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  • Computer Field Technician

    BC Tech Pro 4.2company rating

    Help desk analyst job in Orlando, FL

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $33k-45k yearly est. 8d ago
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  • Program Support Technician

    Bridges of America 4.0company rating

    Help desk analyst job in Orlando, FL

    Progress your career with Florida's largest and fastest growing Community Re-Entry services provider. Bridges International is the oldest and most successful private non-profit provider of re-entry services in the state of Florida, providing a continuum of care in Residential Substance Abuse Treatment Programs, Transition Centers, and Community Release Centers, for ex- offenders and probation populations. At Bridges of America we "Believe a Man Can Change. "Join us in changing lives at our Orlando Bridge NON-Secure location. We are looking for individuals with strong leadership skills and a passion for inspiring, helping and challenging people and we want you to be a part of our team as a Program Support Technician. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Supervise client population at all times, including meal times, work periods, visitation, community passes, and furloughs. Ensure the safety and welfare of clients, staff and visitors. Conducts daily inspections of housing areas. Records and reports maintenance problems through weekly inspections. Conduct weekend phone monitors to clients' employers. Collect and record client paychecks. Conduct all necessary counts, according to written policy. Conduct intake on all new clients. Attend all monthly staff meetings and any other required meetings. Maintain all daily, weekly, monthly Log Books, and any other required documentation. Sign clients out to work and CP's and/or Furloughs, documenting all necessary forms. Miscellaneous filing and record keeping. Conduct all required counts. Be available to work all shifts to ensure proper coverage per contract and policy standards. Clock in and out utilizing the company time and attendance system. Must be able to perform the major functions of job with or without an accommodation. Required to attend all mandatory training specified by policy. Must be able to speak, read, write and understand English. Report all Workers Compensation injuries, whether they require medical attention or not, to their immediate supervisor, the Business Administrator or the Executive Director immediately. Report all breaches of company policy or code of ethics that you have knowledge of, hear about or see regardless of who is involved in the breach immediately to your immediate supervisor or Executive Director. Or HR Department when necessary. Report all unsafe conditions that could affect clients/inmates or employees which you become aware of immediately to your immediate supervisor or the Executive Director. To be eligible for promotion you must demonstrate organizational abilities and must have good written and oral communication skills. To be eligible for promotion to a supervisory position you must complete supervisory/team building training. This can be accomplished by checking out "How to Supervise People" CD from the corporate office and passing all tests with a minimum score of 80%. Ensure that all applicable policies and procedures that fall within the scope of this job description are followed and adhered to. Perform other related duties as assigned by immediate supervisor. EXPERIENCE: Prefer three years of experience working in the criminal justice field; will train those with applicable skills in related fields. EDUCATION: High school degree, college degree desired **Favorable driving record preferred based on company's current insurance policy**
    $42k-56k yearly est. 8d ago
  • Seasonal Receiving Support Associate, Part Time - Orlando

    Bloomingdale's, Inc. 4.2company rating

    Help desk analyst job in Orlando, FL

    A Bloomingdales Logistics and Fulfillment Professional plays a critical role in the daily operation of our store, delivering seamless execution of the merchandise receiving, logistics, and fulfillment functions according to company standards. A Logi Support, Receiving, Associate, Seasonal, Part Time, Retail, Fulfillment
    $25k-30k yearly est. 8d ago
  • Technical Support Specialist I

