Help desk analyst jobs in New Jersey

Information Technology Internship Program Dates May 27, 2026 - August 7, 2026 Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage , Di Bruno Bros , and Morton Williams banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices. Your contribution This internship position is a great opportunity for a student majoring in Information Technology, or another related field to gain hands-on experience working with Wakefern's Tech Department. The intern will function independently and as a member of a project team under the general direction of senior staff members. They must establish and maintain appropriate working relationships with department staff members, operating personnel, customers and vendor representatives in order to carry out this function. The intern will perform a variety of tasks and receive valuable industry exposure throughout the summer. We are hiring interns across the following functions within Information Technology: Infrastructure Merchandising & Category Management Point of Sale, Payment & Pharm HR/Legal Systems & Retail Services Business of IT Logistics & Supply Chain Innovation Replenishment & Warehouse Management What you will do Program modifications (i.e., program maintenance) Program & Project testing (including test data development) Job control and operating instruction preparation Data analysis Introductory programming opportunities Project and program documentation Project implementation and follow-up User training and preparation of user manuals Compliance with departmental standards, procedures and policies Completion of educational and professional development courses Establish and maintain appropriate working relationships with CISD staff members, operating personnel, customers and vendor representatives in order to carry out this function Provide technical direction and assistance as required What we are looking for Interns are required to comply with the 5-day in-person attendance policy for the program Must be at least 18 years old Must have completed 24 college credits with a 3.0 cumulative GPA or better Will be enrolled in an undergraduate or graduate school for fall Successful completion of a substance abuse test and background check is required Strong MS Office skills (Excel, Word and PowerPoint required) Valid driver's license and flexibility with regard to travel required Strong interpersonal, analytical and customer service skills with the ability to multitask and manage time effectively Excellent communication skills (written, oral and presentation) Ability to exhibit proper business etiquette when dealing with all levels of the organization Previous work experience in a retail environment is beneficial Company Perks Vibrant Food Centric Culture Corporate Training and Development University Collaborative Team Environment Educational Workshops Networking Opportunities Volunteer Opportunities Compensation and Benefits: First year Tech Interns will be paid at $17.00 per hour. Returning Tech interns will be paid at $18.00 per hour. Master's students will be paid at $19.00 per hour. Interns are not eligible for company benefits including medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off and holidays.

User IT Support -On-site or remote support for IT-related hardware and software issues. -Technical support for business applications such as MS Teams, MS Office, Trellix (security solution), and internal systems such as GSI and PiLOS. -Setting up, configuring, and maintaining user devices, including laptops, printers, and mobile devices. -Installing, configuring, modifying, and performing minor repairs on hardware and software as needed (Format, Zebra printers, PCs, scanners, handheld terminals). -Managing VPN access for remote users, supporting password resets, installation or reinstallation, and ensuring smooth connectivity to the internal network. -Diagnosing and resolving issues related to hardware, software, operating systems, and local network connectivity to maintain business continuity. -Providing warehouse operations support via phone or live chat in case of technical issues. -Supporting users during the onboarding/offboarding process to ensure a smooth transition of system access and IT equipment such as laptops (equipment support and verification of equipment return to HR). IT Asset Management -Maintaining up-to-date inventory and documentation of IT assets and configurations. -Managing the inventory and tracking of IT assets, including laptops, desktops, and other IT equipment in offices and warehouses. -Reviewing new requests for all IT assets or accessories. -Obtaining quotes to determine the best purchase option after comparing prices and specifications. -Verifying all items upon arrival and ensuring delivery to the correct location. -Handling the procurement process for IT equipment, including laptops, network equipment, and peripherals needed for office and warehouse environments. -Ensuring proper allocation and maintenance of equipment and maintaining records of asset lifecycle (deployment, upgrade, repair, disposal). -Collaborating with vendors to ensure timely delivery and installation of purchased equipment. -IT Documentation and Reporting -Maintaining up-to-date documentation of IT assets, licenses, procedures, and configurations. -Creating user guides or quick reference materials for common tools or procedures. -Generating regular reports on weekly Helpdesk activities.

