Help desk analyst jobs in Maryland - 2,047 jobs

Job Title: Tech-support 3 Zip Code: 21401 Duration: 12 Months * This is a 24 x 7 365 Operation Center which requires working some weekends and holidays. * Strong Customer Service skills * EFFICIENT AT MULTITASKING. THIS INCLUDES TAKING ON MULTIPLE RESPONSIBILITIES, PRIORITIZING AND DELEGATING Required Qualifications: * Network+ Certification * Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing. * Knowledge and understanding of ITIL/ITSM concepts and practices. * Experience troubleshooting Cisco devices. * Experience with HSRP/BGP routing protocols. * This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR * HS Diploma/GED with 2 years of experience Preferred Qualifications: * CCNA Certification * Knowledge of Remedy, Netcool, Office 0365, ServiceNow

TeamCenter Analyst US Permanent Resident / Citizens need only apply. Responsibilities Analyze business requirements and translate them into technical specifications for Teamcenter implementations. Develop and present implementation options and strategies to stakeholders. Configure and customize Teamcenter to meet specific business needs. Plan, design, and execute Teamcenter implementation projects, ensuring timely delivery and high quality. Collaborate with cross-functional teams, including engineering, manufacturing, IT, and supply chain, to ensure cohesive integration of Teamcenter solutions. Provide user training and support to ensure effective use of Teamcenter. Troubleshoot and resolve issues related to Teamcenter applications and integrations. Maintain documentation for configurations, customizations, and workflows. Stay updated with the latest Teamcenter updates, features, and industry best practices. Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Proven experience as a Teamcenter Analyst or in a similar role, with a strong understanding of PLM concepts. 5+ years of hands-on experience with Siemens Teamcenter implementation, configuration, and customization. Solid understanding of business processes in manufacturing, engineering, and supply chain environments. Strong analytical and problem-solving skills, with the ability to develop creative and effective solutions. Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams. Project management skills with a track record of delivering projects on time and within scope. Knowledge of scripting languages and basic programming skills, including ITK, are a plus. Preferred Qualifications Teamcenter certification or relevant training. Experience with CAD platform integrations with NX, SolidWorks, and Inventor Understanding of integration tools and methodologies for PLM systems. This is a permanent position on site in Hunt Valley, Md. The position is with a major Aerospace and Defense Contractor. US Permanent Resident / Citizens need only apply.

Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers. Job Requirements: Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality. Training experience (Classroom or Deskside) Proficiency in troubleshooting technical issues Strong understanding of DoD, Intelligence, or Law Enforcement missions TS/SCI clearance is REQUIRED Desired Qualifications: Real world experience supporting intelligence or operations Familiarity with Gaia or Foundry Experience training other intelligence or operations software Excellent communication skills Travel independently, both CONUS and OCONUS, as required Technical knowledge, including working familiarity with languages such as Python, Java or HTML. SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

