Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
Best help desk analyst certifications
The best certifications for a help desk analyst are Security 5 Certification, Certified Network Computer Technician (CNCT), and HDI Desktop Support Technician (HDI).
Help desk analyst certifications demonstrate your competency as a help desk analyst to employers. However, not all help desk analyst certifications provide the same value.
Below is a list of the best help desk analyst certifications. Obtaining a help desk analyst certification will give you a leg up when you apply for jobs and increase your potential salary.
20 best certifications for help desk analysts
20 best help desk analyst certifications
1. Security 5 Certification
The Security5 Certification is the entry level for anyone interested in learning computer networking and security basics. The Security5 program gives individuals basic networking literacy skills to begin high-end IT programs.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
2. Certified Network Computer Technician (CNCT)
Certified Network Computer Technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. Once the CNCT has acquired these skills, abilities and knowledge, he or she will be able to enter employment in any part of the computer industry. With minimal training in areas unique to the specific products, the CNCT should become a profitable and efficient part of the computer industry workforce.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
3. HDI Desktop Support Technician (HDI)
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
4. Cisco Certified Network Associate (CCNA)
CCNA certification is the first level of Cisco Career certification and indicates a foundation in and apprentice knowledge of networking. CCNA certified professionals can install, configure, and operate LAN, WAN, and dial access services for small networks (100 nodes or fewer), including but not limited to use of these protocols: IP, IGRP, Serial, Frame Relay, IP RIP, VLANs, RIP, Ethernet, Access Lists.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
5. Cisco Certified Entry Networking Technician (CCENT)
The Cisco CCENT (Cisco Certified Entry Networking Technician) certification validates the skills required for entry-level network support positions, the starting point for many successful careers in networking. Candidates should have the knowledge and skill to install, operate and troubleshoot a small enterprise branch network, including basic network security. CCENT certification is the first step toward achieving CCNA, which covers medium size enterprise branch networks with more complex connections.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
6. Computer Service Technician (CST)
The following can be expected to identify the major areas of training-study-knowledge and skills which the Computer Service Technician needs in order to perform the job of servicing the hardware and the systems software for personal computers: Computer Assembly-Disassembly; Motherboards; Buses; System Resources, Processor Characteristics; Memory Characteristics (Physical & Electronic); Secondary Storage Devices; Peripheral Devices; I/O Ports; Power Concepts and Power Supplies; Basic Networking Concepts; Portables; Digital Concepts; Troubleshooting/Preventive Maintenance; current Operating Systems; File Management; Safety Procedures/Handling; and Workplace Practices.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
7. Certified Help Desk Manager (CHDM)
The Certified Help Desk Manager course will empower you with new ways to promote the support center to both internal and external customers. In addition, you'll learn how to increase your ROI, develop procedures to enable your team to improve their productivity, and discover the tools and technologies necessary to manage a successful support center.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
8. HDI Support Center Manager (HDI)
This certification verifies that the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
9. Support Center Analyst (SCA)
This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
10. Microsoft Certified Desktop Support Technician (MCDST)
Boost your IT support career with unmatched validation as a Microsoft Certified Desktop Support Technician (MCDST). This credential proves your ability to successfully troubleshoot desktop environments that run on the Microsoft Windows operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
11. Software Engineering Master Certification (SEMC)
This professional competency certification requires successful completion of Certificates of Proficiency in twelve key knowledge areas: Software Engineering Requirements, Software Engineering Design, Software Engineering Construction, Software Engineering Testing, Software Engineering Maintenance, Software Engineering Configuration Management, Software Engineering Quality, Software Engineering Processes, Software Engineering Models & Methods, Software Engineering Management, Software Engineering Project Management, Software Engineering Economics and the successful completion of two advanced applied modules.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
12. Dell Certified Systems Expert (DCSE)
Dell offers hardware maintenance training through the Dell Certified Systems Expert program. DCSE prepares independent service maintenance technicians or companies with the knowledge and skills necessary to provide their own maintenance. Technicians are required to pass an exam to achieve an accreditation on client systems (portables, desktops and workstations) or servers. Technician may receive accreditation in both areas if desired.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
13. Microsoft Certified Technology Specialist: .NET Framework 3.5, Windows Workflow Fnd Applications (MCTS)
Candidates work on a team in a medium-sized or large development environment that uses Microsoft Visual Studio .NET 2003 Enterprise Developer, Microsoft Visual Studio 2005, or Microsoft Visual Studio 2008. Candidates should have at least two to three years of experience developing Web-based, Windows-based, or distributed applications by using the Microsoft .NET Framework 1.0, the .NET Framework 1.1, the .NET Framework 2.0, or the .NET Framework 3.5. Candidates should have a working knowledge of Microsoft Visual Studio 2005 or Visual Studio 2008.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
14. Certified System Administrator (CSA)
The SCO Certified System Administrator (CSA) certification is the basic level of certification for SCO UNIX products, and is the first step in achieving your ACE or Master ACE advance certifications.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
