Help desk analyst jobs in Indiana

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

About the Role: Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus, but not mandatory. Key Responsibilities: Provide Tier 1 helpdesk support to end users Troubleshoot and resolve technical issues efficiently Assist users with varying levels of technical knowledge and backgrounds Manage multiple tasks and prioritize effectively in a fast-paced environment Deliver exceptional customer service to ensure user satisfaction Qualifications: Previous Helpdesk experience, preferably Tier 1 support Excellent customer service and communication skills Strong troubleshooting and problem-solving abilities Ability to multitask and work independently Experience in the healthcare industry is a major plus

: - available Working schedule: 7.00 AM to 4.00 PM Regional Support. The Selected Resource will be open to travel for about 2 hrs. Regional resources are preferred to be located in the following offices: Midwest Region - Avon, IN 24/7 on-call support The Deskside support member should have strong technical knowledge and hands-on experience in the following technologies: ITIL & Ticketing System Familiarity Microsoft Client OS (Win10, 11) Basic network configuration and troubleshooting (static IP, DHCP, DNS) Microsoft 365 Support Print and File share services Hardware Break-fix/Replacement Patch Management Application installation and troubleshooting Imaging & Device Provisioning Detailed Job Description Over 5 years of hands-on experience in desktop support and end-user computing. Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting. Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps). Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot. Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support. End-to-end knowledge of desktop/laptop lifecycle - from build and deployment to maintenance and decommissioning. Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting. Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions. Capable of documenting solutions and creating user-friendly knowledge base articles. Work collaboratively with IT teams to maintain a stable and efficient desktop environment. Experienced in working in a global delivery model with strong communication, analytical, and time management skills. Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support. Primary Job Duties: General support and troubleshooting for all CSX technology devices Remote and/or onsite end-user support for all technology-related items Assist with device install, replacement, and refresh as needed (including desktops, laptops, tablets, mobile devices, scanners, and printers) Document ServiceNow incidents assigned to the support team Coordinate and assist with field-focused technology app/tool testing and implementations, which may include end-user training Mobile Operations Command Center (MOCC) Support o Assist TFO Team with quarterly maintenance on MOCC o Provide onsite end-user support when MOCC is deployed Site surveys o Regular walkthrough at field locations o Perform checks of technology devices and connectivity o Identify unused and/or underutilized devices for possible reclaim o Documented inventory of technology devices at each location Device reclamation o Removal of unused devices from field locations o Retrieve RMA'd (damaged) devices from end users o Recover devices from terminated employees o Document all reclaimed devices before shipping to the warehouse Desirable (not mandatory): Relevant technical & process certifications: ITIL V4 Foundations MD-102: Endpoint Administrator Microsoft 365 Certified: Fundamentals - MS-900

**ONSITE IN CARMEL, IN** Required Skills: 1-2 years of Help Desk experience Strong foundation in M365, Windows OS Exposure to Azure, Intune, Autopilot, Active Directory, and MS Admin Center Experience with ServiceNow (preferred) Excellent customer service acumen Ability to follow scripts, calm users, and de-escalate issues Strong phone support presence Desired Skills: Strong documentation skills Description of Role/Responsibilities: Beacon Hill Technologies is seeking a skilled and customer-focused Tier 1 IT Support Technician to join a growing IT Operations team supporting a distributed user base of over 2,300 employees. This role is ideal for someone with 1+ years of help desk experience who thrives in a fast-paced environment, enjoys solving technical problems, and excels in providing high-quality customer service-primarily over the phone. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™

Deskside Support Technician Must Have Skills Windows Deskside Support. Hardware & Peripheral Troubleshooting Ticketing System Experience Customer Service & Communication Ability to Support Manufacturing Environment

