Help desk analyst jobs in Jacksonville, FL - 198 jobs
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Application Support
Teksystems 4.4
Help desk analyst job in Jacksonville, FL
What You'll Do: Support and maintain SSO integrations using modern protocols (SAML, OAuth 2.0, OpenID Connect) for enterprise and partner applications. Assist IAM teams with authentication workflows, access troubleshooting, and integration testing. Administer Microsoft Entra ID and Active Directory for user provisioning, group management, and MFA enforcement.
Document integration workflows, SOPs, and technical configurations; contribute to workflow design for identity processes.
Gather and clarify business requirements, support UAT, and communicate effectively with stakeholders.
Participate in on-call rotation for authentication and application support incidents.
What We're Looking For:
Foundational knowledge of SSO protocols (SAML, OAuth, OIDC) and IAM concepts.
Experience with Active Directory, Microsoft 365, and MFA tools (DUO, MS Authenticator).
Strong documentation skills and ability to translate technical details for business users.
Excellent communication and a growth mindset-open to learning and certifications.
Familiarity with Azure AD, Jira, Confluence, or similar tools is a plus.
*Skills*
saml, sso, identity management, OpenID, Active Directory, application support, helpdesk support, Jira, confluence, Azure AD, api integrations
*Top Skills Details*
saml,sso,identity management,OpenID,Active Directory,application support,helpdesk support
*Experience Level*
Intermediate Level
*Job Type & Location*This is a Contract position based out of Jacksonville, FL.
*Pay and Benefits*The pay range for this position is $35.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Jacksonville,FL.
*Application Deadline*This position is anticipated to close on Jan 21, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$35-40 hourly 2d ago
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IT Service Desk Technician
Amphenol 4.5
Help desk analyst job in Saint Augustine, FL
The IT Service Desk Technician I is the first point of contact for customers seeking technical assistance. Whether over the phone or via email, they provide essential support to end-users, ensuring their satisfaction and efficient technology operation. This role involves diagnosing and resolving basic to moderate technical issues, maintaining accurate records, and collaborating with internal teams to improve procedures.
ESSENTIAL JOB FUNCTIONS
Receive, prioritize, and respond to Service Desk requests by established service-level agreements (SLAs).
Manage user and device event tracking through the global ticketing system.
Resolves issues with computer hardware, software, mobile devices, printers, and other technology tools via phone or email.
Perform remote troubleshooting using diagnostic techniques and relevant questions.
Walk customers through problem-solving processes.
Direct unresolved issues to the next level of support personnel.
Identify and suggest possible improvements to procedures.
May assist with software or device installations, user profile setups, or password resets.
Maintains records and tracks incidents and requests in the Service-now ticketing tool.
Participate in creating and maintaining enterprise operations documents (e.g., policies, standards, procedures, and guidelines).
Provide periodic assistance to internal and external auditors.
Ensure risks associated with changes to critical assets are considered and adequately mitigated before implementation (i.e., change control).
*Other duties as required in support of the department and the company*
SUPERVISOR RESPONSIBILITIES
The responsibilities of this role do not include supervising other employees.
QUALIFICATIONS
To succeed in this job, an individual must satisfactorily perform each essential job function. The requirements below represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and EXPERIENCE
A bachelor's degree in computer science, information systems, or a related field or equivalent work experience is preferred.
3+ years of IT helpdesk technician experience.
Experience with Windows, MS Office, and Microsoft Projects is required.
ERP/MRP software such as SAP is required.
CERTIFICATES, LICENSES, REGISTRATIONS
A+ Certification and ITIL Foundations Certification required.
LANGUAGE REQUIREMENTS
Excellent verbal and written communication skills in English.
Ability to read and understand verbal and written instructions.
Conversational in any other language preferred.
MATHEMATICAL SKILLS
Basic arithmetic: add, subtract, multiply, and divide whole numbers, fractions, decimals, and percentages.
