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Information Technology Help Desk Technician
Omninet Capital
Help desk analyst job in Beverly Hills, CA
Omninet Capital is seeking an IT HelpDesk / Systems Administrator to join the team in Beverly Hills. This role is responsible for delivering reliable end-user technical support while assisting with the administration and maintenance of the organization's IT infrastructure. This role serves as a key point of contact for onsite and remote employees, resolving hardware, software, and connectivity issues, while also supporting core systems such as Active Directory, Office 365, endpoint security, and workstation deployments.
The ideal candidate combines strong customer service skills with hands-on technical expertise, operating comfortably in both reactive support and proactive system maintenance. This position plays a critical role in ensuring system stability, security, and scalability while supporting ongoing IT projects and operational improvements.
Key Responsibilities
Provide support for onsite and remote staff through RMM, phone, chat, and in‑person interactions
Troubleshoot hardware and software issues involving Windows 10/11, Microsoft Office and O365 apps (Teams/SharePoint/OneDrive), VPN, Wi-Fi, and LAN connectivity, Printers, peripherals, and mobile devices
Diagnose and resolve user problems with respect to hardware/software, login and application issues
Assist with user onboarding/off-boarding, including computer setup and account provisioning
Assist with monitoring system performance, server health, storage usage, and critical services
Support Group Policy management including creation, updates, troubleshooting, and deployment validation
Help with patching and updating Windows workstations and servers (manual or through centralized tools like WSUS, Intune, or RMM)
Participate in configuring and maintaining Windows domain infrastructure including DNS, DHCP, file sharing permissions, and network printers
Contribute to maintaining asset inventories, license tracking, and hardware lifecycle planning
Support IT projects such as system upgrades, migrations, or cloud adoption initiatives
Prepare and deploy new workstations and laptops
Ensure systems are properly domain‑joined, patched, secured, and configured with required applications
Migrate user data, backup files, and ensure smooth transition during device replacements
Qualifications
3+ years of experience in Systems Administration and HelpDesk Support
Strong hands-on experience supporting Windows 10/11 environments
Working knowledge of Microsoft 365 ecosystem, including:
Office applications (Outlook, Word, Excel, PowerPoint)
Teams, SharePoint, and OneDrive administration and end-user support
Experience troubleshooting hardware, software, and network connectivity issues, including VPN, Wi-Fi, LAN, printers, and peripherals
Practical experience with user account management in Active Directory and azure AD (user provisioning, group membership, password policies)
Familiarity with Office 365 Admin Center and Exchange Online (mailboxes, shared mailboxes, distribution lists)
Experience with workstation setup, deployment, and lifecycle management, including imaging, patching, and device replacement
Exposure to endpoint security tools such as antivirus, EDR, device encryption, and compliance policies
Ability to support onboarding and off-boarding processes, including device configuration and access provisioning
Strong troubleshoot, documentation, and time-management skills
Excellent communication skills with the ability to explain technical issues to non-technical users
Omninet Capital, LLC is an Equal Opportunity Employer and is committed to maintaining a workplace free from discrimination and harassment. We recruit, employ, train, compensate, and promote without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local laws.
All employment decisions are based on qualifications, merit, and business needs. Omninet complies with all applicable state and local fair employment practices laws, including the California Fair Employment and Housing Act (FEHA).
$46k-80k yearly est. 1d ago
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Teamlead Consulting & Support (m/f/d)
Hubdrive GmbH
Help desk analyst job in Los Angeles, CA
This is how we work
You meet with your team in a daily meeting. You talk about important tasks and make sure everyone's on track.
You advise our partners and customers on implementing HR for Dynamics, make sure it's close to the standard, and review concepts and project plans.
You're responsible for planning the team's assignments.
You analyze and assess technical issues and develop suggestions to fix them.
You check the work of implementation partners, give feedback on configurations, data migration and interfaces, and make sure customer requirements are met.
You analyze reported issues, forward bugs and feature requests to developers and product management, and handle customer inquiries about technical problems.
You train our implementation partners, create technical guides and training materials, and document solutions and best practices.
You personally deliver some key consulting services.
At the end of the month, you check the services and make sure billing to customers and partners is honest.
We're growing fast. In direct coordination with the CEO, you regularly hire new team members and improve the processes in your department.
#J-18808-Ljbffr
$74k-119k yearly est. 6d ago
Teamlead Consulting & Support (m/f/d)
xRM1 Business Solutions
Help desk analyst job in Los Angeles, CA
This is how we work
You meet with your team in a daily meeting. You talk about important tasks and make sure everyone's on track.
You advise our partners and customers on implementing HR for Dynamics, make sure it's close to the standard, and review concepts and project plans.
You're responsible for planning the team's assignments.
You analyze and assess technical issues and develop suggestions to fix them.
You check the work of implementation partners, give feedback on configurations, data migration and interfaces, and make sure customer requirements are met.
You analyze reported issues, forward bugs and feature requests to developers and product management, and handle customer inquiries about technical problems.
You train our implementation partners, create technical guides and training materials, and document solutions and best practices.
You personally deliver some key consulting services.
At the end of the month, you check the services and make sure billing to customers and partners is honest.
We're growing fast. In direct coordination with the CEO, you regularly hire new team members and improve the processes in your department.
#J-18808-Ljbffr
$74k-119k yearly est. 6d ago
IT Support Specialist
Spinelli Kilcollin
Help desk analyst job in Los Angeles, CA
Spinelli Kilcollin is a luxury jewelry brand based in Los Angeles, known for designing linked rings, clean architectural designs, and a commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown L.A., with a focus on creating a positive long-term impact-on our industry, our community, and our customers.
Role Overview:
As the IT Support Specialist, you'll be the go-to person for all things tech. From setting up devices and managing permissions to standardizing processes and maintaining cybersecurity, your work will support the infrastructure that keeps our team connected and productive. You will also support the administration and optimization of NetSuite and assist in coordinating integrations and user access across key systems.
Location: Los Angeles (Hybrid)
Reports To: COO (in partnership with VP of People)
Key Responsibilities
Monitor and manage GSuite / Google Workspace (users, permissions, groups, security settings)
Maintain and organize permissions across Google Drive, Dropbox, and 1Password as well as SaaS tools and accounts (IE: Uber, Mural, Creative Cloud, ChatGPT Enterprise)
Set up, configure, and maintain company devices (laptops, software, user accounts)
Support onboarding/offboarding processes for all IT-related needs
Monitor and maintain SpamTitan for secure and effective email filtering
Create and implement IT standards of procedure across systems and office locations
Ensure consistency of IT systems, configurations, and tools across all locations
Troubleshoot and resolve IT-related issues in a timely and effective manner
Track, report, and maintain documentation related to system changes, incidents, hardware inventory, and security audits
Support SSO implementation and management across business systems
Own internal communication regarding system updates and IT policy changes
Complete the configuration and rollout of firewalls, NAS, VPN and network security across offices and during travel / hotspots.