Full-time Description The IT Support Specialist provides advanced Tier 1 and Tier 2 technical support, oversees daily operation of PRC's IT infrastructure, and administers enterprise systems to ensure reliable and secure technical operations across corporate and field locations. This role supports system monitoring, cybersecurity, software updates, networking, and infrastructure upgrades, and end user training and documentation. The specialist collaborates with the CIO on IT improvement projects and partners with vendors and service providers to maintain optimal system performance. ________________________________________ Essential Duties and Responsibilities Technical Support & Troubleshooting Provide Tier 1 and Tier 2 technical support and assist with the escalations. Investigate and resolve advanced hardware, software, and network connectivity problems. Provide onsite and remote support to corporate and field locations. Coordinate with external vendors, service providers and technical partners. Systems Administration & Infrastructure Management Administer enterprise IT systems (Active Directory, Azure AD, Exchange, Microsoft 365, DocuSign). Maintain hardware/software deployments, updates, and system performance. Manage IT asset inventory, licensing, documentation, and server monitoring. Maintain access control & security systems (badges, cameras, credentials). Support cybersecurity (patching, MFA, updates, incident prevention). Assist with network infrastructure (firewalls, switches, VPN). Projects, Processes & Training Lead IT projects and system upgrades, including implementation of new tools and infrastructure improvements. Develop and maintain IT procedures, documentation, and knowledge base resources. Conduct end-user training and support technology adoption across the organization. Leverage AI and automation to improve efficiency and optimize IT operations. Perform other related duties consistent with the scope of the position. Requirements Education & Certification Associate or Bachelor's Degree preferred. Industry certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals, CCNA, etc., preferred. ________________________________________ Experience 2+ years of IT support with strong networking/system administration experience. Experience with domain administration, cybersecurity practices, and database support. Experience with infrastructure security, licensing, and system performance monitoring. Experience in property management, accounting or construction software (e.g., Yardi) is a plus. Experience with camera systems and access control systems is a plus. ________________________________________ Skills & Competencies Deep technical expertise with Windows operating systems, networking technologies, firewalls, and VPN solutions. Advanced administration skills in Microsoft 365, Active Directory, and Azure environments. Strong analytical and problem-solving abilities with the capacity to resolve complex technical issues. Excellent communication, customer service, and end-user training skills. Proven ability to manage multiple priorities and deliver effectively in a fast-paced environment. Demonstrated ability to manage technology initiatives and collaborate effectively within a team. Highly organized, detail-oriented, and committed to meeting deadlines. Positive attitude, strong work ethic, and dedication to ongoing learning and innovation. Proficiency with AI tools and awareness of emerging technology trends. ________________________________________ Other Requirements Prolonged periods working at a desk and on a computer. Ability to lift up to 50 lbs. and use small tools. Valid driver's license required. Occasional afterhours/weekend availability for emergencies or scheduled projects. This is an onsite position at PRC's Corporate Office in Red Bank, NJ. Benefits: Medical, Dental, Vision; 401(k), Life Insurance, Paid Time Off, 11 Observed Holidays Salary Description Range: $55,000 - $70,000 annually

The Costpoint Support Consultant is responsible for the general consulting for Deltek's Costpoint accounting software to support a variety of GovCon consulting engagements. The consultant is responsible for providing ongoing support of clients actively using Costpoint with design configuration, testing, training, documenting, and general support of the software. The consultant serves as the subject matter expert to internal and external customers. The right person will have a strong Deltek Costpoint consulting background, a solid understanding of GovCon accounting, and the ability to work individually and as a member of the PCI implementation team. EDUCATION AND EXPERIENCE Costpoint support consulting experience to include GL (AP/AR), Pools, Billings, Projects, Revenue, Time & Expense Highly proficient with Deltek's Costpoint's Core Modules. Additional modules a plus. Solid understanding of government contract accounting Experience in training end users and running daily Costpoint operations Additional experience with a public accounting or consulting firm desirable Experience with Costpoint Business Intelligence a plus Deltek Costpoint certifications a plus Bachelor's Degree is required OTHER COMPETENCIES Excellent written and oral communication skills Excellent time management skills Demonstrates the ability to manage multiple tasks and priorities Possesses strong analytical and problem-solving skills Ability to work as a team member or as an individual contributor Must have strong customer service orientation; be able to maintain a professional demeanor, and work under pressure to manage critical issues in a timely manner. Solid reputation in the marketplace Effectively sets and meets client expectations Excellent relationship-building skills This position's salary range can vary between $50,000.00 - $150,000.00 DOE depending on the applicants experience. Our company culture believes in recognizing and rewarding talent from within. If you're passionate and ready to grow, we encourage you to apply/inquire on this growth path. PCI offers a variety of benefits and additional compensation to include, Medical/Dental/Vision, 401K Match, Wellness Benefit, Life Insurance, S&L Term Disability, Supplemental Insurances, Unlimited PTO and a Performance based bonus program. EEO Statement PCI is an Equal Opportunity/Affirmative Action Employer and does not discriminate in our hiring or employment practices on the basis of any categories protected under applicable federal, state or local laws. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Please note: We will often continue to source candidates for these roles as they are in high demand even if there isn't an immediate vacancy.

