Help desk analyst jobs in Manteca, CA - 639 jobs

Gardner Health Services is currently recruiting to fill a IT HelpDesk/Desktop Support Technician position. This is a full-time position based out of the Alviso Health Center Offices located at 1621 Gold Street Alviso, CA 95002. The IT Help Desk/Desktop Support Technician works onsite or at a remote Helpdesk answering calls and providing technical support to end users. The positions performs troubleshooting of Desktop PC hardware, operating systems and any other installed software to provide solutions and remediate the problem. Other duties include managing the administration of the helpdesk software, assist with the administration of licensing and inventory, and communicating and elevating issues to other IT staff. This recruitment will remain open until filled. Applications will be reviewed on a first come first serve basis. Apply now! Minimum Qualifications: The minimum qualifications of this position is listed below. An equivalent combination of education and experience may be considered. Associate Degree in Information Systems or related field with minimum five (5) years' of technical support and services, including installing operating systems, computer hardware, and software. Fluent in Spanish, preferred. *If selected, other documents and certifications may be required as part of the hiring and credentialing process* Compensation: Compensation and level of position placement will be determined based on relevant experience and education. IT HelpDesk/Desktop Support Technician: $27.00 - $32.00/hourly PLEASE SEE ATTACHED FOR THE FULL JOB DESCRIPTION Working at Gardner Health Services Employees at Gardner Health Services define the meaning of community service. Gardner employees are passionate about helping people in the community of which they are a part. Staff members are deeply valued both by the community in which they serve, their fellow colleagues, and company administration. A strong sense of teamwork, empathy, and dedication exists amongst Gardner staff that truly embodies what health care professionals should be. Gardner Health Services takes tremendous pride in seeing the growth and professional advancement of its employees. Employees enjoy a healthy work/life balance and a commitment to diversity and inclusiveness. Additionally, job security is excellent and has led to longtime retention of Gardner personnel. Whether you are new to the healthcare industry and looking to get exposure to a possible career in healthcare or a seasoned veteran who wants to make an impact in the community, Gardner Health Care has a position for you. Gardner Health Services offers market competitive salaries and an excellent benefits package for eligible employees, including minimal out-of-pocket expenses for health, dental and vision insurance for an entire family. Also included is 401(K) profit sharing contributions, life insurance, an employee assistance program, annual education reimbursement, and a generous paid time off and holiday leave bank. Who We Are Gardner Health Services is a dynamic and progressive company dedicated to providing the best healthcare services with a community-oriented approach. Gardner's mission is to provide high quality, comprehensive medical and mental healthcare, including prevention and education, early intervention, treatment and advocacy services which are affordable, respectful, culturally, linguistically and age appropriate. Compromised of 10 various clinics with locations in the Bay Area of California stretching from Gilroy to Atherton and focused in the San Jose area, Gardner's services are strategically located to ensure adequate coverage in the region and areas with the highest needs. Gardner provides a full range of medical services including pediatrics, dental and vision care as well as a robust program dedicated to mental and behavioral health. Gardner Health Services and its staff are deeply engrained in the community in which they serve and continually strive to go above and beyond to take care of the community and its members. Gardner Health Services is an equal opportunity employer

Job Summary:The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users. You'll be responsible for diagnosing and resolving hardware, software, and network problems, escalating complex issues when necessary. Your role is vital in maintaining user productivity and ensuring our IT services align with Ingrasys' operational needs and global IT standards. Key Responsibilities: First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues. Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems. System & Application Support: Assist users with common operating system issues (Windows, mac OS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings. User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems. Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards. Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues. Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution. IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices. Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience. Perform additional responsibilities as needed to support business objectives. Qualifications: Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+). 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector. Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues Familiarity with Active Directory for user and computer management, including password resets and group policy basics. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN). Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users. Strong interpersonal skills and a highly customer-service-oriented approach. Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure. Self-motivated with a strong desire to learn and adapt to new technologies and processes. Salary Range: $88k - $110k per year (shift premium is included) Shift: Starting at 11:30pm Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Benefits: 401(k) matching Company parties Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance We are a busy shop in Manteca that is looking for a C Level Technician with the drive to learn and grow. As a Technician in our shop, you'll be exposed to and have responsibility for performing a wide range of repairs and maintenance, including: Oil Change Steering and suspension Belts and hoses Radiator and engine cooling systems Batteries, starting and charging Brakes and brake repair What we offer You · 5 Day work week· Great Work Environment· Closed on Sundays· Excellent base pay plus productivity pay· On Site Training· If you are interested in role, please apply and let's have a discussion about the opportunity. Thank you! Compensation: $800.00 - $2,000.00 per week Join Our Team As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. *************

Job DescriptionJob Summary:The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users. You'll be responsible for diagnosing and resolving hardware, software, and network problems, escalating complex issues when necessary. Your role is vital in maintaining user productivity and ensuring our IT services align with Ingrasys' operational needs and global IT standards. Key Responsibilities: First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues. Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems. System & Application Support: Assist users with common operating system issues (Windows, mac OS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings. User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems. Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards. Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues. Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution. IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices. Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience. Perform additional responsibilities as needed to support business objectives. Qualifications: Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+). 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector. Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues Familiarity with Active Directory for user and computer management, including password resets and group policy basics. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN). Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users. Strong interpersonal skills and a highly customer-service-oriented approach. Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure. Self-motivated with a strong desire to learn and adapt to new technologies and processes. Salary Range: $88k - $110k per year (shift premium is included) Shift: Starting at 11:30pm Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Powered by JazzHR q6iFMAAGuu