JOB SKILLS
Tech-savvy with working knowledge of office automation products, databases, and remote-control tools.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve fundamental technical issues.
Customer-oriented, positive attitude, and cool-tempered.
Ensuring timely response and maintaining quality standards.
Reliable and flexible, willing to work added hours on short notice to complete orders and special projects and meet customer demands.
PHYSICAL DEMANDS
As part of their job duties, the employee must be able to sit, stand, and walk throughout the day while frequently using their hands to handle objects and communicate verbally. Additionally, they may need to reach, stretch, push, pull, crouch, stoop, and occasionally lift objects weighing up to fifty (50) pounds. This role requires specific vision abilities, including close, distance, color, peripheral vision, depth perception, and the ability to adjust focus. According to ADA regulations, reasonable accommodation will be provided to ensure that individuals with disabilities can perform the job's essential functions.
WORK ENVIRONMENT
This is an air-conditioned work environment where employees have desks or cubicles and work in a fixed location. The physical environment is usually comfortable, well-lit, and equipped with the necessary facilities and hardware. The company culture is a culture of teamwork, communication, continuous improvement, business casual, strategic, and goal-oriented. The working conditions are stable, predictable, and secure.
ENVIRONMENTAL POLICY
Carlisle Interconnect Technologies is fully committed to minimizing the environmental impact of its operations, activities, and products. To achieve this, we adhere to all applicable environmental regulations and laws, prevent pollution, and continuously improve our environmental performance in all our global operations. This is possible through an Environmental Management System that provides a framework for setting and reviewing our environmental objectives and targets. We aim to identify and reduce any negative environmental impact our business activities may have.
PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS
ASTM F-2412-2005, ANSI Z41-1999, or ANSI Z41-1991 rated safety toe shoes in specific areas.
Clear ANSI Z87.1 safety-rated glasses in specific areas.
Hearing protection in specific locations.
Ability to compile with JSA in specific areas.
EXPORT COMPLIANCE DISCLAIMER
This position includes access or potential access to ITAR and EAR (Export Administration Regulations) technical data. Therefore, candidates must qualify as US Persons, defined as US Citizens or Permanent Residents (Green Card Holders).
$66k-87k yearly est. 8d ago
Computer Field Tech Position-Jacksonville FL
BC Tech Pro 4.2
Help desk analyst job in Jacksonville, FL
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
IT Support Specialist
Iventure Solutions 3.7
Help desk analyst job in Jacksonville, FL
Job DescriptionDescriptionIn this role you will and support, install, maintain, and support desktops (Mac and Windows), local networks, tablets and smartphones and common desktop applications. As an IT Systems Administrator, you will also install new PCs, migrate data, resolve issues escalated from the helpdesk, and resolve network issues at multiple sites.
Position OverviewBenefits and Perks of working here as an IT Support Specialist:
WFH Flexibility
Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
Focus on Work/Life Balance
We match 4% on your 401K
Comprehensive benefits package which includes paid life insurance and paid long-term disability
Peerfit membership - providing free sessions at local gyms and studios
Paid maternity, paternity and foster leave
Paid certifications and training days, virtual lab for hands on training
Career path road-mapping
$200 spend in our iVenture Company Store on your anniversary year with us!
Quarterly team outings
Real culture initiatives and recognition, not just pizza parties
360-degree feedback. You talk, we listen.
iVenture is nationally certified as a "Great Place to Work" by our team because of our commitment to an employee-focused culture.
What you will be doing as an IT Support Specialist:
Provide Tier 2 desktop and application support, including new user setups, line of business application support, and hosted application support.
Monitor Windows server and server application performance and resolve issues.
Support Microsoft Windows server technologies - latest operating systems, exchange, DNS and Active Directory
Monitor network performance and resolve issues such as internet bandwidth problems, ISP issues.
Produce, maintain and update technical documentation.
Typical Week: 20% Windows server support, 60% escalated desktop/app support, 10% network support, 5% training and 5% admin/meetings
You're a great candidate if you have...
