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Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|High Yield Desk Analyst||Stifel Financial Corp.||Greenwich, CT||Aug 13, 2015||$150,000|
|Rmbs Desk Analyst||Glenview Capital Management||New York, NY||Oct 26, 2016||$125,000|
|Rmbs Desk Analyst||Glenview Capital||New York, NY||Aug 07, 2016||$125,000|
|Center of Expertise SCM/TM Analyst||Meadwestvaco Corporation||Richmond, VA||Jan 14, 2015||$110,313|
|Support Center Analyst III||INX, Inc.||Lewisville, TX||Oct 01, 2011||$85,000|
|Execution Desk Trader/Analyst||Tradelink LLC||Chicago, IL||May 07, 2016||$82,000|
|Global Markets Finance Tech Help Desk Analyst||State Street Bank and Trust Company||New York, NY||Jul 31, 2013||$79,100 -
|Technical Support Center Analyst||CD Group, Inc.||Norcross, GA||Sep 11, 2012||$75,000|
|Analyst-Corporates Desk||Natixis North America LLC||New York, NY||Apr 11, 2013||$70,000|
|Analyst-Corporates Desk||Natixis North America LLC||New York, NY||Nov 01, 2013||$70,000|
|Engine Support Center Business Analyst||Paccar Inc.||Renton, WA||Aug 18, 2014||$69,098 -
|Analyst, Center of Expertise||Steelcase Inc.||Grand Rapids, MI||Oct 01, 2012||$66,000|
|Help Desk Analyst||Logic House Ltd.||Raleigh, NC||Jul 02, 2012||$64,697|
|Analyst-Corporates Desk||Natixis North America LLC||New York, NY||Mar 11, 2013||$64,000|
|Help Desk and Programmer Analyst||Amarex Clinical Research, LLC||Germantown, MD||Sep 10, 2015||$62,000|
|Helpdesk Analyst||Systems Task Group International, Ltd.||Edison, NJ||Oct 01, 2011||$62,000|
|Helpdesk Technician||Info 2 Extreme||Los Angeles, CA||Aug 03, 2016||$54,662|
|Analyst-Mexican Desk||Tradition (North America), Inc.||New York, NY||Jan 30, 2016||$52,853|
|Helpdesk Analyst||Client Network Services, Inc.||Rockville, MD||Apr 20, 2015||$51,500|
|Help Desk Analyst||Citigroup Global Markets Inc.||NY||Sep 01, 2015||$50,500|
|Helpdesk Analyst||Client Network Services, Inc.||Gaithersburg, MD||Jul 16, 2013||$45,000|
|Help Desk and Programmer Analyst||Amarex Clinical Research, LLC||Germantown, MD||Sep 02, 2015||$45,000 -
|Help Desk Analyst||Ciber, Inc.||Washington, DC||Aug 30, 2011||$44,938|
|Sales Force Help Desk Analyst||American It Solutions||Manchester, NH||Oct 28, 2011||$41,740|
|Broker/Analyst-Japan Desk||Newedge USA, LLC||Chicago, IL||Aug 21, 2014||$40,000 -
|IT Help Desk Analyst||Valor Christian Schools||Highlands Ranch, CO||Sep 22, 2015||$40,000|
|Help Desk Analyst||Logic House Ltd.||Raleigh, NC||Jul 10, 2012||$39,653|
|Help Desk Analyst||Logic House Ltd.||Nashville, TN||Aug 15, 2011||$39,653|
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