Updated February 9, 2022
Average Help Desk Analyst Salary
$37,000 yearly
To create our salary estimates, Zippia starts with data published in publicly available sources such as the U.S. Bureau of Labor Statistics (BLS), Foreign Labor Certification Data Center (FLC) Show More
$18.07 hourly

Entry level Salary
$28,000 yearly
$28,000
10 %
$37,000
Median
$49,000
90 %
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What is a Help Desk Analyst's Salary?

PercentileAnnual SalaryMonthly SalaryHourly Rate
90th Percentile$49,000$4,083$24
75th Percentile$43,000$3,583$21
Average$37,578$3,132$18
25th Percentile$32,000$2,667$15
10th Percentile$28,000$2,333$13

Average Help Desk Analyst Salary By State

The darker areas on the map show where help desk analysts earn the highest salaries across all 50 states.

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Average Salary:

Help Desk Analyst average salary by State

StateAvg. SalaryHourly RateJob Count
Alabama$34,603$16.64445
Alaska$46,568$22.39144
Arizona$36,458$17.531,060
Arkansas$33,646$16.18257
California$47,474$22.823,646
Colorado$35,956$17.29996
Connecticut$33,247$15.98324
Delaware$35,313$16.98161
District of Columbia$42,357$20.36475
Florida$33,212$15.972,346
Georgia$34,393$16.541,170
Hawaii$35,490$17.06170
Idaho$39,621$19.05188
Illinois$37,252$17.911,317
Indiana$33,735$16.22750
Iowa$36,438$17.52355
Kansas$35,254$16.95358
Kentucky$33,382$16.05389
Louisiana$31,945$15.36292
Maine$35,669$17.15131
Maryland$41,110$19.761,075
Massachusetts$36,256$17.431,035
Michigan$35,152$16.90788
Minnesota$32,675$15.71772
Mississippi$39,690$19.08220
Missouri$34,634$16.65664
Montana$38,843$18.67227
Nebraska$33,610$16.16270
Nevada$39,917$19.19277
New Hampshire$34,544$16.61218
New Jersey$34,292$16.49792
New Mexico$35,878$17.25227
New York$37,465$18.011,460
North Carolina$35,952$17.281,059
North Dakota$36,715$17.65138
Ohio$34,535$16.60977
Oklahoma$31,935$15.35280
Oregon$44,817$21.55475
Pennsylvania$34,083$16.391,169
Rhode Island$31,052$14.93154
South Carolina$34,711$16.69434
South Dakota$36,055$17.3393
Tennessee$33,978$16.34541
Texas$36,743$17.662,334
Utah$35,940$17.28546
Vermont$33,454$16.08114
Virginia$38,334$18.431,631
Washington$45,343$21.80626
West Virginia$34,908$16.78123
Wisconsin$35,133$16.89523
Wyoming$35,478$17.0689

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Highest Paying Cities For Help Desk Analyst

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CityAvg. SalaryHourly Rate
San Francisco, CA$49,275$23.69
Seattle, WA$45,659$21.95
Washington, DC$42,349$20.36
Rockville, MD$41,249$19.83
Richmond, VA$38,395$18.46
New York, NY$37,592$18.07

How much does a Help Desk Analyst make?

The average Help Desk Analyst salary is $37,578 per year, or $18.07 per hour, in the United States. People on the lower end of that spectrum, the bottom 10% to be exact, make roughly $28,000 a year, while the top 10% makes $49,000. As most things go, location can be critical. California, Alaska, Washington, Oregon, and Maryland provide the highest Help Desk Analyst salaries.

Average Help Desk Analyst Salary Over Time

Compare salaries for individual cities or states with the national average.

    Help Desk Analyst Salary By Year

    YearAvg. SalaryHourly Rate% Change
    2022$37,600$18.07+3.3%
    2021$36,300$17.47+2.3%
    2020$35,500$17.08+1.5%
    2019$35,000$16.82+1.6%
    2018$34,400$16.54+1.6%

    How Much Do Help Desk Analysts Make In Different Industries?

    The salary for a Help Desk Analyst can vary depending on what industry the job is in. The highest salaries for Help Desk Analysts tend to be found in Technology, Finance, and Health Care companies. In fact, Help Desk Analysts can make a yearly salary of $41,442 while working for Technology companies.

    Highest Paying Industries For Help Desk Analysts

    RankIndustryAverage Help Desk Analyst SalaryHelp Desk Analyst Salary Range
    1Technology
    $41,442
    $32k
    $49k
    2Finance
    $41,418
    $32k
    $49k
    3Health Care
    $39,792
    $32k
    $49k
    4Manufacturing
    $38,870
    $32k
    $49k
    5Retail
    $38,316
    $32k
    $49k
    6Government
    $37,940
    $32k
    $49k
    7Hospitality
    $37,875
    $32k
    $49k
    8Professional
    $37,829
    $32k
    $49k

    High Paying Help Desk Analyst Jobs

    Average JOB Salary by Field

    Help Desk Analyst Salary
    Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.
    Information Systems Technician

    Avg. salary: $56,498

    An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.
    Systems Support

    Avg. salary: $64,537

    A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables. They also assist the technology team in designing backup systems and improve existing networks according to business requirements and specifications. They write resolution reports for reference to prevent the reoccurrence of system malfunction and inconsistencies.
    Information Technology Technician

    Avg. salary: $53,121

    An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.
    Information Technology/Support Technician

    Avg. salary: $40,747

    An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
    Software Support Technician

    Avg. salary: $73,575

    A software support technician is responsible for resolving software application issues, diagnosing related system failures, and writing resolution reports for reference. Software support technicians must be highly-familiarized with the system's infrastructure and interface to immediately diagnose malfunctions and identify maintenance techniques to prevent the reoccurrence of downtimes and delays. They also assist the system engineers in the configuration and optimization of networks, including the installment of upgrades and patch updates. A software support technician must have excellent organizational and communication skills, especially in navigating computer tools and applications to create support tickets and fix the customers' issues efficiently.
    Computer Technician

    Avg. salary: $40,672

    Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.