Maintain and implement cybersecurity protocols, including updates and compliance measures
Support NetSuite administration and maintenance (user setup, permissions, basic configuration, troubleshooting, and coordination with external developers/consultants)
Assist in maintaining ERP integrations (e.g., Celigo, Shopify, POS systems) alongside cross-functional teams
Provide day to day technical support while maintaining incident logs and documentation
Qualifications
3+ years of experience in IT support or systems administration
Strong working knowledge of Google Workspace, Dropbox, and 1Password
Experience with SpamTitan or similar email security tools
Familiarity with device management (MacOS and Windows)
Experience configuring and maintaining firewalls and managing IT across multiple locations
Strong documentation skills and experience building scalable processes
Highly organized, able to work independently, manage multiple priorities, and communicate clearly with non-technical users
Knowledge of cybersecurity frameworks or compliance standards (SOC 2, ISO 27001, etc.)
Experience with NetSuite administration
Experience supporting integrations (e.g., Celigo, middleware, or API-connected tools) a plus
Compensation: $80,000 - $85,000
Benefits:
Paid Company Holidays
PTO
Health & Dental Benefits
401(k) + matching
Profit sharing + Annual Bonus
Jewelry Allowance
How To Apply:
Send your resume and a cover letter to *****************************. Please include three cultural figures who inspire you in any creative field and why. Impeccable references are required.
Applicants must submit the materials above directly to ***************************** for consideration.
We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!
$80k-85k yearly 5d ago
IT Coordinator
Rails 3.8
Help desk analyst job in Los Angeles, CA
Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.
Summary:
The IT Coordinator will be responsible for ensuring the smooth operation of our IT infrastructure, including Windows and Mac client troubleshooting, network monitoring, troubleshooting and optimization. This role involves collaborating with various departments to support their IT needs, managing IT resources, and providing technical support to employees. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to manage multiple tasks efficiently.
Key Responsibilities:
1. Employee Support and Troubleshooting:
Provide technical support for Windows and Mac operating systems, including installation, configuration, and troubleshooting.
Assist users with software and hardware issues, ensuring minimal downtime and efficient resolution of problems.
Maintain and update computer systems, ensuring all devices are running the latest software and security updates.
2. Network Monitoring and Optimization:
Monitor network performance to identify and resolve issues proactively.
Troubleshoot network problems, including connectivity issues, latency, and security concerns.
Optimize network performance by configuring and maintaining network devices such as routers, switches, and firewalls.
Ensure network security by implementing and managing appropriate security measures and protocols.
3. General IT Coordination:
Manage and coordinate IT resources, including hardware, software, and peripheral devices.
Maintain an inventory of all IT assets, ensuring proper documentation and tracking.
Assist in the planning and implementation of IT projects, ensuring they are completed on time and within budget.
Develop and maintain IT policies and procedures, ensuring compliance with organizational standards.
Provide training and support to employees on IT systems and applications.
4. Collaboration and Communication:
Collaborate with various departments to understand their IT needs and provide appropriate solutions.
Communicate effectively with stakeholders, providing updates on IT projects and issues.
Liaise with external vendors and service providers to ensure timely and effective delivery of IT services.
5. Continuous Improvement:
Stay updated on the latest technology trends and advancements, recommending improvements and upgrades to the IT infrastructure.
Participate in ongoing training and professional development to enhance technical skills and knowledge.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience as an IT Coordinator or similar role.
Strong knowledge of Windows and Mac operating systems.
Experience with network monitoring, troubleshooting, and optimization.
Familiarity with network security practices and protocols.
Excellent problem-solving and analytical skills.
Strong organizational and multitasking abilities.
Effective communication and interpersonal skills.
Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus.
Working Conditions:
Office environment with occasional requirements to work outside regular business hours to address urgent issues.
Some physical effort may be required for tasks such as lifting and moving IT equipment.
Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.
$52k-86k yearly est. 2d ago
Information Technology & Administrative Specialist
Dramabox
Help desk analyst job in Glendale, CA
About the Role
We are looking for a proactive and detail-oriented IT & Admin Specialist to join our team. This role is a on-site position combining hands-on IT support with administrative and workplace operations. You will be responsible for maintaining daily IT infrastructure, managing assets, supporting vendor operations, and ensuring a smooth and efficient office environment.
Key Responsibilities
• Provide day-to-day technical support for hardware, software, IT security, configuration, and system upgrades.
• Manage desktop IT support and troubleshoot network issues; assist with office network design and optimization.
• Maintain and update the fixed asset inventory in collaboration with the asset manager; conduct regular audits, transfers, and disposals.
• Oversee maintenance of IT equipment to ensure optimal performance and utilization.
• Handle procurement of administrative items (e.g., office supplies, equipment, plants, consumables); perform cost comparisons and control expenses.
• Process monthly administrative expense reports in accordance with SOPs.
• Liaise with and manage suppliers and service providers; ensure service quality through regular evaluations and ongoing communication.
• Maintain a clean, safe, and energy-efficient office environment by implementing 5S management standards.
• Support daily workplace needs such as seating arrangements, office access control, and refreshments.
Qualifications
• Bachelor's degree in Information Technology, Business Administration, or related field preferred.
• 1+ years of experience in IT support and/or office administration.
• Familiarity with network configuration, Windows/Mac troubleshooting, and basic hardware maintenance.
• Strong organizational skills with attention to detail.
• Excellent communication skills and a proactive problem-solving attitude.
• Experience with vendor management and procurement processes is a plus
$77k-112k yearly est. 2d ago
Technical Support
LTS-Video Solutions for Security Professionals
Help desk analyst job in Industry, CA
Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.
ESSENTIAL JOB FUNCTIONS
Maintain an in-depth knowledge of our complete line of products and services.
Embrace and learn the Video Surveillance / CCTV technologies and their applications.
Provide product demos and technical training to the sales team and customers.
Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
Build and test PC-based DVR systems to customer's specifications.
Provide prompt and effective customer service and technical support.
