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  • it

    Greeting from Skilltasy!!!! Position - ipass Developer Skill required- 'Experience in Implementing end to end solution using Logics App using build, ship and deploy. Experience in with good web application development. Knowledge of Azure cloud computing platform and Devops Experience in developing solutions using Azure Logic/Functional Apps Azure Functions with knowledge on below architecture patterns â-ª Retry â-ª Tolerant reader â-ª Compensating transaction. â-ª Circuit breaker â-ª Cache aside Deep underrating of .net web application development, REST Api, Web Api Should have experience in complex Application Integration engagements on Microsoft Azure using Logic Apps and Azure Functions. Ability to demonstrate good judgment on project work in the balance of conflicting priorities. Experience in estimation.' 5.00-8.00 Years Bachelor Of Technology (B.Tech/B.E)
    $37k-64k yearly est.3h ago
  • Service Desk Technician

    The Service Desk Technician is responsible for providing Level 1 IT support via phone, email and chat; our team is comprised of dynamic, passionate people with a focus customer service while providing IT support to diagnose, troubleshoot and resolve IT issues on 1st contact.
    $36k-48k yearly est.60d+ ago
  • Reactjs and javascript as the main skillset with 1years on it, with Angular, or other JS frameworks

    Reactjs and javascript as the main skillset with 1years on it, with Angular, or other JS frameworks as an added plus.
    $35k-45k yearly est.60d+ ago
  • Information Systems Technician

    In 2022, EIT joined Zollner, a market leader in the area of Electronics Manufacturing Services (EMS). Through our partnership, we're expanding in Virginia at our Headquarters in Leesburg and our Manufacturing facility in Danville. at our Leesburg, Virginia facility. EIT has been serving customers in Aerospace, Communications, Defense, and Healthcare and has expanded into a company with several locations across the globe.
    $71k-108k yearly est.15d ago
  • MDM Support Analyst

    The MDM Support Analyst role on the IT Operations - Applications Team ensures that their assigned systems operate normally, acts as a tier-2 support resource, and works with customers to enroll new participants into the HIE. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. This position is an application management / support analyst role with the following essential duties and responsibilities.
    $66k-101k yearly est.3d ago
  • Cloud Infrastructure Technician

    at our head office in Sterling, Virginia. Job Location: Sterling, Virginia The Cloud Infrastructure Technician supports in setting up, configuration and troubleshooting of cloud infrastructure components.
    $93k-124k yearly est.4d ago
  • Information Systems Technician

    Candidates seeking an Officer position in this community must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering or General Engineering.All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information Most IPs will complete a master's degree in C4I, space, information systems, computer science or modeling and simulation.There's also potential to pursue a graduate certificate, DoD certifications, federal executive fellowships and information assurance scholarships and internships.QUALIFICATIONS & REQUIREMENTSA four-year degree is required to work as an Information Professional. Helping to develop and deploy information systems, command and control, and space systems Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology Ensuring the effectiveness of the Navy technologies Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC) ABOUTEffective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America's Navy.
    $58k-87k yearly est.60d+ ago
  • IT Specialist

    NIWC PAC Philadelphia Code 58420 Cyber Development and Acquisition is actively recruiting an IT Specialist to independently plan, organize, and conduct complex requirements analysis for NAVY ERP systems.
    $69k-98k yearly est.3d ago
  • Help Desk Analyst

    Onsite support in Dallas, TX when needed Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama, and Columbia, Maryland that services clients throughout the United States. Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.
    $33k-40k yearly est.9d ago
  • Technical Support Engineer

    Full-time position working for a company that offers a legal technology platform for corporations, government agencies, and law firms to meet their complex eDiscovery, investigations, and compliance needs. Specializations include: eDiscovery, Litigation Support, Investigations, Compliance, Software Development, Legal Technology Qualifications: US Citizen Customer service experience with the ability to guide users through their issues and how to of using a product/software. Job Perks: Competitive Base Salary 401(k) match Full benefits 3 weeks PTO(120 hours) 10 paid holidays Interview Process: 3 interviews Opportunity to meet with various levels of the company including Director, Government Solutions, Vice President, and Executive Vice President.
    $68k-102k yearly est.14d ago
  • Information Technology Desktop Support

