Help desk analyst jobs in Huntington, NY - 375 jobs
All
Help Desk Analyst
Technical Support Specialist
Information Technology Technician
Computer System Technician
Computer Technician
Information Technology Specialist
Support Associate
Information Technology Administrator
Information Technology Specialist
Swimwear Anywhere Inc. 4.2
Help desk analyst job in Farmingdale, NY
The IT Specialist provides comprehensive IT support and ensures efficient resolution of technical issues. Responsibilities include diagnosing and troubleshooting system problems, performing hardware and software maintenance, and managing user accounts and IT assets. Key functions include monitoring IT assets, ensuring compliance, and enhancing helpdesk efficiency to meet service level agreements (SLAs).
Position Responsibilities and Accountabilities
Technical Support and Issue Resolution
Serve as the primary point of contact for employees seeking technical assistance via phone, ticketing systems, instant messaging, and email.
Diagnose and troubleshoot computer system issues individually or in collaboration with team members, identify root causes, and implement effective solutions.
Perform PC and MAC upgrades, repairs, and maintenance, including license tracking and hardware/software configurations.
Follow up on outstanding requests to ensure timely and thorough resolution while maintaining service level agreements (SLAs).
Provide technical guidance to end-users on IT tools, systems, and processes to reduce downtime and enhance productivity.
Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction.
User Management, and Asset Oversight
Enabling and disabling user accounts, ensuring efficient configuration and deployment of desktops and workstations using standardized OS images and software.
Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively.
Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.
Research and recommend hardware and software solutions, evaluating vendor products for cost-effectiveness and quality.
Conduct routine audits to maintain compliance, ensure equipment availability, and identify optimization opportunities.
Qualifications and Competencies
Strong troubleshooting, analytical, and diagnostic abilities
Excellent interpersonal and teamwork skills
Proven problem-solving, communication, and organizational skills
Ability to stay organized and create clear, thorough documentation for processes and procedures
Working knowledge of network devices, including switches, access points, and firewalls
Willingness to learn new technologies, adapt to evolving support needs, and contribute to service-excellence goals
Experience with warehouse systems (e.g., Zebra scanners, pack stations) is a plus
Ability to perform heavy lifting (50+ pounds)
Ability to travel as needed
Education and Experience
Bachelor's Degree in Computer Science or Information Systems a plus
Minimum 3-5 years of IT experience required
Windows and MAC support required
Must be well-versed in network configuration and troubleshooting
Must be able to support Windows Server 2012 and up
Active Directory, GPO, DNS, and DHCP experience
Avaya IP Office experience is a plus
$72k-112k yearly est. 4d ago
Looking for a job?
Let Zippia find it for you.
Support Associate - Westport
Theory 4.4
Help desk analyst job in Westport, CT
At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.
Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product.
In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.
We look forward to receiving your resume.
The Responsibilities
A Support Associate works within the store team to help achieve store sales and inventory goals. The Support Associate partners with the management and sales team to ensure a seamless flow between front and back of house. This role should be well versed in standard operating procedures and provide customers with utmost customer service.
Business Leader
Demonstrate excellent knowledge of the product to support the brand goals
Understand company tools, incentives & strategies to support meeting store sales goals
Maintain all-areas back of house including stock organization, shipping/receiving, and supply orders per policy and procedure.
Efficiently execute register functions and inventory transactions.
People Leader
Ensure effective communication between all team members
Supports ways to keep the team motivated and engaged
Contribute new & innovative ideas to support meeting business goals
Participate in all training and development meetings.
Operations Leader:
Ensure all functions of the store are maintained to support a superior shopping-experiences
Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork
Support in areas of risk management, physical security, store cash control and inventory control.
Participate in physical store inventories.
Identify product concerns and communicate inventory needs to support the business goals
Comply with all point of sale register policy and procedures
Customer Focus:
Support building meaningful relationships with clients through strong-interpersonal skills both in store and over the phone.
Collaborate with all team members to support a superior shopping experience
Ensure client needs are quickly and effectively met for overall customer satisfaction
Uphold merchandise standards and maintain visual directive.
Be present on and off the floor as a Theory Brand Ambassador
The Essentials
1+ years' prior work experience in a client-centric, sales, support, or back of house environment.
