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Help desk analyst jobs in Ocala, FL

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Help Desk Analyst
Information Technology Administrator
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Technical Support Technician
Applications Technician
User Support Analyst
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Support Associate
  • Desktop Support Technician

    It Resources

    Help desk analyst job in Wildwood, FL

    Schedule: Monday-Friday Contractors can work 8 hours per day between 7:30 am-5:30 pm Contract Length: 8-12 weeks Provide Level I technical support and assist with day-to-day IT operations while the Senior Technician is on leave. This role will focus on supporting end-users, maintaining hardware/software, and ensuring smooth IT functionality within the corporate office. Responsibilities: Level I Support: Respond to and resolve basic technical issues related to hardware, software, and network connectivity. Escalate complex issues to appropriate teams when necessary. PC Imaging & Deployment: Image PCs and configure user profiles as part of the Windows 10 to Windows 11 migration project. Ensure proper installation of required applications and security updates. Hardware Setup & Moves: Perform PC moves, setups, and cable management within the corporate office. Verify workstation functionality after relocation. Peripheral & Device Support: Troubleshoot and set up printers, scanners, and other peripherals. Assist with mobile device configuration if needed. User Assistance: Provide hands-on support for employees in the corporate office. Offer guidance on basic IT best practices and system usage. Documentation & Inventory: Maintain accurate records of hardware deployments and moves. Update asset inventory as devices are imaged or relocated. Preferred Skills: Familiarity with Windows 10/11 environments. Basic networking knowledge (IP addressing, connectivity troubleshooting). Strong customer service and communication skills.
    $34k-46k yearly est. 1d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Help desk analyst job in Ocala, FL

    This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $33k-45k yearly est. 1h ago
  • Associate PC Support Technician

    Worldwide Techservices Open 4.4company rating

    Help desk analyst job in Ocala, FL

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The PC Support Technician is an intermediate position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side Support. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all time, mileage, and other requirements in an accurate and timely manner Understand all Safety policies and guidelines and works within the guidelines of policies on a daily basis Other duties may be assigned to meet business needs Education and Experience: Typically requires technical school certification or equivalent and 1-3 years of relevant experience Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Must meet all background requirements on an annual basis or as business needs require Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to work overtime as required Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs. Must be able to pass annual criminal and motor vehicle background Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter Must own a basic repair tool kit
    $36k-63k yearly est. 60d+ ago
  • IT Help Desk Specialist - Medical Office

    The Cardiac & Vascular Institute 3.8company rating

    Help desk analyst job in Gainesville, FL

    Help Desk Specialist Hours of work: M-F Employment Type: Full Time Shift: Day Overview We are seeking a highly skilled and experienced IT Systems Administrator to design, implement, and optimize our hybrid IT environment across all TCAVI locations. This role will drive the standardization of systems, enhance performance, ensure compliance with healthcare regulations, and deliver a seamless technology experience for clinicians and staff. Key Responsibilities Troubleshoot user issues: Investigate and resolve computer software and hardware problems for end users across Windows/mac OS (and mobile where applicable). Frontline support: Receive and triage telephone calls, tickets, and chats from users seeking help with software (e.g., statistical, graphics, database, word processing, email), printing, and other systems. Discovery & diagnosis: Interview users to understand steps taken, reproduce issues, and determine root cause. Guided resolution: Walk callers through diagnostic procedures (including running diagnostic utilities) and provide clear, step‑by‑step instructions. Root‑cause determination: Identify whether problems stem from hardware (e.g., modems, printers, cables, phones), user procedures, configuration, or software defects. Collaborative problem‑solving: Partner with IT teammates to research issues, share findings, and develop solutions. Vendor coordination: Communicate software errors to vendors, recommend program changes, and open/track service requests with software and hardware providers for defective products. Additional Responsibilities (Typical for This Role) Log, prioritize, and resolve tickets in the service desk system within defined SLAs; escalate when appropriate. Set up and support user accounts, permissions, MFA, and email; assist with onboarding/offboarding. Support printers, peripherals, and basic network connectivity (Wi‑Fi, VPN, DNS, DHCP). Maintain knowledge base articles and user guides to drive self‑service and consistency. Contribute to endpoint hygiene (patching, updates, antivirus) and basic security best practices. Required Qualifications 1-3 years of IT Help Desk / Desktop Support or equivalent customer‑facing technical support experience. Working knowledge of common operating systems (Windows, mac OS), M365/Outlook or Google Workspace, and standard business apps (word processing, spreadsheets, databases, email, PDF tools). Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk, Freshservice) and remote support tools. Strong troubleshooting, documentation, and customer service skills; ability to explain technical concepts to non‑technical users.
    $40k-54k yearly est. 45d ago
  • Traffic Signal Installer/ITS Technician Foreman