Service customers in an effective and efficient manner; partner with internal teams proactively.
Answer calls and emails regarding technical support requests and log into ticketing systems.
Perform other duties as assigned
ESSENTIAL REQUIREMENTS
Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
Ability to maintain confidential business information
Ability to respond to customers in a timely and effective manner
Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
Ability to work independently with minimum supervision
Ability to work under pressure
Strong troubleshooting, problem-solving, and team player mindset is a plus
Proactive and enthusiastic to excel
OTHER REQUIREMENT
Domestic and/or International Travel may be required (up to 25%)
Willing and able to work additional hours when needed
Bend, lift, open and move product and related office items varying in weight up to 30lbs,
EDUCATION
1+ Years of Professional Experience in technical support or related areas
Experience in the security system industry is highly desired
A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
Preferred certificate: CompTIA A+
Fresh graduates will also be considered
$39k-65k yearly est. 3d ago
Neonatology in-house coverage needed at level VI NICU outside of Los Angeles
All Star Healthcare Solutions 3.8
Help desk analyst job in Los Angeles, CA
All Star Healthcare Solutions is seeking a Neonatologist for coverage in the Los Angeles, CA area starting as soon as credentialed and ongoing. Please refer to JOB ID 77738.
Job Details:
Board Certified
CA license required
Level IV NICU
Day, Night, and 24hr in-house shift options available
All Star Healthcare Solutions benefits
Full-service agency
24/7 professional and reliable service
Dedicated, specialty-specific consultants
Competitive pay
Malpractice coverage
Paid and coordinated travel services
Member of NALTO
Founded in 2003, All Star has grown into a full-service, award-winning staffing company with more than 22 years of proven success. Today, we serve 450,000+ providers and facilities nationwide.
Here, it's not just about covering shifts - it's about building lasting partnerships and supporting careers that are happier, healthier, and more rewarding.
$44k-62k yearly est. 1d ago
Global Technology Support Analyst
Latham & Watkins LLP 4.9
Help desk analyst job in Los Angeles, CA
About Latham & Watkins
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.
About the Role
The Global Technology Support Analyst I is an integral part of Latham's Technology & Information Services team and will be responsible for working in the Global Technology Support Center (GTSC), which operates 24 hours a day, 7 days a week, providing technical support to lawyers, paralegals, and staff via voice, email, and chat media channels, while handling escalations from Technology teams located in each of our global offices. This role will be located in our Global Services office in Downtown Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. The working hours for this position will be Monday - Friday, 2:00 pm - 10:00 pm.
Responsibilities & Qualifications
Other key responsibilities include:
Providing first and second line support to Latham employees using various firm applications and systems, including Windows 10, Office 365, iManage, Litera Change Pro, Intapp Time (DTE), and Adobe Acrobat
Logging and tracking all support requests in our Service Management Toolset (ServiceNow)
Providing Incident Response Management for major incidents experienced across the firm
Providing remote access support, including wireless connectivity, VPN, and VDI Services
Supporting mobile collaboration using BlackBerry Work apps
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
We'd love to hear from you if you:
Demonstrate proficiency in MS Word, including the ability to use styles, automatic paragraph numbering, section breaks, table of contents, footnotes, headers and footers, tables, columns, mail merge, and cross-referencing
Display proficiency in MS Excel, including the ability to create and edit spreadsheets, create and edit formulas, and data manipulation (sorting, filtering, subtotals, cell concatenation, formatting spreadsheets, and formatting for printer)
Exhibit proficiency in MS PowerPoint, including the ability to create master slides, format slides, apply animation and special effects, various ways to print slides, and how to insert objects, pictures, and files
And have:
A high school diploma or an equivalent, preferably a Bachelor's degree or an equivalent in Computer Science or Information Systems
Microsoft certifications (Microsoft Office Master), preferably
ITIL v4 FoundationA certification, preferably
A minimum of two (2) years of experience working within a technical support function
Experience working within the ITIL v3 or v4 Framework in a previous role, preferably
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes:
Healthcare, life and disability insurance
A generous 401k plan
At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
Professional development programs
Employee discounts
Affinity groups, networks, and coalitions for lawyers and staff
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO) . Please click the link below to review the Ordinance.
Please click here to review your rights under U.S. employment laws. #EntryLevel #WayUp #LI-EH1
Pay Range USD $80,000.00 - USD $100,000.00 /Yr.
$80k-100k yearly Auto-Apply 35d ago
Technical Support Specialist II
DHD Consulting 4.3
Help desk analyst job in Los Angeles, CA
The Technical Support Specialist II provides technical guidance to the sales team and customers, assisting with engineering, technical, or scientific inquiries related to products and services.
Key Responsibilities:
Offer technical support via email, phone, and on-site visits as needed.
Assist customers and sales teams with product specifications, usage, and troubleshooting.
Review blueprints and technical documents to support product trials and machining recommendations.
Develop cost estimates and evaluate potential production improvements through product usage.
Propose equipment, process, or material modifications to enhance efficiency and reduce costs.
Conduct technical training for clients and internal teams.
Monitor industry trends and competitor activities.
Prepare technical reports and maintain accurate documentation.
Qualifications:
Bachelor's degree in Industrial Engineering or equivalent experience (4+ years in technical support).
Bilingual in Korean and English.
Strong analytical, problem-solving, and customer service skills.
Proficiency in CRM, database, and CAD/CAM software (Siemens NX preferred).
Work Environment & Physical Demands:
Ability to travel for on-site support as needed.
Occasional exposure to industrial environments with moderate noise levels.
Requires standing, walking, and using hands for technical tasks.
Reasonable accommodations can be provided for individuals with disabilities.
$52k-98k yearly est. 60d+ ago
IT Help Desk/Service & Support Analyst
JBA International 4.1
Help desk analyst job in Los Angeles, CA
Nationally recognized law firm with a nurturing and collaborative work environment has an immediate opening for an IT HelpDesk/Service & Support Analyst to serve as a member of a dynamic Customer Experience “HelpDesk” team that processes and resolves incoming user support issues and questions in a timely manner. The HelpDesk team supports technical software, hardware, mobile devices, telephone and audio-video conferencing for firm employees or guests, clearly communicating and documenting all support-related activities.
A secondary aspect of this role is providing “just in time” training-related videos or instructional steps with pictures via email or quick reference materials.
The Customer Experience team as provides 24/7 support services through rotating on-call shifts for after hours and week end support (covered by 4 to 5 team members).
Respond to HelpDesk requests via telephone, email, remote access, and in-person (when necessary).
