Help desk analyst jobs in Oklahoma

Information Technologist Fort Sill, OK SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers' technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. As a Veteran-Friendly employer, we are proudly partnered with the Virginia Values Veterans (V3) Program, and a recipient of the HIRE Vets Gold Medallion Award, which recognizes our commitment to recruiting our nation's Veterans. Recognized on the Inc. 5000 list of America's fastest growing companies in 2020 & 2021 and named as one of the 2022 Best Places to Work in Virginia, we are always looking to hire top talent in the field - come join us today! JOB REQUIREMENTS: Associate's degree in information systems/computer science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration SECRET Clearance Two+ (2) years of client support in a Microsoft Windows-based environment-Windows 11 with Microsoft 365 Experience with providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage and Access) Strong base of experience in troubleshooting and resolving desktop related issues or user problems Knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems Ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location Experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes Ability to clearly and concisely communicate technical information to non-technical users at all levels of the organization Good understanding and experience with general connectivity issues in LAN/WAN/Internet environments Effective written, verbal, and interpersonal communication skills Advanced understanding of Transmission Control Protocol/Internet Protocol U.S. Army Training and Doctrine Command (TRADOC) experience is a plus but not required At Indigo IT, we offer an expansive benefits package for our employees, which includes: Medical, Dental, and Vision coverage options. In addition, we offer 401(k) with company match, Group life and disability, Flex Spending Accounts (FSA), Paid Time Off (PTO), Paid holidays, and Education assistance. We also have in house training programs for employees, we reward thought leadership with bonuses and recognition for publishing, speaking, and innovative thought leadership in our industry. Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. This employer uses E-Verify.

WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. SUMMARY: The Desktop Support Technician provides support to all computer system users for desktop and phone related issues. The position requires changes to processes to ensure desktop support is kept efficient. A successful candidate will be friendly, technologically well-rounded, and have a true heart for customer service. This position requires technical skills in many areas of computing but most importantly a great attitude with a desire to learn and grow as a professional in a team environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Personally exhibits, recruits and coaches associates consistent with Core Behaviors Responsible for promoting culture of safety Provide technical assistance to end users while maintaining great customer service Manage helpdesk response time, ticket load, and proper triage practices Maintain the helpdesk software (categories, screens, users, manage support escalations, etc) Managing the automated deployment of Operating Systems, Applications computer updates Create and maintain user accounts, including assigning privileges Telecommunications management including VoIP, user accounts, and handsets Occasional travel to company sites to perform necessary onsite maintenance and repair Manage inventory of hardware and software resources across the enterprise Assistance with small scale infrastructure projects Design and develop support protocals and procedures Works with accounting on IS related expenses Assist in Network Monitoring Perform other system duties as assigned Be ready to contribute and be heard! Suggest changes and provide feedback as to how BlackHawk can make you happier and more effective in your day to day duties. BENEFITS: Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria) Dental and Vision Insurance 401K Plan and Company Match FSA (Full FSA, Limited FSA, and Dependent FSA) Company paid Long Term and Short-Term Disability Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life Ancillary Critical Illness Insurance (Wellness Rider Included) Ancillary Accident Insurance (Wellness Rider Included) Ancillary Hospital Indemnity Employee Assistance Program (EAP) - Includes concierge services and travel assistance. Paid Time Off Holiday Paid Time Off Gym Reimbursement Quarterly Wellness challenge with a chance to will money or prizes Tuition Reimbursement - after 1 year of employment *BlackHawk Industrial is an Equal Opportunity Employer

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: Hybrid Work Options, Paid Time Off, and Paid Holidays Medical, Dental, Vision, and 401(k) with employer match contributions Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally Position Summary The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Essential Duties and Responsibilities Problem management and escalation of issues in a timely manner Prioritization of tasks and meeting of deadlines, excellent time management skills Excellent troubleshooting and assessment skills Excellent written/verbal communication skills Must be a team player with outstanding customer service skills Entry of time sheets, expense reports and documentation on or before deadline Keep up-to-date on market trends, theory and new ways of doing things; embrace change Assist with change-management activities Prepare and deliver complete and concise documentation for all projects Present progress reports to immediate supervisor and or Project Manager (if so assigned) Help turn business problems into technical solutions Manage deployment of equipment in compliance with established technology policies. Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues. Education/Experience/Certifications 2+ years experience in IT related study or field. Must possess basic knowledge and experience with: Windows 7/8/10 Microsoft Office suite Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) Understanding of basic network concepts Understanding of application, desktop, and server virtualization Understanding of Desktop Deployment / Imaging Bachelor's Degree a plus Desired Experience/Certifications Certifications CompTIA A+ Certification a plus Windows Server 2008/ 2012/ 2016 Microsoft Office 365 Admin portal Understanding of File Permissions (NTFS & Sharing) High School Degree required Associate's Degree or higher preferred Work Environment and Physical Demands Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. The noise level in the work environment is moderate. Frequent local travel required

