Help desk analyst jobs in Hawaii

Electronic Classroom Technician Support Specialist (Specialist IV) We are seeking an Electronic Classroom Technician Support Specialist (Specialist IV) to provide immediate support for training operations in Pearl Harbor, HI. The selected candidate will ensure classroom systems and networks remain fully operational to support mission-critical training environments. Responsibilities (may include but are not limited to): Ensure student training infrastructure is functional and available. Configure and manage Active Directory (AD) accounts. Provide customer support by resolving issues through system monitoring and performance management. Identify problem areas and propose opportunities for improvement within mission-critical networks. Analyze system metrics, interpret data, and communicate findings effectively. Manage users, systems, and computers in an enterprise network environment. Minimum Education High School Diploma or equivalent. Years of Experience Minimum of 3 years of relevant experience. Minimum Qualifications Experience in Electronic Documentation, System Administration, Network Administration, and Database Administration. Ability to perform standard IT functions across assigned technology areas. Familiarity with connectivity, interoperability, operational readiness, and system compliance maintenance. Hands-on experience with system and hardware/software administration and integration. Skilled in routine maintenance tasks, including break/fix support, backup/recovery operations, and inventory or asset management. Minimum Certification CompTIA Security+ or equivalent certification. Security Clearance Must possess an active or interim DoD Secret clearance. Preferred Qualifications Bachelor's degree in Information Technology, Computer Science, Physical Science, Mathematics, or Graphic Design. Experience with multi-media systems support and COI (Community of Interest) network operations. Familiarity with local group policy management, file share, system, and account administration. Experience with configuration/change management and lifecycle support. Proficiency in workstation/server hardware installation, maintenance, and troubleshooting. Knowledge of system development, software maintenance, and cyber defense compliance. Ability to provide on-site service center support in a fast-paced environment.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls are paid at a flat rate of $50 per call Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

SkyBridge Tactical is a privately held, Service Disabled Veteran Owned Small Business (SDVOSB) founded in 2008 organically filling a need for relevant training expertise, providing culturally attuned, former military professionals as instructors to bring proven tactical procedures and techniques in support of USSOCOM's mission. SkyBridge Tactical has evolved into a full spectrum service provider dedicated to supporting our customers across the globe with Program/Project leadership and subject matter expertise in all components of Acquisition, Logistics, Operations, Intelligence, Security, Engineering, Rapid Prototyping, Maintenance, and Training (including all supporting corporate functions). Job Description General Responsibilities: • Install, configure, and maintain site customer's LAN and SAN network devices. • Install, configure, and maintain Cisco 6500/4500/3800/3700 series switches and routers • Install, configure, and maintain Cisco MDS series SAN fabric switches. • Employ network management expertise in the area of fault management, configuration management, performance management, and security management • Responsible for the daily operations, maintenance, and 100% functionality of LAN/WAN support equipment. • Coordinates with local network authority to ensure all routers/switches are in compliance with local security policy and configuration standards. • Performs routine tasks such as port configuration, enable/disable ports, update device OS, check logs, perform backups of system configuration and/or logs, run physical media to/from network equipment and rack mounted components. • May be required to perform as backup to the SAN-Network administrator for short periods. • Ensures full functionality for all assigned Storage Area Network switches to establish the fabric. • Ensures operational and IA best practices are adhered to during system sustainment activities. • May be required to perform vulnerability checks to determine IA threats. • Performs routine patching per OEM guidance. • Assist in establishing new LUNs to meet customer requirements. • Configures port groups and ensures the physical path between SAN attached servers and the SAN controller are available. • Performs daily check of all SAN links via Cisco Fabric Manager Server. • Coordinates dual path configuration with server administrators to ensure redundant links for system data path resilience. • Experienced in a wide range of Internetworking technologies, systems, and telecommunication architectures. • Experience different flavors of Cisco IOS and Catalyst OS platforms. • Routine design, planning, and implementation of various levels of Secure Enterprise and Campus data/voice networks. • Configuration of Overall Network Routing and Switching, VLANS, Access Control Lists, spanning tree, bridging, HSRP, load-balancing, backup routes, TACACS+, and VoIP (Cisco Call Manager & Unity Servers). • Daily Network Monitoring, analysis, and security auditing using Cisco Works, HP OpenView, MRTG, What's Up - Gold, Cisco Network Analysis Modules, and Cisco ACS. • Installation of infrastructure such as Category 5 cabling, Fiber Optics, and Serial RS standard solutions. • Conducts evaluation, recommendation, and integration of new technologies into the LAN/WAN environment. Mandatory Skills Requirements: • CompTIA Security + • Minimum CE: Cisco Certified Network Associate (CCNA) • Preferred CE: Cisco Certified Network Professional (CCNP) • Must have the ability to perform routine system maintenance and computer system administrative functions. • Has knowledge of, and is capable of using, operating systems and database management systems. • Performs analysis of system operations. Must have experience in fault detection, isolation, and correction of computer systems and individual peripheral devices. • Must be available for assignment to various CONUS/OCONUS sites for extended terms. • Military experience is highly desirable. Completion of a U.S. Military Service Non-Commissioned Officer (NCO) or Senior NCO Academy Course and/or Officer Basic or Advanced Course is desirable. Other Skills Preferred: • Cisco IOS for LAN/WAN routers and switches • Cisco IOS for SAN fabric networking switches • Management of Cisco MDS SAN switches highly preferred. • Cisco Fabric Manager experience a plus. • Alter point, Solar Winds, or other network monitoring applications. SkyBridge Tactical, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with SkyBridge Tactical through its online applicant system, please contact SkyBridge Tactical at **************. is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. SkyBridge Tactical utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. SkyBridge Tactical does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access ************************* as a result of your disability. Qualifications Mandatory Skills Requirements: MUST have an ACTIVE TS/SCI • CompTIA Security + • Minimum CE: Cisco Certified Network Associate (CCNA) • Preferred CE: Cisco Certified Network Professional (CCNP) • Must have the ability to perform routine system maintenance and computer system administrative functions. • Has knowledge of, and is capable of using, operating systems and database management systems. • Performs analysis of system operations. Must have experience in fault detection, isolation, and correction of computer systems and individual peripheral devices. • Must be available for assignment to various CONUS/OCONUS sites for extended terms. • Military experience is highly desirable. Completion of a U.S. Military Service Non-Commissioned Officer (NCO) or Senior NCO Academy Course and/or Officer Basic or Advanced Course is desirable. Additional Information All your information will be kept confidential according to EEO guidelines.

