Help desk analyst jobs in Kentucky

IT Support Engineer I (Tier 1 Support) - Project-Based Duration: 4-Months The IT Support Engineer I provides first-line technical support for client employees across retail stores, dealerships, call centers, distribution centers, and corporate offices. This entry-level role focuses on incident triage, basic troubleshooting, and delivering exceptional customer service through the ServiceDesk. Working under direct supervision, the engineer ensures quick and accurate resolution of common IT issues while maintaining a professional, customer-centric approach. Project Focus: This position is primarily dedicated to supporting a project that involves replacing thin clients across multiple locations. Key Responsibilities: Serve as the first point of contact for IT issues in person or via phone, chat, or ticketing system. Diagnose and resolve basic hardware, software, and network connectivity issues. Log all incidents and requests accurately in the ITSM platform. Escalate complex issues to Level II-IV support or appropriate technical teams. Assist users with password resets, account unlocks, VPN connectivity, and standard applications (O365, Teams, Outlook, etc.). Follow documented SOPs and knowledge base articles to ensure consistent support delivery. Maintain strong communication with end users to provide timely updates and confirm issue resolution. Qualifications: Experience: 1-2 years of IT support or helpdesk experience. Technical Skills: Basic understanding of Windows 10/11, Active Directory, and Office 365. Familiarity with ticketing systems and remote support tools. Soft Skills: Excellent communication and customer service skills. Preferred: A+ certification or equivalent experience. Other Requirements: 90% travel required; must have a valid driver's license. Work Environment: Fast-paced, customer-focused IT support environment. Frequent travel to various client locations for thin client replacement project. Compensation: $28-32/hr Benefit Offerings: Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance

R.J. Corman Railroad Group is currently seeking a skilled and customer-oriented Help Desk Technician to provide top-notch technical support to our clients and internal employees. As a Help Desk Technician, you will be the first point of contact for all technical issues, and your primary responsibility will be to deliver timely and effective solutions while ensuring a positive customer experience. Responsibilities include: Customer Support: Respond to customer inquiries, incidents, and service requests via phone, email, or ticketing system in a friendly, patient, and professional manner. Technical Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for customers and internal staff to ensure minimal disruption to their workflow. Incident Management: Log and track all customer interactions and resolutions accurately in our help desk system, ensuring proper documentation and adherence to established procedures. Escalation and Collaboration: Escalate complex issues to the appropriate teams and follow up on the resolution progress to ensure timely resolution. Collaborate with other IT teams and subject matter experts as needed. User Training: Assist customers with basic software and hardware inquiries, offering step-by-step instructions and guidance to enhance their understanding and skill set. System Maintenance: Perform routine maintenance tasks, such as software updates, security patches, and system optimizations, to ensure optimal performance and security. Knowledge Base: Contribute to the creation and maintenance of the company's knowledge base, FAQs, and user guides to empower customers with self-help resources. Continuous Learning: Stay up to date with the latest technologies and industry trends to improve technical skills and provide informed support to customers. Perform other duties as needed. Job Requirements: Education: High school diploma or equivalent. Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Professional) are a plus. Experience: Proven experience in a technical support role, help desk, or IT-related position is preferred but not required for entry-level candidates. Technical Skills: Proficient in troubleshooting hardware and software issues, familiar with operating systems (Windows, mac OS, etc.), basic networking concepts, and productivity applications. Communication: Strong verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner. Customer Focus: Demonstrated dedication to delivering exceptional customer service and a positive attitude when dealing with customers of varying technical expertise. Problem-Solving: Analytical and critical thinking skills to assess and resolve technical challenges efficiently. Multitasking: Ability to handle multiple tasks simultaneously, prioritize workload, and meet deadlines effectively. Team Player: Collaborative and able to work well in a team-oriented environment. Ability and willingness to travel required Benefits: R.J Corman Railroad Group, LLC is committed to providing its employees and their families with quality benefits. R.J Corman offers health, dental, vision, voluntary short term disability, voluntary long term disability, voluntary life insurance, voluntary accident insurance, voluntary hospital indemnity insurance, voluntary identity theft protection, and flexible spending account benefits to all full-time employees. Other non-health benefits include paid holidays, paid time off, the Work-Life Balance Employee Assistance Program and a 401K retirement savings plan. R.J. Corman Railroad is an Equal Employment Opportunity (EEO) and Affirmative Action employer that is committed to a safe and drug free work place. R.J. Corman performs pre-employment criminal background checks and substance abuse testing which includes a hair and urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping R.J. Corman a safe and drug free company.

