Help desk analyst jobs in Kentucky

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician. Candidates will need to be able to work fully onsite in Frankfort, KY and have a valid driver's license. Job Description: Our client has a position in Frankfort, KY for a Desktop Support Technician. Candidates must be able to work onsite at 275 East Main Street, Frankfort KY 40601 and at 200 Mero Street, Frankfort KY 40601. The Desktop Support Technicians will provide support for multiple agencies in downtown Frankfort, KY. The Preferred Candidate Will Need the Following Skill Sets: Excellent customer service and communication skills. Computer equipment configuration, setup, and installation. Experience in ticketing software (preferably ServiceNow). Ability to work under pressure. Hardware and software experience.

IDR is seeking an Application Support Analyst to join one of our top clients in a remote capacity. This role is perfect for individuals who excel in providing technical support and optimizing clinical applications, specifically Homecare Homebase (HCHB). If you are eager to be part of a dynamic organization and thrive in a collaborative, team-oriented environment, we encourage you to apply today! Position Overview/Responsibilities for the Application Support Analyst: Act as a subject matter expert for HCHB and related clinical applications, providing technical support and guidance. Collaborate with clinical, operational, and technical teams to maintain system integrity and improve efficiency. Troubleshoot and resolve technical issues, monitor for recurring problems, and implement system enhancements. Conduct testing of new software updates and enhancements, ensuring stability and compliance with regulatory standards. Develop and maintain training resources, FAQs, and troubleshooting guides to empower user self-sufficiency. Required Skills for Application Support Analyst: Minimum of 3 years of experience with HCHB at a support or implementation level. Proven ability to work independently and manage complex technical issues. Strong problem-solving skills and a proactive approach to identifying and implementing improvements. Excellent communication skills for effective collaboration and user support. Self-motivated with the ability to manage tasks without extensive oversight. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row

The Helpdesk Technician is responsible for troubleshooting, installing, and maintaining technology equipment such as computers, printers, and projectors. This position will also provide software support to faculty, staff, and students, particularly focusing on in person assistance. ESSENTIAL JOB FUNCTIONS The employee in this position will have the following primary job functions: Provide Tier 1 technical support for the Seminary's faculty, staff, and students Set up, deploy, and repair faculty and staff workstations and laptops Troubleshoot in-class technical issues Facilitate, edit, and publish weekly recordings of select classes Run, terminate, trace, and test network cabling Assist Helpdesk Specialist with regular testing of technology infrastructure Perform other duties assigned by supervisor EDUCATION AND EXPERIENCE The ideal person in this position will have experience solving technical issues with computers, printers, projectors, and software issues on Windows and mac OS operating systems. Recognized industry certifications (A+, Network+, Security+) are also preferred. SUPERVISION The person in this position will supervise no one. The person in this position will report to the Associate Director of Technology Support. WORK ENVIRONMENT The person in this position will work in a typical office environment. EQUIPMENT The person in this position will use the following equipment: computer, phone, standard office technology.

R.J. Corman Railroad Group is currently seeking a skilled and customer-oriented Help Desk Technician to provide top-notch technical support to our clients and internal employees. As a Help Desk Technician, you will be the first point of contact for all technical issues, and your primary responsibility will be to deliver timely and effective solutions while ensuring a positive customer experience. Responsibilities include: * Customer Support: Respond to customer inquiries, incidents, and service requests via phone, email, or ticketing system in a friendly, patient, and professional manner. * Technical Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for customers and internal staff to ensure minimal disruption to their workflow. * Incident Management: Log and track all customer interactions and resolutions accurately in our help desk system, ensuring proper documentation and adherence to established procedures. * Escalation and Collaboration: Escalate complex issues to the appropriate teams and follow up on the resolution progress to ensure timely resolution. Collaborate with other IT teams and subject matter experts as needed. * User Training: Assist customers with basic software and hardware inquiries, offering step-by-step instructions and guidance to enhance their understanding and skill set. * System Maintenance: Perform routine maintenance tasks, such as software updates, security patches, and system optimizations, to ensure optimal performance and security. * Knowledge Base: Contribute to the creation and maintenance of the company's knowledge base, FAQs, and user guides to empower customers with self-help resources. * Continuous Learning: Stay up to date with the latest technologies and industry trends to improve technical skills and provide informed support to customers. * Perform other duties as needed. Job Requirements: * Education: High school diploma or equivalent. Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Professional) are a plus. * Experience: Proven experience in a technical support role, help desk, or IT-related position is preferred but not required for entry-level candidates. * Technical Skills: Proficient in troubleshooting hardware and software issues, familiar with operating systems (Windows, mac OS, etc.), basic networking concepts, and productivity applications. * Communication: Strong verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner. * Customer Focus: Demonstrated dedication to delivering exceptional customer service and a positive attitude when dealing with customers of varying technical expertise. * Problem-Solving: Analytical and critical thinking skills to assess and resolve technical challenges efficiently. * Multitasking: Ability to handle multiple tasks simultaneously, prioritize workload, and meet deadlines effectively. * Team Player: Collaborative and able to work well in a team-oriented environment. * Ability and willingness to travel required Benefits: R.J Corman Railroad Group, LLC is committed to providing its employees and their families with quality benefits. R.J Corman offers health, dental, vision, voluntary short term disability, voluntary long term disability, voluntary life insurance, voluntary accident insurance, voluntary hospital indemnity insurance, voluntary identity theft protection, and flexible spending account benefits to all full-time employees. Other non-health benefits include paid holidays, paid time off, the Work-Life Balance Employee Assistance Program and a 401K retirement savings plan. R.J. Corman Railroad is an Equal Employment Opportunity (EEO) and Affirmative Action employer that is committed to a safe and drug free work place. R.J. Corman performs pre-employment criminal background checks and substance abuse testing which includes a hair and urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping R.J. Corman a safe and drug free company.