Dynamic interpersonal and communication skills, both verbal and written
Independent work ethic, time management skills
Computer skills to operate point of sale system, experiences with teamwork is a plus
As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.
Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.
$26k-44k yearly est. 1d ago
Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Help desk analyst job in Bridgeport, CT
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$44k-76k yearly est. 8d ago
Technical Support Specialist
4Ds Corp
Help desk analyst job in Hicksville, NY
Founded in 2015, 4DS Corp. is a NY based multi-asset logistics, e-commerce and business solutions organization with a large variety of products and brands under its portfolio. We are a global importer, distributor and retailer, consisting a collection of multiple sub-companies involved in a variety of brands and industries, which span across food services, office supplies, electronics, solutions, payments and more.
Job Description
Responsibilities for Technical Support Specialist
Install and configure computer systems and applications within the company
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Actively update, maintain and monitor all aspects of computer networks
Resolve technical issues related to network interruptions
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
Maintain a working log detailed all required system updates, as well as the date of completion
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Assist management in creating training materials pertaining to computer troubleshooting and usage
Qualifications
Qualifications for Technical Support Specialist
A bachelor's degree in computer science or related technology field is preferred
Industry-specific certification in relevant computer languages or software may be required
1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Comfortable working in and assisting others through company helpdesk software, such as Freshdesk in addition to other remote access desktop programs
Accept constructive criticism and customer feedback regarding their experience with software or IT services
Extensive experience working with different operating systems including Windows and Mac OS
Professional written and interpersonal skills are essential when communicating with customers and clients
Ability to prioritize and manage several milestones and projects efficiently
Additional Information
Additional Information
Job Type: Full-Time
Work Location: Hicksville, NY
**We offer CPT, OPT, H1B Sponsorship for International Applicants (US Only)
All your information will be kept confidential according to EEO guidelines.
$48k-84k yearly est. 1d ago
IT Help Desk Support
Kissusa
Help desk analyst job in Port Washington, NY
Summary:The IT HelpDesk Associate will offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.Job Description:
Responsibilities:
· Serves as the first point of contact for customers seeking technical assistance over the phone, email or ticket system
· Perform remote troubleshooting through diagnostic techniques and pertinent questions
· Determine the best solution based on the issue and details provided by customers
· Walk the customer through the problem-solving process
· Direct unresolved issues to the next level of support personnel
· Provide accurate information on IT products or services
· Record events and problems and their resolution in logs
· Follow-up and update customer status and information
· Pass on any feedback or suggestions by customers to IT team
· Identify and suggest possible improvements on procedures
· Install MS office s/w products and manage accounts
· Manage company phone system
· Install Windows 7 & 10 and manage accounts
· Support Sales Apps on PC, MAC, and Mobile devices
· Manage IT assets thru IT Management Systems
· Other IT related tasks given by managers
Qualifications:
· BS/BA in IT, Computer Science, or relevant field
· Proven experience as a helpdesk technician or other customer support role
· Tech savvy with working knowledge of office automation products, databases and remote control
· Good understanding of computer systems, mobile devices and other tech products
· Ability to diagnose and resolve basic technical issues
· Excellent communication skills
· Customer-oriented and cool-tempered
· MS office (Word, Excel, PowerPoint, Access) skills
· Proficiency in English and Korean
Benefits
Premium Medical Insurance Coverage
401(k) Savings Plan
Paid Time Off (PTO) based on seniority
Paid Holidays
Additional Workplace Offerings (subject to change or eligibility.)
Annual Bonus Plan
Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
Summer Fridays
Complimentary Gourmet Breakfast, Lunch, and Dinner
Relocation Support for New Hires
Work Anniversary Recognitions
Congratulatory & Condolence Gifts
Employee Referral Bonus Program
License/Certification Reimbursements
Corporate Employee Discounts
Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
Commuter Support (Shuttle Bus Program and EZPass Support)
Vehicle Perks
Qualification(s):Education(s):Bachelor of Science (B.S): Computer and Information ScienceWork Experience:Experience Range I: 0 - 2 years of relevant experience or industry exposure in a related field Skill(s):Microsoft ComputerLanguage(s):EnglishCertification(s):Not Applicable
The anticipated compensation range is
19.25 - 36.55 USD Hourly
Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.
Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the “Company”) is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
$48k-84k yearly est. Auto-Apply 43d ago
Technical Support Analyst
Primerx
Help desk analyst job in Uniondale, NY
PrimeRx, the go-to pharmacy management software, is seeking a Pharmacy Application Tech Support L1 and L2, to provide technical support to our growing customer base of Independent, Long Term Care, Specialty, Mail Order, Regional & National Chain, Hospital & Health System pharmacy customers throughout the U.S. and beyond. In this role, you will provide technical support for our line of pharmacy management software, services, APP, API Interface offerings, and hardware and network support needs for our PrimeRxTM Pharmacy Management System customers through engagement via phone, email, chat, web meeting, and other customer communication mechanisms. PrimeRx™ is the engine that powers thousands of pharmacy operations. We seek talented people to join our Support Service Team to deliver best-in-class customer service and technical support for our customers and their patients.
This position is open to candidates located in New York only.
JOB RESPONSIBILITIES:
Handle qualitative 20+ calls per day in a fast-paced environment with a presentable tone and delivery techniques in support of our pharmacy customers.
Demonstrate strong communication skills (written and verbal) thru the delivery of internal and external email, chat, web meeting, and verbal interactions with clients, colleagues, and vendors for effective ticket documentation and timely resolution of customer inquiries.
Proactively engage clients to address customer inquiries with timely and effective solutions and exceptional customer satisfaction while maintaining effective KPIs (95% First-Call Resolution) and SLAs (90% of all calls answered/responded to within 60 seconds).
Become proficient in resolving routine pharmacy customer inquiries such as insurance rejections, software/hardware/network settings, and functionality questions on our line or Prime branded pharmacy management products, services, APPs, and Interfaces.
Execute effective Root Cause Analysis escalations in collaboration with Support Service Manager and Subject Matter Experts as required to ensure effective ticket resolution and customer satisfaction
BENEFITS:
Refreshments & Dining- HQ
Medical Insurance
Dental Insurance
Vision Insurance
401k safe harbor plan, match up to 4%
HSA/FSA/Commuter
Paid STD/Life
Employee discount program
Employee assistance program
Spring Health - mental well-being program
Paid Prenatal Leave
This position is open to candidates located in New York only.
Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.
We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.
We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
$48k-84k yearly est. 60d+ ago
IT Help Desk Support - Level II
K2 Staffing
Help desk analyst job in Harrison, NY
Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a HelpDesk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$48k-83k yearly est. 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Help desk analyst job in Levittown, NY
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$33k-46k yearly est. 20d ago
Technical Support Specialist
Digital Provisions
Help desk analyst job in Ronkonkoma, NY
Digital Provisions, is the leading security integrator on Long Island, New York, delivering advanced security solutions to a wide range of clients, including K-12 schools, businesses, and public institutions. Our passion lies in creating safe environments by partnering with educators, government officials, law enforcement, and private enterprises. Through these collaborations, we design and deploy comprehensive security systems tailored to each client's unique needs. Whether safeguarding schools, businesses, or public spaces, we have the expertise to assess risks and implement solutions that protect people and property, allowing our clients to focus on their core missions.
Digital Provisions is seeking a Technical Support Specialist for its Ronkonkoma, NY Branch. The Technical Support Specialist will provide hands-on and remote support for security systems and IT infrastructure. This role is ideal for individuals eager to build their technical knowledge while delivering high-quality service to customers. With opportunities for growth, the position emphasizes mentorship, troubleshooting skills development, and customer interaction.
***This is an in-office role, located in Ronkonkoma, NY.***
In this role you will…
Technical Support & Troubleshooting:
Assist with diagnosing and resolving basic hardware, software, and network-related issues.
Utilize troubleshooting techniques for resolving computer and network problems, with support from senior team members.
Maintain accurate records of support requests and resolutions, contributing to a shared team knowledge base.
Customer Service & Communication:
Provide clear and patient communication when assisting non-technical customers with technical issues.
Handle customer inquiries professionally, remaining calm under pressure and focusing on problem resolution.
Collaborate with internal teams to support other departments when needed.
Learning & Development:
Participate in on-the-job training and mentorship programs to develop technical and troubleshooting skills.
Stay open to feedback and actively work to learn new technologies, tools, and systems relevant to security integration and IT support.
Work toward foundational certifications such as CompTIA A+ or Network+ as part of your professional growth.
