Help desk analyst jobs in Smithtown, NY - 403 jobs
All
Help Desk Analyst
Technical Support Specialist
Information Technology Technician
Computer System Technician
Computer Technician
Information Technology Specialist
Support Associate
Information Technology Specialist
Swimwear Anywhere Inc. 4.2
Help desk analyst job in Farmingdale, NY
The IT Specialist provides comprehensive IT support and ensures efficient resolution of technical issues. Responsibilities include diagnosing and troubleshooting system problems, performing hardware and software maintenance, and managing user accounts and IT assets. Key functions include monitoring IT assets, ensuring compliance, and enhancing helpdesk efficiency to meet service level agreements (SLAs).
Position Responsibilities and Accountabilities
Technical Support and Issue Resolution
Serve as the primary point of contact for employees seeking technical assistance via phone, ticketing systems, instant messaging, and email.
Diagnose and troubleshoot computer system issues individually or in collaboration with team members, identify root causes, and implement effective solutions.
Perform PC and MAC upgrades, repairs, and maintenance, including license tracking and hardware/software configurations.
Follow up on outstanding requests to ensure timely and thorough resolution while maintaining service level agreements (SLAs).
Provide technical guidance to end-users on IT tools, systems, and processes to reduce downtime and enhance productivity.
Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction.
User Management, and Asset Oversight
Enabling and disabling user accounts, ensuring efficient configuration and deployment of desktops and workstations using standardized OS images and software.
Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively.
Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.
Research and recommend hardware and software solutions, evaluating vendor products for cost-effectiveness and quality.
Conduct routine audits to maintain compliance, ensure equipment availability, and identify optimization opportunities.
Qualifications and Competencies
Strong troubleshooting, analytical, and diagnostic abilities
Excellent interpersonal and teamwork skills
Proven problem-solving, communication, and organizational skills
Ability to stay organized and create clear, thorough documentation for processes and procedures
Working knowledge of network devices, including switches, access points, and firewalls
Willingness to learn new technologies, adapt to evolving support needs, and contribute to service-excellence goals
Experience with warehouse systems (e.g., Zebra scanners, pack stations) is a plus
Ability to perform heavy lifting (50+ pounds)
Ability to travel as needed
Education and Experience
Bachelor's Degree in Computer Science or Information Systems a plus
Minimum 3-5 years of IT experience required
Windows and MAC support required
Must be well-versed in network configuration and troubleshooting
Must be able to support Windows Server 2012 and up
Active Directory, GPO, DNS, and DHCP experience
Avaya IP Office experience is a plus
$72k-112k yearly est. 4d ago
Looking for a job?
Let Zippia find it for you.
Support Associate - Westport
Theory 4.4
Help desk analyst job in Westport, CT
At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.
Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product.
In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.
We look forward to receiving your resume.
The Responsibilities
A Support Associate works within the store team to help achieve store sales and inventory goals. The Support Associate partners with the management and sales team to ensure a seamless flow between front and back of house. This role should be well versed in standard operating procedures and provide customers with utmost customer service.
Business Leader
Demonstrate excellent knowledge of the product to support the brand goals
Understand company tools, incentives & strategies to support meeting store sales goals
Maintain all-areas back of house including stock organization, shipping/receiving, and supply orders per policy and procedure.
Efficiently execute register functions and inventory transactions.
People Leader
Ensure effective communication between all team members
Supports ways to keep the team motivated and engaged
Contribute new & innovative ideas to support meeting business goals
Participate in all training and development meetings.
Operations Leader:
Ensure all functions of the store are maintained to support a superior shopping-experiences
Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork
Support in areas of risk management, physical security, store cash control and inventory control.
Participate in physical store inventories.
Identify product concerns and communicate inventory needs to support the business goals
Comply with all point of sale register policy and procedures
Customer Focus:
Support building meaningful relationships with clients through strong-interpersonal skills both in store and over the phone.
