi, we're all united by our common belief that world is better with play. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different and play different. To us, it is not just an activity. It is a guiding mindset that reminds us to have fun, to be fair, to connect with people - across cultures and generations - and to embrace shared experiences.
We are a worldwide leader in playing cards and in “play” solutions.
Our owned brand portfolio includes a suite of heritage brands which go back as far as 1848, including global brands like Bicycle , HRO , Bee , Copag , Shuffle and many locally loved brands. These brands combine craftsmanship with innovation as the basis for their continued relevance and positive contribution to the local communities that love and use these brands.
At Cartamundi, we have significant expertise in printing; our presses have been running since 1765. Today, our company has become the largest playing cards and board game manufacturer in the world and the trusted partner of leading toy companies. We make well-known brands such as Monopoly , Uno , Magic: The Gathering , Guess Who , Pokémon , Trivial Pursuit every day.
As we look into the future and how entertainment evolves, we are bringing the digital world to the physical world and vice versa. We have a dedicated team of experts that is looking into future technologies, products, applications that can get our consumers and communities to truly live different and play different.
We are still a family-owned company with headquarters in Belgium and have a global network of 16 manufacturing facilities, 6 design centers, 1 digital studio and 1 global R&D center.
Auto-ApplyInformation Technology
Help desk analyst job in Dayton, OH
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyInformation Technology
Help desk analyst job in Dayton, OH
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyIT Technician
Help desk analyst job in Englewood, OH
Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction.
Role Name: IT Support / Technician
Type: Full Time
Job Description :
We're looking for someone with intermediate skills in SQL. They need to have basic understanding of SQL server. Customer service experience is good. Here is some of the requirements as defined in the SOW.
l Support for Application and Technical Issues (PM, RM, & CR) - these are products based in SQL
l Research data questions
l Ad-hoc reports
l Performance issues
l FTP connectivity/Data Transfer troubleshooting
Additional Information
All your information will be kept confidential according to EEO guidelines.
Technology Support Specialist
Help desk analyst job in Maineville, OH
Provides campus-wide technology support with client satisfaction and excellent customer service as the ultimate goal. Technology support involves a variety of computers, systems, software, classroom technology, and peripherals in a variety of environments (offices, classrooms, labs). This position interacts with a broad population of clients (faculty, staff, students, alumni, retirees, and more) over the phone, via chat, remote support software, and/or on site (in-person). As the primary representative for Information Technology Services (ITS) to the campus community, this position is responsible for collaborating with ITS departmental staff and other faculty and staff on campus to develop solutions for client issues.
* Performs hardware and software installations, diagnostics, repair, maintenance, data recovery, data transfer, and upgrades on Windows and Macintosh computers deployed across campus and some off-campus locations; also provides support for mobile devices that connect to Office 365 email, as well as printer connection support. Provides client-level network configuration and troubleshooting for both Windows and Macintosh computers, and escalates network, application, or server issues to the appropriate teams as necessary.
* Prioritizes and responds to issues reported to ITS or as necessary as delegated by a supervisor. Also maintains a record of service calls, completed services, communications with clients, asset information, and escalation of issues in a centralized ticketing system.
* Provides client consultation, project management, and technical support for specific University projects which utilize information technology.
* Maintains an accurate and up-to-date physical asset inventory utilizing the department's centralized asset management systems.
* Maintains security practices and procedures for the protection, security, and privacy of all computer systems deployed on campus. Performs diagnostics and repair of computer systems that have become infected with viruses and other malicious software. Escalates security issues to the security team as necessary.
* Creates and revises self-help documentation for use by clients. Provides one on one instruction for faculty, staff, students and other BGSU community members as needed. Coordinates student employees in day to day technical support for BGSU and provides ongoing training to student employees in dealing with technology support issues.
* Other duties as assigned
The following Degree is required:
* Associate's Degree. Degree must be conferred at time of start date
The following Degree is preferred:
* Bachelor's Degree
The following Experience is required:
* 2 years of experience in any of the following areas:
* Hardware support and maintenance
* Software and operating system support and maintenance
* Software application deployment
* Enterprise systems support and maintenance
* Computer networking support experience
* 2 years of experience as a GA or student employee is equal to 1 year of professional experience
The following Experience is preferred:
* Higher education experience
* TeamDynamix experience
The following licenses, certifications, or registrations is required:
* Must have and maintain a valid driver's license and comply with the university's vehicle use policy.
Knowledge, Skills, and Abilities:
* Excellent customer service skills while supporting a broad population of clients.
* Strong verbal and written communication skills.
* Strong critical thinking skills.
* Competency in the support of operating systems (MacOS and Windows).
* Competency in the support of application software (MacOS and Windows).
* Competency in the support of computer hardware (MacOS and Windows).
* Competency in computer networking configuration and troubleshooting.
* Knowledge of Office 365, SCCM, and JAMF desirable.
* Knowledge of mobile operating systems (Android, iOS) desirable.