💼 Job Type: 1099 Independent Contractor (On-Call) 💰 Pay: $40-$45 per hour (on-site) 🗓 Schedule: Flexible / On-Demand - You accept jobs based on your availability ⚠️ Important Note - Read Before Applying This is not a full-time job and does not guarantee hours. You will join our on-call technician network as a 1099 independent contractor. We assign jobs to you based on your stated availability and proximity to the job site, using our internal dispatch platform and CRM. You control your schedule and decide which assignments to take. This is a great opportunity for techs looking to earn supplemental income or work flexibly on their own terms. About the Role Geeks on Site is seeking skilled and dependable on-call IT Field Technicians to provide onsite troubleshooting, repair, and setup for residential and small business clients. You'll handle a range of technical issues across Windows PCs, Macs, printers, and scanners, including both hardware and software diagnostics. Key Responsibilities Diagnose and resolve hardware and software issues on Windows and Mac devices Troubleshoot OS problems: boot errors, blue/black screens, login failures Perform clean-ups and system tune-ups for slow/unresponsive machines Assist with wired and wireless internet connectivity issues Replace hardware components: hard drives, fans, RAM, etc. Reinstall or repair Windows/mac OS using bootable USB or recovery tools Setup and troubleshoot commercial printers and scanners Add remote support tools or desktop shortcuts as needed Educate clients with basic how-to or post-service guidance Document service details and escalate complex problems if necessary Requirements 2+ years of IT support experience, ideally in the field Comfortable with Windows 10/11, mac OS, and BIOS-level troubleshooting Skilled in hardware replacement and component-level repair Knowledge of networking basics (LAN/WiFi setup and troubleshooting) Familiarity with commercial printers/scanners is a plus Must own necessary tools (bootable USBs, screwdrivers, diagnostic gear, etc.) Reliable vehicle and valid driver's license Strong communication skills and a professional attitude Ability to work independently and manage your own time Benefits What You Get Competitive on-site pay: $40-$45/hour Fully flexible schedule - you only accept jobs when you're available Be part of a nationally recognized tech service brand Dispatching, client communication, and billing are handled for you What to Expect After You Apply Intro call with one of our recruiters Electronic onboarding (contractor paperwork, policies, etc.) Submit a mandatory background check Provide your preferred availability through our technician portal Get access to our CRM and start receiving on-call job opportunities in your area Great For Techs Who... ✅ Want part-time, flexible work without fixed hours ✅ Enjoy working independently and solving a wide range of tech issues ✅ Are looking to supplement their income with on-demand tech work

By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide. Cole Engineering Services (CESI), a By Light company, is recognized as a premier provider of modeling and simulation (M&S) training solutions to the Federal Government and industry. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains. CESI also designs, builds and runs infrastructure, platforms, applications and processes that enable cyber training for the integrated multi-domain force. Our vision is to become a worldwide full spectrum LVCG and cyber training/analysis developer, integrator and services provider. Position Overview Cole Engineering seeks an experienced, on-site, systems engineer to join our dedicated team, supporting the Persistent Cyber Training Environment (PCTE) platform. This role demands an individual who excels at providing top-tier IT support in a multifaceted and dynamic environment. As the zenith of our helpdesk team, the systems engineer will address advanced technical challenges, ensuring that the solutions align seamlessly with the strategic objectives of our customer. This is a full-time, onsite role located in Wahiawa, HI. Responsibilities As a member of the platform support team, the engineer will utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform guaranteeing its peak performance. Provide a structured approach to service design, transition, and operation, ensuring that IT services are aligned with the needs of the user. Furthermore, they will incorporate user feedback for ongoing improvements to the customer experience. This comprehensive support encompasses systems categorized under Unclassified, Sec/REL, and Top-Secret security levels. Required Experience/Qualifications 5 years of relevant experience in System Administration, Help Desk or equivalent military experience. Bachelor's degree in a technical discipline such as information technology, computer science, systems or software engineering from an accredited college or university or 6+ years of relevant experience can be substituted for degree. Required: DoD 8570.01-M IAT Level II Security Environment Certification: CompTIA Security+ CE, CISSP or other equivalent certification required within six months of hire. Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders. Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions. Address IT incidents with precision and promptness, while analyzing patterns to determine and address root causes. Regularly provide comprehensive reports detailing requests, resolutions, and progress status to all relevant stakeholders. Offer professional-level support for IT, virtual environments, and network functions, addressing a range of technical challenges. Thrive as a self-starter in a dynamic and fast-paced environment, collaborating effectively with engineers of varying skill levels and experience. Efficiently manage and execute service requests, ensuring timely service delivery and user satisfaction. 5-8 years of directly related experience supporting help desk operations. Preferred Experience/Qualifications Demonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environments. Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE. Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDAP). Experience in maintaining and supporting networks in NSX/NSX-T Demonstrated experience configuring and maintaining Linux based systems including the ability to create, modify and implement scripts to accomplish tasks. Proven ability to prioritize and manage multiple tasks, projects, and demands concurrently. Interact proficiently with customers, vendors, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions. Proficiency in resolving technical issues encompassing diverse integrated software and hardware platforms. The ideal candidate should demonstrate flexibility in their work schedule, including the ability to work different shifts and weekends. Special Requirements/Security Clearance Please note that pursuant to a government contract, this specific position requires U. S. Citizenship status and a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with a Counterintelligence (CI) Polygraph, is mandatory. Travel possible up to 25% of the time, depending on mission requirements. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above is intended to describe the general contents of and requirements for the performance of this job. Salary Range Based on the roles, responsibilities, and requirements, the projected pay range for this position is: $109,000 - $155,000. The annual base salary provided is a guideline for this position and is not a guarantee of compensation or salary. When extending an offer, CESI also considers other variables such as (but not limited to) work experience, education, training, skill set, internal peer equity, clearance level, and market conditions. In addition, CESI provides an extensive selection of benefits and offerings to our employees. Based on the roles, responsibilities, and requirements, the projected pay range for this position is: $109,000 - $155,000. The annual base salary provided is a guideline for this position and is not a guarantee of compensation or salary. When extending an offer, CESI also considers other variables such as (but not limited to) work experience, education, training, skill set, internal peer equity, clearance level, and market conditions. In addition, CESI provides an extensive selection of benefits and offerings to our employees. Benefits Overview CESI recognizes that our strength is our people. We support every employee as an individual to build strong teams across the enterprise. Our benefit package includes: Medical, Dental & Vision Coverage Wellness Program 401(k) Matching Disability (Short Term & Long Term) Employee Assistance Program Life Insurance Education & Training Generous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement and Jury Duty) Cole Engineering Services, Inc. is an equal opportunity employer. We consider qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, political affiliation, age, marital status, disability, genetic information, veteran status, membership in an employee organization, or any other basis prohibited by federal, state, or local laws.