Collaborate with all team members to support a superior shopping experience
Ensure client needs are quickly and effectively met for overall customer satisfaction
Uphold merchandise standards and maintain visual directive.
Be present on and off the floor as a Theory Brand Ambassador
The Essentials
1+ years' prior work experience in a client-centric, sales, support, or back of house environment.
Dynamic interpersonal and communication skills, both verbal and written
Independent work ethic, time management skills
Computer skills to operate point of sale system, experiences with teamwork is a plus
As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.
Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.
$26k-44k yearly est. 1d ago
Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Help desk analyst job in Bridgeport, CT
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$44k-76k yearly est. 8d ago
Technical Support Specialist
4Ds Corp
Help desk analyst job in Hicksville, NY
Founded in 2015, 4DS Corp. is a NY based multi-asset logistics, e-commerce and business solutions organization with a large variety of products and brands under its portfolio. We are a global importer, distributor and retailer, consisting a collection of multiple sub-companies involved in a variety of brands and industries, which span across food services, office supplies, electronics, solutions, payments and more.
Job Description
Responsibilities for Technical Support Specialist
Install and configure computer systems and applications within the company
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Actively update, maintain and monitor all aspects of computer networks
Resolve technical issues related to network interruptions
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
Maintain a working log detailed all required system updates, as well as the date of completion
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Assist management in creating training materials pertaining to computer troubleshooting and usage
Qualifications
Qualifications for Technical Support Specialist
A bachelor's degree in computer science or related technology field is preferred
Industry-specific certification in relevant computer languages or software may be required
1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Comfortable working in and assisting others through company helpdesk software, such as Freshdesk in addition to other remote access desktop programs
Accept constructive criticism and customer feedback regarding their experience with software or IT services
Extensive experience working with different operating systems including Windows and Mac OS
Professional written and interpersonal skills are essential when communicating with customers and clients
Ability to prioritize and manage several milestones and projects efficiently
Additional Information
Additional Information
Job Type: Full-Time
Work Location: Hicksville, NY
**We offer CPT, OPT, H1B Sponsorship for International Applicants (US Only)
All your information will be kept confidential according to EEO guidelines.
$48k-84k yearly est. 1d ago
IT Help Desk Support
Kissusa
Help desk analyst job in Port Washington, NY
Summary:The IT HelpDesk Associate will offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.Job Description:
Responsibilities:
· Serves as the first point of contact for customers seeking technical assistance over the phone, email or ticket system
· Perform remote troubleshooting through diagnostic techniques and pertinent questions
· Determine the best solution based on the issue and details provided by customers
· Walk the customer through the problem-solving process
· Direct unresolved issues to the next level of support personnel
· Provide accurate information on IT products or services
· Record events and problems and their resolution in logs
· Follow-up and update customer status and information
· Pass on any feedback or suggestions by customers to IT team
· Identify and suggest possible improvements on procedures
· Install MS office s/w products and manage accounts
· Manage company phone system
· Install Windows 7 & 10 and manage accounts
· Support Sales Apps on PC, MAC, and Mobile devices
· Manage IT assets thru IT Management Systems
· Other IT related tasks given by managers
Qualifications:
· BS/BA in IT, Computer Science, or relevant field
· Proven experience as a helpdesk technician or other customer support role
· Tech savvy with working knowledge of office automation products, databases and remote control
· Good understanding of computer systems, mobile devices and other tech products
· Ability to diagnose and resolve basic technical issues
· Excellent communication skills
· Customer-oriented and cool-tempered
· MS office (Word, Excel, PowerPoint, Access) skills
· Proficiency in English and Korean
Benefits
Premium Medical Insurance Coverage
401(k) Savings Plan
Paid Time Off (PTO) based on seniority
Paid Holidays
Additional Workplace Offerings (subject to change or eligibility.)
