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Help desk analyst jobs in Mississippi - 473 jobs

  • PC Technician

    Teksystems 4.4company rating

    Help desk analyst job in Vicksburg, MS

    IS ON-SITE IN VICKSBURG, MS** Under general supervision, the candidate will provide second-tier support to end-users for PC, server, mainframe applications and hardware. The candidate will offer support with problems that the first-tier of help desk support is unable to resolve. The candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. The candidate may simulate or recreate user problems to resolve operating difficulties. The candidate will recommend systems modifications to reduce user problems. The candidate will maintain currency and high level of technical skill in field of expertise. Support responsibilities include software installation, and configurations. The Help Desk Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. *Skills* Windows 10, Windows 7, Hardware, Desktop, Active directory, Imaging, Troubleshooting, ticketing system, Deployment, Desktop troubleshooting, Installation, Technical support, Office 365, Customer service, Desktop hardware, Install, Hardware installation, Help desk support, Workstation, Printers, Support *Top Skills Details* Windows 10,Windows 7,Hardware,Desktop,Active directory,Imaging,Troubleshooting,ticketing system *Additional Skills & Qualifications* Required Skills: Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment Experience supporting Windows 7, Windows 10, and MS Office 2013. Experience using Remedy or a similar ticketing system. Strong analytical and follow through skills. Strong verbal and written communications skills. Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments. Ability to work well independently on defined tasks. Ability to work well as part of a team. Desired Skills: Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits) Prior USACE/ACE-IT experience Experience working in a DoD environment Experience supporting Office 365 o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Experience Level* Intermediate Level *Job Type & Location*This is a Contract position based out of Vicksburg, MS. *Pay and Benefits*The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Vicksburg,MS. *Application Deadline*This position is anticipated to close on Jan 21, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $20-30 hourly 1d ago
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  • Treasury Solutions Support Specialist

    Renasant Bank 4.3company rating

    Help desk analyst job in Tupelo, MS

    Job ID 2026-14997 The Treasury Solutions Support Specialist fulfills a key role for Renasant Bank's Treasury clients. This person must be motivated and passionate in creating legendary client support experiences through inbound and outbound service interactions with Treasury Solutions clients. This position serves as the front line for Treasury Solutions to respond to questions and issues, from clients and our banking partners, in a timely and efficient manner. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER Responsibilities Must be a passionate advocate for providing exceptional client experiences for all Treasury Solutions products thereby attaining client retention and referenceability Capture customer information in the core system or CRM database that promotes Know Your Customer as related to their Profile, Relationship, Preferences, and Interactions Document the problem solving process such as decisions made, actions involved and final resolution in the core system or CRM database Ensure that all relevant parties are updated frequently through the core system or CRM Resolve client requests through proficient use of system tools, research and navigation within/outside the organization, or escalation to appropriate resource Ensure any follow-up needed is provide timely Escalate all complex and technical questions and issues to the appropriate resource as quickly and efficiently as possible ensuring that all known data regarding the incident is provided Display patience and empathy in handling tough cases and/or difficult clients Gather and document client feedback for sharing with the Product and Sales teams Engage in continuous self-performance evaluation and self-training projects Stay current and knowledgeable on all Treasury Solutions products and services Stay current on industry trends (market conditions, regulatory changes, and competitor offers) to be effective in responding to client inquiries and needs Adhere to Renasant Bank's Service Standards Policy and Core Values - RNSTX Flexibility with work schedule, including possible nights and weekends Adhere to regulatory guidelines for customer authentication and product disclosures Maintain confidentiality and security of customer information according to regulatory guidelines and company policies Seek opportunities to differentiate the customer experience through identifying solutions suitable for client's current or future needs based on life events and risk tolerances Perform other related duties as assigned Qualifications A high school diploma or equivalent; Bachelor's degree is preferred At least three years' banking experience with at least 1 year in a client facing role A proven track record of understanding the client needs and delivering exceptional client service consistently Excellent written and verbal communication skills is required. The Specialist must be able to manage internal and external relationships efficiently and effectively with the ability to articulate solutions to both internal and external stakeholders. Excellent customer service skills Strong analytical and problem solving skills Demonstrated initiative and innovation to resolve issues effectively and efficiently - ability to "think outside the box" PC Proficiency with various systems and software, including but not limited to Microsoft Office products Must be able to: Work and collaborate with others as a team at all levels Multitask effectively Organize and prioritize tasks to achieve goals Perform role with minimal supervision Be committed to seeking opportunities for continuous improvement and possess the ability to achieve results despite challenges Ability to understand and apply policies and procedures of federal/state regulations Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.
    $28k-33k yearly est. 4d ago
  • Signal/ITS Technician