Hawai'i Health & Harm Reduction Center (HHHRC) provides harm reduction-focused services to marginalized populations in Hawai'i, including people living with and/or affected by HIV, hepatitis, substance use, homelessness, and the transgender, LGBQ, and the Native Hawaiian communities. HHHRC bridges gaps and helps individuals access essential resources such as housing, health care, entitlements, and treatment. We foster health, wellness, and systemic change in Hawai'i and the Pacific through outreach, care services, advocacy, training, prevention, education, and capacity building. Summary of Position: The IT/Tech Support Specialist is responsible for ensuring the effective operation, security, and support of the agency's technology infrastructure. Acting as the primary liaison between the agency and its managed service providers, this onsite role oversees daily IT functions including system administration, technical support, asset management, and user access. The IT/Tech Specialist collaborates with internal leadership to develop IT policies, recommends solutions to improve system performance, and ensures compliance with security protocols. With a strong focus on customer service, the position provides timely support to staff, manages IT assets throughout their lifecycle, and maintains accurate documentation of systems and procedures. This role is critical to maintaining a reliable, secure, and efficient technology environment that supports the agency's mission and operations. This is a permanent, full-time, exempt, salaried position with HHHRC located in Honolulu, Hawaiʻi. Expected hours of work are generally between 8:30am and 5:00pm, Monday through Friday, with some evening and weekend attendance for required events. Reporting Relationship: Reports to: Managing Director Supervises: N/A Essential Duties & Responsibilities: IT Oversight: Serve as the primary point of contact between the agency and its managed service provider (MSP), IT consultant, and other service providers. Collaborate with the Managing Director and the Compliance Manager to develop and implement IT policies and procedures that align with agency goals. Research and recommend IT solutions with guidance from the agency's MSP and consultant. Generate and distribute reports related to help desk services provided, system/network performance, hardware inventory, warranties, and equipment refresh cycles. Manage software licenses used by the agency (e.g., Adobe, DocuSign, Microsoft). Maintain and update the agency's SharePoint site, including archiving outdated documents and deleting subsites. Respond to priority IT requests via email by the end of the business day. Reconcile monthly IT-related credit card transactions in accordance with financial deadlines. Manage complex or sensitive tasks with discretion, escalating issues within appropriate. Exercise independent judgment in IT-related decision-making. Technical Support & Troubleshooting: Provide technical support to staff via phone, email, chat, or in person. Escalate unresolved or complex technical issues to the appropriate parties and ensure timely resolution. Coordinate with program managers to set up IT workstations and equipment for new employees. Assist the MSP in diagnosing and resolving hardware, software, and network issues. Troubleshoot issues related to operating systems, applications, and connectivity, escalating to MSP when necessary. Communicate regularly with users on the status of support tickets and necessary follow-up actions. Proactively track and manage unresolved requests to meet service level expectations. Maintain and update the IT ticketing system to track support requests and solutions. Accurately document all support activities, including troubleshooting steps and system configurations. Asset Management: Maintain an up-to-date inventory of all IT equipment and manage the full lifecycle of assets (deployment, upgrades, decommissioning). Ensure all IT assets are consistently named, tagged, and labeled for tracking and maintenance. Evaluate and test new hardware or software solutions. Assist the MSP in installing, configuring, and maintaining IT devices such as computers, printers, and peripherals. Manage agency-issued mobile devices (e.g., smartphones, tablets), including setup, inventory tracking, remote access configuration (VPN, MFA), and troubleshooting. Monitor and coordinate maintenance for agency hardware such as copiers, facility cameras, and badge access systems. Network & Systems Maintenance: Monitor and report on network connectivity, performance, and security. Support MSP and vendors in the setup, maintenance, and troubleshooting of local area networks (LAN), wireless networks, routers, switches, modems, and related infrastructure. Assist in server and cloud service administration (Azure, OneDrive, SharePoint, etc.). Maintain structured wiring documentation and mapping. Coordinate system updates, patches, and backups with MSP to ensure system reliability and security. Participate in IT projects such as system migrations, software rollouts, and office relocations in partnership with MSP and service providers. Schedule and coordinate structured cable installations and removals. Security & Compliance: Deliver IT training to staff during all-staff meetings and training sessions. Provide cybersecurity training to staff, including phishing awareness and secure data handling practices. Implement and enforce IT security protocols, including password policies and access controls. Ensure patch management by MSP and vendors follows established procedures. Conduct periodic security audits and vulnerability testing of IT infrastructure. Support the development and testing of business continuity and disaster recovery plans. Respond to and document security incidents in coordination with MSP and agency leadership. User Access Management: Collaborate with HR to onboard new employees with appropriate access, tools, and system training. Support the offboarding process by revoking access and securing data for exiting employees. Manage user accounts, permissions, and group policies using Active Directory, Microsoft 365, and SharePoint. Create, modify, and deactivate user accounts in accordance with agency policy and security protocols. Maintain appropriate group policies and access rights to support role-based security. Perform additional duties as assigned. Responsibilities are subject to change based on agency needs. General Responsibilities: Contribute to a safe, creative, enthusiastic, and cooperative working environment for all. Work as a team with other staff and support team members. Serve on agency committees. Maintain appropriate professional and ethical standards while serving as a representative of HHHRC. Observe and comply with all rules and regulations - such as HHHRC Code of Conduct, Drug-Free Workplace - and other administrative policies of HHHRC. Abide by all policies and procedures of the HHHRC Health & Safety Program and the Quality Management Program. Comply with HHHRC confidentiality policy, HIPAA requirements, cultural competencies, and rights to persons served, as well as CARF standards. Demonstrate steadfast understanding of, and commitment to, the Mission, Vision, and Values of HHHRC. Working Conditions/Physical Demands: Indoors, air-conditioned office area. Long hours sitting using office equipment and computers, which can cause muscle strain. Regular use of computers, keyboards, telephone, and operating office equipment. Essential physical activities: standing, sitting, walking, finger dexterity, seeing, hearing, speaking, reaching above, at, and below shoulder, and frequent gripping of an object. Occasional physical activities: stooping, bending, squatting, twisting body, and lifting. Occasional lifting and carrying supplies and equipment (up to 25 pounds). Required Qualifications: Knowledge/Skills/Abilities: Knowledge of software, hardware, cloud technologies, and networks. Superior proficiency with Microsoft Office Suite (Word, Outlook, Excel, SharePoint, etc.). Excellent interpersonal, written, and verbal communications skills. Strong organizational, critical thinking, and problem-solving skills with great attention to detail. Ability to collaboratively identify, troubleshoot and repair issues as needed. Capacity to work with minimal supervision. Ability to meet deadlines and manage multiple concurrent tasks. Non-judgmental attitude and ability to respect the knowledge, actions, and feelings of others. Demonstrated ability to work productively, both independently and as part of a team. Capability to work well and thrive professionally in an atmosphere of significant diversity, working with marginalized populations. Education/Experience: High School Diploma/GED Technical knowledge of TCP/IP protocols and LAN/WAN configuration. Certification in CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent. At least 1 year of working experience in network management and help desk support. Experience handling sensitive or confidential information with discretion. Two (2) years of demonstrated experience and ability relevant to the responsibilities of the position to include customer service. Preferred Qualifications: Bachelor's degree in information technology, Computer Science, Business, or related field. Experience with non-profits. Required Work Cards/Certifications: Valid Hawaii Driver's License and clean three-year (3-year) Driver's Abstract. COVID-19 Vaccination TB Clearance Hep B Clearance and/or Vaccination Must pass Center for Medicare/Medicaid Services eligibility screening. Hawaiʻi Health & Harm Reduction Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

**_What Finance Operations contributes to Cardinal Health_** Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. Finance Operations is responsible for the oversight and overall performance of the following core financial processes. This includes pricing administration, rebates, cash application, chargebacks, billing, accounts payable and employee travel & expense. Pharma Supplier Contracts is responsible for processing notifications via EDI, or e-mail from our Suppliers to create a contract, add products or customers, delete products or customers, update contract pricing or adjust effective dates of the contracts. This team looks to prevent and detect process errors which lead to customers receiving incorrect pricing which could result in a Credit and rebill. **_Responsibilities_** + Creating processes, systems and tools, related to contract pricing, to improve the customer and supplier experience + Use and facilitate development of tools to enable proactive review of contract pricing, from a customer or supplier lens, to improve VOC (Voice of Customer), VOS (Voice of Sales) and First Time Pricing Accuracy scores + Build relationships with select key suppliers and select key customers with the goal of improving VOM (Voice of Manufacturer) and VOS (Voice of Sales) scores + Helps direct team members to solve complex pricing inquiries and projects. The goal of this is around being proactive rather than reactive + Develop strong supplier relationships to drive effectiveness and value against the planned strategies; facilitate supplier reviews; generate continuous improvement ideas + Partners with other finance ops teams to identify root cause and ensure a pricing dispute in that realm is systematically eliminated + Follows all process gaps to the finish line to validate the correct training has been implemented and all team members are engaged on how a discrepancy occurred + Helps review any FTPA (First Time Pricing Accuracy) findings to determine scope and accountability + Troubleshooting pricing discrepancies that arise and ensuring knowledge is shared, documented and communicated to onshore and offshore resources + Actively engage in updating processes and SOPs + Service multiple suppliers and/or processes in a fast paced and highly analytical environment. + Act as a liaison with internal and external key stakeholders to solve for issues within the processing of the contracts. **_Qualifications_** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years of experience, preferred + Proficient in Microsoft Office, especially in Excel and Access, preferred + Excellent communication and interpersonal skills + Sense of urgency, attention to detail and accountability needed + Ability to build strong collaborative relationships and communicates effectively + Strong organizational skills **_What is expected of you and others at this level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes action to resolve + Applies judgment within defined parameters + Receives general guidance and may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $57,000-$73,440 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/19/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote \#SP-1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: DESKSIDE Support Representative Distributed Client Services Location : ORANGE ,CA Duration:5year Job Description: · Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors. · provide remote O365 on workstations and mobile devices which would include in Tune MDM application Remote take-over skills a plus. · Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer's place of business for hardware or platform related issues. · Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current - 4 generations of Windows Operating Systems or Apple current OS -1. Familiarity with Microsoft Office Suite and other common software applications. Additional Information For more information, Please contact Shubham ************