About Eos Energy Enterprises Eos Energy Enterprises, Inc. is accelerating the shift to American energy independence with positively ingenious solutions that transform how the world stores power. Our breakthrough Znyth™ aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology. It is safe, scalable, efficient, sustainable, manufactured in the U.S., and the core of our innovative systems that today provides utility, industrial, and commercial customers with a proven, reliable energy storage alternative for 3 to 12-hour applications. Eos was founded in 2008 and is headquartered in Edison, New Jersey. For more information about Eos (NASDAQ: EOSE), visit eose.com. Overview: The operations and monitoring specialist will play a crucial role in supporting, operating, and monitoring our energy storage systems, ensuring their optimal performance and reliability. Utilizing monitoring tools, energy management tools, battery management and other systems, you will monitor and operate systems, detect anomalies, and communicate with customers and internal teams to address issues promptly. The Operations and Monitoring team functions 24x7. Shift work including day, night, weekend, and holidays is required. Key Responsibilities: Customer Liaison and Support: Support customer requests for warranty, post-warranty and longer-term agreements as liaisons to support services and to deliver system operational assistance. Utilize inbound and outbound channels (email & phone) and document requests for support. Deliver initial triage and correspondence throughout the request lifecycle. Initiate field service remediations and/or escalate to higher levels of technical support for resolution. Monitor Systems: Utilize the EOS platform to continuously monitor the performance of energy storage systems, ensuring they operate within defined parameters. Operate Systems: Perform system operational functions for range of commission testing and post-commissioning activities per Eos and customer agreements. Anomaly Detection: Identify and respond to system alerts, diagnosing issues and implementing corrective actions to maintain system integrity. Collaboration: Work closely with field engineers and appropriate technical service, project, and product teams to coordinate continual improvement, maintenance and troubleshooting efforts. Documentation: Maintain accurate records of customer correspondence, operational activities, system performance, discovered issues and resolutions for compliance and operational continuity. Data Analysis: Analyze live and post-cycle system data to detect trends, deliver real-time issue responsiveness, alerting, and remediation actions. Continuous Improvement: Provide feedback on system performance and suggest enhancements to improve efficiency and reliability. Qualifications: Experience: Minimum of 2 years in electrical technology operations or similar control systems role, preferably in energy storage Technical Skills: Familiarity with operational software platforms, ticketing/issue management systems, and data network communication protocols Analytical Abilities: Strong problem-solving skills with the ability to interpret complex data and make informed decisions. Communications: Excellent verbal and written communication skills to effectively collaborate with remote teams and customers. Preferred Qualifications: Industry Knowledge: Experience in energy storage systems, particularly with battery energy storage systems (BESS), energy management systems (EMS), supervisory control and data acquisition (SCADA) systems. Certifications: Relevant certifications in electrical technology, BESS, or other management and controls systems Technical Proficiency: firm understanding of networking and cybersecurity principles as they relate to battery and energy systems Education: Associates Degree, or 2 yrs equivalent experience in electrical technology, electronics, or related field

IT Technical Support - Team Leader TechFox - Woodland Park, NJ 07424 We're looking for a highly motivated IT Professional, with Advanced Technical skills, Good Customer Service, and Outstanding Leadership and Supervisory skills, to lead our support team in maintaining outstanding support to our clients. Responsibilities: · Manage Level 1 team of technicians, including guiding, assisting with problem resolution, and delegating tasks to them. · Provide level II IT support for our clients via phone, in person, or remotely · Advanced Server Administration. Workstation \ Printer \ Network troubleshooting · Provide training to staff, regarding new tools, solutions, and procedures. · Track customer issues and ensure their resolution · Document all support work on a timely basis within our ticketing system, adhering to company guidelines · Complete special projects as assigned Qualifications: · Advanced troubleshooting and critical thinking skills · Superior Leadership/Supervisory Skills · At least 4 years of IT support experience · Outstanding interpersonal skills, including the ability to build a rapport with clients and maintain a professional demeanor when handling complex user issues. · Advanced understanding of TCP/IP networking and Windows Server environments · Expertise in AD, Exchange, VPNs, VMs, Firewalls, Wireless, and Network security · Relevant 2 / 4-year degree required · Comp TIA A+, N+ a plus · Experience with supporting Apple products, smart phones, and other mobile devices a plus. · Job Type: Full-time · Job Location: Woodland Park, NJ 07424 · Required education: Associate · Required experience: IT Support: 4 years · Required license or certification: Driver's License · Schedule: Monday to Friday · Company's website: ************** · Company's Facebook page: *********************************** · Work Location: One location Benefits: · Health Insurance · Paid Time Off Benefit Conditions: · Waiting period may apply · Only full-time employees eligible · This Company Describes Its Culture as: Detail-oriented -- quality and precision-focused Outcome-oriented -- results-focused with strong performance culture Team-oriented -- cooperative and collaborative