    Arcadis Global 4.8company rating

    Help desk analyst job in Jackson, MS

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: Arcadis is seeking a Signal / ITS Technician to join the team in Jackson, MS who has experience in maintaining and operating traffic signals and their associated Intelligent Transportation Systems (ITS) devices. In this role you will assist our growing ITS and traffic engineering group on projects in Mississippi and in other states throughout the Southeast. This role requires a willingness to travel and work in outdoor environments along transportation routes. We partner with our clients across the globe to design thriving and connected cities and communities that enable opportunity for all and keep the world moving. Climate change, urbanization and digitization trends are requiring today's mobility projects and systems to address an evolving set of demands from the world's growing population. We design connected, sustainable solutions that integrate existing infrastructure with new technologies, and optimize the mobility of people and goods. Role accountabilities: As a Signal / ITS Technician you will be responsible for the maintenance of Signals and associated detection devices, as well as Intelligent Transportation Systems (ITS), including, but not limited to: fiber optic, wireless and cellular communication networks and associated Layer 2/3 switches, and routers, CCTV systems, Vehicle Detection Systems and Dynamic Message Signs. You may be involved in the installation, configuration or construction engineering and inspection of said systems in Southeastern states. The ideal candidate will be a strong team player, working collaboratively with colleagues to ensure a safe and efficient work environment. They will prioritize health and safety in all aspects of their role, adhering to best practices and regulations while maintaining awareness of potential hazards in outdoor traffic areas. This role requires a willingness to travel in the Southeast United States and work in outdoor environments along transportation corridors. Candidates should be comfortable working near traffic and at heights greater than 10 feet. Additionally, they should have an understanding of, or a willingness to learn, CCTV systems, communications network infrastructure, and electrical systems to support various project needs. Experience with Intelligent Transportation System Devices including, Closed Circuit Television (CCTV), Dynamic Messaging Signs (DMS), Vehicle Detection Devices and others will be preferred but can be taught for more junior candidates. Role accountabilities: * Troubleshoot traffic signal components and devices * Quickly respond to notifications from the client * Become familiar with client ITS network and communications architecture * Demonstrate experience with client traffic signal systems * Maintenance and Repair of Traffic Signal and ITS devices (Reactive, Proactive and Preventative Maintenance) * Traffic signal ground and aerial preventative maintenance Candidates must have customer service experience, G=good written and verbal communications skills, and willingness to travel to assignments throughout the Southeast United States Qualifications & Experience Preferred Qualifications: * 8 or more years of experience in specialist/technical area of work * Experience working with aerial equipment including bucket trucks and/or manlifts * NFPA 70 Electrical or the willingness to obtain after hire * IMSA Traffic Signal Technician or the willingness to obtain after hire * Fiber Optic and/or Wireless Communications * Maintenance Engineering and Inspection of ITS and Signal Systems, Construction Engineering and Inspection of ITS and Signal Systems Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $57,786 - 92,457. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location. #LI-HYBRID #Mobility-NA #Mobility-ANA-Jobs #Traffic-ANA #LI-HA1
    $57.8k-92.5k yearly 60d+ ago
  • On-Call IT Field Technician - Jackson, MS - Hiring NOW

    Geeks On Site 3.1company rating

    Help desk analyst job in Jackson, MS

    On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
    $35 hourly Auto-Apply 60d+ ago
  • IT Support Specialist

    Teksynap

    Help desk analyst job in Mississippi

    **Responsibilities & Qualifications** **RESPONSIBILITIES** + Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training. + Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems. + Performs analysis of user requirements and IT processes to enhance efficiency and service delivery. + Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements. + Develops, updates, and maintains problem tracking databases and knowledge repositories. + Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment. + Performs system and data backup and recovery operations. + Develops user training materials and conducts end-user computing and information systems training sessions. + Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions. + Prepares business cases and implementation plans for IT service improvements. + Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes. **REQUIRED QUALIFICATIONS** **Clearance** + Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance **Certifications** + DoD 8570 IAT Level II Baseline Certification + COMPTIA Security+ CE + Cisco Certified Network Associate (CCNA) + COMPTIA Cybersecurity Analyst (CySA+) + Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP) + Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC) + Certified Network Defender (CND) + Systems Security Certified Practitioner (SSCP) + One of the following Google Cloud Platform: + Google Associate Cloud Engineer + Google Professional Cloud Architect + One of the following cloud or systems certifications: + AWS Certified Cloud Practitioner + AWS Certified Security - Specialty + AWS Certified Solutions Architect - Associate + AWS Certified Solutions Architect - Professional + AWS Certified SysOps Administrator + Microsoft Certified: Azure Administrator Associate + Microsoft Certified: Azure Solutions Architect Expert + Microsoft Certified Azure Security Engineer Associate + Oracle Cloud Infrastructure Cloud Operations + Red Hat Certified Engineer + Red Hat Certified System Administrator **Experience** + Six (6) years of progressive experience in the field of Information Processing. + Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions. + Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems. **Desired Experience and Skills** + Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions. + Experience administering Windows and Linux operating systems in large enterprise environments. + Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions. + Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner. **Overview** We are seeking an IT Support Specialist to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at **************** . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location: Remote + Type of environment: Remote + Noise level: Medium + Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: 10% **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** + U.S. Citizen + Secret Clearance **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. \#remote #telework #linkedin \#LI-Remote (turn font to white) **Job Locations** _US-VA | US-AZ | US-AR | US-CT | US-ID | US-IN | US-IA | US-MI | US-MS | US-MO | US-KS | ..._ **ID** _2025-8636_ **Category** _Technical Support/Help Desk_ **Type** _Regular Full-Time_
    $31k-50k yearly est. 60d+ ago
  • Help Desk Technician