WMS Support Consultant (3-5 Years Experience) Employment Type: Contract Apply: ****************** About the Role JGA is seeking an experienced Warehouse Management System (WMS) Support Consultant to join our team onsite in Louisville, KY. The ideal candidate will have 3-5 years of WMS experience (Manhattan, Blue Yonder, Körber, Infor, SAP, or equivalent) and be able to provide hands-on support for warehouse operations, troubleshoot system issues, and drive continuous improvements. This is a U.S.-based role only no offshore applicants will be considered. Candidates must be able to relocate or travel at their own expense to Louisville, KY. Key Responsibilities Provide onsite WMS production support, including system monitoring, issue diagnosis, and resolution Serve as a liaison between business users, IT teams, and operations to ensure seamless system performance Manage incident resolution and coordinate fixes within agreed SLAs Support testing, configuration changes, and enhancements for WMS functionalities Deliver end-user training and create documentation for processes and troubleshooting Recommend and implement system optimizations to improve operational efficiency Required Qualifications 5+ years of WMS experience with any platform (Manhattan, Blue Yonder, Körber, Infor, SAP, etc.) Strong understanding of warehouse operations and supply chain processes Hands-on experience with SQL queries, scripting, and log analysis Proven ability to diagnose and resolve complex WMS issues Excellent communication, problem-solving, and client-facing skills Ability to work independently onsite and collaborate with cross-functional teams Preferred Skills Experience in multi-site WMS rollouts or post-go-live support Knowledge of RF device management, interface troubleshooting, and ERP/TMS/LMS integration Background in industries such as retail, 3PL, manufacturing, or life sciences Additional Requirements Must be legally authorized to work in the United States No offshore applicants will be considered Must be able to travel or relocate at your own expense to Louisville, KY To Apply: Send your resume to ****************** with the subject line WMS Support Consultant Louisville

Respond to and resolve user problems with hardware, software and/or services for all desktop computing equipment - Install and upgrade equipment and software - Identify recurring issues, document and escalate to appropriate personnel - Represent technical bridge between technology groups and business units - Make recommendations for improvement in processes and procedures - Follow existing processes and use standard methodologies to carry out assigned tasks - May be required to maintain inventory supplies - Participate on cross-technology teams - Performs other related duties as assigned by management Educational Requirements: - Associates degree required, Bachelor's degree preferred. No preference for field. Required Years and Area of Experience (minimum required for consideration): - 3+ years of relevant experience Required Skills: (MUST possess) - Strong troubleshooting skills - Documentation skills - Good oral and written communication skills - Problem solving skills - Ability to work independently or as part of a team - Proficient in hardware system components, component and peripheral (printers, scanner, wireless handhelds) replacement - Active Directory - Office (Excel, Outlook Email and Calendaring, Power point, Access) - Proficient in installation, navigation, and support of Microsoft Operating systems Preferred Skills: - Strong knowledge on use and architecture of client management systems; Remedy, Altiris, Dame ware, Client WebJet Admin - Search functionality - Registry - User Profiles - Permissions - Strong Remote Support skills and familiarity with remote support tools - Candidate should possess general knowledge/skills in Network components and topology; - Protocols -TCP/IP - Wireless communication and authentication protocols (PEAP) - Client configurations - Remote Access - LAN/WAN - Microsoft Project and Visio - Clarify - Adobe Shortlisting Preference: All Qualified Manager Additional Information All your information will be kept confidential according to EEO guidelines.

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions-all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best-growing their business. ● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. We are seeking a dependable and well-rounded IT Support Specialist to support both office and warehouse technology operations. This role is hands-on and requires a strong understanding of end-user support, device management, and day-to-day IT operations across multiple systems. The ideal candidate will have prior experience working in a mixed environment of warehouse and corporate users and be comfortable managing a broad set of tools and platforms. What you'll do: Provide technical support for corporate and warehouse employees across hardware, software, and network-related issues. Support daily use and troubleshooting of Zoom, Slack, Asana, G-Suite (apps & admin), and Microsoft Admin tools. Manage device inventory and lifecycle using Asset Panda, Miradore, Mosyle, and SimpleMDM. Support user access and identity management through Okta. Provide basic support and troubleshooting for physical security systems including Avigilon and Unifi. Maintain accurate documentation of IT assets, configurations, and support procedures. Collaborate with remote teams to ensure timely resolution of issues and support requests. Assist in onboarding and offboarding processes, including device setup and account provisioning. Work closely with the IT team to escalate and resolve complex technical problems. What you'll need: 2-4 years of IT support experience in a mixed warehouse and corporate environment. Strong understanding of G-Suite (including Admin Console), Microsoft admin tools, and Slack/Zoom. Experience with MDM platforms such as Miradore, Mosyle, or SimpleMDM. Familiarity with asset tracking tools (e.g., Asset Panda) and identity management systems (e.g., Okta). Excellent troubleshooting, communication, and organizational skills. Ability to work independently on-site and prioritize support tasks effectively. We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and collaborate to get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term. ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