    Chinchor Electric

    Help desk analyst job in Ocala, FL

    Chinchor Electric, Inc. is family owned and operated and has been in business for over 30 years. We are celebrating being one of the Nation's Top Workplaces after receiving the honor of being granted the Orlando Sentinel's 2024 Top Workplaces award! We are a Commercial and Industrial Electrical contractor, performing Heavy Industrial Electrical, Highway Lighting, Traffic Signalization projects, and much more. We work with both corporate clients and government entities and maintain yearly contracts with Orange, Seminole, Osceola, and Volusia counties, as well as the Florida Department of Transportation. We are proud to share that we are soon opening a second location in St. Augustine, Florida to serve Jacksonville and the surrounding areas. We have opportunities for advancement in both career and education. Chinchor Electric, Inc. is seeking highly motivated and hardworking experienced Traffic Signal and ITS Technician Foremen. We are currently hiring in the Central Florida area, St. Augustine, Jacksonville, and Pinellas County. Join our team, apply today! Educational Opportunities and Benefits: Medical (100% Employer-Paid Plan Options) Dental Vision Life Insurance 401K + Match Christmas Bonus Paid Time Off Employee Referral Program Advancement Opportunities Paid apprenticeship and training opportunities through the 4-year Florida Electrical Apprenticeship & Training (FEAT) and Northeast Florida Builders Association (NEFBA) apprenticeship programs. Paid certifications including: CDL-A Crane Certification (rigging, signaling, operating) IMSA Maintenance of Traffic Traffic Signal Technician Levels I, II, and III Job Type: Full Time, Hourly, Non-Exempt Pay: $28+ Hourly, Based on Experience Travel & night work may be required. MUST be able to work out of town and nights, on occasion. Traffic Signal Installer/ITS Technician Foreman Responsibilities: Oversee the daily operations of crews of traffic signal installer/ITS technician apprentices and traffic signal installers/ITS technicians. Work closely with the project superintendent and project manager to ensure the efficient and successful completion of projects from start to finish. Responsible for the installation and maintenance of electronic traffic control devices. Assemble, install, service, test, repair, and adjust electrical and mechanical components of traffic signals and related equipment including traffic signal poles, overhead traffic signals, overhead signs, pedestrian features, and other related signal components. Inspect electrical systems, equipment, and components to ensure code compliance. Other duties as assigned. Required Skills, Qualifications, and Experience: Strong problem-solving and critical thinking skills. Ability to thoroughly follow instructions. Ability to understand and anticipate the needs of team members. Excellent written and verbal communication skills. Ability to work well in a team environment. Knowledge of National Electrical Code (NEC) Proficient in Blueprint reading. Class A CDL *Preferred* Roadway Signing experience *Preferred* 3+ years of signalization and/or ITS experience *Required* 4+ years of experience supervising FDOT projects *Required* Physical Demands Must be able to perform multiple tasks and can handle the physical demands of the job, including but not limited to, digging using a shovel, standing, walking, kneeling, bending, crouching, pulling, pushing, climbing, and lifting at least 50lbs. Equal Opportunity Employer Chinchor Electric, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex or gender, marital status, veteran or military status, sexual orientation, sexual stereotyping, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Drug Free Workplace To help ensure a safe, healthy, and productive work environment for our employees and others, to protect Chinchor Electric, Inc. property, and to ensure efficient operations, Chinchor Electric, Inc. has adopted a policy of maintaining a workplace free of drugs and alcohol. This policy applies to all employees and other individuals who perform work for Chinchor Electric, Inc.
    $28 hourly 8d ago
  • User Support Analyst

    Lake County, Fl 3.6company rating

    Help desk analyst job in Tavares, FL

    The essential function of the position within the organization is to plan, design, implement, coordinate, evaluate and enhance the distributed computer system network, including operating systems, applications software, local area networking, and communications components, for/by end-users. The position is responsible for troubleshooting, diagnosing and resolving computer hardware and software problems, resolving and documenting requests for assistance with associated problems, providing professional and courteous customer service at all times, and performing related technical and clerical duties as required. The position works under general supervision independently developing work methods and sequences. This position shall be required to assist with emergency support functions in the event of a declared emergency and/or any other emergency duties as assigned. Minimum Qualifications: Any equivalent combination of education, training and experience may be considered. Requires a Bachelors Degree in Computer Technology, Information Systems Management or a closely related field with two (2) years of related experience. Requires a valid Florida driver's license.
    $31k-41k yearly est. 18d ago
  • IT Field Support Technician_Leesburg

