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Help desk analyst jobs in Richmond, VA

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  • Technology Sales - Enterprise Clients (Storage/HPC)

    Cambridge Computer Services 3.4company rating

    Help desk analyst job in Richmond, VA

    Cambridge Computer is NVIDIA's Innovation of the Year and we are looking to grow our HPC/AI/ML practice! The High Level What if you had the best technical experts in data storage, data protection, security, HPC, and networking offering decades of expertise at no cost to your clients? And what if that enabled you to sell high caliber technology solutions to your clients for their physical, virtual, and cloud infrastructure? Welcome to Cambridge Computer We have a unique business model. We are both technology consultants and technology brokers. We introduce the hottest new technologies to market and we have long-established relationships with all the major IT manufacturers in our industry. Our access enables you to solve client challenges with flagship vendors as well as the up and comers and intelligently compare and contrast those methodologies. Imagine being able to be the only place a client needs to go, never running out of ideas to solve a problem? Yes, we think that's pretty darn cool too. Where Do You Fit In? Do you know how to build relationships with Enterprise IT Clients? Can You Project Manage Complex Multi-Vendor Solutions? Do you know how to execute strategy with sales coaches and business partners? Do you view coaching as a positive and not a negative? Do you like being supported by a team of people who treat you like family from Day 1? (Disclaimer, family refers to people you like, not the obligatory Aunt or Uncle who shows up for Thanksgiving that tells the same story over and over again and makes an underhanded comment about the “dryness” of the turkey every year) Can you hunt and farm simultaneously? In short, working at Cambridge Computer represents an unparalleled opportunity. We are the ultimate brokers in a highly lucrative space, where if you have client relationships, you can move from simply selling 1 or 2 products to a full range of solutions. You can achieve high close rates as each sale is customized to your clients individual needs. We have a host of technical talent available with years of experience who can help design and implement these solutions. Want to succeed in sales without having that success lead to ever-increasing quotas? Want to work in an organization whose flat structure makes things simple and agile? Looking to break the traditional sales mold and truly serve your clients? If yes to any of the above, consider this; Cambridge Computer has been in business for 30 years. We are staffed with personnel who on average have been with the company 10+ years. If you make the cut, you would join a group of people who are committed to a cause and not a paycheck. The level of resources and the easy access to them is a unique experience for those who join us. We are a team composed of the best the industry has to offer. If you think you have what it takes to succeed, read on. If you know you will do what it takes to succeed, apply. About Cambridge Computer Headquartered in Waltham, Cambridge Computer is a leader in delivering physical and cloud-based IT infrastructure, data storage, and data security solutions. We have a highly-skilled Technical Sales Team which designs and delivers hardware, software, cloud, and professional services solutions to our clients. We have been in business for 30 years and hold an excellent industry reputation and great relationships with a very large number of IT product manufacturers and software/cloud providers. We use our industry relationships with investors, entrepreneurs, technology visionaries, and manufacturers, along with the creativity and expertise of our Technical Teams, to identify and incorporate both new and existing paradigms into cohesive strategies for our clients. We have clients in virtually every major industry in North America. Our clients include Fortune 100 companies, nonprofits, academic institutions, and some of the hottest technology companies. We specialize in a range of technologies, some of which are: Data Storage, Backup, Archiving, DR & Replication BC/DR as a service & Cloud Storage Threat assessment, Filtering & AV Solutions Networking, including Software Defined Networking Data Life-Cycle Management High Performance Computing and Artificial Intelligence About You With Cambridge, if you have existing relationships, you have the opportunity to dedicate your attention to technical sales with an unparalleled level of resources and access to technology products and services. You will be supported by our Waltham-based Professional Services, Operations, Legal, and Management Teams, all committed to empowering your growth and success. Finally, you will have access to a multitude of Cambridge's contract vehicles to access Federal, state, local, and educational clients. Requirements You Meet At least 5 years of experience succeeding in a technically oriented sales role A background of selling hardware, software, and professional services IT solutions Experience developing accounts, writing technical proposals, giving presentations and closing sales Excellent written, oral, and presentation skills; a capacity to think critically, handle large workloads, balance priorities, and multi-task effectively. Be currently authorized (or will soon be authorized) to work in the United States on a full-time basis. A bachelor's degree How to Apply Simply submit a: Cover letter Resume Benefits With Cambridge We recognize that satisfaction and well-being are integral components for long-term sustainability and business success. As such, available to full-time employees are the following benefits: Salary and uncapped commission Multiple health insurance options Medical FSA and Dependent Care FSA Dental insurance Vision insurance 401(k) savings plan with employer matching Employer-sponsored long-term disability Paid holidays and PTO that increases with longevity at the company Opportunities for growth! Estimated Salary Range $85k - $130k per year Equal Opportunity Employer Cambridge Computer provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, military service, or veteran status in accordance with applicable federal, state and local laws.
    $85k-130k yearly 60d+ ago
  • Technical Support Analyst 2 (Onsite)