Track all end-user support activities through an incident tracking system. “ServiceNow” experience is a plus.
Diagnose and resolve end-user issues in the office, at home, and remote locations., including hardware, software, e-mail, internet, or local-area network problems.
Deliver, tag, and configure end-user PC desktop hardware, software, and peripherals as needed and assigned.
Participate in a rotating on-call schedule that involves after hours and weekend support and availability via remote access and telephone coverage.
Develop and maintain an advanced level of proficiency with firm technologies.
Work independently to research and resolve complex technical issues.
Vital member of the Customer Experience Team, providing exceptional service and support to all end-users ( aka, internal and external customers).
Occasionally visit other offices to provide onsite assistance and inventory tasks.
Coordinate set up of New Hire accounts, as well as equipment for orientation.
Configure applications to meet firm requirements and Best Practices
Gather additional details, clarify, test, reproduce and document customer issues and create/update support tickets in ServiceNow.
Ability to work within deadlines and effectively handle stress.
Ability to establish effective working relationships and interact successfully with others, especially as part of the IT Department and Customer Experience team.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
1. Advanced knowledge/experience with Windows operating systems, Microsoft Office, desktop/laptop hardware and mobile devices (Apple/Mac experience is a plus).
2. Ability to work with videoconferencing equipment, document management system (iManage), printers, mobile device management, Citrix/VDI, and other software applications in a legal environment.
3. Excellent verbal and written communication skills.
4. Strong network experience is a plus.
5. Solid problem-solving and root-cause analysis skills.
6. Strong interpersonal skills, ability to interact with people at all levels and highly customer-focused equally across all departments, teams, and practices groups.
7. Attention to detail and quality of work.
8. Understanding of functional capabilities and limitations with firm technology.
9. Ability to quickly adapt to technology changes in a professional services organization.
10. Self-motivated with the ability to execute tasks and make decisions in a high-pressure environment.
QUALIFICATIONS:
Bachelor's degree in computer science (or equivalent work experience) is preferred, as well as two years of experience working in a law firm environment.
WORK ENVIRONMENT:
This position supports Working From Anywhere (WFA), and/or a hybrid format rotating between home and office.
This position is in a professional office environment that routinely uses standard office equipment (computers, phones, copy machines, filing cabinets, etc.), with minimal exposure to excessive noise, dust, temperature and the like.
Prospective employees have provided feedback to the client that one of the most impressive traits of the Firm is the congenial working atmosphere fostered by partners and associates alike.
Competitive salary and benefits
$46k-86k yearly est. 60d+ ago
Systems Support Specialist (Contingent)
Naughty Dog 4.0
Help desk analyst job in Santa Monica, CA
This position is for temporary engagement through our staffing partner, DZConnex. Candidates must be authorized to work in the United States for this position.
This is an onsite role in Santa Monica, CA, and requires in-person attendance five days a week.
For 40 years, Naughty Dog has been crafting best-selling, critically acclaimed games that constantly push the boundaries of interactive storytelling, gameplay, and technology. Naughty Dog recently released The Last of Us Part I and The Last of Us Part II Remastered for the PS5. We're also proud to say that both games are now available for the first time on PC. We're currently busy at the kennel working on Intergalactic: The Heretic Prophet, and we'd love to find talented individuals to join us.
Naughty Dog games have long been lauded for their evocative, character-driven stories and attention to detail. We are committed to innovation within our games and as such have curated some of the top creative and technically innovative minds in the industry. We welcome diverse candidates and believe that a broad range of cultural and life experiences contribute to the overall well-being and success of the studio and the titles we craft together.
Naughty Dog is seeking a Systems Support Specialist to join our IT team in supporting the studio. This role is ideal for a highly organized, detail-oriented individual with a passion for operational excellence across IT support, asset management, onboarding, and project coordination. The IT Coordinator will serve as a vital connection point between teams, vendors, and users-maintaining and improving the systems and workflows that keep our infrastructure running smoothly.
If you thrive on solving problems, supporting innovative technologies, streamlining processes, and collaborating with some of the most talented professionals in the industry, we'd love to hear from you!
What you will do:
Provide advanced technical support and resolving complex issues escalated from Tier 1 and Tier 2 support team
Design, build, and configure advanced custom PC workstations, ensuring optimal performance
Perform the installation, modification, and repair of hardware, software, and peripherals, including bespoke network devices, servers, and workstations
Develop and maintain detailed documentation, including standard operating procedures, technical manuals, and knowledge base articles
Efficiently provision new equipment and onboard/offboard users
Proactively identify recurring issues and propose long-term solutions or process improvements to prevent future incidents
Perform in-depth remote and on-site diagnostics, utilizing advanced troubleshooting techniques to identify and resolve intricate issues
Conduct basic to complex break-fix tasks, swiftly addressing any disruptions that may impact high-priority user productivity
Coordinate and execute user and server equipment relocations, ensuring minimal disruption to operations
Implementation of IT projects, including system upgrades, network enhancements, and the integration of new technologies
Support security initiatives, incident response, patching, anti-malware, and prevention
Regularly collaborate with other IT teams and departments within PlayStation Studios
Provide guidance, training and mentorship to junior staff, sharing knowledge and expertise
Stay up to date with the latest industry trends, technologies, and best practices
Additional responsibilities to be assigned as needed
What skills you will use:
Must Have 5+ years of experience in an advanced IT support role or similar capacity in a studio or enterprise environment
Proven track record of resolving complex hardware, software, and network issues
Proven ability to execute IT projects from conception to implementation
Expert technical skills in building and configuring PCs and servers
Expert knowledge of Windows 10/11 operating systems
Exceptional client-facing and communication skills, with experience providing white glove service to executives and VIP visitors
Expertise in Microsoft Office 365, including Teams, OneDrive, and SharePoint
Excellent problem-solving and analytical skills
In-depth knowledge of Microsoft Windows Administration tools: Active Directory, DHCP, DNS, Group Policy, Bitlocker
Experience with scripting languages such as Python, Bash, and Powershell
Solid understanding of A/V systems, live streaming hardware and software, and advanced multimedia tools
Familiar with various operating systems including Linux, Mac OS, Windows Server, and virtualized environments
Familiar with basic cybersecurity & privacy principles
Familiar with cloud systems such as AWS, Azure, and related technologies
Exhibits consistent high-quality work, effective teamwork, responsibility, and efficiency
Able to articulate complex issues and their broader implications, consistently presenting multiple viable solutions
Bonus Skills:
Proficiency in additional software tools, such as JIRA, Confluence, Wireshark, Visual Studio, Pro Tools, and Adobe Suite
Experience with automation such as Ansible, Jenkins, or other infrastructure as code platforms
Familiarity with gaming systems, particularly Sony PlayStation hardware, software interfaces, and peripherals
Knowledge of advanced server management, including Linux server environments and cloud-based systems
Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.
At SIE, working with our partners, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more.
The estimated base pay range for this role is listed below, this is an hourly rate.$41-$45 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
$66k-92k yearly est. Auto-Apply 6d ago
IT Support Specialist
William Warren Properties 3.8
Help desk analyst job in Santa Monica, CA
Full-time Description
The William Warren Group, Inc. (WWG) is a privately held, entrepreneurial self storage development, acquisition, property, and asset management company based in Santa Monica, CA. Since our inception in 1994, our focus has been on investments in major metro markets across the United States that offer significant cash flow, revenue growth, and long-term capital appreciation opportunities. The company owns and operates the StorQuest Self Storage portfolio of storage assets.
When you join The William Warren Group family, you are tapping into the power of a different kind of brand. We seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment, you are in the right place.
How you will make a Difference:
As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our technology infrastructure. You'll provide technical assistance to employees, troubleshoot issues, and maintain our systems.
Technical Support
Provide Tier 1 and Tier 2 technical support for end-user hardware, operating systems, applications, and remote connectivity issues.
Manage the helpdesk ticketing system (e.g., ServiceNow, SuperOps), documenting all requests, resolutions, and adherence to Service Level Agreements (SLAs).
Develop and maintain comprehensive IT documentation (KB articles, internal SOPs) to empower users and optimize helpdesk efficiency.
Troubleshoot and resolve intermediate network issues, including LAN/WAN connectivity, Wi-Fi access points, and VPN client issues for local and remote offices.
User Management
Manage the full user lifecycle (onboarding, transfers, offboarding), including provisioning and deprovisioning access to enterprise applications (e.g., Active Directory/Azure AD, M365/Google Workspace).
Configure, deploy, and maintain end-user devices (laptops, monitors, mobile phones) and install/manage standard software applications.
Manage the logistics of equipment distribution, shipping, and inventory tracking for branch and remote employees.
Provide IT support for physical office setup and staff relocations.
System Maintenance
Maintain a current and accurate IT Asset Inventory (hardware and software licenses).
Oversee and manage relationships with external IT vendors for key services like telephony (VoIP), ISP, and physical security systems.
Other Duties:
Flexibility to assist with projects and tasks outside of the primary scope as needed by the business.
Please note that you may be asked to perform a variety of duties from time to time, which may not fall strictly in your job description. For a variety of business, safety, and technical reasons, it is necessary that all positions at WWG maintain a high level of flexibility in reference to duties you will be expected to perform.
What Makes this Opportunity Awesome:
$69,000-$71,000 per year plus Bonuses
Make a difference and have a positive impact.
Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities.
Contribute creatively to the organization's success by generating new and useful ideas
About You:
Experience: Minimum 3+ years of professional experience in an IT Support or HelpDesk role (Tier 1/2).
Education: BA/BS degree in Computer Science, Information Technology, or a related field is preferred.
Essential Technical Expertise
Expert proficiency in supporting and troubleshooting Microsoft Windows 10/11 and strong familiarity with mac OS environments.
Hands-on experience with managing user accounts, groups, and permissions in Active Directory (AD) and/or Azure Active Directory.
Proven experience with Google Workspace (G Suite) administration and user management.
Foundational understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
Direct experience utilizing and managing a helpdesk ticketing system (e.g., ServiceNow, SuperOps).
Demonstrated ability to configure, deploy, and repair desktop/laptop hardware, mobile devices, and peripherals.
Critical Soft Skills
Exceptional Customer Service: Proven ability to build strong working relationships while maintaining a professional and patient demeanor, even under pressure.
Communication: Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to non-technical users.
Problem-Solving & Autonomy: Excellent problem-solving and analytical abilities; ability to work independently, research and resolve complex issues, and quickly adapt to new technologies.
Organization & Adaptability: Exceptional organizational skills with the ability to manage multiple competing priorities, allocate time effectively, and thrive in a fast-paced environment.
At The William Warren Group, we believe in the talent of our people. It is our passion and commitment to excellence that drives our vast portfolio of properties to succeed. We take pride in all that we do and all that we represent. It is what makes us uniquely WWG. Ready to create the extraordinary? Come join us!
Additional Perks for eligible employees:
Medical, Dental and Vision
401(k) with Matching Contributions
Paid Time Off (PTO)
Holiday Perks
Performance-based Bonus
Team-building Events & Activities
Employee Assistance Program
Pet Insurance
The William Warren Group and StorQuest say NO to drugs
Equal Employment Opportunity
WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
To learn more about our awesome company check us out on ********************* and to apply visit *********************/careers
$69k-71k yearly 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Help desk analyst job in Los Angeles, CA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$37k-50k yearly est. 21d ago
IT Technician
Petersen Automotive Museum 4.6
Help desk analyst job in Los Angeles, CA
About the role
Seeking an experienced and versatile IT Technician to support both our traditional office IT infrastructure and the unique AV technologies used in gallery spaces. This position involves a wide range of responsibilities, from swapping projector lamps and configuring digital signage using BrightSigns to creating and managing user accounts in an Active Directory environment. The ideal candidate is a self-starter with excellent troubleshooting skills and the ability to handle a variety of tasks through a structured ticketing system.
What you'll do
HelpDesk & Ticketing System
Manage and prioritize incoming tickets for IT issues and requests.
Troubleshoot and resolve hardware, software, and connectivity problems for staff across multiple departments.
Document solutions, escalate complex issues, and track resolution in a centralized ticketing system.
IT Infrastructure Support
Create, modify, and manage user accounts in Active Directory, ensuring proper permissions and security policies.
Manage network access, permissions, and shared resources in coordination with the museum's IT policies.
Perform routine maintenance on office computers, peripherals, and network devices.
Install, update, and configure software, ensuring compliance with licensing requirements.
Gallery AV & Exhibition Support
Set up and maintain AV equipment, including projectors, audio systems, and digital signage (e.g., BrightSigns).
Troubleshoot issues related to displays, media playback, and gallery installations to ensure smooth visitor experiences.
Manage projector maintenance tasks, such as changing projector lamps and cleaning or replacing filters.
Printer and Copier Maintenance
Administer and maintain office printers, copiers, and multi-functional devices, including print server configurations.
Monitor consumables (toner, paper) and coordinate replacements or repairs to minimize downtime.
Documentation & Inventory
Maintain thorough documentation of configurations, procedures, and troubleshooting steps for future reference.
Keep accurate inventory of hardware, software licenses, and AV components.
Coordinate with vendors or service providers as needed for equipment purchases, warranties, or repairs.
Security & Compliance
Follow and enforce IT security protocols and best practices, including antivirus, firewall configurations, and password policies.
Ensure systems comply with museum standards and relevant industry regulations.
Collaboration & Communication
Work closely with museum staff, external vendors, and other IT team members to identify and address technology needs.
Provide basic training and guidance to staff on using hardware, software, and AV equipment.
Qualifications
Education & Experience:
Associate or Bachelor's degree in Information Technology or a related field preferred; equivalent hands-on experience in IT/technical support roles considered.
Demonstrated experience managing Active Directory, network shares, and user permissions.
Experience with setting up and troubleshooting AV systems (e.g., projectors, digital signage solutions like BrightSigns).
Technical Skills:
Strong hardware and software troubleshooting skills (Windows OS, Microsoft Office Suite, etc.).
Microsoft Active Domain, Networking, Server Migration skills
Familiarity with networking fundamentals: TCP/IP, DNS, DHCP, VPN, firewalls, and switches.
Proficiency with printer administration, including print servers and driver management.
Understanding of ticketing systems and issue tracking for efficient workflow management.
Soft Skills:
Excellent communication and interpersonal skills.
Ability to multitask and handle multiple priorities in a fast-paced, dynamic environment.
Strong organizational and documentation abilities.
Willingness to learn new technologies and adapt to evolving museum needs.
$45k-74k yearly est. 52d ago
IT Technician
E-Logic
Help desk analyst job in California City, CA
The objective of the lT Technician contract is to provide all personnel, supervision and other services necessary to perform lT technical services for systems involved. Actively participates in all exercises and contingency operations, to include preparation for contingency action plans and continuity of operations plans. Use varied functions of multiple office automation software to produce a wide range of documents, formats, etc.
Daily and Monthly Responsibilities:
Maintain existing systems and environments IAW disciplined engineering practices and sustain applications, databases and interfaces in compliance with applicable DHA.
Support system sustainment activities to include maintaining existing legacy systems and environments and to sustain applications, databases and interfaces.
Provide application services to support, maintain and operate systems or services.
Create and test backups of data, provide data cleansing services, verify data integrity, implement access controls.
Maintains system computer manuals containing start-up instructions, system loading, and restart and recovery procedures
lnstall, support and maintain computer systems.
Plan and respond to service outages.
Diagnose software and hardware failures to resolution.
lmplement and ensure security preventive measures are fully functioning.
Monitor and enhance system performance.
Utilize remedy tracking database for current, and historical, tracking of customer req uirements.
Performs server maintenance and management to ensure security and appropriate levels of access.
Manages information backup and recovery functions to ensure the integrity of information stored on network equipment.
Manages information access and distribution through the use of Active Directory and other network management tools.
Provide HelpDesk Tier 1, Tier 2 and/or Tier 3 support for technical assistance, order processing, support of multiple software versions, training, warrant, and maintenance.
$50k-98k yearly est. 60d+ ago
Job opportunity on Information Technology for Freshers & Experienced
Horizon Technologies
Help desk analyst job in California City, CA
Horizon Technologies is one of the fast growing, CA based organization specializing in IT consulting and business services for mid to large size organizations. Our team has excellent track record of providing excellent career Counseling and Placements in the shortest time.
Horizon technologies offering Fresh H1B (2015-16) Sponsorship - H1B Transfer Expert, Cap exempt and GC processing for OPT, CPT, EAD, L2 EAD so hereby am sending you the mail regarding the company and the recent requirements we got from the clients, Please look at below details & benefits from Horizon and if you are interested reply back to me with your updated resume and brief email ASAP. I will appreciate for references.
As a company, Horizon has strengths that are hard to find. For more than a decade, we have acquired, assembled and integrated the dynamic capabilities modern businesses need to succeed in the global marketplace. When we begin working with you, our strengths become your own.
Horizon Technologies specializes in Application Development/Administration, providing IT services to Fortune 500+ companies. Some of our clients, to whom our consultants provide services are Fujitsu America, PLA, Sonata, Stryker, John Deer, HCL, AT&T, Cognizant, IBM, pfizer, gmac.com, TCS, Wipro, Texas instruments, Wells Fargo, Abercrombie & Fitch, Citigroup, Toyota Motors, GM, AAA insurance, Hartford Insurance, Quilogy, Capital One group, Sprint, Embark, Cingular, Verizon, Bank of America, JPMC, Nation Wide, Bayer, Freddie Mac, Armstrong, Minolta, Nestle, Cisco, Patni, Bell south, Ford, ORACLE, Microsoft, Mahindra Satyam etc.
Training Credentials : (Hands on Session)
• Live Online TRAINING Programs
• Duration of Courses is 4-5 weeks
• Class will be on Monday to Friday
• Class Duration is 1:00 hr to 2:00 hrs per day.
• REALTIME EXAMPLES with all the topics mentioned in course contents
• We are offering best online Training with real time project by 10+ year's expert trainers
• Accommodations are provided
• 100% job placement
• Personalized training methodologies
• Accessible lab facilities
• Mock-Interviews and doubt clarification sessions
• Help and support during interview preparation and on project support
• Aggressive marketing team with more than 10 years of experience
Top Notch Training Programs:
• JAVA UI
• Java/J2EE
• QA Selenium
• Business Analyst
• Data Analyst
• Tableau
• IOS, iPhone
• Android
• Hadoop
• .Net
• WCS
• Sales Force
• Microsoft Dynamics.
Welcoming OPT/ CPT/ H1B/ GC/ Citizens (Fresher and experienced professionals) for our consulting needs
Horizon is a leading IT services Company with a strong customer base across United States.
Benefit Expenses bear by the Company:
• Corporate Training
• H1B sponsorship
• Green card processing for Eligible candidates
• Sales support for deployment onto projects
• Technical support while on the projects
Job Descriptions
Java/J2EE Developer
Required Skills
• JAVA, J2EE, Sun One Application Server, Sybase, Oracle
• JSP, Servlets, Struts, Spring framework
• Serena Dimension or other version control systems
• Quality Center or other requirements/test tracking systems
• Work with the development team in design, development, build and deployment.