    Gr8Ttek, LLC

    Help desk analyst job in Wildwood, FL

    Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR mZ32k6U2iK
    $31k-51k yearly est. 8d ago
  • IT Tech Support Rep

    Gleim 3.6company rating

    Help desk analyst job in Gainesville, FL

    located in Gainesville, Florida. Our IT department develops vital products for our customers and provides top-notch technical support, in addition to developing and maintaining in-house hardware, software, and networking systems. We are dedicated to providing our customers the most up-to-date solutions for all their learning, continuing education, and test preparation needs. Be part of a team within the IT Department that provides support for our external customers through emails and phones and for our internal staff directly. Installs computer software products, modifies/repairs hardware and resolves technical difficulties. Our shifts vary from 7:00 am - 9:00 pm Monday through Friday. Requirements: Must be able to work on-site in Gainesville, Florida Strong hardware knowledge Good customer service skills Able to problem solve Attention to detail Ability to multi-task A+ certification desirable but not required Able to work our various shifts Gleim Publications provides quality, easy-to-use self-study exam prep materials for accountants and pilots in the United States and throughout the world. Our mission is to maximize knowledge transfer while minimizing our customers' time, frustration, and expenses. Ultimately, we help people help themselves succeed in their careers. Join our exciting, fast-paced development team in a growth-oriented, creative, and energetic environment. We offer an engaging, positive, and challenging work environment with flexible hours, great benefits, and casual dress. References required. Drug testing and background check will be conducted upon a job offer. Gleim is a drug and smoke free workplace.
    $43k-70k yearly est. 16d ago
  • Client Support Banker

    Grove Bank & Trust 3.5company rating

    Help desk analyst job in Groveland, FL

    SUMMARY: Primary point of contact for clients. Provide exceptional service and support in all aspects of their banking needs. Possess strong communication skills, a deep understanding of banking products and services, and a commitment to delivering superior client experience. Performs other related duties as necessary. ESSENTIAL DUTIES AND RESPONSIBILITIES Demonstrates teamwork and is excellent in supporting clients and Senior Bankers in completing client onboarding, client requests, and transactions. Is Relationship Focused while building and maintaining strong relationships with clients by understanding their financial goals and needs. Serve as the main point of contact for client inquiries, addressing questions and concerns promptly and effectively. Is accountable in assisting with account openings, closings, and account maintenance procedures. Educate clients on available banking products and services to meet their financial objectives. Uses Integrity in ensuring accuracy and compliance with banking policies and procedures. Investigate and resolve client issues in a timely and satisfactory manner. Is diligent and respectful in collaborating with other departments to address complex client concerns and provide comprehensive solutions. Stay informed about the bank's products, services, and promotions to effectively communicate and cross-sell to clients. Adhere to regulatory guidelines and internal policies to ensure a secure and compliant banking environment. Provide clients with information and guidance on online banking, mobile applications, and other self-service tools to enhance their banking experience. Participate in ongoing training sessions to enhance product knowledge, customer service skills, and stay informed about industry trends. Mentor and assist in the training of new team members. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor's degree in Finance, Business, or a related field preferred. Minimum three years prior experience in banking or customer service roles. Strong interpersonal and communication skills. Knowledge of banking products and services. Detail-oriented with excellent problem-solving abilities. Ability to handle confidential information with discretion. All candidates for hire will undergo a credit and criminal background check. Only qualified candidates will be contacted. Grove Bank & Trust is a drug-free workplace and an AA/Equal Opportunity Employer - Minorities/Female/Veteran/Disability.
    $45k-51k yearly est. Auto-Apply 60d+ ago
  • Collison Center Technician

    Myers Auto Group 4.3company rating

    Help desk analyst job in Brooksville, FL

    Job Details Buick GMC Brooksville - Brooksville, FL Full TimeDescription Brooksville Buick GMC, a leading family-owned dealership, is looking to add a skilled Auto Body Technician to their staff! If you are looking for fulfilling work in the Automotive world, look no further! We have a great team of skilled and passionate employees who care for their craft and customer satisfaction alike. WHAT WE HAVE TO OFFER Paid training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests. Comprehensive benefits program, including health care options (medical, dental and vision) and 401(k) retirement plan with an up to 4% company match. Company provided basic life insurance to all full-time eligible employees up to 1x salary at no cost to you. Up to 4 weeks of paid vacation. Family owned, values-driven culture built on integrity, professionalism, excellence, and teamwork. Qualifications We are looking for an experienced Auto Body Technician with at least 1 or more years in the collision industry. There is an immediate opening for a motivated collision body tech to perform light to heavy body work. Current experience as a body tech required. I-Car certification is a plus. Must be a team player. Full-time position with excellent pay and benefits including medical, dental, paid vacation and 401K.
    $21k-34k yearly est. 60d+ ago
  • Technical Support Specialist