Respond to and resolve user problems with hardware, software and/or services for all desktop computing equipment - Install and upgrade equipment and software - Identify recurring issues, document and escalate to appropriate personnel - Represent technical bridge between technology groups and business units - Make recommendations for improvement in processes and procedures - Follow existing processes and use standard methodologies to carry out assigned tasks - May be required to maintain inventory supplies - Participate on cross-technology teams - Performs other related duties as assigned by management Educational Requirements: - Associates degree required, Bachelor's degree preferred. No preference for field. Required Years and Area of Experience (minimum required for consideration): - 3+ years of relevant experience Required Skills: (MUST possess) - Strong troubleshooting skills - Documentation skills - Good oral and written communication skills - Problem solving skills - Ability to work independently or as part of a team - Proficient in hardware system components, component and peripheral (printers, scanner, wireless handhelds) replacement - Active Directory - Office (Excel, Outlook Email and Calendaring, Power point, Access) - Proficient in installation, navigation, and support of Microsoft Operating systems Preferred Skills: - Strong knowledge on use and architecture of client management systems; Remedy, Altiris, Dame ware, Client WebJet Admin - Search functionality - Registry - User Profiles - Permissions - Strong Remote Support skills and familiarity with remote support tools - Candidate should possess general knowledge/skills in Network components and topology; - Protocols -TCP/IP - Wireless communication and authentication protocols (PEAP) - Client configurations - Remote Access - LAN/WAN - Microsoft Project and Visio - Clarify - Adobe Shortlisting Preference: All Qualified Manager Additional Information All your information will be kept confidential according to EEO guidelines.

