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Help desk analyst jobs in Oregon

- 504 jobs
  • Desktop Support - W2 Only (No Third Party)

    CBTS 4.9company rating

    Help desk analyst job in Portland, OR

    Role: Desktop Support Duration: 12 months Pay rate: $33/hour on W2 (No Third Party) The Desktop Support / Logistics Specialist is responsible for providing technical assistance to end-users, ensuring smooth operation of IT systems, and managing logistical processes related to hardware, software, and office equipment. This role combines hands-on technical support with coordination of inventory, procurement, and distribution of IT assets. Required skills: Experience providing 1st and 2nd level technical support Strong knowledge of Windows and mac OS operating systems. Familiarity with networking basics (TCP/IP, DNS, DHCP, VPN). Experience with ticketing systems (ServiceNow, Jira, or similar). AS degree in any related field preferred Plusses: Relevant certification Please send resume ASAP.
    $33 hourly 3d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Oregon

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $35k-48k yearly est. 16d ago
  • Technical Support Specialist II

    Smarsh 4.6company rating

    Help desk analyst job in Portland, OR

    Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary We're seeking a Technical Support Specialist to deliver world‑class SaaS support via phone, chat, and email, you'll own client issues end‑to‑end, diagnose complex problems independently, manage escalations, and collaborate across teams to drive resolution and customer success.How will you contribute? Providing world class client support to our Professional Archive SaaS software solution and services via phone, chat, and written communication. Act as a client liaison and become an advocate for the resolution of client issues. Work on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions. Independently identify the root cause of software or system issues and use system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible test cases. Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone, web and community. Actively diagnose, troubleshoot and resolve customer issues. Escalate cases as required based on customer business impact. Effectively manage cases to ensure timely customer status updates and ultimate resolution. On occasion, handling large accounts, customer escalations, and 3rd party support coordination to resolve issues. Frequently engage and collaborate closely with Advanced Support, Customer Success, Implementation and other teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure. Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher. Promote adoption and success of customers and partners using self-service offerings, including knowledgebase, community, and training resources. Advocate for product, policy and process improvements that improve the customer experience. Follow required polices and processes to maintain compliance with information security and data protection requirements. Log and track calls and cases using Salesforce, while maintaining detailed notes of the customer's request. Write or revise user training documents and procedure. What will you bring? Minimum of 2 years in a customer service / technical support role, especially in SaaS or IT environments. At least 2 years of call center experience handling inbound/outbound calls in high-volume settings. Strong verbal and written communication skills, with active listening and empathy. Bachelor's degree or equivalent preferred. $26 - $33 an hour The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
    $26-33 hourly Auto-Apply 60d+ ago
  • Site Services Technician- Tualatin, OR

    Matheson Tri-Gas, Inc. 4.6company rating

    Help desk analyst job in Tualatin, OR

    To implement, execute and then meet and exceed expectations of the Matheson Tri-Gas on-site service team's operational responsibility of providing site services to the customer's medical & specialty gas needs. Essential Functions Execute the customer's & MATHESON policies and procedures to meet the operational requirements of customer. Maintain a safe and cleanly work environment in addition to following all workplace safety protocols in performing required work. Perform daily check of all gas, liquid, and chemical locations currently identified as needing daily monitoring. Coordinate deliveries to all use points at customer location. Unload/load trucks as required using carts, pallet jacks, or forklifts. Perform cylinder or system chemical changes if required in contract with customer. Provide inventory management through forecasting the needs of the specific locations and processing all orders to maintain proper inventory in addition to processing orders sent from authorized users. Respond to all gas and liquid alarms needs 24 hours a day. Replace products or coordinate repairs to systems as needed to ensure uninterrupted supply to the end users at the customer site. Implement and maintain technical and safety programs, operating records and documentation, and manage the sites PM program. Keep/maintain the equipment maintenance database, schedules, and keep procedures up to date. Recommend, support, and implement improvements to all gas & chemical equipment and related systems new or existing. Assure timely communications and reports with all team members (customer, and MATHESON management). Maintain a high level of professionalism while continuing to gain specialized education and training. Safety training for customer personnel in the safe handling of cryogenic liquids and compressed gases. Manage hazardous and non-hazardous waste, as required. Member of Emergency Response Team, as required. Performs other duties as assigned Complies with all policies and standards Physical Demands Stationary Position - Rarely Move/Traverse - Frequently Stationary Position/Seated - Rarely Transport/Lifting - Occasionally Transport/Carrying - Occasionally Exerting Force/Pushing - Frequently Exerting Force/Pulling - Frequently Ascend/Descend - Frequently Balancing Position Self/Stooping - Frequently Position Self/Kneeling - Occasionally Position Self/Crouching - Rarely Position Self/Crawling - Rarely Reaching- Frequently Handling- Frequently Grasping- Frequently Feeling- Frequently Communicate/Talking- Frequently Communicate/Hearing- Frequently Repetitive Motions- Frequently Coordination- Frequently Travel Requirements - Rarely Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability
    $35k-42k yearly est. 53d ago
  • Client Support Tech Assoc -C

    Telos Corporation 4.6company rating

    Help desk analyst job in Newport, OR

    The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security. Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment! This position is contingent on contract award. This position will be based at Newport, OR Responsibilities: Under direct guidance duties include: * Operation and Maintenance of various high speed/ high-capacity multifunction printers * Moving/relocating equipment within and/or between facilities * Interviewing clients as part of pre-deployment asset discovery * Repair/replace defective equipment * Updating asset management system to reflect work performed * Installing and maintaining PC hardware and software and applying specific configuration profiles * Troubleshooting network usage and computer peripherals * Performing system backups and data recovery * Resolving network communication problems * E-mail administration * Network security * Preparing assets for disposition and other administrative duties. * Network operations and maintenance * Familiarity with inside and outside plant operations * Familiarity with routers, switches, firewalls, etc. * Familiarity with cabling and splicing, etc. May also involve transporting equipment between multiple facilities within an assigned service area, as directed by an IT representative. Responsible for all deployment, downloads, doing local installations. Job Requirements Qualifications: Education: * High school diploma * Basic training in IT support, to include relevant on the job training * 1-2 years relative experience * DOD Public Trust Clearance (or ability to obtain) Qualifications: * Excellent customer service and excellent organizational skills are required. * Strong written and verbal communications skills and the ability to interact with people at all levels are required. * A professional attitude regarding attention to detail * Accurate and timely submission of required reports, documentation, etc. Licensed / and be able to Drive a vehicle Ability to climb a ladder and lift at least 40lbs The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship. Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment. Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States. Telos offers excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at **************. If you require relay service assistance, please click on the following link to review information on your state's relay service: ********************************** Telos Corporation is an EEO/AA employer. Job Type Full-Time Location Newport, OR 97365 US (Primary) Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
    $35k-50k yearly est. 20d ago
  • Help Desk Support

    360 It Professionals 3.6company rating

    Help desk analyst job in Salem, OR

    360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US. Job Description The primary role is: • Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications. • Build and configure ODOT PCs, following agency standards and procedures. • Provide status reports as directed describing work-related activities and accomplishments. • Maintain workstations in accordance with IS standards. • Ensure workstations and their applications are in operational condition. • Troubleshoot workstation hardware and operating system problems. • Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD. • Assist IS in inputting accurate inventory information. Qualifications • Provides support to end users on a variety of issues. • Identifies, researches, and resolves technical problems. • Responds to telephone calls, email and personnel requests for technical support. • Documents, tracks, and monitors the problem to ensure a timely resolution. • Familiar with a variety of the field's concepts, practices, and procedures. • Relies on experience and judgment to plan and accomplish goals. • Performs a variety of complicated tasks. • May lead and direct the work of Contractor staff. • A wide degree of creativity and latitude is expected. Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-56k yearly est. 60d+ ago
  • IT Tech II