Team Collaboration & Flexibility:
Adapt to new challenges and shifting priorities in a dynamic work environment.
Participate in after-hours service rotations when required.
You've got what it takes if you have…
Technical Knowledge:
Familiarity with basic hardware, software, and networking concepts.
Exposure to SQL or scripting (e.g., PowerShell) is a plus.
Basic knowledge of low voltage systems is desirable.
Customer Service Skills:
Strong verbal and written communication skills.
Ability to remain patient and helpful under pressure.
Educational Background & Certifications (Preferred, not required):
Relevant coursework in IT, computer science, or networking.
Certifications such as CompTIA A+ or Network+ are a plus or a willingness to pursue them.
Experience:
1-2 years of experience in a technical support role (internships, part-time jobs, or coursework are considered).
Adaptability & Enthusiasm:
Willingness to take on new challenges and learn in a fast-paced environment.
Enthusiasm for security systems and IT support.
Potential for Growth:
This role offers the opportunity to develop into more senior technical positions over time, building expertise in security integration and IT support. As part of Digital Provisions, you will have access to mentorship, training, and industry certifications to advance your career.
Benefits:
Pay of $24-27 per hour
10 days of PTO
Five paid sick days
Nine paid holidays
Company Sponsored Health insurance
401k Retirement Benefits
Required training/licensing paid for by company
Voluntary professional development opportunities
Overtime and potential bonus pay
$24-27 hourly Auto-Apply 7d ago
IT Help Desk Technician
Fabrication Enterprises Inc.
Help desk analyst job in Elmsford, NY
Job Description
We are seeking a proactive and detail-oriented IT HelpDesk Technician to join our team. You will be the first point of contact for technical issues, responsible for maintaining our hardware fleet, managing user identities via Microsoft Entra, and ensuring our endpoint security remains robust. The ideal candidate has a "hands-on" approach to hardware and a strong grasp of the modern Microsoft 365 ecosystem.
Key Responsibilities
Hardware & Peripherals: Install, configure, and troubleshoot desktops, laptops (Windows-based), printers, and docking stations in both office and warehouse environments.
Identity & Access Management: Manage user accounts, groups, and permissions using Microsoft Active Directory/Entra
Endpoint Management: Execute OS imaging and software deployment tasks using Microsoft Intune.
Software Support: Provide expert-level support for the Microsoft Office 365suite (Outlook, Teams, Word, Excel).
Network Troubleshooting: Diagnose basic connectivity issues, including Wi-Fi, Ethernet, and VPN configurations, maintain server racks and network patch panels.
Security & Compliance: Monitor endpoint health via Microsoft Defender and ensure all devices meet company cybersecurity standards.
Documentation: Maintain an accurate inventory of assets and document resolution steps in our ticketing system.
Internal Application Support: Provide basic support for FEI specific applications including but not limited to user maintenance, basic application troubleshooting and basic application management.
Technical Requirements
Operating Systems: Advanced knowledge of Microsoft Windows 10/11.
Cloud Infrastructure: Experience with Microsoft 365 Admin Center, Entra ID (formerly Azure AD), and Intune.
Deployment: Proven experience imaging and deploying Windows devices in a corporate environment.
Networking: Understanding of TCP/IP, DNS, and DHCP basics.
Cybersecurity: Familiarity with basic security principles (MFA, phishing awareness, and antivirus management).
Preferred Qualifications
Certifications: CompTIA A+, Network+, or Microsoft 365 Certified: Endpoint Administrator Associate.
Experience:1-3 years of experience in a formal IT support or HelpDesk role.
Communication: Ability to explain complex technical concepts to non-technical staff with patience and clarity.
$48k-83k yearly est. 8d ago
IT Technician
Long Island Vitreo Retinal Consultants P.C
Help desk analyst job in Great Neck, NY
Vitreoretinal Consultants, one of the largest providers of the Retina subspecialty within Ophthalmology is seeking an IT Technician to work in our NY offices. In this role, you will be an important part of the team whose job is to support the IT Manager in the delivery of exceptional retina care to our patients. This position requires dedicated individuals who enjoy working with staff and doctors. You will also be required to travel to our other locations in Great Neck, Westbury, Riverhead, Rockville Center, Hauppauge, Flushing, Scarsdale, Elmhurst and New City. To learn more about our business visit. **********************
This FT position is 95% IT and 5% Facilities management. The individual will work as a team member with our current IT and Facilities managers.
