Q: How much does a help desk analyst make?

A help desk analyst makes about $38,492 yearly. That's about $3,208 monthly or $18.51 hourly. As most jobs go, factors like location, industry, and experience can determine your exact pay. On the lower end of the salary range, help desk analysts make about $28,000 or less yearly, typically for entry-level positions. On the higher end, they can earn about $52,000 or more, typically for senior-level positions.

Q: Are help desk jobs in demand?

Yes, help desk jobs are in demand. Between 2018 and 2028, help desk analysts' jobs are expected to grow 10% and produce 83,100 job opportunities across the United States. In general, a help desk analyst is a customer service agent, helping customers with technical IT problems they can not resolve on their own. They support clients over the phone, via email, live chat, or remote-controlled screen sharing.

Question 1

How long does it take to become a Help Desk Analyst?

Accepted Answer

It takes 4 years of professional experience to become a help desk analyst. That is the time it takes to learn specific help desk analyst skills, but does not account for time spent in formal education. If you include the normal education requirements to complete a college degree, then it takes 7 to 9 years years to become a help desk analyst.

Question 2

How much does a help desk analyst make?

Accepted Answer

A help desk analyst makes about $38,492 yearly. That's about $3,208 monthly or $18.51 hourly.

As most jobs go, factors like location, industry, and experience can determine your exact pay. On the lower end of the salary range, help desk analysts make about $28,000 or less yearly, typically for entry-level positions. On the higher end, they can earn about $52,000 or more, typically for senior-level positions.

Question 3

What certifications do I need to work at a help desk?

Accepted Answer

The certifications you need to work at a help desk include computer and network literacy, such as Security 5 Certification and Certified Network Computer Technician.

The Security 5 Certification by the EC-Council is entry-level for anyone interested in learning computer networking and security basics. It gives individuals basic networking literacy skills to begin high-end IT programs.

Question 4

What is a good starting salary for a Help Desk Analyst?

Accepted Answer

A good starting salary for a help desk analyst is $28,000 in the United States. That puts you in the 10th percentile of annual income for a help desk analyst in the U.S., which is about what you would expect if you were new to the field. The average salary for help desk analysts is $37,578, but that normally requires some level of experience to achieve. Furthermore, a good starting salary for a help desk analyst can vary by state.

Question 5

Can a help desk analyst make 100k?

Accepted Answer

No, you cannot make $100,000 per year as a help desk analyst. It is highly unlikely to earn over $100k because the average annual salary for a help desk analyst is $37,578. Even help desk analysts in higher-paid positions do not typically earn more than $49,000 per year.

Question 6

Are help desk jobs in demand?

Accepted Answer

Yes, help desk jobs are in demand. Between 2018 and 2028, help desk analysts' jobs are expected to grow 10% and produce 83,100 job opportunities across the United States.

In general, a help desk analyst is a customer service agent, helping customers with technical IT problems they can not resolve on their own. They support clients over the phone, via email, live chat, or remote-controlled screen sharing.

Question 7

What percentage of Help Desk Analysts are female?

Accepted Answer

31.0% of help desk analysts are female in the United States. This is 1.5 percentage points higher than last year. Additionally, the percentage of female help desk analysts has decreased by -5.1 percentage points since 2010. That means there are a total of 101,383 female help desk analysts in the U.S. and 225,659 male help desk analysts in the United States. Note that Zippia's estimate accounts only for the 327,042 people with the specific job title of help desk analyst and doesn't include grouping similar job titles, or people with potentially similar credentialing.

Question 8

What does an IT help desk analyst do?

Accepted Answer

An IT help desk analyst does work to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests.

Question 9

What knowledge does a help desk analyst require?

Accepted Answer

The knowledge required as a help desk analyst includes the right combination of educational training and customer service experience. Also required is the right set of skills, such as Interpersonal and problem-solving skills, knowledge of Windows operating systems, word processing software, computer hardware, and networking.

Question 10

What should I put on my resume for a help desk job?

Accepted Answer

You should put the skills and accomplishments that highlight your ability to effectively provide technical assistance and support related to computer systems (hardware or software), products, or services on your resume for a help desk job.

Frequently asked questions about help desk analysts

Questions about becoming a help desk analyst