Job Description Job Title: IT Helpdesk ILocation: Honolulu, Hawaii Reports To: IT Security Manager Company: Lucayan Technology Solutions LLC Employment Type: Full-Time, On-Site About Us Lucayan Technology Solutions LLC is a leading government contracting firm, supporting national defense initiatives with top-tier technology services. We are committed to delivering secure, innovative IT solutions to federal clients. We are currently seeking a qualified and reliable Cybersecurity Support professional to join our team as an IT Helpdesk I technician. This role is essential to maintaining our systems' security and ensuring compliance with federal cybersecurity regulations. Job Summary The IT Helpdesk I technician will serve as the first point of contact for IT-related support within a fast-paced, security-conscious environment. The position plays a critical role in safeguarding sensitive systems by performing Tier 1 troubleshooting, assisting users, and supporting day-to-day IT operations in alignment with cybersecurity protocols. You'll work under the guidance of the IT Security Manager to support and maintain endpoint security, system integrity, and federal compliance standards. The position ensures compliance with Department of Defense (DoD) cybersecurity and training requirements while maintaining system availability and reliability for APCSS staff and faculty. Key Responsibilities Respond to and resolve basic IT support requests via ticketing system, phone, email, or in-person. Troubleshoot and resolve hardware, software, network, and security-related issues for end users. Support account management and user access control following organizational security policies (e.g., provisioning, password resets, deactivation). Log, track, and escalate incidents and service requests as necessary, maintaining accurate documentation. Assist with the setup and deployment of IT equipment, including computers, printers, mobile devices, and secure communications hardware. Enforce and support IT security standards, including antivirus, encryption, patch management, and secure configurations. Work collaboratively with other IT and cybersecurity team members to monitor and maintain compliance with federal security requirements (e.g., NIST, DFARS, CMMC). Maintain inventory of IT assets and ensure appropriate tagging, tracking, and lifecycle documentation. Qualifications Required: Education: High school diploma or equivalent. Associate degree in IT or related field preferred. Experience: 1+ year of experience in a help desk, IT support, or desktop technician role. Clearance: U.S. citizenship required; ability to obtain and maintain DoD Secret Clearance. Certifications (DoD 8570 IAT Level I requirement): One of the following required within 6 months of hire: CompTIA A+ CompTIA Network+ CompTIA Security+ CE Equivalent IAT Level I certification Technical Skills: Knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking. Training Requirements (must be completed within 30 days of hire, then annually): DoD Cyber Awareness / IA Training DoD AT Level I (Anti-Terrorism Awareness) OPSEC Awareness Training (Level I) iWATCH Training Understanding of network connectivity, endpoint security practices, and IT troubleshooting techniques. Strong attention to detail and organizational skills. U.S. citizenship (required for access to government systems). Ability to obtain and maintain a government security clearance. Preferred: Familiarity with NIST SP 800-171, DFARS, or CMMC frameworks. Experience working in a government or defense contracting environment. Exposure to Active Directory, endpoint protection platforms, and helpdesk ticketing systems. Work Conditions Onsite work required at our Honolulu, Hawaii location. Standard duty hours: Monday - Friday, 0800-1600 HST, excluding federal holidays. May involve occasional lifting (up to 25 lbs.), equipment setup, and off-hours/on-call support for outages or updates. Apply today to become part of a mission-driven team supporting national security through innovative cybersecurity solutions! Powered by JazzHR WbBjTfa88e

Job DescriptionDescription⚠️ BEWARE OF JOB SCAMSAll job emails will come from pinpointhq.com, our ATS. The Hybrid Tier 2 IT Support Specialist provides both on-site and remote technical support to clients. This role involves responding to client issues, incidents, and service requests, as well as monitoring event alarms remotely or onsite. The specialist documents, tracks, and monitors problems using an ITSM ticketing system to ensure customer Service Level Agreements (SLAs) are met. Adherence to all department processes and procedures (SOPs) is expected. Key ResponsibilitiesOn-site: • Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting. • Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology. • Diagnose and resolve intermediate network problems (e.g., connectivity, DNS, VLANs); coordinate with Tier 3 for complex issues. • Perform onsite installations and upgrades of operating systems, applications, and security patches. • Manage user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support, and onboarding/offboarding tasks. • Respond to and resolve support tickets in the IT service management (ITSM) platform; ensure accurate documentation and timely follow-up. • Maintain and track IT assets; update inventory records and manage warranty returns or repairs. • Support audiovisual systems and video conferencing tools in meeting spaces. • Conduct preventive maintenance on local IT infrastructure to avoid service disruptions. • Act as a liaison between end users and remote IT teams, ensuring clear communication and prompt issue resolution. • Participate in IT projects including deployments, office moves, and system migrations. Remote: • Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting via phone, email, chat or remote session. • Set up and configure virtual desktops utilizing VMware Horizon and associated applications. • Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology. • Diagnose and resolve intermediate network problems (e.g., connectivity, DNS, VLANs); coordinate with Tier 3 for complex issues. • Perform remote installations of client applications in a cloud environment (e.g. QuickBooks, Lacerte, Bluebeam, AutoCad, Revit, etc.) • Manage and support user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support (e.g. Duo, Microsoft), and onboarding/offboarding tasks. • Respond to and resolve support tickets in the IT service management (ITSM) platform; ensure accurate documentation and timely follow-up. • Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution. • Participate in IT projects including deployments, office moves, and system migrations. Skills, Knowledge & ExpertiseTechnical Skills: • 5+ years of experience in a Windows systems administrator role. MS900/AZ900 certifications are a plus. • 3+ years of supporting private/public cloud environments: VMWare Horizon, Citrix, TS/RDS, or other VDI solutions. VCTA/VCP is a plus. • 3+ years working with networking, including TCP/IP, DHCP, DNS, SMTP, HTTP, and distributed networks. CCNA is a plus. • Solid experience using Veeam, Office 365, GPOs, VOIP, MDM, Cisco, Sophos, and SonicWall firewalls. • Intermediate knowledge of VMware and Hyper-V environments. • Strong knowledge of Windows Server. • Strong knowledge of Windows AD, DHCP, and DNS. • Database experience, including knowledge of SQL. • Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workplace. • Interest in Cloud Engineering and its impact on greater business practices. • Skilled at working in tandem with a team of engineers, or alone as required. Experience: • Minimum of 3 years in a support role within a Managed Services Provider (Tier 2 Escalated support). • Experience supporting/deploying virtual desktop instances, printers, mobile phone devices. • Troubleshooting connectivity issues. • Additional consideration given for experience with event monitoring and response, especially NinjaOne RMM. Education• Preferred: Associate's degree in information technology or a related field. • Mandatory: High School diploma or equivalent.