    Computech Corporation 4.3company rating

    Help desk analyst job in Blue Springs, MS

    # Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting) # Desired Experience : 3.00 yrs. # General Description : Support technician responsible for installation and troubleshooting primarily desktops, laptops, printers, plotters, telecom devices (cell phones, iPhones) at Toyota Motor Manufacturing Mississippi. Other responsibilities may include support and setup for video conferences, and support for Data Center equipment (server, network, and infrastructure). # Requirements/Must Have : > In-depth knowledge of Windows 7 and excellent troubleshooting skills. > Working knowledge of Active Directory, TCP/IP, DNS, DHCP, VLANs, SCCM. > Professional demeanor with excellent written/verbal communication skills and a high level of quality and attention to detail as there is constant interaction with the business community, including executive level staff. > In-depth knowledge of Microsoft Office 2010 and other standard office environment applications. > Must be a self-starter and be able to follow and enforce defined division processes. > Excellent organization and time management skills in addition to a high level of problem solving and analysis. > Working knowledge/experience of PC imaging tools, remote control tools and Microsoft Outlook 2010 experience. > Responsible for setup and support of multipoint videoconferences on campus. > Ensure exceptional customer service and support with prompt problem resolution and follow up with customers. > Responsible for support of remote VPN/connectivity. > Ability to lift 50 lbs. # Skills & Qualification : MCSE certification is preferred. Additional Information Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices)
    $35k-59k yearly est. 1d ago
  • Client Support Technician Team Lead

    State of Mississippi

    Help desk analyst job in Mississippi

    No available description Health/Prescription Insurance Eligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits. Wellness Benefits Employees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible. Life Insurance All eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices. Optional Insurances Many agencies offer discounted premiums for dental, vision, and cancer insurance. Flexible Spending Accounts Many state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes. Paid Personal Leave and Sick Leave Full-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18 days of personal leave annually and 12 days of sick leave annually. Military Leave In accordance with federal law, all employees serving in the armed forces or the military reserves are entitled to 15 days per year for military training. Holidays Employees receive up to 10 paid holidays to enjoy many of our nation's celebrations with family and friends. Retirement Programs The State of Mississippi provides all its employees a Defined Benefit/Defined Contribution Retirement Program. Employees become vested in the State's retirement system after 8 years of employment. Both you and your employing agency contribute toward your retirement. More detailed information regarding the State's retirement program can be found at *************************** Deferred Compensation State agencies offer several opportunities for their employees to participate in a deferred compensation voluntary retirement savings plan. More information can be found at Deferred Compensation. State Credit Union All state employees are eligible to participate in the Mississippi Public Employees' Credit Union. This organization offers state employees special savings and borrowing plans. For more information about this program, call ************. Tuition Reimbursement Many state agencies provide opportunities for their employees to achieve higher education through tuition reimbursement. Common programs include medical and nursing fields, accounting, and business/administrative fields. Career Development and Training The Mississippi State Personnel Board offers several management and administrative certification programs, as well as professional development courses to enhance employee value to the agency. Individual agencies also offer technical training and allow membership in professional organizations to employees in their specific fields of employment. Promotional Opportunities Employees who have completed 6 or more months of service are eligible for promotional opportunities within state government employment. Minimum qualifications must be met. Career Ladders Many job classifications provide career-ladder opportunities based upon attainment of competencies. These career ladders can increase an individual's salary, provided funds are available within the agency. 01 How many years of related experience do you have in an IT end user support environment.? Refer to the job posting for an explanation of related experience. * None * Less than 1 year of experience * 1 year of experience * 2 years of experience * 3 years of experience * 4 years of experience * 5 years of experience * 6 years of experience * 7 years of experience * 8 years of experience * 9 years of experience * 10 years of experience * 11 years of experience * 12 years of experience * 13 years of experience * More than 13 years of experience 02 What is the highest level of education (or semester hours of college) you have completed? * None * GED / High School * 1 year / 30 semester hours * Associate's Degree / 2 years / 60 semester hours * 3 years / 90 semester hours * Bachelor's Degree * Master's Degree * Specialist Degree * Doctorate Degree Required Question Employer State of Mississippi Address 210 East Capitol Street Suite 800 Jackson, Mississippi, 39201 Phone ************ ************ Website ********************************************************
    $100k yearly 40d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Help desk analyst job in Richland, MS

    This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $29k-39k yearly est. 1d ago
  • Software Support Analyst