    Grange Co-Op

    Help desk analyst job in Oregon

    Please note this is an on-site position, located in White City, OR and serving surrounding areas of Medford, OR, Redding, CA and Yuba City, CA GENERAL PURPOSE OF JOB Provide broader troubleshooting and moderate technical tasks. Own common issues, support deployments and updates, and contribute to IT processes while supporting company goals. ESSENTIAL DUTIES AND RESPONSIBILITIES · Perform discovery for infrastructure updates and push to update workflow. · Perform infrastructure updates as assigned. · Design, deploy, and support Microsoft Power Platform solutions. · Design, deploy, and support scripts from common scripting languages. · Record and maintain IT-related assets and information, including warranties and licenses. · Utilize AI tools to support troubleshooting, improve documentation quality, assist in coding/scripting for automation projects, and test AI-integrated workflows under guidance of senior IT staff. · Perform the duties of IT Technician I as outlined in Appendix: Inherited Duties, as needed. · Onboard and offboard employees. · Actively participate in departmental and cross-departmental meetings. · Assist in departmental and cross-departmental projects. · Offer constructive ideas and suggestions to the team that support company goals and objectives. · Demonstrate regular, predictable attendance. · Perform other tasks and duties as requested by supervisor. · This role champions leadership initiatives, mentors developing teammates, and fosters a collaborative environment where the team succeeds together. SUPERVISORY RESPONSIBILITIES · This position does not have supervisory responsibilities EDUCATION AND/OR EXPERIENCE · Associate's degree in Information Technology (or equivalent experience) required; Bachelor's preferred. · Relevant certifications preferred (CompTIA Network+, Microsoft, or equivalent). · Power Platform Fundamentals or scripting experience preferred. LANGUAGE SKILLS · Ability to read and interpret technical documents, operating instructions, and procedure manuals. · Ability to write clear documentation, tickets, and routine reports. · Ability to communicate effectively with users and teams in person, via phone, and in writing. MATHEMATICAL SKILLS · Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals. · Ability to compute rates, ratios, and percentages, and to interpret basic graphs and charts. REASONING ABILITY · Ability to define problems, collect data, establish facts, and draw valid conclusions. · Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER SKILLS AND/OR ATTRIBUTES · Ability to write and troubleshoot basic scripts and automation workflows. · Collaborative mindset and ability to work across departments. Bilingual candidates encouraged to apply!
    $37k-73k yearly est. 60d+ ago
  • IT Desktop Connectivity Technician

    Pacific Office Automation 4.7company rating

    Help desk analyst job in Beaverton, OR

    Pacific Office Automation is the largest independently owned document imaging and technology dealers in the nation Since 1976 we have grown to over thirty branches located in ten western states OR WA CA AZ NM NV UT ID CO & TX With over 40 years of success in office equipment and technology salesservice our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more At Pacific Office Automation you will find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure Position We are seeking an IT Desktop Connectivity Technician to join our field services team at our office in Beaverton OR If you are a problem solver who is detail oriented and capable of multi tasking we want to talk to you We are looking for experienced technicians but are willing to train the right person for entry level roles too Essential Job Duties Troubleshoot and diagnose our customers network connectivity with devices such as desktops laptops servers firewalls switches and wireless access points Communicate with customers via phone email etc to gather information for troubleshooting Work closely with sales representatives customers and remote technicians to resolve network related problems Be a part of a fun growing and dynamic department and culture focused on providing the highest level of customer success Qualifications Some computer knowledge mixed with a willingness and capability to learn Natural problem solving ability combined with a passion for fantastic customer service Excellent written and oral communication skills Ability to work in a fast paced environment Associates degree preferred but not required VOIP technology experience a plus Knowledge of networking protocols and concepts VPN Routing Ports TCPIP Network analysis tools preferred Network A Microsoft MD 100 Microsoft MD 101 Certifications are a plus Knowledge or hands on experience providing technical support to users using Windows 10 and server versions MAC OS and other mainstream applications preferred Benefits Advancement and growth into leadership roles Team player environment MedicalDentalVisionLife insurance plans Matched 401k PTO Vacation Sick LeaveFSAHSA Programs Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender expression or identity age religion veteran status or any other characteristic protected by law We celebrate our employees differences because we know that diversity makes us stronger LI Onsite
    $59k-102k yearly est. 3d ago
  • Plant IT Technician

