Post Job

Help Desk Analyst resume examples for 2025

Updated January 8, 2025
8 min read
Quoted Expert
Mark Albert Ph.D.

Help desk analyst resume research summary. We analyzed 6,195 help desk analyst resumes to determine which ones land the most jobs. Below you'll find example help desk analyst resumes that can help you get an interview (and a job offer) from companies like Robert Half and IBM. Here are the key facts about help desk analyst resumes to help you get the job:

  • The average help desk analyst resume is 454 words long
  • The average help desk analyst resume is 1.0 pages long based on 450 words per page.
  • Customer service is the most common skill found on resume samples for help desk analysts. It appears on 14.7% of help desk analyst resumes.

After learning about how to write a professional resume for a help desk analyst, make sure your resume checks all the boxes with our AI resume builder.

Resume

Help Desk Analyst resume example

Choose from 10+ customizable help desk analyst resume templates

Choose from a variety of easy-to-use help desk analyst resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your help desk analyst resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Help Desk Analyst Resume
Help Desk Analyst Resume
Help Desk Analyst Resume
Help Desk Analyst Resume
Help Desk Analyst Resume
Help Desk Analyst Resume
Help Desk Analyst Resume
Help Desk Analyst Resume
Help Desk Analyst Resume
Help Desk Analyst Resume
Help Desk Analyst Resume
Help Desk Analyst Resume
Help Desk Analyst Resume
Help Desk Analyst Resume
Help Desk Analyst Resume
Help Desk Analyst Resume

Help Desk Analyst resume format and sections

  1. 1

    1. Add contact information to your help desk analyst resume

    Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine. Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching). Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

    Help Desk Analyst Resume Contact Information Example #1

    Dhruv Johnson

    d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

    Do you want to know more?
    How To Write The Perfect Resume Header
  2. 2

    2. Add relevant education to your help desk analyst resume

    Your resume's education section should include:

    • The name of your school
    • The date you graduated (Month, Year or Year are both appropriate)
    • The name of your degree

    If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

    Optional subsections for your education section include:

    • Academic awards (Dean's List, Latin honors, etc. )
    • GPA (if you're a recent graduate and your GPA was 3.5+)
    • Extra certifications
    • Academic projects (thesis, dissertation, etc. )

    Other tips to consider when writing your education section include:

    • If you're a recent graduate, you might opt to place your education section above your experience section
    • The more work experience you get, the shorter your education section should be
    • List your education in reverse chronological order, with your most recent and high-ranking degrees first
    • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

    Check More About Help Desk Analyst Education

    Help Desk Analyst Resume Relevant Education Example #1

    Bachelor's Degree In Communication 2011 - 2014

    University of South Florida Tampa, FL

    Help Desk Analyst Resume Relevant Education Example #2

    Bachelor's Degree In Computer Science 1993 - 1996

    University of California - Davis Davis, CA

  3. 3

    3. Next, create a help desk analyst skills section on your resume

    Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

    Here are some tips to keep in mind when writing your resume's skills section:

    • Include 6-12 skills, in bullet point form
    • List mostly hard skills; soft skills are hard to test
    • Emphasize the skills that are most important for the job

    Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

    Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

    Example of skills to include on an help desk analyst resume

    • Customer Service Skills.
       

      Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

    • Troubleshoot Skills.
       

      Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

    • Technical Support Skills.
       

      Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

    • Phone Calls Skills.
       

      Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

    • VPN Skills.
       

      A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

    • OS Skills.
       

      In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

    Top Skills for a Help Desk Analyst

    • Customer Service, 14.7%
    • Troubleshoot, 8.5%
    • Technical Support, 6.4%
    • Phone Calls, 4.4%
    • Other Skills, 66.0%
    Not sure which skills are really important?
    3 Big Tips For Listing Skills On Your Resume
  4. 4

    4. List your help desk analyst experience

    The most important part of any resume for a help desk analyst is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

    Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

    It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of help desk analysts" and "Managed a team of 6 help desk analysts over a 9-month project. "

    Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

    What experience really stands out on Help Desk Analyst resumes?