15. CCNP Service Provider Operations (CCNP)
The Cisco Certified Network Professional in Service Provider Operations (CCNP SP Operations) validates knowledge and skills required (of a Tier II or Tier III support engineer) to troubleshoot and maintain service provider IP NGN core (PE-PE and PE-CE) network infrastructures. With a CCNP SP Operations certification, a network professional demonstrates knowledge and skills required to isolate network performance problems, implement proactive fault measures using operations management processes, frameworks, and network management systems.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
16. IBM Certified Product Technical Support 4.0
Primary Audience: Employees, customers, and business partners looking to expand their knowledge on the Enterprise Content Management space. Specifically technical consultants and help desk personnel; those who support FileNet customers including new installation, implementation, troubleshooting, administration support, and performance optimization.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
17. Help Desk Senior Analyst (HDSA)
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
18. Cisco Certified Network Professional (CCNP)
With a CCNP, a network professional can install, configure, and troubleshoot local and wide area networks for enterprise organizations with networks from 100 to more than 500 nodes. The content emphasizes topics such as security, converged networks, quality of service (QoS), virtual private networks (VPN) and broadband technologies.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
19. HDI Support Center Analyst (HDI)
This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
20. International Accredited Business Accountant (IABA)
ACAT seeks to ensure that all accredited individuals possess both the theoretical knowledge and the practical knowledge necessary to be successful practitioners. For that reason, candidates for accreditation must satisfy an experience requirement before becoming fully credentialed: three years of related work experience, up to two of which may be satisfied through college credit. Related work experience includes verifiable experience in accounting, financial services, or other field requiring a practical and theoretical knowledge of the subject matter covered on the ACAT Comprehensive Examination for the International Accredited Business Accountant. Those who pass the exam but who have not met the experience requirement may market themselves as having passed the ACAT Comprehensive Examination for International Accredited Business Accountant, but are not entitled to use the IABA designation.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? No
What is the best certification for a help desk analyst?
The best help desk analyst certification is Security 5 Certification. The Security 5 Certification is awarded by the EC-Council.
Here's a bit more background on how to obtain this help desk analyst certification:
- To become a certified Security 5 Certification, you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 3 year.
What are some of the most in-demand certifications for help desk analysts?
The most in-demand help desk analyst certification is HDI Desktop Support Technician based on all active job postings. Having this help desk analyst certification will give you access to more help desk analyst jobs with higher salaries.
What certifications can impact a help desk analyst career and salary?
The Security 5 Certification certification will help you to secure a information technology specialist position, which will increase your pay and career trajectory. A information technology specialist's average salary is $74,827 whereas help desk analysts make an average salary of $37,318.
The most common combination of help desk analyst certifications include: Security 5 Certification, Certified Network Computer Technician (CNCT), and HDI Desktop Support Technician (HDI).
Online courses for help desk analysts to earn certifications
1. Help Desk Analyst
Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...
2. Service Desk Analyst Crash course for beginners.
Get Hands-On Experience for following JOB roles - Service Desk Analyst IT Help Desk Professional L1 IT Support GSD...
3. IT Help Desk for Beginners
The essentials to become an IT Help Desk Technician...
4. ComputerCavalry: IT Help Desk Training for IT Professionals!
Help Desk Training for IT Professionals is a 10 lecture course that provides valuable work experience to beginners in IT...
5. Learning IT Help Desk for Beginners
Must know skills for Helpdesk and Service Desk Professionals!!...
6. Learning IT Help Desk Basics
Get the skills you need to pursue an entry-level position as an IT help desk technician...
7. IT Help Desk Professional
Get Hands-On Experience on Helpdesk Skills, Learn, Master & Troubleshoot All What It Takes To Get You a Job...
8. Help Desk Professional: A guide to your IT career
Master the Help desk position by working smarter and boost your career opportunities...
9. Desktop IT Support Level 1 & 2 in real life (Troubleshooting
Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...
10. Computer Network Fundamentals- IT Helpdesk & Desktop Support
Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...
11. IT Support and Service Desk jobs -Crash Course for Beginners
Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1...
12. IT service operations and Service Desk management
Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam...
13. Computer Hardware, Operating System and Networking
For Any Graduates/Engineering/Diploma/Arts & Science/Freshers/Home Users/Individuals/Desktop Support/FM/Service Engineer...
14. IT Support Technical Skills Helpdesk
Hands-on Technical skills for IT Support Learners...
15. Windows Server 2019: Active Directory, GPO, R. Server Access
Training For Beginners - Become a Network Administrator in Microsoft Windows Server 2019 with Remote Server Access!...
16. Active Directory & Group Policy Administration for IT Techs
Active Directory & Group Policy Administration Basics for Helpdesk and Desktop / IT Support Technicians...
17. IT & Technical Support Guide to Helpdesk, Desktop & Servers
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...
18. Basic Computer Course - Windows 7/10 - IT & Desktop Support
Basic computer course with troubleshooting skills -computer hardware and computer networking, for IT support technicians...
19. Citrix Fundamentals for Beginners.
Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution...
20. IT Support Technical Skills Bootcamp
Hands-on Technical skills for IT Support Professionals...