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ . + _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application support_ . + _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ . + _Effective communications (written and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . + _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ . **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $105k - $140k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description POSITION:DESKTOP SUPPORT LOCATION: WHITEHOUSE,NJ Duration:1+years · Deskside Support Tech. · Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC. · Ability to solve tickets remotely, work with SCCD. Reply Asap. Additional Information For more information, Please contact Shubham ************

Cibo Vita Inc. is a fast-growing manufacturer of healthy snack products, dedicated to innovation, quality, and excellence. As we expand our operations, we're seeking a dependable and tech-savvy IT Support Specialist to provide front-line technical support to both office and production teams. Position Summary: The IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, and software. This individual will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. The role will support both corporate users and manufacturing floor systems. Requirements Qualifications: Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent work experience). 2+ years of IT support experience in a business or manufacturing environment. Strong knowledge of Windows 10/11, Microsoft Office 365, and general PC troubleshooting. Basic understanding of networking concepts (IP, DNS, DHCP). Experience with Active Directory, printers, scanners, and hardware peripherals. Familiarity with ticketing systems (e.g., Freshdesk, Zendesk, or similar). Preferred Qualifications: Experience in a manufacturing or warehouse IT support role. Microsoft certifications (e.g., MTA, MCP) or CompTIA A+/Network+ are a plus. Benefits Medical, dental, and vision insurance 401(k) Paid time off and holidays Training and professional development opportunities A positive and team-oriented work culture

Help Desk Technician (Part-Time) (Anticipated) JobID: 1329 Technology/Help Desk Technician Additional Information: Show/Hide HELP DESK TECHNICIAN (HOURLY/PART-TIME) (Anticipated) 2025-2026 SCHOOL YEAR DISTRICT We are presently accepting applications for the following position: HELP DESK TECHNICIAN (HOURLY/PART-TIME) QUALIFICATIONS: * High school diploma or equivalent * Associate's degree or higher in Information Technology or related field, preferred * Previous experience in a help desk or technical support role, preferably in an educational environment * Strong knowledge of Windows and Google Chromebook operating systems * Familiarity with common software applications such as Microsoft Suite, Google Workspace, and educational software * Basic understanding of networking concepts (LAN, Wi-Fi, IP addressing) * Excellent problem-solving skills and attention to detail * Strong verbal and written communication skills * Ability to work effectively with diverse users, including students and staff of all technical skill levels * Ability to prioritize tasks and manage time effectively in a fast-paced environment * Commitment to maintaining confidentiality and data security * Knowledge of classroom technologies such as interactive whiteboards, Chromebooks, and tablets * Preferred basic understanding of cybersecurity best practices Hourly Rate: $23.00 Hours per week: maximum 29.5 This is a part-time position that does not include benefits. Fair Lawn Public School District is an Equal Opportunity Employer. If you are interested in applying, please apply through this link *****************************************************

Service Desk Systems Engineer Job ID: 21-12822 TECHNICAL SKILLS * -Basic working knowledge with Microsoft Excel, Word, Outlook and GSuite products -Advanced telephone and customer service skills -High energy and motivated -Superior verbal and written communication skills -The ability to overcome objections -Excellent time management/work organization skills -Strong attention to detail -Willingness to continually learn and obtain further development -Ability to successfully adapt to changing workload and time constraints. JOB DESCRIPTION * Will require to be on site three days a week every other week. SUMMARY Provide call center (phone) support for hardware and software application problems related to desktops, laptops, printers and other electronic peripherals and devices. Log and track support calls into the department's call tracking system. Research and resolve tier 1 application and technical support issues. Escalate higher tiered support issues to appropriate IT departments for resolution. Ensure that all support calls are resolved and closed within established service levels. Follow up with end users to confirm that support issues have been addressed appropriately and within expected timeframe. Must be flexible to be able to handle other Service Desk task's. ESSENTIAL DUTIES 60% Provides call center (phone) support for hardware and software application problems related to desktops, laptops, printers and other electronic peripherals and devices 20% Provide technical assistance to Service Desk Team members to resolve caller issues. 10% Responsible for documenting, tracking and monitoring assigned problems to ensure resolution in a timely manner 10% Responsible for follow up with end users to confirm support issues are resolved LEVEL BASED COMPETENCIES Level Based Competencies are to be designated based on job level and content. * Strong Communication skills (verbal & written) * Developing Decision Making skills * Good Collaboration skills * Strong Customer Focus (due to role) * Initiates Self Action some of the time * Developing Business Acumen * Developing Skills in Building Working Relationships and Team Work * Developing Stress Tolerance skills KNOWLEDGE, SKILLS & ABILITIES Technical knowledge/skills (entry, intermediate, advanced) * Strong PC and Windows Operating System skills * Strong PC Hardware skills * Strong knowledge and execution of IT Standards, Policies and Procedures * Good knowledge of Information Security Awareness * Strong knowledge of Systems, Applications, & Technologies * Active Directory * ServiceNow * Gsuite General knowledge/skills (entry, intermediate, advanced) * Strong communication/active listening skills * Strong customer service focus * Relies on extensive experience and judgment to plan and accomplish goals * Strong ability to Multi Task * Strong Analysis & Problem Solving Skills * Developing Adaptability EDUCATION/EXPERIENCE * Bachelor's Degree in Computer Science, Information Systems or other related field, 3 to 5 years experience in IT, or Associates Degree from a Technical Institution * 3 to 5 years of IT work experience including customer service and/or production support in a multi-platform environment * Job details *