Annual Bonus Plan
Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
Summer Fridays
Complimentary Gourmet Breakfast, Lunch, and Dinner
Relocation Support for New Hires
Work Anniversary Recognitions
Congratulatory & Condolence Gifts
Employee Referral Bonus Program
License/Certification Reimbursements
Corporate Employee Discounts
Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
Commuter Support (Shuttle Bus Program and EZPass Support)
Vehicle Perks
Qualification(s):Education(s):Bachelor of Science (B.S): Computer and Information ScienceWork Experience:Experience Range I: 0 - 2 years of relevant experience or industry exposure in a related field Skill(s):Microsoft ComputerLanguage(s):EnglishCertification(s):Not Applicable
The anticipated compensation range is
19.25 - 36.55 USD Hourly
Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.
Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the “Company”) is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
$48k-84k yearly est. Auto-Apply 43d ago
Technical Support Analyst
Primerx
Help desk analyst job in Uniondale, NY
PrimeRx, the go-to pharmacy management software, is seeking a Pharmacy Application Tech Support L1 and L2, to provide technical support to our growing customer base of Independent, Long Term Care, Specialty, Mail Order, Regional & National Chain, Hospital & Health System pharmacy customers throughout the U.S. and beyond. In this role, you will provide technical support for our line of pharmacy management software, services, APP, API Interface offerings, and hardware and network support needs for our PrimeRxTM Pharmacy Management System customers through engagement via phone, email, chat, web meeting, and other customer communication mechanisms. PrimeRx™ is the engine that powers thousands of pharmacy operations. We seek talented people to join our Support Service Team to deliver best-in-class customer service and technical support for our customers and their patients.
This position is open to candidates located in New York only.
JOB RESPONSIBILITIES:
Handle qualitative 20+ calls per day in a fast-paced environment with a presentable tone and delivery techniques in support of our pharmacy customers.
Demonstrate strong communication skills (written and verbal) thru the delivery of internal and external email, chat, web meeting, and verbal interactions with clients, colleagues, and vendors for effective ticket documentation and timely resolution of customer inquiries.
Proactively engage clients to address customer inquiries with timely and effective solutions and exceptional customer satisfaction while maintaining effective KPIs (95% First-Call Resolution) and SLAs (90% of all calls answered/responded to within 60 seconds).
Become proficient in resolving routine pharmacy customer inquiries such as insurance rejections, software/hardware/network settings, and functionality questions on our line or Prime branded pharmacy management products, services, APPs, and Interfaces.
Execute effective Root Cause Analysis escalations in collaboration with Support Service Manager and Subject Matter Experts as required to ensure effective ticket resolution and customer satisfaction
BENEFITS:
Refreshments & Dining- HQ
Medical Insurance
Dental Insurance
Vision Insurance
401k safe harbor plan, match up to 4%
HSA/FSA/Commuter
Paid STD/Life
Employee discount program
Employee assistance program
Spring Health - mental well-being program
Paid Prenatal Leave
This position is open to candidates located in New York only.
Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.
We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.
We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
$48k-84k yearly est. 60d+ ago
Technical Support Specialist
Default Gebbs Healthcare Solutions
Help desk analyst job in East Haven, CT
Job DescriptionDescription:
Technical Support Specialist
East Haven, CT
CPA medical Billing a division of GeBBS Health Care company is currently seeking an experienced Technical Support Specialist to join our team. Connecticut based candidates only.
The IT Support Specialist is responsible for providing high-quality Tier 1 and Tier 2 technical support to our US workforce of employees. This role focuses on resolving everyday IT issues, managing device and account support, and ensuring smooth onboarding/offboarding processes.
We are looking for someone who thrives with autonomy, takes pride in being a reliable problem-solver, and moves quickly to keep things running smoothly. You should be comfortable being the first line of support, and eager to improve processes as we scale. This role is critical to our day-to-day operations and calls for someone ready to take full responsibility and lead the function. This role is on-site in East Haven, CT.
Qualifications
· Bachelor's degree in related field or equivalent years of experience.
· 3+ years in IT support, preferably within a remote or decentralized environment.