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Desktop Support Representative Onsite Support Location:Oklahoma City, OK Duration: 1+ years Job Description: Qualifications SHARE YOUR RESPONSE ASAP Additional Information For more information, Please contact Shubham ************

Tech Partners is sourcing candidates for a full-time, on-premises Help Desk / DevOps Support Specialist role in Tulsa, OK. This is a long-term assignment with opportunities for either contract or direct placement. Compensation is $40-$50 per hour. Position Overview This role focuses on supporting a homegrown Point-of-Sale (POS) system and its associated development sandbox environment. The sandbox is used by developers to build and beta test updates, but it requires ongoing maintenance and cleanup. The specialist will serve as the bridge between IT support and development teams, ensuring the platform remains stable, secure, and efficient. Key Responsibilities Provide technical support for the POS platform and related systems. Monitor and maintain the developer sandbox environment, ensuring stability and cleanliness. Collaborate with developers to troubleshoot issues and optimize testing workflows. Document processes and contribute to knowledge base resources. Identify recurring issues and recommend improvements to sandbox management. Support end-user environments as needed, including hardware/software troubleshooting. Qualifications 5+ years of IT support, help desk, or DevOps experience. Strong knowledge of Windows OS, Microsoft 365, and enterprise applications. Familiarity with POS systems or retail technology environments preferred. Experience working with development teams in sandbox/test environments. Excellent problem-solving and communication skills. Associate degree or higher in IT-related field preferred. Industry certifications (CompTIA A+, Network+, ITIL, etc.) are a plus. Assignment Details Location: On-premises in Tulsa, OK Schedule: Full-time, standard business hours Duration: Long-term assignment Compensation: $40-$50 per hour Engagement: Contract or direct placement through Tech Partners

Focus on prospective, concurrent and retrospective review of medical services provided to members enrolled in CommunityCare. Take into consideration benefits members are entitled to, access to services, site of care, the quality of services rendered and the cost of care. Provides medically appropriate services that are a covered benefit to members with attention focused on quality and efficiency. Provides Quality of care services in a cost-effective manner to preserve member benefits and minimize unnecessary healthcare costs. Processes are conducted, and decisions are made in compliance with State and Federal utilization management regulations. This position will report to the director of pharmacy. KEY RESPONSIBILITIES: Process incoming authorization requests regarding services for members from providers Verifies eligibility, claim status, coinsurance and all other information related to a member and their benefits or a provider and their contract. Collaborate with healthcare providers for clinical information needed for determination requests. Accurately document case interactions with healthcare providers and members. Resolve claims adjudication issues related to medical benefits. Demonstrate ability and learning agility to adapt to organizational changes including business processes, systems and technology. Taking part in training and other learning opportunities to expand knowledge of company and position. Perform other duties as assigned. QUALIFICATIONS: Experience in managed care, PBM, or health plan setting preferred Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner. Dedicated to working in a collaborative, multi-team environment to provide the best care for our members. Ability to work independently and apply good judgment. Proficient in Microsoft Office applications. Highly organized and attentive to detail. Strong time management skills. Knowledge of infusion therapies is preferred. Successful completion of Health Care Sanctions background check. EDUCATION/EXPERIENCE: High school diploma or equivalent. Two years' experience in managed care pharmacy benefits, pharmacy tech or related discipline. Basic understanding of Health Plan Industry. One year customer service experience required. Previous customer service experience in a Medicare Advantage plan preferred.

