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Help desk analyst jobs in Rapid City, SD

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  • Registered Client Relationship Analyst

    Morgan Stanley 4.6company rating

    Help desk analyst job in Rapid City, SD

    Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT Provide service coverage for a FA/PWA/team including: * Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships * Executing money movement transactions at the request of the client and/or FA/PWA * Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit) * Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA * Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) * Assist Fas/PWAs/teams in a clerical capacity with research relating to investment portfolio holdings, performance reporting, etc. and preparing materials for client meetings using firm approved systems * Assist with data entry for key client needs such as new account opening and financial planning at the direction of the Fas/PWAs/teams * Supporting the Fas / PWAs / teams' marketing strategy (e.g., website maintenance) * Assist Fas / PWAs/ teams in delivering against their business plan and client service model * Remaining current on all policies, procedures and new platforms * Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT: * Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with Fas/PWAs/teams as needed) * Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) * Maintaining travel itineraries, preparing expense reports and managing the reimbursement process * Assisting with general in-office support functions such as copying, filing and scanning documentation * Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience * High School Diploma/Equivalency * College degree preferred * Industry experience is a plus * Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Knowledge/Skills * Detail orientated with superior organizational skills and ability to prioritize * Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) * Exceptional writing, interpersonal and client service skills * Strong time management skills * Team player with the ability to collaborate with others * Ability to work in a fast-paced, evolving environment * Adaptable and ability to multi-task * Goal oriented, self-motivated and results driven Reports to: * Business Service Officer WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
    $55k-81k yearly est. Auto-Apply 48d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Help desk analyst job in Rapid City, SD

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $33k-46k yearly est. 60d+ ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Help desk analyst job in Rapid City, SD

    This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $24k-31k yearly est. 17h ago
  • Analyst - Prog Support

    Maximus 4.3company rating

    Help desk analyst job in Rapid City, SD

    Description & Requirements Maximus is searching for an Analyst - Prog Support. This is a fully remote role. is contingent upon contract award* Must have the ability to pass a federal background check. requirement provided below. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Perform various analytical functions in support of the project while ensuring that corporate project management standards and procedures are followed. - Coordinate activities between the client, business, and technical stakeholders. - Adhere to relevant government requirements and develop the necessary reports to meet service level agreements (SLAs). - Maintain various reports for client review and compliance. - Facilitate meetings and calendars as necessary. - Prepare and distribute meeting minutes. - Monitor and report on the status of activities on the project including; reviewing the monthly cost, schedule, and performance. - Act as a liaison between teams. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 55,000.00 Maximum Salary $ 70,000.00
    $37k-60k yearly est. Easy Apply 9d ago
  • IT Service Desk - Technician I

    Quanta Services Inc. 4.6company rating

    Help desk analyst job in Rapid City, SD

    About Us Brink Constructors, Inc. is an electrical contractor with over 75 years of experience in high-voltage transmission line and substation erection. With a long and industrious history, our experienced team continues to help power the nation now and into the future. At Brink, our success stems from the skilled personnel that we employ and the philosophy we instill to follow and uphold our core fundamental ideals including Safety First. Becoming a member of the Brink team is more than "just a job" or satisfactory employment-at Brink, we build careers, and we invest in the future of our people. Bring your skills to light and power your future with our team. About this Role At Brink Constructors, Inc., the IT Service Desk Technician I provides exceptional customer service to end users. This position will use troubleshooting techniques for various computer and software related issues. The IT Service Desk Technician will communicate issues and solutions to the IT Manager and provide timely assistance to all employees. Pay: This is an non-exempt/hourly position. The pay range is $18-$25/hour. Pay may vary depending on your skills and experience. Location/Travel Requirements: This position on-site and located at our Rapid City, SD office. Occasional travel to other Brink offices. Need to be available for overnight travel as business warrants. What You'll Do * Provide end-user support for pc and mobile devices (in-person, remote support session, Teams call, etc.) * Perform mobile device upgrade or laptop upgrade * Image new or refreshed workstations using SCCM * Assist with new employee creation process and onboarding * Provide training to field employees and office employees for new software rollout * Provide troubleshooting and support for software related issues * Maintain and aide with jobsite tablets * Assist the IT Team with department and company projects as needed * Various other duties as needed What You'll Bring Preferred: * Proficient with Microsoft Office suite and able to troubleshoot * Proficient with Microsoft Windows 10 and able to troubleshoot * Driving record: Will require a clean driving record Physical Requirements: * Be able to lift, up to 50 pounds, endure long periods of standing, kneeling, and squatting. * Need to be able to deal with wide variations in temperature. Hours & Conditions * Need to be available for full time hours, which can vary from day to day. * Average hours will range from 40 hours per week. Pre-Screen: Upon offer, employees will be required to complete and pass a pre-employment drug screen, background, and MVR check. What You'll Get Benefits * 401(k) with company match (traditional & roth available) * Paid Holidays and PTO * Parental Leave * Medical, Dental, Vision * Additional Voluntary benefits available * Employee Discounts * Company paid: * Health Plan (HDHP 5,000 -other plan options available for cost) * Long Term Disability * 1X Base Salary life Insurance * Employee Assistance Program Brink Constructors, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the United States. Brink Constructors, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Brink Constructors, Inc. will only use E-Verify once you have accepted a job offer and completed the Form I-9. #BRINKHP Equal Opportunity Employer All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.
    $18-25 hourly Auto-Apply 23d ago
  • Biomedical Technician/Equipment Support Specialist

    Veterans Engineering

    Help desk analyst job in Sturgis, SD

    Job Description Veterans Engineering is seeking a dedicated and skilled Biomedical Technician/Equipment Support Specialist II to join our growing team in the Management Consulting industry. In this role, you will leverage your technical knowledge and hands-on experience to support biomedical equipment and systems across various healthcare environments. You will be responsible for the installation, maintenance, and repair of complex medical devices, ensuring they operate safely and efficiently to improve patient care. Our ideal candidate is an innovative problem solver with a strong understanding of biomedical technology, capable of working both independently and collaboratively within a team. You will play a crucial role in training healthcare staff on the proper use of equipment while maintaining compliance with FDA regulations and industry standards. As part of our commitment to supporting veterans and their families, we value diversity and inclusivity within our workforce, and we encourage candidates with a military background to apply. This position offers competitive compensation, benefits, and opportunities for growth within our expanding organization. Responsibilities Install, calibrate, and maintain biomedical equipment to ensure optimal performance. Perform routine inspections, diagnostics, and preventive maintenance on a variety of medical devices. Troubleshoot and repair equipment failures, documenting issues and resolutions for compliance purposes. Provide technical support to healthcare staff, offering training and guidance on proper equipment usage. Ensure all biomedical equipment meets safety standards and regulations set by the FDA and other governing bodies. Maintain accurate records of maintenance activities and service reports in adherence to healthcare facility quality assurance measures. Collaborate with cross-functional teams to implement new technologies and improve equipment performance across the organization. Requirements A two-year associate degree or higher in an applied science or equivalent military training. Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment. Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards. Familiarity with the setup and application of test equipment. Ability to read, analyze, and interpret technical literature, schematics, and drawings. A minimum of 3 years of hospital or healthcare experience performing medical equipment maintenance. Travel Requirements Travel to client locations is required for this position and may vary based on project needs. EEO Statement Veterans Engineering is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance. As an Equal Opportunity Employer, Veterans Engineering complies with all applicable federal, state, and local employment laws. We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience. Equal Opportunity Employer/Veterans/Disabled U.S. Work Authorization Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements. Sponsorship is not available.
    $31k-50k yearly est. 15d ago
  • Agricultural Assistant / Field & Retail Support Technician

    Warne Companies

    Help desk analyst job in Rapid City, SD

    Job Title: Agricultural Assistant / Field & Retail Support Technician Reports To: Lead Agriculture Specialist The Agricultural Assistant provides direct support to the Lead Agriculture Specialist in all aspects of crop, pasture, and land management operations, while also playing a key role in the retail side of the business. This position is a mix of fieldwork, equipment operation, and in-store customer service, assisting walk-in customers - often farmers and ranchers - with product selection, questions, and order fulfillment. The role requires strong agricultural knowledge, people skills, and a willingness to shift between field and retail duties as needed. Field Support Duties: Assist the Lead Agriculture Specialist with planning and executing agricultural applications, including fertilizers, herbicides, and other crop inputs. Operate, calibrate, and maintain spraying and spreading equipment under supervision. Help prepare and mix products according to application requirements and safety standards. Assist in scouting fields, pastures, and rangeland for weeds, pests, and overall plant health. Record application details, weather conditions, and other relevant data for compliance and reporting purposes. Support the setup, cleaning, and safe operation of all agricultural machinery and equipment. Load, unload, and organize products and materials for scheduled jobs. Retail & Customer Service Duties: Assist customers in the retail store, with a focus on farmers, ranchers, and landowners. Provide knowledgeable recommendations on agricultural products, equipment, and services. Prepare and stage orders for pickup and delivery. Keep the retail area clean, stocked, and organized. Communicate with customers professionally to answer questions and relay information to the Lead Agriculture Specialist or other staff. Process sales transactions when needed. Qualifications: High school diploma or equivalent; agricultural coursework or experience preferred. Valid driver's license with a clean driving record; CDL preferred but not required. Basic understanding of agricultural practices, herbicides, fertilizers, and crop health preferred (will train the right candidate). Customer service experience, especially in agricultural or farm/ranch retail, preferred. Ability to operate and maintain agricultural equipment safely. Strong attention to detail with good record-keeping skills. Physically able to lift 75+ lbs and work outdoors in varying conditions. Willingness to obtain necessary certifications (e.g., pesticide applicator license) within company-required timeframe. Skills & Competencies: Mechanical aptitude for equipment troubleshooting. Excellent communication and people skills. Strong work ethic and reliability. Ability to handle both hands-on fieldwork and customer-facing retail tasks. Comfort working with farmers, ranchers, and agricultural professionals. Work Environment: Field and shop-based work, plus retail store customer service. Exposure to outdoor weather conditions, dust, noise, and agricultural chemicals. Seasonal variations in hours and workload.
    $28k-41k yearly est. 60d+ ago
  • IT Technician

    Liv Hospitality

    Help desk analyst job in Rapid City, SD

    Job Details Experienced LinkTech Services - Rapid City, SD Full Time Not Specified DayDescription Responsibilities Manage and resolve escalated tickets from Tier 1 within SLA timelines. Perform onsite and remote network administration tasks. Maintain and troubleshoot MSP management systems (ConnectWise, NinjaOne, ITGlue). Provide technical support for operating systems, applications and hardware issues. Document solutions and create/update knowledge base articles to reduce further escalations. Assist in implementing technology solutions, including VoIP, video conferencing and security tools. Train Tier 1 staff and other stakeholders on technical processes. Perform light scripting and automation for routine tasks. Communicate clearly with clients of various businesses through phone, email, chat and in-person; maintain an empathetic approach. Qualifications Minimum 3 years of experience in a similar role Excellent problem solving and critical thinking skills Highly Organized and Self-Motivated Sense of urgency Detail-oriented Ability to work in a fast-paced environment Possess excellent interpersonal and customer service skills Strong written and verbal communication skills Benefits for full-time Associates: Health / dental / vision / life 401k plan with 3% match after one year of employment Company-wide discounts on hotel rooms and restaurants We offer daily pay to all Associates through ZayZoon!!! An equal-opportunity employer
    $29k-51k yearly est. 15d ago
  • Part-Time IT Support Technician

    Phase Technologies

    Help desk analyst job in Rapid City, SD

    We are a fast-growing power electronics manufacturer that is looking for self-motivated and knowledgeable IT Support Technician. We have 154 employees and pride ourselves on making an environment that is enjoyable and personal. We provide a social hour for our employees every Friday and we also put on other employee events throughout the year. DUTIES: Set up PCs, workstations, tablets and other similar devices along with peripheral devices. Respond to ticket requests for assistance with issues reported by organization personal. Ensure software and firmware are kept up-to-date with approved features, quality and security updates. Periodically perform maintenance on company devices. Provide guidance to personnel on how to operate new software and equipment. Maintain records of issues and resolution including follow-up. Ensure on-hand inventory of equipment and software is maintained and submit purchase order requests as needed. Expand and maintain physical infrastructure including running cable, installing various fixtures, and other tasks adjacent to IT systems. QUALIFICATIONS: Demonstrate experience supporting IT software and hardware. Excellent diagnostic and problem-solving skills. Outstanding customer service and communication skills. Solid understanding of various computer systems and networks and the ability to quickly learn new ones. Working knowledge of network security and data protection techniques. Ability to lift 40 lbs. and occasionally work in difficult to reach spaces. PREFERENCES: Experience working within a Windows-based environment. Familiarity with Linux and various command line operations. Existing work within an issue tracking/ticketing system. Comfortable working in a fast-growing company. PAY: $18/hour DOE WHO WE ARE: Phase Technologies is a power electronics manufacturer located in Rapid City, South Dakota. Founded in 1999, Phase Technologies developed the world's first digital phase converter, called the Phase Perfect Digital Phase Converter. This was the first major advancement of phase conversion technology in decades. The company expanded the technology into variable frequency drives (VFDs) in the irrigation, water pumping, HVAC, and oil & gas industries. Specializing in VFDs with Active Front End technology, Phase Technologies produces the only low harmonic, fully regenerative, phase-converting VFD that complies with IEEE 519, the international standard for allowable harmonic levels on utility mains. The company has an extensive product line-up of low harmonic, fully regenerative drives in both three-phase and phase-converting models.
    $18 hourly 30d ago
  • Clinical Applications Support Analyst - EPIC In-Patient Orders

    Sanford Health 4.2company rating

    Help desk analyst job in Rapid City, SD

    Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Facility: Rapid City St Patrick Blg Location: Rapid City, SD Address: Robbinsdale Shopping Center, 909 E Saint Patrick St # 10, Rapid City, SD 57701, USA Shift: 8 Hours - Day Shifts Job Schedule: Full time Weekly Hours: 40.00 Salary Range: $26.00 - $41.50 Pay Info: Pay starts at $26 and increases according to years of applicable experience. Job Summary Gather, analyze, design, develop, modify, test, implement, evaluate, and maintain clinical information technologies to support clinical practice. Use data to support clinical decision-making and identify desired outcomes. Able to research, analyze and make recommendations for application work flow improvements and create and analyze reports created using multiple reporting mechanisms. Utilize Tier Two/high level of customer service while promoting and participating in the team approach. Possess strong problem solving and critical thinking skills, as well as excellent time management and prioritization skills. Training presentation techniques and skills. Proficient verbal and written communication skills and efficient use of Microsoft Office software. A positive attitude and superior customer service skills. Skill level needed to become proficient in Sanford assigned applications as well as a basic knowledge of other Sanford applications. Demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work. Skillful in adapting to change. Adjusts to new or changing assignments, processes, and people. Identifies and considers alternative approaches to situations or problems. A willingness to maintain active knowledge in area of specialty in order to maintain current clinical practice and end user perspectives. Qualifications Minimum of an Associates Degree in a clinical field or at least three years of clinical experience in their specialty preferred. Previous experience in Information Technology is preferred. Depending upon location, be licensed/registered/certified in a clinical field within Sanford's footprint. Information Technology (IT) certification should be obtained within six months of date of hire. IT certification must be completed within three attempts of certification testing. Electronic Privacy Information Center (EPIC) application certification and truth should be obtained within six months of hire date. Renewal guidelines per discipline. Benefits Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit *********************************** . Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call ************** or send an email to ************************ . Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. Req Number: R-0243194 Job Function: Information Technology Featured: No
    $26-41.5 hourly 9d ago
  • Transportation Revenue System Specialist

    CDM Smith 4.8company rating

    Help desk analyst job in Rapid City, SD

    Works with and leads multi-disciplinary teams to help our customers design, test, implement, and oversee solutions for transportation revenue collection. The position will focus on design, procurement, development, testing, launch, operations, and oversight of road usage charging (RUC) and tolling pilots and programs, as well as emerging solutions such as integrated RUC and tolling systems, integrated in-vehicle and infrastructure-based technologies for revenue collection, and innovative business models for solution delivery. RUC systems include design, testing, training, and operations oversight for odometer data collection, automated vehicle-based data collection, back-office accounting and vehicle registry transaction systems, and customer support operations. Tolling systems include commercial back-office and customer back-end transaction processing for high-volume, interoperable toll collection systems. Examples of specific work tasks include: -Creating system designs and corresponding documentation for innovative transportation revenue collection systems, including pilot and operational RUC and tolling programs -Creating system requirements, business rules,s and use cases for transportation revenue systems procurement documentation -Overseeing vendor design, development, and implementation of revenue collection systems on behalf of client agencies -Supporting client procurements of system solutions. -Designing and overseeing testing and evaluation of revenue system solutions -Crafting and proposing policy and technical solutions to address client and stakeholder objectives and constraints -Authoring papers and memoranda that frame technical issues, including alternative solutions, trade-offs, and considerations -Managing tasks and projects, including scope, schedule, budget, and resource identification -Presenting findings and recommendations to working groups, task forces, legislative committees, other public bodies, and the public -Mentoring junior and mid-level staff in revenue collection systems -Supporting business development efforts and proposals in areas related to the above -Managing RUC and/or tolling projects **Job Title:** Transportation Revenue System Specialist **Group:** TSO **Employment Type:** Regular **Minimum Qualifications:** Bachelor's degree. 10 years of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** -Direct experience designing, operating, or otherwise supporting innovative transportation revenue collection systems -Working understanding of top transportation public policy challenges facing U.S. federal, state, and local governments, including funding, technology, and energy -Excellent analytical skills, including stakeholder and political awareness, especially as relates to revenue collection systems -Fluency with financial analysis, including cost analysis of revenue collection systems -Understanding of transportation technology and innovation trends **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 10% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $104,229 **Pay Range Maximum:** $182,374 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $57k-77k yearly est. 36d ago
  • Technical Analyst

    2 Circle Inc.

    Help desk analyst job in Rapid City, SD

    Description Title: Technical Analyst Customer B-1 SPO Employment Type Full Time Security Clearance Secret Required Experience 20+ years relevant experience Required Education Associates degree (or experience) 2 Circle, Inc. We are a small-veteran owned consulting firm providing specialized customer focused system engineering, requirements definition, operational analysis, and program management support to Department of Defense requirements staffs, acquisition communities, S&T organizations, and warfighters to solve mission-critical problems. Our firm leverages a strong tradition of exceptional service to our customers and the warfighter. Our reputation and experience are critical to our success and is therefore, the center of our focus. We will maintain a competitive advantage by leveraging the ability to operate in multi-level security environments, unmitigated exceptional quality of product, and keeping our cost structure below competing consulting entities. 2 Circle Inc. seeks both people and partner companies with a commitment to excellence that will enable a best of breed product for the US and coalition warfighters. Job Summary This position will support the B-1 System Program Office (SPO) as a B-1 Flight Systems Subject Matter Expert (SME) to assist with troubleshooting, repair cycle and acquisitions of critical line repairable items. This position will assist in assessments of maintenance processes and procedures, life cycle management, systems integration and installation, and design of aircraft maintenance procedures in support of the B-1 aircraft lifecycle maintenance and modification efforts with the goal of increasing B-1 aircraft availability. This position will also assist the Government logistics teams with critical assessment, program management, planning, resource allocation and general project completion leading to mission success. These tasks include facilitating project activities between the SPO and the performers. The candidate will provide expert process support, technical program recommendations, and specialized expertise with aircraft systems. This position will work directly with B-1 Engineering Branch leadership and Logistics team as a member of the Aircraft Integrations Team and Aircraft Availability Group. Essential Job Functions Assist in providing detailed technical subject matter expert information for all activities and phases of aircraft maintenance and support activities (requirements, design, development, and certification/approvals of support equipment), for aircraft modifications and sustainment. Support the Engineering Branch in program execution and management as a flight control and hydraulic system SME. Provide expertise and guidance with the requirements and risk management processes and coordinate with the Integrated Master Schedule and management metrics associated to Flight systems. Support the Program Office in managing costs and delivering a quality aircraft/project on time. Reviewing B-1B flight control and hydraulics technical data fault isolation manuals for accuracy and providing recommended changes to engineering and equipment specialists. Assist the Program Office in providing solutions, products, or services based on research findings, interpretation, and analysis. Qualifications The ideal candidate possesses an expert understanding and working knowledge of sound maintenance processes, including flight-line operations, manpower and resource management, safety and certification policies, and established operational practices. 20+ years applicable experience with B-1 Flight Systems, logistics policy/processes, aircraft production, quality control, and DoD systems engineering policies, procedures, and organizations. Experienced in coordinating with depot level maintenance personnel and depot managers on procurement, management, and transportation of emergency assets, to meet flying commitments. Proficient with Microsoft Office Products Knowledgeable in technical data publications, schematics, wiring diagrams, and aircraft maintenance sustainment. Able to generate detailed reports for governing authorities to assist in providing action plans with analytical data, that builds procedures in support of the B-1 aircraft lifecycle maintenance and modification efforts. Experience using Integrated Maintenance Data Systems and other Air Force data collection systems. Currently holds an Active SECRET clearance. 2 Circle, Inc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the 2 Circle, Inc. hiring manager.
    $63k-78k yearly est. 25d ago
  • Technical Specialist - Installation

    Fermilab

    Help desk analyst job in Lead, SD

    $36.85-$47.64. Please note that the pay range information is a general guideline only. The pay offered to a selected candidate will be determined based on factors such the scope and responsibilities of the position, qualifications of the selected candidate, business considerations, internal equity, and external market pay for comparable jobs. About the Role: A Technical Specialist is sought to join Fermilab's Long-Baseline Neutrino Facility (LBNF) and Deep Underground Neutrino Experiment (DUNE) Project team in Lead, South Dakota. The LBNF/DUNE Project is hosted by Fermilab in Batavia, IL, with participation from universities and laboratories from around the world. The project includes the construction of a beamline and near detector at Fermilab and a large underground detector at the Sanford Underground Research Facility (SURF) in Lead, South Dakota. Over the next several years, LBNF/DUNE will design and construct one of the largest proposed neutrino experiments in the world. Under general direction and based on academic training, extensive expertise, and/or experience in a laboratory technical function, the Technical Specialist provides complex technical support for the Far Detector and Cryogenics subproject of LBNF/DUNE. The role includes evaluating and implementing new technologies, coordinating technical operations, and leading technical teams in support of detector installation and operation activities. What your day-to-day as a Technical Specialist at Fermilab will look like: Work one mile underground on a rotating shift schedule (12 hour days with 10 days on and 10 days off, rotating days to nights every two months) A shift differential is paid for second shift. Perform tasks at elevation using scissor lifts and other access equipment. Coordinate and execute the movement of detector components within the cleanroom and cryostat using cranes, hoists, trolleys, winches, and related tools. Support installation of infrastructure for both FD1 and FD2 including network systems, detector safety systems, electronics racks, cabling, and communication systems. Participate in the cabling and electronics testing of all detector components, including testing in cold boxes and in-cryostat systems. Maintain and install mechanical infrastructure such as cable trays and flooring systems. Operate material handling equipment including forklifts, pallet jacks, scissor lifts, and detector-specific systems for large component movement. Lead or coordinate design, fabrication, testing, calibration, and maintenance of highly complex equipment and systems. Generate or contribute to Hazard Analyses for applicable tasks. Write and update best practice procedures, contribute to technical documentation, and participate in the preparation of project technical notes and traveler documents. Assist in selecting plans, layouts, designs, and cost estimates for technical project execution. Procure technical parts and equipment, coordinate with vendors, conduct on-site visits, and manage deliveries and supply logistics. Enforce safety rules and create a safe working environment for team members. Supervise, train, and mentor assigned technicians. Set goals, assign tasks, and contribute to performance evaluations. Process and ship chemical and radioactive waste in compliance with laboratory policies. Support engineering design and implementation efforts across project tasks. Analyze results and contribute insights to ongoing technical development within area of assignment. Perform other duties as assigned. Abide by and is responsible for performing all duties in accordance with environmental, health, and safety regulations, and Laboratory policies, procedures, and practices. Skills and Attributes for Success: HS diploma (or technical certificate or equivalent) with 12+ years of experience in a relevant mechanical or technical function. Proven supervisory experience related to scientific or engineering projects. Advanced and specialized knowledge in electrical, mechanical, and/or ES&H technologies. Strong problem-solving skills and ability to coordinate technical teams. May be required to legally operate a government vehicle. Work Arrangement: Onsite - This is an onsite role based full-time at the SURF site in Lead, South Dakota. Benefits/Perks: Fermilab offers a competitive and comprehensive benefits program, including: • Medical, Dental, Vision, and Flexible Spending Accounts • Paid time off • Life insurance • Short and Long-term disability insurance • Retirement benefits Why Fermilab: Fermilab is America's premier laboratory for particle physics and accelerator research, funded by the U.S. Department of Energy. We support discovery science experiments in Illinois and locations around the world, including deep underground mines in South Dakota and Canada, mountaintops in Arizona and Chile, CERN in Europe and the South Pole. Drug-Free Workplace & Pre-Employment Screening Fermilab is dedicated to fostering a safe, productive, and drug-free work environment. As part of the hiring process, candidates must successfully complete a background check and drug screening. Employment is contingent upon the successful completion of these screenings. Equal Opportunity Statement Fermilab is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. REAL-ID Requirement for access to Fermilab Campus Fermilab requires all members of the public to produce a REAL-ID, or equivalent, to access the Fermilab Campus for interviews or career events. A list of acceptable forms of ID can be found here: ******************************************************************************* If a candidate is selected for an interview but does not possess any of the equivalent documents, we may schedule a virtual interview. What To Expect Next: We'll be in touch! If your qualifications are in alignment with the position requirements, one of our recruiters will be reaching out to schedule a phone interview to learn more about your career interests and goals. In the meantime, we encourage you to check us out on Facebook, X, Instagram, LinkedIn, or our About Us page.
    $53k-91k yearly est. Auto-Apply 60d+ ago
  • Placement Support Specialist, Kinship and Foster Care Licensing

    LSS of South Dakota 4.0company rating

    Help desk analyst job in Rapid City, SD

    Join a Mission-Driven Team "Are you passionate about promoting safety, stability, and connection for children and youth in South Dakota?" might be a great fit for you! #YouareLSS You Belong at Lutheran Social Services We believe every child deserves to grow up in a safe, loving, and nurturing family. Our priority is to support and empower families, ensuring children have a place where they can heal, grow, and reach their full potential. Our values form the foundation of who we are and how we operate. At LSS, we prioritize a whole-person, family-centered approach to care within a continuum of services. ?? $600 Sign-On Bonus Available! Current Openings | Recruitment HOURS: Onsite, 40hours, Monday- Friday; 8:00am - 5:00pm w/occasional evenings and weekends. SALARY: $21.00 to $24.00 per hour; dependent on experience and qualifications. LOCATION: Rapid City, SD BENEFITS: LSS is proud to offer a wide range of benefits to qualifying full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future. $600 hiring bonus* external candidates only PTO Time Frontload Up to 24 Hours for benefit-eligible employees 8 Paid Holidays 401(k) 3% match Four Wellmark BCBS medical plan options, 2025 plans including a comprehensive $1 monthly premium for a $5,000 coinsurance plan (full-time, single coverage) Dental and Vision plans with HSA & FSA options Employer paid life insurance to provide support for your family in the event of death Career development opportunities, hands-on training, and mentorship Federal Public Service Loan Forgiveness Eligibility RESPONSIBILITIES: The Placement Support Specialist provides support and guidance to families licensed as foster or kinship families by the Department of Social Services (DSS). The Specialist works directly with families who are providing care to youth in their home or are waiting to provide care. They will manage required paperwork throughout the licensure renewal process, complete background checks as needed, connect families to training, assist with placement matching and support, and complete the family renewal home study. The Specialist will be the point of contact that offers ongoing support for families through their licensed time with DSS. Their primary goal is to support foster and kinship families to ensure safe, stable placements for children in the custody of DSS. The Placement Coordinator plays a critical role in carrying out the LSS mission. QUALIFICATIONS: Bachelor's degree in social work or similar field, plus one to two years of related experience in a human services field, is required. Licensed Social Worker or Licensed Social Worker Associate through the South Dakota Board of Social Work Examiners. Must be at least 21 years of age. Willingness to submit to record checks to detect criminal convictions of behavior harmful towards children, spousal abuse, distributing drugs or sex crimes. Requires a valid auto-insurance, a valid driver's license or the ability to obtain one with approved driver status. LSS Expectations & Core Values At LSS, we are committed to upholding the following values in all aspects of our work: Compassionate - We engage with empathy and provide non-judgmental services. Appreciative - We recognize and develop the strengths of our clients and employees. Respectful - We build professional and collaborative relationships with clients, partners, and colleagues. Ethical - We uphold high standards of integrity and quality in all actions. Strategic - We anticipate and respond proactively to community needs. LSS is an Equal Opportunity/Affirmative Action Employer. Please note: As part of our hiring process and to meet accreditation requirements, applicants will be asked to complete a prescreen questionnaire. Current Openings | Recruitment
    $21-24 hourly 60d+ ago
  • Support Specialist II | Home Plus Pharmacy

    Monument Health

    Help desk analyst job in Rapid City, SD

    Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Rapid City, SD USA Department Home Plus RC Pharmacy-Specialty Scheduled Weekly Hours 40 Starting Pay Rate Range $17.10 - $19.66 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary Provides high-level administrative secretarial support for assigned department. Acts as office receptionist and information source for patients, visitors, and phone calls. Demonstrates and promotes a commitment to customer satisfaction and professionalism. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: * Supportive work culture * Medical, Vision and Dental Coverage * Retirement Plans, Health Savings Account, and Flexible Spending Account * Instant pay is available for qualifying positions * Paid Time Off Accrual Bank * Opportunities for growth and advancement * Tuition assistance/reimbursement * Excellent pay differentials on qualifying positions * Flexible scheduling Job Description Essential Functions: * Performs general office duties including but not limited to data entry, mail sorting, copying, faxing and document scanning. * Assist in maintaining office supply inventories and office equipment maintenance to provide adequate supply inventory and functional equipment. * Processes various documents including preparation of reports and images for release of protected health information (PHI). * Maintain waiting rooms ensuring they are comfortable, organized, stocked, and neat. Request EVS support as needed. * Works in cooperation with team and department efforts to ensure overall efficiency with patient flow and care. * The role may include other responsibilities based upon needs and requirements of the department (e.g. coordinate calls with referring providers; schedules IR and CT exams; receive and upload outside images). * All other duties as assigned. Additional Requirements Preferred: Education - High School Diploma/GED Equivalent in General Studies Physical Requirements: Heavy work - exerting up to 25 pounds of force constantly (67-100% of the time), and/or up to 50 pounds frequently (34-66% of the time), and/or up to 100 pounds of force occassionally (up to 33% of the time), and or up to 100 pounds of force seldomly to move objects. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours. Job Category Administration Job Family Administrative Support Shift Employee Type Regular 40 Monument Health Home Plus Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
    $17.1-19.7 hourly Auto-Apply 34d ago
  • Placement Support Specialist, Kinship and Foster Care Licensing

    Lutheran Social Service 3.3company rating

    Help desk analyst job in Rapid City, SD

    Join a Mission-Driven Team "Are you passionate about promoting safety, stability, and connection for children and youth in South Dakota?" might be a great fit for you! #YouareLSS You Belong at Lutheran Social Services We believe every child deserves to grow up in a safe, loving, and nurturing family. Our priority is to support and empower families, ensuring children have a place where they can heal, grow, and reach their full potential. Our values form the foundation of who we are and how we operate. At LSS, we prioritize a whole-person, family-centered approach to care within a continuum of services. 💰 $600 Sign-On Bonus Available! HOURS: Onsite, 40hours, Monday- Friday; 8:00am - 5:00pm w/occasional evenings and weekends. SALARY: $21.00 to $24.00 per hour; dependent on experience and qualifications. LOCATION: Rapid City, SD BENEFITS: LSS is proud to offer a wide range of benefits to qualifying full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future. $600 hiring bonus* external candidates only PTO Time Frontload Up to 24 Hours for benefit-eligible employees 8 Paid Holidays 401(k) 3% match Four Wellmark BCBS medical plan options, 2025 plans including a comprehensive $1 monthly premium for a $5,000 coinsurance plan (full-time, single coverage) Dental and Vision plans with HSA & FSA options Employer paid life insurance to provide support for your family in the event of death Career development opportunities, hands-on training, and mentorship Federal Public Service Loan Forgiveness Eligibility RESPONSIBILITIES: The Placement Support Specialist provides support and guidance to families licensed as foster or kinship families by the Department of Social Services (DSS). The Specialist works directly with families who are providing care to youth in their home or are waiting to provide care. They will manage required paperwork throughout the licensure renewal process, complete background checks as needed, connect families to training, assist with placement matching and support, and complete the family renewal home study. The Specialist will be the point of contact that offers ongoing support for families through their licensed time with DSS. Their primary goal is to support foster and kinship families to ensure safe, stable placements for children in the custody of DSS. The Placement Coordinator plays a critical role in carrying out the LSS mission. QUALIFICATIONS: Bachelor's degree in social work or similar field, plus one to two years of related experience in a human services field, is required. Licensed Social Worker or Licensed Social Worker Associate through the South Dakota Board of Social Work Examiners. Must be at least 21 years of age. Willingness to submit to record checks to detect criminal convictions of behavior harmful towards children, spousal abuse, distributing drugs or sex crimes. Requires a valid auto-insurance, a valid driver's license or the ability to obtain one with approved driver status. LSS Expectations & Core Values At LSS, we are committed to upholding the following values in all aspects of our work: Compassionate - We engage with empathy and provide non-judgmental services. Appreciative - We recognize and develop the strengths of our clients and employees. Respectful - We build professional and collaborative relationships with clients, partners, and colleagues. Ethical - We uphold high standards of integrity and quality in all actions. Strategic - We anticipate and respond proactively to community needs. LSS is an Equal Opportunity/Affirmative Action Employer. Please note: As part of our hiring process and to meet accreditation requirements, applicants will be asked to complete a prescreen questionnaire. *Hiring bonus available to external candidates only. If you need accommodations filling out the application, please fill out the following form listing what accommodations are needed at LSS will address comments, questions or concerns.
    $21-24 hourly Auto-Apply 60d+ ago
  • eLation Financials Support Specialist

    Innovative Systems 4.2company rating

    Help desk analyst job in Rapid City, SD

    Innovative Systems is currently seeking applicants for a eLation Financials Specialist to join our talented team. is located in Mitchell, SD. Remote work will be considered for the right candidate with eLation Financials experience. This position reports to the eLations Financials Support Manager. It is a full time scheduled based on a 40-hour work week with availability between 8am to 5pm CST. Travel is required with this position, both to Mitchell, SD and to our client sites. Having an accounting or financial software experience and/or education will be critical to your success in this position. Additionally, your technical abilities will enable you to address client's software-related inquiries. When you are part of the eLation Financials team, you will: Provide exceptional customer service, support, training, and data verification for our clients that use the software via various channels, including phone, email and a ticketing system from 8am to 5pm CST. Occasionally provide after-hours support, as needed. Lead software conversions independently, including data verification and assisting clients in configuration of the software to meet their business needs. Train clients on functionality within the software. Troubleshoot technical issues, and provide step-by-step guidance for issue resolution. Understand clients' accounting processes and offer insights on utilizing the software for optimal results. Collaborate with the development team to escalate and prioritize complex technical issues. Document and track client interactions and resolutions in our ticketing system. Create support documentation, knowledge base articles and video tutorials. These are skills that we are looking for in our ideal candidate: Bachelor's degree in Accounting, Finance, Business or related field or equivalent experience. Strong foundational knowledge of accounting principles and practices. Basic to intermediate technical skills, with the ability to troubleshoot software-related issues Excellent communication skills, both written and verbal. Customer-centric attitude with a focus on delivering exceptional customer support. Strong organizational skills and the ability to manage multiple client issues and projects simultaneously. Familiarity with financial software is a plus. Previous customer support experience is an advantage. Experience with telecommunication companies, electric cooperatives or municipalities is preferred. These skills would be helpful but are not required: Telecommunications industry experience. Experience working with our eLation Financials software. If you aren't excited to work for Innovative Systems yet, we want to tell you a little more about what we can offer to the right candidate: Competitive wages Generous Paid time off 10 paid holidays 401(k) matching Company paid family Blue Cross Blue Shield health insurance plan Company contributions to an HSA plan Company paid employee Dental Insurance Company paid employee Vision Insurance Company paid Life Insurance Company paid Short & Long Term Disability Insurance If you are passionate about software development and eager to make an impact for a fast-moving company, we encourage you to apply for this exciting opportunity to join our team. Please submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to hearing from you. This position is located in Mitchell, SD. Remote work may be considered for the right candidate.
    $31k-43k yearly est. 60d+ ago
  • 25U Signal Support Systems Specialist

    Army National Guard 4.1company rating

    Help desk analyst job in Spearfish, SD

    Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and unit-level maintenance on authorized signal equipment; and installing, operating, and maintaining radio and data distribution systems. Advanced team members supervise and train other Soldiers; maintain and install signal support systems and terminal devices; provide technical assistance and training for automation and communications equipment; prepare maintenance and supply requests for unit-level signal support; and operate and perform preventative maintenance checks and services on assigned vehicles. Job Duties * Maintain radio and data distribution systems * Perform signal support functions and technical assistance for computer systems * Provide technical assistance and training for local area networks * Maintenance for equipment, terminal devices, assigned vehicles, and power generators Some of the Skills You'll Learn * Mechanical and electrical principles * Preventive maintenance procedures * Line installation and wiring techniques * Communication security policies and procedures Helpful Skills * Interest in working with electronic equipment * Interest in problem solving Through your training, you will develop the skills and experience to enjoy a civilian career with companies that produce communications and electronic equipment. Additional study and two years of electronics experience will also qualify you for certification as an Associate Certified Electronics Technician. Earn While You Learn Instead of paying to learn these skills, get paid to learn. In the Army National Guard, you will learn these valuable job skills while earning a regular paycheck and qualifying for tuition assistance. Job training for Signal Support Systems Specialists consists of 10 weeks of Basic Training, where you'll learn basic Soldiering skills, and 18 weeks of Advanced Individual Training (AIT) which will include a combination of hands-on and classroom training.
    $34k-57k yearly est. 59d ago
  • Academic and Event Technology Analyst

