Help desk analyst jobs in Ohio

About the Company At The Intersect Group, we connect talented professionals with organizations that value innovation and operational excellence. Our client is a leading retailer undergoing a major technology transformation to enhance customer experience and streamline store operations. They foster a culture of collaboration, adaptability, and continuous improvement, making this an exciting opportunity for tech-savvy professionals who thrive in dynamic environments. About the Role We are seeking a Technical Support Specialist to provide critical support during a large-scale store system refresh initiative. This role ensures smooth operations by assisting store managers with technical issues related to network connectivity, servers, and point-of-sale systems following store conversions. You will deliver phone-based and back-end support, troubleshoot complex technical problems, and maintain high levels of customer satisfaction. For the first 21 days post-implementation, you will provide white-glove service, ensuring a seamless transition and exceptional customer experience. Responsibilities Provide inbound and outbound phone support for store managers during post-conversion. Troubleshoot issues related to networks, servers, POS systems, and mobile devices. Assist with password resets, basic technical support, and troubleshooting. Deliver marketing material and guidance as needed during store refresh. Document and escalate unresolved issues to appropriate teams for resolution. Maintain accurate records of support requests and resolutions in ticketing systems. Ensure exceptional customer service while managing multiple priorities in a fast-paced environment. Qualifications Experience in technical support or IT knowledge (college/studies/etc.) Required Skills Strong troubleshooting skills across networks, servers, and mobile devices. Familiarity with Windows environments and POS systems preferred. Experience in retail or gas station technology environments is a plus. Excellent verbal communication and customer service skills. Ability to work independently and adapt to evolving project requirements. Strong problem-solving skills and attention to detail.

Required Skills & Experience • 2+ years of experience in an IT support/help desk role, ideally within a financial institution or credit union • Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience Proficient in Microsoft 365, Windows 10/11, Active Directory, and remote support tools Job Description Insight Global is seeking a IT Helpdesk Technician for a credit union in Willoughby, OH. This person will be responsible for ensuring efficient operation of hardware, software, and core systems. This position is key in supporting branch and back-office technology, maintaining system documentation, and ensuring prompt resolution of IT-related issues in accordance with internal policies and service standards. Key Responsibilities: • Be the first point of contact for technical issues submitted via phone, email, or ticketing system. • Provide hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals.. • Perform user onboarding/offboarding, including hardware setup, user account provisioning, and access configuration. • Manage support tickets in the help desk system, ensuring timely response and accurate documentation of all actions and resolutions. Compensation: $50,000 to $65,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

Mortgage Company Columbus OH Work HYBRID 3 days onsite each week Needed ASAP Direct Hire In person Interview Desktop Support About the Role: Desktop Support will assist End Users in resolving computer/network (hardware and software) related issues and implementing changes on behalf of the user. You will act as a liaison between the End User and the Windows and Networking departments. What You'll Need: Associate's degree in Information Technology, Computer Science, or equivalent IT certification required 1-2 years of hands-on IT support experience in a business environment Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting Expert-level knowledge of Microsoft Office Suite with ability to train and support end users Working knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices Experience using AI Exceptional customer service skills with ability to communicate technical concepts to non-technical users Strong analytical and problem-solving abilities with systematic approach to issue resolution Proven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environment Patient, empathetic approach when assisting users with varying technical skill levels What You'll Do: Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN). Investigate user problems and identify their source; determine possible solutions; test and implement solutions. Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment. Perform and/or oversee software and application installation and upgrades. Maintain site licenses for department/organization. Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users. Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties. Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems. Maintain strict confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information and network data. Serve as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration. Deliver comprehensive computer orientation and onboarding support to new hires and provide ongoing technical training to existing staff. Manage and resolve help desk tickets efficiently using ticketing systems, ensuring timely response and resolution tracking with clear communication to end users. Maintain accurate asset management records and conduct regular inventory tracking of all IT equipment, software licenses, and hardware deployments. Create and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base. Provide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges. Other duties as assigned.