About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training

Job Posting Title Computer Support Technician Agency 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV Supervisory Organization IS-CS Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Job Description As a Computer Support Technician with OMES you will enjoy: Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. Job details Full-time 40-hour work weeks. Support the Information Services Division. This position is located in McAlester, OK and is in office 5 days a week. Salary is up to $57,000 based on education and experience. Responsibilities Configure, install, and maintain workstations and laptops in a networked environment. Identify network, hardware, and software problem utilizing diagnostic and troubleshooting skills. Install, configure, apply patches, and update operating systems and workstation applications. Maintain workstation systems at performance level to meet customer expectations for reliability and stability Serve as the escalation point for technical and customer related issues in assigned geographical area Ensure that all reported issues are entered into the ticketing system and have full and proper documentation and are close to successful resolution Install, configure, and troubleshoot peripheral devices, such as printers Physical Demands and Work Environment The employee must occasionally lift, and/or move up to 30 pounds. Lifting above the head is occasionally required. This position may require travel up to 50 percent of the work week. Minimum qualifications Requirements include 24 credit hours in computer science or related field, or two years of IT technical support experience, troubleshooting and job-related certifications. About OMES The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners' goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible. OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact

Tier 1 Helpdesk Technician (EITAAS-2025-24286): Bowhead seeks an Tier 1 Helpdesk Technician that will provide multiple tier support to end users. The ideal technician will have 2+ years of IT help desk experience with a strong background in Microsoft Office365. They will be required to answer questions or resolve computer problems for clients in person, via telephone or email. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The IT Helpdesk Agent will be responsible for working Day, Swing, or Night shifts which consist of the following: Day Shift: 8:00am - 4:30pm Swing Shift: 11:30am - 8:00pm Night Shift: 8:45pm - 5:15am **Responsibilities** Job duties will include but are not limited to: + Install separate LAN closet for Government NIPRNET and SIPRNet connection + Install required power and cooling to the LAN closet + Install and configure any hardware and connectivity needed for the Automated Call Distribution (ACD) system + Configure and install agent workstations with EDC/SDC images, peripheral, network connections to support on-premise and virtual service desk analysts. + ACD Configuration- Configure cues, voicemail, call record, etc.- Test configuration- Configure automation- Connect ACD to facility's NIPRNet circuit + Establish VPN with CAC connectivity to support remote users + Support integration with ITSM system **Qualifications** + A+ or Network+ Certificate highly preferred + Security+ Certification highly preferred + Two plus (2+) years professional, relevant experience. + Associate's Degree in Management Information Systems, Computer Science, or related field and two years of related experience. Degree may be substituted for experience on a year-to-year basis. + Ability to sit/stand for prolonged periods of time; confined to workstation. + Climbing, stooping, bending, kneeling, crouching or crawling. + Pulling or pushing. + Prolonged use of video display terminals. + Use of hands to finger, handle or feel; hands, arms, feet and legs. Sequentially or simultaneous with repetition. + Ability to identify and distinguish colors. + Irregular work hours. + Intense concentration with few opportunities for break. + Frequent travel from primary place of work. + Unpredictable deadlines or demands for work product. + Reach/relocate items above shoulder. + Working around machinery. + Exposure to extreme cold, humidity or hot temperatures; working outside. + Skills: critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring. + Knowledge: computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology. + Abilities: oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering. Physical Demands: + Must be able to lift up to 25 pounds + Must be able to stand and walk for prolonged amounts of time + Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain or maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location. \#LI-BG1 Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification. Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes. UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCPhere (******************************************* . All candidates must apply online at ***************** , and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance *****************/careers/recruitment/ . The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs. **Join our Talent Community!** Join our Talent Community (************************************************************************ to receive updates on new opportunities and future events. **ID** _2025-24286_ **Category** _Information Technology_ **Location : Location** _US-OK-Oklahoma City_ **Clearance Level Must Be Able to Obtain** _Secret_ **Minimum Clearance Required** _Secret_ **Travel Requirement** _Less than 10%_