Skills required:
Strong computer server maintenance experience
The applicant MUST have a current Microsoft Certification as well as a current VM Ware certification.
Expert knowledge of IT best practices, policies, and regulations
Willing to train staff
In-depth understanding of programming, computer science and digital security
A clear understanding of client/server technology and network architecture
Good communication, including writing, speaking and active listening
Strong problem-solving, critical thinking and decision-making skills
Customer service and interpersonal skills
Excellent attention to detail
Great project management skills, including organization, planning, time management and prioritization.
Basic handyman skills
IT Technician duties and responsibilities:
The IT Technician is responsible for several different tasks related to overseeing a company's computer networks and improving the company's network systems. Some of their daily responsibilities include:
Developing new network troubleshooting strategies to help reduce downtime and decrease maintenance costs.
Creating rational strategies for upgrading the company's network software whenever a new update is available
Constructing and implementing plans to ensure the company's network continues to operate smoothly in the event of a problem
Staying up to date with new network technology and reporting this information to the executive team each quarter
Working closely with other department Managers to assess the growth needs and maintenance of the company's network
Run cables as needed
Work with our software vendor ensuring servers are fully operating for all locations, troubleshoot and fix any downtime outages
Create all employee network log ins and door access
Monitor employee internet usage
Assist the compliance officer to ensure SRA are performed yearly
In charge of purchasing and installing all equipment and computer set-ups for employees and physicians
Participation in the annual budget process, produce spreadsheets of needed medical and computer equipment
Facilities Assistance Responsibilities
Facility and Alarm system monitoring, alert CEO, CFO and/or Practice Administrator of any alerts
Equipment inventory management
Assist in Price shopping for new equipment
Equipment problem trouble shooting
Equipment installation
Phone and Printer systems management
Job Type: Full-time
Pay: $110,000.00 - $120,000.00 per year
Benefits:
401(k)
Health insurance
Dental insurance
Vision coverage
PTO
Experience level:
2 years
Schedule:
8 hour shift
Education:
Bachelor's (Preferred)
Experience:
Maintenance: 1 year (Preferred)
License/Certification:
Driver's License (Required)
Reliable car (Required)
Ability to Relocate:
Must be willing to work out of our Westbury office and travel to our other NY offices as needed.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Education:
Bachelor's
License/Certification:
Driver's License (Required)
VMware Certification (Required)
Microsoft Certified: Azure Data Engineer Associate (Required)
Microsoft Office Specialist (Required)
Ability to Relocate:
Westbury, NY: Relocate before starting work (Required)
Work Location: In person
$110k-120k yearly 17d ago
IT Systems Administrator
Mercedes-Benz of Smithtown 3.2
Help desk analyst job in Saint James, NY
Competition Automotive Group is a family-owned organization with over 60 years of proudly serving our community. We are dedicated to meeting our customers needs through integrity, teamwork, and exceptional service. Our success is driven by associates who take pride in their work and the relationships they build every day. We offer a supportive, growth-oriented environment where employees can build rewarding, long-term careers.
We are currently seeking an experienced IT Systems Administrator with a passion for technology. Our organization is looking for a skilled and experienced IT Systems Administrator who thrives on solving problems and keeping our systems running smoothly. The ideal candidate is proactive, detail-oriented, and confident in providing technical support while collaborating with team members to ensure reliable and secure technology operations.
Duties and Responsibilities:
Performs problem-solving and assistance on various software applications and hardware systems for group-wide users.·
Performs routine technical assistance and maintenance duties.
Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports, and/or systems errors.
Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
Assists with research and development initiatives and in the implementation of new technologies.
Assists with the
implementation of technology projects with moderate scope and impact.
Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
Maintains current knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
Assists with enhancing spreadsheets and related macros for speed, efficiency, and user-friendliness.
Performs miscellaneous job-related duties as assigned.
Bachelor's or equivalent degree in computer science or related field, preferred.
6-8 years of experience in a similar role.
Knowledge of a wide range of DMS, computer systems software, applications, hardware, networking, and communications.
Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
Knowledge of current technological developments/trends in the area of focus.
Proficiency with advanced spreadsheet formulas, functions and conditional formatting.