    Orlando Utilities Commission 4.5company rating

    Help desk analyst job in Orlando, FL

    OUC - The Reliable One, is presently seeking a Technical Support Specialist I to join the Technology division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations. We are looking for a confident, customer-focused, and technically curious professional to provide operational and helpdesk support for OUC's IT systems and enterprise applications. This role is fast-paced and collaborative and requires a candidate who is eager to learn, solution-oriented, and takes ownership of their work. In this role, you will support day-to-day IT operations by diagnosing and resolving hardware and software issues, managing support tickets, and monitoring operational jobs using Control-M. You will ensure business-critical processes, such as billing, meter data integration, and vendor payments, are completed accurately, on time, and in accordance with service level expectations. You will also participate in on-call rotations after initial training, provide cross-functional coverage as needed, and assist with testing and implementing new systems and process improvements. The ideal candidate is comfortable communicating clearly and confidently, can articulate technical issues concisely to internal and external customers, and thrives in a team-oriented environment. You should be a team player willing to ask questions, learn quickly, and contribute solutions, while supporting a highly experienced and collaborative team. OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC's mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals. Click here to learn more about what we do. The ideal candidate will have: * High School Diploma or GED (required); some college or technical certifications are a plus. * Minimum of 1 year of experience in a call center or customer service environment providing technical support. * At least 1 year of experience with data processing, IT support, or helpdesk operations. * Familiarity with Control-M or similar job scheduling software; BMC FootPrints and FTP protocols are a plus but not required. * Strong proficiency in Microsoft Office Suite (Teams, Word, Excel, Outlook, etc.) and general computer hardware/software troubleshooting. * Excellent communication skills, with the ability to articulate technical issues clearly and concisely to diverse audiences. * A collaborative, team-oriented mindset and the confidence to ask questions and take ownership of their work. * Flexible and adaptable, able to participate in on-call rotations including overnight and weekend coverage after initial training. OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few: * Competitive compensation * Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. * OUC's Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account * Generous paid vacation, holidays, and sick time * Paid parental leave * Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities * Wellness incentives and free access to all on-site OUC fitness facilities * Access to family-oriented recreational areas * Paid Conference and Training Opportunities * Hybrid work schedule Click here to view our Benefits Summary. Salary Range: $ 22.26 - $ 27.83 per hour (Est. $46,309 - $57,888 annually) - commensurate with experience Location: "The Greenest Building in Downtown"- Reliable Plaza, 100 W. Anderson Street, Orlando, FL 32801 Please see below a complete Job description for this position. Job Purpose Respond to requests for technical and functional assistance in person, via phone, or electronically. Diagnose and resolve technical hardware and software issues. Research questions using available information resources. Also responsible for ensuring that all data processes are completed in a timely manner to support billing, meter data integration, vendor payments, and other OUC business critical applications. Research issues related to Enterprise level monitoring such as health of the network, servers, security threats and batch schedules. * Primary Functions Diagnose, troubleshoot and resolve technical problems and advise customer on appropriate action via phone, email, and/or walk-ins; * Manage, review, and work incoming tickets within BMC FootPrints and redirect problems to appropriate resource if they cannot be resolved by the Help Desk; * Review and respond to incoming emails from the IT support mailbox, and create tickets accordingly in BMC FootPrints; * Log all Help Desk interactions in BMC FootPrints ticketing system; * Update and repair software and/or applications as required for customers; * Override approvals within BMC FootPrints as required and make administrative changes to customer and agent profiles as required; * Document steps for new procedures or changes in procedures and share with team, as well as upload to ShareIT site; * Rotate on-call duties weekly amongst team members. This requires 24 hour, 7 days a week, availability to respond to customer problems; * Work with Manager and Business Analysts within IT as necessary on special projects or pending changes to TOS procedures; * Work with other IT Application teams on triage support transition documentation; * Research and seek solutions to more difficult problems of issues that arise; * Remain abreast of IT Support policies and procedures; * Assist other TOS Specialists with applications and software when needed; * Attend and participate in daily IT Support call; * Coordinate, monitor, and verify production batch jobs on local and enterprise schedulers; * Analyze File Transfer Protocol (FTP) logs, troubleshoot problems and cancel/rerun/restart batch jobs and failed data processes; * Ensure that the 24 hour job run schedule is completed within the Service Level Agreements (SLA) timeframe; * Assist with testing of new hardware, software and business processes in test/development/User Acceptance Testing (UAT) environments prior to production installs and monitor testing turnover; * Open OUC FootPrints incident tickets and work service requests; * Contact internal customers and external vendors to verify and complete business processes; * Support network and storage configuration, data center operations and infrastructure hardware/software (i.e. Microsoft server platforms, System Center, etc.); * Maintain accurate, technical documentation and event turnover for management and IT partners; communicate threats, issues and missed SLA levels through incident management and call-out protocols; * Perform other duties as assigned. Technical Requirements * Working knowledge of all, but not limited to the following: * Mathematics; * Computer Equipment; * Information Processing; * Technology Hardware/Software; * Software logs; * Technical documentation; * Shift turnover; * Operational manual; * Familiarity with all, but not limited to the following: * Software Applications (i.e. PSERM, CC&B, AutoCAD, FootPrints Service Core); * Unix/Linux Windows 10/11; * Control-M; * FTP Protocols; * Communicate with customers with the objective to process transactions or resolve problems; * Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws; * Ability to make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages; * Ability to use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.). Education/Certification/Years of Experience Requirements * High School Diploma or GED (required). * One (1) year experience working in a call center environment or Customer Service or related industry providing technical support (required). * Minimum of one (1) year of experience in data processing i.e. working with computer software/hardware/helpdesk support or similar (required). Working Conditions This job is absent of disagreeable working conditions. It is performed in an office work environment. This job requires the ability to work a flexible and changing schedule. The team operates 24/7/365, including weekends and holidays and therefore will require working a variety of schedules and remain on-call as scheduled. Physical Requirements This job includes very frequent speaking/hearing, reading/writing/typing, and computer use. This job requires frequent standing, walking, sitting, and bending. There may be occasional climbing, kneeling, reaching overhead, etc. OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations. EOE M/F/Vets/Disabled
    $46.3k-57.9k yearly 7d ago
  • PC Network Support Tech 3/4 - Top Secret

    Northrop Grumman 4.7company rating

    Help desk analyst job in Melbourne, FL

    RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: Top SecretTRAVEL: Yes, 10% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We're looking for innovators, who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career. IT Technicians, We Want You! The Northrop Grumman Classified Solutions team is seeking an experienced Desktop PC Technician to join its dynamic team of technical professionals. The qualified applicant will become part of Northrop Grumman's Aeronautics Systems support team in Melbourne, FL. Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site. Responsibilities will include but not be limited to the following: Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups. Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs. Completes paperwork and other tasks needed to satisfy Security requirements. Successfully follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified or unclassified data spillage incidents. Coordinates with users, service desk, server administrators, network engineers, and customer and IT management. Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Proficiency in Microsoft products such as Windows desktop OS, Office Product Suite Resolves tickets within established SLAs. Raises issues that require management attention or involvement. Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies. Works with system administrators and other staff to resolve support issues, escalating where appropriate. Participates in new installations, testing and special projects as needed. May spend portions of the day away from the desk when supporting users and moving equipment. Exhibits good communication skills, an energetic approach, and patience with customers. Possess a technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations. Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. Route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. This position may filled at a higher level based on the qualifications listed below. Basic Qualifications for Level 3: High School diploma and 4 years of relevant experience; OR an Associates degree and 2 years of relevant experience; OR a Bachelor's degree and 0 years of relevant experience is required Must have a Security+ certification (or greater) Candidates must have a current DOD Top Secret level security clearance (at a minimum) in order to be considered Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods Basic Qualifications for Level 4: High School diploma and 6 years of relevant experience; OR an Associates degree and 4 years of relevant experience; OR a Bachelor's degree and 2 years of relevant experience is required Must have a Security+ certification (or greater) Candidates must have a current DOD Top Secret level security clearance (at a minimum) in order to be considered Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods Preferred Qualifications: Associate's degree Active DOD TS/SCI, or SAP/SAR access is preferred 3 years of experience with IT related hardware in a classified environment Microsoft Certifications (MCP, MCSE or MCSA) a plus Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, PowerShell Experience with thin clients Experience in Active Directory configuring user and computer accounts Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.) Experience supporting VMware VDI (Virtual Desktop Infrastructure) Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. Our Employee Resource Groups (ERGs) offer opportunities to be a friend, be active, be a volunteer, be a leader, be recognized, and to be yourself. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us! Primary Level Salary Range: $52,700.00 - $87,900.00Secondary Level Salary Range: $62,700.00 - $104,500.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
    $62.7k-104.5k yearly Auto-Apply 2d ago
  • Technical Support Specialist