Under the direction of the manager or supervisor, this position is responsible for answering calls to the Service Desk Group and consistently providing premier service and guidance to the user community in the identification of problems, analysis of alternatives and implementation of effective solutions. Receives phone calls and answers questions from users having problems using computer software/hardware, applying knowledge of computer software, hardware, and procedures. This position is considered an essential employee for response to disaster situations. Shift Availability: Position requires flexibility to work any of the four shifts scheduled throughout the week. Shifts include: Day Shift: 6:00 AM - 2:30 PM or 7:00 AM - 3:30 PM Swing Shift: 2:00 PM - 10:30 PM Graveyard Shift: 10:00 PM - 6:30 AM High School diploma or G.E.D. 2 - 3 years of work experience in a Customer Experience position interacting directly with customers to help problem solve or work through challenging situations. Direct face-to-face or telephone support experience preferred. Experience in retail, call center, significant volunteer work, or training preferred. Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access, Power Point and SharePoint) or similar software. Knowledge of or ability to use Bank software. Demonstrated verbal and written communication skills to include excellent phone etiquette, effective writing and interpersonal communication skills. Must be analytical, detail oriented and organized with good problem solving skills. Must be able to meet deadlines and handle multiple priorities. Must be available for up to 24 hours per day, 7 days per week on-call support. Able to work evenings/nights and on weekends/holidays. May require sitting for periods of up to 4 hours at a time. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Utilizes available resources to provide first-level problem determination and resolution on problems received via telephone calls, e-mail and voice mails. Records all problems reported in the Problem Management system. Identifies/resolves basic problems and inquiries to ensure user productivity. Escalates unresolved problems to the appropriate staff. Performs regular follow-up according to procedures and confirms resolution with user prior to closing the problem reports. Maintains current knowledge of all products and services supported in order to provide agreed upon service levels to customers. Attends training sessions and identifies training needs. Independently maintains an in-depth education and working knowledge of all aspects relevant and necessary to supporting department goals in providing superior service and resolving issues. Keeps abreast of system and network status, security threats such as viruses, follows risk management guidelines and procedures, assists users in problem resolution, and recommends corrective actions. Participates in team projects, understands Service Desk's Service Level Agreements and works towards its achievement. Periodically reviews on-line procedures and assists with maintenance. Educates users on systems and processes and acts as an IT consultant. Follows assigned tasks through to completion with minimal to no supervision and is accountable to user and department. Performs all other miscellaneous responsibilities and duties as assigned.

What's in it for you?! Mission-driven work serving the underserved on Maui! Strong team culture built on compassion, equity, and inclusion! Competitive pay + employer-covered medical, dental & vision! 401(k) with employer match, life insurance, and generous PTO! Access to student loan repayment and continuing education support! Stability from being a longstanding Federally Qualified Health Center (FQHC)! Make a daily impact in a collaborative, patient-centered environment! If that's you, let's talk! Job Type : Full TimeLocation : Wailuku, HawaiiPay : Competitive Pay and Benefits! Job Description SummaryJoin a mission-driven healthcare team where technology supports community wellness! The IT Specialist plays a key role in maintaining secure, reliable systems that power clinical and operational excellence. This position offers hands-on involvement with hardware, software, and network infrastructure in a collaborative, service-oriented environment. Ideal for a detail-oriented problem solver who thrives on keeping systems running seamlessly and securely.What You'll Do Deploy, configure, and maintain IT systems including phones, biometrics, door access, and print servers Serve as secondary contact for escalated network or application issues Install, test, troubleshoot, and maintain hardware, software, and infrastructure components Provide timely helpdesk support and resolve user technical issues Collaborate with vendors to coordinate repairs, upgrades, and technical solutions Maintain accurate documentation for assets, configurations, and procedures Ensure compliance with HIPAA, cybersecurity, and internal security standards Participate in ongoing training and technology improvement initiatives What You'll Need Bachelor's degree in Information Technology or related field Minimum 3 years of professional IT experience Familiarity with healthcare or community health center systems preferred Proficiency with networking infrastructure, VMware 7.0, and print servers Knowledge of VOIP PBX systems, CAT5 wiring, and SonicWall Firewalls Experience with Unifi Cloud Key, Unifi Network, Access, and Protect Strong understanding of Office 365 and Exchange 365 Excellent written and verbal communication skills Ability to manage multiple priorities and maintain service excellence High integrity with adherence to all authorization and security protocols Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days Elina Sindhu #INDEH123