    Joint Research and Development, LLC

    Help desk analyst job in Altoona, FL

    Job Description JRAD is seeking candidates for Technical Support Specialists who are responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems. Roles/Responsibilities: Analyze operational and training data to assess performance and identify areas for improvement. Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff. Develop instructional materials and deliver presentations to large, diverse audiences. Operate computer-based systems for simulation, analysis, and reporting. Apply knowledge of Navy operational and administrative directives and procedures. Required Skills and Education: Bachelor's degree preferred. 3 to 5 years of relevant experience required. Strong analytical, communication, and presentation skills. Familiarity with Navy systems, tactics, and operational environments. Security Clearance: Secret with the ability to obtain TS When you work for JRAD you will never be just a number. We put people before profits! JRAD is committed to the health and well-being of its employees. We offer more paid time off than the average company upon hire and the following benefits are available to all full-time employees: Health Insurance Dental Insurance Vision Insurance Life & Accidental Death and Dismemberment Insurance Section 125 Flexible Spending Accounts for unreimbursed medical & dependent day care Disability Insurance 401K Plan Tuition Reimbursement JRAD is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. The JRAD salary range for this position is a general guideline only and not a guarantee of compensation or salary. There are many factors considered when determining the compensation provided in an offer. These factors include, but are not limited to position responsibilities, education, experience, knowledge, skills, and contract terms and conditions. PLEASE NOTE: Once you apply, to ensure you continue to receive important updates on your application and status, please add JRAD to your approved email list and/or check your spam and junk mail often for updates.
    $34k-56k yearly est. 22d ago
  • Garage Door Field Support Specialist

    Banko Overhead Doors LLC

    Help desk analyst job in Clermont, FL

    FIELD SUPPORT TECHNICIANS No cubicles here - if you like to work outside independently with your hands, Banko Overhead Doors has a career waiting for you. Work independently in the field where you are needed and on projects needed by the installation team. Whether it is garage door opener installation, site readiness, warranty resolution and/or product delivery, your ability to pivot and help as needed through the organization will be key. If you are mechanically and technically inclined, this is a perfect job for you. We provide tools, vehicle and have an excellent benefits program. EXPERIENCE AND EDUCATION: Relevant proven prior experience in a related field of garage door and opener service, construction, framing, HVAC, or related field preferred Must have ability to pivot at a moments notice to assist where needed. High School Education Associate or bachelors degree would be a plus COMPETENCIES AND SKILL SET: Ability to troubleshoot and think independently Ability to move or lift 90 plus pounds Ability to read and understand directions and instructions Mechanically inclined Comfortable with face-to-face customer interaction Strong communication skills Ability to communicate with homeowners, builders, and other trades professionally Flexible Style (do whatever it takes approach). Aptitude for problem solving; ability to determine solutions for customers. RESPONSIBILITIES: Work with installers on projects. Site readiness Quality Control reviews Product delivery Warranty work Responsible for safe driving of company vehicles. Responsible for safe work site, equipment, and truck. Assists in customer service issues in the garage door department. Reviews work orders for accuracy and completeness before departing to job site. Installs garage door openers and associated components. Other duties as assigned. OTHER: Valid drivers license with acceptable driving record for past 3-years. Ability to work a full-time schedule. Clean criminal background. It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodation for qualified individuals with disabilities. {Show Up for Banko & Banko Will Show Up for You We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules. We require all team members to show up for work with minimal call-outs based on our attendance policy. } Compensation details: 15-19 Hourly Wage PI18694d9c8a2b-31181-38928981
    $31k-53k yearly est. 7d ago
  • INFORMATION TECHNOLOGY INTERNSHIP