Pay is $18 Work is onsite in Norwood, OH Saturday Sunday Monday Tuesday from 9 am to 8 pm Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute. Responsibilities: Provide best in class customer experience to our customers Document all customer contacts into various ITSM tools Troubleshoot, diagnose and resolve applications, general compute issues using knowledge base or support tools Ill provide the following support framework: Incident management, request fulfillment, access management, problem management, and knowledge management As technical triage process instructs, route tickets that cannot be resolved at the service desk to the appropriate resolver groups Collaborate with service desk co-workers through inclusion Be present and participate in ongoing training for service operations Work on projects and/task assigned by leadership Skills/Experience: Associates degree in Information Technology or 2 years equivalent experience in a technology related field preferred Prior experience in a customer service role Strong Verbal and written communication skills Strong interpersonal skills and telephone etiquette Problem solving skills Experienced and capable of dealing with fast pace and high stress work environment Experienced and capable of adjusting to changing processes, procedures, and workday Must be able to handle up to 45 customer calls a day on various configuration items, and complexity Experience and proficient in all Microsoft's currently supported O/S Experienced and proficient in messaging systems, Microsoft Outlook and Gmail Willingness to work flexible and changing hours including evening, weekend, and holiday hours Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available. Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

The Application Systems Specialist (Technical Analyst) to assist in the day-to-day support and managing of middleware, vendor applications, business applications, and DevOps process. You will assist in the day-to-day operations of supporting application development staff and line of business customers. The Application Systems Specialist will have contact with all levels of personnel, both within and outside of the company. Key Responsibilities Participate in monitoring and support of all systems and applications assigned to the department. Provide “swat team” style support to development projects, by resolving problems of a base complexity, technical nature. Helps projects remain on track with very aggressive schedules. Participate in managing software application deployments following department's DevOps standards. Assists in developing PowerShell and other scripts to support the management of systems, applications, and the DevOps process. Assist in developing SQL scripts to support the management of data. Assists in developing standards/guidelines that influence implementation of existing and new technologies throughout development staff. Functions as a coordinator of activities within and between programming departments and/or between operating departments and programming departments. Provide intermediate technical and problems analysis for Windows, Linux, middleware and applications. Qualifications: Bachelor's Degree Or commensurate selection criteria experience. Demonstrated experience setting goals and successfully implementing and achieving goals. Cite examples of seeking to improve business and technical processes. Demonstrated experience effectively handling customers and providing excellent service. Demonstrated experience working effectively within a team. Cite examples of motivating co-workers in difficult situations. Possess intermediate knowledge of Windows and Linux server management and support. Possess Intermediate knowledge of HTTP Server (IIS, Apache) installation, management and support. Possess knowledge of managing deployments with Azure DevOps or similar systems. Possess knowledge of Active Directory and LDAP. Possess Intermediate knowledge of WebSphere (Traditional and Liberty) installation, management and support. Possess Intermediate knowledge of PowerShell and SQL scripting.

Corporate IT Support - Onsite 5 days a week - Cleveland area Capstone is seeking an experienced on-site Corporate IT Support professional to take responsibility for providing technical assistance to computer system users. The position involves communicating, monitoring and resolving user support requests either on-site or remotely. This role relies on experience and judgment to accomplish goals and service client requests in a timely fashion. This is a full-time, exempt position with comprehensive benefits in a casual business environment. Essential Functions: Respond to user support requests submitted through ticketing system, email or phone within expected response times. Setup, install, maintain, manage and repair, server and desktop hardware, network equipment, mobile devices, printers and peripherals. Create and manage user accounts and permissions within Active Directory. Install and update company approved software and operating systems Provide end user support and best practice use of Windows 11, IOS, Office 365 and other business applications. Provide entry level cybersecurity support, guidance and training. Build and foster relationships with internal employees, vendors and team members. Other duties as assigned. Skills and Experience Requirements: Two plus years of related work experience. Knowledge of computer hardware and networking support. Experience with using and supporting Microsoft Operating Systems, Office 365 Applications, Active Directory and business applications. Excellent interpersonal and customer relations skills. Benefits: Competitive salary. Paid Time Off and Holidays. Comprehensive Benefits Plans (Medical, Dental, Life, Vision, and Disability Insurance). 401(k) retirement plan with company match.