Hawai'i Pacific Health is a nonprofit health care system formed in 2001 with the merger of three longtime Hawai'i health systems. It is the state's largest health care provider, committed to providing the highest quality medical care and service to the people of Hawai'i and the Pacific Region through its four hospitals, 49 outpatient clinics and service sites, and more than 1,300 affiliated physicians. The system is anchored by its four flagship nonprofit hospitals: Kapi'olani Medical Center for Women & Children, Pali Momi Medical Center, Straub Clinic & Hospital and Wilcox Memorial Hospital, which have led groundbreaking initiatives in women's health, pediatric care, cardiovascular services, cancer care and bone and joint services. Hawai'i Pacific Health ranks among the top 5 percent of hospitals nationwide in the adoption of electronic medical records, with system-wide implementation that allows its hospitals and physicians to offer integrated, coordinated care throughout the state. Information Technology (IT) implements, supports and maintains all systems at Hawai'i Pacific Health facilities. The department encompasses the people, records and activities that process the data and information in the organization. The team provides support to users, and acts as the key liaison between the business community and vendors. It also codes, defines criteria, performs testing and debugging, and maintains programs in order to meet the informational needs of Hawai'i Pacific Health's numerous facilities and administrative offices. Our Service Desk team is responsible for providing first-level user and caller support relating to information systems. As the Service Desk Technician, you will deliver essential support to our Information Technology (IT) department and ensure that Hawai'i Pacific Health staff are able to access and benefit from the use of our cutting-edge technological tools. Specifically, you will provide phone support to staff with user access, desktop computers, applications and related technology, including administrative functions related to daily departmental operations. You will also receive, log, triage and assign follow-up actions as required to other staff within the IT Department. We are looking for someone detail-oriented, with outstanding customer service and communication skills and a commitment to delivering the highest quality health care to Hawai'i's people. Location: Harbor Court **Work Schedule:** Day/Night - 8 Hours **Work Type:** Full Time Regular **FTE:** 1.000000 **Bargaining Unit:** Non-Bargaining **Exempt:** No **Req ID** 30161 **Pay Range:** 26.81 - 33.51 USD per hour **Category:** Information Technology **Minimum Qualifications:** Bachelor's degree in Computer Science, Engineering, Business, Health Care or related field and/or equivalent combination of education, training and experience. Knowledge of desktop computers or information systems. **Preferred Qualifications:** One (1) year experience in desktop computer support. EOE/AA/Disabled/Vets Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Title: IT Specialist 0078476 Hiring Unit: OFC OF VP FOR STUDENT SUCCESS, STUDENT CO-CURRICULAR SUCCESS, MANOA CAREER CENTER Closing Date: Continuous; Review of applications will begin on February 19, 2025 and will continue until the position is filled. Band: B Salary : salaryschedulesandplacementinformation FullTime/PartTime:Full-time Month: 11-month Temporary/Permanent: Permanent Duties and Responsibilities SYSTEM ANALYSIS AND REQUIREMENTS DEFINITION * *Analyze and define system requirements; provide logical process designs and data structures for new systems; and define interface specifications in accordance with overall system design. * *Work with source system subject matter experts to understand the source data structures and data item definitions. Analyze source metadata, profile source data, and develop data mapping and transformation rules. * *Communicate and work with managerial, administrative, and technical staff to determine information needs, data flows, and system definitions and document these requirements. * *Exercise discretion and creativity within theoretical limits in the adaptation and application of evolving technologies and broad practical and emerging technical concepts, products, tools and services to a variety of diverse and multiple platforms. * *Make decisions regarding the application and modification of existing and emerging technologies, systems hardware and software that significantly impact various UH unit operations, multiple platforms, and numerous users. * *Work directly with customers and assess requirements based on strategic initiatives and customer needs; assess feasibility, cost and risk factors. * *Develop system specifications including timelines and functional specifications; translate system specifications into programming requirements including program modules and data element dictionaries. * *Determine software, equipment, and other tools necessary to implement the system. * *Determine feature lists of programs; evaluate progress during project stages; and modify work schedule and tools utilized to meet project requirements. * *Keep abreast of advances in information technology and assess the feasibility of incorporating into project plans and specifications. * *Advise individuals and groups having diverse viewpoints and opinions on the most appropriate, effective, and efficient solutions. * *Advise managers and customers of project requirements including hardware, operating systems and other software, technical support, cost, and timeframe. Propose options based on customer needs and recommend most feasible plan of action. CONCEPTUAL AND DETAILED DESIGN 13. *Develop and document functional description from the user's perspective which describes the system to be developed and the business solution to the problems identified. 14. *Develop and document technical descriptions of the system to be designed in order to satisfy the documented requirements within the identified constraints. 15. *Convert the conceptual design or business solution into technical programming specifications. The level of detail to which the system specifications are prepared is a function of the size and complexity of the new systems. 16. *Develop and document planning documentation for the development and implementation phases of the project. The four plans that are generally prepared include: implementation plan, system test plan, conversion plan, and training plan. SOFTWARE DEVELOPMENT AND MAINTENANCE 17. *Develops software programs involving complex data exchange among multiple programs and/or requiring sophisticated program logic; develops reusable software modules and reviews and updates program documentation to ensure adequacy. 18. *Program, evaluate, and test web-based applications using Java, HTML, JSP (JavaServer Pages), and JSTL (JavaServer Pages Standard Tag Library), and/or any other programming or scripting languages to meet project requirements. 19. *Develop software test procedures; design system test; coordinate system and parallel testing; evaluate test results and determine whether program(s) can be considered operational; performs software quality assurance testing. 20. *Evaluate, modify, and maintain existing applications. 21. *Ensure programming projects are planned, programmed, tested, and implemented by project deadlines. 22. *Work directly with customers to ensure that the necessary testing, "bug fixes", and programming modifications are completed by project deadlines. 23. *Resolve any operational problems related to the maintenance of information systems. 24. *Assess and evaluate the capabilities and limitations of new and upcoming programming or scripting languages. IMPLEMENTATION,POST-IMPLEMENTATION, AND TECHNICAL SUPPORT 25. *Provide project implementation and post-implementation support for sece web-based applications. 26. *Provide technical support in a timely manner, identify the cause(s), research, assess, solve and take action to prevent programming and/or system problems from recurring using available resources such as, but not limited to the following: hardware/software manuals, third party books, technical email lists, Internet newsgroups, technical support lines, online help systems, and other available resources. 27. *Serve as technical resource to non-technical administrators, staff, and to other IT professionals. 28. *Monitor and tune software performance; perform software trouble-shooting. 29. *Define and develop efficient queries and provide reports for ad-hoc requests. 30. Work a variable work schedule; and work outside normally scheduled work hours including day, night, weekend and/or holiday hours, as directed. 31. Other duties as assigned. * Denotes essential functions. Minimum Qualifications * Possession of a pertinent baccalaureate educational degree in Management Information Systems, Computer Science, Electrical Engineering, Information & Computer Sciences (ICS) or related field and 3 years of progressively responsible professional information technology experience with responsibilities for applications development, of which 2 years of the experience must have been comparable in scope and complexity to the next lower payband in the University of Hawai'i broadband system; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated. * Considerable working knowledge of applications development as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts, principles and methodologies. * Considerable working knowledge and understanding of the broad technology, systems, hardware and software associated with applications development. * Demonstrated ability to recognize a wide range of intricate problems, use reasoning and logic to determine accurate causes, and apply principles and practices to determine, evaluation, integrate, and implement practical and thorough solutions in an effective and timely manner. * Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials. * Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals. * If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations. * Considerable working knowledge of Java. * Considerable working knowledge of JSP and JSTL. * Considerable working knowledge of HTML and CSS. * Considerable working knowledge of one or more Database Management Systems (DBMS) such as Oracle or MySQL. * Considerable working knowledge of coding practices necessary for developing enterprise-wide, web-based applications; prototyping and iterative development techniques; and systems development methodology and techniques. * Demonstrated ability to develop and revise system plans, design documents, implementation plans, training material, and to conduct user group sessions and related interviews. * Demonstrated ability to develop clean, structured programs and conduct thorough testing; define, design, and develop efficient customized reports and ad hoc queries; and recognize problems, identify possible causes, and resolve routine problems. * Demonstrated ability to speak, read, comprehend, interpret, and write fluently in English. * Demonstrated ability to establish and maintain effective working relationships in a positive, service-oriented manner with others. * Demonstrated ability to work cooperatively with supervisor, project staff, and customers in a team environment to accomplish tasks and to meet deadlines. * Demonstrated ability to understand and follow oral and written instructions and documentation, write reports and procedures, and communicate effectively in a variety of situations. * Demonstrated ability to learn and apply new technologies independently and in a timely manner using books, manuals, and other resources. * Ability to work a variable work schedule; and work outside normally scheduled work hours including day, night, weekend and/or holiday hours, as directed. Desirable Qualifications * Considerable working knowledge of JavaScript and related technologies such as JQuery, React, AngularJS and Node.js. * Considerable working knowledge of java build tools such as Apache Maven or Apache Ant. * Considerable working knowledge of XML. * Considerable working knowledge of SQL (Structured Query Language). * Considerable working knowledge of Spring Framework. * Considerable working knowledge of issue tracking tools such as JIRA. * Considerable working knowledge of report generation tools such as Jaspersoft Studio. * Considerable working knowledge of documentation wiki and markup tools such as Confluence. * Considerable working knowledge of a source control system such as Subversion or GIT. * Considerable working knowledge of JUnit or DbUnit. * Considerable working knowledge of an IDE such as Eclipse or IntelliJ. * Working knowledge of Struts MVC, Spring MVC and/or Spring WebFlow. * Working knowledge of Groovy and Grails. * Working knowledge of Apache Web Server and the Tomcat servlet container. * Working knowledge of web service protocols such as SOAP (Simple Object Access Protocol) or REST (Representational State Transfer). * Working knowledge of Spring Boot. * Working knowledge of load testing tools such as JMeter. * Working knowledge of an object-relational mapping (ORM) framework such as Hibernate or JPA. * Working knowledge of usability concepts and disability requirements for web-based applications. * Working knowledge of Docker. * Working knowledge of deploying applications to Amazon Web Services or other cloud providers. * Working knowledge of RabbitMQ. * Working knowledge of workload automation tools such as Automic Automation. * Ability to design and develop dynamic prototypes and websites, development of online forms, and web user interfaces. * Ability to train users. To Apply: Click on the "APPLY" button on the top right corner of the screen to complete an application and attach required documents. Applicant must submit the following: * Cover letter indicating how you satisfy the minimum and desirable qualifications; * Current resume / curriculum vitae; * Names and contact information (including telephone number and email addresses) of at least three (3) professional references; * Copies of official undergraduate and graduate (as applicable) transcripts indicating degree conferred date with confidential information (i.e. social security number, date of birth) redacted. However, original official transcripts are required upon hire. Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. Incomplete, late or unreadable applications will not be considered. Academic record/grade summaries will not be accepted. Diplomas and copies will not be accepted. Note: If you have not applied for a position before using NeoGov, you will need to create an account. Inquiries: Wendy Sora (Director); *******************; ************. EEO, Clery Act, ADA The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information visit: ******************************************** Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks. In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at:***************************************************** or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office. In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status. Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: *********************************************************