The IT Help Desk Technician involves providing technical assistance to users via phone, email, or in person to resolve hardware, software, and network issues. Key responsibilities include diagnosing problems, providing step-by-step guidance, escalating complex issues to higher-level support, and documenting all support activities. A successful candidate needs strong communication, customer service, and problem-solving skills. Key Responsibilities: Provide technical support such as answering user questions and troubleshooting computer hardware, software, and network problems. Complete new hire set up of emails, computers, IT desk set up, software logins, printers, tablets, phone extensions and cell phones as needed. This includes logging all IT inventory being assigned in the HRIS system. Become main contact for Printer issues. Back up IT manager in shut off of all IT systems for terminations. Diagnose and resolve issues including the ability to identify the root cause of problems and guide users through the steps to fix them. Respond to requests for technical assistance via phone, email, or in-person visits. Forward more complex problems that require higher-level support to the IT Manager. Escalate repetitive IT troubleshooting to the IT Manager for deeper dive into root cause analysis. Keep detailed records of all support requests, actions taken, and resolutions. Perform tasks like password resets, unlocking accounts, and verifying user identities. Help users who are unfamiliar with technology and may require training or step-by-step guidance. Assist IT Manager in Project Management Support. Create duplicity in IT tasks so that you can cover essential tasks in the IT Manager's absence (ie. Back up servers, etc.). Qualifications: 2+ years of prior experience in a help desk role is preferred. A Computer Science Associate's degree Computer Science is preferred, but equivalent experience may also be acceptable. A good understanding of computer systems, operating systems, and common hardware and software. Excellent verbal and written communication skills are essential for explaining technical solutions clearly to users. A customer-oriented attitude with the ability to remain calm and composed, especially when dealing with frustrated users. Strong analytical skills to diagnose and resolve technical problems effectively. Experience/exposure to Microsoft Office/Operating Systems, Google Business Suite, and an ERP system. Working Conditions/Physical Requirements: Work in a climate-controlled environment with exposure to moderate industrial noise levels. This position operates in an office environment daily, involving prolonged periods of sitting and computer use. May occasionally be required to lift or move up to 50 pounds. The role requires occasional interaction with production areas and warehouse environments, where personal protective equipment (PPE) may be necessary. Standard working hours apply for Monday-Friday 7am-4pm with a one hour lunch break, with potential for overtime during peak project periods. Ability to stand, walk and move around the shop floor for extended periods. Must be able to bend, squat, twist body depending on the needs of office or facility set up. Must be able to lift above head, to side, and extend arms. Frequent keyboarding and small piece handling with high manual dexterity required. Key Relationships: Supervisor - Reports to VP of Operations Direct Reports - None Peer Relationships - IT Manager, who will also mentor this role. On-going working relationships with: IT Manager Human Resources Maintenance Mechanical Engineers and Manufacturing Engineers Service relationship for all employees

Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a vast portfolio of 100+ brands and solutions, which requires commitment and ownership beyond the level of a traditional technical support role. This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed. Key Responsibilities * Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs. * Providing basic support for 80+ third-party brands with limited or no formal training. * Provide Tier-1 support for ADI and Snap One's 20+ exclusive brands and solutions. * Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more. * Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers. * Process product returns efficiently while ensuring adherence to technical verification protocols. * Participate in beta testing of new products and solutions, providing actionable feedback to product teams. * Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance. YOU MUST HAVE: * 2+ years of professional experience installing and/or programming Control4 products. * Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions. * Experience troubleshooting across multiple product categories and technologies. * Experience with IoT, audio/video, networking, home automation, and surveillance technologies. * Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly. * Exceptional English communication skills, both verbal and written, with a customer-first mindset. WE VALUE: * Control4 Automation Programmer certification or Control4 Certified Technician certification. * Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups. * Experience with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others. * Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions. * Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions. WHAT"S IN IT FOR YOU: * Competitive salary and comprehensive benefits package. * Opportunities for professional development and career advancement. * Collaborative work environment with access to cutting-edge technology. #LI-JS1