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together. We are looking for a full-time IT Asset Coordinator with minimum 2-year experience in a similar role who will be supporting the IT team in delivering IT Asset Management services locally and for supported metro, regional and international locations. The focus of the role is improving the overall user experience, development of strong relationships with vendors and the safe keeping of our clients PC assets. The IT Asset Coordinator will champion the need for, and the value of, adherence to Asset Management processes. Requirements: Minimum 6 months to 1 year of experience working in a similar role Basic experience in asset management Basic experience in IT troubleshooting Primary Job Responsibilities: · Coordination of PC inventory located in storage room · Coordinating the outward movement (logistics / courier arrangements) of PCs to users or vendors · Ensuring PCs returned to storage for re-use are imaged and in good working order · Coordinate the inward receipt of PCs returned by users or vendors · Ensure all received PCs are disk wiped, a physical check of the device is performed and hardware diagnostics check is completed · Ensuring that the Asset Management system is updated whenever a PC asset leaves or is returned to the inventory storage · Coordinate, and actively participate in, the disposal of EOL PCs · Segregating PCs found to be faulty and scheduling authorized repairs to attend onsite to complete repairs for PC faults found to be supported under warranty · Obtaining a local quotation for the repair of PC faults that are not supported under warranty · Working with the AM team to determine whether it is economically viable to have a PC repaired · For pre-approved repair costs, arrange for faulty PCs to be shipped to an authorized repair vendor for any PC faults that are not supported under warranty · Lead the monthly Physical Inventory Validation, validating in stock assets against data contained in the asset database · Monitor PC model and accessories inventory levels to ensure sufficient volumes are available for operational support needs · Submit requests for PC models to be ordered when volumes fall below minimum levels · Monitor asset management compliance of support teams · Educate support teams on the correct procedures to follow · End user support / workstation setup · Prepare monthly operations report The successful candidate will need to demonstrate: · Excellent written, verbal and interpersonal communication skills · Ability to work independently as well as working autonomous in a team. · Proactive and able to think outside the box · Ability to work to tight deadlines whilst managing multiple tasks and maintaining high attention to detail and accuracy · Competent at handling confidential information · Professional and friendly approach to users and vendor relations. · Ability to work across IT and Admin functions · Must be physically able to lift and carry IT equipment/boxes up to 15kg #LI-VU1 New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here ********************************************* We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

We're seeking an experienced IT Support Specialist to be the first dedicated support member of our IT team, working alongside our Senior IT Lead and Senior InfoSec Lead. This role will provide comprehensive technical support across our enterprise environment, handle day-to-day user support requests, and establish the foundation for our support operations. The ideal candidate combines solid technical skills with excellent customer service, self-direction, and the ability to work independently while collaborating with technical leadership. Key Responsibilities: Technical Support & Troubleshooting Provide tier 1 and tier 2 support for technical issues across Windows, mac OS, Linux, and mobile platforms Handle password resets, account unlocks, and user access requests Troubleshoot common software issues including Microsoft 365, Google Workspace, Zoom, Slack, and line-of-business applications Resolve authentication and SSO issues with Okta and other identity platforms Diagnose network connectivity problems, VPN issues, and printer configuration Support new hire onboarding and employee offboarding processes Set up and configure laptops, desktops, monitors, peripherals, and mobile devices Escalate complex tier 3 issues to Senior IT Lead with clear documentation User Account & Access Management Create, modify, and disable user accounts across multiple platforms Manage group memberships and application access permissions Process access requests and ensure proper approval workflows Maintain accurate asset inventory and user documentation Coordinate with Senior InfoSec Lead on compliance and access reviews Endpoint Management & Maintenance Deploy software and updates using MDM solutions (Intune, Jamf Pro, or similar) Troubleshoot endpoint compliance issues and device enrollment Perform basic hardware repairs and coordinate warranty replacements Support mobile device setup and configuration (iOS/Android) Monitor and respond to security alerts on managed endpoints in coordination with InfoSec team Process Development & Documentation Establish help desk workflows, ticketing procedures, and SLA standards Develop and maintain knowledge base articles and user guides Create documentation for common support procedures and troubleshooting steps Identify recurring issues and recommend solutions to reduce support burden Build self-service resources to empower users Participate in IT projects and system rollouts as needed Required Qualifications: 2-3 years of help desk or technical support experience Working knowledge of Windows 10/11, Linux and mac OS operating systems Experience with user account management in Active Directory or Azure AD/Entra ID Basic networking knowledge (TCP/IP, DNS, DHCP, WiFi, VPN) Experience with ticketing systems and support workflows Ability to troubleshoot hardware and software issues independently Excellent customer service skills and professional communication Strong organizational skills and ability to manage multiple priorities Self-motivated and comfortable working independently with minimal supervision Willingness to learn new technologies and enterprise systems US Citizenship required Preferred Qualifications: Familiarity with Linux distributions (Ubuntu, CentOS, or similar) and basic command-line usage Experience with MDM platforms (Intune, Jamf, JumpCloud, or equivalent) Experience with SSO platforms (Okta, Duo, Google SSO, or similar) Knowledge of Google Workspace and Microsoft 365 administration Understanding of endpoint security concepts and compliance requirements Basic scripting knowledge (PowerShell, Bash, or Python) for simple automation Experience with automation tools such as no-code platforms (Okta Workflows, Zapier, Make) or scripting (PowerShell, Bash, Python) Relevant certifications (CompTIA A+, Linux+, Microsoft, Apple, ITIL Foundation) Experience working in small IT teams or as a solo support person Experience supporting hybrid/remote workforce environments Active Secret or Top Secret clearance, or ability to obtain What We Offer: Innovative Environment: Work at a cutting-edge company shaping the future of aerospace communications. Impactful Work: Directly contribute to critical national security programs and initiatives. Growth Opportunities: Expand your career with opportunities for professional development and advancement. Inclusive Culture: Be part of a collaborative, supportive, and inclusive workplace where your contributions matter. Flexibility: Flexible working arrangements including hybrid remote/in-office schedules. Compensation and Equity: Competitive salary, comprehensive benefits (401(k), dental, vision, health, life insurance), paid time off, and equity options. ITAR/EAR Requirements: This position involves access to export-controlled information. To comply with U.S. government export regulations, applicants must meet one of the following criteria: (A) Qualify as a U.S. person, which includes: U.S. citizen or national U.S. lawful permanent resident (green card holder) Refugee under 8 U.S.C. 1157 Asylee under 8 U.S.C. 1158 (B) Be eligible to access export-controlled information without requiring an export authorization. (C) Be eligible and reasonably likely to obtain the necessary export authorization from the appropriate U.S. government agency. The company reserves the right to decline pursuing an export licensing process for legitimate business-related reasons. Equal Opportunity Employer Statement: Aalyria is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Qualified applicants from all backgrounds are encouraged to apply. #LI-Hybrid

