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Help desk analyst salary
Average help desk analyst salary
$37,318
Understanding Help Desk Analyst Salaries
The average salary for a Help Desk Analyst is approximately $37,318 annually, or around $18 per hour. However, this figure can vary based on several factors. Experience plays a crucial role; entry-level positions typically start lower, while seasoned analysts can command higher pay. Geographic location also affects earnings, with states like California and New York often offering higher salaries due to increased demand.
Key Factors Influencing Salary
- Experience: More experienced analysts generally earn more.
- Industry: Analysts in tech-heavy industries often see higher wages.
- Location: Salaries can differ widely by state and city.
In addition to salary, many Help Desk Analysts receive benefits such as health insurance and retirement plans. As technology continues to evolve, the demand for skilled analysts is likely to grow, leading to better job opportunities and potential salary increases. Understanding these factors is essential for anyone considering a career in this field, enabling informed decisions about job opportunities and salary negotiations.
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Where can a Help Desk Analyst earn more?
Help desk analyst salary estimates from across the web
Average help desk analyst salary by state
The highest-paying states for help desk analysts are Massachusetts, Maryland, and California. The lowest average help desk analyst salary states are Indiana, Hawaii, and Oklahoma.
- State view
- County view
Highest paying states for help desk analysts
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Maryland | $46,547 | $22.38 |
| 2 | Massachusetts | $48,631 | $23.38 |
| 3 | District of Columbia | $47,523 | $22.85 |
| 4 | New Hampshire | $44,055 | $21.18 |
| 5 | Mississippi | $42,315 | $20.34 |
| 6 | New York | $45,954 | $22.09 |
| 7 | Alaska | $44,308 | $21.30 |
| 8 | North Dakota | $38,772 | $18.64 |
| 9 | California | $46,483 | $22.35 |
| 10 | Maine | $42,932 | $20.64 |
| 11 | New Jersey | $45,543 | $21.90 |
| 12 | Delaware | $42,003 | $20.19 |
| 13 | Rhode Island | $41,097 | $19.76 |
| 14 | Nevada | $39,110 | $18.80 |
| 15 | Pennsylvania | $42,172 | $20.27 |
| 16 | Kansas | $38,441 | $18.48 |
| 17 | Montana | $37,805 | $18.18 |
| 18 | Vermont | $40,557 | $19.50 |
| 19 | Michigan | $40,151 | $19.30 |
| 20 | Oregon | $41,151 | $19.78 |
| 21 | Illinois | $40,346 | $19.40 |
| 22 | Arizona | $37,199 | $17.88 |
| 23 | Texas | $38,361 | $18.44 |
| 24 | Virginia | $39,927 | $19.20 |
| 25 | Washington | $42,665 | $20.51 |
| 26 | Wisconsin | $39,032 | $18.77 |
| 27 | Iowa | $38,264 | $18.40 |
| 28 | Ohio | $38,632 | $18.57 |
| 29 | Idaho | $38,164 | $18.35 |
| 30 | Colorado | $38,214 | $18.37 |
| 31 | Wyoming | $36,512 | $17.55 |
| 32 | South Dakota | $37,714 | $18.13 |
| 33 | Hawaii | $34,830 | $16.75 |
| 34 | West Virginia | $37,629 | $18.09 |
| 35 | Connecticut | $41,310 | $19.86 |
| 36 | Arkansas | $36,176 | $17.39 |
| 37 | Utah | $35,773 | $17.20 |
| 38 | Missouri | $36,603 | $17.60 |
| 39 | Alabama | $36,048 | $17.33 |
| 40 | Nebraska | $35,483 | $17.06 |
| 41 | Minnesota | $35,846 | $17.23 |
| 42 | Florida | $34,887 | $16.77 |
| 43 | Georgia | $36,143 | $17.38 |
| 44 | Tennessee | $35,374 | $17.01 |
| 45 | North Carolina | $35,654 | $17.14 |
| 46 | Indiana | $34,839 | $16.75 |
| 47 | South Carolina | $35,759 | $17.19 |
| 48 | Kentucky | $34,188 | $16.44 |
| 49 | New Mexico | $33,641 | $16.17 |
| 50 | Oklahoma | $34,769 | $16.72 |
| 51 | Louisiana | $34,723 | $16.69 |
Highest paying cities for help desk analysts
The highest-paying cities for help desk analysts are Boston, MA, San Francisco, CA, and Washington, DC.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Boston, MA | $48,621 | $23.38 |
| 2 | San Francisco, CA | $48,527 | $23.33 |
| 3 | Washington, DC | $47,498 | $22.84 |
| 4 | Baltimore, MD | $46,889 | $22.54 |
| 5 | New York, NY | $46,009 | $22.12 |
| 6 | Philadelphia, PA | $42,552 | $20.46 |
| 7 | Arlington, VA | $41,452 | $19.93 |
| 8 | Hartford, CT | $41,233 | $19.82 |
| 9 | Waukegan, IL | $40,837 | $19.63 |
| 10 | Detroit, MI | $40,306 | $19.38 |
| 11 | Milwaukee, WI | $39,014 | $18.76 |
| 12 | San Antonio, TX | $38,439 | $18.48 |
| 13 | Denver, CO | $38,217 | $18.37 |
| 14 | Phoenix, AZ | $37,261 | $17.91 |
| 15 | Saint Louis, MO | $36,673 | $17.63 |
| 16 | Atlanta, GA | $36,200 | $17.40 |
| 17 | Minneapolis, MN | $35,903 | $17.26 |
| 18 | Salt Lake City, UT | $35,755 | $17.19 |
| 19 | Jacksonville, FL | $35,420 | $17.03 |
| 20 | Charlotte, NC | $35,393 | $17.02 |
Help Desk Analysts are the most in-demand in these five cities:
Help desk analyst salary details
A help desk analyst's salary ranges from $26,000 a year at the 10th percentile to $52,000 at the 90th percentile.