* Knowledge of Active Directory and enterprise identity management (Okta) desirable
Work Schedule: This is a full-time position located in Bowling Green, Ohio, which offers the option for a flexible/hybrid work schedule (remote/on-campus). This position's regular working hours are 10:00 AM - 7:00 PM EST.
Application Deadline
The search committee will review applications until the position is filled; however, for best consideration, applications should be provided by January 5, 2026.
Required Uploads: Cover Letter & Resume
Essential Requirement: Work Authorization
BGSU does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.
IT Technician
Help desk analyst job in Richmond, IN
Dept/Div: Sanitation/N/A FLSA Status: Non-Exempt
Salary: $37,216 - $51,769
General Definition of Work
Performs intermediate technical work maintaining, repairing, and replacing department information technology equipment, assisting department employees with technology issues, preparing reports and data, and related work as apparent or assigned. Work is performed under the limited supervision of the Director of IT.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Essential Functions
Monitors, maintains, upgrades, repairs, and replaces department information technology equipment and machines.
Serves as the CUBIC Systems Administrator of the Department.
Prepares and provides information technology related data for auditors and outside engineering firms.
Occasionally responds to emergencies or system errors after working hours.
Knowledge, Skills and Abilities
General knowledge of the operation, uses, and capabilities of data processing equipment and peripheral equipment, computer software systems and their capabilities; general knowledge of the policies, procedures and activities of the department; general knowledge in virus and spyware protection tools; skill in the use of personal computers, associated software packages, hardware, and peripheral equipment; skill in troubleshooting; ability to analyze software programs design and install program adjustments; ability to train ends users of hardware and software systems; ability to troubleshoot basic hardware and software issues and perform minor repairs or fixes; ability to read, interpret, and apply detailed and technical manuals and verbal/visual instructions, as well as understand documented procedures, flow charts, operating systems, and computer operations concepts; ability to handle confidential information according to established procedure; ability to use strong interpersonal and customer service skills using tact, patience and courtesy; ability to establish and maintain effective working relationships with City employees, supervisors, and the general public.
Education and Experience
High School diploma or GED and moderate experience updating and repairing information technology equipment for a municipal department, or equivalent combination of education and experience.
Physical Requirements
This work requires the occasional exertion of over 25 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel, pushing or pulling and repetitive motions, frequently requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling and reaching with hands and arms and occasionally requires tasting or smelling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, operating motor vehicles or equipment and observing general surroundings and activities; work regularly requires exposure to fumes or airborne particles and exposure to the risk of electrical shock and frequently requires exposure to wet, humid conditions (non-weather), working near moving mechanical parts, working in high, precarious places, exposure to toxic or caustic chemicals, exposure to outdoor weather conditions, exposure to extreme heat (non-weather), exposure to vibration and exposure to blood borne pathogens and may be required to wear specialized personal protective equipment; work is generally in a moderately noisy location (e.g. business office, light traffic).
Special Requirements
Obtain CUBIC Systems training within six months of hire.
Valid driver's license in the State of Indiana.
Technology Support Specialist
Help desk analyst job in Enon, OH
At The Intersect Group, we connect talented professionals with organizations that value innovation and operational excellence. Our client is a leading retailer undergoing a major technology transformation to enhance customer experience and streamline store operations. They foster a culture of collaboration, adaptability, and continuous improvement, making this an exciting opportunity for tech-savvy professionals who thrive in dynamic environments.
Role Summary
We are seeking a Technical Support Specialist to provide critical support during a large-scale store system refresh initiative. This role ensures smooth operations by assisting store managers with technical issues related to network connectivity, servers, and point-of-sale systems following store conversions.
You will deliver phone-based and back-end support, troubleshoot complex technical problems, and maintain high levels of customer satisfaction. For the first 21 days post-implementation, you will provide white-glove service, ensuring a seamless transition and exceptional customer experience.
Key Responsibilities
Provide inbound and outbound phone support for store managers during post-conversion.
Troubleshoot issues related to networks, servers, POS systems, and mobile devices.
Assist with password resets, basic technical support, and troubleshooting.
Deliver marketing material and guidance as needed during store refresh.
Document and escalate unresolved issues to appropriate teams for resolution.
Maintain accurate records of support requests and resolutions in ticketing systems.
Ensure exceptional customer service while managing multiple priorities in a fast-paced environment
Key Requirements
Experience in technical support or IT knowledge (college/studies/etc.)
Strong troubleshooting skills across networks, servers, and mobile devices.
Familiarity with Windows environments and POS systems preferred.
Experience in retail or gas station technology environments is a plus.
Excellent verbal communication and customer service skills.
Ability to work independently and adapt to evolving project requirements.
Strong problem-solving skills and attention to detail.
Advanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time
Help desk analyst job in Cincinnati, OH
About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training - Great Lakes, IL (11 weeks)
FC Strand - Great Lakes, IL (16 weeks)
ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training