    Serigor Inc. 4.4company rating

    Help desk analyst job in Richmond, VA

    Top Technical Skills Helpdesk Support & Ticketing Systems Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms. Hardware & Software Troubleshooting Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices. Telecom & Mobile Device Management Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation. Application Installation & Configuration Experience installing and configuring software applications across various systems. Inventory & Asset Management Maintains accurate records of IT assets and supports inventory reconciliation. Soft Skills & Professional Strengths Customer Service & Communication Strong ability to communicate technical information clearly to non-technical users across all staff levels. Team Collaboration Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles. Problem Solving & Escalation Management Capable of resolving issues independently and escalating appropriately when necessary. Reporting & Documentation Prepares weekly reports and maintains detailed documentation of support activities and procedures. Training & User Support Provides training and guidance to end users and staff on IT systems and processes as needed. Skills: SkillRequired / DesiredAmountof ExperienceTelecommunications skills (POTS lines, VoIP, and cell) Nice to haveA/V Systems SupportNice to have Helpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary Required2YearsCustomer Oriented and Team PlayerRequired3YearsComputer diagnostics and remediation Required3YearsStrong ability to effectively communicate Required3YearsAdditional duties as needed.Required Powered by JazzHR gToN2itk03
    $62k-92k yearly est. 10d ago
  • Desk Side Analyst (Richmond, VA)

    Nordic Consulting Partners 4.4company rating

    Help desk analyst job in Richmond, VA

    Make a difference. Be happy. Grow your career. The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner. Position Responsibilities: Manage/repair all technology hardware including but not limited to computers, printers, and scanners. Maintain accurate hardware production inventories and spare stock Troubleshooting some software as needed Adheres to all documented processes Travel to off-sites to provide the same level of support as the main campus assignment Assist with project assignments to implement new technologies or hardware Provide on-call and project support as needed Assist with the movement of I&T assets either receiving new equipment or decommissioning of end of life equipment Position Requirements: Demonstrate a deep understanding of the technical environment and its business return. Strong communications; written and oral Have the necessary communication and interpersonal skills to interact with clients at all levels Can keep up to date with technology as it develops and inform their clients of the potential impact. Be self-managing and capable of prioritizing workload based on client requirements. The ability to work under pressure within a team and the ability to multitask are important attributes for this role The candidate will have good problem-solving skills and be highly motivated. He/she will be required to work on own initiative and must therefore possess good decision-making skills Maintain a clean and orderly work environment. The candidate will need to be able to take direction from leads and react to downtimes in the environment. Possess a valid driver's license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements. Education and Experience: Bachelor's degree in the field of computer science, telecommunications, or information sciences, and 3 years experience or 6 years of relevant work experience Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
    $33k-47k yearly est. Auto-Apply 6d ago
  • DESKTOP SUPPORT

    Artech Information System 4.8company rating

    Help desk analyst job in Richmond, VA

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Deskside Support Representative Distributed Client Services Job ID: # S2LCFH Location:richmond, VA Duration: : 1 year (with possible extension) • Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors. • provide remote O365 on workstations and mobile • Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer's place of business for hardware or platform related issues. • Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current - 4 generations of Windows Operating Systems or Apple current OS Familiarity with Microsoft Office Suite and other common software applications Additional Information For more information, Please contact Shubham ************
    $48k-66k yearly est. 12h ago
  • IT Support Specialist

    Vets Hired

    Help desk analyst job in Richmond, VA

    This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on Email support and administration. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with immediate peers. Basic Qualifications: High School Diploma, GED, or equivalent certification At least 1 years Technical Operations experience At least 1 years of experience with IT systems and infrastructure At least 1 years experience with desktop platforms and operating systems At least 1 years of experience with incident management and reporting tools Preferred Qualifications: Bachelors Degree in Business, Information Systems, Computer Science At least 1 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification At least 1 year experience with ServiceNow At least 1 years experience administering Google Workspace, Microsoft Exchange, Proofpoint, Virtru. At least 1 year of experience with public cloud (AWS, Azure, or GCP) Working Place: Richmond, Virginia, United States Company : Vets Hired
    $44k-77k yearly est. 60d+ ago
  • Help Desk Support Technician

    Endurance It Services

    Help desk analyst job in Richmond, VA

    About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive. Overview We are seeking a skilled and customer -oriented Desktop Support Technician for future opportunities across various departments. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement Responsibilities: Provide first -level contact and problem resolution for all users with hardware, software, and application issues. Perform installations, configurations, and upgrades of desktop hardware and software. Troubleshoot and resolve technical issues related to desktop systems, printers, and network connectivity. Maintain and update documentation of hardware and software configurations. Assist with the setup and deployment of new equipment and systems. Collaborate with other IT team members to ensure efficient operation of the company's IT infrastructure. Provide training and guidance to users on best practices and usage of IT resources. Maintain inventory of all IT equipment and software licenses. Ensure compliance with company policies and procedures related to IT security and usage. Qualifications: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience as a Desktop Support Technician or in a similar role. Strong knowledge of Windows and Mac operating systems. Familiarity with remote desktop applications and help desk software. Excellent problem -solving and communication skills. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Preferred Qualifications: Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar. Experience with network troubleshooting and basic network configurations. Knowledge of ITIL practices and principles. Working Conditions: Office environment with occasional travel to other company locations may be required. Ability to lift and move computer equipment as needed. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A collaborative and inclusive work environment. The chance to work on exciting and impactful projects. We will keep your application on file and contact you when a suitable position becomes available.
    $44k-77k yearly est. 60d+ ago
  • IT Support Specialist

    Insight Global

    Help desk analyst job in Richmond, VA

    disconnecting/reconnecting computer equipment, inventorying, and storing the computer and AV equipment for the agency We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements disconnecting/reconnecting computer equipment, inventorying, and storing the computer and AV equipment for the agency IT Degree
    $44k-77k yearly est. 6d ago
  • AV/Desktop Tech Support Analyst @ Richmond , VA (Onsite)

    Quantaleap

    Help desk analyst job in Richmond, VA

    Hi, Greetings from Quantaleap Inc..!! This side Reetu kalra from Quantaleap Inc, We have an excellent job opportunity and I came across your resume from the Job portal and saw that you are doing some fascinating work. Your profile intrigued me, and was wondering if you would be interested in a position with our client. Role : AV/Desktop Tech Support Analyst Location: Richmond , VA (Onsite) Duration: Long-term Job Description Virginia Department of Transportation is looking for an experienced AV technician. As an AV technician, you will be responsible for setting up, using, organizing, and installing media equipment such as projectors, microphones, video monitors, and sound boards. You should have advanced knowledge of audio and video equipment, including video conferencing equipment and services. Excellent troubleshooting and customer service skills are required. The VDOT IT AV/Desktop Support Technician position entails: Provides on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues and audio/video conferencing related issues working directly with customers as well as other internal technical resources. Schedules, sets up, and monitors point-to-point, multi-point, dry run, and ad-hoc audio/video conferences. Performs video camera, live stream and audio recordings. Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences. Sets up and operates audio systems for live events and ceremonies, and assists video production. Conducts site surveys to establish AV/VTC equipment customer requirements. Sets up and installs permanently installed conference room displays and video conferencing equipment. Perform administrative tasks such as inventory tracking, checklists, forms, etc. Provides on-site and virtual desktop support for in house Electronic Bulletin Board computers. Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment. Job requires some travel and overnight stays. Reetu kalra Talent Aquisition SpecialistE:************************** M: ************** Quantaleap Inc, 3020 Bernal Ave, Pleasanton, CA 94566 Powered by JazzHR VtZKKINjTn
    $44k-77k yearly est. Easy Apply 19d ago
  • Analyst, Desktop Support

    Estes Forwarding Worldwide 4.4company rating

    Help desk analyst job in Richmond, VA

    Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program Responsibilities Under the direction of IT Management the Desktop Support Analyst is responsible for providing technical hardware and software support for end users from support staff to top executive management. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. Responsible for the routine maintenance and support of the standard hardware/software technology in use at the company. This could range from configuring and moving a workstation to inputting data into local operational processes, like PC inventory, to escalating a technical issue to a more senior tech within the team. Work independently on tasks and service requests, but gets active guidance from more senior technical resources within the location team. Assist in technical upgrading and maintaining of entire desktop systems Install, configure, test, monitor and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. Effectively supports our technology to ensure productivity of associates as they work in turn to serve our external customers. Receive and respond to incoming calls, pages, and /or emails regarding desktop problems. Track distribution and disposition of desktop peripheral equipment and software Support and promote company core values. Comply with Company C-TPAT and TSA security procedures. Must be able to work extended hours, weekends and holidays based upon business need. Regular attendance is required. Perform other duties as assigned. Qualifications The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required. SKILLS AND ABILITIES Technical aptitude and experience as it relates to PC hardware and LAN technologies. Experience with Microsoft Windows 7 and MS Office are highly desirable. Experience with VOIP (Polycom phones) and iPhones is desirable. Demonstrated track record and eagerness to learn new technology. Demonstrated technical aptitude and knowledge. Demonstrated solid customer service skills. Strong quality focus with good follow-through and accuracy. Demonstrated self-starter and independent worker. Team oriented focus. Attention to detail and organization skills. Solid interpersonal and communications skills. Must be mentally and emotionally capable of handling a high stress environment. Must be eligible to work in the United States. Must possess intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. Proven competence to communicate clearly and persuasively with all levels of an organization required. Proven ability to handle difficult conversations. Honest, sincere and consistent in communications. A thorough knowledge of Desktop/Laptop hardware and end-user level peripherals a must. Very strong problem solving and analytical skills and should be a methodical and systemic thinker. The ideal candidate will demonstrate a history of proactive orientation towards troubleshooting, problem solving, and quick thinking with a sense of urgency and priority. Attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines. Ability to plan, organize and manage multiple projects and set priorities. Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis. Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems. Periodic travel up to 25% required. At this time, EFW will not sponsor a new applicant for employment authorization for this position. EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check. EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. SUPERVISION Position functions with supervision and has no direct reports. EDUCATION/EXPERIENCE Minimum of a Bachelor's degree (or equivalent) in related field plus 3-5 years of related IT experience. However, a combination of experience and/or education will be taken into consideration. LICENSES/CERTIFICATIONS Minimum of at least one acceptable technical certification. TRAVEL Periodic travel up to 25% required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Typically sitting at a desk or table. Intermittently sitting, standing, walking, stooping, or reaching with hands and arms. Regularly required to talk or hear, and sit and use hands and fingers to handle and feel in order to operate computers and other standard office equipment. There is frequent lifting, moving, and stacking of materials weighing up to 50 pounds. Candidate needs to be able to crawl under desks, and use a ladder. Frequent pushing of equipment carts for short to long distances. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. Normal office situation. EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.
    $39k-54k yearly est. Auto-Apply 42d ago
  • VDH Technical Support Analyst 3 (777959)