    Clarios

    Help desk analyst job in Canby, OR

    What you will do: The Plant IT Technician is responsible for installing and supporting the IT hardware, software, and network infrastructure in the plant. The Plant IT Technician reports directly to the USCAN Plant Systems West Team Lead with a dotted line relationship to local plant management teams. How you will do it: Regularly spend portions of the day on the plant floor and occasionally lift parcels up to 40 pounds Triage IT hardware, software, and network issues in the office and on the manufacturing plant floor, sometimes acting as liaison between the L1 Help Desk and the end user Configure and deploy IT hardware equipment in an office environment, such as printers, conference phones, conferencing systems, and mobile phones, while following hardware and software standards Configure and deploy IT equipment on the plant floor, such as Zebras, Satos, PCs, thin clients, scan guns, radio frequency (RF) devices, and payroll clocks Wear plant personal protective equipment (PPE) while on the plant floor and follow safety equipment programs according to company standards Provide general application support, including O365, Windows 10, ERP, firewalls Facilitate the full PCLM process with an emphasis on configuration Maintain security, appearance, and organization of the server room Manage SLAs and resolve incidents in Service Now Primary contact for service providers Primary interface of communication to Plant Management regarding WAN/LAN outages for infrastructure maintenance and planned hardware / software deployments Partner across local departments-Engineering, HR, Maintenance-to advise on deployments and execute projects Engage with the USCAN Plant Systems Team to execute projects across the region Make recommendations to the USCAN Plant Systems Team when IT hardware and/or software upgrades are required and procure required items through approved vendors Ensure new IT hardware serial numbers are recorded and included under existing maintenance contracts Travel occasionally to support remote sites or assist with projects. (Up to 10%) What we look for: Required: Bachelor's Degree with 1 year of IT technical support experience In lieu of a Bachelor's Degree, will consider a 2-year degree and at least 6 years of experience, or equivalent combination of education and experience Solid understanding of PCs including software installation, reimaging, Intune AD, Azure Experience configuring / troubleshooting issues / and deploying IT hardware, such as various printers, PCs, thin clients, scan guns, and/or radio frequency (RF) devices required Understanding of networks and administration with knowledge of Access Points, Switches, VOIP, TCPIP, DHCP, DNS Experience with structured network cabling Solid analytical and critical thinking skills with strong written and verbal communications skills Demonstrated track record of strong initiative and producing results Ability to be on-call to resolve off-hours support situations requiring immediate attention Preferred: Other desirable certifications include Network+, Security+, MCSE, CCNA, A+ Experience with inventory, asset management, and CMDB is a plus Experience working in a manufacturing plant setting strongly preferred #LI-CS1 What you get: Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire Tuition reimbursement, perks, and discounts Parental and caregiver leave programs All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide market share leadership HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility Clarios has been recogizned as one of 2024's Most Ethical Companies by Ethisphere. This prestigious recognition marks the second consecutive year Clarios has received this distinction. Who we are: Clarios is the force behind the world's most recognizable car battery brands, powering vehicles from leading automakers like Ford, General Motors, Toyota, Honda, and Nissan. With 18,000 employees worldwide, we develop, manufacture, and distribute energy storage solutions while recovering, recycling, and reusing up to 99% of battery materials-setting the standard for sustainability in our industry. At Clarios, we're not just making batteries; we're shaping the future of sustainable transportation. Join our mission to innovate, push boundaries, and make a real impact. Discover your potential at Clarios-where your power meets endless possibilities. Veterans/Military Spouses: We value the leadership, adaptability, and technical expertise developed through military service. At Clarios, those capabilities thrive in an environment built on grit, ingenuity, and passion-where you can grow your career while helping to power progress worldwide. All qualified applicants will be considered without regard to protected characteristics. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing Special.Accommodations@Clarios.com. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law. A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process. To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
    $37k-73k yearly est. Auto-Apply 60d+ ago
  • IT Technician 1 or 2

    Hunter Communications 3.6company rating

    Help desk analyst job in Central Point, OR

    Full-time Description Better Careers Start Here! Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service. At Hunter Communications, all employees are provided a rich, fully paid benefit package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer very generous vacation, sick, and holiday time off, a 401k program with a generous employer match, and bonus opportunities. We are seeking a dedicated and detail-oriented IT Technician to join our team. This role provides technical support for Hunter customers and internal staff, ensuring reliable hardware, software, and network operations. This role is responsible for troubleshooting, documenting billable tasks, supporting project milestones, and maintaining positive customer interactions. Candidates must be self-motivated, organized, and eager to grow their technical expertise. Duties and Responsibilities Troubleshoot and resolve issues related to network, server, storage, and other infrastructure services. Provide support for Microsoft technologies, including Windows Server and Microsoft 365 Suite. Maintain and troubleshoot virtualization platforms. Support and implement remote access solutions (VPN, RDS). Administer user accounts, permissions, and security in Active Directory and other systems. Research and resolve event log warnings, errors, and system performance issues. Maintain thorough documentation: change control, ticketing, topology maps, and guides. Collaborate on designing and implementing disaster recovery and cloud/hosted solutions. Expectations Communicate effectively, consistently, and clearly. Demonstrate attention to detail and a proactive mindset. Embrace an “Extreme Ownership” attitude, taking responsibility for tasks and outcomes. Work collaboratively and adapt in a fast-paced environment. Uphold a customer-first approach and solve for “YES.” Requirements Entry-Level (Technician 1) Basic understanding of operating systems, network systems, and business applications. Excellent customer care and interpersonal skills. Ability to adapt quickly to new technologies and environments. Professional IT certifications (preferred): CompTIA, Microsoft Certified Professional. Advanced-Level (Technician 2) 3+ years of experience administering Windows Server. Advanced understanding of Microsoft Server 2016+ (AD, DHCP, DNS, Group Policy). Proficiency in PowerShell, Batch, or other scripting languages. Familiarity with VLANs, DMZ, QoS, and VPN. Professional IT certifications (preferred): MCSA, CompTia. General Requirements Excellent Communication Skills: Ability to convey complex technical concepts in a clear, concise, and customer-friendly manner. Strong Interpersonal and soft Skills: Build positive relationships with team members and customers, demonstrating empathy and active listening. Problem-Solving Mindset: Approach challenges with creativity and persistence, focusing on delivering solutions. Adaptability: Thrive in a dynamic environment, adjusting priorities and approaches as needed. Team Collaboration: Work effectively within a team, contributing to a supportive and cooperative workplace culture. Time Management: Prioritize tasks efficiently, meet deadlines, and handle multiple projects simultaneously. Attention to Detail: Maintain accuracy and thoroughness in documentation, troubleshooting, and service delivery. Proactive Attitude: Take initiative to identify and resolve issues, stay ahead of potential problems, and continuously learn. Why Join Us? We offer a dynamic and collaborative work environment, opportunities for professional growth, and the chance to work with cutting-edge technology. Join our team and help us provide exceptional IT services that empower our organization and clients. Click here to learn more about a career at Hunter! Hunter Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $47k-97k yearly est. 60d+ ago
  • Tier 1.0 Helpdesk Specialist