Bachelor's Degree, business related field preferred, or equivalent experience
1+ year(s) supporting current windows server and desktop technologies, and client/server applications in a windows based network environment. Specifics include:
All current Microsoft Desktop Operating Systems
Microsoft Windows Server and Exchange server/enterprise mailing systems (latest OS)
Active Directory
Experience with XenApp/RDS or other VDI technologies preferred, but not required.
Microsoft Certified Professional Status (MCSE or MCITP) preferred
Flexibility to accommodate after-hours and weekend client and team member needs
Strong communication skills both verbal and written
Excellent customer service skills
Additional Information:
Valid driver's license and insurance with reliable transportation. This position will require infrequent local travel.
Smoking is prohibited at all client sites and iVenture offices
$41k-67k yearly est. 7d ago
Lab Service Tech (PT Mornings all Primary Sites)
Mayo Clinic 4.8
Help desk analyst job in Jacksonville, FL
Float to all Primary Sites including Cannaday/Mangurian/Gate Parkway/Beaches/St. Augustine
The Laboratory Support Service Tech (LSST) functions as a professional interdisciplinary team member that performs a wide range of services in clinic and hospital based laboratories such as specimen collection, specimen processing, waived point of care laboratory testing, and a variety of other services unique to the individual work area. The LSST is responsible for blood and body fluid specimen receipt, identification verification, processing, shipping and storage. They facilitate the collection and processing of large volumes of specimens for multiple laboratory testing sites and accurately prepares lab specimens and containers with reagents as required for the ordered testing. LSST staff interacts with the patient, family, physicians, allied health staff, and visitors as a representative of the laboratory team. LSST staff use critical thinking skills to troubleshoot issues and prioritize workload in response to the specific needs of numerous requests. They ensure all services are carried out according to established directions and guidelines. They use various computer information systems on a daily basis and participate in quality control programs. They will assist with training and educating new employees and students.
*Visa sponsorship is not available for this position; Also, this position DOES NOT participate in the F-1 STEM OPT extension program
High school diploma or GED required. Two-year degree preferred. Plus, one of the following: One year in a patient care setting performing venous access and specimen processing OR National Certification in Phlebotomy OR phlebotomy program with a clinical rotation required.
**A resume needs to be included for your application to be considered
***Foreign trained lab personnel provide a detailed equivalency High School evaluation to include US equivalent degree at the applicant's expense.
$49k-66k yearly est. Auto-Apply 60d+ ago
IT Support Specialist
Seaside Charter Schools 3.8
Help desk analyst job in Jacksonville, FL
Job Summary: The IT Support Specialist will provide high-level technical support to staff and contractors.
Duties/Responsibilities:
Evaluate expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manager workload and system requirements
Provides technical support identifying, investigating, and resolving users' problems with computer software and hardware.
Applies knowledge of computer software, hardware, and procedures to solve problems
Works to research and resolve problems
Work to explain issues and recommend any modifications needed
Arrange service by software or hardware vendors to repair or replace any defective products
Develops and communicates IT projects and goals
Maintains knowledge of technology innovations and trends
Required Skills/Abilities:
Knowledge of subject content
Strong oral, written, and interpersonal and customer service skills
Strong time management skills
Strong organizational skills
Strong analytical and problem-solving skills
Superior understanding of computer hardware and software systems
Ability to explain technical issues to technical and non-technical employees
Able to travel to all three campuses
Education and Experience:
Bachelor's degree in Computer Science or related field, or equivalent experience, required
At least 4 years of experience required
Physical Requirements:
Prolonged periods of sitting
Able to lift up to 15 pounds
$39k-69k yearly est. 60d+ ago
desktop support
Artech Information System 4.8
Help desk analyst job in Jacksonville, FL
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Brief summary:
Job Title: Desktop Support Representative Distributed Client Services
Location: Jacksonville,FL
Duration:1+ year (with possible extension)
Skills Overview
Deskside Support Tech. Must be experienced in DESKSIDE support
·
Win7/Win XP OS support. Troubleshooting
·
Office 2003/2007/2010 support
·
end user trouble shooting skills
·
Break/fix support. IMAC, data migration, pc refresh.