· Proficiency in troubleshooting operating systems (Windows and mac OS), basic networking, and remote support tools.
· Strong interpersonal and communication skills with a customer-centric mindset.
· Naturally proactive and comfortable working within a dynamic and decentralized environment.
· Naturally inquisitive with a desire to solve problems and dig into detailed analysis.
· Ability to prioritize tasks, be organized and manage competing priorities effectively.
· Proven ability to communicate effectively to various audiences/levels including leadership through various mediums
· Experience with device management platforms like Intune
· Familiarity with IT ticketing systems and basic ITIL principles.
· Relevant technical certifications
Requirements:
Responsibilities
Provide first-line support by troubleshooting hardware, software, and supporting company endpoint devices
Work with team members in multiple locations to provide support. Delivering service and support to end-users working onsite and remote
Maintain IT asset inventory and documentation, tracking hardware lifecycles and software licenses
Manage IT onboarding and offboarding, ensuring seamless provisioning and deprovisioning of company hardware, software, and accounts
Support the deployment and troubleshooting of remote management tools and company-specific applications.
Implement and maintain system hardening standards, including company specified group policies to ensure the security and compliance of IT system
Support our adoption of new tools, including management of users and configuration of SAML and other SSO mechanisms
Follow standard processes and procedures
Use helpdesk ticketing system for tracking issues and problem resolution
Maintaining prompt and effective inter and intra-team communication
$44k-75k yearly est. 11d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Help desk analyst job in Levittown, NY
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$33k-46k yearly est. 20d ago
IT Help Desk Technician
Fabrication Enterprises Inc.
Help desk analyst job in Elmsford, NY
Job Description
We are seeking a proactive and detail-oriented IT HelpDesk Technician to join our team. You will be the first point of contact for technical issues, responsible for maintaining our hardware fleet, managing user identities via Microsoft Entra, and ensuring our endpoint security remains robust. The ideal candidate has a "hands-on" approach to hardware and a strong grasp of the modern Microsoft 365 ecosystem.
Key Responsibilities
Hardware & Peripherals: Install, configure, and troubleshoot desktops, laptops (Windows-based), printers, and docking stations in both office and warehouse environments.
Identity & Access Management: Manage user accounts, groups, and permissions using Microsoft Active Directory/Entra
Endpoint Management: Execute OS imaging and software deployment tasks using Microsoft Intune.
Software Support: Provide expert-level support for the Microsoft Office 365suite (Outlook, Teams, Word, Excel).
Network Troubleshooting: Diagnose basic connectivity issues, including Wi-Fi, Ethernet, and VPN configurations, maintain server racks and network patch panels.
Security & Compliance: Monitor endpoint health via Microsoft Defender and ensure all devices meet company cybersecurity standards.
Documentation: Maintain an accurate inventory of assets and document resolution steps in our ticketing system.
Internal Application Support: Provide basic support for FEI specific applications including but not limited to user maintenance, basic application troubleshooting and basic application management.
Technical Requirements
Operating Systems: Advanced knowledge of Microsoft Windows 10/11.
Cloud Infrastructure: Experience with Microsoft 365 Admin Center, Entra ID (formerly Azure AD), and Intune.
Deployment: Proven experience imaging and deploying Windows devices in a corporate environment.
Networking: Understanding of TCP/IP, DNS, and DHCP basics.
Cybersecurity: Familiarity with basic security principles (MFA, phishing awareness, and antivirus management).
Preferred Qualifications
Certifications: CompTIA A+, Network+, or Microsoft 365 Certified: Endpoint Administrator Associate.
Experience:1-3 years of experience in a formal IT support or HelpDesk role.
Communication: Ability to explain complex technical concepts to non-technical staff with patience and clarity.