    Scripting Industry Standard Certifications such as JAMF, VMWare, Microsoft, AWS We are looking for an IT Desktop Technician to sit On Site in Vienna, VA for a 3-6 month contract opportunity!
    $39k-68k yearly est.1d ago
  • IT Support | Entry Level | Temporary

    Provide IT support for the end users both onsite and remotely This individual will join a great team and provide support to end-users, setup new users, and triage IT support issues. This is hybrid temporary role, in office 2 days/week in Arlington (metro accessible). The Ford Agency is actively recruiting for a junior IT Support Specialist working with an association that focuses on industry best practices and corporate responsibility.
    $40k-69k yearly est.3d ago
  • IT Service Desk at Tyson VA

    Role: IT Service Desk Location: Tyson VA Salary: $40k/annum + Benefits Required Skills/ experience: Associates - Management Information Systems or related discipline preferred A+, Network + • Strong analytical skills. • Strong written and verbal communication skills. • Work under pressure • Ability to work on multiple activities concurrently. • Strong systemic thinking and problem solving skills. • Experience in business process definition and validation. • Ability to take a “client” focus when engaging with internal departments / customers. • Strong technical skills. • Works well as part of a team.
    $40k yearly16d ago
  • Device Refresh Technician

    Evolver is seeking a Device Refresh Technician in Manassas, VA that has a broad knowledge of IT Technician and Asset & Inventory functions with strong customer service skills and a service desk background. Evolver, a Converged Security Solutions company, is an information technology company serving the Federal, Commercial, and Legal markets that addresses client challenges in the present and transitions clients into the future by introducing efficient and effective IT solutions.
    $55k-84k yearly est.6d ago
  • Law Firm Help Desk - remote

    Help Desk Analyst - for prominent law firm. **This is a fully remote position. The hours for this position are: Friday - Sunday, 10:00 p.m. - 11:30 a.m. Eastern Time. *Law firm help desk experience is required. This position is responsible for providing technical assistance and support for computer systems, hardware, software, mobile devices, and remote access. Occasional OT. Candidate should be familiar with remote support and remote connectivity help. Duties: Provide technical assistance (Tier 1 and some Tier 2) and support for incoming inquiries related to computer systems, hardware, software, mobile devices, and remote access. Prioritize and respond to support requests via telephone or email in a professional, confident, and courteous manner. Thoroughly document support requests and resolutions using the helpdesk ticketing system. Follow up with customers, provide feedback, and see problems through to resolution. Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customers. Write tips, frequently asked questions, and knowledge articles for the Firm's intranet and help desk knowledgebase. Availability to provide onsite and remote coverage outside of normal business hours as needed. Position Requirements: Must have at least two years working on a Help Desk or related experience in a law firm. Knowledgeable in using and supporting Windows 10, Active Directory, Microsoft Office 2016 or later, iManage Work 10, or other document management systems, remote access systems (Citrix and VPN), and mobile devices (iOS and Android). Customer service orientated. Excellent written, and interpersonal skills. Strong troubleshooting skills. Proven success working in a fast-paced environment. Goal oriented, organized, and follow through with customer requests. Ability to work independently and in a team environment. ITIL v3 certified or familiarity with ITIL's best practices. Salary is commensurate with experience.
    $48k-82k yearly est.11d ago
  • Technical Support Representative

    Responsible for handling technical support trouble tickets
    $28k-34k yearly est.1d ago
  • Knowledge Engineer/IT Specialist

    SRG is seeking a Knowledge Engineer/IT Specialist to support market research and prototyping while seeking new technologies and capabilities for its enterprise in the areas of:
    $69k-98k yearly est.8d ago
  • Entry Level IT Support

    Location : Clinton, CT Title: Entry Level IT Support Insight Global is seeking a Level 2 Helpdesk associate to join a healthcare client in CT. This candidate will be traveling between 4 locations on the shoreline; Clinton, Old Saybrook, New London, and Groton.
    $18-20 hourly1d ago
  • IT Hardware Field Technician

    Perform other activities that support Centric Business Systems and our service organization Centric Business Systems - powered by UBEO offers a competitive compensation package.
    $39k-57k yearly est.4d ago
  • Information Technology Desktop Support