Job Description: On behalf of our client, we are looking for a Help desk specialist who will be responsible for providing desktop and technical support to over 10,000 users. Job Responsibilities: Assist customers with and resolve routine application questions. Troubleshoot software and hardware problems. Appropriately escalate problems to appropriate systems engineers. Respond to all requests for assistance and determine the appropriate actions to resolve problems within agreed\-upon time frames in a timely and courteous manner. Log and report each service request and problem report. Familiarity with the use of trouble ticketing systems (Footprints, Remedy, etc.) Closeout trouble calls within time frames (specified in the performance requirements summary) Run SQL Server\-based data reports requested by the Government. Assist customers with all versions of Microsoft Office Suite. Track and log annual user compliance. Test software upgrades provided by the Government, provide user upgrade plan, schedule upgrades with users, and conduct upgrades Notify the government of any unresolved user problems, outstanding trouble calls, or other areas of concern Requirements Job Requirements: 1\-2 years of help desk support experience Bachelor's degree in Computer Science, Engineering, or a related field is preferred Experience with Microsoft Windows 7\/10, Active Directory, Apple\/iOS, and Android devices, Microsoft Remote Desktop, Bomgar, Footprints, Remedy. Experience using O365 Mail, Calendar and OneDrive Strong written and oral communication skills are required Must have a positive team\-player attitude Strong analytical skills and be a creative self\-starter with the ability to work both independently and as a team player Excellent time management skills to coordinate many different types of diverse activities A high level of analytical and technical skills and mastery of software is required to maintain data Must be organized and detail\-oriented Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner US Citizen "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"652014469","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Technology"},{"field Label":"Location","uitype":1,"value":"on side"},{"field Label":"City","uitype":1,"value":"Ashland"},{"field Label":"State\/Province","uitype":1,"value":"Oregon"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"97520"}],"header Name":"Help desk specialist","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00179003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********07942732","FontSize":"12","location":"Ashland","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}