$48k-83k yearly est. 7d ago
IT Help Desk Support - Level II
K2 Staffing
Help desk analyst job in Harrison, NY
Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY)area and they are in need of aHelp Desk Support Level II+ Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Harrison, NY
$48k-83k yearly est. 12d ago
IT Help Desk Support - Level II
K2 Staffing, LLC
Help desk analyst job in Harrison, NY
Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a HelpDesk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$48k-83k yearly est. 20d ago
Technical Support Analyst (Part-time Opportunity for Undergrads)
Sectra
Help desk analyst job in Shelton, CT
Are you in your final year of a Computer Science or related degree and ready to get your foot in the door at a company that's doing work that actually matters? Sectra is hiring part-time Technical Support Analysts in Shelton, CT - and this is more than just a job. It's a launchpad for your career.
Why Sectra?
We're not your average tech company. We build cutting-edge software that powers medical imaging systems in hospitals and healthcare networks around the world. That means real impact - every line of code, every solution, every person here contributes to helping doctors and patients every day.
But what really sets us apart?
Innovation is our DNA - We've been pushing boundaries in med tech and secure communications for over 40 years - and we're just getting started.
Global reach, local team energy - We have offices in 14 countries but operate with the creativity and speed of a startup.
Culture-first, people-focused - The culture is collaborative, supportive, and fun. Employees enjoy coming to work every day.
Growth mindset - Join us part-time now, grow with us long-term. This role is designed with the intention to transition into full-time employment after graduation.
You're a Great Fit If You:
Are entering your final year of a Bachelor's or Master's program in Computer Science, IT, or a related field
Enjoys tinkering with technology in their free time-whether it's building home labs, experimenting with Raspberry Pi, setting up personal servers, modding gaming systems, or learning new tools just for fun-and is naturally curious about how things work and how to make them better.
Communicate clearly, learn quickly, and collaborate well
Are excited about starting your tech career in a company with purpose
Can work in our Shelton, CT office
$44k-75k yearly est. 60d+ ago
IT Technician
Long Island Vitreo Retinal Consultants P.C
Help desk analyst job in Great Neck, NY
Vitreoretinal Consultants, one of the largest providers of the Retina subspecialty within Ophthalmology is seeking an IT Technician to work in our NY offices. In this role, you will be an important part of the team whose job is to support the IT Manager in the delivery of exceptional retina care to our patients. This position requires dedicated individuals who enjoy working with staff and doctors. You will also be required to travel to our other locations in Great Neck, Westbury, Riverhead, Rockville Center, Hauppauge, Flushing, Scarsdale, Elmhurst and New City. To learn more about our business visit. **********************
This FT position is 95% IT and 5% Facilities management. The individual will work as a team member with our current IT and Facilities managers.
Skills required:
Strong computer server maintenance experience
The applicant MUST have a current Microsoft Certification as well as a current VM Ware certification.
Expert knowledge of IT best practices, policies, and regulations
Willing to train staff
In-depth understanding of programming, computer science and digital security
A clear understanding of client/server technology and network architecture
Good communication, including writing, speaking and active listening
Strong problem-solving, critical thinking and decision-making skills
Customer service and interpersonal skills
Excellent attention to detail
Great project management skills, including organization, planning, time management and prioritization.
Basic handyman skills
IT Technician duties and responsibilities:
The IT Technician is responsible for several different tasks related to overseeing a company's computer networks and improving the company's network systems. Some of their daily responsibilities include:
Developing new network troubleshooting strategies to help reduce downtime and decrease maintenance costs.