POS IT Support Specialist Business Machines Company is looking for a dedicated IT Support Specialist to assist customers with their Point of Sale systems. The ideal candidate will not only have a strong interest in technology and problem-solving but will also embody our core values. We seek individuals who take initiative, embrace continuous learning, and are committed to delivering exceptional service. If you align with our values and are eager to make a meaningful impact, we encourage you to apply! Our Core Values Do What's Right, Always Integrity, honesty, and genuine care for people drive every decision. "Whenever we have an opportunity, let us work for the good of all" - Galatians 6:10 Serve Others with Purpose Deliver value by working together, intentionally using our gifts to serve and share knowledge. "Serve one another with whatever gift each of you has received." - 1 Peter 4:10 Own It, Solve It Take responsibility, figure things out, and deliver solutions that work. Have a drive to complete tasks and understand your capabilities. "Let us love, not in word or speech, but in truth and action." - 1 John 3:18 Relentless Improvement Every day is an opportunity to get better, smarter, and stronger. We seek individuals who want to better themselves and continuously grow in their role. "Do not be conformed to this age, but be transformed by the renewing of the mind." - Romans 12:2 No Drama, Just Results Focus on execution, respect, and real impact. Work well within a team and prioritize customer needs. "Do not let any unwholesome talk come out of your mouths, but only what is helpful for building others up according to their need." - Ephesians 4:29 A Day in the Life of an IT Support Specialist Your day begins by reviewing open tickets and checking for any overnight requests that need follow-up. Incoming customer calls are first handled by our dedicated dispatcher, who logs issues and creates support tickets. Based on priority, tickets are either placed in the queue for a callback or escalated for immediate resolution. As new tickets are assigned throughout the day, you will assist customers with troubleshooting technical issues, optimizing system functionality, and providing training. Common support tasks include working with receipt printers, tagging machines, handheld devices, POS registers, touch screens, and credit card readers. Additionally, you will help customers with software-related needs, such as creating sale batches, running reports, resetting passwords, and configuring new items. Beyond issue resolution, you will continuously expand your knowledge of the POS software, its features, and best practices for setup and implementation. Understanding our customers' businesses allows you to provide tailored solutions that improve their operations. Scheduled software upgrades and implementations are performed after hours to minimize disruption to businesses. Collaboration is key in this role, as you will work closely with colleagues and escalate complex issues to developers when necessary. You will document the details of customer interactions, troubleshooting steps, and solutions to ensure efficient follow-ups and improve our internal knowledge base. Your regular schedule runs from Monday through Friday, 8:00 AM - 5:00 PM, with a one-hour lunch break. While most support work occurs during these hours, you will also participate in a rotating on-call schedule (approximately 13 weeks per year) and assist with scheduled after-hours upgrades when needed. At the end of the day, you will review unresolved tickets, ensure customers are updated on their inquiries, and document any new solutions. Your ability to stay organized, prioritize tasks, and deliver high-quality support is essential to success in this role. Compensation & Benefits We believe in rewarding our employees for their hard work and dedication. As an IT Support Specialist at Business Machines Company, you will enjoy: Competitive compensation ranging from $16.30 - $25.19/hr, depending on experience. A company-provided cell phone and laptop. Medical and dental coverage with 85% of individual premiums and 65% of family premiums covered. Short-term and long-term disability insurance. Paid holidays (New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day) Start accumulating 2 Weeks Paid Time Off (Includes Sick Time) A 401K retirement plan with a 3% company match (1-year waiting period). Participation in an Ownership Thinking incentive program, including 20% profit sharing. Our team culture fosters support, collaboration, and professional growth. If you're looking for a company that values your contributions and invests in your success, we encourage you to apply! Job Qualifications Desired Skills & Competencies: Strong analytical and problem-solving abilities with a passion for understanding and troubleshooting technology. Effective communication and interpersonal skills to collaborate with team members and assist customers effectively. A proactive and self-motivated approach to work, with the ability to adapt to new challenges and complete tasks efficiently. A commitment to ongoing learning and professional development, striving to improve every day. Strong organizational skills and the ability to prioritize tasks in a fast-paced environment, delivering real impact. Preferred Qualifications: Prior experience in a help desk or IT support role. Exposure to troubleshooting hardware and software issues. Familiarity with networking principles, databases, and Microsoft Excel. Background in the Grocery, Pet, Thrift, Liquor, or Meat Market industries. Certifications such as A+, Network+, experience with Progress OpenEdge, or Google IT Certification (preferred but not required). Education & Additional Requirements: Associate's degree, technical school graduate, or high school diploma. Ability to work overtime as needed. Valid driver's license with a clean driving record. If you are a detail-oriented, customer-focused professional with a passion for problem-solving and technology, and if our core values resonate with you, we encourage you to apply and join our team!

Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a vast portfolio of 100+ brands and solutions, which requires commitment and ownership beyond the level of a traditional technical support role. This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed. Key Responsibilities * Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs. * Providing basic support for 80+ third-party brands with limited or no formal training. * Provide Tier-1 support for ADI and Snap One's 20+ exclusive brands and solutions. * Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more. * Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers. * Process product returns efficiently while ensuring adherence to technical verification protocols. * Participate in beta testing of new products and solutions, providing actionable feedback to product teams. * Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance. YOU MUST HAVE: * 2+ years of professional experience installing and/or programming Control4 products. * Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions. * Experience troubleshooting across multiple product categories and technologies. * Experience with IoT, audio/video, networking, home automation, and surveillance technologies. * Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly. * Exceptional English communication skills, both verbal and written, with a customer-first mindset. WE VALUE: * Control4 Automation Programmer certification or Control4 Certified Technician certification. * Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups. * Experience with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others. * Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions. * Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions. WHAT"S IN IT FOR YOU: * Competitive salary and comprehensive benefits package. * Opportunities for professional development and career advancement. * Collaborative work environment with access to cutting-edge technology. #LI-JS1

Requirements QUALIFICATIONS: High School Diploma or equivalent, preferred Valid KY Driver's License Salary Description $12-13/Hour

Essential Duties & Responsibilities The IT Technician must be proficient in the following areas: PC and User Support * Configure, deploy, maintain, and troubleshoot societal desktops, laptops, ruggedized field devices, tablets, thin clients, aboard peripherals (printers, scanners, label printers, time clocks, etc.). * Perform diagnostics and repairs on hardware and software issues to minimize downtime. * Provide in-person and remote technical support to field, plant, ST reorganized personnel. Server Administration * Assist with administration, monitoring, backup, patching, and troubleshooting of Windows Server environments. * Support Active Directory, DNS, DHCP, file permissions, and group policy management. Networking and Connectivity * Diagnose and resolve LAN/WAN connectivity issues, including fiber, wireless point-to-point links, and industrial network infrastructure used in groundwater mining environments. * Assist with installation and maintenance of routers, switches, firewalls, access points, cabling, and network cabinets. * Support underground communication systems (e.g., leaky feeder, mine phone, Wi-Fi mesh, tracking systems) when applicable. Software/Application Support * Support Microsoft 365 and other business-critical software, including ERP, safety/compliance systems, talent tracking, dispatch, and timekeeping systems. * Utilize remote management tools and helpdesk ticketing systems to track, escalate, and resolve support requests. Helpdesk and Documentation * Receive, log, prioritize, and resolve helpdesk tickets. * Escalate advanced issues when required and provide clear communication on resolution timelines. * Document troubleshooting steps, fixes, configurations, and preventative recommendations. Field Support & Safety * Provide onsite IT support at mining locations when remote resolution is not possible. * Follow MSHA, OSHA, and company safety standards while working at mines, preparation plants, and contractor sites. * Assist with IT-related compliance requirements for audits, inspections, and certifications. Other Duties * Perform other IT-related tasks and special projects as assigned by the IT Manager. Competencies * Strong customer-service mindset with the ability to support users under time-sensitive production conditions. * Self-directed with a high level of accountability for issue ownership and follow-through. * Ability to work in a fast-paced, multi-site, industrial environment with shifting priorities. * Strong problem-solving skills with the ability to diagnose issues under pressure. * Excellent written and verbal communication skills. * Team-oriented with the ability to collaborate across IT, Operations, Maintenance, Safety, and HR departments. * Commitment to safety and risk awareness while working in field locations. Qualifications and Experience * 3-5 years of IT support experience, preferably in an industrial, manufacturing, or mining environment. * Experience with hardware diagnostics and repair. * Working knowledge of Microsoft Windows desktop and server operating systems. * Experience with Active Directory, group policy, and user administration. * Experience with remote access tools, ticketing systems, and endpoint management. * Hands-on experience with network hardware including switches, routers, firewalls, wireless systems, and cabling. Preferred Certifications (Not Required but Highly Valued) * CompTIA A+, Network+, or Security+ * Cisco (CCNA or equivalent) * Microsoft (MCP, MCSA, or equivalent) * Experience with ruggedized IT equipment for industrial use Physical Demands * Lift and carry up to 50 lbs. of equipment (servers, UPS units, network gear). * Bend, climb, crawl, and work in semi-confined or elevated areas such as network closets, preparation plant control rooms, and mining infrastructure areas. * Manual dexterity for cabling, wiring, and precise equipment setup in confined spaces. * Ability to work while wearing required PPE (e.g., hard hat, safety glasses, respirator, reflective clothing). Travel Requirements * Ability to travel regularly to company locations across Kentucky (KY), West Virginia (WV), and Indiana (IN). * Travel may include underground or surface mine visits and preparation plant environments. * Overnight travel may be required depending on project length or troubleshooting needs. * Must possess and maintain a valid U.S. driver's license and meet company driving standards. Work Environment * Mix of office, shop, plant, and mine environments. * Exposure to noise, dust, and temperature variations when working at field locations. Must follow all company safety rules and site-specific requirements.

Job Details: Berea - Kentucky- USA Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set) Qualifications: Bachelor's degree in Computer Information Systems or related field. +1 year of experience in working in an IT help desk, support, or customer service role Knowledge of any ticketing system. Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.). Strong customer service skills. Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking. Effective written and verbal communication skills. Responsabilities: Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets. Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service. Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system. Initiate and schedule with vendor to replace or fix hardware issues. Maintain and process changes of user accounts and computers within Active Directory and archiving of user data. Set up and configure new Windows desktop/laptops or mobile devices for new hires. Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.). Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite. Participate in meetings and projects or tasks by IT management.

Join the worldwide leader in playing cards and in “play” solutions. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different , play different . As a senior member of the IT support team, you'll be the go-to expert for resolving complex technical issues and driving improvements in service delivery. Your role combines hands-on troubleshooting, team leadership, and proactive process enhancement. What you'll do as a Senior IT Support Specialist: Act as the highest escalation point for complex end-user issues across hardware, software, and enterprise applications. Act as the final escalation point for challenging issues involving hardware, software, and enterprise applications. Lead initiatives to streamline service desk operations and boost user satisfaction. Guide and mentor junior support staff, helping them grow their technical and customer service skills. Diagnose, repair, upgrade, and distribute IT equipment including computers, printers, mobile devices, and peripherals. Collaborate with engineers to support office and shop floor applications tailored to business needs. Deliver training sessions to help employees use IT tools effectively. Prioritize tasks, manage your own schedule, and escalate issues when needed. Apply industry-standard procedures and explore new solutions to improve problem-solving. Liaise with external vendors to arrange support and service delivery. Use your experience and judgement to plan and complete complex tasks within deadlines. Maintain accurate records of IT assets, including inventory, storage, shipping, and upkeep. Move IT equipment between locations as required by staff. Take on additional duties as needed to support the team and business. We're looking for a Senior IT Support Specialist with: Bachelor's degree in information technology or related field or equivalent experience 10 to 15 years of experience in IT support, networking, and system administration. Strong knowledge of Microsoft technologies, networking protocols, and ITIL practices. Excellent troubleshooting, communication, and documentation skills. Experienced with enterprise tools, cloud environments and platforms, virtualization (VMware, Hyper-V), and networking (TCP/IP, LAN/WAN, routers, switches, firewalls). Skilled in managing hardware like scanners, Zebra printers, time clocks, and data collection devices. Proficient in software deployment, remote support, security, cloud storage, backups, and performance tuning. Familiar with Active Directory, scripting (PowerShell/JavaScript), and label printing tools. Strong support for Windows, Mac, Office 365, Adobe Creative Cloud, and various end-user devices. Works well independently and in global teams. Fast learner, adaptable, and calm under pressure. Excellent communication and customer service. Creative problem-solver with a positive attitude. Holds A+ and Network+; Security+ is a plus. Manufacturing experience is beneficial. Comfortable using ticketing systems and providing on-call support. Physical requirements and working conditions: Our manufacturing Plant is comprised of enclosed office and manufacturing space. This position requires the ability to: Move throughout the entire facility to attend to various issues Work effectively in teams across functional groups with strong communication skills and the ability to lead Able to lift equipment up to 40 lbs. Perform sedentary work on various computer systems This Senior IT Support Specialist position is located on-site Benefits You Can Expect from Cartamundi: Great pay Bonuses, including referral 401(k) with dollar-for-dollar company match up to 6% Health, dental, and vision insurance starting day one HSA (Health Savings Account) with company contribution and FSA (Flexible Spending Account) Company paid Life insurance amount of 1x your annual salary Company paid Short-Term and Long-Term Disability Paid time off Paid holidays Tuition reimbursement Monthly engagement activities and giveaways Employee discounts on daycare, gym memberships, travel, and much more! Apply today and discover the magic of making a difference at Cartamundi! Cartamundi does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS dhs.gov/e-verify. Candidates must be 18 years old to work for Cartamundi. No agencies please. No sponsorship available. About Cartamundi: At Cartamundi, we're all united by our common belief that world is better with play. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different and play different. To us, it is not just an activity. It is a guiding mindset that reminds us to have fun, to be fair, to connect with people - across cultures and generations - and to embrace shared experiences. We are a worldwide leader in playing cards and in “play” solutions. Our owned brand portfolio includes a suite of heritage brands which go back as far as 1848, including global brands like Bicycle , HRO , Bee , Copag , Shuffle and many locally loved brands. These brands combine craftsmanship with innovation as the basis for their continued relevance and positive contribution to the local communities that love and use these brands. At Cartamundi, we have significant expertise in printing; our presses have been running since 1765. Today, our company has become the largest playing cards and board game manufacturer in the world and the trusted partner of leading toy companies. We make well-known brands such as Monopoly , Uno , Magic: The Gathering , Guess Who , Pokémon , Trivial Pursuit every day. As we look into the future and how entertainment evolves, we are bringing the digital world to the physical world and vice versa. We have a dedicated team of experts that is looking into future technologies, products, applications that can get our consumers and communities to truly live different and play different. We are still a family-owned company with headquarters in Belgium and have a global network of 16 manufacturing facilities, 6 design centers, 1 digital studio and 1 global R&D center.

Job Title: IT Support Specialist Department: IT We are seeking a dedicated IT Support Specialist to join our team. This role is crucial in ensuring the smooth operation of our IT systems and providing top-notch support to our employees. The ideal candidate will be responsible for handling L1 and L2 helpdesk tickets, managing laptop systems primarily through InTune, and contributing to lower-level IT projects. OVERALL RESPONSIBILITIES IT Support (80%) • Provide first and second-level support for IT-related issues. • Respond to and resolve helpdesk tickets in a timely manner. • Troubleshoot hardware and software problems. • Assist with user account management and access issues. • Document and track issues and resolutions. Systems Management (15%) • Manage and maintain laptop and application management using InTune. • Ensure compliance with company policies and security standards. • Perform regular updates and maintenance of desktop systems. • Assist in the deployment and configuration of new hardware and software. IT Projects (5%) • Participate in IT projects as assigned. • Collaborate with team members to implement new technologies and solutions. • Provide support for IT initiatives and improvements. KNOWLEDGE & SKILLS REQUIREMENTS • Bachelor's degree in Information Technology, Computer Science, or a related field. • 5-7 years experience in IT support or a similar role. • Familiarity with helpdesk ticketing systems and remote support tools. • Experience with InTune and cloud-based desktop systems management • Strong troubleshooting and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. PRIMARY TOOLS AND TECHNOLOGIES: • InTune for endpoint management. • Meraki for network management, including firewalls and WiFi. • Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams) for productivity and communication. • Box & OneDrive-SharePoint for cloud storage and secure file sharing. WORK CONDITIONS • Hybrid position with extended periods of time in front of a computer Why work for Storage Solutions - A Jungheinrich Company? Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values. We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes. Additional Benefits • Competitive Salary and Bonus Structure • Generous Paid Time Off • Medical, Dental, and Vison Benefits • 401K with Company Match • Company HSA Contribution • Professional Growth Opportunities

This position is responsible for all imaging and configuration of workstation computers and peripheral devices. Duties include managing the IT inventory of Company equipment. Responsibilities Process equipment requests and return requests in a timely manner meeting established SLAs. Images and configures user workstation computers using a KACE 2000 appliance. Installs and configures computer peripheral devices. Packages and ships equipment to remote users within 24 hours of ticket receipt. Utilizes ticketing system to process new/replacement equipment requests. Utilizes ticketing system to process equipment return requests. Maintains inventory of computer equipment, peripherals and accessory items in asset tracking software. Proactively notifies IT Manager of low inventory levels. Identifies, researches, and resolves technical problems. Communicates issues and troubleshoots recommendations for solutions to the Manager. Maintains the IT Lab in a clean and orderly fashion. Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. Reacts positively to change and performs other duties as assigned. Qualifications 1+ years of industry knowledge and experience. Strong desire to excel and achieve results. Ability to work effectively independently and with senior management and other team members. Must be sensitive to deadlines and able to function in a fast pace environment. Ability to organize, multitask and complete work in a timely manner. Strong customer service skills required. Must be self-motivated and able to work individually with little supervision. Strong communication skills, both written and verbal. Must be able to lift and move packages up to 60 lbs We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. We are an equal opportunity employer.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Schulte Companies is seeking a dynamic, service-oriented Technology Support Specialist to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! This is an in-person position, based in Louisville, KY. Candidates must be located in, or willing to travel to, Louisville, KY. What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Desktop, Laptop & Server troubleshooting Manage Company technology assets including but not limited to computers, printers, switches, monitors, etc. Configure and issue computers to end users according to Company processes Assist with company application issues as the first point of contact Manage users in Azure Active Directory/Entra Support Microsoft Office 365 issues including Teams, Outlook, and other applications Assist our Applications Team in supporting our various hotel software platforms and systems Create, update, and complete incident tickets in our support system Monitor systems and network for any potential issues Work with other team members to provide and help promote technology security and compliance Understand and promote, contribute to and enforce company information security policies Assist in other technology projects for many of our hotels and Corporate Team Must be available to work evenings/weekends/on call Other duties as assigned KNOWLEDGE, SKILLS AND ABILITIES: Proficiency with Microsoft Windows 10/1, Microsoft Office 365, Azure Active Directory/Entra ID, Intune, SharePoint, helpdesk ticketing, and other IT administrative tools Ability to troubleshoot and evaluate PC issues including network connectivity, hardware, and operating system issues Understanding of information security best practices Knowledge of Antivirus and Remote monitoring software applications Networking basics and troubleshooting including Meraki, Cisco, and other brands preferred The ability to learn new software applications to help provide a first line of support Ability to effectively communicate instructions verbally and written to end users EDUCATION AND EXPERIENCE: Degree/Certification program in technology, hospitality, or similar program preferred Over 1-year in service and support role *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

ESSENTIAL DUTIES AND RESPONSIBILITIES: • Installs variety of hardware and software packages • Installs and upgrade the systems with virus protection software, spyware, firewall protection software, etc. • Installs and maintains network computers, printers and other peripheral equipment • Installs, configures, monitors, and maintains servers and networking equipment • Uses command line tools and Windows Registry to monitor and troubleshoot systems • Performs OS and software updates as needed • Performs routine maintenance on computers as needed OTHER ESSENTIAL DUTIES and RESPONSIBILITIES: • Grace Health recognizes that managing patient care is a team effort that involves clinical and nonclinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success. • Team members must demonstrate excellent team communication and coordination to provide quality patient care. • Care coordination includes communicating with community organizations, health plans, facilities, and specialists. • Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice. • Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations. • Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care. • All team members will be involved in the process of improving quality incomes. • Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement. • Team members will participate in Grace Health's advocacy program. GENERAL DUTIES: • Follows policies and procedures of the office, including administrative, clinical, quality assurance, and personnel • Maintain good attendance (daily, meetings, and other assignment tasks) • Maintain timely documentation of all work assignments • Maintain patient confidentiality • Routinely keep supervisor informed about attendance and job assignments • Flexible in being able to multitask • Work effectively and at an efficient pace • Work cooperatively with providers, administration, and peers QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to assist in advancing Grace Health's mission and to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS: • Proficiency in Word, Excel, Power Point and Microsoft Outlook required • Excellent verbal and written communication skills and interpersonal skills • A+ and/or Network+ certification or equivalent required • Proficiency using command line tools and Windows Registry preferred • Knowledge of SQL databases preferred • Scripting/Programming knowledge preferred • Ability to self-manage, meet deadlines and be accountable • Demonstrate time management and organization skills • Excellent customer service, interpersonal, verbal and written communication skills • Strong problem solving skills and ability to learn and apply new technical knowledge • Ability to identify, analyze and troubleshoot a wide range of hardware, software, and network related problems encountered by healthcare providers • Knowledge of technologies, technical languages, browsers, platforms and applications. • Demonstrate sensitivity to, and respect for, a diverse population EDUCATION and/or EXPERIENCE: • Bachelor's Degree in a relevant field or equivalent and one or more industry certifications • One year of documented experience working in the Information Technology field, installing, implementing and/or troubleshooting computer systems Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Essential Duties & Responsibilities The IT Technician must be proficient in the following areas: PC and User Support Configure, deploy, maintain, and troubleshoot societal desktops, laptops, ruggedized field devices, tablets, thin clients, aboard peripherals (printers, scanners, label printers, time clocks, etc.). Perform diagnostics and repairs on hardware and software issues to minimize downtime. Provide in-person and remote technical support to field, plant, ST reorganized personnel. Server Administration Assist with administration, monitoring, backup, patching, and troubleshooting of Windows Server environments. Support Active Directory, DNS, DHCP, file permissions, and group policy management. Networking and Connectivity Diagnose and resolve LAN/WAN connectivity issues, including fiber, wireless point-to-point links, and industrial network infrastructure used in groundwater mining environments. Assist with installation and maintenance of routers, switches, firewalls, access points, cabling, and network cabinets. Support underground communication systems (e.g., leaky feeder, mine phone, Wi-Fi mesh, tracking systems) when applicable. Software/Application Support Support Microsoft 365 and other business-critical software, including ERP, safety/compliance systems, talent tracking, dispatch, and timekeeping systems. Utilize remote management tools and helpdesk ticketing systems to track, escalate, and resolve support requests. Helpdesk and Documentation Receive, log, prioritize, and resolve helpdesk tickets. Escalate advanced issues when required and provide clear communication on resolution timelines. Document troubleshooting steps, fixes, configurations, and preventative recommendations. Field Support & Safety Provide onsite IT support at mining locations when remote resolution is not possible. Follow MSHA, OSHA, and company safety standards while working at mines, preparation plants, and contractor sites. Assist with IT-related compliance requirements for audits, inspections, and certifications. Other Duties Perform other IT-related tasks and special projects as assigned by the IT Manager. Competencies Strong customer-service mindset with the ability to support users under time-sensitive production conditions. Self-directed with a high level of accountability for issue ownership and follow-through. Ability to work in a fast-paced, multi-site, industrial environment with shifting priorities. Strong problem-solving skills with the ability to diagnose issues under pressure. Excellent written and verbal communication skills. Team-oriented with the ability to collaborate across IT, Operations, Maintenance, Safety, and HR departments. Commitment to safety and risk awareness while working in field locations. Qualifications and Experience 3-5 years of IT support experience, preferably in an industrial, manufacturing, or mining environment. Experience with hardware diagnostics and repair. Working knowledge of Microsoft Windows desktop and server operating systems. Experience with Active Directory, group policy, and user administration. Experience with remote access tools, ticketing systems, and endpoint management. Hands-on experience with network hardware including switches, routers, firewalls, wireless systems, and cabling. Preferred Certifications (Not Required but Highly Valued) CompTIA A+, Network+, or Security+ Cisco (CCNA or equivalent) Microsoft (MCP, MCSA, or equivalent) Experience with ruggedized IT equipment for industrial use Physical Demands Lift and carry up to 50 lbs. of equipment (servers, UPS units, network gear). Bend, climb, crawl, and work in semi-confined or elevated areas such as network closets, preparation plant control rooms, and mining infrastructure areas. Manual dexterity for cabling, wiring, and precise equipment setup in confined spaces. Ability to work while wearing required PPE (e.g., hard hat, safety glasses, respirator, reflective clothing). Travel Requirements Ability to travel regularly to company locations across Kentucky (KY), West Virginia (WV), and Indiana (IN). Travel may include underground or surface mine visits and preparation plant environments. Overnight travel may be required depending on project length or troubleshooting needs. Must possess and maintain a valid U.S. driver's license and meet company driving standards. Work Environment Mix of office, shop, plant, and mine environments. Exposure to noise, dust, and temperature variations when working at field locations. Must follow all company safety rules and site-specific requirements.

Posting Details Information Working Title Academic Support Specialist Maysville Community & Tech College: AmeriCorps Ky College Coach Department EngageKY Compensation Title AmeriCorps Ky College Coach Position Number 30014154 Position Status Grant, Temporary Work Schedule Dependent on school needs Hours per Week Per term of service Months per Year Academic year (Aug-July) Purpose of Position Join the Kentucky College Coaches on Campus program and make a direct impact on student success. As a College Coach (AmeriCorps Member), you will support high school students-especially those who are first-generation, low-income, minority, non-traditional, or have disabilities-as they transition to and persist through college. This role combines mentoring, advising, and career readiness support to ensure students stay on the path toward higher education. Primary Responsibilities The AmeriCorps employee will be expected to work their part-time schedule helping students via in person, phone, and Teams and Blackboard setting to assist them in developing: * Reading Comprehension - (critical reading) numerous studies have shown that reading online vs. traditional printed materials does not develop increased reading comprehension. * Study strategies - students view assignments as to-do items to be checked off and lack the realization and effort to learn from the assignments. Learning requires active work on the part of the learner to retain the information. * Ability to learn long-term - Retention of comprehensive information is lacking. May be related to preceding item. Also, I wonder if lack of comprehensive, standardized national testing such as the ACT also contributes to students' lack of realization of this expectation. * Accountability for effort. Students seem to feel that whatever level of effort/performance they put forth is adequate for academic success. They feel entitled to a passing grade rather that realize that they could fail or succeed based on their ability to demonstrate their level of learning mastery of the course material. * Math skills-Dual Credit students did not have a strong algebra background as the students normally in college algebra. * Communication Skills-The students do not seem as at ease in interacting with each other and their teachers. * Critical Thinking Skills-Students have a hard time with critical thinking skills. * Social /emotional support- a lot of students have some level of anxiety, and I also think that students returning to school as older online adult learners can really struggle with motivation and accountability if they are not physically in the classroom. * Tutoring in all subject matter Qualifications Ideal Candidate: * Passionate about education equity and student mentorship * Strong communication, organization, and leadership skills * Comfortable working with diverse populations * Committed to full-time service through AmeriCorps Minimum Education Associate Degree Preferred Education Bachelor's Degree Minimum Experience Less than 1 year Salary $900.00 per month housing allowance Pay Grade UN Posting Detail Information Requisition Number 2025S2277 Job Open Date 11/04/2025 Job Close Date Quick Link *********************************** Is this an internal only posting? Supplemental Questions

Looking to start a new career? Become a caregiver with no experience needed We value our caregivers so we make sure that our compensation rates are competitive with wages that are currently being offered in this area. Apply for open caregiver positions today! Make sure to ask about long-term benefits such as paid time off, training options, health plans, and more during your interview. Requirements * Be of legal age * Be eligible to work in the US * Be dependable * Have an active driver's license and car Expect to perform a variety of care related duties for clients including: * Providing companionship * Transportation * Meal preparation * Housekeeping Benefits: *Competitive Pay *Flexibility in your schedule *Full-time or Part-time opportunities *Daytime to evenings and even weekend shifts *Live-in opportunities also available *Build the schedule that's best for you! About CareInHomes: CareInHomes Caregivers connects in home caregivers with local Home Health and In Home Care positions that fit your skill level and scheduling needs. We have hundreds of agencies nationwide hiring caregivers with your skills and caring nature! All you need to do is create your profile, schedule an interview, and then get connected with employers that have the job that you have been looking for!