    Badger Meter 4.4company rating

    Help desk analyst job in Melbourne, FL

    Badger Meter - Where Every Drop Counts and So Do You At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste. Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation. When you join us, you'll find: Purpose-driven work that makes a real difference in communities around the globe. Career growth and development opportunities designed to help you achieve your potential. A supportive, inclusive culture where collaboration and creativity thrive. Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet. What You Will Contribute: Position Summary We are seeking a technically skilled and customer-focused individual to join our support team. This desk-based role involves providing remote assistance for specialized equipment and systems, leveraging expertise in RF communications, electrical systems, computer interfaces, and network technologies. It requires familiarity with diagnostic software, cybersecurity best practices, and technical documentation. This role is a great fit for a field service technician looking for more office-based work or a technical support specialist eager to engage directly with customers. You'll leverage your hands-on experience while expanding into a customer-facing, problem-solving position that combines technical expertise with relationship-building. It's an opportunity to stay close to the technology you know while developing new skills in communication and remote diagnostics. Key Responsibilities · Provide remote technical support for RF communication systems, electrical controls, and networked devices. · Troubleshoot hardware and software issues using diagnostic tools and lab simulations. · Interface with customers to resolve technical problems, ensuring high levels of satisfaction. · Document support cases, resolutions, and system configurations in internal databases. · Collaborate with engineering and development teams to escalate and resolve complex issues. · Test and validate software updates and system configurations in a controlled lab environment. · Maintain cybersecurity protocols and ensure secure handling of customer data. · Participate in on-call rotations and provide occasional onsite support within the southeastern U.S. (primarily Florida). Qualifications · 1-3 years of experience in electrical controls, RF systems, or related technical fields. · Strong written and verbal communication skills. · Ability to work independently and as part of a collaborative team. · Proficiency with computers, remote access tools, and networking fundamentals (Linux experience is a plus). · Familiarity with PLC control systems and control logic is advantageous. · Experience with database entry and strong attention to detail. · Background in military communications, SCADA systems, or RF technologies is a plus. Core Competencies Collaboration: Work effectively across teams to achieve shared goals. Communication: Clearly convey technical information to both technical and non-technical audiences. · Initiative: Proactively identify and resolve issues, going beyond basic requirements. · Work Standards: Maintain high standards of accuracy, accountability, and professionalism. Working Conditions Primarily office-based with standard computer and phone equipment. Occasional travel for onsite support (within Florida and surrounding areas). May involve limited exposure to outdoor conditions during field visits. #EL123 An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at ************************************************************* Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship. Privacy Statement The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.
    $39k-70k yearly est. Auto-Apply 60d+ ago
  • IT Support Specialist

    Satcom Direct

    Help desk analyst job in Melbourne, FL

    Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on innovation and creativity which allows our team members to thrive in a dynamic atmosphere. We are looking for people who are passionate about customer satisfaction and who excel in a constantly changing environment. Satcom Direct offers a highly competitive benefits package. Our global headquarters offers an on-site gym staffed with personal trainers, a café, food trucks, social hour, and more. With an open vacation policy, employees have the flexibility to take time when they need it. SD is centrally located on the beautiful Space Coast in Viera, FL, which is one of the Top 50 Master-Planned Communities in the United States. JOB SUMMARY: The IT Support Specialist is a point of escalation for helpdesk level tickets and is responsible for developing methods and procedures to be used at the helpdesk level to address issues addressed by users. Secondary responsibilities include the ability to perform all aspects of a junior support role, in addition to administration of user accounts and access, conducting software installations, hardware repair, as well as developing methods and procedures for lower tier users interacting with these systems. Additionally, researching, analyzing, testing and coordinate deploying base images for user devices. This position requires a very “Positive" attitude and excellent “Customer Service" skills. The Support Specialist should have excellent telephone etiquette for supporting remote users who reside at our remote office locations, as well as those that are traveling. A sense of urgency is needed for resolution of problems to allow end-users to function without interruption. The Support Specialist will be required to continually update and enhance technical skills through training programs and self-study to stay abreast of technology improvements and updates. ESSENTIAL DUTIES/RESPONSIBILITIES: The requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Analyze, troubleshoot and resolve escalated issues including; PCs, portable devices (iPads, iPhones, hardware and software), applications printer and fax configurations, applications, printers, faxes and network related issues. Be a point of escalation for helpdesk level issues, identifying when further escalation is necessary and work with appropriate team member. Assist users with advanced understanding of Microsoft Windows Operating systems &Microsoft Office Products. Provide assistance in administration of Microsoft Active Directory functions (Account; Add, Change, Delete, role/permission groups, Distribution groups). Administer security related systems from an IT standpoint. Systems to include access control across multiple office locations. Resolve account lockout issues. Develop and test “Gold” images for user level hardware. Document resolutions to complex issues and tasks that end users may run into, and provide education to them. Analyze repeat problems for final resolution and future mitigation. Create and administer email accounts, user access accounts for network access and maintain first-level triage for all communication applications. Provide a consistent, stable platform for all workstations by utilizing an imaging utility to deploy a standard desktop. Install and replace hardware and software packages (including security patches) for end-user laptops and workstations in all locations. Assist with asset management to include the tracking of relocation and reallocation of hardware and software (i.e. coordination of company moves) and maintaining a complete inventory of hardware in all locations, including inventory that has been disposed. Establish and maintain working relationships within our company across all locations. Work with the business contingency planning to establish and maintain disaster recovery plans at the desktop, printer, and fax level. Test out these plans every six months as part of recovery. Coordinate resource allocation by supporting use of video conferencing, projectors, and remote PC connections for meetings, etc. Replacement or repair of damaged or outdated equipment. Assist other IT departments with projects or research as needed. Provide proactive information through research of the business to assist and improve processes. Provide after hours support on rotating on-call schedule Perform other duties and special projects as assigned. To be successful in this role, an individual must be able to perform each essential duty in a satisfactory manner and should demonstrate all competencies listed above. All employees are expected to adhere to and be knowledgeable of SD operating standards, established safety rules, and adhere to company attendance guidelines. GENERAL QUALIFICATIONS, KNOWLEDGE, AND SKILLS: Required qualifications and experience: 2-5 years of recent technical support in a corporate setting that includes, hands-on experience configuring and maintaining desktop hardware and software, preferred. Demonstrated experience providing excellent, professional and positive customer service including superior telephone etiquette and strong verbal and written communication skills (ability to present complex technical information to a non-technical audience). Demonstrated experience documenting technical resolutions to common issues; sharing information with end-users and team members; and identifying and documenting enhancements that can be made to systems to improve overall customer experience, helping them be more efficient. Proven ability to stay organized; to track and manage multiple tasks at the same time and follow them through to completion; to solve complex technical problems with limited supervision; and to make sound technical decisions. Technical experience should include: Experience with networking concepts and administration; thorough knowledge of Windows OS, thorough knowledge of Mac OS/iOS; Active Directory and account management; MS Office including Outlook; MS Dynamics CRM; TrendMicro Anti-Virus; knowledge of PC Architecture and network administration including LAN architecture; trouble shooting skills in Windows Terminal Server environment; knowledge of log on scripts and registry edits. Experience with printers, preferred. Experience with Dell Desktop and Notebook or Lenovo laptops, preferred. Working knowledge of Cisco routers, switches, Cisco ASA Firewalls, preferred College or technical degree preferred. CompTIA A+ certificate upon hire or within one (1) year of employment. Successful completion of required background screening and drug test. PHYSICAL DEMANDS: While performing general office duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, and reading, able to lift light objects ( WORK ENVIRONMENT: The office environment is generally quiet and, in a temperature, controlled setting with random adjustments in noise or temperature due to others talking or laughing loudly, unscheduled maintenance repairs to the building or its interior offices or unpredictable situations due to weather or other acts beyond company control. An employee must be willing to work their regularly assigned work schedule for their particular duties and/or job responsibilities and in times of need, be able to work an extended schedule depending on company/department needs, project requirements or customer demands. Work may require some physical effort in the handling of light materials, boxes or equipment. The temperature at client locations can vary from controlled to variations off hot/cold when working, standing or walking in or near the flight-line or maintenance repair center. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at *****************. Satcom Direct is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
    $34k-57k yearly est. Auto-Apply 60d+ ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Palm Bay, FL

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $33k-45k yearly est. 21d ago
  • Desk Booking Specialist II

    City of Palm Bay (Fl 3.6company rating

    Help desk analyst job in Palm Bay, FL

    Applicants must be certified as a correctional officer by the Criminal Justice Training Section of the Florida Department of Law Enforcement to be eligible for this position. Graduation from high school, and 1 to 2 years of experience in clerical work; or any equivalent combination of training and experience which provides the required knowledge, skills or abilities. Must possess a valid Florida Driver's License and have an acceptable driving record and maintain an acceptable driving record. SPECIAL REQUIREMENT Certified as a Correction Officer by the Criminal Justice Training Section of the Florida Department of Law Enforcement.Essential Employees may be required to work during an undeclared emergency and/or declared emergency. On an incident by incident basis, the employee's Department Head will make the determination as to who will be required to work.Under general supervision, performs clerical and specialized law enforcement work assisting the general public and processing prisoners for the Police Department. Work involves greeting the public to receive inquiries and complaints, performing general research of Police records, and processing a variety of reports and civil papers. Employee is also responsible for booking and admitting prisoners to the detention center, maintaining supply inventories, and performing general custodial work in holding cells. Employee may be required to qualify with personal protective devices to include handgun, taser, baton, and chemical agents. Employee may be required to transport prisoners. Employee is subject to the usual hazards of jail work. Reports to a Police Sergeant-Patrol.ESSENTIAL JOB FUNCTIONS Tends desk to answer telephone and greets visitors, receiving inquiries and providing information or referring caller to proper officials, as appropriate; receives complaints and prepares preliminary reports, or updates existing case files, as appropriate; may operate two-way radio to contact department personnel in field. Accepts Domestic Violence Reports. Dispatched to handle calls for services as outlined in the Department's Standard Operating Procedure. Dispatched to crime scene and process crime scenes. May be dispatched to transport prisoners from the field to the Police Station. Transport prisoners complaining of non-life threatening medial issues to the Emergency Room and monitor prisoner while they receive medical attention. May transport prisoners from Police Station to the County Jail, as necessary. May be required to qualify with personal protective devices to include handgun, taser, baton and chemical agents. Conducts non-urgent investigations such as, but not limited to: traffic control; abandoned vehicles; lost/found property; all misdemeanors when the suspect has left the scene; any call deemed appropriate by a supervisor for a Desk Booking Specialist to handle and does not expose the DBS to recognized hazards; missing child/adult; lost/stolen tag or vehicle; information or advice requiring explanation of the criminal justice system, laws or procedures; disturbances which are not in progress and where the suspect has left the scene; vandalism, theft, trespassing complaints when not in progress; obscene/threatening telephone calls; simple battery, not in progress and where the suspect has left the scene and is not expected to return and the incident is being reported at the police station; all other misdemeanors where the suspect is not expected to be on, at or near the scene. Utilizes computerized data entry equipment and various word processing, spreadsheet and/or file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary; maintains a variety of tangible files, filing and retrieving materials as requested or as otherwise necessary. Compiles materials from typed and handwritten copy, which requires use of a variety of complicated formats for preparing investigation reports, statements, correspondence, arrest records, forms, case file notes, etc.; assumes responsibility for accurate spelling, punctuation, format and grammar. Maintains inventory of office and detention supplies, preparing requisitions or purchase orders as necessary. Obtains fingerprints from the general public, as requested, for identification purposes; obtains fingerprints from newly hired personnel for inclusion in personnel files. Admits prisoners to detention center; ensures that prisoners are properly booked and searched and allowed calls to attorneys and relatives; obtains prisoners' fingerprints, palm prints and photographs; calls bondsman if necessary; and advises prisoners of all rules and regulations. Secures prisoners' property, properly storing and returning appropriate items upon release. Reviews logs and reports from previous shift; maintains knowledge of prisoner population and cell assignments; completes activity logs and reports. Supervises detention area to prevent escapes and maintain order; patrols entire jail area periodically. Inspects and cleans detention area to meet requirements of state and local officials. Assists County deputies in retrieving prisoners from detention for transport to County Jail or other institutions, logging prisoners out of City detention, as appropriate. ADDITIONAL JOB FUNCTIONS Performs other related work as required. The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.
    $44k-54k yearly est. 13d ago
  • A and B Level Technicians

    Coastal Hyundai

    Help desk analyst job in Melbourne, FL

    Coastal Hyundai and Genesis of Melbourne, Brevard County's busiest service department is looking to add A and B Level Technicians. Come join our team members today and become part of the Coastal Family! Immediate openings are available, and we are willing to train the right candidates. We offer the following: 1. Air-Conditioned Shop 2. Extremely competitive pay 3. 3-day weekend every other week 4. Matching 401k Plan, Holiday and Sick Pay 5. Fun working environment to everyday!
    $37k-53k yearly est. Auto-Apply 60d+ ago
  • IT Support Specialist