Creating rational strategies for upgrading the company's network software whenever a new update is available
Constructing and implementing plans to ensure the company's network continues to operate smoothly in the event of a problem
Staying up to date with new network technology and reporting this information to the executive team each quarter
Working closely with other department Managers to assess the growth needs and maintenance of the company's network
Run cables as needed
Work with our software vendor ensuring servers are fully operating for all locations, troubleshoot and fix any downtime outages
Create all employee network log ins and door access
Monitor employee internet usage
Assist the compliance officer to ensure SRA are performed yearly
In charge of purchasing and installing all equipment and computer set-ups for employees and physicians
Participation in the annual budget process, produce spreadsheets of needed medical and computer equipment
Facilities Assistance Responsibilities
Facility and Alarm system monitoring, alert CEO, CFO and/or Practice Administrator of any alerts
Equipment inventory management
Assist in Price shopping for new equipment
Equipment problem trouble shooting
Equipment installation
Phone and Printer systems management
Job Type: Full-time
Pay: $110,000.00 - $120,000.00 per year
Benefits:
401(k)
Health insurance
Dental insurance
Vision coverage
PTO
Experience level:
2 years
Schedule:
8 hour shift
Education:
Bachelor's (Preferred)
Experience:
Maintenance: 1 year (Preferred)
License/Certification:
Driver's License (Required)
Reliable car (Required)
Ability to Relocate:
Must be willing to work out of our Westbury office and travel to our other NY offices as needed.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Education:
Bachelor's
License/Certification:
Driver's License (Required)
VMware Certification (Required)
Microsoft Certified: Azure Data Engineer Associate (Required)
Microsoft Office Specialist (Required)
Ability to Relocate:
Westbury, NY: Relocate before starting work (Required)
Work Location: In person
$110k-120k yearly 17d ago
Informational Technology Position
Connecticut Reap
Help desk analyst job in Trumbull, CT
Student Data Specialist Department: Information Technology Reports to: IT Manager Position Length: Full time, 12 month position Salary Range: $60,000 - $70,000 Closing date of application: February 12, 2026 Qualifications: See attached job description.
Apply online at ***************************************** Applicants must include a letter of intent, resume, official transcripts, and at least 3 references.
These statements are intended to describe the general nature and level of work being performed. Specific duties and responsibilities may vary, depending on the assignment. C.E.S. reserves the right to add/ change duties at any time.
Applications will be reviewed on a rolling basis and those applications received after the close of business on the closing date are not required to be considered.
An Equal Opportunity Affirmative Action Employer
"It is the policy of C.E.S. that no person shall be excluded from participation in, denied the benefits of, or otherwise discriminated against under any service or program on account of race, color, religious creed, age, marital or civil union status, national origin, sex, sexual orientation, gender identity or expression, ancestry, residence, veteran status, victim of domestic violence, present or past history of mental disorder, mental retardation, learning disability or physical disability including, but not limited to, blindness, or pregnancy and provides equal access to the Boy Scouts and other designated youth groups. Inquiries regarding C.E.S. nondiscrimination policies should be directed to the Associate Executive Director's office, C.E.S., 40 Lindeman Dr., Trumbull, CT 06611, **************."
$60k-70k yearly 16d ago
Technical Support Specialist
4DS Corp
Help desk analyst job in Hicksville, NY
Founded in 2015, 4DS Corp. is a NY based multi-asset logistics, e-commerce and business solutions organization with a large variety of products and brands under its portfolio. We are a global importer, distributor and retailer, consisting a collection of multiple sub-companies involved in a variety of brands and industries, which span across food services, office supplies, electronics, solutions, payments and more.
Job Description
Responsibilities for Technical Support Specialist
Install and configure computer systems and applications within the company
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Actively update, maintain and monitor all aspects of computer networks
Resolve technical issues related to network interruptions
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
Maintain a working log detailed all required system updates, as well as the date of completion
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Assist management in creating training materials pertaining to computer troubleshooting and usage
Qualifications
Qualifications for Technical Support Specialist
A bachelor's degree in computer science or related technology field is preferred
Industry-specific certification in relevant computer languages or software may be required
1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Comfortable working in and assisting others through company helpdesk software, such as Freshdesk in addition to other remote access desktop programs
Accept constructive criticism and customer feedback regarding their experience with software or IT services
Extensive experience working with different operating systems including Windows and Mac OS
Professional written and interpersonal skills are essential when communicating with customers and clients
Ability to prioritize and manage several milestones and projects efficiently
Additional Information
Additional Information
Job Type: Full-Time
Work Location: Hicksville, NY
**We offer CPT, OPT, H1B Sponsorship for International Applicants (US Only)
All your information will be kept confidential according to EEO guidelines.