Welcome to Love's! Our Truck Care Support team is seeking an Analyst to deliver exceptional technical assistance to customers using our products and services. This role involves diagnosing and resolving technical issues, providing effective solutions, and partnering with internal teams to enhance the overall customer experience. Additionally, the analyst will gather and interpret customer feedback, ensuring valuable insights are communicated to the product development team. Job Functions: Diagnose and resolve technical issues reported by customers. Provide assistance to customers via various channels (e.g., phone, email, chat). Contribute to and maintain a knowledge base of common issues and solutions. Communicate technical issues, solutions, and customer feedback to internal teams, including product development and engineering. Work with internal teams to ensure that customer needs are met and product development aligns with customer expectations. Escalate complex issues to appropriate internal teams for further resolution. Document issues, solutions, and processes to improve efficiency and knowledge transfer. Experience and Qualifications: A Bachelor's degree in computer science or a related field is often preferred. Strong understanding of the company's products, systems, and technology. Ability to diagnose and resolve technical issues effectively. Excellent written and verbal communication skills. Ability to interact with customers in a professional and helpful manner. Ability to analyze data and information to identify trends and patterns. Ability to work effectively with internal teams. Familiarity with relevant software and hardware. Physical Demands: Requires prolonged sitting, some bending and stooping. Occasional lifting of up to 25 pounds. Manual dexterity sufficient to operate a computer keyboard and calculator. Requires normal range of hearing and vision. Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply. Job Category: Corporate

True Sky Credit Union Structured Compensation - IT Systems Administrator Data Year: 2020 Prepared On: 02/28/2020 Department: Information Technologies Grade: 12 Reports To: Chief Information Officer Classification: Exempt Supervises Direct: 0 Supervises Indirect: 0 Approved By: CEO Effective Date: 02/22/2020 Revised Date: 02/28/2020 Role: Responsible for the technical design, implementation, support, organization, modification and the highest level of performance tuning and recovery procedures for mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex operating systems and hardware. Investigates and analyzes feasibility of system requirements and develops system specifications. Identifies methods, solutions, and provides project leadership in order to provide a high level of service to the customers of the department. Essential Functions & Responsibilities: E 25% Manages the day-to-day operations of the technical infrastructure by monitoring system performance, configuration, maintenance, and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities. E 10% Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired E 10% Establishes guidelines and methods for the installation and management of the host computer operating systems, disk arrays, network infrastructure, and other components. E 25% Ensures high availability and acceptable levels of performance of mission critical host computer resources. E 15% Participates in short and long-range planning for the department to select and utilize appropriate technologies to meet the evolving needs of the Credit Union and its members. E 10% Oversees the maintenance of hardware and software at the company's disaster recovery site and provides technical support for disaster recovery testing. N 5% Performs other job related duties as assigned. Performance Measurements: 1. Stays current with technological developments in systems administration technology and recommends ways for our organization to take advantage of new technology. 2. Develops tools, procedures, and training sessions for Operations, Client Support and Systems Development staff to assist with work. 3. Manages the data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system) and fire protection system. 4. Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse and documentation for backup and restoration of host operating systems and host-based applications. 5. Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organizations. 6. Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations. 7. To stay current and comply with all federal and state regulations including Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC) and all credit union policies and procedures. Knowledge and Skills: Experience Five years to eight years of similar or related experience. Education Equivalent to a college degree BS or BA in Computer Science or Management Information Systems. Relevant experience may substitute for the degree requirement. Three year's work experience in complex systems design, programming and systems software and support. Desired Technical Certifications:- MCITP/MCSE, VCP, CISSP, CCNA Interpersonal Skills Excellent critical thinking and problem-solving skills. Ability to: Plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures; communicate technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situations effectively. Other Skills Knowledge of: Programming languages and operating systems; current equipment and technologies in use; enterprise backup and recovery procedures, and system performance monitoring tools; effective project management techniques. Working knowledge of virtualization, both server-side and end user. Strong knowledge of systems and networking software, hardware, and networking protocols. Extensive experience with Storage Area Network (SAN) technologies. Familiarity with SQL and database operations. Availability outside of working hours to resolve emergency issues promptly. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate. This Job Description is not a complete statement of all duties and responsibilities comprising the position.