    Dave School 3.8company rating

    Help desk analyst job in Orlando, FL

    Job Description The IT Support Specialist will provide technical assistance with the installation and maintenance of hardware, software, network communication and workstations including troubleshooting, technical support and training. It will serve as a technical resource for site based staff and personnel. Minimum Requirements: Associate Degree in Information Technology or Computer Science. Minimum of 1 year of previous experience in network maintenance, desktop support and design. Certification of A+ and N+ Essential Duties and Responsibilities: Troubleshoots and maintains FTC approved site based networks, workstations peripherals/hardware and databases. Provides technical support for computer hardware and software as well as assisting users with the use of e-mail, internet, and office productivity software. Retrieve, review and/or modify data and deployment software. Track software licensing and the use of software on site in accordance with corporate policy. Maintain a database and inventory of technical equipment. Assist in the preparation and planning of the school-based technology plan and SOP. Oversees and maintain the school site. Responsible for keeping up to date on current technology being used by the company. Benefits: Medical Coverage -Including additional options HSA, and FSAs - Dependent, and Health Care Dental/Vision Insurance Coverage 12 Paid Holidays / Paid Time Off / Paid Volunteer Day 401[k] with 50% Employer Matching Short-Term Disability Life Insurance Supplemental Life Insurance Options Growth Opportunities / Education Assistance and Professional Development Benefits No Cost Benefits: Group Life Insurance Long Term Disability Talent Referral Program TicketsatWork - Discount Entertainment Program Enjoy a paid day off on your birthday (available to full-time employees after two years) Who We Are NUC University has been the institution of choice for a diverse population for more than 40 years. The institution comprises nine locations in Florida (Deland, Kissimmee, Orlando, Lakeland, South Miami, Pembroke Pines, Tampa, South Florida, and DAVE School), seven campuses in Puerto Rico (Arecibo, Bayamón, Caguas, Mayagüez, Ponce, Río Grande, and Escorial), an IBC Technical Division with 12 locations in Puerto Rico, and the NUC Online Division with students all across US and Puerto Rico. It offers degrees at various levels, such as diploma, associate, bachelor's, and master's, in fields including Healthcare, Construction, Culinary Arts and Hospitality, Beauty, Visual Arts, Business Management, Technology, Health Studies, Criminal Justice, Psychology, and Education. NUC University - Florida Technical College is an Equal Opportunity/Affirmative Action Employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law. The selected applicant will undergo a background check, educational verification, and drug testing.
    $38k-70k yearly est. 13d ago
  • Need Desktop Support Analyst

    360 It Professionals 3.6company rating

    Help desk analyst job in Orlando, FL

    This is Priya Sharma from 360 IT Professionals Inc. and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web development and Cloud computing and working with clients to deliver high-performance results. Job Description Requirement Must have experience with Windows10 FLVS is seeking one (1) resource to provide desktop technical support for our Infrastructure Services team. The Infrastructure Services Team requires a technical resource to provide dedicated Tier 2 support for our Laptop Refresh project. The ideal candidate has experience with Windows 10 laptop provisioning workflows, Windows application setup and configuration, setup and troubleshooting of computer peripherals, and provides excellent customer service. The resource will augment existing staff and may or may not be assigned project specific duties. The candidate is expected to meet all due dates and provide all deliverables in accordance with FLVS standards. The resource duties will be assigned by FLVS staff in accordance with the needs of the team. Any content developed and/or delivered for these services shall remain solely owned by FLVS. Additional Information Kindly share your resume to priya.sharma@_360itpro.com or call me on 510-254-33-00 Ext. 130
    $42k-53k yearly est. 1d ago
  • ITS Technician

    Traffic Management Solutions 4.2company rating

    Help desk analyst job in Fort Pierce, FL

    Role Description: The ITS (Intelligent Transportation Systems) Technician is responsible for the installation, maintenance, and troubleshooting of low-voltage systems and equipment related to transportation infrastructure. This includes systems like traffic signals, dynamic message signs (DMS), cameras, sensors, and other related technologies used in traffic management and public safety. The technician will work closely with project managers, engineers, and other team members to ensure systems are installed and maintained to the highest standards. Responsibilities: 1. Installation & Setup: Install and configure low-voltage systems such as traffic control systems, surveillance cameras, sensors, and communication equipment. Mount and secure devices, wiring, and components in accordance with safety standards. Ensure systems are properly connected, calibrated, and operational. 2. Maintenance & Troubleshooting: Perform routine inspections, maintenance, and repairs on ITS systems to ensure optimal functionality. Diagnose and troubleshoot electrical and mechanical issues with low-voltage systems, components, and wiring. Respond to service calls and emergency repairs in a timely and efficient manner. 3. System Testing & Calibration: Conduct tests to ensure systems are functioning according to specifications. Calibrate and fine-tune systems to optimize performance. Perform software and hardware updates as required. 4. Documentation & Reporting: Maintain accurate records of installations, maintenance activities, repairs, and system configurations. Provide reports on project progress, maintenance schedules, and system performance. Document any system malfunctions and repairs made. 5. Compliance & Safety: Follow all relevant safety procedures and codes while working on low-voltage systems. Ensure all work complies with local, state, and national electrical codes and regulations. Maintain a clean and organized work area, ensuring safe handling of equipment. Qualifications: High school diploma or equivalent (Associate's degree or technical certification in a related field preferred). Proven experience with low-voltage systems, electrical systems, or ITS technologies. Knowledge of traffic control systems, surveillance systems, sensors, and other related equipment. Familiarity with relevant electrical codes and safety standards. Ability to read and understand blueprints, wiring diagrams, and technical manuals. Strong troubleshooting and problem-solving skills. Good communication skills and ability to work as part of a team. Valid driver's license (for traveling between job sites). Why us: Competitive salary and benefits package including 401k matching; medical, dental, and vision insurance; company paid life insurance; company paid time off; company paid holidays; etc. Opportunities for professional growth and development. Chance to work on exciting and impactful projects. A commitment to safety and innovation. Supportive and experienced leadership team. Traffic Management Solutions is an Equal Opportunity Employer by both policy and practice. We encourage candidates from all backgrounds to apply. It is the intent of Traffic Management Solutions employment and personnel practices to conform to all Federal, State and local laws and regulations regarding non-discrimination.
    $35k-52k yearly est. Auto-Apply 60d+ ago
  • IT Helpdesk Representative