    Advanced Network Consulting 3.8company rating

    Help desk analyst job in Richmond, VA

    The EHR Application Support Specialist provides Tier 1 support to all EHR end users on EHR related areas. This position will provide technical expertise to the end users, help troubleshoot issues and configuring settings among other functions. The EHR Application Support Specialist provides Tier 1 support to all EHR end users on EHR related areas. This position will provide technical expertise to the end users, help maintain EHR related activities including troubleshooting issues, configuring settings and setup users among other functions. The EHR EU Support Specialist is responsible for providing Tier 1 (first call resolution) support to all EHR end-users EHR-related clinical and patient accounting applications. This role plays a vital role in supporting the successful implementation and sustainment phases of the VDH Electronic Health Record initiative and help ensures deployed EHR capabilities remain stable, fully operational, and effectively adopted by end-users through post-cutover health checks, issue tracking, and sustainment readiness planning. Provides Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes. Triages end user issues and determines if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2. Must understand VDH Local Health Department EHR policies, procedures, and workflows and Oracle Health-specific procedures to resolve issues. Acquires and maintains a general and clinical knowledge of client and related software applications. Attends professional development training as instructed. Maintains necessary technology skills to perform common client specific First Call Resolution (FCR) tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc. Conduct pre- and post-go-live system health checks to verify operational readiness and functionality of the deployed Electronic Health Record (EHR) solution at each VDH facility Monitor key performance indicators (KPIs) and system usage metrics to identify early warning signs of functional or technical degradation Coordinate and validate issue resolution with implementation, clinical, technical, and vendor teams to ensure continuity of care and system performance Maintain sustainment readiness checklists and site health status dashboards for EHR leadership and Go-Live command center operations Provide on-demand support for issue escalation, problem diagnosis, and liaison functions between end users, support teams, and technical vendors Contribute to lessons learned, issue trend analysis, and process improvements for future site deployments and system rollouts Post-Go-Live Health Check Reports that assess system performance and user adoption following deployment Sustainment Readiness Checklists to evaluate preparedness for ongoing operations and support Site Health Dashboards and associated metrics to monitor performance and identify potential issues Knowledge Transfer Documentation to ensure continuity of operations and effective handoff to support teams Issue Resolution Logs and Trend Analyses to track, resolve, and analyze recurring challenges Exhibits a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Foundational Communication - Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures. Requirements Application Support Experience--Required 5 Years Oracle Health Millenium Cerner EHR experience--Highly desired 3 Years Strong technical troubleshooting skills for hardware, software and basic network issues--Required 3 Years Experience using ServiceNow or other ITSM tool--Highly desired 3 Years Experience supporting remote users--Required 3 Years Strong written and oral communication skills--Highly desired 3 Years Ability to handle multiple competing priorities and multitask efficiently in a dynamic, fast-paced environment--Required 3 Years Demonstrated commitment to exceptional customer service with individuals of varying technical knowledge--Required 3 Years
    $49k-83k yearly est. 41d ago
  • Technical Support Analyst 4

    Beyond SOF

    Help desk analyst job in Petersburg, VA

    Interview Mode: In Person Only Need Resume by 14th July .VDH TECHNICAL SUPPORT ANALYST III (HYBRID) Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software. Skill Required / Desired Amount Experience Bachelor's degree in an Information Technology related discipline - work experience may meet this requirement in lieu of a degree at the hiring mana Required Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. Required General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens Required Experience troubleshooting hardware and software -hands-on or from a service desk Required Demonstrated skills in creating professional communications to users. Required Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed Required Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh Highly desired Demonstrated success working as a team member and collaborating to achieve objectives. Highly desired Microsoft Office Specialist Certification -Associate or Above. Desired Knowledge of and previous experience with Virginia Information Technologies Agency (VITA) Highly desired Excellent project management skills and ability to manage multiple priorities Desired PC/Hardware experience Required Some level of desktop support experience and supporting a Windows 10environment Desired Hardware/software troubleshooting experience Required Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question 2 Please list candidate's email address.
    $43k-77k yearly est. 60d+ ago
  • IT Support Technician 2026

    Allan Myers 4.5company rating

    Help desk analyst job in Richmond, VA

    Responsibilities Allan Myers is seeking an IT Support Technician to deliver IT support to our users in the office and in the field. As a Senior Support Technician, you will gain extensive exposure to all facets of Allan Myers' IT Department, laying a strong foundation in systems, processes, and administration. We are looking for a candidate with proficiency in information systems, data analysis, and a strength for creating strong team relationships. Responsibilities: Provide end user support via phone and in person, assisting users in resolution of questions and issues related to computers, mobile devices, and printers as well as core field applications including mobile applications and computer applications for Construction and Materials operations. Effectively assess user reported issues for urgency and business or user impact. Perform basic system diagnostics and troubleshooting on computers, tablets, phones, and printers to assist users with performance or connectivity issues. Configure mobile devices and computers for deployment to new users and perform device swaps for existing users. Shadow other IT staff during site visits and interact directly with Shared Services, Construction, and Materials personnel to gain an understanding of how technology is used in those areas of the business. Assist on new technology roll out projects, data analytics projects, or large-scale device deployment projects as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Associate's or bachelor's degree in Management Information Systems, Business Administration or Civil Engineering with a technology interest, or related fields. Proficiency with standard office applications such as email, word processing, and spreadsheets. Proficiency with maintaining Apple iOS and Microsoft Windows devices. Must possess strong written and verbal communication skills. Must be detail-oriented, punctual, and work well within a team. The IT Senior Support Technician will work from a regional IT office and will travel to other Allan Myers offices, materials plants, and job site offices as assigned. Typical work environment is moderate noise level. Requires daily travel/commute to the office and work sites. Travel throughout the company footprint as needed. Overnight stays may be required. Overview cursor Our Company Does Work That Matters Allan Myers is the largest heavy civil construction and materials production contractor in the mid-Atlantic. We build infrastructure: the highways and bridges that connect cities and towns, the public water and wastewater systems that provide clean water to your home and keep our streams clean. We take pride in meeting the highest quality standards because it ensures our work will have a long-lasting positive impact on the community. When you get home safe each night, you know that what you did that day matters. At Allan Myers, you are part of a team dedicated to making things better, including your career. We pay well and provide generous benefits. We offer extensive training and promote from within. If you have the drive, we will help you build a career in the thriving construction industry and reach your full potential. Allan Myers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability, protected veteran status or other characteristics protected by law.
    $48k-68k yearly est. Auto-Apply 60d+ ago
  • IT Help Desk Technician