The Service Desk Technician III is a member of the IT Service Desk team and serves as the highest technical escalation point for end-user support. This role is responsible for resolving highly complex issues across multiple systems, mentoring junior staff, leading process improvement initiatives, and ensuring the overall stability and efficiency of end-user computing environments. The Service Desk Technician III collaborates closely with engineering teams, enterprise architects, and IT leadership to enhance system reliability, user experience, and support effectiveness. Position Responsibilities 1. Critical Incident Resolution Act as the final point of escalation for complex incidents escalated from Level 1 and Level 2 support. Perform in-depth technical troubleshooting and root cause analysis on multifaceted issues affecting enterprise systems, applications, and endpoints. Coordinate with network, systems, and security teams to resolve enterprise-impacting issues and restore services quickly. Participate in major incident response bridges, providing subject matter expertise to minimize downtime. 2. Proactive Issue Management and Process Improvement Conduct trend and root cause analyses to identify recurring incidents and recommend long-term preventive measures. Lead continuous improvement efforts in ITSM processes (Incident, Problem, Change, and Knowledge Management). Develop and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs). Drive automation and scripting initiatives to reduce repetitive work and improve resolution times. 3. Collaboration and Cross-Functional Leadership Serve as the primary liaison between the Service Desk and engineering, infrastructure, and application teams. Partner with vendors to resolve escalated hardware and software issues and ensure adherence to service-level expectations. Represent the IT Service Desk during Change Advisory Board (CAB) meetings, advocating for user experience and operational readiness. Provide project support for new technology rollouts, enterprise migrations, and major software deployments (as required). 4. Mentorship and Knowledge Sharing Coach and mentor Level 1 and Level 2 technicians, sharing technical expertise and troubleshooting best practices. Support training initiatives, ensuring that junior staff develop skills necessary for future advancement. Assist in onboarding new Service Desk personnel, including process familiarization and knowledge transfer. 5. Audit, Reporting, and Compliance Lead the gathering of records and supporting materials for internal and external IT audits. Ensure compliance with corporate IT and security policies, maintaining documentation accuracy and process adherence. Produce detailed post-incident reports and metrics dashboards to inform leadership decision-making. Basic Qualifications (Required Skills & Experience) Bachelor's degree in Information Technology, Computer Science, or equivalent experience. Minimum 5-7 years of experience in IT support, with at least 2 years in a senior technician, engineer, or escalation role. ITIL Foundation Certification (minimum). CompTIA A+ Certification - Core 1 and Core 2 Advanced Technical Expertise. Deep understanding of Windows, mac OS, mobile device operating systems, and working knowledge of Ubuntu/Linux workstations. Strong knowledge of Active Directory, Azure AD, Exchange Online, O365 administration, Intune, device management platforms (Workspace ONE JAMF), Apple Business Manager, Winmagic/BitLocker, DUO and Okta MFA. Proficiency in network diagnostics (DNS, DHCP, VPN, TCP/IP), virtualization technologies, and remote management tools. Experience with enterprise ITSM tools (e.g., ServiceNow, Ivanti, Remedy). Familiarity with scripting languages such as PowerShell, Python, or Bash for automation. Analytical and Problem-Solving Skills: Strong ability to perform complex root cause analysis and develop sustainable solutions under pressure. Success in reducing incident recurrence through data-driven process improvements. Excellent verbal and written communication skills to convey technical information clearly to both technical and non-technical audiences. Skilled in drafting technical documentation, knowledge base content, and incident reports. Proven ability to lead by example and guide junior technicians through complex troubleshooting processes. Experience in fostering collaboration across geographically distributed teams. Demonstrated commitment to providing an exceptional user experience through active listening, empathy, and clear communication. Capable of handling difficult interactions professionally and constructively. Strong organizational skills with the ability to manage multiple high-priority projects simultaneously. Experience participating in CAB meetings and understanding of ITIL-aligned change management practices. Active Listening & Empathy: Ensuring users feel heard and understood throughout the support process. Clear Communication: Translating technical concepts into user-friendly language. Time Management: Prioritizing incidents and requests efficiently while meeting SLAs. Adaptability: Remaining flexible amid changing priorities, systems, and environments. Positive Attitude: Promoting a culture of collaboration, respect, and accountability within the team. Other Qualifications & Desired Competencies ITIL Intermediate or Managing Professional certification. Microsoft Certified: Modern Desktop Administrator Associate or equivalent. CompTIA Network+, Security+, or equivalent advanced certifications. Experience with ISO 27001 or SOC 2 environments Demonstrated experience resolving complex enterprise-level incidents and contributing to IT process improvement initiatives. Consistency, Responsiveness, Accountability, Urgency Integrity, accountability, and a continuous improvement mindset. Ability to perform under pressure while maintaining professionalism. Commitment to teamwork, inclusion, and user satisfaction. Physical Demands Ability to work in an office environment (Constant) Ability to safely lift up to 50 lbs. and carry/move objects of varying shapes and sizes (Occasional) Required to stand and sit for long periods (Frequent) Required to talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Frequent) Clearance Level No Clearance The salary range for this role is: $31 - $44 AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. ITAR Requirement: T his position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment's determination that it will be able to obtain an export license in a time frame consistent with AeroVironment's business requirements. A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements. Benefits: AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: ********************************** We also encourage you to review our company website at ******************** to learn more about us. Principals only need apply. NO agencies please. Who We Are Based in California, AeroVironment (AVAV) is a global leader in unmanned aircraft systems (UAS) and tactical missile systems. Founded in 1971 by celebrated physicist and engineer, Dr. Paul MacCready, we've been at the leading edge of technical innovation for more than 45 years. Be a part of the team that developed the world's most widely used military drones and created the first submarine-launched reconnaissance drone, and has seven innovative vehicles that are part of the Smithsonian Institution's permanent collection in Washington, DC. Join us today in developing the next generation of small UAS and tactical missile systems that will deliver more actionable intelligence to our customers so they can proceed with certainty - and succeed. What We Do Building on a history of technological innovation, AeroVironment designs, develops, produces, and supports an advanced portfolio of unmanned aircraft systems (UAS) and tactical missile systems. Agencies of the U.S. Department of Defense and allied military services use the company's hand-launched UAS to provide situational awareness to tactical operating units through real-time, airborne reconnaissance, surveillance, and target acquisition. We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status. ITAR U.S. Citizenship required

Job Description Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared System Administrator to join our dynamic team in the Ft. Meade, MD area. Responsibilities: Provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring, and problem resolution for all the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance. Requirements: Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university is required. 4 years of additional experience may be substituted for a bachelor's degree, for a total of 7 years. 3+ years of System Administrator experience Experience with: Configuration and Maintenance of Virtual Machines Linux operating systems Scripting languages (e.g. Perl, bash, etc.) OS and Software application patching (e.g. IAVA, Version updates) Attention to detail and time management Active TS/SCI w/ FSP Desired Skills: Understanding of and/or experience with: Docker containerization and Kubernetes orchestration Public Key Infrastructure (PKI) Secrets/Vault Management IdAM directories (active directory and/or LDAP) Ticket tracking tools (e.g. Jira, Redmine, RT Tracker) Networking/Load Balancing T-Rex Overview Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits. T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. In compliance with pay transparency guidelines, the annual base salary range for this position is $80,000 - $100,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

High School/GED with nine (9) years of experience. Equivalent education and experience: Associate degree and seven (7) years of experience.