Opportunity Type CLASSIFIED EMPLOYMENT OPPORTUNITY Position Title HELP DESK TECHNICIAN Posting Number S2547 Close/First Review Date 11/09/2025 Department ITSS (Information Technology Support Services) Work Location District Office Position Status Full Time Salary Range $81,791 - $99,812 Annual Salary (Range 95: Classified Salary Schedule Fiscal Year 2025-2026). Starting placement is generally at Step 1. Benefits Summary In addition to the salary, this position qualifies for the choice of one of the District's excellent Health Benefits and Welfare plans, which the premium cost is 100% paid by the District for the employee and their eligible dependents, and one health plan costing an estimated $60,000 for the District for fiscal year 2025-2026. We offer two medical plans (Anthem Blue Cross [PPO] and Kaiser Permanente (HMO]); dental (Delta Dental PPO); vision (VSP Choice); life insurance for the employee (The Hartford); life insurance for eligible dependents (The Hartford); a long term disability/income protection plan (The Hartford); and an employee assistance plan (Anthem EAP). In addition, the District contributes an additional 26.81% of the employee's salary towards an eligible employee's pension (CalPERS). Employees may also elect to participate in optional plans including purchasing additional life insurance for themselves and their eligible dependent(s); enroll in a medical, transportation, and/or dependent care Flexible Spending Account(s) (with the $4 monthly administrative fee paid by the District); and set pre-taxed dollars aside to supplement their pension in a 403b (tax shelter annuity) and/or a 457 (deferred compensation) plan(s). Classified employees also earn 10 to 22 days per year of vacation (based on years of service), and up to 12 sick leave days (pro-rated for less than full-time positions). There are currently 20 paid holidays. Position Description POSITION SUMMARY The Help Desk Technician reports to the Supervisor of Help Desk and Reprographics at the District Office. The work schedule is 12 months per year; 40 hours per week; Monday - Friday; 8:00 a.m. - 5:00 p.m. This position is represented by CSEA (California School Employees Association), Chapter 363. POSITION PURPOSE Under the direction of the Help Desk and Reprographics Supervisor or assigned administrator, perform a variety of technical and skilled tasks in the Help Desk operation; respond to and assist in the diagnosis of problems through interactions with users including problem recognition, research, documentation, troubleshooting and resolution of problems. DISTINGUISHING CHARACTERISTICS This position provides support for all standardized Information Technology products and services used at the District-wide locations and tracks all support requests. The Help Desk provides first level technology support for students, faculty, staff and administrators and communicates major IT outages and incidences according to management standards. The Help Desk Technician communicates with users to determine the source of the problem, troubleshoot and provide appropriate solutions. DUTIES AND RESPONSIBILITIES 1. Provide first level technology support for users and assist with problem resolution in technical areas such as computers, printers, video, software, audio-visual, WebAdvisor, ERP system, phones, network access, wireless, mobile devices, password resets, online courses, security, cloud services, etc. 2. Respond to user questions and inquiries in a timely manner through telephone, e-mail, text, social media, oral and written forms of communication, demonstration, remote access to computer, and devices to assist users with disabilities. 3. Assist users in resolving routine technical problems and answer routine technical questions related to the District software and hardware. 4. Follow up with users to ensure the reported problems are fully resolved. 5. Use the Help Desk tracking software to log, assign, and track all support tickets. 6. Monitor the tracking software to ensure that open tickets assigned to Help Desk Technicians are resolved and closed in a timely manner. 7. Ensure assigned backup tapes are rotated according to the schedule and process. 8. Maintain the tracking database to ensure data is accurately entered. Prepare reports for management as scheduled or as needed. 9. Escalate user requests to a 2nd or 3rd level support when necessary. Notify IT management when a critical system wide resource becomes unavailable. 10. Monitor and manage the Help Desk voicemail, email, social media and other forms of communication. 11. Research and recommend new products or procedures. Help identify and implement innovative solutions for users. 12. Keep abreast of current trend on Help Desk operations. Attend necessary training for related standardized IT products and services. 13. Perform related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: 1. Principles of technical troubleshooting and problem solving. 2. Principles of networking and computer functionality. 3. Computer hardware systems, printers, software applications such as Microsoft used in college operations. 4. Working knowledge of help desk software, databases and control of remote computers. 5. Principles of training, support, and services to end-users. 6. Principles of customer service. 7. Principles of providing guidance to others. Skills and Ability to: 1. Operate computer systems and related peripheral equipment. 2. Communicate clearly and concisely both orally and in writing. 3. Respond to inquiries in a courteous, tactful manner. 4. Establish and maintain cooperative and effective working relationships with others. 5. Work together in a team environment. 6. Multitask, prioritize and meet task timelines. 7. Work with attention to detail and independently with minimum supervision. Required Qualifications EDUCATION AND EXPERIENCE 1. Associate's degree in Computer Science or related field. 2. Two years of experience increasingly responsible experience performing help desk operation function or related activities. District's Diversity * Demonstrated sensitivity, knowledge and understanding of the diverse academic, socioeconomic, gender identity, sexual orientation, cultural, disability, and ethnic background of groups historically underrepresented, and groups who may have experienced discrimination. * Success integrating diversity as appropriate into the major duties outlined in the job description and in the duties listed in the District's hiring policy; or demonstrated equivalent transferable skills to do so. Desired Qualifications DESIRED QUALIFICATIONS 1. Bachelor's degree from an accredited college or university in Computer Science, Computer Information Systems, or a closely related technical field. 2. Possession of industry-recognized certifications such as CompTIA A+, Microsoft Certified Professional (MCP), and/or other network-specific credentials. 3. Demonstrated proficiency with strong keyboarding skills and high typing speed. 4. Prior experience in a Help Desk or Call Center environment, specifically supporting ERP systems, Web UI platforms, and/or self-service applications. 5. Bilingual proficiency is considered a strong asset (desirable). Foreign Degree For positions that require a degree or coursework: Degree(s) must have been awarded by a college or university accredited by an accrediting body recognized by the U.S. Council on Post-Secondary Accreditation and/or the U.S. Department of Education. All degrees and credits earned outside of the United States must have a U.S. evaluation (course by course) of the transcripts and must be submitted with the application. Degrees earned outside of the U.S. without a U.S. credential evaluation attached, will not be considered. Working Environment Work Environment: 1. Office environment. 2. Constant interruptions. Physical Demands: 1. Extended viewing of computer monitor. 2. Hearing and speaking to exchange information in person or on the telephone. 3. Dexterity of hands and fingers to operate a computer keyboard. 4. Sitting for extended periods of time. About San Jose/Evergreen Community College District The District is represented by dedicated and talented employees who are passionate about providing our student population with the best educational experience possible. The District recognizes that cultural diversity in the academic environment promotes academic excellence; fosters cultural, racial and human understanding; provides positive roles models for all students, and creates an inclusive and supportive educational and work environment for its employees, students, and the community it serves. As of Spring 2024, with enrollment of approximately 15,655 students per semester, and an extremely diverse student population (Hispanic/Latino 45.20%, Black/African-American 3.45%, Asian/Pacific Islander 31.70%, American Indian/Native American 0.36%, White/Caucasian 12.76%) attaining educational goals reflecting 56% - Transfer to a 4-Year College/ University, the District's emphasis on student success makes it a recognized educational leader in the State. The District encourages a diverse pool of applicants to serve as colleagues to an existing diverse classified staff consisting of 43.9% Latinx, 25.3% Asian/Pacific Islander, 4.2% Black/African American, 0.3% American Indian/Native American, 17.9% White/Caucasian, and as well as encouraging applications from all qualified, outstanding applicants. Important Information EQUAL OPPORTUNITY EMPLOYER STATEMENT: San José-Evergreen Community College District is an Equal Opportunity Employer committed to nondiscrimination on the basis of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, age, gender, gender identity, religion, sexual orientation, transgender, marital status, veteran status, medical condition, and physical or mental disability consistent with applicable federal and state laws. CONTACT: Employment Services, Human Resources, SJECCD 40 S. Market Street, San Jose, CA 95113 Phone: ************** Email: ******************************* Employment Website: ****************************** District Website: ************** APPLICATION PROCEDURES: Interested applicants MUST SUBMIT ONLINE ALL of the following materials by the First Review Date/Closing Date as listed on the job announcement. Applications received after the First Review Date will only be forwarded to the hiring committee at their request. 1. A completed online San José-Evergreen Community College District APPLICATION. 2. A COVER LETTER (Stating how you feel you meet the qualifications as outline in the job announcement). 3. A current RESUME/CURRICULUM VITAE 4. TRANSCRIPT - (If Required) If a degree is listed as a requirement, transcripts (Not Diplomas) MUST INCLUDE confer or award date of stated degree. Unofficial transcripts will be accepted; however if the position is offered, official transcripts will be required prior to employment. If the transcripts or degrees are from outside of the United States, an official certification of equivalency to U.S. degrees by a certified U.S. credential review service (course by course of the transcripts) MUST also be submitted. (See below for a list of suggested services that provide foreign degree equivalency evaluation to U.S. degrees). Note: Some positions may require additional documents and/or certificates, in addition to the items listed above. Please refer to the job announcement. OTHER APPLICANT INFORMATION: 1. Only complete application materials will be considered. No exceptions. 2. Letters of Recommendation are NOT required and will not be forwarded to the hiring committee. 3. Upon hire the successful candidate must provide the required documents of identity and authorization to work and attest he/she is authorized to work in the United States. 4. Application materials become the property of the District and will not be returned or duplicated. 5. Travel expenses to attend the interview are the responsibility of the candidate. 6. Meeting the minimum qualifications does NOT assure an interview. 7. The District may re-advertise, delay, choose not to fill the position, or choose to fill more than one position. Suggested services that provide foreign degree equivalency evaluation to U.S. degrees: Academic Credentials Evaluation Institute, Inc. Website: *************************** Education Records Evaluation Services Website: ************ International Education Research Foundation Website: ********************