·
Installation, configuration and maintenance of windows, hardwares and softwares.
·
Desktop and laptop installation ,configuration and upgradation
·
Support and troubleshoot windows XP and windows 7/Migrations
Additional Information
For more information, Please contact
Shubham
************
$40k-52k yearly est. 8h ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Help desk analyst job in Jacksonville, FL
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$32k-44k yearly est. 12d ago
Lab Service Tech (PT Mornings all Primary Sites)
Mayo Healthcare 4.0
Help desk analyst job in Jacksonville, FL
Float to all Primary Sites including Cannaday/Mangurian/Gate Parkway/Beaches/St. Augustine
The Laboratory Support Service Tech (LSST) functions as a professional interdisciplinary team member that performs a wide range of services in clinic and hospital based laboratories such as specimen collection, specimen processing, waived point of care laboratory testing, and a variety of other services unique to the individual work area. The LSST is responsible for blood and body fluid specimen receipt, identification verification, processing, shipping and storage. They facilitate the collection and processing of large volumes of specimens for multiple laboratory testing sites and accurately prepares lab specimens and containers with reagents as required for the ordered testing. LSST staff interacts with the patient, family, physicians, allied health staff, and visitors as a representative of the laboratory team. LSST staff use critical thinking skills to troubleshoot issues and prioritize workload in response to the specific needs of numerous requests. They ensure all services are carried out according to established directions and guidelines. They use various computer information systems on a daily basis and participate in quality control programs. They will assist with training and educating new employees and students.
*Visa sponsorship is not available for this position; Also, this position DOES NOT participate in the F-1 STEM OPT extension program
High school diploma or GED required. Two-year degree preferred. Plus, one of the following: One year in a patient care setting performing venous access and specimen processing OR National Certification in Phlebotomy OR phlebotomy program with a clinical rotation required.
**A resume needs to be included for your application to be considered
***Foreign trained lab personnel provide a detailed equivalency High School evaluation to include US equivalent degree at the applicant's expense.
$44k-58k yearly est. Auto-Apply 60d+ ago
Tier II Service Desk Specialist (Part-Time)
Makpar Corporation
Help desk analyst job in Jacksonville, FL
Who we are: Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.
Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.
When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.
The Position:
The Desktop Support Technician provides technical assistance and support for hardware, software, and network-related issues. This role is responsible for troubleshooting problems, installing and configuring systems, and ensuring optimal performance of end-user devices. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset.
Role Specific Duties:
* Provide first-level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals.
* Diagnose and resolve hardware and software issues in a timely manner.
* Install, configure, and maintain operating systems, applications, and security tools.
* Assist with onboarding and offboarding of employees, including device setup and account provisioning.
* Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing system
* Collaborate with IT team members to escalate complex issues and implement solutions.
* Ensure compliance with organizational IT policies and security standards.
* Support remote users and troubleshoot connectivity issues via VPN or remote tools.
Required Qualifications:
* Associate degree in IT, Computer Science, or related field, Trade School, Certificate Programs (or equivalent experience).
* 6 months to 1 year of desktop support or IT helpdesk experience.
* Proficiency in Windows and mac OS environments.
* Knowledge of Active Directory, Office 365, and basic networking concepts.
* Familiarity with imaging tools and remote support software.
* Familiarity with ticketing systems such as ServiceNow and Remedy.
* Strong communication, customer service, and problem-solving abilities.
* Must adhere to federal government IT security standards.
* Work Environment: Onsite or hybrid; may require occasional travel to regional offices.
* Ability to lift and move computer equipment (up to 50 lbs.).
* Security Clearance eligibility to obtain and maintain a Public Trust clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minimum of 3 years to obtain.