The Server Administrator is responsible for the design, implementation, maintenance, and performance of the organization's physical and virtual server infrastructure. This role supports the credit union's mission by ensuring high availability, security, and efficiency of server-based services that support critical operations, member-facing systems, and internal applications. This position provides Tier 3 support and participates in strategic planning and technical documentation. Level I and II analysts primarily focus on routine support tasks and escalating unresolved issues. Key Responsibilities may Include: Server Infrastructure Management · Design, implement, administer, and monitor physical and virtual servers, including hardware lifecycles and OS patching. · Deploy and manage Microsoft Windows Server environments, including Active Directory, DNS, DHCP, SQL, File, and Print Services. · Manage virtualization platforms (VMware or Hyper-V), server clusters, and SAN storage systems. · Oversee enterprise backup, recovery, and disaster recovery strategies in alignment with business continuity plans. Network Administration · Design, implement, monitor, and maintain LAN/WAN, SD-WAN, remote access, and cloud connectivity technologies. · Configure and maintain routers, switches, firewalls, and network hardware/software. · Administer VPNs, encryption, and firewall rules to maintain a secure network posture. · Ensure accurate network diagrams, documentation, and asset inventory records. Monitoring and Performance · Continuously monitor system performance, health, and logs to proactively identify and resolve issues. · Conduct regular system audits to determine capacity, performance trends, and compliance gaps. · Perform software updates, security patches, and certificate renewals in accordance with change control procedures. · Serve as system administrator for business applications such as Jack Henry products (CFM, Synergy, Image Center) Security and Compliance · Apply and manage OS patches, updates, and software upgrades according to change management policies. · Maintain documentation for server configurations, procedures, and compliance audits. · Ensure all activities comply with internal policies and external regulatory requirements (e.g., BSA, GLBA). Support and Collaboration · Provide Tier 2/3 escalation support for the IT Service Desk and assist with end-user issues when necessary. · Coordinate with vendors and other departments for system implementations and issue resolution. · Train IT staff on new technologies, tools, and procedures. · Participate in on-call and scheduled maintenance windows. Qualifications: Required: · Bachelor's degree in Computer Science, MIS, or a related field. · Equivalent work experience may be considered in lieu of a formal degree. · Minimum of 3 years of experience in Microsoft Windows Server infrastructure administration. · Proficiency in Microsoft Windows Server, PowerShell, SQL Server, and Group Policy. · Experience with networking hardware/ software and managing LAN, WAN, SD-WAN environments. · Experience in enterprise backup and disaster recovery planning. · Must possess or be able to obtain CompTIA Security+ and CompTIA Server+ within 180 days of hire. · Familiarity with system performance tools, monitoring solutions, and ticketing systems. Preferred: · 6+ years of IT experience supporting multi-site environments. · Certifications such as Network+, Microsoft, Cisco, VMware · Experience working in a credit union or similar regulated financial institution · Knowledge of NCUA regulatory reporting requirements and compliance standards like PCI or FFIEC. · Working knowledge of Microsoft 365 administration. Work Conditions · Must be able to lift and carry equipment weighing up to 50 lbs and work within server rooms or data center environments. · This position is primarily on-site and not eligible for remote work. · Requires frequent use of computers and regular engagement in hands-on technical troubleshooting. · Occasional travel to branch locations is required. · Must be willing to work flexible hours, including evenings and weekends, to support scheduled maintenance. · Participation in a rotating on-call schedule is required, with availability to respond to 24/7 critical system alerts. Additional Expectations · Standard office environment with periodic extended hours during month-end and year-end reporting · Occasional travel may be required for training or audits · Participation in a rotating on-call schedule is required, with availability to respond to 24/7 critical system alerts. We are an equal opportunity employer

Summary: Provides technical support and customer service to employees experiencing hardware, software, and network-related issues. This role is responsible for diagnosing and resolving technical problems, maintaining system functionality, and ensuring that users receive prompt and professional assistance. Essential Duties and Responsibilities: Serve as the primary point of contact for technical assistance requests via phone, email, or ticketing system. Provide Tier 1 and Tier 2 support for hardware, software, and network issues across manufacturing, laboratory, and office environments. Escalate complex issues to higher-level IT staff when necessary and follow up to ensure resolution. Maintain accurate records of support requests, actions taken, and resolutions in the help desk system. Troubleshoot and resolve user access issues, application errors, and device connectivity problems while ensuring compliance with change control procedures. Support GMP-compliant systems by following validated procedures and maintaining proper documentation for all support activities. Manage user accounts, permissions, and access controls in accordance with company security policies and data integrity requirements. Install, configure, and maintain IT assets (computers, peripherals, printers, scanners) used in both GMP and non-GMP areas. Ensure proper handling and documentation of any changes or system updates in compliance with IT SOPs and change management policies. Work with Quality Assurance (QA) to ensure IT processes and documentation meet audit and validation standards. Maintain the IT asset inventory, software license tracking, and support audit readiness activities. Support end users with Microsoft 365, ERP, LIMS, and other validated business applications. Participate in IT projects related to system upgrades, validation, and infrastructure improvements. Promote adherence to data integrity, security, and confidentiality policies in all IT operations. Perform other duties as assigned or required. Competency: To perform the job successfully, an individual should demonstrate the following competencies: Self-motivated, with excellent customer service skills. Strong technical knowledge of Windows OS, Microsoft 365. Knowledge of remote support tools Understanding of IT security best practices and MFA technologies. Ability to manage multiple priorities and work independently. Strong analytical and problem-solving skills. Strong written and verbal communication skills with outstanding attention to detail. Ability to write clear and concise documentation and notes. Ability to work in a fast-paced environment and meet aggressive deadlines while focusing on quality, compliance, and attention to detail. Ability to occasionally work evenings and weekends and being available 24 hours a day to address any emergency outages. Occasional travel between office locations may be required. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associate degree with one to two years related experience and/or training; or equivalent combination of education, certification, and experience. Other Skills and Abilities Able to maintain regular and predictable attendance. Able to establish and maintain effective relationships with those contacted within the line of work. Needs to be prepared for international travel as needed.

Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user's environment Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements. Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites; Coordinate, plan, and schedule IMACDs with all affected IT functions (whether the function is included within the Services provided by Provider, as a Customer-retained function, or a Third Party); and Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance. Recrate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation; Obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests, including specific approval and authorization required for IMACs that include Changes to Software. This list may change from time to time and should be updated on a regular basis; Receive IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization Communicate with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate same appropriately; Coordinate and communicate with designated Customer personnel or other Third Parties, concerning scheduling and requirements so as to minimize the impact on Authorized Users; conduct, or confirm a Site survey has been conducted, to determine the location(s) of the IMAC and any special requirements at the location(s); Coordinate any physical space requirements as determined during the Site survey review; Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC; Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC. Confirm that the installation and/or de-installation procedures associated with performing the IMAC are valid for execution of this IMAC, including Backup, contingency, and test procedures; Schedule and dispatch appropriate technicians, including Third Party Vendors to the IMAC location; Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT Cancel Network Transport Services that are no longer required after completing the IMACD Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.

Onsite role Virtual Interviews SaaS Application Support Specialist Duration: 24 Months with EXT We are seeking a skilled HSE Application Support Specialist to provide technical and functional support for SaaS-based HSE applications within a regulated pharmaceutical environment. The ideal candidate will have strong experience in managing enterprise applications, collaborating with vendors, and ensuring compliance with system qualification standards. Key Responsibilities: Provide end-to-end support for HSE SaaS applications in an enterprise environment. Manage user requests, incidents, and enhancements, coordinating closely with the vendor to implement changes. Evaluate and understand the technical impact of vendor-proposed updates or modifications. Configure and qualify SaaS applications in accordance with defined IT & Cyber Security Policy - this is a mandatory requirement. Ensure compliance with organisational and regulatory standards in all system changes and support activities. Collaborate with cross-functional teams, including Solution Architects, Cyber Security, IT, Quality, and HSE departments, to deploy a third-party solution. Support integration and basic configuration involving tools such as PowerApps and SharePoint. Qualifications & Skills: Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. Proven experience supporting applications in an enterprise environment. Hands-on experience working with SaaS applications, preferably within the pharma or life sciences domain. Understanding of CSV (Computer System Validation) principles and regulatory compliance requirements is an added advantage (Good to have) Experience with PowerApps, SharePoint, and general IT application configuration. Knowledge of HSE (Health, Safety, and Environment) applications or processes is a strong advantage. Excellent communication, coordination, and problem-solving skills. Preferred Experience: Previous experience supporting or implementing applications in the HSE domain within a pharma or GxP environment. Familiarity with vendor management and SaaS operations in a regulated setup. Experience in working with applications such as ServiceNow, Intelex, and Veeva QualityOne is an added advantage