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Pay is $50 per call Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: DESKSIDE Support Representative Distributed Client Services Location: ORANGE ,CA Duration:5year Job Description: · Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors. · provide remote O365 on workstations and mobile devices which would include in Tune MDM application Remote take-over skills a plus. · Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer's place of business for hardware or platform related issues. · Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current - 4 generations of Windows Operating Systems or Apple current OS -1. Familiarity with Microsoft Office Suite and other common software applications. Additional Information For more information, Please contact Shubham ************

Reports To: IT Security Manager Company: Lucayan Technology Solutions LLC Employment Type: Full-Time, On-Site Clearance: Secret Clearance About Us Lucayan Technology Solutions LLC is a leading government contracting firm, supporting national defense initiatives with top-tier technology services. We are committed to delivering secure, innovative IT solutions to federal clients. We are currently seeking a qualified and experienced IT professional to join our team as an IT Helpdesk II technician. This role is essential in resolving advanced technical issues, supporting IT infrastructure, and ensuring compliance with federal cybersecurity regulations. Job Summary The IT Helpdesk II technician will provide advanced (Tier 2) technical support within a fast-paced, security-conscious environment. This position serves as an escalation point for complex issues from Level 1 Help Desk staff and is responsible for in-depth troubleshooting, network and server support, and enterprise application assistance. The IT Help Desk II also mentors Level I staff, assists with system upgrades, and works closely with the IT Security Manager to ensure system performance, security, and operational efficiency in accordance with cybersecurity protocols and compliance standards. Key Responsibilities Handle escalated IT support requests involving complex hardware, software, and network issues via ticketing system, phone, email, or in-person. Perform in-depth troubleshooting and diagnostics to identify and resolve advanced technical issues. Coordinate with third-party vendors and service providers for specialized support and warranty services. Provide support for server and network infrastructure, including connectivity issues, server failures, and network performance concerns. Assist with configuration and management of network devices such as routers, switches, and firewalls. Monitor network performance and security, addressing issues proactively. Manage user accounts and permissions in Active Directory and other enterprise systems, including account creation, modification, and deactivation. Resolve complex login and access control issues, including advanced password resets and multi-factor authentication. Provide advanced support for enterprise software applications, including installation, configuration, troubleshooting, and performance optimization. Assist with software updates, patches, and upgrades to ensure security and compatibility. Provide technical support during organizational events, ensuring stable IT operations and connectivity. Assist with setup, configuration, and troubleshooting of specialized event-related IT equipment. Create and maintain detailed documentation for complex issues, solutions, procedures, and system configurations. Develop and update knowledge base articles to assist Level 1 Help Desk staff and end users. Mentor and train Level 1 Help Desk staff, sharing knowledge and providing technical guidance. Participate in incident and problem management processes, ensuring rapid resolution of critical issues and root cause analysis for recurring problems. Monitor Help Desk performance metrics, such as ticket resolution times, system uptime, and user satisfaction. Generate detailed reports and recommend process improvements and technology enhancements based on performance data. Collaborate with other IT teams to address cross-functional issues and improve service delivery. Qualifications Required: Education: Associate degree in Information Technology, Computer Science, or related field; or equivalent experience. Experience: 2+ years in IT support, with at least 1 year handling Tier 2 responsibilities in a government, military, or enterprise environment. Clearance: U.S. citizenship required; must hold or be able to obtain and maintain a DoD Secret Clearance. Active Security Clearance or higher Certifications (DoD 8570 IAT Level II requirement): One of the following required within 6 months of hire: CompTIA Security+ CE CompTIA CySA+ Cisco CCNA Security Equivalent IAT Level II certification Training Requirements (must be completed within 30 days of hire, then annually): DoD Cyber Awareness / IA Training DoD AT Level I (Anti-Terrorism Awareness) OPSEC Awareness Training (Level I) iWATCH Training Preferred: Active DoD security clearance (Secret or higher). Experience with NIST SP 800-171, DFARS, or CMMC frameworks. Familiarity with enterprise-level software applications and IT ticketing systems. Prior experience supporting government or defense contracting environments. Work Conditions Onsite work required at our Honolulu, Hawaii location. Standard duty hours: Monday - Friday, 0800-1600 HST, excluding federal holidays. Occasional after-hours or on-call support may be required for outages, upgrades, or security incidents. Physical ability to lift up to 25 lbs and assist with IT equipment setup and movement. Apply today to join a high-performing, mission-driven team supporting national security through advanced IT and cybersecurity solutions!