Preferred Certifications (at least 1):
* CompTIA A+
* Microsoft Certified Modern Desktop Administrator Associate
* ITIL Foundation
$22 - $25 an hour
Benefits:
At Makpar Corporation we understand that we all need to balance work and life - that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.
Start your career today and be a part of something meaningful!
Makpar is an Equal Opportunity Employer.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$22-25 hourly 34d ago
Technology Support Specialist I
ACL Digital
Help desk analyst job in Jacksonville, FL
OSTS - Onsite Jacksonville and Tallahassee 12926 Gran Bay Pkwy Ste 500, Jacksonville, Fl 32258 Bill Rate: * This team member will support two physical locations in Jacksonville and one unstaffed location in Tallahassee, Florida, a 2.5 to 3 hour drive one-way from Jacksonville. The majority of the 525 customers in Jacksonville are part of an FSO Service Delivery Center (SDC). These customers have unique and complex technology tools that are required to support their work as an SDC to major EY clients
As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.
Audio Visual Responsibilities of an On-Site Technician:
* Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
* Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
* Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTR's and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR's user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
* Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)
Technical Responsibilities of an On-Site technician:
* Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
* Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
* ServiceNow ticket management; prioritizing tickets and awareness of SLAs
* Supporting Microsoft Windows and MAC operating systems
* Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
* Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
* Printer support (installation, configuration, relocation, and troubleshooting)
* Event and Meeting Support (may occur on-site or off-site)
* Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
* Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
* VIP/White Glove support
* Occasional after-hour support may be required
Interpersonal skills an On-site technician should have:
* Outstanding customer service skills
* Excellent communication skills
* Great team mentality
* Self-motivated, organized, detail oriented, ability to multi-task
* Desire to learn and build a career as unique as you are
Experience Requirements:
* 2+ years of on-site technical support experience, or degree in related discipline
EY exists to build a better working world, helping to create long-term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Fortune Best Workplaces for Women
Fortune 100 Best Companies to Work For list for 24th year. (US)
America's Greatest Workplaces for Diversity 2023 by Newsweek
$34k-56k yearly est. 12d ago
IT Support Specialist - Guantanamo Bay, Cuba
Gcyber
Help desk analyst job in Jacksonville, FL
GCyber is hiring an IT Support Specialist to support the DoD Office of Military Commissions (OMC). This position is located in Guantanamo Bay, Cuba. In this role, you will be responsible for responding to customer requests and troubleshooting and investigating incidents, enabling critically important Military Commissions and Trials in Naval Station Guantanamo Bay (NSGB).
As an IT Support Specialist, you will:
Document incidents with detailed break-fix steps and resolution in ticketing system.
Perform installs, upgrades, and configure customer-specific hardware and software.
Perform advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware.
Troubleshoot and support Windows operating systems, advanced MS Office product issues, and other IT issues.
Configure and maintain wireless mobile devices, including but not limited to Blackberries, iPhones and/or iPads
Minimum Qualifications and Experience:
Active DoD Top Secret/SCI clearance
DoD 8570 IAT II certification (e.g., Security+, CND, CCNA-Security, CySA+, GICSP, GSEC, SSCP)
BA/BS in related field or equivalent experience.
8+ years of professional experience
Prior systems administration or engineering experience for the DoD required
GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.
For future job notifications please be follow GCyber on LinkedIn.
***********************************
Our Benefits
GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include:
26 Days of Paid Leave + Annual PTO Increase
An extra day of paid leave for every year of employment with GCyber
Paid Parental Leave
Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave
401(k) Matching
100% Company-funded Disability Insurance
90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members
Training and Professional Development Plans
Commuter Benefits Plan
Parking and Transportation Allowance
Equal Opportunity Employer
GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.
Stay in Touch
For future job notifications please follow GCyber on LinkedIn. ***********************************
$34k-56k yearly est. Auto-Apply 11d ago
IT Support Specialist-Copy2
Awesome Demo Account
Help desk analyst job in Jacksonville, FL
Company Name in Bold and Italic
is a full-service electronics manufacturing services (EMS) provider of wire, cable and higher level builds. We're looking for experienced and motivated individuals in the following area:
Project Manager
Utilizing the entire arsenal of skills and talents, you will plan, direct and coordinate the implementation, execution, control and completion of specific projects, ensuring consistency with company strategy, commitments and goals. This will entail tracking and reporting the progress internally & externally. Working in conjunction with all departments, we will rely on you to perform the following:
Facilitates the definition of project scope, goals and deliverables.
Confers with leadership team and necessary project staff to define work plans & resource requirements, assignment of duties, responsibilities and scope of authority. May communicate and negotiate project/requirement changes with customers as needed.
Develops full scale project plans with the assistance of project teams. Plans and schedules project timelines and ensures project documents are complete, current and stored appropriately.
Directs and coordinates activities of project personnel to ensure project progresses on schedule and within prescribed budget.
Reviews project proposals and assists and directs with establishing timeframes, budgets, procedures, performance standards and resources for various project phases.
Reviews status reports and deliverables prepared by project personnel and modifies schedules or plans as required. Ensures project standards are consistent and met.
Identifies potential obstacles/concerns and minimizes risk on project(s).
Understands division financial goals and performance objectives; capable of conducting financial analysis of projects.
Develops, tracks, monitors and reports progress of project(s) to all stakeholders. Presents challenges and proposes solutions. Communicates difficult/sensitive information tactfully.
Confers with project personnel to provide technical advice and to resolve problems. Implements and manages project changes and interventions to achieve project outputs.
Provides supervision and guidance, as necessary, to project resources.
Provides project evaluations, assessments and lessons learned along with results.
Coordinates project activities with requirements of government regulatory or other governmental agencies.
Qualifications:
Bachelor's degree in related field; BS preferred.
4+ years related experience and/or training.
Knowledge of theoretical and practical aspects of project management.
Experience with MS Project.
Experience in managing people, risk management and change management.
Ability to identify, implement, and execute to any regulatory body requirements (FDA, ISO, etc.).
Preferred Skills:
Experience applying Lean principles preferred.
Accredited Green Belt and/or Black Belt Certifications preferred.
PMP Certification preferred.
Benefits: Nortech Systems, Inc. offers its employees:
401(k) program with Company match.
Health, dental and vision insurance is available to all employees working 32 hours per week or more.
Life insurance.
Paid Time Off (PTO) and paid holidays for full-time employees.
Employee Assistance Program (EAP).
And much more!
$34k-56k yearly est. 60d+ ago
Helpdesk Technican
052&&Polarson GG
Help desk analyst job in Jacksonville, FL
Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
$34k-56k yearly est. 60d+ ago
Wealth Management Field Services - Operations Analyst - Alternative Investments
Bank of America 4.7
Help desk analyst job in Jacksonville, FL
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused.
Job Description:
This job is responsible for providing exceptional customer service to clients in an inbound call center environment. Key responsibilities include receiving calls from clients, branch offices, banking centers, and various internal associates and adhering to the bank's policies and procedures, while thinking critically to determine the best course of action to resolve the issue at hand. Job expectations include providing appropriate account maintenance and resolving client requests in a timely and accurate manner, while demonstrating empathy.
The Wealth Management Field Support - Alternative Investments (Alts) Operations Analyst position is critical to providing consultative and operational support to the Merrill Lynch Branch Office Network (including Private Bank and Private Wealth) regarding Alternative Investment products support. This role is a critical component of the business' subject matter expertise and relationship management with operational business partners. Responsible for the analysis and resolution of moderately complex issues and initiatives requiring exception handling and working with multiple operational and/or product specialists to resolve.
Responsibilities:
Navigates through multiple applications, systems, tools, and resources to clearly articulate complete and accurate information on client inquiries around retail, retirement, and brokerage account information
Handles escalated and complex inquiries on accounts with care, aiming to resolve concerns in a timely manner and deliver exceptional customer service
Manages risk by accurately authenticating clients, fully adhering to policies and procedures, and proactively identifying/escalating potential risk
Communicates effectively while offering empathy and demonstrating professionalism during all interactions with clients
Navigates multiple systems to migrate clients to on-line and self-service delivery channels that enable constant account access
Provide consultative and tutorial support to business partners for Alts products processes for point of call resolution
Demonstrate a deep understanding of our products/services to address business partner queries accurately
Collaborate with cross-functional teams to escalate and resolve complex issues.
Maintain a positive and professional demeanor, ensuring excellent customer experiences.
Identify opportunities for process improvement and contribute to enhancing overall client satisfaction.
Required Qualifications:
2+ years industry experience
Sound Problem Solving and Decision-Making Skills; use good research and problem-solving skills and know where to go to resolve problems
Demonstrate patience, composure, positive attitude, and client service attitude
Customer service experience and ability to sympathize and empathize with clients wants, needs and concerns
Strong work ethic and a commitment to teamwork
Communicate effectively both written and verbal, tailor communications to audience, actively listen and follow-up with probing questions and updates to involved parties
Identify opportunities for process improvement and contribute to enhancing overall customer satisfaction.
Desired Qualifications:
College degree preferred
Time management skills
Skills:
Account Management
Customer and Client Focus
Issue Management
Oral Communications
Active Listening
Adaptability
Problem Solving
Risk Management
Attention to Detail
Business Acumen
Valuation Ethics and Practice Standards
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140) Pay and benefits information Pay range$25.96 - $33.65 hourly pay, offers to be determined based on experience, education and skill set.Predictable pay This role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
$26-33.7 hourly Auto-Apply 60d+ ago
Desktop Support Technician
Flagler College 4.1
Help desk analyst job in Saint Augustine, FL
Responsible for configuring, installing, maintaining, and troubleshooting Windows and Macintosh computers, printers, and audio-video equipment such as projectors and sound systems.
$29k-35k yearly est. Auto-Apply 4d ago
Computer Field Technician
Bc Tech Pro 4.2
Help desk analyst job in Jacksonville, FL
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$32k-44k yearly est. 8h ago
Lab Service Tech (PT Mornings all Primary Sites)
Mayo Clinic Health System 4.8
Help desk analyst job in Jacksonville, FL
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
* Medical: Multiple plan options.
* Dental: Delta Dental or reimbursement account for flexible coverage.
* Vision: Affordable plan with national network.
* Pre-Tax Savings: HSA and FSAs for eligible expenses.
* Retirement: Competitive retirement package to secure your future.
Responsibilities
Float to all Primary Sites including Cannaday/Mangurian/Gate Parkway/Beaches/St. Augustine
The Laboratory Support Service Tech (LSST) functions as a professional interdisciplinary team member that performs a wide range of services in clinic and hospital based laboratories such as specimen collection, specimen processing, waived point of care laboratory testing, and a variety of other services unique to the individual work area. The LSST is responsible for blood and body fluid specimen receipt, identification verification, processing, shipping and storage. They facilitate the collection and processing of large volumes of specimens for multiple laboratory testing sites and accurately prepares lab specimens and containers with reagents as required for the ordered testing. LSST staff interacts with the patient, family, physicians, allied health staff, and visitors as a representative of the laboratory team. LSST staff use critical thinking skills to troubleshoot issues and prioritize workload in response to the specific needs of numerous requests. They ensure all services are carried out according to established directions and guidelines. They use various computer information systems on a daily basis and participate in quality control programs. They will assist with training and educating new employees and students.
* Visa sponsorship is not available for this position; Also, this position DOES NOT participate in the F-1 STEM OPT extension program
Qualifications
High school diploma or GED required. Two-year degree preferred. Plus, one of the following: One year in a patient care setting performing venous access and specimen processing OR National Certification in Phlebotomy OR phlebotomy program with a clinical rotation required.
A resume needs to be included for your application to be considered
* Foreign trained lab personnel provide a detailed equivalency High School evaluation to include US equivalent degree at the applicant's expense.
Exemption Status
Nonexempt
Compensation Detail
$20.00- $23.46 / hour
Benefits Eligible
Yes
Schedule
Part Time
Hours/Pay Period
20
Schedule Details
Base hours vary from 6am-11:30am Monday - Friday Closing shift coverage required as needed Float to all Primary Sites including Cannaday/Mangurian/Gate Parkway/Beaches/St. Augustine
Weekend Schedule
Occasional Saturday coverage may be required
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Recruiter
Mary Ricci
$20-23.5 hourly 60d+ ago
IT Support Specialist-Copy
Awesome Demo Account
Help desk analyst job in Jacksonville, FL
Company Name in Bold and Italic
is a full-service electronics manufacturing services (EMS) provider of wire, cable and higher level builds. We're looking for experienced and motivated individuals in the following area:
Project Manager
Utilizing the entire arsenal of skills and talents, you will plan, direct and coordinate the implementation, execution, control and completion of specific projects, ensuring consistency with company strategy, commitments and goals. This will entail tracking and reporting the progress internally & externally. Working in conjunction with all departments, we will rely on you to perform the following:
Facilitates the definition of project scope, goals and deliverables.
Confers with leadership team and necessary project staff to define work plans & resource requirements, assignment of duties, responsibilities and scope of authority. May communicate and negotiate project/requirement changes with customers as needed.
Develops full scale project plans with the assistance of project teams. Plans and schedules project timelines and ensures project documents are complete, current and stored appropriately.
Directs and coordinates activities of project personnel to ensure project progresses on schedule and within prescribed budget.
Reviews project proposals and assists and directs with establishing timeframes, budgets, procedures, performance standards and resources for various project phases.
Reviews status reports and deliverables prepared by project personnel and modifies schedules or plans as required. Ensures project standards are consistent and met.
Identifies potential obstacles/concerns and minimizes risk on project(s).
Understands division financial goals and performance objectives; capable of conducting financial analysis of projects.
Develops, tracks, monitors and reports progress of project(s) to all stakeholders. Presents challenges and proposes solutions. Communicates difficult/sensitive information tactfully.
Confers with project personnel to provide technical advice and to resolve problems. Implements and manages project changes and interventions to achieve project outputs.
Provides supervision and guidance, as necessary, to project resources.
Provides project evaluations, assessments and lessons learned along with results.
Coordinates project activities with requirements of government regulatory or other governmental agencies.
Qualifications:
Bachelor's degree in related field; BS preferred.
4+ years related experience and/or training.
Knowledge of theoretical and practical aspects of project management.
Experience with MS Project.
Experience in managing people, risk management and change management.
Ability to identify, implement, and execute to any regulatory body requirements (FDA, ISO, etc.).
Preferred Skills:
Experience applying Lean principles preferred.
Accredited Green Belt and/or Black Belt Certifications preferred.
PMP Certification preferred.
Benefits: Nortech Systems, Inc. offers its employees:
401(k) program with Company match.
Health, dental and vision insurance is available to all employees working 32 hours per week or more.
Life insurance.
Paid Time Off (PTO) and paid holidays for full-time employees.
Employee Assistance Program (EAP).
And much more!
$34k-56k yearly est. 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Help desk analyst job in Jacksonville, FL
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
How much does a help desk analyst earn in Jacksonville, FL?
The average help desk analyst in Jacksonville, FL earns between $25,000 and $49,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.
Average help desk analyst salary in Jacksonville, FL
$35,000
What are the biggest employers of Help Desk Analysts in Jacksonville, FL?
The biggest employers of Help Desk Analysts in Jacksonville, FL are: