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Help desk analyst education requirements
Updated January 8, 2025
4 min read
There are several educational requirements to become a help desk analyst. Help desk analysts usually study computer information systems, business, or computer science. 50% of help desk analysts hold a bachelor's degree, and 33% hold an associate degree. We analyzed 31,602 real help desk analyst resumes to see exactly what help desk analyst education sections show.
The most common colleges for help desk analysts are the DeVry University and the DeVry University.
There are also many online help desk analyst courses to help get the education required to be a help desk analyst.
There are certain help desk analyst certifications that you should consider. These help desk analyst certifications include Security 5 Certification and Certified Network Computer Technician (CNCT).
What education do you need to become a help desk analyst?
What degree do you need to be a help desk analyst?
- Bachelor's, 50%
- Associate, 33%
- High School Diploma, 6%
- Diploma, 4%
- Other Degrees, 7%
What should I major in to become a help desk analyst?
- Business, 15%
- Computer Science, 14%
- Other Majors, 43%
Most common colleges for help desk analysts
| Help desk analyst common college | Percentages |
|---|---|
| DeVry University | 20.28% |
| University of Phoenix | 17.80% |
| Strayer University | 8.74% |
| ECPI University | 4.35% |
| Pennsylvania State University | 4.14% |
Best majors for help desk analysts
| Rank | Major | Percentages |
|---|---|---|
| 1 | Computer Information Systems | 15.1% |
| 2 | Business | 14.7% |
| 3 | Computer Science | 14.4% |
| 4 | Information Technology | 13.0% |
| 5 | Computer Networking | 8.4% |
Best colleges for help desk analysts
The best colleges for help desk analysts are Stanford University, Northwestern University, and University of Pennsylvania.
A help desk analyst with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for help desk analysts. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become help desk analysts.
1. Stanford University
Stanford, CA • Private
In-state tuition
$51,354
Enrollment
7,083
2. University of Pennsylvania
Philadelphia, PA • Private
In-state tuition
$55,584
Enrollment
10,764
3. Northwestern University
Evanston, IL • Private
In-state tuition
$54,568
Enrollment
8,451
4. University of Southern California
Los Angeles, CA • Private
In-state tuition
$56,225
Enrollment
19,548
5. California State University - Bakersfield
Bakersfield, CA • Private
In-state tuition
$7,309
Enrollment
9,142
6. SUNY at Binghamton
Vestal, NY • Private
In-state tuition
$9,808
Enrollment
13,990
7. San Diego State University
San Diego, CA • Private
In-state tuition
$7,488
Enrollment
30,018
8. Boston University
Boston, MA • Private
In-state tuition
$53,948
Enrollment
17,238
9. New York University
New York, NY • Private
In-state tuition
$51,828
Enrollment
26,339
10. Worcester Polytechnic Institute
Worcester, MA • Private
In-state tuition
$50,530
Enrollment
4,571
20 best online courses for help desk analysts
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Top 10 most affordable universities for help desk analysts
The most affordable schools for help desk analysts are California State University - Bakersfield, suny farmingdale, and brooklyn college of the city university of new york.
If the best universities for help desk analysts are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for help desk analysts.
1. California State University - Bakersfield
Bakersfield, CA • Private
In-state tuition
$7,309
Cost of attendance
16,714
2. SUNY Farmingdale
Farmingdale, NY • Private
In-state tuition
$8,306
Cost of attendance
16,091
3. Brooklyn College of the City University of New York
Brooklyn, NY • Private
In-state tuition
$7,240
Cost of attendance
13,991
4. California State University - Dominguez Hills
Carson, CA • Private
In-state tuition
$6,942
Cost of attendance
14,469
5. Brigham Young University
Provo, UT • Private
In-state tuition
$5,620
Cost of attendance
18,136
6. California State University - Long Beach
Long Beach, CA • Private
In-state tuition
$6,798
Cost of attendance
18,306
7. University of Puerto Rico - Mayaguez
Mayaguez, PR • Private
In-state tuition
$4,094
Cost of attendance
14,302
8. California State University - Los Angeles
Los Angeles, CA • Private
In-state tuition
$6,749
Cost of attendance
14,823
9. New Mexico Institute of Mining and Technology
Socorro, NM • Private
In-state tuition
$7,770
Cost of attendance
21,244
10. Baruch College of the City University of New York
New York, NY • Private
In-state tuition
$7,262
Cost of attendance
14,046
Top 10 hardest universities to get into for help desk analysts
The hardest universities for help desk analysts to get into are Stanford University, Northwestern University, and University of Pennsylvania.
Some great schools for help desk analysts are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for help desk analysts based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.
1. Stanford University
Stanford, CA • Private
Admissions rate
4%
SAT average
1,497
2. Northwestern University
Evanston, IL • Private
Admissions rate
8%
SAT average
1,508
3. University of Pennsylvania
Philadelphia, PA • Private
Admissions rate
8%
SAT average
1,492
4. University of Southern California
Los Angeles, CA • Private
Admissions rate
13%
SAT average
1,445
5. Boston University
Boston, MA • Private
Admissions rate
22%
SAT average
1,420
6. New York University
New York, NY • Private
Admissions rate
20%
SAT average
1,419
7. Vanderbilt University
Nashville, TN • Private
Admissions rate
10%
SAT average
1,514
8. Rensselaer Polytechnic Institute
Troy, NY • Private
Admissions rate
43%
SAT average
1,415
9. George Washington University, The
Washington, DC • Private
Admissions rate
42%
SAT average
1,380
10. University of Rochester
Rochester, NY • Private
Admissions rate
29%
SAT average
1,422
Top 10 easy-to-apply-to universities for help desk analysts
The easiest schools for help desk analysts to get into are Oklahoma Wesleyan University, barry university, and nyack college.
Some schools are much easier to get into. If you want to start your career as a help desk analyst without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for help desk analysts.
1. Oklahoma Wesleyan University
Bartlesville, OK • Private
Admissions rate
68%
SAT average
964
2. Barry University
Miami, FL • Private
Admissions rate
91%
SAT average
1,006
3. Nyack College
New York, NY • Private
Admissions rate
98%
SAT average
999
4. La Roche College
Pittsburgh, PA • Private
Admissions rate
99%
SAT average
1,008
5. LIM College
New York, NY • Private
Admissions rate
83%
SAT average
1,061
6. Notre Dame College
Cleveland, OH • Private
Admissions rate
90%
SAT average
994
7. Saint Martin's University
Lacey, WA • Private
Admissions rate
96%
SAT average
1,111
8. Cardinal Stritch University
Milwaukee, WI • Private
Admissions rate
71%
SAT average
1,035
9. Iona College
New Rochelle, NY • Private
Admissions rate
88%
SAT average
1,089
10. Holy Names University
Oakland, CA • Private
Admissions rate
70%
SAT average
849
Average help desk analyst salary by education level
| Help desk analyst education level | Help desk analyst salary |
|---|---|
| Master's Degree | $45,652 |
| High School Diploma or Less | $34,707 |
| Bachelor's Degree | $39,160 |
| Doctorate Degree | $43,389 |
| Some College/ Associate Degree | $35,538 |
Help desk analyst education FAQs
Have more questions? See all answers to common computer and mathematical questions.
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Updated January 8, 2025
Updated January 8, 2025