    Brickell Motors-Audi 4.0company rating

    Help desk analyst job in Richmond, VA

    Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Virginia - Mecedes-Benz of Richmond and Mercedes-Benz of Midlothian. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems. The Ideal CandidateYou are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes. Key Responsibilities∙ Serve as the initial point of contact for technical support via phone, email, and ticketing system∙ Provide remote support using RMM tools (e.g., ConnectWise Automate)∙ Install, configure, and maintain desktop hardware, software, and peripherals∙ Manage user accounts, permissions, and access controls∙ Troubleshoot and support desktop, laptop, and printer issues∙ Escalate unresolved issues to senior IT staff as appropriate∙ Provide accurate information about company IT services and products∙ Suggest improvements to IT procedures and user experience∙ Document support issues, resolutions, and feedback in a clear and concise manner∙ Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)∙ Communicate clearly in English (additional languages a plus) Qualifications∙ 1-4 years of experience in a help desk or IT support role∙ Strong troubleshooting and analytical skills∙ Detail-oriented with excellent organizational skills∙ Valid driver's license and reliable transportation ∙ Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus∙ Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus What We Offer∙ Competitive compensation based on experience and performance∙ Comprehensive benefits package (medical, dental, vision, and retirement)∙ 401(k) with company match∙ A collaborative and supportive team culture∙ Opportunities for professional growth and career advancement∙ Employee discounts on company products Apply Today!If you are passionate about technology and ready to contribute to a growing IT team, we'd love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps. Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security.
    $33k-60k yearly est. Auto-Apply 53d ago
  • IT Asset Management Technician

    DHRM

    Help desk analyst job in Richmond, VA

    Title: IT Asset Management Technician State Role Title: Info Technology Specialist I Hiring Range: $56,812 - $68,000 Pay Band: 4 Recruitment Type: General Public - G Job Duties The Virginia Department of Health is currently seeking an IT Asset Management Technician to join our Office of Information Management. This role is responsible for coordinating and fulfilling hardware and software requests, managing procurement and deployment activities, and ensuring accurate documentation of all assets in ServiceNow. The specialist will assist with equipment staging, recovery, and decommissioning, as well as conduct regular inventory checks to maintain data accuracy and compliance with VDH, VITA, and vendor licensing requirements. Additionally, this position plays a key role in supporting service requests, maintaining the central storeroom, and providing audit-ready asset records. Minimum Qualifications • Experience supporting IT asset lifecycle activities, including deployment, tracking, recovery, and decommissioning of hardware and software. • Ability to accurately maintain asset records and inventory data using asset management platforms such as ServiceNow. • Familiarity with VITA policies and procedures related to IT asset handling and compliance. • Proficiency in Microsoft 365 applications, including Outlook, Excel, and Teams, for communication, documentation, and reporting. • Strong organizational skills with the ability to manage storerooms, track inventory levels, and prepare equipment for deployment. • Ability to fulfill hardware and software requests in a timely manner while adhering to service level agreements (SLAs). • Knowledge of PC refresh processes, including imaging, staging, deployment, and return of devices. • Strong attention to detail and accuracy in data entry, labeling, and documentation of IT assets. • Ability to work collaboratively with IT staff, vendors, and end-users to support asset-related needs across multiple locations. • Effective verbal and written communication skills for documenting procedures and interacting with stakeholders. Additional Considerations • Experience in supporting a Commonwealth of Virginia Executive Branch Agency • Knowledge and Experience working with Virginia Information Technologies Agency Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position. Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service's Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: ********************* If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment. As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply! Contact Information Name: Rose Sandra Bose Phone: ************ Email: ************************** In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
    $56.8k-68k yearly 4d ago
  • Plant IT Technician

    Clarios

    Help desk analyst job in Meadowbrook, VA

    Lead Local IT Support. Drive Plant Success. Grow Your Career. At Clarios, we power progress. As a global leader in advanced energy storage solutions, we believe operational excellence starts with strong, hands-on IT support at the plant level. The Plant IT Technician is responsible for installing and supporting the IT hardware, software, and network infrastructure at the Meadowbrook (Holland, MI) manufacturing facility. The position is primarily based in Holland, MI but will require occasional travel to support the Ft. Wayne site. The Plant IT Technician reports directly to the USCAN Plant Systems East Team Lead with a dotted line relationship to the local plant management teams. We proudly welcome military veterans to apply. Your leadership, technical expertise, and operational discipline are highly valued at Clarios. How You'll Do It: Triage IT hardware, software, and network issues in an office and on the manufacturing plant floor • Configure and deploy IT hardware equipment in an office environment, such as printers, conference phones, conferencing systems, while following hardware and software standards • Configure and deploy IT equipment on the plant floor, such as Zebras, Satōs, PCs, thin clients, scan guns, radio frequency (RF) devices, and payroll clocks • Wear plant personal protective equipment (PPE) while on the plant floor and follow safety equipment programs according to company standards • Facilitate the full PCLM process • Maintain security, appearance, and organization of the server room • Manage SLAs and resolve incidents in ServiceNow • Be the on-site contact for service providers if needed • Primary interface of communication to Plant Management regarding WAN/LAN outages for infrastructure maintenance and planned hardware / software deployments • Partner across local departments-Engineering, HR, Maintenance-to advise on deployments and execute projects • Engage with the USCAN Plant Systems Team to execute projects across the region • Make recommendations to the USCAN Plant Systems Team when IT hardware and/or software upgrades are required and assist with quotes for procurement through approved vendors • Ensure new IT hardware serial numbers are recorded and included under existing maintenance contracts • Regularly spend portions of the day on the plant floor and occasionally lift parcels up to 40 pounds • Travel may be required (approximately 10%) . What We Look For: Required: Bachelor's degree plus 1+ year of professional IT technical support experience; OR a 2-year degree plus 2+ years of experience; OR 4 years of relevant combined education and experience. Hands-on experience supporting PCs, printers, thin clients, scan guns, RF devices, and troubleshooting IT hardware and software. Strong understanding of PCs, software installation, reimaging, Intune Active Directory (AD), and Azure environments. Ability to be on-call to resolve urgent IT issues outside of normal business hours. Preferred: Relevant certifications such as A+, Network+, Security+, MCSE, or CCNA. Knowledge of networking and administration concepts, including Access Points, Switches, VOIP, TCP/IP, DHCP, and DNS. Familiarity with ServiceNow, Microsoft Intune, Active Directory, and Azure environments. Veterans: Military candidates with IT, cyber, communications, or systems administration backgrounds are strongly encouraged to apply. Your leadership, technical skills, and operational discipline are highly valued at Clarios. What you get: Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire Tuition reimbursement, perks, and discounts Parental and caregiver leave programs All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide market share leadership HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility Clarios has been recogizned as one of 2024's Most Ethical Companies by Ethisphere. This prestigious recognition marks the second consecutive year Clarios has received this distinction. Who we are: Clarios is the force behind the world's most recognizable car battery brands, powering vehicles from leading automakers like Ford, General Motors, Toyota, Honda, and Nissan. With 18,000 employees worldwide, we develop, manufacture, and distribute energy storage solutions while recovering, recycling, and reusing up to 99% of battery materials-setting the standard for sustainability in our industry. At Clarios, we're not just making batteries; we're shaping the future of sustainable transportation. Join our mission to innovate, push boundaries, and make a real impact. Discover your potential at Clarios-where your power meets endless possibilities. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing Special.Accommodations@Clarios.com. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law. A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process. To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
    $38k-74k yearly est. Auto-Apply 60d+ ago
  • Technical Support Engineer

    Echostar 3.9company rating

    Help desk analyst job in Richmond, VA

    EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $20.25/Hour Benefits From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
    $20.3 hourly 4d ago
  • Help Desk Analyst 4 (Onsite)