• Assist the technical lead with estimating, tracking and reporting.
• Participate in requirements / test case / other reviews.
• Mentor other the development team members in web development, test practices, OO design, and J2EE architecture
.NET DEVELOPER
Required skills
• Microsoft SQL Server 2005/2008, MySQL or other relational databases including stored procedures, views and triggers
• Microsoft SQL Server Reporting Services or other reporting tool
• Microsoft Visual Studio 2005/2008/2010, VB.NET, C#, ASP.NET
• Microsoft Visual Basic
• LINQ
• ASP, VBScript, HTML, JavaScript, AJAX, CSS, XML, XSLT
• Web page design
• Windows application design
BI SQL Data Warehouse Developer
Required Skills
• MS SQL Server
• Strong database design and development experience
• Experience with T-SQL queries and stored procedures
• Experience with MDX and OLAP
• Experience with SSIS and SSRS
• Experience with SSAS is a plus
• Experience with optimizing database design, analyzing data, queries & DDL
• Able to tune Indexes and perform maintenance
• Excellent problem solving skills and analytical skills
Selenium QA Tester with Retail on E-Commerce
Required Skills
• experience in Automation testing.
• Experience in testing on all three components of Selenium
• Selenium IDE
• Selenium Remote Control for automating Web App UI testing
• Selenium Grid
Types of Testing:
• UI testing
• Browser based testing
• API Testing
If you have any questions, please feel free to give me a call at ************/EXT-5059.
Qualifications
Bachelors / Masters - Computer Science, Information technology,
Skills - C, C++, SQL, Etc......
Additional Information
Thanks & Regards,
Ravi Teja
Sr.Technical Recruiter
Horizon Technologies Inc
1270 Oakmead Parkway, Suite # 115
Sunnyvale CA 94085
Ph: ************** Ext: 5059
E-mail id: raviteja@horizontechnolcom
$50k-98k yearly est. 1d ago
IT Systems Support Specialist
Shield Healthcare 4.4
Help desk analyst job in Santa Clarita, CA
Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.
Shield HealthCare is looking for an IT Systems Support Specialist to play a dual role in performing limited AS400 administrator functions and serving on the Shield IT HelpDesk team solving customer problems and providing solutions to their needs. Requires 4+ years' experience with AS400 tasks and processes and 4+ years of hands-on HelpDesk experience in a Windows environment interacting directly or via phone with internal business customers. This role has primary responsibility for performing and documenting daily AS400-related activities, escalating to Tier 3 Support when necessary. Across the full tech stack, troubleshoot and solve simple to complex issues, provision equipment and access, coordinate with IT Security, manage incident tickets and service requests, provide corporate outage and status communications, and help ensure seamless IT operations. This role is crucial to maintaining our high standards of customer service and technical excellence.
This is an on-site position in Valencia, CA.
JOB RESPONSIBILITIES:
AS400-Specific:
Perform routine AS400 processes such as daily, weekly, and monthly backups including tape rotation.
Ensure tapes are loaded and rotated internally and externally per company policy.
Upon request, acquire and prepare tapes for data recovery.
Support onsite and vendor resources when applying patches and upgrades or troubleshooting / addressing Mimix-related upgrades or issues.
Perform, monitor, and support Magellan 30-1 and MediCal 40-1 transmissions.
Provide on-demand reports
Set up file permissions and monitoring by L-Par.
Set up account permissions and perform table maintenance for access types
Monitor scheduling and submitting of jobs
Other AS400-support tasks as required by management
All Other Supported Platforms / Solutions:
Provide Tier 1 and Tier 2 level support for all end users including hardware, software, and access.
Assist users with system lockouts, onboarding and offboarding processes, including deploying and collecting hardware as needed.
Diagnose & document complex technical problems escalated from Level 1 support.
Assist with the installation, configuration, and maintenance of computer systems and peripherals.
Manage user accounts, permissions, and access rights across various systems.
Build and maintain knowledge of all user-facing systems to ensure a high level of support.
Maintain and perform system updates, patches, and software installations.
Document and track support requests and resolutions using the Fresh Service ticketing system.
Collaborate with other IT team members to identify and implement solutions to recurring issues.
Responsible for maintaining currency of HelpDesk ticketing system and ensuring timely closure of all incidents and service requests, including performing root cause analysis.
Build proficiency in Fresh Service reporting and host rotating weekly HelpDesk metrics reviews. Be inquisitive and actively participate during these reviews in problem identification and resolution brainstorming - we want your opinion!
Monitor and test all conference room components and functionalities at all sites on a frequent basis.
Maintain mobility device currency for OS and security updates via MDM services, including upgrades.
QUALIFICATIONS:
Requires 4+ years' hands-on experience with AS400 tasks and processes as defined in Accountabilities. This time can be concurrent with years of support for Windows-based solutions.
4 years' experience performing support for HelpDesk Windows PC related issues including, but not limited to system installation, configuration, communication, maintenance upgrade and replacement.
Strong knowledge of PCs running Windows 11, MS Office O365, Microsoft Exchange, Basic Networking, and other applications.
Strong problem-solving skills on Windows applications, remote connectivity issues, and Single Sign-On.
Ability to work independently and as part of a team.
Practical problem solving and solid troubleshooting skills are a must.
Ability to handle multiple tasks in a fast-paced environment.
Works well with others in a team-oriented environment.
Excellent communication and white glove customer service skills.
Detail oriented in documentation and record keeping, ensuring information is accurate and up to date.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
SALARY & BENEFITS:
$27-32/hour
Medical, Dental and Vision (Eligible first day of employment)
Flexible Spending Account
Life & Disability Insurance
401(k) with Company Match
Vacation and Sick Days
Paid Holidays
Education Assistance
Employee Referral Program
Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
$27-32 hourly Auto-Apply 12d ago
IT/IS Technician
Fortech Solutions
Help desk analyst job in Los Angeles, CA
Job DescriptionSalary:
About Us
Fortech Solutions Inc. is a leader in the audio-visual industry, providing high-quality residential, private commercial, and public automation services. With 19 years of experience and a commitment to innovation, we are expanding our services to include robust IT and IS support for our valued clients.
Position Overview
We are seeking a highly skilled and motivated IT/IS Technician to join our team. In this role, you will provide exceptional IT and IS services to clients, address technical concerns, troubleshoot issues, and actively monitor systems to ensure peak performance. If you have a passion for technology, problem-solving, and delivering excellent customer service, we want to hear from you.
Key Responsibilities
Client Support
- Provide on-site and remote IT/IS support to clients.
- Respond promptly to technical concerns and inquiries.
- Train clients on system functionality and usage.
Troubleshooting and Maintenance
- Diagnose and resolve hardware, software, and network issues.
- Perform regular system maintenance and updates.
- Collaborate with AV technicians to ensure seamless system integration.
System Monitoring
- Actively monitor client systems for performance and security.
- Implement and manage IT/IS solutions, including firewalls, VPNs, and backup systems.
- Maintain comprehensive documentation of systems, processes, and changes.
Project Support
- Assist in the setup and configuration of IT infrastructure for AV projects.
- Work with the team to design, implement, and optimize IT solutions.
Qualifications
Education & Experience
- Associate's or Bachelors degree in IT, Computer Science, or a related field.
- Minimum 2 years of experience in IT support or a related role, preferably in the AV or tech industry.
Technical Skills
- Proficiency with Windows, Mac OS, and Linux operating systems.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with firewalls, routers, and managed switches.
- Familiarity with IT monitoring tools and platforms.
- Knowledge of AV systems and automation (preferred but not required).
Soft Skills
- Excellent communication and customer service skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
What We Offer
- Competitive salary based on experience.
- Opportunities for professional development and growth.
- A dynamic and collaborative work environment.
How to Apply
Interested candidates should submit their resume and a cover letter detailing their qualifications and experience to ***********************
Fortech Solutions Inc. is an equal opportunity employer.
Join Our Team
Ready to join a team that combines cutting-edge technology with world-class service? Apply today and become part of the Fortech Solutions Inc. family!
$51k-97k yearly est. Easy Apply 30d ago
IT Technician - Los Angeles, CA
Sunset 4.0
Help desk analyst job in Los Angeles, CA
At Sunset Studios, we provide the best-in-class studio space to the biggest names in tech and entertainment, and we're seeking an IT Technician with outstanding customer service skills to assist with IT administration and user support for our studio tenants at our Sunset Studios property in Hollywood. As the IT team, we help everyone stay connected and equipped, including the tenants who utilize our sound stages and creative offices for their productions. We are responsible for providing both the infrastructure and hands-on user assistance with all our systems and hardware, including Windows Operating Systems, Microsoft Office Suites, Computer & Server Hardware, Macs, Smartphones, iPads, iPhones, and Networking.
Are you looking to use your IT expertise and exceptional interpersonal skills to support a thriving, forward-thinking company? Join our team!
What You'll Do
Provide high-level and hands-on IT support and build positive relationships with Sunset Studios tenants across all levels, productions, and departments.
Reset account passwords, respond to and resolve IT-related issues, and provide answers in a timely manner.
Provide AV equipment technical assistance for conference calls, Zoom meetings, and presentations.
Troubleshoot Windows computers, network devices, servers, RingCentral/Mitel phones, copiers & printers, computer hardware, software, and mobile devices.
Add and terminate Azure AD / Office 365 user accounts and support Office 365 suite. Create and maintain security groups in Azure AD.
Ensure workstations are equipped with the proper computer hardware, monitor, mouse, keyboard, and appropriate software.
Assist with hardware and software inventory from procurement to disposal.
Set up mobile devices and provide mobile device support.
Assist with all Sarbanes-Oxley compliance processes and compliance with IT security policies.
Travel and/or reassignment between studio lots may be required.
Miscellaneous projects as assigned.
What You'll Need
Minimum of 2 years experience supporting local and remote Windows-based PCs in a large or mid-sized corporate environment.
Bachelor's Degree in a related field or equivalent work experience.
Working knowledge of Windows computers, software and proficiency with Office 365 and Azure AD administration and support.
In-depth experience with Microsoft Teams, Zoom Video Communications, SharePoint and Windows, Antivirus solutions, Windows virtual & remote desktop solutions, Dell desktop and laptop hardware, including Multi-Function copier hardware.
Experience with ticket management tools such as ServiceNow, Windows Desktop/Laptop Imaging practices, and system patching.
Ability to work varied hours, including early morning, late evening or occasionally weekends, to provide on-site support.
Strong problem-solving and troubleshooting skills in order to promptly and efficiently resolve technical problems.
Exceptional interpersonal and communication skills.
Bonus Points For: Experience with Windows Server, Windows System Center, Mobile Device Management, Intune, Dropbox, Citrix Xen Desktop, MFA, 2FA, SSO, Microsoft One Drive, and/or Proofpoint, knowledge of Microsoft Windows 2016 & 2019 and solid experience with Microsoft Active Directory.
Essential Physical Functions / Environment
Able to lift 50lbs.
Requires a wide range of constant physical and office activities, including but not limited to: walking, standing, sitting, talking, speaking, bending, lifting, finger manipulation, etc.
Frequent repetitive movements.
Requires work such as tours throughout property, including construction sites, usually performed by walking and by climbing stairs.
Requires movement between departments to facilitate work.
Requires close, distance, peripheral vision and depth perception.
Salary Range: $24.00 to $30.00 an hour USD (subject to relevant experience)
About UsOur Sunset Studios portfolio has one mission-to provide premiere studio production facilities and top-notch service, bar none. Our lots include 35 modern sound stages on over 42 acres in Hollywood, another 7 stages 20 minutes north at Sunset Glenoaks and 6 brand new, purpose-built stages in the heart of Manhattan. At our state-of-the-art production facilities, our clients enjoy the latest amenities and sophisticated digital technologies.
What's more, we offer a service platform that is unequaled in value. All clients enjoy a highly personalized level of service from our attentive team, providing unsurpassed, concierge-style support, while understanding the need for flexibility. Our platform also includes Quixote by Sunset Studios, providing an unparalleled combined business offering of stages, transportation, equipment and production services.
At Hollywood's center for nearly 100 years, we've played a critical role in the development of the entertainment industry.
--- Sunset Studios, a subsidiary of Hudson Pacific Properties -
Sunset Studios is proud to be an Equal Opportunity/Affirmative Action employer. Individuals seeking employment are considered without regards to race, ethnicity, color, creed, religion, sex, sexual orientation, marital status, age, disability, gender identity or expression, genetic information, national origin, protected veteran status or any other classification protected by law.
How much does a help desk analyst earn in Lancaster, CA?
The average help desk analyst in Lancaster, CA earns between $32,000 and $65,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.