$48k-84k yearly est. 60d+ ago
Pharmacy Technician - Support Specialist
Primerx
Help desk analyst job in Uniondale, NY
PrimeRx seeks an experienced and detail-oriented Pharmacy Technician with 2-3 years of hands-on experience using PrimeRx software to join our dynamic support team. In this role, you will serve as a key resource in assisting our PrimeRx support organization, providing technical insights, user guidance, and workflow optimization support to clients using PrimeRx pharmacy management systems.
This position is open to candidates located in New York only.
KEY RESPONSIBILITIES: Responsibilities include but are not limited to:
Provide front-line support to pharmacies using PrimeRx software, helping resolve technical and user-related issues.
Act as a liaison between pharmacy staff and technical support teams, translating pharmacy workflow needs into actionable support items.
Offer insights and feedback to improve PrimeRx software functionality, training materials, and support processes.
Guide clients through best practices for pharmacy operations within the PrimeRx system.
Document issues, resolutions, and user feedback in support logs and ticketing systems.
Conduct training sessions or onboarding for new clients or support staff, leveraging your PrimeRx experience.
Participate in QA testing, user acceptance testing (UAT), and other initiatives aimed at improving PrimeRx features.
Collaborate with developers, trainers, and customer service representatives to ensure a seamless support experience.
Required Qualifications:
Certified Pharmacy Technician (CPhT) or equivalent experience, preferred.
2-3 years of experience working with PrimeRx pharmacy software in a retail or outpatient setting.
Strong understanding of pharmacy operations including prescription processing, inventory, billing, and third-party claims.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Proficiency in handling customer inquiries with professionalism and a problem-solving mindset.
Preferred Qualifications:
Prior experience in a technical support or customer service role.
Familiarity with other pharmacy software systems and healthcare IT.
Experience with helpdesk/ticketing systems (e.g., Salesforce, Jira).
Bilingual proficiency is a plus.
BENEFITS:
Refreshments & Dining- HQ
Medical Insurance
Dental Insurance
Vision Insurance
401k safe harbor plan, match up to 4%
HSA/FSA/Commuter
Paid STD/Life
Employee discount program
Employee assistance program
Spring Health - mental well-being program
Paid Prenatal Leave
This position is open to candidates located in New York only.
Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.
We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.
We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
$48k-84k yearly est. 60d+ ago
Technical Support Specialist
Default Gebbs Healthcare Solutions
Help desk analyst job in East Haven, CT
Full-time Description
Technical Support Specialist
East Haven, CT
CPA medical Billing a division of GeBBS Health Care company is currently seeking an experienced Technical Support Specialist to join our team. Connecticut based candidates only.
The IT Support Specialist is responsible for providing high-quality Tier 1 and Tier 2 technical support to our US workforce of employees. This role focuses on resolving everyday IT issues, managing device and account support, and ensuring smooth onboarding/offboarding processes.
We are looking for someone who thrives with autonomy, takes pride in being a reliable problem-solver, and moves quickly to keep things running smoothly. You should be comfortable being the first line of support, and eager to improve processes as we scale. This role is critical to our day-to-day operations and calls for someone ready to take full responsibility and lead the function. This role is on-site in East Haven, CT.
Qualifications
· Bachelor's degree in related field or equivalent years of experience.
· 3+ years in IT support, preferably within a remote or decentralized environment.
· Proficiency in troubleshooting operating systems (Windows and mac OS), basic networking, and remote support tools.
· Strong interpersonal and communication skills with a customer-centric mindset.
· Naturally proactive and comfortable working within a dynamic and decentralized environment.
· Naturally inquisitive with a desire to solve problems and dig into detailed analysis.
· Ability to prioritize tasks, be organized and manage competing priorities effectively.