**_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Civil Services, LLC **_SALARY:_** $15.00-$16.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** + Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests. + Operates within established guidelines and procedures to independently deliver a full range of services to the customer . + Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool. + Provide assistance and information to the customer in a prompt manner. + Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilizing appropriate follow-through, and logging all customer interactions for escalated matters. + Mobile telephony and device support. + Video Conference Unit Troubleshooting. + IP Telephony setup and support. + Creation of end user accounts and setting permissions. + Provide end user device management and support, including desktops, laptops, and PDAs. + Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications. + Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations). + Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major Incident Management Team. + Manage continuous improvement through ongoing collection of data and information regarding customer requirements. + Monitor and report on performance of IT systems and services. + Understand and respond to others' using active listening skills and tactful communication. + Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding. + Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication. + Ensures customer satisfaction through follow-up and special efforts. + Resolve issues following the parameters and guidelines of the client. + Identify potential system problems and escalate to department contact for resolution. + Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness. + Assist new employees with training through shadowing opportunities and explanation of work process. + Other duties as assigned. **Qualifications** **Here's What You Need** + High school diploma or GED required. + Experience preferred Service Desk or Customer Service experience + Two (2) to five (5) years of experience in computer systems, customer support or IT support. + Experience with ServiceNow IT Service Management System. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. + Strong ability to speak with clarity and articulation. + Strong communication skills; both verbal and written. + High degree of comprehension of the issues presented by customers. + High degree of problem solving Internal/External Relationships. + Apply discretion resulting in appropriate/desired resolutions. + Ability to analyze issues and determine root causes and identify appropriate solutions. + Ability to connect and build relationships with customers via virtual methods, phone, and email. + Ability to independently solve problems. + Effective listening skills including the cognitive ability to locate and convey requested information + The ability to successfully handle customer requests and documents in work management tools and applications. + Willingness to take initiative with attention to detail. + Proactive and flexible. + Must have a positive attitude. + Tolerance to deal with difficult customers and stressful situations. + Fluidity to work well in teams as well as independently. + Ability to take phone contacts and answer emails simultaneously. + Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents + Sound analytic and cognitive ability to troubleshoot technical problems. + Speaks with clarity, articulation, and is aware of own non-verbal communication. + Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress. + Demonstrate ability to learn quickly and thrive in a high-energy team environment. + Must be able to work independently, as well as with a team. + Ability to function in a diverse work environment. + Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint. **Desired Qualifications:** + Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a related field. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to:** IT Service Supervisor **Working Conditions** + Professional remote office environment. + Ability to work nights and weekends (M-F 8AM-4:30PM EST training schedule) + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $15.00 - USD $16.00 /Hr. Submit a Referral (******************************************************************************************************************************* **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103621_ **Category** _Customer Service/Support_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_

SUMMARY: Responsible for supporting the IT needs of the individual departments, ensuring a maximum level of service and user satisfaction. Maintaining, installing, and configuring endpoint workstations as directed. Maximizing endpoint security, patch management, and end-user account integrity. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following: Serving as the escalatory point of contact for end-users seeking technical assistance. Provide technical assistance and support for incoming queries (ticketing) and issues related to computer systems, software, and hardware. Maintain daily performance and endpoint systems. Performs routine maintenance on endpoint systems. Run reports to identify trends and malfunctions that continue to occur. Provisions and maintains end-user accounts (creating, enabling, disabling, filing) and workstations, maintaining data integrity and system quality. Maintains working knowledge of all endpoint systems (workstations and client devices). Maintains and enforces absolute standards of security, system integrity, and confidentiality within the department. Routinely inspects all supported equipment on property, identifying and reporting potential problems, additionally tasked with (coordinating, scheduling, executing) necessary repairs or cleaning. Maintaining security, integrity, and performance of Gaming Floor network cabling, additionally tasked with making suggestions and recommendations (equipment, security standards, etc.). Assists with troubleshooting and repair of all supported equipment on property. On call for any non-emergency issues: Password resets/account unlocks not required to be onsite unless directed by Information Technology Director. Work on projects as assigned. Flexible scheduling required. KNOWLEDGE AND SKILLS - EXPERIENCE and/or EDUCATION: Three years to five years of similar or related experience. Equivalent to a high school education. PROBLEM SOLVING: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature. Work may involve motivating or influencing others. Proven ability to provide outstanding customer service. Must have excellent problem-solving abilities and be able to deal with stressful situations in a professional manner. Must be a Team Player. Must be a detail oriented, organized individual with the ability to multi-task and be able to work in a fast-paced environment. Displays strong verbal and written communication skills with proven ability to handle conflict situations. CONDITIONS OF EMPLOYMENT: Uphold all principles of confidentiality effusively. This position has access to sensitive information and a breach of these principles will be grounds for immediate termination. Adhere to all professional and ethical behavior standards of the industry. Interact in an honest, trustworthy, and respectful manner with employees, visitors, and vendors. Participate in departmental staff meetings, quality management activities, and educational programs. Demonstrate verbal and written skills. Comply with Seminole Nation Gaming Enterprise policies and procedures. Applicant and Employee must submit to and pass applicable drug test. Applicants may be required to work irregular work hours depending on but not limited to promotions, deadlines, and projects. Must be able to work various hours including weekends and holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants may be subject to a background check to ensure compliance with Seminole Nation Gaming Agency. Candidates for positions that require a background check must be able to successfully pass a background and character investigation. Complying with the Indian Gaming Regulatory Act and the rules, regulations, and standards established by the Seminole Nation Gaming Agency, the National Indian Gaming Commission, and pursuant to the Nation's gaming compact with the State of Oklahoma, and all other applicable laws. Securing and maintaining a Seminole Nation gaming license from the Seminole Nation Gaming Agency and cooperating fully with the Agency in the performance of its duties.