    Average Salary By Related Field

    Job TitleAnnual SalaryMonthly SalaryHourly RateJob Openings
    Information Systems Technician$56,498$4,708$27.16170,989
    Systems Support$64,537$5,378$31.03164,949
    Information Technology Technician$53,121$4,427$25.54135,300
    Information Technology/Support Technician$40,747$3,396$19.59194,902
    Software Support Technician$73,575$6,131$35.37121,174
    Computer Technician$40,673$3,389$19.55122,907
    Job Openings

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    Help Desk Analyst Jobs You Might Like

    And if you're looking for a job, here are the five top employers hiring now:

    1. Dell Jobs (110)
    2. IBM Jobs (259)
    3. NCR Jobs (160)
    4. Unisys Jobs (167)
    5. Bank of America Jobs (99)

    Help Desk Analyst Salaries By Years Of Experience

    The salary for a Help Desk Analyst can vary depending on the years of experience that a person has, from entry level to senior level. Data on how experience level affects total compensation is provided by the Bureau of Labor Statistics (BLS) as part of their National Compensation Survey, which is based on factors such as knowledge, complexity, contacts, and environment.

    Which Companies Pay Help Desk Analysts The Most?

    If you want to get paid the most as a Help Desk Analyst, being employed by a company such as Google or IBM would be a smart choice, as they are the highest paying companies in this field. Additionally, companies like BWX Technologies and Cognizant also report highly competitive salaries for Help Desk Analysts.

    Highest Paying Companies For Help Desk Analysts

    RankCompanyZippia ScoreAverage Help Desk Analyst SalaryAverage Salary
    1$91,486
    2$61,237
    3$57,816
    4$55,012
    5$51,881
    6$51,024

    And if you're looking for a job, here are the five top employers hiring now:

    1. Dell Jobs (110)
    2. IBM Jobs (259)
    3. NCR Jobs (160)
    4. Unisys Jobs (167)
    5. Bank of America Jobs (99)

    How much should you get paid?

    Tell us about yourself to get a free, personalized Zippia Salary Report and suggestions on how to increase your pay.

    Recently Added Help Desk Analyst Salaries

    CompanyJobLocationDate AddedSalary
    Seneca CenterHelpdesk TechnicianOakland, CA01/31/2022$50,088
    Seneca Family of AgenciesHelpdesk TechnicianOakland, CA01/30/2022$50,088
    Robert HalfHelp Desk/Desktop AnalystDallas, TX01/29/2022$50,088
    University of UtahHelp Desk Agent-StudentSalt Lake City, UT01/28/2022$25,044
    Randstad UsHelp Desk AnalystAtlanta, GA01/28/2022$29,218
    Pace Staffing NetworkIT Help Desk Systems Analyst IISeattle, WA01/27/2022$52,175
    General DynamicsTechnical Help Desk AgentsFarmingdale, NJ01/27/2022$38,651
    Anthem, Inc.SCA EDI Helpdesk TechKentucky01/26/2022$32,182
    Robert HalfHelp Desk AnalystGolden, CO01/26/2022$45,000
    NES AssociatesTechnical Help Desk Agents for Barbourville, KY Ability To Work A Hour Shift On MondayIone, OR01/25/2022$38,651

    Average Help Desk Analyst Salary by Demographic

    Help Desk Analyst Gender Pay Gap

    male-income
    Male Income
    $36,232
    female-income
    Female Income
    $34,683
    GenderIncome
    Male$36,232
    Female$34,683
    Median Help Desk Analyst Income by Race
    Asian Help Desk Analysts have the highest average salary compared to other ethnicities. Asian Help Desk Analysts have the lowest average salary at $34,250.
    $40,000
    $32,000
    $24,000
    $16,000
    $8,000
    $0
    White
    Black or African American
    Asian
    Hispanic or Latino

    Help Desk Analyst Income by Race

    EthnicitySalary
    White$35,184
    Black or African American$34,707
    Asian$38,290
    Hispanic or Latino$34,855
    Average Help Desk Analyst Salary by Education Level
    Help Desk Analysts with a Masters degree earn more than those without, at $44,714 annually. With a Bachelors degree, Help Desk Analysts earn a median annual income of $39,294 compared to $36,232 for Help Desk Analysts with an Associate degree.
    $45,000
    $36,000
    $27,000
    $18,000
    $9,000
    $0
    High School Diploma or Less
    Master's Degree
    Bachelor's Degree
    Some College/ Associate Degree

    Help Desk Analyst Salary by Education Level

    EducationSalary
    High School Diploma or Less$35,846
    Master's Degree$44,714
    Bachelor's Degree$39,294
    Some College/ Associate Degree$36,232

    Help Desk Analyst Salaries FAQs

    What is a good starting salary for a Help Desk Analyst?

    A good starting salary for a help desk analyst is $28,000 in the United States. That puts you in the 10th percentile of annual income for a help desk analyst in the U.S., which is about what you would expect if you were new to the field. The average salary for help desk analysts is $37,578, but that normally requires some level of experience to achieve. Furthermore, a good starting salary for a help desk analyst can vary by state.

    Learn more about this question

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