Job Description We are a healthcare technology company that provides platforms and solutions to improve the management and access of cost-effective pharmacy benefits. Our technology helps enterprise and partnership clients simplify their businesses and helps consumers save on prescriptions. As a leader in SaaS technology for healthcare, we offer innovative solutions with integrated intelligence on a single enterprise platform that connects the pharmacy ecosystem. With our expertise and modern, modular platform, our partners use real-time data to transform their business performance and optimize their innovative models in the marketplace. Position Summary: We are seeking a highly motivated Technical Support Specialist to join our dynamic help desk team. The ideal candidate will exhibit a strong passion for technology, a proactive attitude, and exceptional problem-solving skills. This role requires delivering top-tier technical support, troubleshooting complex issues, and ensuring seamless IT operations. If you are driven, customer-oriented, and eager to learn, we want you on our team. Must be aware of and comply with all aspects of the RxSense Information Security Program and the policies contained therein. Must always understand the importance of maintaining Information Security. Responsibilities: Provide prompt first-level, high-quality technical support to end-users remotely or in person. Evaluate and prioritize incoming help desk tickets for assistance. Escalate complex issues to higher-level support as necessary. Order, configure, ship, migrate, and support Windows/mac OS operating systems, hardware such as desktops, laptops, printers, scanners, and mobile devices. Troubleshoot A/V technical issues: Diagnose and resolve problems with audio-visual equipment, including televisions, microphones, video conferencing systems, and digital video wall displays, ensuring minimal disruption to office operations. Support employees with A/V needs: Assist office staff with setting up and using A/V equipment for meetings and presentations, providing guidance and hands-on support to ensure a smooth and effective use of technology. Physically assist various office and equipment moves if needed. Continue to enforce Information Security policies and IT procedures; report any suspected policy violations. Always protect all information in any form; assist with end-user awareness and training. Perform hardware repairs, software upgrades, and warranty exchange. Maintain an accurate hardware and software inventory. Assist with user account management, including password and MFA resets. Document and maintain proven solutions, procedures, and end-user guides. Document all support interactions and solutions in the help desk ticketing system. Research and recommend innovative and automated approaches for system administration tasks. Develop relationships within the team and across departments to encourage cooperation, and communication. Develop strengths through training, coaching, project assignments, or other means as appropriate. Participate in ongoing training to stay current with technology trends and updates. Recover assets upon employment separations and validate returned items as expected. Identify any missing process or documentation and be able to close that gap. Hybrid workplace - you will be required to come into the office 3 days a week. Desired Knowledge, Skills & Abilities: Ability to communicate effectively. Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.) Adapt easily to rapid changes in requests, processes, and procedures. Ability to multitask in a fast-paced environment. Attention to detail. Asset management experience. Must possess excellent organizational skills. Resolves problems promptly, accurately, and in such a way as to prevent future occurrence. Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines. Maintains confidentiality and uses sound judgment when discussing technical or sensitive matters. Maintains regular and predictable attendance. Establishes and maintains effective relationships with those contacted within the line of work. Strong attitude and desire to learn new technologies. Maintain current skills and strive to acquire new technical knowledge based on current industry trends. Independent worker who can produce high-level results consistently with minimal supervision. Requirements: Hybrid position - 3 days in the office; must maintain a clean and presentable work environment for video calls from home or office including reliable internet. Travel required is less than 20%. CompTIA A+ is a plus. ITIL certification is a plus. Ability to troubleshoot software and hardware problems. Documentation and note-taking skills. Experience working with Windows, mac OS, MS Office, Active Directory. Experience working with Apple related products, including MacBooks. Basic networking skills to include IP address management. Experience in the healthcare industry is a plus. Telephony/Unified Communications is a plus. Knowledge of Google Workspace, JAMF MDM, Microsoft Azure & Intune Endpoint Manager. Occasionally, you may need to lift and move items weighing up to 30 pounds. Salary Range: 60,000 - 80,000 RxSense believes that a diverse workforce is a more talented and productive workforce. As such, we are an Equal Opportunity and Affirmative Action employer. Our recruitment process is free from discriminatory hiring practices and all qualified applicants are considered for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Neither will qualified applicants be discriminated against on the basis of disability or protected veteran status. We believe in the strength of the collaboration, creativity and sense of community a diverse workforce brings.