    Cayuse Holdings

    Help desk analyst job in Pendleton, OR

    **Tier 1.0 Helpdesk Specialist - DAY SHIFT** **The Work** The Tier 1.0 Helpdesk Specialist acts in a customer service capacity responding to customer requests on the Client SAP applications via phone, email, or self-service portal. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** **Key Responsibilities** + Fielding end-user communication, creating and documenting tickets, troubleshooting and escalation Develop spreadsheets, briefings, and other program documents + Provide initial support and analysis for classification, ticket ownership, monitoring, tracking and communication, resolution, and recovery of incidents not assigned to Tier 2. Enter datasets relative to the contract, compile, perform analysis and reconciliation + Closure of incidents, monitoring the status and progress towards a resolution of the assigned ticket and communication to those involved in the incident as needed. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + High School diploma or GED required. + 1 year of Service/Help desk or customer service support experience. + Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office, Suite and use of ticketing Software (Remedy/Service Now). + Secret Security Clearance required. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. + Must possess problem-solving skills. + Exceptional communication skills, both oral and written + Ability to respond effectively to customers with a sense of urgency. + Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. + Highly motivated with the ability to handle and manage multiple tasks at any one time. + Ability to forge new relationships, individual and teaming in nature. + Must be a Self-starter, that can work independently and as part of a team. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to:** UERP Supervisor, Delivery Manager **Working Conditions** + Professional office environment. + Ability to work on-site in Pendleton, OR + Ability to work from 6:00pm to 5:00am PST. 4 days on/ 3 days off. 10 Hour shifts. Schedule will commence once clearance is obtained. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $13.20 - USD $16.00 /Hr. Submit a Referral (***************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-OR-Pendleton_ **ID** _103428_ **Category** _Information Technology_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _No_ **Clearance Required** _Secret_
    $13.2-16 hourly 60d+ ago
  • Tier 1.0 Helpdesk Specialist

    Cayuse Shared Services

    Help desk analyst job in Pendleton, OR

    Tier 1.0 Helpdesk Specialist - DAY SHIFT The Work The Tier 1.0 Helpdesk Specialist acts in a customer service capacity responding to customer requests on the Client SAP applications via phone, email, or self-service portal. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Key Responsibilities Fielding end-user communication, creating and documenting tickets, troubleshooting and escalation Develop spreadsheets, briefings, and other program documents Provide initial support and analysis for classification, ticket ownership, monitoring, tracking and communication, resolution, and recovery of incidents not assigned to Tier 2. Enter datasets relative to the contract, compile, perform analysis and reconciliation Closure of incidents, monitoring the status and progress towards a resolution of the assigned ticket and communication to those involved in the incident as needed. Other duties as assigned. Qualifications Qualifications - Here's What You Need High School diploma or GED required. 1 year of Service/Help desk or customer service support experience. Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office, Suite and use of ticketing Software (Remedy/Service Now). Secret Security Clearance required. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Must possess problem-solving skills. Exceptional communication skills, both oral and written Ability to respond effectively to customers with a sense of urgency. Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. Highly motivated with the ability to handle and manage multiple tasks at any one time. Ability to forge new relationships, individual and teaming in nature. Must be a Self-starter, that can work independently and as part of a team. Our Commitment to you / overview of benefits Medical, Dental and Vision Insurance; Wellness Program Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Short-Term and Long-Term Disability options Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D options 401(k) Retirement Savings Plan with matching after one year Paid Time Off Reports to: UERP Supervisor, Delivery Manager Working Conditions Professional office environment. Ability to work on-site in Pendleton, OR Ability to work from 6:00pm to 5:00am PST. 4 days on/ 3 days off. 10 Hour shifts. Schedule will commence once clearance is obtained. Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $13.20 - USD $16.00 /Hr.
    $13.2-16 hourly Auto-Apply 16h ago
  • Information Technology - IT Technician

    Three Rivers Casino 3.8company rating

    Help desk analyst job in Florence, OR

    Job Details Florence, OR Full TimeDescription Starting Wage: $19.50 hour The IT Technician provides first contact support; dispatches, monitors and communicates status of IT request. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Records, researches and patches level 1 and 2 support ensuring closure and documentation of request. Installs desktop applications and updates as required. Responds to questions concerning access to various software programs and other network resources. Receives, prioritizes and responds to service calls for incident resolution and documentation. Provides training to users as necessary. Monitors and elevates overdue service tickets. Recognizes and suggests areas for IT support staff improvements. Communicates to management high impact incidents, problems and requests Analyzes and trends incident requests. Meets or exceeds departmental metrics as established over time. Quickly restores services within the first level of support through diagnosis and application of known remedies and determination of the appropriate course of action. Other duties as directed by management. WORK ENVIRONMENT While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time. Qualifications EXPERIENCE, EDUCATION AND ELIGIBILITY Minimum age requirement for this position is 21 years old. Must have a minimum 2 years' experience in information technology field required. Must possess a High School diploma or equivalent. Must have A+ certification within 90 days of hire. Must have ITF+ certification within 90 days of hire. Must have valid driver's license and adequate transportation for travel between casino locations. Ability to type 40 WPM. Prefer 1 year of experience working on IGT Advantage software. Prefer 1 year of experience working on Agilysys InfoGenesis and Versa software. Prefer a background in Microsoft technologies including Office Suite (Word, Excel, Outlook, and PowerPoint). Ability to define problems/incidents, collect data, establish facts and draw valid conclusions. Strong attention to detail. Demonstrate fundamental understanding of ITIL processes. Strong written/oral communication and interpersonal skills. Network+ certification highly encouraged. Security+ certification highly encouraged. Strong knowledge of networking devices (Switches, routers, firewalls). Strong knowledge of peripheral devices (printers, copiers, FAX). Strong knowledge of data communication protocols and diagnostic tools (TCP/IP, telnet, Ping, Trace route, NSLookup). Basic knowledge and/or experience with telecom technologies (cell phones, desk phones) Knowledge of client connectivity and remote access tools. Knowledge of EIA/TIA communication standards. Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means. Comply with pre-employment, random and reasonable suspicion alcohol and drug testing. Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission. Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events. PHYSICAL REQUIREMENTS Must be able to sit, stand and/or walk for up to 8 hours. Must be able to carry, reach, twist, bend and squat frequently. Must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 60 pounds with assistance as needed. SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 “Be Kind. Always.” Your commitment will help us meet our Purpose. EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.
    $19.5 hourly 60d+ ago
  • IT Technician I

    Feather Flag Nation 3.8company rating

    Help desk analyst job in Canyonville, OR

    Join the Umpqua Indian Development Corporation (UIDC) family! About UIDC: UIDC is a federally chartered corporation and the business division of the Cow Creek Band of Umpqua Tribe of Indians. The Tribe operates several businesses - creating jobs and job training opportunities for tribal members and the communities in which they serve. Why Work for UIDC: As an applicant of UIDC, you have the ability to work for a diverse array of employment opportunities. Working for UIDC allows you to be part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development and advancement opportunities. We also offer a competitive salary and benefits package, including: Comprehensive medical, dental, vision, and Rx coverage Paid Time Off Employer-paid life and disability plans 401k with up to 3.5% employer match Under the general supervision of the IT Operations Manager, this position is responsible for providing technical support to users of desktop computer, telephone, and office equipment. Duties include but are not limited to: Performs corrective and preventive maintenance of desktop computers, telephones, and office equipment. Performs installation and configuration of hardware / software for desktop computers, telephones, and office equipment. Builds, tests, and deploys computers with correct software for the installation. Performs periodic inventories of desktop computer, telephone, and office equipment. Pulls data cables as necessary to accomplish task at hand. Accurately documents all work performed in Help Desk software application. Ensures that customer needs are the first priority when approaching work assignments. Fosters a sense of teamwork and collaboration within the department and property by demonstrating respect for others' judgment and capabilities, and gives praise/recognition to those who earn it. Maintains confidentiality of verbal, written and electronic information. Limits access to information on a job-related, need-to-know basis. Ensures that both written and verbal communications are clear, concise, complete, accurate and effective. Requirements Associate of Science in Computer Information Systems or equivalent mix of experience and certification / degree required. 1 year prior experience in customer service related field preferred. Prior experience in hands-on preventive and corrective maintenance of desktop computer systems preferred. Microsoft Certified Desktop Support Technician or Comptia A+ certification preferred. Achieve passing score on basic computer skills exam. Advanced computer skills with education or equivalent experience in repair and maintenance of computer systems. Must be willing and able to work holidays and weekends as needed. Excellent organizational, verbal, interpersonal, and customer relations skills. Must be 21 years of age or older. Current Oregon Drivers License with the ability to qualify for the UIDC's Drivers Program. Must be able to obtain a Class III Gaming License
    $45k-94k yearly est. 37d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Oregon

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $49k-72k yearly est. 16d ago
  • Need Help Desk Support II

    360 It Professionals 3.6company rating

    Help desk analyst job in Salem, OR

    This is Sushil Singh from 360 IT Professionals Inc. We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing . 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description The primary roles of the IS technicians are: Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications. Build and configure Pc, following agency standards and procedures. Provide status reports as directed describing work-related activities and accomplishments. Maintain workstations in accordance with IS standards. Ensure workstations and their applications are in operational condition. Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD. Qualifications May require an associate's degree in a related area and at least 3 years of experience in the field or in a related area. Additional Information If interested, Kindly share your resume to sushil@360itpro,com or call me on 510-254-3300 Ext. 138
    $35k-56k yearly est. 60d+ ago
  • IT Tech III

    Grange Co-Op

    Help desk analyst job in Oregon

    Please note this is an on-site position, located in White City, OR and serving surrounding areas of Medford, OR, Redding, CA and Yuba City, CA GENERAL PURPOSE OF JOB Serve as the senior technician and bridge between Tier 2 and System Administration. Provide advanced troubleshooting, automation execution, and compliance support; assist in infrastructure operations under guidance of senior IT staff. ESSENTIAL DUTIES AND RESPONSIBILITIES · Support and maintain Active Directory and Microsoft Entra ID (Azure AD), including adding, deleting, and managing user and computer accounts across hybrid environments. · Build, update, and deploy OS and software images. · Perform discovery for infrastructure updates and push to update workflow. · Perform infrastructure (hardware) updates as assigned. · Perform information systems (IS) updates (software) as needed. · Support firewall rules and routing protocols under the guidance of senior staff. · Assist in system backup, restore, and recovery tasks under guidance of senior IT staff. · Assist in deploying and maintaining automation workflows under guidance of senior IT staff. · Assist in the design, deployment, and support of Microsoft 365 (Office 365) services, including Exchange Online, SharePoint Online, Teams, and related collaboration and security components, following industry best practices. · Assist in implementing and maintaining network and system security measures under guidance of senior IT staff. · Assist in planning and coordinating departmental and cross-departmental technology projects under guidance of senior IT staff. · Use AI tools to perform research and support data-driven decision-making for IT projects. · Employ AI extensively for troubleshooting, scripting/automation support, compliance monitoring, and process efficiency. · Perform the duties of IT Technician II as outlined in Appendix: Inherited Duties, as needed. · Actively participate in departmental and cross-departmental meetings. · Offer constructive ideas and suggestions that assist towards company goals and objectives. · Demonstrate regular, predictable attendance. · Perform other tasks and duties as requested by supervisor. · This role champions leadership initiatives, mentors developing teammates, and fosters a collaborative environment where the team succeeds together. SUPERVISORY RESPONSIBILITIES · This position does not have supervisory responsibilities EDUCATION AND/OR EXPERIENCE · Associate's degree required; Bachelor's in IT/CS or related field preferred (or equivalent experience). · Relevant certifications preferred (Microsoft/Azure, CompTIA, or equivalent). · Demonstrated experience with scripting and enterprise support. LANGUAGE SKILLS · Ability to read and interpret technical documents, operating instructions, and procedure manuals. · Ability to write clear documentation, tickets, and routine reports. · Ability to communicate effectively with users and teams in person, via phone, and in writing. MATHEMATICAL SKILLS · Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals. · Ability to compute rates, ratios, and percentages, and to interpret basic graphs and charts. · Ability to estimate capacity and throughput for endpoint or network-related tasks. REASONING ABILITY · Ability to define problems, collect data, establish facts, and draw valid conclusions. · Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. · Ability to balance multiple competing priorities and escalate appropriately. OTHER SKILLS AND/OR ATTRIBUTES · Advanced troubleshooting skills across identity, endpoints, and core network basics. · Ability to coordinate with senior IT staff on security, automation, and backup processes. Bilingual candidates encouraged to apply!
    $37k-73k yearly est. 60d+ ago
  • Tier 1.0 Helpdesk Specialist