    Vergent LMS

    Help desk analyst job in Ridgeland, MS

    Vergent LMS engineers a market-leading SaaS lending platform that empowers lenders to manage their retail and online lending operations through a sophisticated software suite featuring data-rich dashboards and enhanced analytical reporting, powered by its AI and machine learning capabilities. With talented employees nationwide and offices in Ridgeland, Mississippi and Plano, Texas, Vergent LMS is one of America's fastest-growing privately held companies and has been listed on the Inc. 5000 list for seven years. From small business startups to enterprise-scale corporations, Vergent's innovative technology solutions power the lending operations of a diverse portfolio of clients located in the US, Canada, and Central America. At Vergent LMS, we take our work seriously, but we don't take ourselves very seriously, with employee recognition, frequent company-supported events, and a company culture that is second to none. If you're passionate about what you do, but you want to be a part of a company that values it's employees and has built a culture around the concept of "work-life balance," then Vergent LMS is your career destination. Introduction As an Application Support Analyst, you will join a dedicated team of customer support professionals responsible for the initial review, troubleshooting and testing of all client support requests. This role requires the ability to provide critical, real-time analysis and problem-solving solutions to our software clients by asking applicable questions and retracing the steps and processes utilized by the customer to identify the potential cause of their reported problem. Once the problem is determined, the analyst may decide if collaboration with other quality assurance and software development teams is necessary to provide the optimal solution. Your responsibilities will include developing an intimate knowledge of the features, functionality, and security of our industry-leading loan management software in addition to maintaining an ongoing awareness of over 60+ external connections to vendor partner software products which expand our software's capabilities. Essential Functions Take ownership of incoming issues/requests from customers with a sense of urgency. Must be capable of troubleshooting the cause of a reported problem by walking through the client's steps leading up to the problem, reproducing the reported problem within Vergent's software test environment, and finally, documenting (in detail) the steps taken, including the course of action taken to resolve the problem. Must possess strong communication and critical thinking skills and be able to ask the correct questions necessary for testing a reported problem and providing a potential solution. Must be willing and able to stay abreast of new company software and updates. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Competencies Ability to take initiative related to the software and its updates Document configuration and editing experience Proficiency in Adobe Acrobat Strong time management skills Intensive customer Focus Problem Solving and Analysis Product Knowledge Quality Focus Collaborative team building Active Listening Multi-tasking Must be punctual and able to work the established hours 2 or more years of experience as a software support analyst Work Environment This job operates in a casual office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Company Benefits Employee Recognition Program Flexible Schedules Casual Dress Code Health Insurance Dental/Vision Parental Leave 401K & 401K Matching Long-Term Disability (100% covered) Life Insurance (100% covered) Supplemental Insurance Coffee and Snacks Provided
    $41k-61k yearly est. 60d+ ago
  • Desktop Support - Level 2 :: Blue Springs, MS

    Axius Technologies 4.1company rating

    Help desk analyst job in Blue Springs, MS

    This opportunity is with a multibillion $ Global giant based in United States, Canada & Mexico, with 16 different delivery centers and Regional offices in North America & more than 300,000 people working worldwide.This job gives you an opportunity to work with an organization which has been consistently in the top 5 best employers in US & Europe.We are sure that you wouldn't let this opportunity go by! Sounds interesting? Read on further to understand the role Job Description Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling RESPONSIBILITIES: • Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. • Analyze, resolve, respond to, and document end user inquiries • Install desktop/Laptop software using approved tools • Troubleshoot operating system • Troubleshoot connection issues with LAN/WAN • Update tickets with accurate and timely records of work performed, and resolution detail • Maintain and contribute to a knowledge base • Coordinate hardware warranty repair • Escalate to 3rd party vendors when necessary • Responsible for raising and coordinating problem management issues • Perform additional tasks (end user/infra related) when required • Participate in projects • Strong understanding and skills in SLA, KPI Management Qualifications Desktop Support - Level 2 Additional Information Axius Technologies is a leading multimillion $ Global Talent Development Corporation, building skilled manpower pool for global industry requirements. The Company which was set up in 2007, to help the nascent IT industry overcome its human resources challenges, has today grown to be amongst world's leading talent development organization. We help IT consulting services organizations and end user organizations in identifying niche skilled IT resources on contract and full time basis. Axius has delivered top notch talent throughout North America, CALA, EMEA and APAC & we are proud to be have been featured in FORBES MAGAZINE as one of the leading IT recruitment organizations in North America
    $50k-83k yearly est. 1d ago
  • IT Location Support Specialist - Japan

    H&M 4.2company rating

    Help desk analyst job in shubuta, MS

    Job Description WHAT YOU'LL DO As Location Support Specialist, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services' pro-longed arm on site to provide technical assistance and support in troubleshooting. You will: * Provide on-site technical support for issues that cannot be resolved remotely. * Install and configure hardware and services for new employees and office setups. * Maintain infrastructure through physical checks and collaborate with service partners for lifecycle activities. * Manage hardware inventory, market search, order, coordinate technical services, and handle invoices. * Document tasks, track progress, and communicate improvement areas effectively. WHO YOU'LL WORK WITH As Location Support Specialist, you'll work closely with all users in stores & offices, global support teams and external vendors to ensure effective and cost-efficient location support. This role will be reporting to NEA BT Operations Manager. WHO YOU ARE We are looking for people with… * Experience in providing hardware and software diagnostics and support. * Proficiency in operational understanding about common office, store and warehouse equipment and technologies (printers, laptops, smartphones LAN etc.). * Having a holistic approach and a will to solve issues by finding and fixing the root cause and the ability to multi-task and handle different situations/and people in parallel. And people who… * Collaborate inclusively, empower others through trust and active listening, and foster innovation with flexibility and openness to risk. * Take ownership for continuous improvement, act resourcefully and proactively, and maintain clarity in communication and execution. * Lead with honesty by being sincere, self-aware, and open-minded in all interactions. WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOU'LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our colleagues attractive benefits with extensive development opportunities around the globe. * All our colleagues receive a global employee discount, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our global employee discount, all our colleagues are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here. * In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. JOIN US Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it's our people who make us who we are. Take the next step in your career together with us. The journey starts here. If you feel that your experience, skills and ambitions are right for this role, please send your application in English as soon as possible, . Due to data policies, we only accept applications through career page. * We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application. QualificationsAdditional Information
    $23k-32k yearly est. 26d ago
  • IT Service Technician