    Serigor Inc. 4.4company rating

    Help desk analyst job in Richmond, VA

    The client Seeking an innovative Help Desk/Desktop Support Specialist in Richmond, Virginia. This position must provide exceptional customer service while providing the end user with desktop, laptop, and tablet support services. The client is seeking a collaborative and innovative team player to serve as a full-time Help Desk Specialist in Richmond, Virginia. This position supports all aspects of the criminal justice system. This position must provide exceptional customer service while providing the end user with desktop, laptop, and tablet support services. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance. If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we'd love to have you join us! What you will do: Helping resolve issues staff are encountering with their hardware and/or software, including desktops, laptops, tablets, printers, scanners, or monitors, as well as Microsoft Office applications. Maintaining an inventory of agency software and hardware. Working with client to manage the refresh process in order to take advantage of equipment upgrades. Providing security for file shares and other applications. What the ideal candidate must possess: A strong work ethic and exceptional customer service skills. Working knowledge of help desk ticketing systems. Troubleshooting skills with ability to resolve problems quickly and thoroughly. Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee. Good oral communications skills with the ability to interact with all levels of agency personnel. Ability to think strategically and cross culturally, and independently implement new initiatives and projects. Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested. Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments. Skills: SkillRequired / DesiredAmountof ExperienceHelpdesk and desktop support Required3YearsHardware support (PCs, laptops, tablets, printers, scanners, monitors) Required3YearsMicrosoft Windows 10 and 11Required3YearsMicrosoft Office 365 SupportRequired3YearsRemote user support Required2YearsBasic computer networking knowledge Required2YearsExperience supporting Xerox multifunction hardware Highly desired1YearsExperience with VITA systems or processes Highly desired1YearsHP and/or Dell certification Highly desired1YearsA+ certification Highly desired1Years Powered by JazzHR BSZUsH7iEz
    $33k-46k yearly est. 28d ago
  • IT Help Desk Technician

    Endurance It Services

    Help desk analyst job in Richmond, VA

    Job Description About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive. Overview We are seeking a skilled and customer-oriented IT Helpdesk Technician. As our IT Helpdesk Technician, you'll be the first point of contact for technical support across the facility. You'll help troubleshoot issues, maintain systems, and ensure our staff can deliver care without tech interruptions. Responsibilities: Support residents and customers with the highest level of customer service Provide Tier 1 support for hardware, software, and network issues. Assist with onboarding/offboarding of employees (account setup, device provisioning). Maintain and update IT documentation and asset inventory. Support staff with EMR systems, communication tools, and mobile devices. Coordinate with third-party vendors for escalated issues. Qualifications: 1+ years of IT support experience (preferably in healthcare or senior living). Strong knowledge of Windows OS, Office 365, and basic networking. Excellent communication and customer service skills. Ability to work independently and prioritize tasks in a fast-paced environment. Empathy and patience when working with non-technical users.
    $44k-77k yearly est. 29d ago
  • Desktop Support

    Quantaleap

    Help desk analyst job in Richmond, VA

    Job DescriptionRole : Technical Support Analyst 4 Interview Mode: In Person Only Virginia State Police is seeking a support analyst to assist agency personnel in their interaction with the Virginia Information Technology Agency (VITA). The successful candidate will: 1. Assist agency personnel in problem resolution by ensuring that VITA support tickets are routed correctly and resolved in a timely manner. 2. Assist with researching and communicating technical information between the agency personnel and the VITA resources working the problem tickets. 3. Assist with escalating highly impactful tickets with the VITA help desk. Typically, tickets will be related to issues with: 1. User identity management 2. End user devices such as PCs or printers 3. Network issues at agency locations The successful candidate should be eligible for hire by the agency. Power BI skills are a plus. Powered by JazzHR elw LnGgiz5
    $44k-64k yearly est. 12d ago
  • Technical Support Engineer

    Echostar 3.9company rating

    Help desk analyst job in Waverly, VA

    EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $18.50/Hour Benefits From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
    $18.5 hourly 4d ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Richmond, VA?

The average help desk analyst in Richmond, VA earns between $26,000 and $59,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Richmond, VA

$39,000

What are the biggest employers of Help Desk Analysts in Richmond, VA?

The biggest employers of Help Desk Analysts in Richmond, VA are:
  1. Serigor
  2. Nordic
  3. Beyond SOF
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