SkyBridge Tactical is a privately held, Service Disabled Veteran Owned Small Business (SDVOSB) founded in 2008 organically filling a need for relevant training expertise, providing culturally attuned, former military professionals as instructors to bring proven tactical procedures and techniques in support of USSOCOM's mission. SkyBridge Tactical has evolved into a full spectrum service provider dedicated to supporting our customers across the globe with Program/Project leadership and subject matter expertise in all components of Acquisition, Logistics, Operations, Intelligence, Security, Engineering, Rapid Prototyping, Maintenance, and Training (including all supporting corporate functions). Job Description General Responsibilities: • Install, configure, and maintain site customer's LAN and SAN network devices. • Install, configure, and maintain Cisco 6500/4500/3800/3700 series switches and routers • Install, configure, and maintain Cisco MDS series SAN fabric switches. • Employ network management expertise in the area of fault management, configuration management, performance management, and security management • Responsible for the daily operations, maintenance, and 100% functionality of LAN/WAN support equipment. • Coordinates with local network authority to ensure all routers/switches are in compliance with local security policy and configuration standards. • Performs routine tasks such as port configuration, enable/disable ports, update device OS, check logs, perform backups of system configuration and/or logs, run physical media to/from network equipment and rack mounted components. • May be required to perform as backup to the SAN-Network administrator for short periods. • Ensures full functionality for all assigned Storage Area Network switches to establish the fabric. • Ensures operational and IA best practices are adhered to during system sustainment activities. • May be required to perform vulnerability checks to determine IA threats. • Performs routine patching per OEM guidance. • Assist in establishing new LUNs to meet customer requirements. • Configures port groups and ensures the physical path between SAN attached servers and the SAN controller are available. • Performs daily check of all SAN links via Cisco Fabric Manager Server. • Coordinates dual path configuration with server administrators to ensure redundant links for system data path resilience. • Experienced in a wide range of Internetworking technologies, systems, and telecommunication architectures. • Experience different flavors of Cisco IOS and Catalyst OS platforms. • Routine design, planning, and implementation of various levels of Secure Enterprise and Campus data/voice networks. • Configuration of Overall Network Routing and Switching, VLANS, Access Control Lists, spanning tree, bridging, HSRP, load-balancing, backup routes, TACACS+, and VoIP (Cisco Call Manager & Unity Servers). • Daily Network Monitoring, analysis, and security auditing using Cisco Works, HP OpenView, MRTG, What's Up - Gold, Cisco Network Analysis Modules, and Cisco ACS. • Installation of infrastructure such as Category 5 cabling, Fiber Optics, and Serial RS standard solutions. • Conducts evaluation, recommendation, and integration of new technologies into the LAN/WAN environment. Mandatory Skills Requirements: • CompTIA Security + • Minimum CE: Cisco Certified Network Associate (CCNA) • Preferred CE: Cisco Certified Network Professional (CCNP) • Must have the ability to perform routine system maintenance and computer system administrative functions. • Has knowledge of, and is capable of using, operating systems and database management systems. • Performs analysis of system operations. Must have experience in fault detection, isolation, and correction of computer systems and individual peripheral devices. • Must be available for assignment to various CONUS/OCONUS sites for extended terms. • Military experience is highly desirable. Completion of a U.S. Military Service Non-Commissioned Officer (NCO) or Senior NCO Academy Course and/or Officer Basic or Advanced Course is desirable. Other Skills Preferred: • Cisco IOS for LAN/WAN routers and switches • Cisco IOS for SAN fabric networking switches • Management of Cisco MDS SAN switches highly preferred. • Cisco Fabric Manager experience a plus. • Alter point, Solar Winds, or other network monitoring applications. SkyBridge Tactical, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with SkyBridge Tactical through its online applicant system, please contact SkyBridge Tactical at **************. is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. SkyBridge Tactical utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. SkyBridge Tactical does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access ************************* as a result of your disability. Qualifications Mandatory Skills Requirements: MUST have an ACTIVE TS/SCI • CompTIA Security + • Minimum CE: Cisco Certified Network Associate (CCNA) • Preferred CE: Cisco Certified Network Professional (CCNP) • Must have the ability to perform routine system maintenance and computer system administrative functions. • Has knowledge of, and is capable of using, operating systems and database management systems. • Performs analysis of system operations. Must have experience in fault detection, isolation, and correction of computer systems and individual peripheral devices. • Must be available for assignment to various CONUS/OCONUS sites for extended terms. • Military experience is highly desirable. Completion of a U.S. Military Service Non-Commissioned Officer (NCO) or Senior NCO Academy Course and/or Officer Basic or Advanced Course is desirable. Additional Information All your information will be kept confidential according to EEO guidelines.

Title: IT Specialist / Business Analyst 0078451, 0080165 Hiring Unit: Information Technology Services, Enterprise Systems Band: B Salary :salary schedules and placement information Full Time/Part Time: Full-time Temporary/Permanent: Permanent Duties and Responsibilities (* denotes essential functions) * *Plan and manage all phases of the project, including general and technical implementation plans, identifying major tasks to be completed, coordination of hardware resources, system testing, conversion, and training. Work directly with customers and assess requirements based on strategic initiatives and customer needs, feasibility, cost and risk factors with web applications developed by Enterprise Systems, including, but not limited to the Student Information System. * *Evaluate progress of project stages to ensure deadlines are met. Modify work schedule and tools utilized to meet project requirements. * *Keep abreast of advances in information technology and assess the feasibility of incorporating into project plans and specifications to deliver better value to the customer. * *Analyze and define system requirements; provide logical workflows and data structures for new systems; and define interface specifications in accordance with overall system design. * *Work with subject matter experts to understand the source data structures and data item definitions. Analyze source metadata, profile source data, and develop data mapping and transformation rules. * *Communicate and work with managerial, administrative, and technical staff to determine system information needs, data flows, and definitions. Document what is learned to develop materials which match processes, system features and functionalities as indicated. * *Develop and determine system specifications, including timelines and functional specifications; translate specifications into programming requirements; determine feature lists of programs to be developed. * *Communicate directly with end-users and serve as a liaison to technical leads of other entities that directly interface with web applications developed by Enterprise Systems, including, but not limited to the Student Information System. This includes but is not limited to those involved with student and fiscal related services, human resources, and Research Corporation of the University of Hawai'i (RCUH). * *Provide project implementation and post-implementation assistance for enterprise applications supported by Enterprise Systems. * *Develop and design software test procedures; coordinate system, parallel and quality assurance testing and evaluate test results to determine whether program(s) can be considered operational. Monitor and review system performance and user problems to determine if system adjustments or enhancements are necessary. * *Provide training on system changes and new features to both users and peers and others who provide system maintenance support. * *Coordinate the identification and resolution of production-related problems with ITS System Services Infrastructure work group; implement controls to eliminate or minimize production mistakes. * Other duties as assigned. Minimum Qualifications * Possession of a pertinent baccalaureate educational degree in Business, Data Science, Management Information Systems, Information & Computer Sciences, and/or related field and 3 years of progressively responsible professional information technology experience with responsibilities for administrative systems analysis, of which 2 years of the experience must have been comparable in scope and complexity to the next lower payband in the University of Hawai'i broadband system; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated. * Considerable working knowledge of administrative systems analysis as demonstrated by broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts, principles and methodology. * Considerable working knowledge and understanding of the broad technology, systems, hardware and software associated with administrative systems analysis. * Demonstrated ability to recognize a wide range of intricate problems, use reasoning and logic to determine accurate causes, and apply principles and practices to determine, evaluation, integrate, and implement practical and thorough solutions in an effective and timely manner. * Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials. * Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals. * For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations. * Considerable working knowledge in gathering and analyzing processes in relation to computers and cyber security requirements. * Considerable working knowledge of researching Federal regulations, interpretation and application of Federal laws and policies. * Considerable working knowledge in analyzing data to draw business-relevant conclusions. * Considerable working knowledge of data visualization techniques and tools. * Working knowledge of modeling, flow charting and procedural report presentation, using tools such as Visio, Draw.io, etc. * Demonstrated ability to speak, read, comprehend, interpret, and write fluently in English. * Demonstrated ability to learn and apply new technologies independently and in a timely manner using books, manuals, and other resources. * Ability to train. * Ability to work outside normally scheduled work hours including day, night, weekend and/or holiday hours, as directed. * Considerable working knowledge of Microsoft suite of products such as Word, Excel and PowerPoint. Desirable Qualifications: * Considerable working knowledge of Structured Query Language (SQL). * Working knowledge of Ellucian's Banner Student Information System and its interdependencies from student, faculty or staff perspectives. * Demonstrated ability to ensure and maintain accuracy in Student Information Systems. * Working knowledge of Student Financial Aid concepts and processes. * Working knowledge of usability concepts and ADA compliance requirements for web-based applications. TO APPLY: Click on the "Apply" button on the top right corner of the screen to complete an application and attach required documents. Note: If you have not previously applied for a position using NeoGov, you will need to create an account. Applicants must submit the following: * Cover letter to the selection committee indicating interest in the position and how the minimum and desirable qualifications are met, * Resume, * The names and contact information (telephone number and email addresses) of at least three (3) professional references, * Copies of educational transcripts are acceptable; however, original official transcripts will be required at time of hire. Diplomas and copies will NOT be accepted. Transcripts issued from an institution outside of the United States of America (USA) require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant. Late or incomplete applications will not be considered. The application will be considered incomplete if any of the required documents/materials are not included or are unreadable. Please redact references to social security numbers and birthdate on submitted documents. Employment may be contingent on verification of credentials and other background information, including the completion of a criminal history check. Inquiries: **************, ******************* EEO, Clery Act, ADA The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: ******************************************** Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks. In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: ***************************************************** or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office. In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status. Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: *********************************************************