    Smartech

    Help desk analyst job in Jackson, MS

    SMARTECH is a National Service Provider of PC, Server, and Printer maintenance and repair. We are looking for a highly motivated IT contractor to work in a fast-paced field service role. Applicants should have 2 years IT hardware experience. When you partner with SMARTECH you talk to real people that want you to succeed. We offer several industry certifications at NO COST to you. Not only are they great to hone the skills you already have, but also look great on your resume! Role Purpose The majority of the work activities of the Field Service Representative 1 role are performed in a highly-directed environment. Assignments range from repair activities, which include replaceable unit swapping, image loading, and unit testing using a detailed script. Will also perform other non-troubleshooting duties. Direction is provided by script, help desk or service desk in a Next Business Day (NBD) service delivery environment. Key Responsibilities / Outcome Position operates in a highly directed workforce environment to handle NBD, DTS calls, installing and servicing PCs, and PC peripherals and/or electronic equipment Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script May perform routine installs, moves, adds and changes as part of a directed team. Performs scripted image loading, unit diagnostics and replaceable unit swapping Runs basic diagnostics and performs basic module replacement on PCs, servers and peripherals Performs preventative maintenance activities on certain products as directed Maintains a high degree of professionalism in actions, demeanor and dress.Insures customer satisfaction throughout Key Qualifications General knowledge of desktop hardware (specifically motherboards).and software including basic knowledge of Microsoft applications Basic mechanical skills and understanding of electrostatic discharge (ESD) procedures Ability to resolve basic / non-complex problems as directed Be local and/or live within 25 miles of the city/service area. Unrestricted work authorization. Valid driver's license. Reliable transportation. Smartphone. Working Place: Jackson, Mississippi, United States Department : Unisys
    $29k-47k yearly est. 60d+ ago
  • Information Technology Technician - Simpson County School District

    Teach Mississippi 4.0company rating

    Help desk analyst job in Mississippi

    Technology/Computer Technician District: Simpson County School District Position Title: Information Technology Technician Department: District Office/ Office of Technology Reports to: Director of Technology Status: Classified JOB GOAL: Under the general supervision of the Director of Technology, this position provides an operational digital device environment in order to facilitate the efficient and effective use and integration of technology in the district's administrative and educational processes to help increase administrator, teacher, and student knowledge of technology and its appropriate use as a learning tool. QUALIFICATIONS: High school diploma required, associates, or bachelor degree in technology-related field preferred Experience implementing, troubleshooting, and maintaining end-user digital devices Basic knowledge of DHCP and networking principles Must have excellent written and verbal communication skills Familiarity with switches and VoIP preferred A+ and/or Net+ certifications preferred Knowledge of: Operational knowledge of end-user operating systems and hardware Strategies for troubleshooting technology devices and digital environments Network cabling and termination along with connectivity testing Digital device imaging and software deployment processes Operational knowledge of VoIP systems and end-user devices Operational knowledge of basic wireless networking and equipment Ability to: Set-up, install, and maintain district computer systems. Recommend and/or install workstation hardware and software upgrades Setup, install, and maintain printers, computer peripherals, and their related software Install and troubleshoot computer software while maintaining license requirements Perform repair of computer hardware, printers, and peripherals, including acquisition of parts and maintaining service related records Coordinate the annual cleaning and preventive maintenance of district computer and network equipment Provide support to end users through their requests for services by troubleshooting site hardware, software and wiring problems Provide basic training on the care and operation of district computer equipment and software as needed Provide input as needed for school technology planning and network operation ESSENTIAL DUTIES AND RESPONSIBILITIES: Such duties and responsibilities as may be assigned, including but not limited to: Responding to and troubleshooting help desk tickets Installing and troubleshooting network-based equipment in collaboration with Network Administrator Installing and troubleshooting software on end-user digital devices Troubleshooting local and network printing issues Implementing, configuring, and maintaining digital and technology-related devices Maintaining accurate and thorough documentation Perform basic duties and functions of an IT Technician for the District Office Demonstrates prompt and regular attendance Supports the Simpson County School District's Mission, Vision, and Strategic Plan Performs other duties as assigned by the Superintendent SUPERVISORY RESPONSIBILITIES: N/A PHYSICAL DEMANDS and Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to speak and listen for extended periods. The employee is also required to sit or stand for long periods, and regularly to move; use hands or fingers to handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and move up to 20 pounds, and occasionally lift and move up to 30 pounds. Specific vision abilities required for this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is further required to have the physical, mental, and emotional stamina to fully perform the duties and responsibilities of the position, and the mental acuity to collect, evaluate, and interpret data; to reason; to define problems; to establish facts; to draw valid conclusions; and to make effective judgments and decisions. EVALUATION: Performance of this job will be evaluated in accordance with provisions of the Simpson County Board of Education Policy on Evaluation of Professional Personnel. EMPLOYMENT: Twelve -month year; 240 days Salary based on the Simpson County School District's Approved Scale.
    $37k-65k yearly est. 60d+ ago
  • Technology Support Specialist