Job Description Help Desk Technician I (Entry-Level) Type: Full Time Employment The Help Desk Technician I is an entry-level role providing first-response support for computer hardware, peripherals, and software. While prior experience is not required, candidates must demonstrate a passion for technology and a strong desire to learn new skills. Success in this role is measured by the ability to deliver exceptional customer service, clear communication, and reliable technical support. Key Responsibilities Provide first-level support (phone, email, remote, and on-site) for desktops, laptops, printers, and related devices. Accurately log problems and resolutions in the ticketing system. Maintain and grow knowledge of products and services supported by the Help Desk team. Ensure proper documentation, escalation, tracking, and follow-up of all incidents. Participate in the on-call rotation as scheduled. Complete assigned training and certification requirements. Perform other duties as assigned by the Help Desk Lead. Required Skills & Qualifications Genuine interest in technology and eagerness to learn. Clear, friendly, and professional phone manner. Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Ability to manage multiple assignments with attention to detail. Hands-on experience with Microsoft Windows Desktop Operating Systems. Reliable transportation for on-site support. Ability to lift and move PC system components as needed.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Bowhead is hiring an Information Technologist to support the PM CAS contract in Picatinny, New Jersey. **Responsibilities** + At a senior-level, provides information technology support in all areas of office automation, network administration, and support for computer systems and communication devices (hardware and software). + Provides network/systems management to support data management, certification management, network administration rights, and network support related to secured and un-secured communication operating systems. + Assist in specification development and planning for office hardware/software systems. + Provide Information Technology support to successfully fulfill the complexity of the tasks below. + provide support in all areas of office automation, network administration, computer systems, and communication devices. + obtain baseline Army Information Technology certifications and through the Picatinny Network Enterprise Center (NEC). Work with the NEC to ensure all IT certifications are complete in accordance with AR 25-2 and obtain CAC with necessary permissions to fulfill the Information Technology requirements. + Obtain and possess applicable network administration rights to manage Government customer information systems. + Maintain Communication Security (COMSEC) and Computer Security (COMPUSEC) requirements, and all network support related to Non-classified Internet Protocol Router Network (NIPRNET) and Secret Internet Protocol Router Network (SIPRNET) within established security guidelines. + Provide on-site IT installation services and maintenance support for hardware, software, operating systems and applications. Hardware includes but is not limited to Personal Computers (PC), laptops, cellphones, IPADS, Video Teleconferencing (VTC) equipment, Voice over Internet Protocol (VOIP) system, printers and scanners. + troubleshoot network access problems (including both hardware and software); implement new or augmented network features and software programs; coordinating with the local NEC and the Picatinny Wide Local Area Network (LAN), drops, wiring, and wireless communications. + Provide database architectural design within existing systems, support in data/records management, and maintenance support on file servers to ensure efficient network operations. + Resolve account management, file space, or related server issues as needed. Perform system backup and restoration as necessary. + Repair and/or arrange for repairs of hardware/software (warranty and services call). + Provide training and written instructions to assist users or Government customer technical points of contact with new or changed procedures. + Assist in developing specifications to support Government customer in defining requirements for computer and IT related purchases. + Perform administrative duties related to network/systems management, including attendance at meetings or conferences, and maintaining a database of hardware/software products. + Provide on-site office automation training when required. **Qualifications** + High-level knowledge in all required applications to perform contract scope. + Requires at least a bachelor's degree or 10 years of related experience in the field or in a related area. + Has extensive knowledge of commonly-used concepts, practices, and procedures within a particular field. + Relies on experience and judgment to plan and accomplish goals at the level of complexity of the contract scope. + A degree of creativity and latitude is required. + Expertise in Office PC Platform, iPhone and iPad devices, MiFi Devices, PC Platform, MAC Platform, Printers, Public Key Infrastructure (CAC), Video teleconferencing equipment. Systems: Windows, OS X, iOS, iPhone, iPad, Video Teleconference (VTC). + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). + Strong analytical, organizational, and problem-solving abilities. + Ability to manage multiple priorities independently and collaboratively. Physical Demands: + Must be able to lift up to 25 pounds + Must be able to stand and walk for prolonged amounts of time + Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location. Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification. Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes. UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCPhere (******************************************* . All candidates must apply online at ***************** , and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance *****************/careers/recruitment/ . The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs. **Join our Talent Community!** Join our Talent Community (************************************************************************ to receive updates on new opportunities and future events. **ID** _2025-24273_ **Category** _Information Technology_ **Location : Location** _US-NJ-Picatinny_ **Min** _USD $50,000.00/Yr._ **Max** _USD $90,000.00/Yr._ **Clearance Level Must Be Able to Obtain** _N/A_ **Minimum Clearance Required** _Secret_ **Travel Requirement** _Less than 10%_