Yunex Traffic is an innovative partner to agencies in their transformation, combining existing infrastructure with forward-looking technology that meets tomorrow's needs. We at Yunex Traffic help make public agencies more intuitive by providing a path to a digital transportation ecosystem, connected, and integrated and deliver solutions in the areas of Central and Adaptive Control, Advanced Traffic Management System (ATMS), Connected Vehicle solutions (V2I) and Mobility-as-a-Service. Yunex Traffic is delivering the next generation of intelligent transportation systems across the Bay Area. We're looking for a driven Industrial Fiber Technician & Electrician who can execute with precision, uphold safety, and keep mission-critical infrastructure online. This role supports express lanes, tolling, ITS, and field communications systems across multiple agencies You'll be in the field installing, splicing, testing, and troubleshooting fiber optic networks and handling electrical work that supports roadside and industrial systems. If you know how to operate in high-stakes environments, stay organized, and keep work moving, you'll thrive here. Responsibilities * Install, terminate, splice, and test fiber optic cable (including 144ct-288ct+). * Perform OTDR, power meter, and loss testing with accurate, reportable results. * Install and maintain electrical systems up to 480V (service pedestals, transformers, breakers, grounding). * Support deployment and maintenance of Yunex field cabinets, network switches, cameras, sensors, and related ITS/tolling equipment. * Interpret splice plans, wiring diagrams, electrical schematics, and construction drawings. * Conduct preventative maintenance and inspections across fiber and electrical assets. * Coordinate with PG&E, Caltrans, and partner contractors for access, outages, and energization. * Follow Yunex safety standards: traffic control awareness, PPE compliance, LOTO, hazard assessments. * Complete daily field reports, documentation, and as-builts with accuracy and accountability. * Particpate in night workand emergency response as required. Requirements * 3+ years in fiber installation, splicing, and troubleshooting. * 3+ years in industrial or commercial electrical work. * Strong knowledge of NEC, grounding, conduit installation, and power distribution. * Proficiency with OTDR, fusion splicing equipment, and fiber troubleshooting tools. * Ability to work independently in field conditions and make sound decisions under pressure. * Valid driver's license and clean driving record. * Experience with ITS, traffic signals, tolling, transportation infrastructure, and Caltrans environments. * Familiarity with PG&E service requirements and utility coordination. * Certifications: FOA, ETA, OSHA 10/30, CPR/First Aid, Journeyman Electrician. * Understanding of IP networks, switches, and field device connectivity. Physical Requirements * Ability to perform frequent bending, stooping, kneeling, and climbing at heights over 15 feet to access traffic signal equipment and related infrastructure. * Must be able to lift and carry up to 75 pounds of tools, equipment, and materials as part of installation and maintenance tasks. * Requires manual dexterity for handling small components and wiring in confined spaces. * Ability to walk, sit, stand, and drive for extended periods; occasional riding as a passenger to job sites. * Ability to distinguish the range of color spectrum * Comfortable working at heights on ladders, poles, or elevated platforms when installing or repairing signal equipment. * Ability to lift and carry 50 pounds for extended periods. * Ability to climb and work from ladders and rooftops. * Ability to stand, walk and work at heights * Work outdoors near active traffic and varying weather conditions * Ability to hear traffic, alarms and communication devices Training Requirements * Valid DL, CDL preferred * OSHA 10 or 30 preferred * Bucket Truck and Aerial Lift certified * Heavy Equipment operation certification Working Conditions * Work is primarily performed outdoors in varied weather conditions, including heat, cold, rain, and wind. * Exposure to traffic hazards and noise while working near active roadways; adherence to safety protocols is mandatory. * May require night, weekend, or emergency call-out work to respond to urgent signal malfunctions. * Frequent travel between job sites within assigned region; occasional overnight stays may be necessary. How do I apply? We can only accept online applications. Click the "Apply Now" button below to submit your application. About Us: We are a global leader in intelligent transport systems with more than 3,500 passionate employees who pioneer, develop, create, install and maintain innovative road traffic and mobility solutions all over the world. We make our roads smarter, safer and greener. The work we do enables cities, highways authorities and infrastructure operators to create a new world of mobility and makes cities more livable for everyone. Our solutions range from traffic lights, tolling solutions and tunnel management to software, AI applications and the intelligent networking of all road users. Become a Traffic Transformer and help us to continue transforming towns and cities all over the world. Our Commitment: At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what we do and every voice, perspective and contribution is valued. The future of mobility needs people who think down different tracks and we empower our people to transform cities all over the world. Join us and make a difference too. Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. Equal Employment Opportunity Statement Yunex Traffic is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local. Nearest Major Market: San Francisco Nearest Secondary Market: Oakland