Manage Media content through specific workflow based Operations Monitor, reconcile and QA content Adept with all Client tools to make required changes to content Written and verbal communication with Clients and Network Partners Triage issues and work with cross functional teams for escalating, mitigating or troubleshooting issues Rule, Analysis, and Knowledge based decision making End to end ownership, tracking and reporting of issues Salary Range: $38,000 - $45,000 per year

Akkodis has an exciting job opportunity with a client looking to add a skilled IT Site Support Analyst job to help with troubleshooting and resolving user issues surrounding Windows 10, Office 365, Printer & PC, and other software & hardware related issues. We are looking for someone with good communication & customer service skills as well as a strong ability to troubleshoot and resolve technical issues in-person. In addition to supporting end-users, you will also help with project work to help set up new employee work stations, re-image laptop & desktop computers and more. The person we are seeking must have reliable transportation to get to and from the facility. There will be a requirement to support multiple facilities in the Cleveland area. This is a long-term contract opportunity fully on-site based out of Cleveland, Ohio. Target compensation for the role is $25.00 - $30.00 per hour, potentially more for the right person. Job Responsibilities for the IT Site Support Analyst Job: You will support a wide range of issues from network connectivity, printer & PC issues, A-D, re-image desktop and laptops and set up new machines. Provide a combination of help desk and desktop support in an in-person environment. Configure PC's for new employees, troubleshoot existing machines. Job Qualifications for the IT Site Support Analyst Job: Associates degree in computer information systems or related field; or 3-5 years equivalent work experience and or an equivalent combination of education, training, and experience in the following: Experience with Microsoft desktop and web administrator consoles operating systems and Microsoft based desktop applications. Strong working knowledge of a range of desktop diagnostic and troubleshooting utilities and practices. Employment Type: Long-term contract Compensation Range: $25.00 - $30.00 per hour + benefits Location: On-site, Cleveland, Ohio area If you are interested in this IT Site Support Analyst role please click APPLY NOW. For other opportunities available at Akkodis go to **************** Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client . To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **********************************************

Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature) Experience writing knowledge base articles and tip sheets Experience using ticketing systems (in this case ServiceNow experience is preferred) IT awareness & Helpdesk tool experience

Key Responsibilities: Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms). Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing. Support mobile device setup and management for sales or field teams. Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations. Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers. Escalate and track issues that require higher-level intervention or vendor support. Collaborate with network and system administrators for more complex technical issues. Maintain accurate documentation of incidents, resolutions, and asset inventories. Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons. Required Skills and Qualifications: 2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment. Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration). Familiarity with Active Directory, user account provisioning, and permission management. Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting. Strong problem-solving, interpersonal, and time-management skills. Customer-service mindset with the ability to communicate clearly with both technical and non-technical users. Preferred Qualifications: Experience supporting IT in a manufacturing, distribution, or retail environment. Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation. Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.

This position will collaborate with stakeholders to identify the needs of the business and partner with IT leadership to develop solutions to address those needs. In addition, this role is a technical support specialist providing IT service desk support, repair, maintenance, and operations services to ensure secure, dependable, and uninterrupted availability of The McAlear Group systems. The successful candidate will provide day-to-day technical support for network infrastructure, internal desktop systems software and hardware and may also participate in the development of information technology and infrastructure projects. Some travel may be required. Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important). ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Provide tier I and II IT support to the organization. Perform installation, repair, and preventative maintenance of desktop computers and related systems. Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in a heterogeneous environment. Perform desktop installation, basic cabling, network monitoring, and troubleshooting of the network and systems residing on the network. Perform account maintenance, data integrity, and file system security for the desktop environment. Assist in determining suitable software to meet user requirements. Recommend hardware and software solutions, including new acquisitions and upgrades. Conduct training programs designed to educate the organization's computer users about basic and specialized applications. Communicate highly technical information to both technical and non-technical personnel. Assist with documenting and cataloging systems for historical and information assurance purposes. Keeps current with trends and developments related to essential job competencies and demonstrates continued growth. NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Performs other related duties as assigned. Ensure work area is clean and organized. Attending staff team building events. All other responsibilities assigned. PHYSICAL DEMANDS & WORK ENVIRONMENT: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to fifteen pounds at times. COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES: Prefer a minimum of an associate degree in computer science or information technology or proven experience in providing IT end user support. Must be comfortable training staff one-on-one or in a classroom setting on technology software. Must be proficient in Windows operating systems. Must be able to multitask, problem solve, learn protocols quickly, maintain confidentiality, prioritize workload, and communicate technical issues to a non-technical audience. Must be patient, conscientious, self-motivated, independent and customer friendly. EDUCATION & EXPERIENCE: REQUIRED: At least two years of related experience working with IT projects. The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO

Company Description This is an in-Office position, Your work location is our Twinsburg, Ohio office. Do Not Apply if You Are Not Able come to our Twinsburg office each day. Compass Computer Group, Inc., headquartered in Twinsburg, OH, has been providing comprehensive IT services, Products, and Support Solutions since 1996. For over 29 years we have delivered on Managed Service Agreements, Microsoft Products, Hardware/Software Support, Hyper-V and VMWare Systems, 24x7x365 Monitoring Services. Compass has a long history of supporting Manufacturing and Healthcare businesses in Northeast Ohio with a wide range of services, including Server and Workstation Support, Network Design, VOIP Phone Solutions, Business Continuity Data Protection, Licensing, Equipment Installation and Support. Their commitment to reliable IT infrastructure ensures optimized operations with less downtime for clients across various industries. Role Description This is a full-time IT Support Specialist, service role located in Twinsburg, Ohio. In this role, you will provide technical support and troubleshooting for hardware, software, and network-related issues. Responsibilities include assisting with Server and Desktop computer setups and ongoing maintenance, managing help desk inquiries, and delivering efficient IT solutions to ensure reliable day-to-day operations. You will work directly with teams and clients to identify and resolve technical challenges effectively. Qualifications Technical Support and Troubleshooting skills to identify and resolve hardware and software issues REQUIRED - Knowledge of Server software including VMware and Hyper-V Computer systems with proficiency in managing Microsoft Server setups, repairs, and maintenance Experienced in providing IT Solutions and Support in a timely fashion Strong communication and problem-solving skills with the ability to manage tasks independently Familiarity with network configurations and data backups is a plus Associate's Degree in Information Technology or a related field, or equivalent professional experience Related Microsoft Certifications preferred Pay Salary depends on experience, knowledge, and certifications

IT Support Technician - Onsite | 12-Month Contract | Perrysburg, OH Pay: $22-$25/hr Schedule: Monday thru Friday, 8am to 5pm We are seeking a talented IT Support Technician in Perrysburg, OH for a 12-month contract with potential to extend. Responsibilities: Performs basic analysis of functional or service requirements using a fundamental understanding of IT Business processes or problems. Implements end-user or enterprise infrastructure or application services prepared by more senior Engineers. Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity. Resolves technical issues of moderate complexity within a given technical area. Partners with members of a given team or other IT teams as appropriate. Identifies potential escalations and proactively alerts management. Provides solutions to prevent problems from occurring in the area of responsibility including patch management. Reviews implement and verifies changes/solutions of medium complexity and risk. Ensures configuration management database entries are complete and accurate. Provide on-site field support to customers and their suppliers including installation, servicing, repairing systems, equipment and escorting any client/vendor suppliers. Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories. Troubleshoot known and unknown software issues related to Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive, and other corporate deployed desktop applications. Troubleshoot Microsoft patches, corporate software deployments, group policies, Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade. Troubleshooting of LAN/WAN issues impacting employee productivity on their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies. Perform IMACD activities within SLAs - PC and peripheral add move change Provide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy. Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written. Documents solutions and incident resolution case notes in English in assigned reporting systems Audit, maintain, and manage the devices asset management systems. Strong understanding and support of shipping & receiving, inventory, and warehousing practices. Assist in loading and unloading shipments. Experience in procurement, inventory, and asset management of IT equipment as well as managing the IT life cycle. Regularly lift and/or move up to 39 pounds independently and participate in group lifts for 40+ pounds and/or using pallet jacks. Work with and/or around moving mechanical parts. Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.