Job DescriptionComputer IT TechnicianClaremore, OK Join our dynamic team as a Computer IT Technician! Our company is a leading manufacturer and supplier of industrial electronics and automation solutions, serving clients across the manufacturing, energy, and infrastructure sectors. In this exciting role, you will be responsible for providing technical support and maintenance for our company's computer systems and IT infrastructure. As a Computer IT Technician, your key responsibilities will include: - Troubleshooting and resolving hardware and software issues for desktop computers, laptops, and other IT equipment - Performing routine maintenance and upgrades on computer systems - Providing end-user support and training on various software applications - Assisting with the implementation and configuration of new IT systems and technologies - Maintaining accurate documentation and records of IT-related activities To be successful in this role, you should have: - 1-2 years of experience in an IT technician or support role - Strong knowledge of computer hardware, software, and networking concepts - Proficiency in troubleshooting and problem-solving - Excellent communication and customer service skills - A positive, team-oriented attitude This is a temporary-to-hire position with a target pay rate of $25 per hour. In addition to competitive compensation, we offer a comprehensive benefits package including health insurance, retirement savings, and paid time off. At our company, we are committed to creating an inclusive and diverse work environment. We are an equal opportunity employer and welcome applicants from all backgrounds and experiences. If you're ready to join our team and contribute to the success of our innovative company, we encourage you to apply today!

Job DescriptionWe are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: Hybrid Work Options, Paid Time Off, and Paid Holidays Medical, Dental, Vision, and 401(k) with employer match contributions Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally Position Summary The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Essential Duties and Responsibilities Problem management and escalation of issues in a timely manner Prioritization of tasks and meeting of deadlines, excellent time management skills Excellent troubleshooting and assessment skills Excellent written/verbal communication skills Must be a team player with outstanding customer service skills Entry of time sheets, expense reports and documentation on or before deadline Keep up-to-date on market trends, theory and new ways of doing things; embrace change Assist with change-management activities Prepare and deliver complete and concise documentation for all projects Present progress reports to immediate supervisor and or Project Manager (if so assigned) Help turn business problems into technical solutions Manage deployment of equipment in compliance with established technology policies. Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues. Education/Experience/Certifications 2+ years experience in IT related study or field. Must possess basic knowledge and experience with: Windows 7/8/10 Microsoft Office suite Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) Understanding of basic network concepts Understanding of application, desktop, and server virtualization Understanding of Desktop Deployment / Imaging Bachelor's Degree a plus Desired Experience/Certifications Certifications CompTIA A+ Certification a plus Windows Server 2008/ 2012/ 2016 Microsoft Office 365 Admin portal Understanding of File Permissions (NTFS & Sharing) High School Degree required Associate's Degree or higher preferred Work Environment and Physical Demands Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. The noise level in the work environment is moderate. Frequent local travel required Powered by JazzHR 4atzqCQoFO

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Hi Hope you are doing well !!! I find your profile good fit for the position please find the below Job Title: Deskside Support Representative Distributed Client Services Location: Oklahoma City, OK Duration: 1 Year(with possible extension) Job Description: Desktop support experience Must have good communication skills Experience with MS outlook Proficient with windows 7 Should have perform all IMAC (install, move , add and change )activities Should have experience in working with windows 7 Additional Information For more information, Please contact Shubham ************ ***************************