Strong interpersonal and communication skills and the ability to work effectively with a diverse community.
Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
Ability to analyze and resolve mid-level computer problems.
Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
Work is normally performed in a typical interior/office work environment.
Moderate physical activity. Requires occasional handling of heavy-weight objects up to 60 pounds and/or standing and/or walking between dealership sites each day.
Compensation details: 90000-100000 Yearly Salary
PI204543e57c76-31181-39546744
$65k-94k yearly est. 7d ago
Informational Technology Position
Connecticut Reap
Help desk analyst job in Westport, CT
Full-Time Position (12-months) Qualifications: * One to two years' experience in desktop or IT helpdesk support; * Bachelor's degree with a computer related major and applicable certifications highly desirable; * High proficiency in G-Suite or MS Office, especially Sheets/Excel;
* Experience with PowerSchool student management system and student/parent portals (or equivalent program);
* Proficiency in the setup and installation of Windows 11 and Microsoft Office applications;
* Strong phone communication and people skills;
* Strong analytical and problem-solving skills;
* Demonstrated ability to handle multiple assignments with attention to detail;
* Ability to prioritize and meet deadlines consistently;
* Effective oral and written communication skills;
* Knowledge of current technological developments and trends;
* Must have valid driver's license and vehicle to move between sites;
* Must be able to lift and move equipment weighing up to 50 pounds.
Responsibilities:
* Provide quality technical support to parents and staff via phone, email, and helpdesk program;
* Assist with the initial intake of and routing of service calls;
* Assist with software licensing management and student data privacy tracking;
* Assists with the procurement process of equipment, software and supplies for the technology department, including processing and tracking of assets and outsourced repair tickets;
* Assist with state reporting and data processing as needed;
* Assist in the setup and implementation of new technologies as needed;
* Handle additional responsibilities as delegated by the Operations Manager or Director of Technology.
Reports To: Director of Technology
Salary Range: $49,000-$51,000
(plus benefits including vacation, sick and personal days, health insurance and defined contribution plan)
Starting Date: March 2, 2026 or a mutually agreed upon start date
To Apply:
Internal applicants must submit an online application through the Westport Public Schools website. Job # 2064 (Please be sure to select internal applicant. This signifies one's current status as a Westport employee.)
External applicants must submit an online application through the Westport Public Schools website. Job # 2064 (Paper copies will not be accepted.)
The Westport Board of Education will not make employment decision (including decisions related to hiring, assignment, compensation, promotion, demotion, disciplinary action and termination) on the basis of race, color, religion, age, sex, marital status, sexual orientation, national origin, ancestry, disability (including pregnancy), genetic information, veteran status or gender identity or expression, except in the case of a bona fide occupational qualification.
$49k-51k yearly 28d ago
IT Technician
Visentry
Help desk analyst job in Englewood, NJ
Do you have proven Level 2 and Level 3 IT support experience?
Do you have experience working for an MSP?
Are you a "jack of all trades" and you want to grow your skills and knowledge in IT?
Are you motivated by learning and want to work for a company that will invest in your education and growth?
Do you have outstanding communication skills?
Do you want to join a supportive, dynamic small IT team ?
We are a small IT team handling a variety of issues that may include procedural, software, hardware, and operating system problems for their technologies, desktops, laptops, wireless devices, peripherals, servers, and software. Engineers are expected to have meticulous attention to detail, outstanding problem-solving skills, work comfortably under pressure and deliver on tight deadlines.
In this role, the IT Technician will be responsible for assisting the IT director in completing a variety of projects. You will be exposed to many different technologies. As such, the HelpDesk Level 2 will not be expected to know everything but is expected to be resourceful in finding solutions.
$34k-68k yearly est. 60d+ ago
Technical Support Specialist
4DS Corp
Help desk analyst job in Hicksville, NY
Founded in 2015, 4DS Corp. is a NY based multi-asset logistics, e-commerce and business solutions organization with a large variety of products and brands under its portfolio. We are a global importer, distributor and retailer, consisting a collection of multiple sub-companies involved in a variety of brands and industries, which span across food services, office supplies, electronics, solutions, payments and more.