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Description About Us: CubX is a rapidly growing Managed Service Provider (MSP) redefining how businesses experience IT. We design secure, cloud-based environments for multi-site and enterprise organizations - blending deep technical expertise with a personal, proactive approach. We're seeking a Tier 3 IT Technician / Systems Engineer - a senior-level engineer who leads advanced IT projects, handles escalations from Tier 1 and Tier 2 teams, and plays a key role in client environment design and migrations. This role requires strong technical depth, excellent communication, and the ability to take ownership from start to finish. Why CubX? At CubX, we believe our clients are more than just tickets-they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include: Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO. Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking. Collaborative Culture: Work alongside a sharp, motivated team that values initiative and creative problem-solving. Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input. What you'll be doing: Escalation & Advanced Troubleshooting: Handle escalations from Tier 1 and Tier 2 engineers for complex Microsoft 365, Azure, Intune, and network issues. Perform root-cause analysis and implement permanent resolutions. Project Implementation & Migration: Lead or co-lead client migrations including Microsoft 365 tenant setups, email and data migrations, SharePoint and OneDrive transitions, Intune and Autopilot rollouts, and network upgrades. Manage Your Workload: Stay organized and on top of tasks to ensure timely completion. Cloud & Identity Management: Manage Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive) and Azure AD configurations including Conditional Access, device compliance, and identity protection. Networking & Infrastructure: Configure, Design, and maintain firewalls, VLANs, VPNs, and Wi-Fi networks using SonicWall, Meraki, and Unifi, FortiGate, Cisco, and troubleshoot complex DNS, DHCP, and connectivity issues across multi-site environments. Endpoint & Security Management: Architect Intune profiles, compliance policies, Autopilot provisioning, and Defender for Endpoint deployments. Maintain system security through Microsoft 365 Security & Compliance Centers. Azure Administration: Assist with tasks related to Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud-based resource management Server & File System Knowledge (Migration-Focused) Leverage strong understanding of Windows Server environments (2016/2019/2022) to support data and identity migrations into modern cloud-based solutions. Perform Active Directory cleanup, GPO rationalization, and DNS validation during tenant or domain transitions. Migrate on-premises file shares to SharePoint and OneDrive, ensuring correct permissions, folder structure, and access continuity. Identify and decommission legacy infrastructure as part of the move toward fully managed, cloud-first environments.Automation & Scripting: Utilize PowerShell and automation tools to streamline provisioning, reporting, and system maintenance. Develop and document reusable scripts to support repeatable processes. Security & Compliance: Configure SPF, DKIM, and DMARC. Strengthen endpoint protection and ensure compliance with CubX and client security standards. Documentation & Mentorship: Maintain detailed documentation for tickets, projects, and configurations. Mentor Tier 1/2 staff, review their work, and help establish standardized procedures. Virtualization & Cloud Services (Migration-Focused): Support and guide migrations of on-prem workloads into Azure, leveraging knowledge of virtual machines, networking, and storage. Assist with Hyper-V or VMware transitions during modernization projects and advise on architecture, performance, and cost optimization in cloud environments. Hardware & Software Support (Advanced): Provide advanced diagnostics and remediation for desktops, laptops, and peripheral devices across mixed environments. Perform deep system analysis to resolve hardware or OS-level issues, optimize endpoint performance, and ensure compatibility during migrations or policy rollouts. Oversee large-scale software deployments, patch automation, and driver management through Intune and scripting to maintain secure, reliable device fleets.. Build Client Relationships: Maintain a helpful, friendly demeanor while assisting clients. Business Solutions & Workflow Optimization: Analyze and resolve client technology challenges that impact business operations - identifying inefficiencies, recommending software or process improvements, and designing solutions that align technology with organizational workflows. Ticket Management & Documentation: Maintain accurate service tickets, document solutions, and ensure timely communication with clients using ITSM tools After-Hours Escalation: Serve as a senior escalation contact for critical issues when needed. Client Training & Education: Provide guidance and training to clients on best practices, system usage, and IT security measures. Proactive Improvement: Identify recurring pain points, propose system enhancements, and contribute to CubX's continuous improvement culture. Requirements Qualifications Bachelor's degree in Information Technology or equivalent hands-on experience. Minimum 5 years' experience in an MSP or similar environment. Minimum 3 years' experience handling Tier 3 or escalation-level responsibilities. Expert knowledge of Microsoft 365, Azure AD, Intune, and endpoint management. Strong background in network configuration and troubleshooting (VLANs, VPNs, Wi-Fi, firewalls). Skilled in PowerShell scripting and automation. Familiarity with Windows Server and Active Directory (for troubleshooting, not management). Excellent written and verbal communication skills with a strong customer service orientation. Proven ability to manage multiple projects and deadlines in a fast-paced MSP environment. Preferred Certifications Microsoft Certified: Cybersecurity Architect Expert (SC-100) Microsoft Certified: Enterprise Administrator Expert (MS-102) Microsoft Certified: Intune Administrator (MD-102) CompTIA Security+ / CySA+ or Cisco CCNP / Fortinet NSE 4+ Benefits Competitive pay with performance-based growth opportunities Paid time off and company holidays Health, dental, and vision insurance with HSA and FSA options 401(k) retirement plan with company match On-site gym promoting employee wellness Modern, collaborative office environment designed for productivity Ongoing training and professional development programs Access to cutting-edge technology and real-world project experience Team events and employee appreciation initiatives Strong company culture centered on innovation, teamwork, and growth