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: SAN RAMON,CA Duration: 1 year (with possible extension) Job Description: · Win7/Win XP OS support · Office 2003/2007/2010 support · Executive end user trouble shooting skills · Break/Fix troubleshooting experience in larger corporate environments · Addition there is a need for some current MAC OS support including OS troubleshooting, imaging, and builds Candidates should have valid driver's license and reliable transportation to travel to various local sites. Qualifications share your resume asap Additional Information For more information, Please contact shubham ************

101VOICE is a California-based hosted VoIP and Unified Communications service provider with a 15+ year track record of innovation, reliability, and white-glove customer service. Our platform is trusted by educational institutions, municipalities, and enterprise customers across the state. We're seeking a technically skilled and customer-focused team member to join our growing support team. Job Description As a Technical Support Specialist , you'll play a key role in provisioning and programming VoIP phones, supporting customers on our UCaaS platform, and assisting in the successful setup of 101VOICE systems. You will work closely with our onboarding, engineering, and support teams to deliver high-quality service and ensure smooth deployments and ongoing support for our clients. Key Responsibilities Configure and program VoIP phones (Poly, Yealink, Cisco, etc.) for deployment. Support and troubleshoot customer issues on the 101VOICE UCaaS platform, including softphones, voicemail, call flows, auto-attendants, etc. Assist in system setups, cutovers, porting, and onboarding of new clients. Provide tier-1 and tier-2 technical support via phone, email, and ticketing system. Monitor system performance and assist in diagnosing issues related to connectivity, call quality, and configuration. Document customer interactions, system configurations, and issue resolutions clearly in internal systems. Train customers on phone use and portal features as needed. Work collaboratively with NOC and engineering teams on escalated issues and service improvements. Maintain and update device firmware, templates, and configurations. Occasionally travel to customer sites for large deployments or escalations (if local). Qualifications 1-3 years of experience in technical support, preferably in VoIP or telecommunications. Familiarity with SIP protocols, VoIP phone provisioning, and hosted PBX systems. Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar). Strong troubleshooting skills and a customer-first attitude. Experience with DHCP, VLANs, NAT/firewall configuration, and networking basics. Ability to work in a fast-paced environment, managing multiple tickets and projects simultaneously. Excellent verbal and written communication skills. Detail-oriented and well-organized with strong documentation habits. Additional Information All your information will be kept confidential according to EEO guidelines.

Who We Are & Why Join Us Avathon is revolutionizing industrial AI with a powerful platform that enables businesses to harness the full potential of their operational data. Our technology seamlessly integrates and contextualizes siloed datasets, providing a 360-degree operational view that enhances decision-making and efficiency. With advanced capabilities like digital twins, natural language processing, normal behavior modeling, and machine vision, we create real-time virtual replicas of physical assets, enabling predictive maintenance, performance simulation, and operational optimization. Our AI-driven models empower companies with scalable solutions for anomaly detection, performance forecasting, and asset lifetime extension-all tailored to the complexities of industrial environments. Cutting-Edge AI Innovation - Join a team at the forefront of AI, developing groundbreaking solutions that shape the future. High-Growth Environment - Thrive in a fast-scaling startup where agility, collaboration, and rapid professional growth are the norm. Meaningful Impact - Work on AI-driven projects that drive real change across industries and improve lives. Learn more at: Avathon Avathon is looking for an IT Support Specialist to help manage Avathon's corporate IT resources and end-users. The ideal candidate has experience working within a ticket management system and handling employee onboarding/offboarding activities. The position offers opportunities to continue growing by learning new technologies and learning from experienced Engineers as we build new solutions. Join us and: Provide tier 1 end-user support, resolve helpdesk tickets, manage employee on/offboarding. Install & troubleshoot laptops, printers, & conference room equipment. Update documentation procedures for common processes (on/offboarding, conference room preparation, hardware purchases and inventory management) Shadow senior team members to continue learning technologies and common tasks. Manage conference rooms: clean-up & organizing, all-hands meeting preparation, update cameras & iPads, A/V troubleshooting Manage onboarding process: Create acct, build machine, building access, desk setup, provision SaaS apps Manage offboarding process: Disable accounts, Google takeout, Backup user home directories, rebuild machines, disable building access, forward email to manager. Management of workstations including: o Ensuring Filevault & Bitlocker encryption o Ensuring Firewalls enabled o Deploying OS updates/upgrades o Remote support o Hardware/software inventory restock o Machine repairs You'll have: 4+ years' experience in an IT Support or Help Desk role Experience installing and supporting PCs & Macs, software, and conference room equipment. Strong troubleshooting and problem-solving skills Fundamental knowledge of Active Directory, Remote access tools, public cloud, Networking, and Gsuite/O360 Strong written and verbal communication skills Eager to learn, produces high quality work, and self-driven personality. This role requires 5 days a week to Pleasanton, CA, Avathon headquarter. Salary: The base salary range for this role is between $70,000 to $110,000 annually. Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Avathon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Avathon is committed to providing reasonable accommodations throughout the recruiting process. If you need a reasonable accommodation, please contact us to discuss how we can assist you.

Provide technical support to end users, aid in the administration of the GVHC computing environment and assist with the general operations of the IT Department. will work at our Atwater Admin site. Schedule is Monday - Friday 8:00am - 5:00pm Compensation: $25.48 - $26.75 an hour Golden Valley Health Centers offers excellent benefits including Medical: (0 Deductible / $2,000 Individual; $4,000 Family Out-of-Pocket Max), excellent PPO coverages; Dental; Vision; 403(b) with match, FSA plans, gym discounts, and so much more! Essential Duties and Responsibilities Demonstrates effective communication and problem-solving skills. Install and maintain hardware. Install and maintain software. Troubleshoot hardware/software problems. Provide tier 1 of support to end-users. Assist with the general operations of the IT department. Other duties and tasks as assigned. Physical Demands The employee must occasionally lift and/or move up to 25-50 pounds and push up to 100 pounds (on wheels). Must be able to speak clearly in order to communicate information to End Users and Staff. Must be able to hear staff on the phone and in person. Specific vision abilities required by this job include close vision for RJ45 pin-outs, computer screens, and the ability to adjust focus. Must be comfortable in tight or confined crawl spaces. Work Environment The physical environment requires the employee to work indoors, primarily in an office setting. The noise level inside is quiet to average. Use of general office equipment is required on a daily basis. Travel may be required at times. Education/Experience Requirements Minimum Qualifications: Basic understanding of computer hardware, software and networks. Strong problem solving skills. Customer service-oriented mindset. Speak respectfully and professionally and in terms that both novice and experienced computer users can understand. Work on multiple tasks with minimal supervision. Travel to multiple sites. Excellent oral, interpersonal, and written communication skills. Valid California driver's license, vehicle insurance, acceptable driving record and reliable transportation. Education/Experience High School diploma or equivalent. Minimum 12 units of relevant technical or computer science, or at least one relevant IT certification from CompTIA, Cisco, Microsoft, Coursera, Google, or related certifying entity.

Job Type: Temporary Pay Rate: $30-$33/hour Schedule: Monday - Friday; 7:30am-4:30pm Description of Position:Are you an experienced System Engineer looking for your next challenge? We're seeking a System Engineer I to support network operating systems, LAN/WAN, telecommunications, and other computing platforms. This role involves duties pertaining to the management of Network Operating Systems (NOS), Local Area Networks/Wide Area Networks (LAN/WANs), telecommunications networks and/or other computing platforms; and to analyze, plan, install, evaluate, monitor, test, and maintain system and application software in a personal computer, client/server, or web environment. This assignment should last between 3 and 6 months. Job Responsibilities: Assist with the development and implementation of network-related projects. Communicate and work with third-party vendor sales, applications, and support. Implement standards and procedures relating to network and operating systems software products. Utilize current and emerging network, communications, and/or operating system technologies. Monitor the performance of assigned operating systems and communications software; identify problems, as required. Stay current and aware of "state-of-the-art" information technology practices. Plan, install, evaluate, monitor, and maintain client/server operating system releases, enhancements, and/or application software. Work with department management, internal customers, and information technology professionals to provide solutions to short and long-range computer services and integrated network needs. Work with the organizational team and vendor personnel to implement changes or resolve technical questions related to the operating system, as necessary. Establish operational and technical procedures for the utilization of client/server systems and program products. Perform hardware installation, configuration, and maintenance. Provide resolution to systems errors and/or problems; apply "fixes" to system and program product software. Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service. Observe and maintain a safe working environment in compliance with established safety programs and procedures. Description of Company:You will be supporting a government agency in a city in Stanislaus County, dedicated to serving the community with efficiency and integrity. As a part of this agency, you'll be contributing to the smooth operation and delivery of vital services, ensuring that the needs of the community are met effectively and professionally. Experience Required: Principles and practices pertaining to the assigned specialty area including NOS, WAN/LAN or telecommunications, GIS, or Web analysis/development. Emerging technologies pertaining to network technology. Methods and techniques of developing end-user documentation and training materials. Basic network technologies pertaining to TCP/IP communications protocols, Ethernet, installation of routers, hubs, and switches, and implementation and administration of network operating systems such as Novell NetWare and Microsoft NT; network remote dial-up technologies. Basic e-mail systems and technologies. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases Perform routine analysis, development, and maintenance of network systems Similar Positions:Network EngineerIT Systems AdministratorInfrastructure EngineerNetwork Systems Analyst Bolt Staffing is an equal opportunity employer. Applicants of all backgrounds are encouraged to apply. We understand that you might not meet every requirement for this position, but we encourage you to apply even if you do not "Check all the boxes." For inquiries about this position or to explore other job opportunities at Bolt, feel free to contact us at the following numbers: Stockton - (209) 307-6115 American Canyon - (707) 552-7800 Sonoma - (707) 939-2800