    Starkville Oktibbeha Consolidated School District

    Help desk analyst job in Starkville, MS

    TITLE: Technology Support Specialist REPORTS TO: Director of Technology LENGTH OF CONTRACT OR WORK YEAR: 12 months SUMMARY: The technology support specialist is responsible for evaluating technology issues to determine the proper diagnosis. This position supports staff members' technological needs through consultation, installation, user assistance, and training. SPECIFIC JOB RESPONSIBILITIES: Provides assistance in the installation, maintenance, upgrading and repair of all technology hardware, software, and networks in the district. Installs and maintains all network cabling and related components. Participates in training opportunities that provide enhanced technical support. Onsite support technology during benchmark and testing window. Provides assistance in training and supporting staff in the use of software and hardware. Assists in evaluating existing hardware and software and recommending improvements. Assists in providing network support for schools. Assists in the ongoing implementation and evaluation of all aspects of the district's and schools' technology plans. Provides assistance in tracking inventory of computers and other technological devices. Assists in running network wiring in classrooms and offices. Assists in correcting copier and printer issues. Reports regularly and punctually to assigned work location and notifies supervisor or designee of impending absence in a timely manner. Performs any other duties as assigned by the Director of Technology. MINIMUM QUALIFICATIONS: Associate degree or higher in a field related to computer technology systems or equivalent combination of education and experience in troubleshooting computer software and hardware problems and supporting users in a network environment. Excellent interpersonal and communication skills both orally and in writing. Ability to establish and maintain positive and professional working relationships with co-workers. Good organizational and problem solving skills. Self-directed individual who can determine work assignments based on an understanding of established practices. DESIRABLE QUALIFICATIONS: At least one year's experience in supporting hardware and software in an educational environment. PHYSICAL DEMANDS AND WORKING ENVIRONMENT Environment: Standard office and school setting; moderate travel; exposure to potentially stressful environments; regularly perform inside and/or outside with potential for exposure to adverse environmental conditions. Physical: Sufficient physical ability to perform moderate lifting up to 25 pounds; regularly required to walk, sit or stand for prolonged periods of time; may require climbing, stooping, kneeling, or crouching. Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents. Hearing: Hear in the normal audio range with or without correction; the noise level in the work environment is moderate.
    $30k-50k yearly est. 60d+ ago
  • Help Desk Technician | Jackson, MS (33351)

    Stribling Equipment 4.5company rating

    Help desk analyst job in Richland, MS

    Stribling Equipment, LLC and Empire Truck Sales, LLC are two of the most respected dealers in the Southeast. With the quality and reliability of great brands like John Deere with Stribling and Freightliner/Western Star with Empire, we are well positioned for continued growth as we continue to develop our markets. Due to our continued expansion, we are looking for a Help Desk Technician to join our team. As a Help Desk Technician, you will be the first point of contact for our employees experiencing technical issues. Your primary responsibilities will include: Troubleshooting hardware and software problems Providing timely and accurate customer feedback Logging all help desk interactions Installing, modifying, and repairing computer hardware and software Following up with employees to ensure issue resolution Qualifications Proven experience as a help desk technician or other customer support role Tech-savvy with working knowledge of office automation products, databases, and remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Customer-oriented and patient Education: High school diploma or equivalent; higher degree in a computer-related field preferred Benefits: Competitive Wages Exceptional Incentives & Benefits Medical | Dental | Vision Insurance Company Paid, Employee Short-term & Long-term Disability Coverage In-House Training 401(k) Retirement Plan Advancement Opportunities We promote a safe and drug-free workplace. The successful candidate must pass all pre-employment screenings, which include a background check and drug test upon offer acceptance. Stribling Equipment, LLC, Empire Truck Sales, LLC, and S&G Financial are Equal Opportunity Employer
    $32k-59k yearly est. 7d ago
  • Computer Specialist I, II, III, or Senior