The Computer Support Technician provides essential support to a distributed PC/networking environment, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Essential Responsibilities: Support responsibilities include software installation and configurations. The technician performs technical, operational, and training support to users of personal computers, either via telephone or on-site for PC desktop hardware and software packages. Duties require the technician to install and test personal computers, printers, and other peripherals, configure operating systems, and load shrink-wrap programs and other application software. The incumbent troubleshoots computer problems, conducts hardware and software diagnostics, coordinates necessary repairs, resolves computer system issues-which includes coordinating between users and components of a local area network-and participates in the evaluation of system configuration and software. Manage unit software (conduct inventories, remove unauthorized software). Configure workstations, printer servers, software, and operating systems. Process systems requirements (coordinate and validate user requirements). Perform Functional Area Records Management (prepare, review, and maintain file plans; provide interim e-record procedures). Carry out other assigned duties. Utilize asset management systems and tracking technologies to manage and monitor assets. Monitor, evaluate, and report on the status of IT assets to ensure compliance with Air Force and DoD policies and regulations. Maintain baseline configurations of all IT assets managed. Document device information, including manufacturer, model, serial number, cost, lifecycle, software/firmware versions, location, and issuance data. Provide client-level support for IT tasks, including hardware and software configurations, initial diagnostics, and repair coordination. Liaise with suppliers and work with customers at various management levels to resolve asset-related problems and determine priorities. Follow official guidance, specifically Air Force Manual (AFMAN) 17-1203, IT Asset Management, that outlines responsibilities for supporting and maintaining accountability of all Air Force IT hardware and software assets. This manual covers lifecycle management and technical refresh activities to maintain accurate data within the configuration management database (CMDB). Minimum Requirements: A minimum of a High School Diploma or GED is required. Must be able to obtain and maintain a secret security clearance. Note: US Citizenship is required to obtain the clearance. CompTIA Security+ required. Hands-on hardware and software troubleshooting experience. Experience working in a team-oriented, collaborative environment. Preferred Qualifications: Possess excellent technical knowledge of PCs, wireless laptops, servers, and related hardware. Two-years degree in Information Technology (IT) or four years preferred. Microsoft 365 Certified Modern Desktop Administrator Associate certification highly preferred. Ten years of experience in a computer-related field is preferred. Working technical knowledge of current protocols, operating systems, and standards, including Exchange, Windows 10, Microsoft Server 2019, Microsoft Office 2019, Office 365, and McAfee/Symantec antivirus. Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. Capable of reading and understanding technical manuals, procedural documentation, and OEM guides. Possess analytical and problem-solving abilities, with attention to detail. Strong written and oral communication skills. Strong customer service orientation. Physical Requirements/Working Environment: Normal office environment. May be assigned to a first, second, or third shift work schedule. Ability to stand and walk 20% of the work shift to assist employees across the main campus. Capable of lifting standard computer equipment up to 50 lbs. Compensation & Benefits: HIRING HOURLY RANGE: $40.31 This position includes a competitive benefits package. For more detailed information on our Benefits and what it is like to work for Amentum: please visit our careers site: ********************** Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Deskside Support Representative Distributed Client Services Location: LINTHICUM,MD 21090 Duration: 12 months with possible extension should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors. Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. Candidates should have valid driver's license and reliable transportation to travel to various local sites(on request only if client wants ) Qualifications share your resume asap Additional Information For more information, Please contact shubham 973-295-459*5