    Contract: 1-2 months Essential Functions Performs network, servers and workstations administration and management; Implements work plans related to respective activities of the Information Technology; department which align with organizational priorities and the Association's operations strategy and systems and data; Prepares and completes required departmental compliance forms as outlined below including ensuring required information is accurate for timely submission of all required forms; Contributes to and implements recommendations on advancing operations within the department to gain efficiencies, and grow revenue, if applicable; Contributes to quality assurance and continuous quality/performance improvement in department activities, including supporting department director, and unit leader in annual assessments of respective budget activities; Supports the Knowledge and Technology team in the implementation of the Association's programs, priorities, and projects in partnership with supervisor and staff colleagues; Prepares in consultation with the Director, department level data which supports and aligns with the clients data strategy. Qualifications Bachelors in Computer Science, Information Systems or, 5+ years' related experience, required Association/Non-Profit IT background, preferred 5+ years' experience in managing and troubleshooting of Windows servers, Windows workstations, and end-user support Experience in Microsoft 365 applications and administration including Word, Outlook, Excel, PowerPoint, Forms, Exchange Online, OneDrive, Teams, SharePoint Experience in Microsoft 365 Azure Active Directory administration and on-premises Microsoft Active Directory administration Experience in Microsoft Teams Meeting and Zoom Meeting Experience in VMware vCenter and VM servers Experience in Backup systems, preferably Veeam VM backup and Backupify/Datto Office 365 backup Experience in online email security system, preferably Mimecast Working knowledge in VOIP system, preferably RingCentral UC/CC Working knowledge in network security and PCI compliance Working knowledge in Cisco Firepower, Umbrella, ISE, Meraki a plus Working knowledge in AV conference system, Crestron conference system a plus Working knowledge in Xerox copier/printer a plus Experience in interviewing business users, collecting, and interpreting requirements, and explaining the solution details to the business audience
    $36k-50k yearly est.10d ago

Average Salary For a Help Desk Analyst

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Help Desk Analyst is $37,318 per year or $18 per hour. The highest paying Help Desk Analyst jobs have a salary over $52,000 per year while the lowest paying Help Desk Analyst jobs pay $26,000 per year

Updated May 28, 2023
Average Help Desk Analyst Salary
$41,366 yearly
$18 hourly

5 Common Career Paths For a Help Desk Analyst

Technical Support Specialist

A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.

Systems Administrator

Systems administrators are employees who oversee information technology infrastructures in the office. They are skilled information technology professionals who are knowledgeable about the company's network systems and other technology-related infrastructures. They are responsible for installing, configuring, or updating network systems, software, and hardware. They also monitor the different systems and troubleshoot any issues that users may encounter. Systems administrators manage the access of users, ensure the security of the network, and address any challenges that users may have. They conduct repairs and routine maintenance to ensure that the systems in place are in the best shape.

Network Technician

A network technician is responsible for system malfunction diagnosis and troubleshooting operations. Network technicians duties' include repairing damaged system components, analyzing computer systems and blueprints, installing network connections, and upgrading accessories for efficient operations. Other duties include assisting customers with technical issues, ensuring computer systems' privacy, creating documents of network issues and resolutions, and suggesting alternative equipment for network backups. A network technician must have a broad knowledge of the technology industry and mechanical processes, plus the ability to work under pressure with minimal supervision.

Information Technology/Support Technician

An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.

Field Technician

A field technician is responsible for providing technical and maintenance support for the customers by area visits. Field technicians' duties include diagnosing technical problems, replacing malfunction components, upgrading systems for efficiency, running equipment tests to ensure stability, creating draft reports of performed processes, utilizing vehicles and other tools safely, following client's specifications on operating equipment, and adhering to the safety standards. A field technician must have excellent communication and decision-making skills, as well as extensive knowledge of the technological industry.

Illustrated Career Paths For a Help Desk Analyst

Help Desk Analyst Jobs FAQs

Can A Help Desk Analyst Make 100k?

No, you cannot make $100,000 per year as a help desk analyst. It is highly unlikely to earn over $100k because the average annual salary for a help desk analyst is $37,578. Even help desk analysts in higher-paid positions do not typically earn more than $49,000 per year.

Are Help Desk Jobs In Demand?

Yes, help desk jobs are in demand. Between 2018 and 2028, help desk analysts' jobs are expected to grow 10% and produce 83,100 job opportunities across the United States.

In general, a help desk analyst is a customer service agent, helping customers with technical IT problems they can not resolve on their own. They support clients over the phone, via email, live chat, or remote-controlled screen sharing.

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