    MSU Jobs 3.8company rating

    Help desk analyst job in Starkville, MS

    As a Computer Specialist I, II, III, or Senior, you will play a crucial role in optimizing and managing our high-performance computing infrastructure and supporting network to support complex scientific, engineering, and research applications at the Mississippi State University (MSU) High Performance Computing Collaboratory (HPC2). Must be a U.S. Citizen or Permanent Resident. Salary Grade: 15 Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department. Department Profile: The High Performance Computing Collaboratory (HPC²), an evolution of the MSU NSF Engineering Research Center (ERC) for Computational Field Simulation, at Mississippi State University is a coalition of member institutes and centers that share a common core objective of advancing the state-of-the-art in computational science and engineering using high performance computing; a common approach to research that embraces a multi-disciplinary, team-oriented concept; and a commitment to a full partnership between education, research, and service. The mission of the HPC² is to serve the University, State, and Nation through excellence in computational science and engineering. Area of Specialization: Windows Operating Systems Essential Duties and Responsibilities: 1. Install, configure, and manage Windows operating systems on physical and virtual servers and desktops. 2. Upgrades, migrations, life cycle management, and change management processes 3. Create, manage, and support virtual machines (VMs) and virtual desktop infrastructure based on business needs. 4. Monitor and optimize system performance, including resource allocation, load balancing, and recommend hardware/software upgrades. 5. Perform basic troubleshooting of hardware, software, and operating systems, escalating complex issues to appropriate technical staff as needed. 6. Provide user and system support, including coordination with computing staff for integrating services such as file systems, printing, and other system resources. 7. Implement and maintain security best practices across the computing environments. 8. Package software and schedule automated, remote deployments. 9. Maintain comprehensive documentation of system configurations, processes, and procedures. 10. Stay current with industry trends and technologies related to systems administration and virtualization. 11. Manage, train, and provide operational oversight to junior-level system administrators; collaborate with cross-functional IT teams to ensure seamless integration of systems and services. 12. Perform other duties as assigned. Supervisory Responsibility: This position will occasionally lead small teams and assist in training, developing and evaluation of lower-level computer specialists. This position provides hands-on maintenance of advance research computing infrastructure to support researchers. Minimum Qualifications: Minimum Required Education and Experience Level I Bachelor's degree in Computer Science, Engineering, or a related field. Level II Bachelor's degree in Computer Science, Engineering, or related field plus 4 years of experience directly related to the duties and responsibilities specified. Level III Bachelor's degree in Computer Science, Engineering, or related field plus 8 years of experience directly related to the duties and responsibilities specified. Senior Bachelor's degree in Computer Science, Engineering, or related field plus 10 years of experience directly related to the duties and responsibilities specified. Promotions are based off years of service as well as knowledge, skills, abilities, and performance Substitution allowed: Any equivalent combination of education and experience will be considered with HR Approval. Preferred Qualifications: • Proficiency with Windows operating systems, including experience as a system administrator for virtual and physical environments. • Working knowledge of networking technologies and services such as TCP/IP, DNS, DHCP, PXE, VLANS, Radius, Proxies, etc. • Experience with system end-point management tools and platforms, such as SCCM, KACE, Altiris, Cisco Secure Endpoint, Deep Freeze, and backup solutions. • Experience with Active Directory configuration, group policy management, and site replication. • Experience managing SSL certificates, • Experience with virtualization platforms and tools such as VMware vSphere, Microsoft Remote Desktop, Hyper-V, Citrix Virtual Desktop, or similar technologies. • Understanding and experience with cybersecurity principles, tools, and practices, including knowledge of NIST 800-53, NIST 800-171, or CMMC Security Controls. • Relevant certifications in information technology or cybersecurity. • Proficiency in one or more programming/scripting languages such as C, C++, Java, Perl, Python, PHP, Shell scripting, Power Shell, or SQL queries. Knowledge, Skills, and Abilities: • Strong written and oral communication skills. • Demonstrated ability to understand and document software business rules and requirements using diagrams, written use cases, and user stories. • Strong analytical and technical skills with an attention for detail and accuracy. • Strong organization skills and the ability to self-direct efforts to complete planning and documentation requirements. • Strong problem-solving skills • Self-motivated and directed, with the ability to work both independently and in a team-oriented, collaborative environment. Working Conditions and Physical Effort • Work involves occasional exposure to unusual elements found in a data center workspace, such as confined space, medium noises and lifting of items up to 40 pounds. • Requires limited lifting of files and records and nearly all work is performed in a comfortable indoor facility. • Frequent external imposed deadlines; set and revised beyond one's control; interruptions influence priorities; difficult to anticipate nature or volume of work with certainty beyond a few days; meeting of deadlines and coordination of unrelated activities are key to position; involves conflict-resolution or similar interactions involving emotional issues or stress on a regular basis. • Job frequently requires walking, sitting, reaching, talking, hearing, handling objects with hands. Instructions for Applying: Link to apply: *********************************** Restricted Clause: Position is contingent upon continued availability of funding. Equal Employment Opportunity Statement: Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment, programs or activities based on race, color, ethnicity, sex, pregnancy, religion, national origin, disability, age, sexual orientation, genetic information, status as a U.S. veteran, or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance, 231 Famous Maroon Band Street, P.O. 6044, Mississippi State, MS 39762, **************. What do I do if I need an accommodation? In compliance with the ADA Amendments Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: ************** or *******************. If you have any questions regarding this policy, contact the Department of Human Resources Management at ************** or *******************. Upon request, sections of this job listing are available in large print, and readers are available to assist the visually impaired.
    $39k-60k yearly est. 60d+ ago
  • Service Desk Agent

    Cayuse Holdings

    Help desk analyst job in Jackson, MS

    **Job Title:** Service Desk Agent **Cayuse Company:** Cayuse Commercial Services **Type:** Full-Time Hourly Non-Exempt **Pay Rate:** $20.00-$22.00/hr **The Work** The Service Desk Agent delivers customer service solutions adhering to established company and project quality and productivity standards. This role entails offering timely, dependable, and precise information to customers while ensuring clear and effective communication is maintained throughout the process. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables. **Responsibilities** **Key Responsibilities** + Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests + Operates within established guidelines and procedures to independently deliver a full range of services to the customer + Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool + Provide assistance and information to the customer in a prompt manner. + Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilizing appropriate follow-through, and logging all customer interactions for escalated matters + Creation of end user accounts and setting permissions. + Provide end user device management and support, including desktops, and laptops. + Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication. + Ensures customer satisfaction through follow-up and special efforts. + Resolve issues following the parameters and guidelines of the client. + Identify potential system problems and escalate to department contact for resolution. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Strong ability to speak with clarity and articulation. + Strong communication skills; both verbal and written. + High degree of comprehension of the issues presented by customers. + High degree of problem solving Internal/External Relationships. + Ability to analyze issues and determine root causes and identify appropriate solutions. + Ability to connect and build relationships with customers via virtual methods, phone, and email. + Ability to independently solve problems. + Effective listening skills including the cognitive ability to locate and convey requested information + Proactive and flexible. + Tolerance to deal with difficult customers and stressful situations. + Ability to take phone contacts and answer emails simultaneously. + Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents. + Sound analytic and cognitive ability to troubleshoot technical problems. + Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress. + Demonstrate ability to learn quickly and thrive in high-energy team environment. + Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint. **Desired Qualifications:** + High school diploma or equivalent. + Strong technical troubleshooting skills, particularly in [Windows/mac OS], network connectivity, and business applications. + Proficiency in using ticketing and incident management systems. + Experience Service Desk or Customer Service experience. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Delivery Manager** **Working Conditions** + Professional remote office environment. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $22.00 /Hr. Submit a Referral (******************************************************************************************************************************* **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103872_ **Category** _Information Technology_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_
    $20-22 hourly 11d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Gulfport, MS