We are looking for an IT Help Desk Technician. As an IT Help Desk Technician, you'll be part of a cross-functional team whose mission is to lead IonQ on its journey to build the world's best quantum computers to solve the world's most complex problems. In this role, you will be responsible for receiving, prioritizing, documenting, and actively resolving end-user support. In addition, maintain industry-standard IT hardware, software, network, and mobile technology. The successful candidate will be self-motivated and driven, display excellent interpersonal skills and strong attention to detail, and thrive in a fast-paced, challenging environment. Responsibilities: * Provide comprehensive IT support to over 1100 global users. * Perform one-on-one end-user problem resolution via phone, instant messaging, and in-person interactions. * Configure and deploy end-user desktop hardware, software, and peripherals. * Setup audio visual equipment for onsite meetings and earnings calls using Zoom. * Maintain, support and troubleshoot Neat Audio Visual equipment in offices. * Provide support to C-Level executives within Bothell and College Park Offices. * Train and continually support Tier I and II HelpDesk technicians. * Handle escalated complex or time-sensitive issues. * Provide hardware and application orientation and training sessions for new and existing IonQ employees when needed. * Provide comprehensive support for the user environment, including mobile device management, printing services, asset tracking, and daily workflow optimization. * Exhibit exceptional customer service and communication skills. Provide professional, empathetic assistance to address complex inquiries and ensure customer satisfaction. * Utilize advanced problem-solving and analytical abilities to make informed decisions for resolving complex technical issues and improving help desk operations. * Develop and maintain comprehensive technical documentation and processes for the team. * Maintain extensive knowledge of IT hardware and applications to provide comprehensive support and troubleshooting across diverse technologies. * Support Tier IV staff and IT Leadership as required. * Demonstrate high proficiency in incident, service, and change management. You'd be a good fit with: * Bachelor's degree in IT or equivalent experience in end-user service desk support. * 3+ years of IT experience in a similar role, working with ITSM tools (Jira). * An understanding of IDP and MDM concepts and application of these technologies in a modern IT environment. * Working with different manufacturers for warranty repair work (Dell, Boxx, Apple). * Extensive experience supporting current hardware, software, and technologies. * Experience supporting SAS applications and collaboration tools (Jira, Confluence, Slack, Zoom). * Proven ability to work in a collaborative, team-oriented environment. * Exceptional interpersonal skills include rapport building, active listening, and questioning. You'd be a great fit with: * Understanding of SSH/RDP OS protocols and its use-cases * Strong written and verbal communication skills. * Strong experience in Linux, Windows and MacOS environments. * Proficient in Google Workplace application support. * Knowledge of endpoint security solutions like CrowdStrike. * Familiarity with virtualization and cloud environments is essential (Parallels and VMware). * A solid understanding of networking fundamentals (DNS, DHCP, TCP/IP) is required. * Excellent analytical and problem-solving skills with the ability to conduct research and root cause analysis. * Independent worker with strong motivation who can thrive in a team environment. * Ability to communicate effectively with both technical and non-technical audiences. * Strong organizational skills in a fast-paced environment. * Commitment to compliance and confidentiality. Location: This role will be based on-site at our office in College Park, MD. Travel: Up to 30% domestic and/or International Job ID: 1257 The approximate base salary range for this position is $95,945 - $125,616. The total compensation package includes base, bonus, and equity.

Job Description BOOST LLC is a dynamic management consulting firm that offers an array of government-compliant back-office solutions to support our teaming partners within the GovCon space. We are working with our client, Don Selvy Enterprises to find their next highly skilled LSI APMSE Technical Support Analyst. About DSE DSE, Inc. is a team of experienced professionals dedicated to engineering, training and program management to enable front-line soldiers, sailors and Marines to fully exploit the tactical capabilities of aviation and maritime platforms. We accomplish this by using the most qualified employees and keeping abreast of every new capability in aviation, maritime technologies and simulation/training technology as it emerges. We are dedicated to providing the best technical counsel, the latest technology trends, and the best qualifications in the industry. Our wide range of expertise is constantly expanding as we seek valued members