General Definition of Work Performs difficult skilled technical work managing and maintaining computer and network services, the security of computer network and communications, the Microsoft Active directory, and the Virtual Server Environment (VMware) for the City, developing solutions for project requirements, coordinating with vendors, developing and reviewing bids, evaluating new technologies, and related work as apparent or assigned. Work is performed under the limited supervision of the Director of Information Technology. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Essential Functions Maintains computer and network services by providing secure and reliable service to all City departments including designing the solutions, installs, configuration, troubleshooting and maintenance of computer and network equipment. Manages the security of the City computer network and communications; ensures system integrity and security for various operating systems and software used by the City through monthly patches, upgrades and bug fixes. Manages and maintains the Microsoft Active directory for the City to provide a safe and stable environment; creates and maintains network user accounts and security. Manages and maintains the Virtual Server Environment (VMware) for the City. Designs solutions for project requirements; works with vendors reviewing bids to evaluate proposed solutions and makes recommendations to the Director of IT; analyzes new technology for more efficiency and cost effectiveness; creates and reviews bids for hardware and software needs; works closely with vendors; coordinates outside maintenance contracts and services. Installs, configures, and maintains network hardware including but not limited to switches, wireless access points, routers and cabling. Analyzes, diagnoses, and repairs software issues; consults with users and tier one through three support to solve technical questions; provides assistance to all City departments with various hardware and software components including purchasing assistance. Documents and records services performed via helpdesk software; prepares summaries and written reports for supervisors; maintains accurate records of hardware and software inventory and software licenses to adhere to licensing and retention policies. Attends user groups, training and interface committees; transports equipment as needed. Provides training, direction and support to level one Desktop Support Technician as needed. Completes and ensures integrity of server operating software and data backups. Knowledge, Skills and Abilities Thorough knowledge of the principles of modern office procedures, systems and equipment; thorough knowledge of the policies, procedures and activities of the department; thorough knowledge in Microsoft Windows Operating Systems and Microsoft Office Professional applications; thorough knowledge in virus and spyware protection tools; general knowledge of Power Shell. Skill in the use of personal computers, associated software packages, hardware, and peripheral equipment; skill in enterprise level Local Area Network (LAN)/Wide Area Network (WAN) environment including administration of network architectures, principles and topologies. Ability to use diagnostic and performance tuning tools; skill in standard backup infrastructures and software tools and in Virus Protection and Anti-Spam tools; ability to troubleshoot hardware and software issues with computers, printers, equipment, City-standard software applications, networks, systems, and other peripherals, and perform repairs or fixes; ability to use diagnostic and performance tuning tools; ability to follow electronic document retention policies and perform discovery searches; ability to read, interpret, and apply detailed and technical manuals and verbal/visual instructions, as well as understand documented procedures, flow charts, operating systems, and computer operations concepts; ability to complete work in a timely fashion and initiate proper and acceptable direction for completion of work with a minimum of supervision and instruction; ability to communicate effectively in oral and written form; ability to perform and organize work independently; ability to multitask; ability to use strong interpersonal and customer service skills using tact, patience and courtesy; ability to establish and maintain effective working relationships with associates, department heads, vendors, and the general public. Education and Experience Bachelor's degree in computer science, information technology, or related field and considerable experience in computer management including Windows Servers, Structured Query Language (SQL) Server, backup technologies, security technologies, forest and domain level trusts, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), or equivalent combination of education and experience. Physical Requirements This work requires the occasional exertion of up to 50 pounds of force; work regularly requires sitting, using hands to finger, handle or feel and repetitive motions, frequently requires speaking or hearing and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, assembly or fabrication of parts within arm's length, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic). Special Requirements Possession of Microsoft Certified Systems Professional (MCSP) Certification or equivalent upon hire. Possession of Cisco Certified Network Associate (CCNA) Certification or equivalent upon hire. Must meet and maintain all training and education requirements for position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. The City of Shaker Heights does not hire individuals who use or test positive for tobacco or nicotine products. Please file application and/or resume: CITY OF SHAKER HEIGHTS HUMAN RESOURCES DEPARTMENT 3400 LEE ROAD SHAKER HEIGHTS, OH 44120 E-mail: ***********************************