What is a help desk analyst's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $52,000 | $4,333 | $25 |
| 75th Percentile | $44,000 | $3,667 | $21 |
| Average | $37,318 | $3,110 | $18 |
| 25th Percentile | $31,000 | $2,583 | $15 |
| 10th Percentile | $26,000 | $2,167 | $13 |
Highest paying help desk analyst jobs
The highest paying types of help desk analysts are software support technician, support analyst, and systems support.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Information Systems Technician | $46,346 | $3,862 | $22.28 | 173,424 |
| Systems Support | $64,031 | $5,336 | $30.78 | 156,028 |
| Information Technology Technician | $49,031 | $4,086 | $23.57 | 118,881 |
| Information Technology/Support Technician | $45,591 | $3,799 | $21.92 | 161,748 |
| Software Support Technician | $79,670 | $6,639 | $38.30 | 117,059 |
| Computer Technician | $39,767 | $3,314 | $19.12 | 95,688 |
Top companies hiring help desk analysts now:
Which companies pay help desk analysts the most?
Help desk analyst salaries at Pacific Investment Management Company LLC and MicroVision are the highest-paying according to our most recent salary estimates. In addition, the average help desk analyst salary at companies like NTT Data International L.L.C. And Cognizant are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Pacific Investment Management Company LLC | $75,500 | $36.30 |
| 2 | MicroVision | $70,954 | $34.11 |
| 3 | NTT Data International L.L.C. | $69,960 | $33.63 |
| 4 | Cognizant | $65,921 | $31.69 |
| 5 | Deloitte | $65,697 | $31.59 |
| 6 | Kent Daniels & Associates | $60,823 | $29.24 |
| 7 | Meta | $59,465 | $28.59 |
| 8 | HCL Technologies | $59,033 | $28.38 |
| 9 | Jacobs Engineering Group | $58,296 | $28.03 |
| 10 | Wedbush Securities | $56,785 | $27.30 |
| 11 | Cnsi | $56,609 | $27.22 |
| 12 | Alvarez & Marsal | $56,487 | $27.16 |
| 13 | Salesforce | $55,106 | $26.49 |
| 14 | Edward Jones | $54,175 | $26.05 |
| 15 | PROLIM | $51,913 | $24.96 |
| 16 | Cambium Learning Group | $51,639 | $24.83 |
| 17 | OCC | $51,437 | $24.73 |
| 18 | Catholic Health East | $48,651 | $23.39 |
| 19 | University of California-Berkeley | $47,903 | $23.03 |
| 20 | JPMorgan Chase & Co. | $47,689 | $22.93 |
Wage gap by gender, race and education
Help Desk Analyst salary by industry
The average help desk analyst salary varies across industries:
- The average help desk analyst salary in the government industry is $42,262, the highest of any industry.
- The average help desk analyst salary in the finance industry is $41,892.
- Help desk analysts in the hospitality industry earn an average salary of $34,598, the lowest of any industry.
Highest paying industries for help desk analysts
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Government | $42,262 | $20.32 |
| 2 | Finance | $41,892 | $20.14 |
| 3 | Telecommunication | $39,343 | $18.91 |
| 4 | Technology | $39,108 | $18.80 |
| 5 | Professional | $36,996 | $17.79 |
| 6 | Manufacturing | $36,858 | $17.72 |
| 7 | Health Care | $34,899 | $16.78 |
| 8 | Retail | $34,838 | $16.75 |
| 9 | Hospitality | $34,598 | $16.63 |
High paying help desk analyst jobs
Help desk analyst salary trends
The average help desk analyst salary has risen by $5,702 over the last ten years. In 2014, the average help desk analyst earned $31,616 annually, but today, they earn $37,318 a year. That works out to a 9% change in pay for help desk analysts over the last decade.
Compare help desk analyst salaries for cities or states with the national average over time.
Average help desk analyst salary over time
Compare help desk analyst salaries for individual cities or states with the national average.
Help desk analyst salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $37,300 | $17.94 | +3.3% |
| 2024 | $36,100 | $17.35 | +2.3% |
| 2023 | $35,300 | $16.96 | +1.5% |
| 2022 | $34,700 | $16.70 | +1.6% |
| 2021 | $34,200 | $16.43 | +1.6% |
Recently added help desk analyst salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Northern Technologies International | Help Desk Analyst I | Tampa, FL | 06/30/2025 | $35,000 |
| Pall | Helpdesk Analyst | Putnam, CT | 06/30/2025 | $70,000 |
| Turning Point Global Solutions | Help Desk Analyst | Rockville, MD | 06/30/2025 | $45,000 |
| Digital Consultants LLC | Helpdesk Analyst II | Quantico, VA | 06/30/2025 | $65,000 |
| Freshpet Inc. | Help Desk Analyst | Ennis, TX | 06/29/2025 | $68,000 |
| Prudent Publishing Company | Help Desk Support Intern | Downe, NJ | 06/29/2025 | $39,653 |
| ZP Group | Help Desk Analyst-Secret Cleared | Arlington, VA | 06/29/2025 | $55,000 |
| Shavano Family Practice | Remote Help Desk Analyst | Steward, IL | 06/29/2025 | $38,000 |
| Cai | Help Desk Analyst | Trenton, NJ | 06/28/2025 | $58,436 |
| Mainstay Suites | or Hotel Desk Agent | Fargo, ND | 06/28/2025 | $33,392 |
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