Job Description
Responsibilities for Technical Support Specialist
Install and configure computer systems and applications within the company
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Actively update, maintain and monitor all aspects of computer networks
Resolve technical issues related to network interruptions
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
Maintain a working log detailed all required system updates, as well as the date of completion
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Assist management in creating training materials pertaining to computer troubleshooting and usage
Qualifications
Qualifications for Technical Support Specialist
A bachelor's degree in computer science or related technology field is preferred
Industry-specific certification in relevant computer languages or software may be required
1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Comfortable working in and assisting others through company helpdesk software, such as Freshdesk in addition to other remote access desktop programs
Accept constructive criticism and customer feedback regarding their experience with software or IT services
Extensive experience working with different operating systems including Windows and Mac OS
Professional written and interpersonal skills are essential when communicating with customers and clients
Ability to prioritize and manage several milestones and projects efficiently
Additional Information
Additional Information
Job Type: Full-Time
Work Location: Hicksville, NY
**We offer CPT, OPT, H1B Sponsorship for International Applicants (US Only)
All your information will be kept confidential according to EEO guidelines.
$48k-84k yearly est. 60d+ ago
Pharmacy Technician - Support Specialist
Primerx
Help desk analyst job in Uniondale, NY
PrimeRx seeks an experienced and detail-oriented Pharmacy Technician with 2-3 years of hands-on experience using PrimeRx software to join our dynamic support team. In this role, you will serve as a key resource in assisting our PrimeRx support organization, providing technical insights, user guidance, and workflow optimization support to clients using PrimeRx pharmacy management systems.
This position is open to candidates located in New York only.
KEY RESPONSIBILITIES: Responsibilities include but are not limited to:
Provide front-line support to pharmacies using PrimeRx software, helping resolve technical and user-related issues.
Act as a liaison between pharmacy staff and technical support teams, translating pharmacy workflow needs into actionable support items.
Offer insights and feedback to improve PrimeRx software functionality, training materials, and support processes.
Guide clients through best practices for pharmacy operations within the PrimeRx system.
Document issues, resolutions, and user feedback in support logs and ticketing systems.
Conduct training sessions or onboarding for new clients or support staff, leveraging your PrimeRx experience.
Participate in QA testing, user acceptance testing (UAT), and other initiatives aimed at improving PrimeRx features.
Collaborate with developers, trainers, and customer service representatives to ensure a seamless support experience.
Required Qualifications:
Certified Pharmacy Technician (CPhT) or equivalent experience, preferred.
2-3 years of experience working with PrimeRx pharmacy software in a retail or outpatient setting.
Strong understanding of pharmacy operations including prescription processing, inventory, billing, and third-party claims.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Proficiency in handling customer inquiries with professionalism and a problem-solving mindset.
Preferred Qualifications:
Prior experience in a technical support or customer service role.
Familiarity with other pharmacy software systems and healthcare IT.
Experience with helpdesk/ticketing systems (e.g., Salesforce, Jira).
Bilingual proficiency is a plus.
BENEFITS:
Refreshments & Dining- HQ
Medical Insurance
Dental Insurance
Vision Insurance
401k safe harbor plan, match up to 4%
HSA/FSA/Commuter
Paid STD/Life
Employee discount program
Employee assistance program
Spring Health - mental well-being program
Paid Prenatal Leave
This position is open to candidates located in New York only.
Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.
We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.
We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
$48k-84k yearly est. 60d+ ago
IT Help Desk Support - Level II
K2 Staffing
Help desk analyst job in Harrison, NY
Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY)area and they are in need of aHelp Desk Support Level II+ Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Harrison, NY
$48k-83k yearly est. 12d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Help desk analyst job in Bridgeport, CT
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$32k-44k yearly est. 20d ago
Technical Support Specialist
Digital Provisions
Help desk analyst job in Ronkonkoma, NY
Job Description
Digital Provisions, is the leading security integrator on Long Island, New York, delivering advanced security solutions to a wide range of clients, including K-12 schools, businesses, and public institutions. Our passion lies in creating safe environments by partnering with educators, government officials, law enforcement, and private enterprises. Through these collaborations, we design and deploy comprehensive security systems tailored to each client's unique needs. Whether safeguarding schools, businesses, or public spaces, we have the expertise to assess risks and implement solutions that protect people and property, allowing our clients to focus on their core missions.