of the DSE team and work to develop each of them to their fullest potential in the field. To this day, DSE continues to foster a work environment that supports ingenuity and the care for each member of the team. Position Summary The LSI APMSE Technical Support Analyst will take direction from the LSI APMSE and will be direct support to the LSI APMSE and Deputy APMSE. Responsibility will include but not limited to, coordination of, running, taking minutes and tracking actions items for weekly team level and sub level meetings and engineering events. Assisting the APMSE and Deputy APMSE with ensuring sound engineering processes are being followed, proper events are planned and taking place, as well as ensuring proper staffing, financial planning and execution, and technical expertise are in place to support. They will also support the Air System and UMCS efforts by ensuring coordination and communication occurs across the Government and Contractor teams. Responsibilities • Attend and run meetings in person. Capture action items (with enough detail to be actionable and relevant) and provide meaningful minutes. • Manage calendars & schedules for the APMSE and DAPMSEs as well as across the engineering team for Upcoming Engineering events, GEMAT, team member leave calendar, etc. • Compile information and data from multiple sources (briefs, meeting minutes and actions, spreadsheets, etc.) to develop briefs & response to Executive and Level 1 data calls. • Provide useful data to APMSE and DAPMSEs in various formats • Provide reports and data as requested to APMSE and DAPMSEs. • Assist with coordination of future year planning, staffing requirements, as well as assist with tracking vacancies across the LSI Engineering team. Maintain and update org charts as needed. • Assist with coordination of financial planning and execution oversight across the LSI Engineering team. • Support spend plan reviews and coordinate inputs from APMSE and DAPMSE. • Coordinate and track RIOs from an LSI Engineering leadership perspective. Work with the Risk Manager to collect team inputs and provide status information to the APMSE and DAPMSE. • Support Flight Clearance efforts and assist with coordination and tracking in the Flight Clearance Tool and Operational Limit Database. • Support efforts to monitor and track CDRL deliveries and reviews process. • Support efforts to monitor and track Airworthiness Qualification Matrix artifact availability, reviews process, and metric development. • Set up/coordinate meetings for the APMSE and DAPMSEs, via Microsoft TEAMS, WebEx, as well as teleconferences. • Coordinate inputs for and monitor the completion of taskers, including pulling information from previous briefs and class desks to draft responses for leadership reviews. • Manage Government and Contractor SharePoint/Share drive/contractor information systems (e.g., TEAMS Channels, EXOSTAR, FLEX, iTRACK, PLM) etc. access and permissions. • Develop, manage, & maintain Action Items / Taskers, Technical Coordination Memos, Specification Change Notices & Correspondence (Letters, Memo, etc.) for routing & tracking at the APMSE and DAPMSE level. • Route and track items under LSI Engineering review in ECM. • Manage travel requests and provide weekly trackers of LSI Engineering travelers by destination, purpose, and impact. • Work with Senior Systems Engineering Support and Chief Engineer Executive Assistant to complete cross-support activity tasking. • Other general LSI Engineering support as required. Required Education • BA/BS Qualifications • Experience with Systems Engineering processes and implementation of such processes and events. • Proficient with Microsoft Office suite and similar toolsets. • Detail oriented. • Excellent communication skills. • Capable of coordinating amongst multiple competencies to achieve a consensus. • old a security clearance or the ability to obtain a security clearance. • NAVAIR acquisition experience preferred. Required Experience • 3 to 10 years' experience • Demonstrated Systems Engineering Experience with focus on Model Based Systems Engineering and toolsets utilized. • Experience working System Engineering Technical Reviews (SETRs) in accordance with the DOD 5000 and SECNAV instructions. • Experience with coordinating and participating in a wide variety of technical meetings including IPT and prime contractor meetings, system working group meetings, technical interchange meetings, program review meetings, and other meetings as required/directed. Followed by the preparation and distribution of meeting minutes. • Development and execution of o Sound systems engineering processes and plans o Acquisition strategies o Integrated Government schedules • Utilization of NAVAIR Management Tools Must work onsite 100% of the time at Naval Air Station Patuxent River, located on the Chesapeake Bay in St. Mary's County, Maryland. Security Requirements: The candidate must be a US Citizen and hold a secret clearance. Starting salary range between $90K - $115K annually. DSE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