Job title: Tech Line Specialist Duration: 12 months contract with possibility of extension KEY RESPONSIBILITES/REQUIREMENTS: Daily Tasks Performed: • Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems • Interaction with plant floor users and clients (in order to understand production line processes and customers) • Support projects such as technology upgrades\implementations of Tier 1 computer systems • Review, understand and react to various monitoring systems for Tier 1 computer systems What will this person be working on • IT Management: provide updates/status, receive direction, problem escalation, obtain approvals and/or feedback, contributing to the setting and tracking of mid-term strategies, process status and evaluation § Other Staff: Assist with upholding established policies and standards. Assist with executing established processes/procedures • External Suppliers: develop understanding of changing technology landscapes, applicability for adoption within company. Position Success Criteria (Desired) - 'WANTS' Education: Completed post-secondary education in Computer Science or equivalent related experience • Experience supporting computer applications and end-user computing devices § Experience supporting Windows 7/10, Active Directory, LAN/Networking • Experience using MS-Office, and problem ticketing applications • Experience executing processes on an AIX/UNIX environment • Experience managing 2nd level support calls (Level 1) • Experience managing 3rd level support calls (Level 2) • Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices • Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems • Ability to follow and document processes § Ability to adapt/learn in a changing environment • Experience with general IT processes and development methodologies • Solid analysis, proven problem solving and decision-making skills • Good time management and prioritization skills • Strong communication skills both verbal and written

The Dupps Company is currently seeking an experienced IT Analyst to support and enhance our enterprise technology infrastructure, with a focus on ERP systems, cloud platforms, identity management, and network administration. This position will be an onsite role. Key Responsibilities: ERP & Business Systems Design and implement custom Epicor Kinetic ERP solutions including Data Directives, Method Directives, BPM workflows, and BAQ/UBAQ queries to automate business processes Develop and maintain REST API integrations and App Studio customizations within Epicor Kinetic Administer multiple Epicor modules including CRM, SRM, WMS, MES, ECO, FS, APS, AMM, AP, AR, and MRP Cloud Infrastructure & Platform Management Administer Microsoft Azure environment including IaaS/PaaS services (VMs, App Services, VNets, NSGs, Load Balancers, Storage) Manage Microsoft Entra ID (Azure AD) including directory synchronization, conditional access policies, MFA enforcement, and RBAC Oversee Microsoft 365 tenant administration (Exchange Online, SharePoint Online, Teams) with focus on security and compliance Identity & Access Management Administer Auth0 platform managing SAML 2.0 SSO, enterprise B2B connections, and API integrations for 400+ users Manage Cisco Duo MFA deployment with adaptive authentication policies and zero-trust access controls Network & Security Administration Manage enterprise network infrastructure across multiple sites including Cisco/Fortinet firewalls, switches, and VPN tunnels (IKEv2/IPsec) Design and implement firewall policies, NAT rules, VLAN segmentation, and 802.1x authentication Application Development & Database Management Design and optimize SQL Server databases with replication strategies for data integrity and high availability Develop full-stack applications using Node.js, React, and RESTful APIs to modernize legacy systems Create automation scripts using C#, JavaScript, PowerShell, and VB to reduce manual administration efforts Education & Certifications Desired: Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field desired but not required. Relevant certifications (CompTIA Security+, AWS Cloud Practitioner, or equivalent) preferred Technical Skills Needed: Strong proficiency in Epicor Kinetic ERP administration and development Experience with Salesforce administration and CRM integrations Expertise in Microsoft Azure, Microsoft 365, and Entra ID administration Knowledge of identity and access management platforms (Auth0, Okta, Cisco Duo) Proficiency in networking concepts including VLAN, VPN, routing protocols, and firewall management Experience with VMware vSphere/ESXi virtualization Strong database skills with Microsoft SQL Server Programming/scripting abilities in JavaScript, Python, C#, SQL, PowerShell, and Bash Bachelor's degree desired but not required. 3+ years of IT experience. Preferred Experience: 2+ years of experience in enterprise IT environment Experience with MuleSoft or similar integration platforms Familiarity with RMM tools (NinjaOne, Kaseya) Understanding of VoIP/SIP systems