Digital Provisions is seeking a Technical Support Specialist for its Ronkonkoma, NY Branch. The Technical Support Specialist will provide hands-on and remote support for security systems and IT infrastructure. This role is ideal for individuals eager to build their technical knowledge while delivering high-quality service to customers. With opportunities for growth, the position emphasizes mentorship, troubleshooting skills development, and customer interaction.
***This is an in-office role, located in Ronkonkoma, NY.***
In this role you will…
Technical Support & Troubleshooting:
Assist with diagnosing and resolving basic hardware, software, and network-related issues.
Utilize troubleshooting techniques for resolving computer and network problems, with support from senior team members.
Maintain accurate records of support requests and resolutions, contributing to a shared team knowledge base.
Customer Service & Communication:
Provide clear and patient communication when assisting non-technical customers with technical issues.
Handle customer inquiries professionally, remaining calm under pressure and focusing on problem resolution.
Collaborate with internal teams to support other departments when needed.
Learning & Development:
Participate in on-the-job training and mentorship programs to develop technical and troubleshooting skills.
Stay open to feedback and actively work to learn new technologies, tools, and systems relevant to security integration and IT support.
Work toward foundational certifications such as CompTIA A+ or Network+ as part of your professional growth.
Team Collaboration & Flexibility:
Adapt to new challenges and shifting priorities in a dynamic work environment.
Participate in after-hours service rotations when required.
You've got what it takes if you have…
Technical Knowledge:
Familiarity with basic hardware, software, and networking concepts.
Exposure to SQL or scripting (e.g., PowerShell) is a plus.
Basic knowledge of low voltage systems is desirable.
Customer Service Skills:
Strong verbal and written communication skills.
Ability to remain patient and helpful under pressure.
Educational Background & Certifications (Preferred, not required):
Relevant coursework in IT, computer science, or networking.
Certifications such as CompTIA A+ or Network+ are a plus or a willingness to pursue them.
Experience:
1-2 years of experience in a technical support role (internships, part-time jobs, or coursework are considered).
Adaptability & Enthusiasm:
Willingness to take on new challenges and learn in a fast-paced environment.
Enthusiasm for security systems and IT support.
Potential for Growth:
This role offers the opportunity to develop into more senior technical positions over time, building expertise in security integration and IT support. As part of Digital Provisions, you will have access to mentorship, training, and industry certifications to advance your career.
Benefits:
Pay of $24-27 per hour
10 days of PTO
Five paid sick days
Nine paid holidays
Company Sponsored Health insurance
401k Retirement Benefits
Required training/licensing paid for by company
Voluntary professional development opportunities
Overtime and potential bonus pay
$24-27 hourly 22d ago
Informational Technology Position
Connecticut Reap
Help desk analyst job in Trumbull, CT
Student Data Specialist Department: Information Technology Reports to: IT Manager Position Length: Full time, 12 month position Salary Range: $60,000 - $70,000 Closing date of application: February 12, 2026 Qualifications: See attached job description.
Apply online at ***************************************** Applicants must include a letter of intent, resume, official transcripts, and at least 3 references.
These statements are intended to describe the general nature and level of work being performed. Specific duties and responsibilities may vary, depending on the assignment. C.E.S. reserves the right to add/ change duties at any time.
Applications will be reviewed on a rolling basis and those applications received after the close of business on the closing date are not required to be considered.
An Equal Opportunity Affirmative Action Employer
"It is the policy of C.E.S. that no person shall be excluded from participation in, denied the benefits of, or otherwise discriminated against under any service or program on account of race, color, religious creed, age, marital or civil union status, national origin, sex, sexual orientation, gender identity or expression, ancestry, residence, veteran status, victim of domestic violence, present or past history of mental disorder, mental retardation, learning disability or physical disability including, but not limited to, blindness, or pregnancy and provides equal access to the Boy Scouts and other designated youth groups. Inquiries regarding C.E.S. nondiscrimination policies should be directed to the Associate Executive Director's office, C.E.S., 40 Lindeman Dr., Trumbull, CT 06611, **************."
How much does a help desk analyst earn in Huntington, NY?
The average help desk analyst in Huntington, NY earns between $28,000 and $75,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.
Average help desk analyst salary in Huntington, NY
$46,000
What are the biggest employers of Help Desk Analysts in Huntington, NY?
The biggest employers of Help Desk Analysts in Huntington, NY are: