Find The Best Help Desk Analyst Jobs For You

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Average Salary
$38,492
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
47,858
Job Openings

Help Desk Analyst Careers

A help desk analyst is a customer service agent, helping customers with technical IT problems they can not resolve on their own. They support clients over the phone, via email, live chat, or remote-controlled screen sharing. The role of a help desk analyst is divided into tiers, and they escalate issues from one tier to the next, based on the complexity of the problem.

A good help desk analyst is rare. To be able to hold the position, the first thing you need, of course, is computer literacy. Apparently, being good at small talk is a big plus as well. Empathy and not pretending to be more knowledgeable than you actually are also goes a long way, but this kind of applies to any human interaction.

So to sum it up, help desk analysts need to be good at being human. This is a position with a high turnover because, well, being human is exhausting. Plus, there is a good chance that if you do well on the job, you will be able to move on to a better position fairly soon.

There is more than meets the eye when it comes to being a help desk analyst. For example, did you know that they make an average of $18.51 an hour? That's $38,492 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Help Desk Analyst Do

There are certain skills that many help desk analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a help desk analyst, we found that a lot of resumes listed 11.3% of help desk analysts included email, while 10.8% of resumes included customer service, and 9.0% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the help desk analyst job title. But what industry to start with? Most help desk analysts actually find jobs in the technology and finance industries.

How To Become a Help Desk Analyst

If you're interested in becoming a help desk analyst, one of the first things to consider is how much education you need. We've determined that 42.3% of help desk analysts have a bachelor's degree. In terms of higher education levels, we found that 3.4% of help desk analysts have master's degrees. Even though some help desk analysts have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a help desk analyst. When we researched the most common majors for a help desk analyst, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on help desk analyst resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a help desk analyst. In fact, many help desk analyst jobs require experience in a role such as technical support specialist. Meanwhile, many help desk analysts also have previous career experience in roles such as customer service representative or computer technician.

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Average Salary
$38,492
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
47,858
Job Openings

Help Desk Analyst Career Paths

Top Careers Before Help Desk Analyst

Top Careers After Help Desk Analyst

Help Desk Analyst Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Help Desk Analyst

Help Desk Analysts in America make an average salary of $38,492 per year or $19 per hour. The top 10 percent makes over $52,000 per year, while the bottom 10 percent under $28,000 per year.
Average Salary
$38,492
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Best Paying Cities

City
ascdesc
Average Salarydesc
Los Angeles, CA
Salary Range46k - 68k$56k$56,397
Washington, DC
Salary Range40k - 61k$50k$49,676
New York, NY
Salary Range40k - 60k$50k$49,523
Seattle, WA
Salary Range41k - 55k$48k$47,998
Boston, MA
Salary Range39k - 56k$47k$47,322
Newark, DE
Salary Range35k - 53k$44k$43,658
$29k
$68k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Helpdesk Support-ATL
Helpdesk Support-ATL
Apex Systems
Apex Systems
06/29/2021
06/29/2021
$43,82706/29/2021
$43,827
Help Desk Analyst
Help Desk Analyst
Randstad
Randstad
06/26/2021
06/26/2021
$60,00006/26/2021
$60,000
Help Desk Analyst
Help Desk Analyst
Randstad
Randstad
06/25/2021
06/25/2021
$104,35006/25/2021
$104,350
Tier I-Mid Level Help Desk Analyst
Tier I-Mid Level Help Desk Analyst
SAIC
SAIC
06/24/2021
06/24/2021
$25,00106/24/2021
$25,001
Support Center Analyst-IT Desk (DOI-CSC)
Support Center Analyst-IT Desk (DOI-CSC)
Nuaxis Innovations
Nuaxis Innovations
06/24/2021
06/24/2021
$40,00006/24/2021
$40,000
See More Recent Salaries

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Help Desk Analyst Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Help Desk Analyst. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Help Desk Analyst Resume

At Zippia, we went through countless Help Desk Analyst resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Help Desk Analyst Demographics

Gender

male

66.1 %

female

29.7 %

unknown

4.2 %

Ethnicity

White

60.8 %

Hispanic or Latino

13.9 %

Black or African American

11.7 %

Foreign Languages Spoken

Spanish

54.0 %

French

10.6 %

Portuguese

4.9 %
See More Demographics

Help Desk Analyst Education

Degrees

Bachelors

42.3 %

Associate

28.0 %

Certificate

17.1 %

Top Colleges for Help Desk Analysts

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
See More Education Info

Online Courses For Help Desk Analyst That You May Like

Help Desk Analyst
udemy
4
(307)

Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...

IT Help Desk for Beginners
udemy
4.1
(320)

The essentials to become an IT Help Desk Technician...

Help Desk Analyst: Tier 1 Support Specialist
ed2go

Help Desk Analyst: Tier 1 Support Specialist...

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Top Skills For a Help Desk Analyst

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.3% of help desk analysts listed email on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Help Desk Analyst

Some places are better than others when it comes to starting a career as a help desk analyst. The best states for people in this position are California, Alaska, New York, and Washington. Help desk analysts make the most in California with an average salary of $56,699. Whereas in Alaska and New York, they would average $53,094 and $49,348, respectively. While help desk analysts would only make an average of $47,541 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Alaska

Total Help Desk Analyst Jobs:
144
Highest 10% Earn:
$66,000
Location Quotient:
1.44
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Help Desk Analyst Jobs:
3,646
Highest 10% Earn:
$82,000
Location Quotient:
1.04
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. District of Columbia

Total Help Desk Analyst Jobs:
475
Highest 10% Earn:
$73,000
Location Quotient:
2.36
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Help Desk Analyst Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ help desk analysts and discovered their number of help desk analyst opportunities and average salary. Through our research, we concluded that Robert Half International was the best, especially with an average salary of $38,363. IBM follows up with an average salary of $60,275, and then comes TEKsystems with an average of $40,775. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a help desk analyst. The employers include TEKsystems, SunPower, and Realogy Holdings

1. Robert Half International
4.5
Avg. Salary: 
$38,363
Help Desk Analysts Hired: 
504+
2. IBM
4.8
Avg. Salary: 
$60,275
Help Desk Analysts Hired: 
261+
3. TEKsystems
4.8
Avg. Salary: 
$40,775
Help Desk Analysts Hired: 
221+
4. Electronic Data Systems
4.5
Avg. Salary: 
$47,436
Help Desk Analysts Hired: 
175+
5. Unisys
4.4
Avg. Salary: 
$55,441
Help Desk Analysts Hired: 
166+
6. NCR
4.8
Avg. Salary: 
$55,537
Help Desk Analysts Hired: 
158+
Updated October 2, 2020