    Mark Albert Ph.D.Mark Albert Ph.D. LinkedIn Profile

    Assistant Professor, University of North Texas

    Projects. For resumes, it needs to be beyond a standard course final project. This can include a capstone team effort, a consistent theme among course projects, or engaging with faculty as a part of multi-year research pursuits. Also, we encourage our students to engage in the local community and seek internships to validate further their ability to work as part of a team.
    Don't have any experience?
    How To Show Your Experience On a Resume... Even When You Don't Have Any
    Work History Example # 1
    Microcomputer Technician
    North Carolina Department of Transportation
    • Delivered new computers, laptops, printers to various state offices within the Department of Transportation.
    • Programmed various applications with use relational databases between Oracle8i and Microsoft SQL Server 7.0 using Microsoft Visual Basic and Microsoft Access.
    • Developed and maintained Microsoft Access databases.
    • Used Microsoft Visual Basic for programming database applications.
    • Developed and maintained Microsoft Access, Oracle 8i and Microsoft SQL 6.5/7.0 databases.
    Work History Example # 2
    Help Desk Analyst
    Staples
    • Evaluated new software and hardware to determine compatibility with existing software and hardware, resulting in substantially lower cost of funds.
    • Resolved complex compatibility issues dealing with networking, hardware and applications.
    • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
    • Aided in the productivity of other coworkers by helping with hardware and software troubleshooting or information gathering.
    • Assisted end-users either in person or over the phone to offer troubleshooting solutions.
    Work History Example # 3
    Help Desk Analyst
    VWR International
    • Documented and monitored inventory database of all computers, printers, and mobile devices.
    • Hired as a full-time systems administrator/desktop support technician after providing consulting work for Five Rivers.
    • Supported desktops, laptops, file, print & ftp servers in a network environment.
    • Researched and recommended hardware for clients to improve employee production.
    • Assisted programmers trouble shoot Unix shell script failures and restart programs.
    Work History Example # 4
    Help Desk Analyst
    ManTech International
    • Created and worked and closed Users helpdesk tickets and escalating to Tier 3 when needed.
    • Provided support of SharePoint portal, managing user accounts (adding, deleting, passwords, permissions.)
    • Developed user Windows-based applications, reports, SQL, and email messages based on platform technology requirements and customized client applications.
    • Diagnosed and resolved performance problems with SQL databases.
    • Installed and troubleshot computers, copiers, printers, scanners, VOIP phones and other IT equipment.
  5. 5

    5. Highlight help desk analyst certifications on your resume

    Specific help desk analyst certifications can be a powerful tool to show employers you've developed the appropriate skills.

    If you have any of these certifications, make sure to put them on your help desk analyst resume:

    1. Security 5 Certification
    2. Certified Network Computer Technician (CNCT)
    3. HDI Desktop Support Technician (HDI)
    4. Cisco Certified Network Associate (CCNA)
    5. Cisco Certified Entry Networking Technician (CCENT)
    6. Computer Service Technician (CST)
    7. Certified Help Desk Manager (CHDM)
    8. HDI Support Center Manager (HDI)
    9. Support Center Analyst (SCA)
    10. Microsoft Certified Desktop Support Technician (MCDST)
  6. 6

    6. Finally, add an help desk analyst resume summary or objective statement

    A resume summary statement consists of 1-3 sentences at the top of your help desk analyst resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

    Remember to emphasize skills and experiences that feature in the job description.

    Are you a recent grad?
    Read our guide on how to write a resume summary statement

Common help desk analyst resume skills

  • Customer Service
  • Troubleshoot
  • Technical Support
  • Phone Calls
  • Remote Desktop
  • Technical Issues
  • Strong Problem-Solving
  • Help Desk
  • VPN
  • Desk Support
  • Help-Desk Support
  • OS
  • Remedy
  • Network Printers
  • Microsoft Windows
  • Remote Troubleshooting
  • Helpdesk Support
  • Citrix
  • Technical Problems
  • Mac
  • Computer System
  • User Accounts
  • PCS
  • Software Applications
  • SLA
  • Software Issues
  • Technical Assistance
  • DNS
  • Problem Resolution
  • Customer Support
  • VMware
  • Windows XP
  • SQL
  • Trouble Tickets
  • Level Support
  • Telephone Calls
  • PowerPoint
  • POS
  • Call Tracking
  • Phone Support
  • Android
  • TCP/IP
  • SharePoint
  • Windows Server
  • VoIP
  • Network Troubleshooting
  • Workstations
  • Remote Support
  • Reset Passwords

Help Desk Analyst Jobs

Search for help desk analyst jobs

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Browse computer and mathematical jobs