    Precision Enterprises, Inc. 3.5company rating

    Help desk analyst job in Cocoa, FL

    Job Description This position will collaborate with the Information Systems (IS) staff to provide technical assistance to clients who require support using customer hardware and software in accordance with the formal, sociotechnical, and organizational process components of information systems. This position will treat and respond to end-users as with a customer service orientation and will report activity to IS Manager, Engineering Manager and CFO. Key Responsibilities: Diagnose and resolve system incidents, problems, and events reported by customers. Troubleshoot system hardware and software and generate reports as required Perform account reconciliations to resolve discrepancies. Install and configure hardware, software, and peripheral equipment in accordance with business requirements for new and current system operators. Contribute to new employee onboarding or employee transfers and initiate orders for new equipment. In conjunction with HR Assist in the preparation of financial reports related to accounts receivable. Administer accounts, network access and rights, to approved equipment and systems. Diligently monitor and report client-level computer system performance and user trends. Log, coordinate, prioritize and schedule support requests alongside department resources and regular activities. Demonstrate access to network and other technological peripherals (i.e. shared scanners and printers) for new and current system operators. Collaborate internally with HR and Network Operations departments, as well as externally with vendors (i.e. internet service providers, telephone service providers, etc.). Keep logs of user issues and track completion. Escalate incidents, problems, and events IS Manager for prioritization directives Qualifications: Customer Service Experience Excellent Communication Skills Incident and Information Management Information Assurance Infrastructure Design Policy and Procedure Administration Information System Administration, Testing and Evaluation Problem Resolution Core cybersecurity principles and operation of computers and Microsoft Office. IT system operation, maintenance, and security needed to keep equipment functioning properly. Organizational security policies and industry best practices for service desk. Network security and computer networking methods, concepts, and protocols. Expertise in successfully identifying the solutions to less frequent and more complex system problems. Proficiency in conducting research for troubleshooting novel client-level problems. Proficiency in identifying degradation of system performance causes and initiating appropriate mitigation measures. Proficiency in configuring and validating network workstations and peripheral devices in accordance with business constraints and needs. Cyber threats, vulnerabilities, and specific operational impacts of cybersecurity lapses. Expertise in physical computer elements and operational design, including the functions of various components and peripheral devices. Proficiency in using the proper tools for repairing software, hardware, and peripheral system equipment. Ability to accurately depict incidents, problems, and events in the trouble ticketing system. Knowledge of best practices used for recording and querying and incidents, problems, and events that are reported. Remote access processes, tools, and proficiency related to customer assistance. Electronic devices. Knowledge of systems administration core concepts. Requirements: AA degree or Vocational certificate in computer-related field with two years' proven experience in computer network administration and maintenance. OR High school diploma with three years' proven relevant experience. Physical Requirements: Capable of striking keys on a computer keyboard and using a computer mouse. Lifting up to 25 lbs. Viewing computer monitor displays. Answering phones. Seated for long periods of time. Equipment to be Used: Computer, peripherals, printers, office equipment. Note Duties and skills required for this position are general and describe the principal functions, level of knowledge and skills required of this job. You should not consider it an all-inclusive listing of work requirements. You may be asked to perform other duties as assigned, including work in other functional areas. Willingness to contribute in such a manner is taken into consideration in job candidacy, transfer, and performance appraisal. “U.S. Persons" Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations ("ITAR"). Accordingly, the company will consider only "U.S. Persons" for this position. A "U.S. Person" includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., "green card" holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.
    $40k-73k yearly est. 21d ago
  • AV & IT Commissioning Lead Technician

    AV Hiring USA

    Help desk analyst job in Melbourne, FL

    Job Title: AV & IT Lead Commissioning Technician Salary: $30-$40 per hour Position Type: Full Time (Permanent hire) Industry: Audio Visual and Information Technology The AV/IT Commissioning Lead Technician ensures AV systems are fully operational, tested and meet performance specifications before handover to the client. This role performs installation, programming, system testing, and troubleshooting to ensure seamless functionality. Reports to Installation Manager. Key Responsibilities Lead, coordinate and prioritize project related tasks on a daily basis. Configure and/or program control systems, digital signal processors (DSPs), audio mixers and any other specialty devices used in the system design. Install and maintain AV/IT systems including racks, display devices, projectors, camera systems, video teleconferencing systems (VTC), microphones and speakers. Conduct final system testing, calibration, and quality assurance checks before project completion Troubleshoot and resolve performance issues in AVIT system configurations Provide daily job progress reports to the Installation Manager Provide training and documentation to end-users for system operation Work closely with engineers and field technicians to implement the system as specified in the engineering documentation. Maintain redline documents, and system configuration to be updated for final customer deliverables package. Maintain any other detailed commissioning reports and compliance documentation as needed. Support service and maintenance department on an as-needed basis Stay informed on firmware updates and best practices in system commissioning Required Qualifications: 10+ years of AV installation experience 3 - 5 years of AV commissioning and system testing experience Strong understanding of AV signal processing, networking, and control system programming CTS, CTS-I or equivalent certification preferred High level of experience with DSPs, control systems, and network audio/video distribution technologies Excellent analytical and troubleshooting skills Great communications ability to clarify and meet customer expectations Benefits Flexible 9/80 work schedule with every other Friday off Health, Dental and Vision Insurance Simple IRA with company match Paid Time Off Paid Holidays Employee Incentive Plan based upon KPI performance Comprehensive training programs
    $30-40 hourly 20d ago
  • Systems Support Specialist

    247Hire Demo

    Help desk analyst job in Orlando, FL

    Responsibilities: Provide technical support and troubleshooting for a variety of computer systems and software applications Assist users with hardware and software issues, including installation, configuration, and maintenance Diagnose and resolve network connectivity problems and ensure the reliability of network infrastructure Implement and maintain security measures to protect systems and data Provide training and guidance to users on the proper use of technology Maintain detailed records of support activities and document solutions to common problems Collaborate with IT team members to identify and implement process improvements Qualifications: 2-3 years of experience in a systems support or IT helpdesk role Strong problem-solving and analytical skills Excellent communication and customer service skills Proficient in Windows and mac OS operating systems Knowledge of networking protocols and troubleshooting techniques Familiarity with common software applications and productivity tools Ability to work independently and as part of a team Certification in CompTIA A+ or equivalent preferred
    $46k-74k yearly est. 40d ago
  • Help Desk Technician II

    Insight Global

    Help desk analyst job in Cape Canaveral, FL

    The IT Help Desk technician II is a hands-on role that requires an excellent communicator who can use their own initiative to work as a team or independently. The candidate will be responsible for supporting 300+ users both on-site and remotely in a fast-paced environment within a team of skilled IT professionals. The ideal candidate will be highly motivated and have a basic understanding of networking and servers as well as a thorough understanding of desktop and application support. This is a dynamic support role with growth potential where pro-activity, documentation skills, compliance, and a solution-driven mindset are required. This position is frequently the "face of IT" within the organization and needs to convey an attitude of caring and competence in all interactions. This role offers an individual with the basic skills the opportunity to expand their knowledge into all aspects of core IT administration, networking, and innovation. - Acts as a front-line interface to users, accepting requests for technical assistance and resolving routine computing problems. - Responds to user requests for service in a prompt, friendly, and customer service-oriented manner. - Provide Helpdesk coverage and log, prioritize, categorize, and document all phone and email requests received by the Helpdesk system. - Troubleshoot, diagnose, and resolve technical support issues for users, communicate status and follow through to completion. - Monitor, report, and respond accordingly to all systems alerts from the Monitoring System - Follow procedures to assign and escalate complex calls to the appropriate internal or third-party technical support person. - Provide hardware, software, telecom, printing, audio-visual, and network support to users and external clients as necessary. - Setup, deploy, and troubleshoot user endpoint devices, printers, and other PC hardware and peripherals. Knowledge of imaging technologies such as Microsoft Intune, Deployment Toolkit, and RMM tools is a plus. - Provide Basic (Level 1) support, troubleshooting, and problem-solving on a local area network (LAN) and on a wide area network (WAN) using standard network troubleshooting techniques and tools. - Provide basic telecommunications support for phone and voicemail utilizing MS Teams - Install, configure, maintain, troubleshoot, and resolve problems related to a wide variety of applications and other software. - Maintain an accurate inventory of all IT Equipment within the Helpdesk's Asset Management System. - Acts in a consultative role to end-users by providing recommendations regarding hardware, software, processes, etc., to enhance productivity and efficiency. - Assists in training of basic systems for new and current users when necessary. - Create new user access/login accounts as well as remove user files/access from network upon user separation. - Provide project support to Senior IT Operations technical staff as appropriate. - Manage individual projects as assigned, including planning, timelines, status updates, milestones, and completion of objectives. - Write essential documentation on procedures, troubleshooting steps and solutions including user guidelines for KB publication. - Provide rotating, on-call services for after-hours and weekend coverage. - Provide rotating, on-site weekend coverage. - Stay current on all affiliate technologies required for end-user support issues. - Perform other duties and responsibilities as assigned. This may include performance of duties not directly indicated in the job description. - Must maintain confidentiality. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - BA/BS degree in information technology or computer science or related field or 5 Years of job-related experience in directly supporting end users, customer support, computer operations, system administration or another related area. - Experience working in an Active Directory and Microsoft Cloud environments, working with Windows/AD, O365, Entra ID, OneDrive, Microsoft Teams, MS Defender suite and Intune. - Experience with Apple products such as iPad, MacBook, and Apple Operating Systems. - Experience with iOS and Android-based products. - Experience working in a networking environment. - CompTIA Security + or higher, or ability to achieve certification within 90 days. Licenses / Certification Required: - Possess a valid Florida Driver's License. - Able to secure a Transportation Worker Identification Credential (TWIC). Physical Requirement - Tasks involve the ability to exert light physical effort in sedentary to light work. - May involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (20-50 pounds). Environmental Requirements - Degree of flexibility and are likely to require evening/weekend work and participation in an on-call rotation - Office Environment - with the ability to travel to and from other offices/buildings. - Microsoft Certified Desktop Support Technician (MCDST), preferred. - Microsoft Certified System Administrator (MCSA), preferred.
    $34k-56k yearly est. 20d ago
  • Surgery Inventory/ System Support Specialist - Surgical Supplies Unit

    Orlando Health 4.8company rating

    Help desk analyst job in Orlando, FL

    The Surgery Inventory/ System Support Specialist establishes and maintains inventory par levels, ensuring high service levels and optimal investment in inventory. Location: Orlando Health Winnie Palmer Hospital for Women & Babies, Orlando, FL Department: Surgery Inventory/ System Support Specialist Type: Full-time (40 hours) Shift: Monday - Friday (7:30AM - 4:00PM) (no calls or weekends) Winnie Palmer Hospital for Women & Babies Located on the downtown Orlando Health campus, Orlando Health Winnie Palmer Hospital for Women and Babies provides specialized care that covers all facets of women's health, from comprehensive gynecological services and minimally invasive surgeries to general obstetrics and high-risk pregnancies and births. Orlando Health Winnie Palmer welcomes nearly 14,000 babies each year. Our 350-bed hospital includes 142 beds in neonatal intensive care units (NICUs), making Orlando Health Winnie Palmer one of the largest NICUs in the nation. We are proudly the first - and only - hospital in Florida to offer in utero surgery to repair spina bifida. Named a Top Teaching Hospital by The Leapfrog Group, our hospital also is proudly recognized as a "Best Children's Hospitals in Neonatology" by U.S. News & World Report and has held Magnet Recognition from the American Nurses Credentialing Center since 2013. Forbes has named Orlando Health as one of America's Best-In-State Employers. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you. Responsibilities Essential Functions Establishes supply locations, unit of measures, and assorted data elements for site inventory location. Daily reviews on- hand quantities, caseload schedule, and physician needs. Places appropriate requisition orders to meet departmental supply needs. Reviews daily charge edit report. Identifies lost charges, researches and corrects errors. Works with System Administrator, Operations Manager and Patient Financial Services to maximize departmental revenue. Utilizes system to document charges into Affinity System. Journals Perioperative Record data into system. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Investigates and recommends costs savings opportunities. Works on special projects as assigned. Participates in Corporate Surgical Materials Management meetings, coordinates activities with other facilities, supports corporate standardization efforts. Qualifications Education/Training Associate's degree in a healthcare related field; or Five (5) years of directly related work experience may substitute for the Associate's degree (in addition to the requirements listed in the Experience section). Licensure/Certification None. Experience Five (5) years experience in an inventory environment. Familiarity with automated materials management systems. Education/Training Associate's degree in a healthcare related field; or Five (5) years of directly related work experience may substitute for the Associate's degree (in addition to the requirements listed in the Experience section). Licensure/Certification None. Experience Five (5) years experience in an inventory environment. Familiarity with automated materials management systems. Essential Functions Establishes supply locations, unit of measures, and assorted data elements for site inventory location. Daily reviews on- hand quantities, caseload schedule, and physician needs. Places appropriate requisition orders to meet departmental supply needs. Reviews daily charge edit report. Identifies lost charges, researches and corrects errors. Works with System Administrator, Operations Manager and Patient Financial Services to maximize departmental revenue. Utilizes system to document charges into Affinity System. Journals Perioperative Record data into system. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Investigates and recommends costs savings opportunities. Works on special projects as assigned. Participates in Corporate Surgical Materials Management meetings, coordinates activities with other facilities, supports corporate standardization efforts.
    $56k-75k yearly est. Auto-Apply 5d ago
  • Entry Level Helpdesk Specialist in Orlando (Spanish/English)

    Patriot 4.3company rating

    Help desk analyst job in Orlando, FL

    U.S. Citizenship is required and will be verified. You MUST be a current Florida resident residing within one hour of 32803. The Service Desk Analyst I serves as the first point of contact for our Company and our customers' day to day IT related requests in a 24/7/365 call center environment. This position could support one, or both, of the client's TSD (Technical Service Desk) tier 1 or ASD (Account Service Desk for Automated Commercial Environment (ACE) application) tier 2 environments providing Analyst I level support. Primary job functions include providing high level customer service to resolve all first level IT related issues, isolates problems, determine and implement solutions as well as diagnosis and dispatch to additional support staff. Qualified candidates must be self-motivated, organized, and have strong customer service skills. This position handles requests for support relating to the remote access and repair of personal computers, printers, servers, related systems and access to these systems. Responsibilities: Provide remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware Respond to email messages, web inquiries, and or phone calls for customers seeking help Logs all request into the Government tracking system (Remedy) Adds new users to the network and specifies their directory structures and system access, password resets, troubleshoots network usage and peripheral issues, resolves LAN connectivity issues and maintains LAN and internet connections Troubleshoots hardware and software problems, assists users with desktop applications and provides user training Utilizes support applications to track user requests from trouble ticket generation to resolution Escalates problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner Provides first-level telephone, email, and web support for computer systems, which may include software, hardware, and telecommunication systems Follow up with customers to ensure issue has been resolved Gain feedback from customers about computer usage Run reports to determine malfunctions that continue to occur Knowledge and skills: Strong customer service focus Excellent listening skills Working knowledge of basic hardware and software systems Working knowledge of Microsoft products such as Outlook, Word, Excel, etc. Basic remote troubleshooting skills and the use of remote troubleshooting applications Detail oriented and well organized Ability to multitask Self-motivated Multilingual (Spanish, English) a plus Education and work experience: High School Diploma or equivalent Certificate in Computer or IT related area of study or equivalent preferred One to two years industry experience, support center or helpdesk preferred MCSA (Microsoft Certified Systems Administrator) preferred A+ Certification preferred Clearance Requirement: Must pass a DHS/CBP background Investigation Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law. Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. About Patriot LLC: Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers. In 2014, Patriot's CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve. In 2013, we received the Baltimore Business Journal's award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design. In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas. As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms. Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available. #ZR Company website: ************************** Company address: 9520 Berger Road Suite 212 Columbia MD 21046 Location: This position will be based at the customer site in Orlando, FL Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law. Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. To request accommodations for the application process please contact ******************* or call ************. About Patriot LLC: Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers. In 2014, Patriot's CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve. In 2013, we received the Baltimore Business Journal's award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design. In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas. As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms. Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available. As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement. Company website: ************************** Company address: 9520 Berger Road Suite 212 Columbia MD 21046
    $29k-38k yearly est. Auto-Apply 6d ago
  • Field IT Support Technician

    McLane 4.7company rating

    Help desk analyst job in Orlando, FL

    is on site in Ocala, FL. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details\: Day 1 Benefits available\: company paid life and AD&D insurance and Employee Assistance Program (EAP). Generous benefits available on your 60th day\: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. Get paid early. Get paid fast. 401(k) Profit Sharing Plan after 90 days. Paid holidays, vacation time, parental leave, tuition assistance, and more! DUTIES OF POSITION: · Provides systems analysis, support, inventory and installation of all McLane Company, Inc. hardware and software at McLane DC. Maintains documentation of all installation guidelines, and support processes. · Provides technical support which includes all computers, laptops, servers, data network equipment, and printers at McLane Co. Centers. · Responsible for the installation and support of the uninterrupted power supply, security camera systems, and badge access systems with additional technical assistance from the Home Office. · Resolve Microsoft Windows operating systems and Microsoft Office products related issues with assistance/direction from Home Office teams. · Resolve hardware issues with computers, printers, and hand wireless devices with assistance/direction from Home Office teams. · Resolve label printer issues. · Provide installation and/or upgrades of new hardware and software to the client environment, including computers, laptops, servers, data network equipment, and printers with precise directions from infrastructure team. · Provide installation of computers, and peripheral equipment due to upgrades, new purchases, teammate moves or hardware failures. · Provide technical support on enhancements of PC hardware, software, printers, security badge access systems, security camera systems and LAN/WAN at the division. · Follow detailed instructions for adding devices to the wireless network. · Provide consultation or advice from Home Office team to an individual or management about the technical issues the business is experiencing. · Consult with end users and management teams to determine hardware, software or system functional specifications. · Provide consultation or advice with the assistance from the Home Office teams to management regarding technical issues. · Collaborate with Home Office Network Team to maintain a stable network environment. · Coordinate preventative maintenance on the uninterrupted power supply (UPS). Schedule battery and system replacements with UPS vendor. · Work with security camera vendor for installation and maintenance. · Collaborate with onsite People Department for changes to access groups and levels within the badge access system. · Perform hardware and software inventories. · Provide written and verbal communication to business and IT management on the resolution of technical issues. · Update all divisional issues in JIRA. · Establish and maintain communication with the customer and management teams. · Assist the center with the creation of the Automation Systems restoration plan. · Monitor and communicate accurate downtime the division is experiencing during an outage. MINIMUM SKILLS AND QUALIFICATION REQUIREMENTS: A teammate in this position must have · Minimum 3 years experience in IT in a Windows environment · Knowledge of Cisco networking language and equipment · Ability to make a network patch cable from instructions provided · Ability to follow instructions on paper or commands via a phone conference during the installation/deployment of hardware or software or while resolving a hardware or software problem WORKING CONDITIONS: · Warehouse environment · Office environment Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $31k-49k yearly est. Auto-Apply 20d ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Melbourne, FL?

The average help desk analyst in Melbourne, FL earns between $25,000 and $48,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Melbourne, FL

$35,000

What are the biggest employers of Help Desk Analysts in Melbourne, FL?

The biggest employers of Help Desk Analysts in Melbourne, FL are:
  1. A-Line Staffing Solutions
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