    State of Florida 4.3company rating

    Help desk analyst job in Wildwood, FL

    Working Title: Internship Salary: To Be Determined by the Agency Information Technology Internship State of Florida Opportunities are located throughout Florida Internship Overview and Responsibilities: The State of Florida is seeking motivated individuals to join our workforce. Our internship opportunities offer bright, highly motivated college students and recent graduates a unique opportunity to experience firsthand the operations of state government while obtaining valuable on-the-job training. Are you hungry for innovation and passionate about technology and problem solving? IT professionals within each state agency help create and maintain the digital path to keep state government running. Please consider our excellent internship opportunities within the areas of Information Technology, Management Information Systems, Desktop Support, Network Engineering, and other related fields. Applications are accepted year-round. Internships may be paid or unpaid and there is no guarantee of employment. Knowledge, Skills, and Abilities: * Ability to communicate effectively verbally and in writing. * Ability to work independently as well as with others. * Ability to prioritize tasks, meet deadlines, and manage time effectively. * Ability to test, trouble shoot and resolve errors in operating systems. * Skilled in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access...) * Basic knowledge of various operating systems. * Basic knowledge of security protocols, best practices and common vulnerabilities. Minimum Qualifications: Must be currently enrolled or graduated within the last twelve months from an accredited college or university degree program. No experience required for this position. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:
    $23k-37k yearly est. 39d ago
  • IT Systems Administrator/Engineer

    Ascend Advanced Therapies

    Help desk analyst job in Alachua, FL

    IT Systems Admin/Engineers at Ascend provide responsive customer support, maintain and troubleshoot network systems to ensure seamless connectivity, and implement cybersecurity protocols to safeguard data and uphold a secure, efficient technology environment. * Acts as primary liaison with external IT Providers for the Alachua, FL site. * Determine the goals of IT for Alachua site within broad outlines provided by the business. * Contribute to the continuity of computer services by providing necessary technical leadership and project coordination. * Forecast costs, equipment and personnel needs for projects and programs as required and related to information systems. * Prepare long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them. * Install, configure, and maintain network hardware and software components, including routers, switches, firewalls, and access points. * Diagnose and resolve complex network issues related to connectivity, security, and performance, ensuring minimal downtime. * Help business operations groups utilize information systems to improve their efficiency.. * Ensures computer equipment, hardware, and software are updated to meet organizational needs. * Identify and leverage resources to perform regular security monitoring to identify intrusions and vulnerabilities. * Identify technologies that can be used to automate tasks and work with users to implement them efficiently. * Provide systems network support and security, including patches, firewalls, etc. * Stay updated with the latest advancements in networking technologies and industry best practices. * Document network configurations, changes, and technical procedures for reference and knowledge sharing. Managing backup and restoration for validated systems. * Set up and support of audio and video equipment. * Managing and maintaining a Hyper-V and VMWARE cluster. * Managing and maintaining Microsoft Azure and Office 365 Tenant * Managing and maintaining Intune, SharePoint, Exchange, Defender for Endpoint. * Support of remote users stationed globally. * Communicate the user's needs and issues to the external and offsite IT team. * Present project status reports to management as well as project teams. * Perform gap analysis of validation documentation, systems, and practices. Communicate identified gaps including recommending and implementing corrective actions and improvements. * Generate, review and update computer system related policies and procedures. * Develop and/or review/approve various types of system validation and infrastructure qualification documentation, including but not limited to User Requirements Specification, Data Integrity Assessments, and Administration SOPs. * Supports Change Management initiatives to maintain GMP compliance. * Work closely with system owners to effectively implement new computerized systems, system upgrades, or system modifications. * Coordinate validation/qualification activities, propose, and implement validation/qualification strategies and serve as the subject matter expert. * Vendor Management * Other duties as assigned.
    $50k-73k yearly est. 59d ago
  • Support Technician (IT)