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Essential Duties & Responsibilities The IT Technician must be proficient in the following areas: PC and User Support * Configure, deploy, maintain, and troubleshoot societal desktops, laptops, ruggedized field devices, tablets, thin clients, aboard peripherals (printers, scanners, label printers, time clocks, etc.). * Perform diagnostics and repairs on hardware and software issues to minimize downtime. * Provide in-person and remote technical support to field, plant, ST reorganized personnel. Server Administration * Assist with administration, monitoring, backup, patching, and troubleshooting of Windows Server environments. * Support Active Directory, DNS, DHCP, file permissions, and group policy management. Networking and Connectivity * Diagnose and resolve LAN/WAN connectivity issues, including fiber, wireless point-to-point links, and industrial network infrastructure used in groundwater mining environments. * Assist with installation and maintenance of routers, switches, firewalls, access points, cabling, and network cabinets. * Support underground communication systems (e.g., leaky feeder, mine phone, Wi-Fi mesh, tracking systems) when applicable. Software/Application Support * Support Microsoft 365 and other business-critical software, including ERP, safety/compliance systems, talent tracking, dispatch, and timekeeping systems. * Utilize remote management tools and helpdesk ticketing systems to track, escalate, and resolve support requests. Helpdesk and Documentation * Receive, log, prioritize, and resolve helpdesk tickets. * Escalate advanced issues when required and provide clear communication on resolution timelines. * Document troubleshooting steps, fixes, configurations, and preventative recommendations. Field Support & Safety * Provide onsite IT support at mining locations when remote resolution is not possible. * Follow MSHA, OSHA, and company safety standards while working at mines, preparation plants, and contractor sites. * Assist with IT-related compliance requirements for audits, inspections, and certifications. Other Duties * Perform other IT-related tasks and special projects as assigned by the IT Manager. Competencies * Strong customer-service mindset with the ability to support users under time-sensitive production conditions. * Self-directed with a high level of accountability for issue ownership and follow-through. * Ability to work in a fast-paced, multi-site, industrial environment with shifting priorities. * Strong problem-solving skills with the ability to diagnose issues under pressure. * Excellent written and verbal communication skills. * Team-oriented with the ability to collaborate across IT, Operations, Maintenance, Safety, and HR departments. * Commitment to safety and risk awareness while working in field locations. Qualifications and Experience * 3-5 years of IT support experience, preferably in an industrial, manufacturing, or mining environment. * Experience with hardware diagnostics and repair. * Working knowledge of Microsoft Windows desktop and server operating systems. * Experience with Active Directory, group policy, and user administration. * Experience with remote access tools, ticketing systems, and endpoint management. * Hands-on experience with network hardware including switches, routers, firewalls, wireless systems, and cabling. Preferred Certifications (Not Required but Highly Valued) * CompTIA A+, Network+, or Security+ * Cisco (CCNA or equivalent) * Microsoft (MCP, MCSA, or equivalent) * Experience with ruggedized IT equipment for industrial use Physical Demands * Lift and carry up to 50 lbs. of equipment (servers, UPS units, network gear). * Bend, climb, crawl, and work in semi-confined or elevated areas such as network closets, preparation plant control rooms, and mining infrastructure areas. * Manual dexterity for cabling, wiring, and precise equipment setup in confined spaces. * Ability to work while wearing required PPE (e.g., hard hat, safety glasses, respirator, reflective clothing). Travel Requirements * Ability to travel regularly to company locations across Kentucky (KY), West Virginia (WV), and Indiana (IN). * Travel may include underground or surface mine visits and preparation plant environments. * Overnight travel may be required depending on project length or troubleshooting needs. * Must possess and maintain a valid U.S. driver's license and meet company driving standards. Work Environment * Mix of office, shop, plant, and mine environments. * Exposure to noise, dust, and temperature variations when working at field locations. Must follow all company safety rules and site-specific requirements.

Job DescriptionDescription: S&D Group, an employee-owned company, is a holding & shared services company that owns several entities including a tool & die company, a manufacturing facility, and a real estate company. S&D Group is headquartered in Louisville, Ky. POSITION OVERVIEW: The IT Technician will play a key role in providing support for all areas of IT within the organization. You will update systems, troubleshoot problems, and provide hands-on support for IT issues within our organization, manage in-house computer software systems, servers, storage devices and network connections to ensure high availability and security of the supported business applications. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements. The IT Technician plays a critical role in supporting and maintaining the company's technology environment. This position provides hands-on assistance across desktops, servers, networking, telecom, security, and cloud systems, ensuring the availability, performance, and security of IT infrastructure. The IT Technician troubleshoots technical issues for end users, supports system maintenance and upgrades, and helps implement IT projects and initiatives in accordance with company goals, industry best practices, and regulatory requirements. Reporting to the IT Director, the Technician's primary responsibilities include monitoring, administering, and supporting the core services of the IT infrastructure as well as providing end user support. Responsibilities: Support the administration of the IT environment, including desktop, computing, storage, networking, telecom, security, and cloud technologies. Provide technical support, troubleshooting, and assistance to end users. Support the management of the Windows Server domain environment. Perform or coordinate system maintenance, upgrades, and general administration tasks. Provide support for the networking environment, including Ubiquiti wireless systems and Dell/Netgear switching. Proactively monitor antivirus systems, respond to alerts, and assist with measures to prevent recurring incidents. Contribute to maintaining the performance, uptime, and protection of IT systems and infrastructure. Assist in developing, documenting, and standardizing preventative maintenance routines to ensure system availability and performance. Coordinate with the Managed Service Provider (MSP) for overflow tasks and project work. Help maintain and improve network infrastructure, including structured cabling. Support the implementation of ongoing and upcoming IT projects and collaborate with third-party vendors. Utilize scripting languages such as PowerShell, VBA, or Python to automate tasks and improve processes. Perform additional duties as assigned, including hands-on support across IT areas and serving as a backup for critical functions. Stay current with emerging technologies and assist in the development and implementation of the company's IT strategy. Qualifications and Education Requirements: High school diploma or equivalent required Associate's degree in Information Technology, Computer Science, or related field required (certifications will be considered) Basic understanding of Windows desktop and server environments Familiarity with networking fundamentals (LAN/WAN, switches, routers, Wi-Fi) Knowledge of antivirus and endpoint protection concepts Ability to troubleshoot hardware and software issues Strong attention to detail and documentation skills Strong problem-solving and analytical skills Good interpersonal and customer service skills, including listening, speaking, writing, and presenting information clearly. Ability to work independently and as part of a team Willingness to learn new technologies and participate in IT projects Proficiency with Microsoft Office suite Ability to manage multiple projects concurrently Exposure to cloud services (Microsoft 365) preferred Basic scripting or automation experience (PowerShell, VBA, Python) a plus Manufacturing and/or ERP experience a plus. Requirements: Physical Requirements: Ability to sit at a computer for extended periods of time. Ability to stand; walk; use hands and fingers to handle, or feel objects, and use computer; reach with hands and arms. Ability to occasionally lift and/or move up to 50 pounds. Ability to use a ladder and/or powered lift to reach infrastructure in high areas. Ability to work 4 x 10 hour days Monday - Thursday

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Mann Lake Bee & Ag is a leading manufacturing company with operations across multiple states, committed to maintaining the highest standards of safety and employee satisfaction. We are dedicated to fostering a safe, healthy, and productive work environment. We are seeking a versatile and dedicated professional to join our Information Technology team as a IT Support Specialist at our Hackensack, MN location. JOB POSITION - IT Support Specialist Clarkson, KY Hourly: $20 - $23 Schedule: Monday - Friday 8am - 4:30pm POSITION DESCRIPTION The IT Support Specialist is responsible for installing and maintaining technical systems and troubleshooting common issues related to Internet connectivity, hardware and software, operating systems, and data security management. This role will handle helpdesk tickets that come in via email or phone calls daily and work on projects assigned by the IT Manager. Essential Duties Include Provide frontline support for end-user hardware, software, and connectivity issues, including Windows 11 systems for all MannLake locations. Collaborate with team members on tickets, projects, and tasks. Troubleshoot and resolve issues related to Microsoft 365, including Outlook, Teams, SharePoint, and OneDrive. Support and maintain access and performance for virtual servers, including basic provisioning and monitoring. Assist in configuring, maintaining, and troubleshooting network infrastructure components such as switches, routers, wireless access points, and firewalls. Deploy and support Windows 11 workstations, ensuring compliance with company security and software standards. Ensure all employee onboarding and offboarding tasks are completed on time. Set up common user configurations for NetSuite and other MannLake applications as needed. Monitor and escalate network or server performance issues to IT Manager Document processes, common solutions, and contribute to the IT knowledge base. Effectively communicate updates on high-priority projects and tasks to the IT Manager. Some travel might be required & after hours as needed Education, Experience & Skills 2 year degree or technical school certification in relevant coursework , or progressive computer experience with equivalent knowledge and skills required. 5+ years in a technical field with computer industry experience. Experience in project planning a plus. Strong written and oral communication skills. Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgement. Physical requirements Ability to operate a keyboard and telephone. Mobility within the work facility. Prolonged periods of standing, bending, reaching and kneeling is required. Ability to lift up to 50 pounds. Benefits Medical, Dental, Vision and many other voluntary benefits HSA (health saving account) with company contribution Company paid Life & Long-term disability insurance 401k with company match Paid time off & Paid holidays NOTE: Mann Lake LTD is an equal opportunity employer and does not engage in employment discrimination based on race, color, age, sex, religion, disability, ethnicity, national origin, marital status, protected veteran status or any other legally protected classification or status

**_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Civil Services, LLC **_SALARY:_** $15.00-$16.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** + Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests. + Operates within established guidelines and procedures to independently deliver a full range of services to the customer . + Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool. + Provide assistance and information to the customer in a prompt manner. + Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilizing appropriate follow-through, and logging all customer interactions for escalated matters. + Mobile telephony and device support. + Video Conference Unit Troubleshooting. + IP Telephony setup and support. + Creation of end user accounts and setting permissions. + Provide end user device management and support, including desktops, laptops, and PDAs. + Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications. + Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations). + Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major Incident Management Team. + Manage continuous improvement through ongoing collection of data and information regarding customer requirements. + Monitor and report on performance of IT systems and services. + Understand and respond to others' using active listening skills and tactful communication. + Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding. + Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication. + Ensures customer satisfaction through follow-up and special efforts. + Resolve issues following the parameters and guidelines of the client. + Identify potential system problems and escalate to department contact for resolution. + Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness. + Assist new employees with training through shadowing opportunities and explanation of work process. + Other duties as assigned. **Qualifications** **Here's What You Need** + High school diploma or GED required. + Experience preferred Service Desk or Customer Service experience + Two (2) to five (5) years of experience in computer systems, customer support or IT support. + Experience with ServiceNow IT Service Management System. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. + Strong ability to speak with clarity and articulation. + Strong communication skills; both verbal and written. + High degree of comprehension of the issues presented by customers. + High degree of problem solving Internal/External Relationships. + Apply discretion resulting in appropriate/desired resolutions. + Ability to analyze issues and determine root causes and identify appropriate solutions. + Ability to connect and build relationships with customers via virtual methods, phone, and email. + Ability to independently solve problems. + Effective listening skills including the cognitive ability to locate and convey requested information + The ability to successfully handle customer requests and documents in work management tools and applications. + Willingness to take initiative with attention to detail. + Proactive and flexible. + Must have a positive attitude. + Tolerance to deal with difficult customers and stressful situations. + Fluidity to work well in teams as well as independently. + Ability to take phone contacts and answer emails simultaneously. + Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents + Sound analytic and cognitive ability to troubleshoot technical problems. + Speaks with clarity, articulation, and is aware of own non-verbal communication. + Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress. + Demonstrate ability to learn quickly and thrive in a high-energy team environment. + Must be able to work independently, as well as with a team. + Ability to function in a diverse work environment. + Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint. **Desired Qualifications:** + Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a related field. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to:** IT Service Supervisor **Working Conditions** + Professional remote office environment. + Ability to work nights and weekends (M-F 8AM-4:30PM EST training schedule) + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $15.00 - USD $16.00 /Hr. Submit a Referral (******************************************************************************************************************************* **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103621_ **Category** _Customer Service/Support_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_

Computer Support Technician DEPARTMENT: Information Systems SCHEDULE: Monday-Friday, 8:00am 5:00 pm (some flexibility with hours) REPORTS TO: Network / CIS Administrator The Computer Support Technician provides technical support to employees, ensuring seamless operation of software, hardware, and IT systems at the Northern Kentucky Water District (NKWD). This role is responsible for troubleshooting computer-related issues, maintaining systems, assisting with software installations, and supporting employees with IT-related inquiries. The position also includes maintaining IT documentation, configuring devices, and educating employees on cybersecurity best practices. Additionally, this position contributes to the compliance and efficient operations of the District. Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Technical Support & Troubleshooting: Diagnose and resolve software, operating system, and hardware issues for NKWD employees. Monitor and manage the Helpdesk system, ensuring tickets are addressed in a timely manner. Set up and upgrade user PCs based on age or new hire requirements. Provide assistance with email security by evaluating the validity of emails and downloads. Software & System Maintenance: Install, update, and maintain software and operating systems using Manage Engine and manual checks. Configure and manage employee accounts, ensuring proper access to necessary systems. Assist other departments with technology-related decisions for projects. Device & Network Support: Configure and troubleshoot cell phones for new hires and current employees upgrading devices. Remove compromised devices from the network if necessary to prevent security risks. Training & Documentation: Educate employees on best practices for identifying and avoiding cybersecurity threats. Create and maintain IT documentation for software use and training purposes. Required Education and Experience: High school diploma or GED required. Associates degree in Information Technology, preferred. Prior experience in helpdesk support or IT troubleshooting, preferred. Licensing/Certifications: Valid Driver License Skilled In: Establish and maintain effective, fair, cooperative, collaborative and respectful relationships with internal and external colleagues, peers, work teams and workgroups. Good verbal and written communication skills. Ability to work with customers and other employees in a courteous manner. Basic understanding of Microsoft Active Directory and networking fundamentals. Strong problem-solving skills and ability to diagnose IT issues efficiently. Experience with Microsoft 365 applications. Strong time management skills to balance daily IT tasks and long-term projects. General understanding of software installation, maintenance, and troubleshooting. Familiarity with IT asset management and tracking systems. Cybersecurity awareness and ability to educate employees on best practices. Work Environment and Physical Demands: This job primarily operates in a climate-controlled environment but sometimes it may be spent in other facilities. Works with equipment such as computers, copy machine, phones and faxes. Frequently required to sit, stand, walk, and reach for objects. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. There is no regular travel expected for this position. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Featured Benefits: Paid Time Off ∙ Paid Sick Time ∙ 10 Paid Holidays (includes birthday) ∙ Medical Insurance Dental Insurance ∙ Vision Insurance ∙ Pension program through Kentucky Public Pension Authority ∙ Short- and Long-Term Disability ∙ Basic Life and AD&D Insurance Employee Assistance Program ∙ Wellness Program ∙ Flexible Work Schedule ∙ Hybrid Work Options (some positions) ∙ Tuition Reimbursement The Northern Kentucky Water District employs qualified persons in all jobs in a manner which will ensure equal employment opportunity, as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race, religion, national origin, age, sexual orientation or disability.

Job Description Essential Duties & Responsibilities The IT Technician must be proficient in the following areas: PC and User Support Configure, deploy, maintain, and troubleshoot societal desktops, laptops, ruggedized field devices, tablets, thin clients, aboard peripherals (printers, scanners, label printers, time clocks, etc.). Perform diagnostics and repairs on hardware and software issues to minimize downtime. Provide in-person and remote technical support to field, plant, ST reorganized personnel. Server Administration Assist with administration, monitoring, backup, patching, and troubleshooting of Windows Server environments. Support Active Directory, DNS, DHCP, file permissions, and group policy management. Networking and Connectivity Diagnose and resolve LAN/WAN connectivity issues, including fiber, wireless point-to-point links, and industrial network infrastructure used in groundwater mining environments. Assist with installation and maintenance of routers, switches, firewalls, access points, cabling, and network cabinets. Support underground communication systems (e.g., leaky feeder, mine phone, Wi-Fi mesh, tracking systems) when applicable. Software/Application Support Support Microsoft 365 and other business-critical software, including ERP, safety/compliance systems, talent tracking, dispatch, and timekeeping systems. Utilize remote management tools and helpdesk ticketing systems to track, escalate, and resolve support requests. Helpdesk and Documentation Receive, log, prioritize, and resolve helpdesk tickets. Escalate advanced issues when required and provide clear communication on resolution timelines. Document troubleshooting steps, fixes, configurations, and preventative recommendations. Field Support & Safety Provide onsite IT support at mining locations when remote resolution is not possible. Follow MSHA, OSHA, and company safety standards while working at mines, preparation plants, and contractor sites. Assist with IT-related compliance requirements for audits, inspections, and certifications. Other Duties Perform other IT-related tasks and special projects as assigned by the IT Manager. Competencies Strong customer-service mindset with the ability to support users under time-sensitive production conditions. Self-directed with a high level of accountability for issue ownership and follow-through. Ability to work in a fast-paced, multi-site, industrial environment with shifting priorities. Strong problem-solving skills with the ability to diagnose issues under pressure. Excellent written and verbal communication skills. Team-oriented with the ability to collaborate across IT, Operations, Maintenance, Safety, and HR departments. Commitment to safety and risk awareness while working in field locations. Qualifications and Experience 3-5 years of IT support experience, preferably in an industrial, manufacturing, or mining environment. Experience with hardware diagnostics and repair. Working knowledge of Microsoft Windows desktop and server operating systems. Experience with Active Directory, group policy, and user administration. Experience with remote access tools, ticketing systems, and endpoint management. Hands-on experience with network hardware including switches, routers, firewalls, wireless systems, and cabling. Preferred Certifications (Not Required but Highly Valued) CompTIA A+, Network+, or Security+ Cisco (CCNA or equivalent) Microsoft (MCP, MCSA, or equivalent) Experience with ruggedized IT equipment for industrial use Physical Demands Lift and carry up to 50 lbs. of equipment (servers, UPS units, network gear). Bend, climb, crawl, and work in semi-confined or elevated areas such as network closets, preparation plant control rooms, and mining infrastructure areas. Manual dexterity for cabling, wiring, and precise equipment setup in confined spaces. Ability to work while wearing required PPE (e.g., hard hat, safety glasses, respirator, reflective clothing). Travel Requirements Ability to travel regularly to company locations across Kentucky (KY), West Virginia (WV), and Indiana (IN). Travel may include underground or surface mine visits and preparation plant environments. Overnight travel may be required depending on project length or troubleshooting needs. Must possess and maintain a valid U.S. driver's license and meet company driving standards. Work Environment Mix of office, shop, plant, and mine environments. Exposure to noise, dust, and temperature variations when working at field locations. Must follow all company safety rules and site-specific requirements.