    Cayuse Holdings

    Help desk analyst job in Pendleton, OR

    Tier 1.0 Helpdesk Specialist - DAY SHIFT The Work The Tier 1.0 Helpdesk Specialist acts in a customer service capacity responding to customer requests on the Client SAP applications via phone, email, or self-service portal. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Key Responsibilities Fielding end-user communication, creating and documenting tickets, troubleshooting and escalation Develop spreadsheets, briefings, and other program documents Provide initial support and analysis for classification, ticket ownership, monitoring, tracking and communication, resolution, and recovery of incidents not assigned to Tier 2. Enter datasets relative to the contract, compile, perform analysis and reconciliation Closure of incidents, monitoring the status and progress towards a resolution of the assigned ticket and communication to those involved in the incident as needed. Other duties as assigned. Qualifications Qualifications - Here's What You Need High School diploma or GED required. 1 year of Service/Help desk or customer service support experience. Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office, Suite and use of ticketing Software (Remedy/Service Now). Secret Security Clearance required. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Must possess problem-solving skills. Exceptional communication skills, both oral and written Ability to respond effectively to customers with a sense of urgency. Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. Highly motivated with the ability to handle and manage multiple tasks at any one time. Ability to forge new relationships, individual and teaming in nature. Must be a Self-starter, that can work independently and as part of a team. Our Commitment to you / overview of benefits Medical, Dental and Vision Insurance; Wellness Program Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Short-Term and Long-Term Disability options Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D options 401(k) Retirement Savings Plan with matching after one year Paid Time Off Reports to: UERP Supervisor, Delivery Manager Working Conditions Professional office environment. Ability to work on-site in Pendleton, OR Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $16.00 - USD $16.00 /Hr.
    $16 hourly Auto-Apply 59d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time

    Us Navy 4.0company rating

    Help desk analyst job in Portland, OR

    About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $35k-47k yearly est. 7d ago
  • Tier 1.0 Helpdesk Specialist

    Cayuse Holdings

    Help desk analyst job in Pendleton, OR

    **Tier 1.0 Helpdesk Specialist - DAY SHIFT** **The Work** The Tier 1.0 Helpdesk Specialist acts in a customer service capacity responding to customer requests on the Client SAP applications via phone, email, or self-service portal. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** **Key Responsibilities** + Fielding end-user communication, creating and documenting tickets, troubleshooting and escalation Develop spreadsheets, briefings, and other program documents + Provide initial support and analysis for classification, ticket ownership, monitoring, tracking and communication, resolution, and recovery of incidents not assigned to Tier 2. Enter datasets relative to the contract, compile, perform analysis and reconciliation + Closure of incidents, monitoring the status and progress towards a resolution of the assigned ticket and communication to those involved in the incident as needed. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + High School diploma or GED required. + 1 year of Service/Help desk or customer service support experience. + Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office, Suite and use of ticketing Software (Remedy/Service Now). + Secret Security Clearance required. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. + Must possess problem-solving skills. + Exceptional communication skills, both oral and written + Ability to respond effectively to customers with a sense of urgency. + Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. + Highly motivated with the ability to handle and manage multiple tasks at any one time. + Ability to forge new relationships, individual and teaming in nature. + Must be a Self-starter, that can work independently and as part of a team. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to:** UERP Supervisor, Delivery Manager **Working Conditions** + Professional office environment. + Ability to work on-site in Pendleton, OR + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $16.00 - USD $16.00 /Hr. Submit a Referral (***************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-OR-Pendleton_ **ID** _103631_ **Category** _Information Technology_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _No_ **Clearance Required** _Secret_
    $16 hourly 60d ago

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