    South Dakota Board of Regents 3.5company rating

    Help desk analyst job in Spearfish, SD

    Bookmark this Posting Print Preview | Apply for this Job Posting Details Posting Details Logo Institution Black Hills State University Working Title Academic and Event Technology Analyst Posting Number CSA02548P Department BHSU-Network & Computer Support Services Physical Location of Position (City) Spearfish Posting Text Black Hills State University seeks applicants for an Academic and Event Technology Analyst in our Network and Computing Services department. RESPONSIBILITIES: * Manage classroom and instructional technology * Set up, support, and take down live events * Maintain digital signage and media systems * Train and support faculty, students, and staff * Coordinate with other departments on projects * Maintain an accurate inventory of all equipment and supplies KNOWLEDGE OF: * Audio and video signal flow, including HDMI, XLR, balanced and unbalanced audio, and network-based AV * Classroom control systems such as Crestron, Extron, or similar * Video production tools, camera operation, lighting basics, and audio mixing * Editing software such as Adobe Premiere, Audition, Camtasia, or equivalents * Digital signage systems and media management platforms * Basic networking concepts that affect AV, such as VLANs, PoE, IP addressing, and multicast * University classroom standards, instructional technology needs, and event requirements SKILLS: * Troubleshooting complex classroom and event technology issues under time pressure * Operating sound boards, mixers, switchers, and multi camera setups * Recording and editing high quality audio and video * Reading equipment specifications, diagrams, and wiring plans * Managing multiple projects and prioritizing urgent classroom or event needs * Communicating clearly with faculty, staff, students, and event organizers * Training others on how to use classroom systems and media tools ABILITIES: * Work independently and make quick decisions during live events * Diagnose problems with hardware, software, and networking * Lift and move media equipment, set up staging, and handle cables safely * Adapt to new technologies and learn updated AV systems quickly * Coordinate with IT, facilities, vendors, and campus partners to complete installations or upgrades REQUIRED LICENSE: * A valid driver's license is required. CERTIFICATIONS: * CTS, CTS I, CTS D Certification are beneficial but not required. COMMENTS: * Demonstrated background in technology as well as customer service is required. Normal working hours are 8:00 am to 5:00 pm, Monday through Friday. Weekend and evening hours are occasionally required. Occasional travel may be required for state meetings or training. * Sponsorship is not available for this position. TO APPLY: Applications for this position must be made online at **************************** Complete the online application and attach a cover letter, resume, and the names and contact information for three professional references. This position is open until filled with a first review date of December 14, 2025 at 11 pm mountain time. For application assistance, please contact Human Resources at ************. Inquiries directly related to the position should be sent to Fred Nelson at ********************. Arrangements for accommodations required by disabilities can be made by contacting Cassie Maser at ************ or *********************. Employment is dependent upon a satisfactory background check. Posting Date 12/08/2025 Closing Date Open Until Filled Yes First Consideration Date 12/14/2025 Advertised Salary $26.54 Duration of the Term 12 months If Other, describe duration Appointment Percent 100 Work Hours 8:00am - 5:00pm M-F Typical Hours Worked Per Week Appointment Type Regular Scope of Search External (includes Internal) If internal, define scope of search This position requires Other If other, please indicate Some after-hours work may be required. Department Description and Cultural Expectations Black Hills State University is a masters-level state university with more than 3,600 students. The campus leads the region in sustainability efforts and maintains top academic programs in business (AACSB Accredited), exercise science, natural sciences, social sciences, the arts, mass communication, health sciences and education. The University, founded in 1883, is located in the northern Black Hills, a region abundant with outdoor activity and culture. Spearfish, S.D., is recognized as one of the top 10 most livable small towns in the USA and has also been recognized nationally for outdoor recreational opportunities. A second location, BHSU-RC, is in Rapid City, the state's second-largest city. BHSU, a member of NCAA Division II athletics, offers 14 sports, and has a legacy of champion rodeo teams. Equal Employment Opportunity Statement Black Hills State University is an Equal Opportunity Employer. Black Hills State University and the Board of Regents ensure that all employment practices are free of discrimination. Contact Information Working Conditions Cognitive Requirements Please check the appropriate response that describe the cognitive requirements for this position. Analyzing, Comprehend, Frequent Change, Intense Customer Interaction, Logic, Memory, Multiple Priorities, Multiple Stimuli, Pace-average, Pace-fast, Perform calculations, Reading, Reasoning, Verbal Communication, Written Communication Protective Clothing/Equipment Please check the appropriate response for this position's use of the following protective clothing or equipment. If other protection is used please identify N/A Physical Requirements Please designate the physical requirements of this position Balancing, Bending, Stooping, Twisting, Carrying, Climbing Ladders, Climbing Stairs, Crawling, Crouching, Driving, Fine Finger Manipulation (keyboarding, pipefitting, bench work, etc), Grasping, Kneeling, Lifting Above Waist, Lifting Below Waist, Lifting light, Lifting moderate, Pushing/Pulling, Reaching, Repetitive Motion, Sitting for sustained periods of time, Squatting, Standing for sustained periods of time, Stretching, Use Both Hands, Use of Either Hand, Independently, Walking, Wrist Movement (twisting or rotating) Describe any of the conditions selected N/A Sensory Requirements Please check the appropriate response that describe the sensory requirements for this position. Color Vision, Depth Perception, Distant Vision, Hearing, Peripheral Vision, Speaking, Vision (With and without corrective lenses) Working Conditions & Exposures Working Conditions or Exposures (or potential exposures) that this position may encounter during the course of the work day. Changes of Temperature, Electrical Current, Exposure to Dust, Exposure to Noise, Walking/Standing on rough or uneven surfaces (gravel, rocks, etc), Walking/Standing on wood, metal or concrete, Work in confined/congested spaces (tunnels), Work in narrow aisles/passageways, Work Overhead Please describe, in more detail, any of the conditions checked above N/A Working Environment Check the appropriate box(es) that best describes the environment in which the primary function of the position is performed. Classroom Environment, Clinical Environment, Lab Environment, Mechanical Facility, Office Environment, Outdoors Environment If you have indicated Other Environment, if work tasks involve one or more of the above, or if further explanation is necessary, please use the space provided. N/A Supplemental Questions Required fields are indicated with an asterisk (*). * * Where did you hear about this position? * SDBOR Employment Site * BHSU Website * HigherEdJobs.com * Chronicle of Higher Education * SD Department of Labor * Rapid City Journal * Black Hills Pioneer * Referral * Other Documents Needed to Apply Required Documents * Resume * Cover Letter * Reference List Optional Documents * Other
    $26.5 hourly 5d ago
  • Patient Support Specialist

    Community Health Center of The Black Hills 3.5company rating

    Help desk analyst job in Rapid City, SD

    Full-time Description Are you known for your smile, your organizational skills, and your ability to make people feel at ease? Join our team at Complete Health as a Dental Receptionist and become an essential part of helping our patients feel cared for-from the moment they walk through the door to the moment they leave with a healthier smile! At Complete Health, we believe great care starts with a great first impression. As a Dental Receptionist, you'll greet and register patients, assist with scheduling and insurance, answer phones, and ensure every visit runs smoothly. You'll be the friendly connection between patients and our dental care team, helping to make each visit comfortable and stress-free. What You'll Do Welcome and check in patients with warmth and professionalism. Register new patients and update information for returning ones accurately. Schedule, reschedule, and confirm appointments for multiple dental providers. Answer phones and respond to messages, emails, and faxes promptly. Collect and post patient payments, verify insurance, and introduce discount programs. Assist walk-in patients and help resolve issues or escalations with empathy and care. Keep the reception area and waiting rooms tidy, organized, and inviting. Scan dental records and other documentation into patient files. Coordinate with dental offices and patients to ensure information and referrals are complete. Maintain strict confidentiality and uphold Complete Health's mission and values in every interaction. What You'll Bring A welcoming personality and a genuine passion for helping others. Excellent communication and multitasking skills in a busy dental setting. Strong attention to detail and comfort working with technology and patient systems. Previous dental office or healthcare experience preferred-but we're happy to train the right person with a great attitude! Why You'll Love Working Here At Complete Health, we're more than a dental clinic-we're a team dedicated to improving lives through compassionate, accessible care. We offer a positive, supportive environment where your ideas are valued, your growth is encouraged, and every day brings an opportunity to make someone smile. Join Complete Health and help us create brighter smiles-one patient at a time. Apply today! Requirements High School Diploma Intermediate computer skills Medical terminology or experience in a dental or health care setting preferred. Salary Description $16.50 per hour
    $16.5 hourly 60d+ ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Rapid City, SD?

The average help desk analyst in Rapid City, SD earns between $27,000 and $50,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Rapid City, SD

$37,000
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