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Service Desk Technician. Candidates must be able to work fully onsite at our client's data center in Frankfort, KY, which is a cubicle environment. Candidates who are recent college graduates or close to finishing with a degree in an IT-related field are highly preferred for this position. Job Description: We are seeking a Service Desk Technician for our client's Technical Services Team in Frankfort. See below for the type of position and hours needed. CSD Business Hours: Position Hours: 7:30am-4:30pm Monday through Friday. Perfect Attendance and Some Saturdays are required. Required Skill Sets: One year of IT experience as a Help Desk or Desktop Support Technician with experience providing desktop support duties and troubleshooting skills. Excellent customer service skills. Excellent Attendance is required for this position. Customer services skills and temperament. No foul, abrasive or condescending language used over the phone. No argumentative demeanor. Takes ownership, not defensive about blame. Empathetic Patient with upset and/or angry customers. Good Communication Skills Problem solver (troubleshooting skills) Critical thinker Trainable Self-starting and Initiative Able to simplify explanations so that the customer understands. Desired Skill Sets: Experience in customer service-oriented workplace. IT experience and knowledge in the following. Desktop Support (Onsite and remote) Windows 7 and 10 Operating System Mapping network drives. Global Protect support General NAS knowledge Office Suite (particularly Outlook 2013 or higher) Application knowledge (adobe, java, etc.) Preferred ServiceNow Ticketing System experience and knowledge base writing. Experience in phone center and/or helpdesk work. Experience working in a lively and ever-changing environment (adaptability). Experience working with, and as an active part of, a lively team (team player). Multi-tasking ability Documentation skills (clear, concise) Experience with Active Directory (our most used tool to reset passwords). Experience with remote support or desktop support.

R.J. Corman Railroad Group is currently seeking a skilled and customer-oriented Help Desk Technician to provide top-notch technical support to our clients and internal employees. As a Help Desk Technician, you will be the first point of contact for all technical issues, and your primary responsibility will be to deliver timely and effective solutions while ensuring a positive customer experience. Responsibilities include: Customer Support: Respond to customer inquiries, incidents, and service requests via phone, email, or ticketing system in a friendly, patient, and professional manner. Technical Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for customers and internal staff to ensure minimal disruption to their workflow. Incident Management: Log and track all customer interactions and resolutions accurately in our help desk system, ensuring proper documentation and adherence to established procedures. Escalation and Collaboration: Escalate complex issues to the appropriate teams and follow up on the resolution progress to ensure timely resolution. Collaborate with other IT teams and subject matter experts as needed. User Training: Assist customers with basic software and hardware inquiries, offering step-by-step instructions and guidance to enhance their understanding and skill set. System Maintenance: Perform routine maintenance tasks, such as software updates, security patches, and system optimizations, to ensure optimal performance and security. Knowledge Base: Contribute to the creation and maintenance of the company's knowledge base, FAQs, and user guides to empower customers with self-help resources. Continuous Learning: Stay up to date with the latest technologies and industry trends to improve technical skills and provide informed support to customers. Perform other duties as needed. Job Requirements: Education: High school diploma or equivalent. Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Professional) are a plus. Experience: Proven experience in a technical support role, help desk, or IT-related position is preferred but not required for entry-level candidates. Technical Skills: Proficient in troubleshooting hardware and software issues, familiar with operating systems (Windows, mac OS, etc.), basic networking concepts, and productivity applications. Communication: Strong verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner. Customer Focus: Demonstrated dedication to delivering exceptional customer service and a positive attitude when dealing with customers of varying technical expertise. Problem-Solving: Analytical and critical thinking skills to assess and resolve technical challenges efficiently. Multitasking: Ability to handle multiple tasks simultaneously, prioritize workload, and meet deadlines effectively. Team Player: Collaborative and able to work well in a team-oriented environment. Ability and willingness to travel required Benefits: R.J Corman Railroad Group, LLC is committed to providing its employees and their families with quality benefits. R.J Corman offers health, dental, vision, voluntary short term disability, voluntary long term disability, voluntary life insurance, voluntary accident insurance, voluntary hospital indemnity insurance, voluntary identity theft protection, and flexible spending account benefits to all full-time employees. Other non-health benefits include paid holidays, paid time off, the Work-Life Balance Employee Assistance Program and a 401K retirement savings plan. R.J. Corman Railroad is an Equal Employment Opportunity (EEO) and Affirmative Action employer that is committed to a safe and drug free work place. R.J. Corman performs pre-employment criminal background checks and substance abuse testing which includes a hair and urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping R.J. Corman a safe and drug free company.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.