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $47k-64k yearly est. 11d ago
  • Computer Technician

    North Bolivar School District

    Help desk analyst job in Mississippi

    TITLE: Computer Technician QUALIFICATIONS: • Demonstrated aptitude or competence for assigned responsibilities • Such other qualifications as the Superintendent and Board may deem acceptable and appropriate REPORTS TO: Technology Coordinator JOB GOAL: To provide service in the maintenance and installation of technology resources PERFORMANCE RESPONSIBILITIES: • Provides IT support for all users • Provides local LAN, hardware, and software support • Designs, installs, and maintains LAN hardware configurations including file servers, e-mail servers, application servers, desktops, and laptops • Repairs and maintains all computers • Installs and maintains network wiring facilities • Evaluates, acquires, tests, and installs all desktop, server and client software, and ensures licensing compliance • Resolves all inter-software compatibility issues • Supports network service (DNS, DHCP, Remote Access) • Installs software and hardware upgrades • Schedules installations to create the least interference with instructional time • Compiles computer specifications for bids • Assists in the purchase of computer/electronics/software • Schedules repair calls on electronic equipment • Plans and directs training to ensure the quality of the technology department • Supervises yearly maintenance on District computers and other technology resources • Maintains a computer/technology repair inventory • Performs monthly and yearly preventive maintenance schedules • Demonstrates a high level of personal integrity, a collaborative leadership style, and high ethical standards • Maintains punctuality • Adheres to all NBCSD policies and procedures as well as comply with the Mississippi Educator Code of Ethics • Performs other responsibilities/duties as designated by the Technology Coordinator and Superintendent TERMS OF EMPLOYMENT: Salary and work year established by NBCSD School Board EVALUATION: Performance of this job will be evaluated in accordance with the provisions of the Board's policy on Evaluation of Classified Personnel.
    $29k-40k yearly est. 60d+ ago
  • PC TECHNICIAN (2 positions)

    Moss Point School District

    Help desk analyst job in Mississippi

    Technology PC TECHNICIAN I DEPARTMENT: Technology The PC Technician is responsible for the installation, maintenance, upgrading and training related to all Moss Point School District technology equipment. QUALIFICATIONS; Associates Degree in Computer Science or Management Information Systems or equivalent training or experience (CompTIA or Cisco Certifications preferred) Four years experience working with computers, equipment, networks and software Able to work with a team as well as work independently Have good communications skills Experience in the listed duties and responsibilities Ability to lift and carry 50 or more pounds SKILLS/ABILITIES: Follows the Mississippi Code of Ethics Follows Moss Point School District Board Policies Work Habits: Observes assigned work hours Maintains a pattern of prompt and regular attendance Follows the daily schedule as prescribe Adjusts to work assignments and/or schedule changes Personal Qualities: Demonstrates a positive attitude toward work assignments Accepts responsibility for the work assigned Maintains appropriate appearance and personal hygiene Accepts constructive criticism REPORTS TO: Technology Supervisor DUTIES AND RESPONSIBILITIES: Duties include but are not limited to the following: Work with the district's Technology Supervisor and/or designee to plan and maintain network, equipment, technology policies, email, etc. Respond to helpdesk tickets and make sure helpdesk records are up-to-date Ability to effectively work and communicate with administrators, teachers, and staff Ability to effectively instruct personnel in the use of technology Effectively troubleshoot technology related problems to determine and remedy the problem Repair and perform remedial maintenance on computer equipment and related peripherals Determine and locate parts as needed for computer maintenance and repairs Install cabling and terminate as needed in classrooms and school buildings Independently schedule summer preventive maintenance and routine cleaning of computer equipment Install and set up computers, peripherals, and software as needed, including interactive boards and panels, slates, clickers, science lab technical devices, wireless access points and devices, projectors, scanners, ipads, document cameras, network pointers, etc. Install peripheral equipment upgrades and/or features to existing computers, research and troubleshoot when necessary Install software, research and learn new software, train personnel and provide support as needed Install and configure network hardware Have knowledge of TCP/IP usage Have knowledge of routing and switching Assist with administration of network directory service including student and teacher network user accounts and network resources Troubleshoot overhead projector and panel issues including installation, changing bulbs and repair Participate in continuing education in effort to stay current with district technology. Any other duties as assigned by the Superintendent, Assistant Superintendent, Operations Director, Technology Supervisor and/or his/her designee TERMS OF EMPLOYMENT: 240 days FLSA Status: Non-exempt "At-Will" position Rate of Pay is established by Board policy Current driver's license Dependable mode of transportation and state required minimum coverage for vehicle insurance EVALUATION: Performance in this position will be evaluated by the Technology Supervisor annually in accordance with provisions of the Board's policies on evaluation
    $29k-40k yearly est. 60d+ ago

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