About the Team: This team is part of the Print Operations Group. About the Role The White Oak plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in White Oak, Maryland and report to the Technology Service Manager. You Will: + Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls. + Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope. + Provide PC support including Windows operating system and basic networking. + Have the willingness and ability to work nights, weekends, and holidays. You Have: + 3-5 years of electro-mechanical experience. + Prioritization and time management skillsets. + Ability to communicate effectively, both written and oral. + A technical degree, or equivalent military training, or equivalent experienceis preferred. Our Benefits + Comprehensive Healthcare Plans + Paid Time Off + Retirement Plans + Comprehensive Medical, Dental and Vision Insurance Plans + Education Benefits + Paid Maternity and Paternity Leave + Family Care Benefits + Subscription Discounts + Employee Referral Program \#LI-Onsite Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Print Operations Job Category: IT, Telecom & Internet Union Status: Non-Union role Pay Range: $70,000 - $85,000 We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process. Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice. For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.. Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. Req ID: 49769

Responsibilities & Qualifications RESPONSIBILITIES The Tier 2/3 Mission IT Support Analyst will resolve mission-impacting IT incidents and support escalated O&M issues across ODNI systems. Core responsibilities include: * Provide escalated troubleshooting of system, network, and user-facing incidents in classified environments. * Triage and resolve ServiceNow tickets; escalate as needed to Tier 4. * Perform patching, account management, endpoint diagnostics, and infrastructure monitoring. * Document recurring incidents and contribute to SOP and knowledge base development. * Collaborate with engineers and program leadership to maintain high system availability and mission readiness. REQUIRED QUALIFICATIONS * Active TS/SCI clearance with CI Polygraph. * Associate or Bachelor's degree in IT or related discipline; additional experience may be substituted * 2+ years of Tier 2/3 support in a DoD/IC environment. * Experience with Windows/Linux troubleshooting and ticketing platforms (ServiceNow, Remedy). * Familiarity with networking, user access issues, and security hygiene. * Strong communication and customer service skills. PREFERRED QUALIFICATIONS * ITIL v4 or DoD 8570 IAT Level I certification. * Experience supporting ODNI or NSA service desks. * Familiarity with automated monitoring platforms (Splunk, SolarWinds). * Hands-on experience supporting agile product teams or secure cloud environments. Overview We are seeking a Tier 2/3 Mission IT Support Analyst to support the Office of the Director of National Intelligence (ODNI) as part of a dynamic, mission-driven team. This Analyst will play a key role in designing, delivering, and supporting secure, agile solutions that enable ODNI to execute its intelligence integration and national security mission. This position offers the opportunity to work across classified environments, contribute to enterprise transformation, and help implement next-generation capabilities aligned with ODNI's modernization priorities. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Location: Bethesda, MD. Occasional travel within the National Capital Region (NCR) * Type of environment: Varies * Noise level: Low * Work schedule: "Normal work hours" constitute on average 8 hours a day, 40 hours per week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs. * Amount of Travel: 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizenship Active TS/SCI clearance with CI Polygraph OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. WAGE INFORMATION Target salary range: $93,000.00 - $100,000.00. The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always". We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Technician (Tier II) to join our team in Aberdeen Proving Ground, MD. Must be a U.S. Citizen DoD Secret Clearance required Non-remote (relocation incentive available) The Help Desk Technician will serve as front-line support for mission-critical personnel located at the U.S. Army Combat Capabilities Development Command Chemical Biological Center (DEVCOM) . The technician will be responsible for assisting users with hardware and software issues. As the face of our team, you will work directly with users to troubleshoot and resolve IT problems, providing solutions and user education. You will also provide advanced technical support for escalated issues. Join a team of dedicated professionals at an industry-leading organization, where you will work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations. Job Responsibilities: Work directly with users and stakeholders to troubleshoot and resolve IT problems. Provide user education to increase security, computer efficiency, and knowledge. Maintain repositories of self-help guides for common user issues and SOPs for processes and procedures. Serve as direct escalation for advanced technical issues. Provide additional training and education to junior staff to increase efficiency and reduce time-to-resolve metrics for resolved IT problems. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Qualifications Must be a U.S. Citizen. Must be able to obtain and maintain an active DoD Secret Clearance. IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). Five (5+) years or more of directly related help desk/service desk experience. Experience providing Tier II technical support. Proficiency with Microsoft Office products. Preferred: DoD Secret Clearance BA/BS in computer science or information technology. Experience creating and modifying documentation for technical processes and procedures. Experience working in a Department of Defense (DoD) environment. A problem solver and troubleshooter who thrives in resolving complex problems. Strong self-starter requiring minimal supervision. Excellent communication skills (written and oral) and interpersonal skills. Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Salary Range: $60,000 - $78,000 Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories. Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Relocation bonus Vision insurance Position Summary The IT & Systems Support Specialist will be responsible for maintaining and improving the stores technical infrastructure, including point-of-sale (POS) systems, inventory management tools, network hardware, and employee technology resources. This role is ideal for someone with a computer science background who enjoys practical, hands-on problem-solving in a dynamic retail environment. Key Responsibilities Provide technical support for POS systems, printers, scanners, and other store hardware Troubleshoot software and network issues to minimize downtime Maintain inventory and pricing databases; assist with system updates Monitor network performance and support basic cybersecurity practices Collaborate with store managers to streamline digital workflows and improve operations Install and configure new hardware and software Document technical procedures and maintain accurate system logs Qualifications Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience) Experience with hardware troubleshooting and basic networking Familiarity with retail systems (POS, inventory management) is a plus Strong communication skills and customer-service mindset Ability to work independently and in fast-paced environments Basic knowledge of database concepts and operating systems (Windows/Linux)

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

We provide system development and full spectrum IT support services U.S. Federal client in DC Metro Area. The project needs a Helpdesk Specialist to provide user support to internal and external users of the OFM Information System. Work in a team environment to support a software system. Support users, inital triage of trouble tickets, and assist with software testing. Responsibilities: The Helpdesk Specialist will provide Tier-1 user support Monday - Friday 8:30 - 5:00, via email and occasional Teams calls. Create/modify user accounts, respond to all Helpdesk emails for support. Address and work ServiceNow incidents, assign Tier-2 and Tier-3 incidents, and provide ticket reporting. Work with the technical staff to conduct release and user acceptance testing (UAT). Job Responsibilities: · Work independently to provide Tier-1 user support Monday - Friday, 8:30 - 5:00 · Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of users, executives, managers, and subject matter experts · Create/modify user accounts, respond to all Helpdesk emails for support. · Address and work ServiceNow incidents, assign Tier-2 and Tier-3 incidents, and provide ticket reporting. · Participate in Release Smoke testing, and release testing in the user acceptance testing (UAT) environment · Write technical and user guide documentation Disclaimer "The responsibilities and duties outlined in this job description are intended to describe the general nature and level of work performed by employees within this role. However, they are not exhaustive and may be subject to change or modification at any time to meet the evolving needs of the organization. Requirements: Minimum Requirements: · At least 2-3 years of experience in a Help Desk environment. This can include a Call Center · Excellent oral communication and writing skills · Solid knowledge of Microsoft Office Suite, especially Outlook · Has experience administering user accounts, passwords, and emails; and reviewing and maintaining security policies in accordance with Government and industry guidelines and best practices · Experience triaging issues reported by users in emails or in trouble tickets Preferred Skills: · ServiceNow reporting · Software Testing Clearance requirements: Candidates must be able to obtain and maintain a Top-Secret DoD security clearance. An active clearance is preferred; however, an Interim clearance is acceptable for starting the position. Work Schedule: This position requires a hybrid work schedule, currently with two days per week onsite. Onsite requirements are subject to change at the discretion of our U.S. Government client.