We're seeking a jack-of-all-trades Service Desk Analyst who is interested in a contract to hire opportunity with our client in Shaker Heights. This will be working onsite M-F. The Hiring Team is targeting someone who is passionate about solving problems, eager to learn, and ready to get hands-on with a wide range of technologies. This role is perfect for someone who enjoys variety in their day-to-day work and takes pride in being the go-to person for all things tech. Required Skills & Experience Technical Troubleshooting: Strong ability to diagnose and resolve hardware, software, and network issues across various platforms (Windows, mac OS, mobile devices). Hands-On Mentality: Willingness to physically set up, configure, and repair devices and peripherals as needed. Versatility: A true jack-of-all-trades-comfortable switching between tasks, tools, and technologies. Customer Service Orientation: Excellent communication skills and a helpful attitude when supporting end users. Adaptability: Ability to learn quickly and handle unfamiliar systems or challenges with confidence. Time Management: Capable of prioritizing tasks and managing multiple support requests efficiently. Documentation Skills: Able to clearly document issues, solutions, and procedures for future reference. Team Collaboration: Works well with others, shares knowledge, and supports team goals.

Encore Talent Solutions is a trusted professional services firm dedicated to helping organizations achieve their goals by providing exceptional talent solutions. We partner closely with our clients to understand their unique culture and operational needs, delivering proactive support during times of growth, transition, and change. Our mission is to connect top talent with meaningful opportunities to drive business success. Job Description We are seeking a Global Support Specialist 1 to join our dynamic team. As a Global Support Specialist I, you will be using your technical and customer service skills to deliver technical support services. We'll rely on you to keep staffers and our business running smoothly. You will be the first point of contact for our service requesters and the face of IT. You'll be using your multi-tasking expertise to provide superior customer service support for desktop, laptop and mobile device issues. You will be relied upon to provide level one issue resolution, service call creation and issue classification. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Performing entry level IT tasks which includes password resets, basic system configuration troubleshooting, and initial application access or performance analysis. • Routing incoming incident and service requests to the appropriate support group • Maintaining accurate and timely records in issues tracking system • Maintaining service desk knowledgebase support documentation • Participating in professional development and team improvement initiative • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. • All other duties as assigned. EXPECTATIONS OF THE JOB: • Individual will be expected to analyze end user hardware, operating system and business application issues • Communicate professionally and effectively with users to understand issues and propose solutions • Effectively manage service desk workload to meet publishing business SLAs • Regularly attend team meetings and provide content relating to current project status and knowledge transfer activities • Must have the ability to address system issues both on and off hours. The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. An individual in this position must be able to successfully perform the expectations listed above. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. •Minimum of 1-year technical support experience with superior customer service supporting desktops, laptops, mobile devices and related applications within an ITSM service desk system PREFERRED QUALIFICATIONS: •Knowledge of Windows Server environment, Windows desktop, terminal server/thin client deployment, hardware troubleshooting, network security, network administration and phone systems •Knowledge of Microsoft 365 and Office applications •Knowledge of Apple IOS and OSX environments •Experience using an IT Service Desk platform, preferably Service Now. •Knowledge of network connectivity, protocols and security devices to include VPN troubleshooting •Ability to be on-call for critical off-hours support Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Technical Support Tech - Hilliard, OH 6 mo. contract with benefits from Day 1, extensions or conversion to FTE possible. Hands-on hardware troubleshooting experience required, additional training provided. Schedule: Alternating weeks of 3 days & 4 days for Wed-Sat with OT available, Day Shift: 6am-6pm. Additional schedule options may be available such as Sun-Wed, 6am-6pm; Sun-Wed 6pm-6am. Required Skills & Experience 1+ year of Computer Hardware experience. 1+ years of Computer Networking experience. 1+ years of Linux Operating Systems experience. All physical requirements are expected with reasonable accommodations. Candidates should be able to lift up to 50lbs and or work in elevated locations. Job Description For this position you will be tasked with maintaining the hardware infrastructure of the latest cloud computing server technologies. The ideal candidate will be able to quickly and accurately resolve issues with server and network hardware through root cause analysis with a solid understanding of computers, servers, network devices and command line diagnostics. You must possess: technical aptitude and the ability to communicate advanced technical information with a variety individuals of varying technical knowledge, good situational awareness, the capability to contribute to strong inter and intra-team development, strong analytical skills, demonstrated problem solving ability, and the ability to operate solo or as part of a team with varying degrees of supervision. This position requires the ability to successfully operate in high-pressure, time-sensitive situations while handling multiple critical priorities simultaneously. Successful candidates must be able to demonstrate effective examples of situations where personal initiative and judgment were used to benefit team objectives. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** . Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.