An employer is looking for a Tier III Help Desk Support Engineer. This person will be solely responsible for helping a team of 40 with their Mac and PC issues for troubleshooting, password resets, software updates, equipment set up and board room set up. They will use Active Directory and provide concierge-like help for any issues that arise. Issues may include logging into the database, connecting their email to their phones, board room equipment set up and troubleshooting, password resets, on and offboarding user's equipment and ordering new equipment. This person is expected to be onsite 5 days a week with the chance of working remotely when days are slower. This person needs to have excellent communication and be comfortable speaking to C-Suite executives as this location is the primary home base for these people. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements 5+ years of desktop/help desk support experience 5+ years of experience troubleshooting and working with both Windows PC and Mac products Experience with a ticketing system Excellent communication skills Passion for IT and Desktop Support Interest in being a team of one dedicated to a group of 30-40 people Experience with Active Directory A+ Certified

Job DescriptionAbout Us ISMG is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10+ brands, 38 digital media properties, and over 400 premier events annually-ISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead. The Opportunity We are seeking a proactive and detail-oriented IT Support Specialist to join our team at our Princeton HQ! In this role, you will play a critical part in ensuring smooth day-to-day IT operations by providing hands-on technical support, managing equipment, and helping maintain the security and stability of our technology environment. This is a unique opportunity to make an immediate on the efficiency and security of our operations. You'll gain exposure to a broad range of IT support functions, collaborate with leadership, and contribute directly to delivering a seamless technology experience for our teams. The ideal candidate is a problem-solver with strong technical skills, excellent communication abilities, and a customer-first mindset. What You'll Do Serve as the first point of contact for break/fix issues and daily technical support needs in the Princeton office. Oversee the deployment, return, and lifecycle management of company devices; maintain accurate equipment inventory and conduct regular audits. Identify and resolve patching failures to ensure systems remain updated and secure. Monitor alerts from security tools and remediate vulnerabilities in a timely manner. Provide reliable in-person support for staff in both the Princeton and NYC offices. Act as primary support for US time zone during manager absences; collaborate with IT team members in India and across other locations to ensure seamless global coverage. Maintain accurate records of support activities, troubleshooting steps, and resolutions to improve efficiency and knowledge sharing. What You Bring to the Table Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent professional experience). 3-5 years of experience providing IT support in a fast-paced, professional environment. Strong knowledge of computer hardware, operating systems (Windows and Mac), and common business applications. Experience with device imaging, software deployment, and endpoint management tools. Familiarity with patch management, vulnerability monitoring, and endpoint security solutions. Excellent troubleshooting skills with a structured and methodical approach to problem-solving. Strong interpersonal and communication skills with the ability to support users of varying technical levels. Ability to manage multiple tasks, set priorities, and meet deadlines independently. Willingness to travel occasionally to support the NYC office. ???? Why ISMG? High-growth, global organization with clear momentum and market leadership Collaborative team of innovative thinkers and creative professionals Supportive culture that values autonomy and excellence Continuous learning and professional development ???? Ready to be part of something bigger? Apply now or visit ISMG.io to learn more! ????Location: ISMG HQ - Princeton, NJ (on-site Mon-Fri) + occasional travel to our NYC office