The role will focus on process, system support and administration for key GBS applications and IT solutions. Responsible for providing end user support to key systems such as SAP ECC, Ivalua, Coupa and DocuSign software applications, ensuring data safeguarding and security measures are being adhered to. Responsible for reducing end user queries from global business users by identifying common issues and implementing solutions that encourage self-service support. Systems Support Specialist IT Professional U.S Global Grade 8 System Support Lead Work with IT and external partners to ensure all system issues are resolved in a timely manner whilst communicating the status effectively with the business Knowledge and experience in Procurement and Supply Chain functions Has excellent knowledge in key systems and one or more of the following areas: Sourcing, Contract Management, Spend Management, Spend Analytics Excellent IT skills with the ability to manage and interrogate large data sets effectively Excellent problem management technical skills Inter-personal skills with an ability to quickly establish effective working relationships across geographical and cultural borders Resourceful, self-managed, and goal driven with the ability to work effectively in teams Small. Medium-sized project delivery 3 years industry experience in IT or business area Technical/business degree or equivalent Identify and lead improvement ideas resulting in working efficiencies

Provide day-to-day technical support for Mac laptops and desktops. Assist users with login issues, software errors, and basic troubleshooting. Install and update mac OS and standard software applications. Set up and configure new Mac devices for employees. Support basic network connectivity (Wi-Fi, VPN) and printing issues. Log and track user requests using IT ticketing tools. Perform regular checks to ensure Mac devices are compliant with company policies. Help manage user accounts and access permissions. Maintain records of assigned devices and accessories. Follow guidance from senior technicians and escalate issues as needed.

The primary responsibilities of the Product Support team members revolve around serving as the main providers of solutions for customers' issues/questions. This includes initial case triage; assessing and confirming priority of cases, resolving cases that can be handled, and escalating cases that require attention by another team. Their responsibilities also include collecting, documenting, and analyzing detailed information from T2 customers regarding issues/questions on T2's solutions; then determining the appropriate resolution to customers' respective needs. As part of providing service to our customers, Product Support professionals are also responsible for delivery on various projects; including those related to A) customer communications, B) customer training, C) creation and editing of documented content for staff and customers. Essential Responsibilities: Provide responsive and high-quality support to our customers for all our products; Manage resolution of technical issues for all T2 customers, and record all communication and activity in providing the resolution for the customer on a timely basis; Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments; Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues quickly. This includes taking ownership of the data entered into the help desk system updating both customers and appropriate internal employees of the status of all issues on a timely basis; Collaborate extensively with internal team members to resolve client issues; Provide rotational technical support coverage to T2 customers during the working week and on Canadian/US holidays as necessary, as well as participating in an on call evening and weekend rotation. Qualifications: 2+ years of experience in a client facing call center, help desk or technical support environment or equivalent customer service experience; Intermediate knowledge of various operating systems, software products (e.g. Microsoft Office); Experience and/or knowledge of the parking industry are a plus. T2 Systems is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Brooksource is searching for an Workstation Support Analyst I for our Fortune 200 Energy partner based out of Columbus, IN for a 36-month contract with potential for extension or hire. Main location will be Columbus, IN Operation Center (2727 Central Ave, Columbus, IN 46201) and will support several other Operation Centers in the eastern, central and southern part of Indiana. Sites supported include Columbus, Bloomington, Franklin, Martinsville, Bedford, Seymour, Greensburg, Shelbyville, Clarksville, Corydon, Madison and Salem. Worker will need to travel via their own vehicle to other sites. Travel to sites outside of the main Operations Center would be reimbursable based on standard mileage rate. Responsibilities: Installs, changes, and repairs minor problems of personal computer hardware and software systems. Gives technical assistance and training to system users. Answers client's inquiries concerning systems operation. Diagnoses system hardware, software, and operator problems. Recommends or performs remedial actions to correct problems based on knowledge of system operation. Requires excellent working knowledge of personal computers and peripherals. Requirements: Must have at least one of the following: 1 year IT Workstation Support experience (additional credit will be given for IT experience within the Company). OR 2 year degree in a computer related field with Microsoft Certifications. Must be able to see, hear, talk, and write to fulfill requirement of daily interaction with internal customers, co-workers, other departments, supervisors, and managers. Must be able to comprehend, retain, and follow oral and written communications to carry out work assignments. Must be able to operate a personal computer, phone equipment, copier, pagers, and related office equipment. Must be able to work as part of a team as well as independently. Must be able to interact with external and/or internal customers in a pleasant, courteous, and tactful manner, and demonstrate the ability for handling personal contact with customers in a way that will insure good customer relations. Must have demonstrated the ability to perform work accurately and efficiently. Must have effective communication skills. Must be willing to accept special job assignments within or outside the current job assignment. Must be willing to work irregular hours, shift schedules, and/or overtime as needed Logistics: Location: Columbus Office - Columbus, IN Travel to various sites in Central, Eastern and Southern IN may be required (milage reimbursed) Environment: Fully Onsite (M-F) Compensation: $25/hr W2 Only - We are unable to provide sponsorship currently (US Citizen & GC holder only) Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

We move freight. You move networks. Together, we make logistics look easy. Bring your IT skills and let's keep the wheels turning If you're a problem-solver who thrives in fast-paced environments and loves helping people stay productive, this is your chance to take ownership of the systems that power a half-billion-dollar logistics operation. You'll support our teams across the country, ensuring they have the tools, uptime, and technical reliability they need to deliver for our customers. At Circle Logistics, we're one of the fastest-growing 3PLs in the nation, built on No-Fail Service, Personalized Communication, and Innovative Solutions. Every truck we dispatch, every customer we support, and every win we celebrate relies on strong IT performance behind the scenes. If you're ready to make a direct impact, work with great people, and be part of a company that recognizes and rewards excellence, we'd love to meet you. What You'll Do Provide IT support to administrative and operations teams Assist with new hire setups: computers, phones, desk equipment Resolve software, hardware, and access issues Set up new user accounts, profiles, and passwords Install and perform minor repairs on hardware, software, and peripherals Order replacement hardware or new software Manage rollouts of new apps, tools, and updates Test and evaluate new technologies for adoption Monitor daily performance of systems and networks Support VOIP deployment and troubleshooting Assist with server/network stability and uptime Maintain office equipment and coordinate repairs Assist with office builds or relocations (furniture assembly, layouts, mounts) Complete special IT projects as assigned What You Need Experience 1-3 years in customer service, operations, data entry, call center, IT helpdesk, networking, or logistics Hands-on experience with PC support, VOIP, and networking setup/administration Experience with hand tools and basic power tools (strongly preferred) Skills Strong attention to detail and ability to follow tasks to completion Ability to multitask and prioritize effectively Excellent communication skills Strong teamwork and professional conduct Ability to work flexible hours (nights/weekends/holidays as needed) Education & Certifications Associate's or Bachelor's degree preferred CompTIA A+ preferred Technical Tools Above-average proficiency with Google Suite (Admin + Apps) Microsoft Office (VLOOKUP, pivot tables, reporting) preferred What We Offer Comprehensive health, dental, and vision coverage Professional growth within a rapidly expanding national logistics company A fast-paced, collaborative, and creative work environment where your ideas matter Ready to take your IT career to the next level? Apply today and join a team that values innovation, problem-solving, and growth. Click Apply Now to start your journey and one of our recruiters will reach out to you shortly!

