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A help desk analyst provides technical support and assistance to computer users. They handle software, hardware, and network requests or inquiries. A help desk analyst troubleshoots problems, identifies solutions, and guides users through the resolution process. They may work in industries such as IT, healthcare, finance, and retail. A help desk analyst must have communication skills, patience, and technical knowledge. They use ticketing systems and remote desktop software to provide support and record customer interactions.
Professor and Director of Graduate Studies, University of Illinois
Avg. Salary $37,318
Avg. Salary $59,228
Growth Rate 10%
Growth Rate 0.3%
American Indian and Alaska Native 0.41%
Asian 11.10%
Black or African American 12.50%
Hispanic or Latino 15.12%
Unknown 5.30%
White 55.57%
Genderfemale 28.16%
male 71.84%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity Level is challenging
7 - challenging
Work Life balance is good
6.4 - fair
Pros
Steady demand for help desk analysts in various industries
Possibility for career advancement within IT field
Opportunity to work with a wide range of people
Potential for flexible work schedules
Chance to work remotely
Cons
Long hours and shift work may be required
Repetitive nature of tasks may become tedious
Required to sit for extended periods of time
May be required to work weekends or holidays
Can be a thankless job, with little recognition or appreciation for hard work
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Skills | Percentages |
---|---|
Customer Service | 14.70% |
Troubleshoot | 8.54% |
Technical Support | 6.44% |
Phone Calls | 4.44% |
Remote Desktop | 3.03% |
Help desk analyst certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific help desk analyst certification, having one may help you stand out relative to other applicants.
The most common certifications for help desk analysts include Security 5 Certification and Certified Network Computer Technician (CNCT).
When your background is strong enough, you can start writing your help desk analyst resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a help desk analyst resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Now it's time to start searching for a help desk analyst job. Consider the tips below for a successful job search:
Are you a Help Desk Analyst?
Share your story for a free salary report.
The average Help Desk Analyst salary in the United States is $37,318 per year or $18 per hour. Help desk analyst salaries range between $26,000 and $52,000 per year.
What Am I Worth?
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
There was nothing to like. Everyone was polite an hard workers
Working with The people
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy