Help desk analyst demographics and statistics in the US
Help desk analyst demographics research summary. Zippia estimates help desk analyst demographics and statistics in the United States by using a database of 30 million profiles. Our help desk analyst estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about help desk analysts after extensive research and analysis:
- There are over 291,700 help desk analysts currently employed in the United States.
- 28.2% of all help desk analysts are women, while 71.8% are men.
- The average help desk analyst age is 42 years old.
- The most common ethnicity of help desk analysts is White (55.6%), followed by Hispanic or Latino (15.1%), Black or African American (12.5%) and Asian (11.1%).
- Help desk analysts are most in-demand in Washington, DC.
- The government industry is the highest-paying for help desk analysts.
- Boston, MA pays an annual average wage of $48,621, the highest in the US.
- In 2022, women help desk analysts earned 97% of what men earned.
- 11% of all help desk analysts are LGBT.
- Maryland is the best state for help desk analysts to live.
- Help desk analysts are 47% more likely to work at private companies in comparison to public companies.
On this page
Help desk analyst demographics by:
Help desk analyst gender statistics
28.2% of help desk analysts are women and 71.8% of help desk analysts are men.
- Male, 71.8%
- Female, 28.2%
Help desk analyst gender ratio
| Gender | Percentages |
|---|---|
| Male | 71.8% |
| Female | 28.2% |
Help desk analyst gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$38,582
Female income
$37,549
Help desk analyst gender ratio over time
This data breaks down the percentage of men and women in help desk analyst positions over time. Currently, 28.2% of help desk analysts are female.
Help desk analyst gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 66.28% | 33.72% |
| 2011 | 67.36% | 32.64% |
| 2012 | 68.93% | 31.07% |
| 2013 | 69.50% | 30.50% |
| 2014 | 69.91% | 30.09% |
| 2015 | 71.82% | 28.18% |
| 2016 | 71.96% | 28.04% |
| 2017 | 71.87% | 28.13% |
| 2018 | 72.65% | 27.35% |
| 2019 | 71.24% | 28.76% |
| 2020 | 71.79% | 28.21% |
| 2021 | 71.84% | 28.16% |
Help desk analyst related jobs gender ratio
We compared help desk analysts with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Help Desk Analyst | 72% | 28% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Help desk analyst demographics by race
The most common ethnicity among help desk analysts is White, which makes up 55.6% of all help desk analysts. Comparatively, 15.1% of help desk analysts are Hispanic or Latino and 12.5% of help desk analysts are Black or African American.
- White, 55.6%
- Hispanic or Latino, 15.1%
- Black or African American, 12.5%
- Asian, 11.1%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.4%
Help desk analyst race
| Help desk analyst race | Percentages |
|---|---|
| White | 55.6% |
| Hispanic or Latino | 15.1% |
| Black or African American | 12.5% |
| Asian | 11.1% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.4% |
Help desk analyst race and ethnicity over time
See how help desk analyst racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Help desk analyst race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 64.17% | 12.94% | 7.69% | 12.16% |
| 2011 | 64.87% | 13.03% | 7.84% | 11.66% |
| 2012 | 63.61% | 13.27% | 8.09% | 12.30% |
| 2013 | 62.54% | 12.51% | 8.90% | 12.68% |
| 2014 | 62.25% | 12.72% | 8.54% | 13.39% |
| 2015 | 62.15% | 12.18% | 9.72% | 13.27% |
| 2016 | 61.95% | 12.14% | 9.70% | 13.16% |
| 2017 | 61.16% | 11.81% | 10.15% | 13.57% |
| 2018 | 61.28% | 11.77% | 10.24% | 13.30% |
| 2019 | 59.47% | 11.69% | 10.94% | 14.43% |
| 2020 | 57.43% | 12.26% | 10.72% | 14.59% |
| 2021 | 55.57% | 12.50% | 11.10% | 15.12% |
Help desk analyst wage gap by race
According to our data, asian help desk analysts have the highest average salary compared to other ethnicities. Black or african american help desk analysts have the lowest average salary at $36,886.
| Ethnicity | Salary |
|---|---|
| Unknown | $37,488 |
| White | $38,214 |
| Black or African American | $36,886 |
| Asian | $43,000 |
| Hispanic or Latino | $37,625 |
Average help desk analyst age
See how the average age of help desk analysts varies based on ethnicity and gender.
Male
Female
Help desk analyst age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Help desk analyst age breakdown
The average age of help desk analysts is 40+ years years old, representing 56% of the help desk analyst population.
Help desk analyst age breakdown
| Help Desk Analyst Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Help desk analyst educational attainment
The most common degree for help desk analysts is bachelor's degree, with 50% of help desk analysts earning that degree. The second and third most common degree levels are associate degree degree at 33% and associate degree degree at 6%.
- Bachelor's, 50%
- Associate, 33%
- High School Diploma, 6%
- Diploma, 4%
- Other Degrees, 7%
Help desk analysts by degree level
| Help desk analyst degree | Percentages |
|---|---|
| Bachelor's | 50% |
| Associate | 33% |
| High School Diploma | 6% |
| Diploma | 4% |
| Other Degrees | 7% |
Help desk analyst jobs you might like
Help desk analyst wage gap by degree level
According to the data, help desk analysts with a Master's degree earn more than those without, at $45,652 annually. With a Doctorate degree, help desk analysts earn a median annual income of $43,389 compared to $39,160 for help desk analysts with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $45,652 |
| High School Diploma or Less | $34,707 |
| Bachelor's Degree | $39,160 |
| Doctorate Degree | $43,389 |
| Some College/ Associate Degree | $35,538 |
Help desk analyst employment statistics
Most help desk analysts work for a private in the technology industry.
Company size where help desk analysts work
Below, you can see the size of companies where help desk analysts work.
Help desk analyst jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 11% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 49% |
Help desk analyst jobs by company type
Employees with the help desk analyst job title have their preferences when it comes to working for a company. For instance, most help desk analysts prefer to work at private companies over public companies.
Help desk analyst jobs by sector
| Company type | Percentages |
|---|---|
| Education | 8% |
| Public | 43% |
| Private | 47% |
| Government | 2% |
Help desk analyst jobs by industry
The most common industries for help desk analysts are technology, professional and finance.
Help desk analyst industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 22% |
| Technology | 18% |
| Professional | 10% |
| Finance | 9% |
| Health Care | 6% |
| Education | 6% |
| Retail | 5% |
| Hospitality | 3% |
| Telecommunication | 3% |
| Insurance | 3% |
| Pharmaceutical | 2% |
| Media | 2% |
| Manufacturing | 2% |
| Transportation | 1% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
Help desk analyst turnover and employment statistics
Help desk analyst unemployment rate over time
The unemployment rate for help desk analysts between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Help desk analyst unemployment rate by year
| Year | Help desk analyst unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average help desk analyst tenure
The average help desk analyst stays at their job for 1-2 years, based on the 31,602 help desk analysts resumes in Zippia's database.
Help desk analyst tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 36% |
| 1-2 years | 36% |
| 3-4 years | 11% |
| 5-7 years | 10% |
| 8-10 years | 4% |
| 11+ years | 3% |
Help desk analyst LGBT ratio compared to similar jobs
Review the percent of help desk analysts that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Telecommunications Network Analyst | 7.31% | 24,172 |
| ETL Lead | 8.42% | 31,461 |
| Vice President, Software Development | 8.46% | 304,247 |
| Security Architect | 8.59% | 127,619 |
| Operating Systems Specialist | 9.03% | 118,819 |
| Quality Assurance Specialist | 10.54% | 83,505 |
| Help Desk Analyst | 10.88% | - |
Similar help desk analyst jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Telecommunications Network Analyst | 7.31% | 24,172 |
| ETL Lead | 8.42% | 31,461 |
| Vice President, Software Development | 8.46% | 304,247 |
| Security Architect | 8.59% | 127,619 |
| Operating Systems Specialist | 9.03% | 118,819 |
| Quality Assurance Specialist | 10.54% | 83,505 |
Foreign languages spoken by help desk analysts
The most common foreign language among help desk analysts is Spanish at 54.0%. The second-most popular foreign language spoken is French at 10.6% and Portuguese is the third-most popular at 4.9%.
- Spanish, 54.0%
- French, 10.6%
- Portuguese, 4.9%
- Arabic, 3.6%
- German, 3.2%
- Other, 23.7%
Help desk analyst languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 54.0% |
| French | 10.6% |
| Portuguese | 4.9% |
| Arabic | 3.6% |
| German | 3.2% |
| Other | 23.7% |