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value. ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at ****************** Job Description ProSidian Seeks a Design Inspector | Technical Support Specialist (NDI4) [Key Personnel | Senior Consultant - Exempt 541611] located: CONUS - Washington, DC to Provide Nuclear and Environmental Management Sector related Risk Management Solutions for Technical Assistance to Support Design Engineering Inspections Services on behalf of The U.S. NRC - HQ Acquisition Management Division (NRC) | The U.S. Nuclear Regulatory Commission (NRC). These services are considered part of the ProSidian Energy, Infrastructure, And Environment Sector Group with overall focuses being Energy, Infrastructure, And Environment (EIE) Sector Group: Tailored Solutions To Meet Global Needs And Manage Resources across Energy, Infrastructure, And Environment In A Changing Environment. under NAICS Code: 541690 - Other Scientific and Technical Consulting Services for The The U.S. Nuclear Regulatory Commission (NRC) with service(s) also characterized as Nuclear Risk Management JOB OVERVIEW Provide services and support as a Nuclear Design Inspections (Technical Support Specialist) in the Nuclear and Environmental Management Industry Sector focussing on Risk Management Solutions for clients such as U.S. NRC - HQ Acquisition Management Division (NRC) | The U.S. Nuclear Regulatory Commission (NRC) Located In CONUS - Washington, DC and across the Mid-Atlantic region Region. RESPONSIBILITIES AND DUTIES Technical Support Specialists provide a range of technical assistance, which may include equipment setup, data collection, and logistics support for inspections. Technical Support Specialists play a vital role in this project by setting up and maintaining the equipment, tools, and measurement devices essential for inspections. They are responsible for providing logistics support, which includes arranging transportation and facilitating access to inspection sites. Data collection, organization, and management during inspections are key functions of this role. Support for technical experts in various domains, such as nuclear engineering and mechanical engineering, is also part of their responsibilities. They contribute to the documentation and reporting of inspection findings and observations, ensuring a comprehensive record of the inspection process. Qualifications Desired Qualifications For Technical Support Specialist ( NDI4 ) | Key Personnel | Senior Consultant - Exempt 541611 Candidates: 5 Years experience in technical support roles, especially in the context of nuclear inspections. Skills / Abilities / Education / Experience Requirements / Qualifications Education/Experience Requirements: A relevant technical background and experience in providing technical support. EEO STATEMENT: We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities spanning various disciplines and geographic locations, with projects that our employees plan, design, build, and operate as diverse as the needs of our clients. FULLTIME-REGULAR VISA SPONSORSHIP AVAILABLE: No - We will not support sponsorship, i.e., H-1B or TN Visas for this position BACKGROUND CHECK AND DRUG TESTING INFORMATION: ProSidian reserves the right to require background checks, including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, ProSidian may conduct drug testing for designated positions. Applicants may maintain access to a designated classified material storage area and have intermittent authorization to handle Secret/NOFORN materials which requires Secret/NOFORN clearance. REQUIRED SKILLS AND ABILITIES Exceptional written and verbal communication skills. Strong strategic thinking and analytical abilities. Proficiency in social media management and communication tools. Creativity and innovation in developing communication strategies. Ability to collaborate effectively with diverse teams and stakeholders. Skills Required Ability to multi-task and pay close attention to detail. Excellent analytical, organizational and time management skills. Strong communication skills, both oral and written. Technical expertise, equipment setup, data collection, and logistics management. Competencies Required U.S. Citizenship Required - You must be a United States Citizen Excellent oral and written communication skills (This employer participates in the e-Verify program) Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe) Other Details Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. All employees, in the performance of their respective responsibilities, shall conduct themselves in the highest possible standards of ethical and business conduct. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined. #NuclearInspections #SafetyInNuclear #DesignEngineeringSupport #NRCContract #NuclearIndustryExpertise Additional Information CORE COMPETENCIES Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership - ability to guide and lead colleagues on projects and initiatives Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people Communication - ability to effectively communicate to stakeholders of all levels orally and in writing Motivation - persistent in pursuit of quality and optimal client and company solutions Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization - ability to manage projects and activity, and prioritize tasks ------------ ------------ ------------ OTHER REQUIREMENTS Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility - exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom ------------ ------------ ------------ BENEFITS AND HIGHLIGHTS At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our team members receive a comprehensive benefits package that includes Competitive Compensation, Group Health Insurance Health Benefits, 401(k) Retirement Savings Plan Contributions, Vacation and Paid Time off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts & Savings Plans, a ProSidian Employee & Contractor Referral Bonus Program, Performance Incentives, etc. Our comprehensive benefits package includes a medical, dental and vision plan. Our growing list of benefits currently include the following: Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives Group Health Insurance Health Benefits: Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code: PB07840 / Metallic Level: Gold - - bcbsnc.com ) and Dental Plan (Ameritas - ****************** 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement. Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement. Contributions are deducted from pay on a pretax basis. A wide range of investment options are available with a personal financial planner available to assist you. The Plan is a Safe Harbor 401(k) Retirement Savings Plan. ProSidian Consulting participates in a Basic Match with a % of pay for participants who defer at least a required minimum % of their pay. The Basic Match is structured as follows: 100% of the first 3% of pay that is contributed; and 50% of the next 2% of pay that is contributed. Vacation And Paid Time Off (PTO) Benefits: The flexibility of Paid Time Off (PTO) lets you set your own priorities. Eligible employees use PTO for vacation, a parent-teacher conference, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks | Holidays - 10 Federal Government. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less: ************************************* This provides special discounts for eligible employees on products and services you buy on a daily basis. Security Clearance: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes; oftentimes there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials based on past, present, and future work. Leverageable Experience and Thought Leadership: By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, interact with clients daily, gain leverageable Experience, and contribute to Thought Leadership while you build a basket of marketable experiences. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals (payments made after new hire has been employed for 90 days) for candidates submitted through our Employee Referral Program. Performance Incentives: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes there are performance incentives associated with each new client that each employee works to pursue and support. Flexible Spending Account: Pending ------------ ------------ ------------ ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in " HONOR ABOVE ALL " - be successful while doing things with the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON ************************* OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO ***********************. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED . Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials. Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital

Technical Support Analyst. Design and implement efficient stored procedures for data manipulation and retrieval, optimizing database management operations. Develop and update comprehensive technical user documentation to support customer onboarding and ongoing use of Nayax software products. Create and maintain detailed user guides with screenshots, descriptions, prerequisite data, calculations, and written explanations of software functionality. Ensure documentation remains current as new features and updates are released. Perform user acceptance testing (UAT) for VendSys, Mobile X, and subsidiary products (Web App, OCS-Express, API integrations, and jobs), documenting results and providing feedback to the development team. Generate release notes and assist in upgrading customer software as new versions are deployed. Conduct online training sessions for clients, demonstrating software functionality, report usage, and analytical interpretations. Provide technical support via email and phone, troubleshooting issues, logging bugs and feature requests, and coordinating resolutions with the development team. Required Education: Bachelor's degree in Computer Science, Data Science, Business Analytics or closely related field (or foreign degree equivalent). Job Location: Reports to HQ at 11350 Mccormick Road, Executive Plaza 1, Suite 1004, Hunt Valley, MD 21031. Telecommuting permissible from home office anywhere in the U.S. Requirements Required Experience: At least 2 years of experience in technical support, software testing, or database management within a SaaS, fintech, or vending technology environment. Required Skills: At least 2 years of experience in SQL, including writing and optimizing stored procedures for data retrieval and manipulation; At least 2 years of experience in technical documentation, including creating user manuals, training guides, and release notes; At least 2 years of experience in user acceptance testing (UAT), including documenting results and coordinating feedback with development teams; At least 2 years of experience troubleshooting technical issues and providing solutions; At least 2 years of experience effectively commuting with internal and external stakeholders; At least 2 years of experience conducting virtual training and product demonstrations for new and existing customers. Full time position. $80,392-$81,000/year. Benefits Summary: ********************** EQUAL OPPORUNITY EMPLOYER. Please email resumes to Nayax LLC at *******************, using Reference # 670062. Learn More about Nayax

Work Type: Onsite 5 days x week The IT Support Specialist is accountable for delivering desktop support to both on-site and remote internal customers within the company. This entails effectively overseeing a diverse range of customer calls, emails and in person requests by listening, interpreting, explaining, and understanding their needs. Collaboration within a team is crucial to ensure the highest level of customer service and responsiveness. In addition to providing support, this role involves maintaining and suggesting improvements to client technology, applications, peripherals, and configurations. ESSENTIAL FUNCTIONS Provide desktop support for internal clients on computer hardware, applications, peripheral devices, and software. Provide support for internal clients on IOS and Android mobile devices (phones/tablets) Collaborate effectively with teams; assisting and educate other team members in resolving complex technology issues. Interact with internal customers in a professional manner through phone, email or in person, providing superior customer service. Elevate issues to senior staff or outside contractors as needed; interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Support and maintain IT assets (PC, Laptops, Tablets, Printers, Copiers, Network components). Enter, update, and close assigned work tickets in a timely manner. Recommend client technology changes to ensure that the company is utilizing technology in efficient ways to support business growth and improve customer satisfaction. Support and participate in PC replacement and imaging program. Support and participate in the company-wide printer/copier supply and maintenance program. Maintain an open and candid working relationship with immediate supervisor/manager in discussing matters of importance. Demonstrate regular and punctual attendance at the assigned work location. The ability to work under limited supervision. Detail-oriented with strong documentation and organizational skills. Adhere to established policies, procedures, agreements, and deadlines. Act as thoughtful stewards of the company and its resources. Participate in on-call rotation and follow the escalation process to provide 24/7 support. QUALIFICATIONS Associates degree in computer science, Information Technology or related, field; or equivalent work experience. Proven experience (2-4 years) in IT support roles with a focus on Microsoft operating systems and applications. In-depth knowledge of Microsoft Windows 10/11 and Office 365 suite (Word, Excel, PowerPoint, Outlook, etc.). Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently. Experience with software installation, configuration, and patch management for Microsoft systems and Office applications. Excellent communication and interpersonal skills with the ability to effectively interact with company staff at all levels. Detail-oriented with documentation and organizational skills. Microsoft Certifications, CompTIA A+ or equivalent are a plus.