    Citrus County Sheriff's Office

    Help desk analyst job in Lecanto, FL

    Citrus County Sheriff's Office November 21, 2025 JOB TITLE: SUPPORT TECHNICIAN (IT) PAY GRADE: 109 PAY RANGE: $20.91/hour - $27.39/hour; $43,492.80 - $59,971.20 annualized JOB TYPE: Full time, Monday - Friday, 8 am to 5 pm, and on-call as needed JOB LOCATION: Emergency Operations Center (EOC) 3549 Saunders Way, Lecanto, FL 34461 REPORTS TO: Chief Information Officer (CIO) **CURRENT CCSO EMPLOYEES** DECEMBER 1, 2025 AT 5:00 P.M. APPLICATIONS MUST BE RECEIVED IN HUMAN RESOURCES BY THAT DATE AND TIME. INTERESTED EMPLOYEES SHOULD COMPLETE A REQUEST FOR PROMOTION/TRANSFER FORM AND SUBMIT THROUGH CHAIN OF COMMAND TO THE HUMAN RESOURCES DIVISION. JOB SUMMARY/PURPOSE: This position is responsible for providing technical assistance and support to end-users within the organization. This position's primary objective is to ensure the efficient and effective operation of computer systems, hardware, and software. This role involves troubleshooting, diagnosing, and resolving IT-related issues, as well as assisting in the implementation and maintenance of IT infrastructure. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Responds to IT support requests from end-users, providing timely and effective solutions. Assist users with hardware and software-related issues, troubleshooting problems, and resolving technical issues. Installs, configures, and maintains computer hardware, software, and peripherals. Conducts regular maintenance checks and updates to ensure optimal performance. Assists in the setup, configuration, and maintenance of network equipment. Troubleshoots network connectivity issues and assists in the resolution of network- related problems. Maintains accurate and up-to-date documentation of IT systems, procedures, and configurations. Creates user guides and manuals to facilitate end-user understanding of IT resources. Collaborates with other IT team members to address complex technical issues and projects. Works closely with IT management to implement technology solutions aligned with organizational goals. Researches and recommends new information technologies to enhance agency operations. Installs, configures and administers with agency applications. All CCSO employees are considered essential emergency workers and are subject to working in any capacity/hours deemed necessary by the Agency during activations, including but not limited to, in-County and out-of-County deployments. SKILLS AND ABILITIES: Strong knowledge of computer hardware, software, and networking Familiarity with operating systems, including Windows and iOS Excellent troubleshooting and problem-solving skills Effective communication and interpersonal skills Ability to work independently and collaboratively within a team EDUCATION, EXPERIENCE, AND QUALIFICATIONS: Associate degree in computer science, Information Technology, or related field (or equivalent work experience) Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are preferred WORKING CONDITIONS: Must have the ability to regularly lift and carry up to 50lbs Must be able to able to assist for extended periods of time and tolerate repetitive hand movements Ability to drive an agency vehicle to multiple sites REQUIREMENTS: Must have the legal right to work in the United States. Valid Florida Driver's License If a current CCSO employee, then no disciplinary actions within the last 12 months and completion of current position time commitment requirement. GENERAL PERFORMANCE EXPECTATIONS: Demonstrates polite, helpful, and courteous behavior, respecting cultural differences, when interacting with the public and colleagues. Responds to supervision, guidance, and direction in a positive, receptive manner. Must be appropriately dressed and groomed. Reports to work promptly and properly prepared, notifying supervisor of intended absences. Acts in a professional manner, following established protocols and procedures. An oral board with job-related questions and/or scenarios will be administered on a date specifically set with all potential candidates notified at least three days in advance of the specified date. The oral board passing score will be 80% or higher. All candidates/employees will compete against one another for one position and the final selection to fill this slot will be made by the Sheriff. The Sheriff reserves the right to make selections from internal or external sources. Contact: Human Resources at ************** or ******************************** for more information. Citrus County Sheriff's Office is an Equal Opportunity Employer M/F/D/V. All hires, transfers, and promotions are made without regard to race, color, national origin, sex, age, disability, marital statis, religion, genetic information, or any other legally protected status. Drug-Free Workplace
    $43.5k-60k yearly Easy Apply 10d ago
  • Applications Technician

    Lucas James Talent Partners

    Help desk analyst job in Gainesville, FL

    Lucas James Talent Partners is leading a search on behalf of our client, for an Applications Technician. In this role you'll play a critical role in our innovation pipeline by supporting the development and application of clean\-label ingredients for the meat and poultry industry. You will be part of a collaborative R&D team, translating customer needs into innovative ingredient solutions and providing technical support throughout the product development lifecycle. How Will You Contribute: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. Essential job functions and duties include, but are not limited to: Assist with new product development projects and customer\-driven formulations. Perform bench and pilot\-scale experiments and support commercial plant trials. Partner with customers to demonstrate ingredient functionality and value. Evaluate ingredient performance for texture, flavor, shelf\-life, and overall quality. Create technical documentation such as formulas, specs, and test protocols. Collaborate with marketing, innovation, and sales teams to align on project goals Requirements Bachelor's degree in food science or related discipline is preferred. 3+ years of experience in food processing or product development preferred Previous experience working in a laboratory or research environment Strong technical knowledge of muscle chemistry and processed meat systems. Effective communicator with excellent presentation and organizational skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"667294733","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Work Experience","uitype":2,"value":"3\-5 years"},{"field Label":"Industry","uitype":2,"value":"FMCG\/Foods\/Beverage"},{"field Label":"City","uitype":1,"value":"Gainesville"},{"field Label":"State\/Province","uitype":1,"value":"Florida"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"32601"}],"header Name":"Applications Technician","widget Id":"4**********0072311","awli IntegId":"urn:li:organization:18758749","is JobBoard":"false","user Id":"4**********1692017","attach Arr":[],"awli ApiKey":"86ezhi1yg2oktx","custom Template":"3","awli HashKey":"c21b16e3c8dbe9654eb55b1f04069e03ed4f04791f9627189fbad50d654a27d2555f1593b9430e22c99362b5a773e3564c44548710ed66df5c2bb32099ee76ac","is CandidateLoginEnabled":true,"job Id":"4**********5966479","FontSize":"12","location":"Gainesville","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"pcy573a2da6bcad414975813a806bd9435355"}
    $57k-104k yearly est. 44d ago
  • IT systems administrator