Fort Sill, OK Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers' technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. As a Veteran-Friendly employer, we are proudly partnered with the Virginia Values Veterans (V3) Program, and a recipient of the HIRE Vets Gold Medallion Award, which recognizes our commitment to recruiting our nation's Veterans. Recognized on the Inc. 5000 list of America's fastest growing companies in 2020 & 2021 and named as one of the 2022 Best Places to Work in Virginia, we are always looking to hire top talent in the field - come join us today! JOB REQUIREMENTS: * Associate's degree in information systems/computer science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration * SECRET Clearance * Two+ (2) years of client support in a Microsoft Windows-based environment-Windows 11 with Microsoft 365 * Experience with providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage and Access) * Strong base of experience in troubleshooting and resolving desktop related issues or user problems * Knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems * Ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location * Experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes * Ability to clearly and concisely communicate technical information to non-technical users at all levels of the organization * Good understanding and experience with general connectivity issues in LAN/WAN/Internet environments * Effective written, verbal, and interpersonal communication skills * Advanced understanding of Transmission Control Protocol/Internet Protocol * U.S. Army Training and Doctrine Command (TRADOC) experience is a plus but not required At Indigo IT, we offer an expansive benefits package for our employees, which includes: Medical, Dental, and Vision coverage options. In addition, we offer 401(k) with company match, Group life and disability, Flex Spending Accounts (FSA), Paid Time Off (PTO), Paid holidays, and Education assistance. We also have in house training programs for employees, we reward thought leadership with bonuses and recognition for publishing, speaking, and innovative thought leadership in our industry. Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. This employer uses E-Verify.

About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training

SUMMARY: Responsible for providing maintenance, technical support, and assistance to end-users, whether on the phone or in person. Primary intention is to ensure end-user satisfaction and ability to properly operate any machinery or technology they may be having trouble with. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following: Serving as the first point of contact for end-users seeking technical assistance. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Provide technical assistance and support for incoming queries (ticketing) and issues related to computer systems, software, and hardware. Performing remote and onsite troubleshooting through diagnostic techniques and pertinent questions. Responsible for acting as a liaison, escalating, and assigning helpdesk tickets as necessary. Maintain end-user accounts (enabling, disabling, password resets) retaining data integrity and system quality. Maintains absolute standards of security, system integrity, and confidentiality within the department. Assists with troubleshooting and maintenance of all end-users (endpoint) equipment on property. Work on projects as assigned. Flexible scheduling required. PHYSICAL DEMANDS: The work requires moderate physical exertion such as long periods of standing, repetitively lifting lightweight objects with frequent bending or stooping, recurring lifting of moderately heavy items. Occasionally lifts heavy objects over 50 pounds. KNOWLEDGE AND SKILLS - EXPERIENCE and/or EDUCATION: One year to three years of similar or related experience. Equivalent to a high school education. CONDITIONS OF EMPLOYMENT: ° Uphold all principles of confidentiality effusively. ° This position has access to sensitive information and a breach of these principles will be grounds for immediate termination. Adhere to all professional and ethical behavior standards of the industry. Interact in an honest, trustworthy, and respectful manner with employees, visitors, and vendors. Participate in departmental staff meetings, quality management activities, and educational programs. Demonstrate verbal and written skills. Comply with Seminole Nation Gaming Enterprise policies and procedures. Applicant and Employee must submit to and pass applicable drug test. Applicants may be required to work irregular work hours depending on but not limited to promotions, deadlines, and projects. Must be able to work various hours including weekends and holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants may be subject to a background check to ensure compliance with Seminole Nation Gaming Agency. Candidates for positions that require a background check must be able to successfully pass a background and character investigation. Complying with the Indian Gaming Regulatory Act and the rules, regulations, and standards established by the Seminole Nation Gaming Agency, the National Indian Gaming Commission, and pursuant to the Nation's gaming compact with the State of Oklahoma, and all other applicable laws. Securing and maintaining a Seminole Nation gaming license from the Seminole Nation Gaming Agency and cooperating fully with the Agency in the performance of its duties.