About the Company At ERS Wireless, we pride ourselves on delivering the finest wireless voice, video security, and data solutions in the industry, empowering our customers to enhance efficiency and bolster safety through our expertly designed systems. Serving a diverse clientele, including police officers, firefighters, healthcare professionals, educators, and skilled tradespeople, we provide reliable wireless technologies that facilitate clear communication, whether in everyday situations or emergencies. As a third-generation, family-owned company, ERS Wireless deeply values the importance of family while providing the stability and resources of a large organization. About the Role We're looking for a detail-oriented and technically skilled IT professional to join our team as an IT Network Specialist. In this role, you'll ensure our network infrastructure remains secure, reliable, and optimized to support both internal operations and customer-facing systems. Responsibilities Manage and maintain network infrastructure, including routers, switches, firewalls, and wireless access points. Troubleshoot and resolve networking issues to ensure minimal downtime and optimal performance. Assist with network design, implementation, and upgrades to meet evolving business needs. Configure, monitor, and maintain network security systems, including firewalls, VPNs, and related security devices. Ensure network data integrity and security through best practices and compliance with industry standards. Perform system backups, updates, and patches for network devices on a regular schedule. Provide support for internal and remote users, including troubleshooting connectivity issues. Collaborate with internal IT teams to integrate new technologies into existing systems. Maintain accurate network documentation, including diagrams, IP address assignments, and configuration records. Qualifications Proven experience in network administration or IT support with a focus on networking. Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.) and troubleshooting tools. Hands-on experience with routers, switches, firewalls, and VPN technologies. Familiarity with network monitoring and management tools. Understanding of network security best practices and policies. Excellent problem-solving skills and clear communication abilities. Ability to work independently and collaboratively. Preferred Skills Networking certifications such as JNCIA, CCNA, CompTIA Network+, or equivalent. Experience with Juniper Networks products. Pay range and compensation package Competitive compensation and comprehensive benefits package. Equal Opportunity Statement ERS Wireless is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected status. If you are passionate about networking, technology, and making a real impact, apply today to join the ERS Wireless team!

Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance. Instructs customers in the operation and maintenance of systems/equipment. Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. Acts as a liaison with customers on administrative and technical matters for assigned projects. Performs analysis and prepares reports on system problem trends and issues. Troubleshoot user accounts Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11

Only USC and GC Are you passionate about cybersecurity and ready to protect the digital backbone of an innovative engineering firm? We're looking for a skilled IT Security Analyst to join our team and help secure mission-critical systems, proprietary data, and infrastructure. Join a team where your cybersecurity expertise directly supports groundbreaking engineering projects. Apply now or message us to learn more! Responsibilities • Monitor and analyze network traffic for threats and vulnerabilities • Conduct regular security assessments and penetration testing • Work collaboratively with Infrastructure team to learn and review firewalls, antivirus, and intrusion detection/prevention systems - Maintain Secure by Design Approach • Investigate and respond to security incidents • Continually develop (update) and implement cybersecurity policies and procedures • Collaborate with engineering and IT teams to secure sensitive project data • Stay ahead of emerging threats and technologies • Be passionate about: o Learning new technologies o Working collaboratively in a team atmosphere Qualifications Must-Haves: • Bachelor's degree in Computer Science, Cybersecurity, or related field • 3+ years of experience in IT security roles • Strong knowledge of network protocols, firewalls, and endpoint protection • Experience with SIEM tools - Understand and develop queries and expressions • Basic Understanding of NIST, SOC2, CMMC or similar frameworks • Excellent communication and problem-solving skills • Excellent written and documentation skills Nice-to-Haves: • Certifications: CISSP, CISM, CEH, or Security+ • Experience with cloud security (AWS, Azure) • Scripting knowledge (Python, PowerShell) • Exposure to engineering software platforms (AutoCAD, SolidWorks) • Familiarity with Zero Trust architecture