    Kenpat Central Florida

    Help desk analyst job in Apopka, FL

    Full-time Description We are seeking a versatile and detail-oriented Systems Administrator to support our organization's digital collaboration platforms and end-user hardware/software environment. This hybrid role is responsible for the administration, customization, and maintenance of our SharePoint environment, while also delivering hands-on support for PC hardware, software, and peripherals. The IT systems administrator will collaborate closely with the IT manager, the HR manager, and other internal stakeholders and certain third-party vendors to contribute to the development and implementation of IT support that aligns with business objectives. This position is ideal for a motivated individual with 3-5 years of experience in progressive IT support disciplines. Duties and Responsibilities • Focused attention on Corporate SharePoint creation, maintenance, and development in conjunction with the IT Manager, the President, and the Business Unit Leadership. • Provide Administration in the Microsoft Azure environment and On-Prem AD Support. • Create and Provide Troubleshooting using PowerShell scripting. • Create and develop Custom Programming and Scripting, as needed. • Work closely with business units to gather requirements and implement custom SharePoint solutions. • Monitor site usage and performance, troubleshoot issues, and ensure data integrity. • Manage user access and security in compliance with IT policies. • Develop and maintain documentation and training materials for end-users. • Troubleshoot end-user issues and needs and communicate these issues within the Helpdesk Ticketing application. • Strong Collaboration with IT Team and other business groups for strategic planning and task execution promptly, and the ability to ask pertinent questions. • Assist and Support the IT Team for Organization Communication and Documentation. • Build and manage construction project sites, integrating drawing libraries, RFIs, submittals, meeting minutes, safety logs, and other key documentation. • Develop workflows and automations using Power Automate to improve approval processes and field office communication. • Control user access, permissions, and versioning across internal teams, subcontractors, and external consultants. • Provide training to project managers, engineers, and field staff on SharePoint tools and best practices. • Build and configure project-specific SharePoint sites with drawing libraries, RFI logs, submittals, safety reports, and closeout documentation. Integrate SharePoint workflows with Autodesk Construction Cloud (ACC) for centralized project data and document control. • Support project teams in syncing and migrating files between SharePoint, ACC, and Bluebeam as needed. • Report to the IT Manager for daily activities, tasks, and projects Requirements Technical Experience (2 Years Hands-On): • SharePoint administration, site/page development, and SharePoint Online support • Azure AD and Microsoft 365 ecosystem administration • Intermediate PC hardware knowledge, including repair, configuration, and troubleshooting • PowerShell programming and scripting for automation and administrative tasks • Intermediate programming and application development experience Communication Skills: • Strong verbal communication in person and over Teams • Professional, concise written communication via email • Ability to explain technical issues clearly to both technical and non-technical users Technical Support & Troubleshooting Expertise: • Provide Level 1 technical support for desktops, laptops, printers, and peripheral devices • Set up new hardware, manage software installations, and facilitate user onboarding/offboarding • Troubleshoot hardware and software issues onsite and remotely • Maintain and track IT asset inventory; perform routine workstation maintenance • Support remote users using tools such as RDP, TeamViewer, and similar platforms • Troubleshoot and support vendor-supported applications Critical Thinking & Problem-Solving: • Ability to prioritize multiple requests quickly and effectively • Skilled at translating technical concepts into layman's terms • Proven ability to define and execute a wide range of tasks and requirements • Strong situational awareness across company, departmental, and individual needs Customer Service Excellence: • Install, configure, and maintain Windows operating systems and standard business applications • Demonstrated record of outstanding customer service and end-user support • Highly collaborative team member with the ability to work independently • Skilled in guiding end-users through workflows and technical processes • Displays a pleasant, professional demeanor • Demonstrates dedication, strong work ethic, enthusiasm, and determination • Ability to work onsite Monday-Friday, 8 a.m.-5 p.m., with occasional after-hours work as needed Education & Experience: • Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) • 2+ years of SharePoint administration experience (SharePoint Online preferred) • 2+ years in desktop support, helpdesk support, or similar technical roles Technical Proficiencies: • SharePoint Online, OneDrive, Teams, and the broader Microsoft 365 ecosystem • PowerShell scripting for SharePoint, user administration, and automation tasks • Experience with Power Automate and Power Apps (preferred) • Windows 10/11, Office 365, Azure, and Active Directory • Networking fundamentals, printing systems, and endpoint security technologies Soft Skills: • Excellent troubleshooting and communication abilities • Strong task and workload management skills • High attention to detail and commitment to accurate documentation • Comfortable working both independently and as part of a team Preferred Certifications (Optional): • Microsoft Certified: SharePoint Administrator Associate • CompTIA A+, Network+, Security+, or equivalent Working Conditions: • Standard office hours with periodic after-hours support for maintenance or emergencies • Ability to lift up to 50 pounds for hardware installation or moves • Onsite presence required based on organizational needs
    $49k-73k yearly est. 4d ago
  • Client Support Associate