The Mining Technology Support Specialist will act as the regional expert to support and implement Mining technologies. As a key member of the Mining technology local support team, he will be the first point of contact and act as a consultant for his local customers and branch technicians. As a Mining Technology Support Specialist, YOU will experience: * Working within one of the safest organizations in the industry where your safety and well-being are our most important priority * Working for the best in class equipment dealer and with the premium Caterpillar brand * Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success * Competitive total rewards including: wages, benefits, and premiums (as eligible) * An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada In a typical day, YOU will: * Perform routine diagnostics and calibration of MineStar components (Fleet, Terrain, Command, Detect and Health) * Perform software and component troubleshooting of technology systems * Perform commissioning and calibration activities for technologies on site * Execute repairs on site alone or in collaboration with the service team * Be responsible for documenting site specific procedures for the installation, commissioning, troubleshooting and repair of MineStar technologies * Record and report on MineStar operational metrics internally and for the customer * Work closely with Toromont, Caterpillar and customer technology support teams on various special projects to improve overall MineStar system performance * Participate in the analysis of internal and external customer training needs and provide technical training sessions on MineStar systems * Document and provide feedback to Caterpillar on MineStar system enhancement requests via the Ticket Management Platform (TSC) * Provide frequent interaction with the customer as well as engineering organizations within Caterpillar * Performs other varied and general responsibilities as required by the operation and application Must-haves for this role: * Post-secondary education in areas such as: computer science and information systems, computer engineering technology or engineering or technical degree * Strong computer skills (Networking, programming, troubleshooting) * Detail oriented with strong analytical and troubleshooting skills * Experience working with standards documentation and compliance monitoring * Strong written and verbal communication skills to interface with the customer * Knowledge of control and guidance systems, and GNSS systems * Hands-on experience supporting Caterpillar or other heavy equipment, an asset * Experience in MineStar operations, mining processes (Surface and Underground) and Business Intelligence Software are considered an asset * Bilingualism English/French will be considered an asset About Toromont Cat With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

An employer is looking for a Tier II Desktop Support Technician. This person will be working with one other person. They need to be independent, a quick learner and have a positive attitude. This person will be resolving anywhere from 6-25 tickets a day. These tickets will come through ServiceNow--ServiceNow experience is preferred however any ticketing system will suffice. They will be working with internal employees only via the ticketing system, phone, email and some in person. Examples of issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to a distribution list, etc. This person will be working five days a week onsite. There will also be opportunity for overtime. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements 3+ years of experience within help desk or desktop support Tier I and Tier II troubleshooting experience 6 months+ experience with ticketing system Experience with Microsoft Office Suite Highly motivated Positive attitude A+ certification

Summary Our client is a leading IT Solutions Company located in San Jose, CA area and they are in need of a Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing and maintaining Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Having worked in a Managed Service Provider (MSP) environment would be a major plus! Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

101VOICE is a California-based hosted VoIP and Unified Communications service provider with a 15+ year track record of innovation, reliability, and white-glove customer service. Our platform is trusted by educational institutions, municipalities, and enterprise customers across the state. We're seeking a technically skilled and customer-focused team member to join our growing support team. Job Description As a Technical Support Specialist, you'll play a key role in provisioning and programming VoIP phones, supporting customers on our UCaaS platform, and assisting in the successful setup of 101VOICE systems. You will work closely with our onboarding, engineering, and support teams to deliver high-quality service and ensure smooth deployments and ongoing support for our clients. Key Responsibilities Configure and program VoIP phones (Poly, Yealink, Cisco, etc.) for deployment. Support and troubleshoot customer issues on the 101VOICE UCaaS platform, including softphones, voicemail, call flows, auto-attendants, etc. Assist in system setups, cutovers, porting, and onboarding of new clients. Provide tier-1 and tier-2 technical support via phone, email, and ticketing system. Monitor system performance and assist in diagnosing issues related to connectivity, call quality, and configuration. Document customer interactions, system configurations, and issue resolutions clearly in internal systems. Train customers on phone use and portal features as needed. Work collaboratively with NOC and engineering teams on escalated issues and service improvements. Maintain and update device firmware, templates, and configurations. Occasionally travel to customer sites for large deployments or escalations (if local). Qualifications 1-3 years of experience in technical support, preferably in VoIP or telecommunications. Familiarity with SIP protocols, VoIP phone provisioning, and hosted PBX systems. Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar). Strong troubleshooting skills and a customer-first attitude. Experience with DHCP, VLANs, NAT/firewall configuration, and networking basics. Ability to work in a fast-paced environment, managing multiple tickets and projects simultaneously. Excellent verbal and written communication skills. Detail-oriented and well-organized with strong documentation habits. Additional Information All your information will be kept confidential according to EEO guidelines.