Title: Info Security Analyst Duration: 6 Months Flexibility: Hybrid City: Local candidates only. Indianapolis IN Interview type: Web cam only Resource will works as Information Security Analyst responsible for auditing and monitoring systems containing confidential information. Local candidates only. Resource will work as an Information Security Analyst responsible for auditing and monitoring systems containing confidential information. This position is also responsible for helping the organization manage its risks by monitoring the organization's IT systems for inefficiencies, inaccuracies, mismanagement, etc. Tasks will include assisting with the configuration of data, application, network, and IAAM logs; assisting with log reporting tools; and monitoring systems for security problems. The position participates in all aspects of the technology audit and monitoring including the planning, control analysis, testing, issue development, and reporting phases. This position will also participate in all federal and state audits. Employee works in an Information Technology Division under the guidance of the Security Manager. The essential functions of this role are as follows: Monitors and keep supervisor informed of status of information security and confidentiality conditions, including problem areas and recommended enhancement; Interfaces with user customers to understand their security needs and implement procedures to accommodate them including training and assessment. Assists with preparing for security audits (e.g. IRS, SSA, OCSE, FBI, SBOA) and remediating any findings; assists with creating and submitting reports relevant to security audits. Develop information security policies and standards for protection of information systems in compliance with state and federal requirements (e.g. IRS, SSA, OCSE, FBI, IOT) and guidelines (e.g. NIST SP 800-53). Develops Standard Operating Procedures (SOP) for implementing security polices; Recommends appropriate security safeguards to be included during development of new information technology systems and legacy systems; Ensures maximum utilization of computer hardware and software features to secure automated systems and associated data; Develops and implements procedures for use of information security management software; Proposes information security software enhancements; Performs periodic audits to assure security policies and standards are being followed and are effective. Develops recommendations for enhancements and generates reports where necessary; Keeps abreast of new laws and changes affecting privacy standards, network security, cloud security, remote access, and physical security; Mentors and provides guidance to new or other staff as needed; Performs related duties as assigned. Assist on other task as assigned. Thorough knowledge of information security management tools, policies, and standards of information security procedures; Thorough knowledge of state and federal legislation and regulatory laws pertaining to information system security and privacy; Thorough knowledge of software vulnerabilities, vulnerabilities scanning tools, and vulnerabilities remediation; Familiarity with domain structures, user authentication, and digital signatures; Ability to develop and maintain information security standards; Ability to understand and apply complex computer logic to work; Ability to work effectively with a wide range of information technologists, including systems administrators, technical support, application development, end users and management; Experience in assessing security needs of teams and assist in their security training. Ability to communicate effectively both orally and in writing; Ability to be a team member as well as a team leader depending on the situation; Degree in information security or technology preferred; Security certification preferred (e.g. CISSP). Network Admin experience preferred. Supervisory Responsibilities/Direct Reports: This role does not provide direct supervision to direct reports.

This position is 3rd Shift- the working days/hours are Wednesday 9 PM- Thursday 8 AM, Thursday - 9 PM - Friday 8 AM, Friday - 9PM - Saturday 8AM, & Saturday - 9PM - Sunday 8AM. The IT Operations Associate provides Tier I operational monitoring and basic support for the Finish Line Enterprise IT environment. The associate will actively monitor applications, network, and hardware alerting against outages and degraded conditions. Will maintain regular backups and monitor applications. This individual will effectively exhibit JD Finish Line's core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties: Duties: Provide 24X7 monitoring and basic support for IT systems including but not limited to: Network Circuits, Network Hardware, Servers, Applications, Web, and Scheduled Jobs (Peoplesoft, Control-M) Acts as main point of contact for monitoring, maintenance and test and turn-up of network infrastructure initiatives for all Finish Line locations (MPLS, Broadband, Wide Area Network (WAN) Monitors system health of servers (Physical/Virtual), Databases (SQL, Informix, Oracle), and Network (Cisco/Meraki) Monitors processes such as Finish Line Store nightly sales polling, financial and inventory movement jobs. Alerts against outages and performance issues to on-call IT personnel Performs basic testing and troubleshooting of network issues Works with Telecommunication vendors for Moves, Adds, and Changes as well as network outages for dispatches and troubleshooting Responsible for updating documentation as it relates to incidents and procedures Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Education and/or Experience: Associates Degree or equivalent work experience with an emphasis on networking technologies; 1 to 2 years of experience in an IT Operations or Help Desk environment preferably with MPLS Wide Area Network (WAN) experience. Communication Skills: Ability to read and understand documents such as operating instructions, government forms, procedural manuals. Ability to write routine reports and business correspondence. Ability to effectively present information and effectively respond to questions via telephone, email, written communications, and in person. Decision Making/Problem Solving Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: Should have basic to intermediate knowledge and abilities with Microsoft Word, Excel and Outlook. Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sit for more than 6 hours per shift Use hands to finger, handle and feel Reach with hands and arms Talk and/or hear Stand for up to 2 hours at a time regularly Walk or move from one location to another Periodically may need to climb, balance, stoop, kneel, or crouch Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally Work Environment: The work environment for this position is a moderately noisy office setting. The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the Company policy. #LI-DNI