    GCM 4.6company rating

    Help desk analyst job in Lecanto, FL

    Benefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options - Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
    $27k-41k yearly est. Auto-Apply 56d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Help desk analyst job in Brooksville, FL

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $34k-46k yearly est. 60d+ ago
  • IT Systems Administrator

    The Cardiac & Vascular Institute 3.8company rating

    Help desk analyst job in Gainesville, FL

    IT Systems Administrator Hours of Work: M-F Employment Type: Full Time Shift: Day Overview We are seeking a highly skilled and experienced IT Systems Administrator to design, implement, and optimize our hybrid IT environment across all TCAVI locations. This role will drive the standardization of systems, enhance performance, ensure compliance with healthcare regulations, and deliver a seamless technology experience for clinicians and staff. Key Responsibilities Infrastructure Design & Implementation Architect and deploy scalable, secure, and standardized infrastructure (servers, storage, networking, and cloud) across all sites. Lead initiatives to unify technology environments following acquisitions. Champion Microsoft technologies, including Hyper-V virtualization and Azure Stack HCI solutions. System Administration & Maintenance Manage Windows Server, Active Directory, Group Policy, DNS, DHCP. Administer Hyper-V clusters, failover systems, and Storage Spaces Direct. Oversee SAN/NAS storage systems, ensuring high availability and performance. Network Management Configure, monitor, and troubleshoot routers, switches, firewalls, and VPNs. Maintain reliable and secure connectivity between all practice locations. Security & Compliance Implement and manage endpoint security, conduct vulnerability assessments. Ensure HIPAA, HITECH, and other healthcare compliance requirements are met. Report on security metrics to demonstrate continuous improvement. Cloud & Hybrid Infrastructure Manage Azure IaaS/PaaS and Microsoft 365 environments. Optimize cloud resources for performance, security, and cost. Lead cloud migration projects and enforce best practices. Backup & Disaster Recovery Develop and maintain backup and disaster recovery strategies. Conduct routine testing to ensure business continuity. Monitoring & Optimization Monitor system health and performance; proactively resolve issues. Implement solutions to improve infrastructure efficiency and reliability. Documentation & SOPs Maintain accurate system documentation and Standard Operating Procedures. Tier 3 Support & Mentorship Serve as an escalation point for complex infrastructure issues. Mentor junior IT staff and promote knowledge sharing. Required Qualifications Bachelor's degree in Computer Science, IT, or equivalent experience. 5+ years in IT System Administration Proficiency in: Windows Server (2016+), Active Directory, Group Policy Microsoft Hyper-V, failover clustering, Live Migration Azure Stack HCI, Storage Spaces Direct, SAN/NAS Networking: TCP/IP, VLANs, VPNs, routing, switching, firewalls (Meraki, WatchGaurd) Azure IaaS/PaaS, Exchange Online, Microsoft 365 administration PowerShell scripting for automation Strong knowledge of HIPAA and HITECH compliance. Experience with EMR/EHR systems and PACS/RIS. Preferred Certifications Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Solutions Architect Expert (AZ-305) Microsoft 365 Certified: Enterprise Administrator Expert (MS-102) CompTIA Security+
    $61k-79k yearly est. 60d+ ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Ocala, FL?

The average help desk analyst in Ocala, FL earns between $25,000 and $49,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Ocala, FL

$35,000
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