· Proven ability to communicate effectively to various audiences/levels including leadership through various mediums
· Experience with device management platforms like Intune
· Familiarity with IT ticketing systems and basic ITIL principles.
· Relevant technical certifications
Requirements
Responsibilities
Provide first-line support by troubleshooting hardware, software, and supporting company endpoint devices
Work with team members in multiple locations to provide support. Delivering service and support to end-users working onsite and remote
Maintain IT asset inventory and documentation, tracking hardware lifecycles and software licenses
Manage IT onboarding and offboarding, ensuring seamless provisioning and deprovisioning of company hardware, software, and accounts
Support the deployment and troubleshooting of remote management tools and company-specific applications.
Implement and maintain system hardening standards, including company specified group policies to ensure the security and compliance of IT system
Support our adoption of new tools, including management of users and configuration of SAML and other SSO mechanisms
Follow standard processes and procedures
Use helpdesk ticketing system for tracking issues and problem resolution
Maintaining prompt and effective inter and intra-team communication
$44k-75k yearly est. 11d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Help desk analyst job in Bridgeport, CT
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$32k-44k yearly est. 20d ago
Informational Technology Position
Connecticut Reap
Help desk analyst job in Orange, CT
Orange Elementary School System Orange Board of Education Department: Technology Services Technology Specialist Reports to: Director of Information Technology (IT) The Orange School District is seeking a motivated and professional Technology Specialist to support district-wide technology operations. This position provides technical assistance to staff, students, and parents while supporting instructional and administrative technology systems. The ideal candidate demonstrates strong technical aptitude, excellent communication skills, and a commitment to continuous learning. This position reports directly to the Director of Technology.
Qualifications
* Friendly, professional demeanor with strong customer service skills
* Demonstrates a strong work ethic and reliability
* Excellent verbal and written communication skills for interacting with staff, students, and parents in person, via email, and through a helpdesk ticketing system
* Strong interest in learning, implementing, configuring, and troubleshooting a variety of technologies
* College coursework or professional experience in the technology field preferred
* Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are desirable but not required
Technical Skills (Preferred)
* Networking fundamentals, including troubleshooting connectivity issues
* Experience with Juniper network switches
* Server administration experience (on-premises or virtual environments)
* Website support and basic web technologies
* Experience with PowerSchool (student information systems preferred)
* Knowledge of computer operating systems and hardware
Requirements
* Ability to work independently and collaboratively as part of a team
* Strong organizational skills with the ability to prioritize assigned tasks
* Valid driver's license with reliable transportation
* Flexibility to adjust working hours as needed to support district operations
* Ability to follow, maintain, and update technical documentation
* Commitment to maintaining confidentiality of sensitive information
* Ability to climb ladders and lift up to 50 pounds
Responsibilities
In collaboration with the Technology Services Department, the Technology Specialist will:
* Diagnose and resolve technology-related issues
* Support and maintain operating systems, including Microsoft Windows, Chrome OS, mac OS, iOS, and Android
* Provide support for school hardware such as Interactive panels, projectors, security cameras, and other instructional technologies
* Assist with the management and deployment of software applications for district users
* Support networking, server infrastructure, and related systems as assigned
Employment Details
* Start Date: Immediately
* Salary: $45,000 - $50,000 (commensurate with experience)
* Benefits: Paid holidays, retirement plan, health coverage, etc.
All applications will be reviewed upon submission.
No phone calls, please.
Apply Here (you will be redirected to the Orange Public Schools website)
It is the Board of Education's policy to provide equal employment opportunities for all employees and that qualified applicants for employment will be recruited, hired, and assigned on the basis of merit, without regard to race, creed, color, gender, age, national origin, sexual orientation, gender expression or identity, marital status, disability, or veteran status. The employment policies and practices of the Board are to ensure that all qualified employees are treated equally with no discrimination in employment, compensation, opportunities for advancement (including promotions and transfers), training, and discipline based on race, creed, color, gender, age, national origin, sexual orientation, gender identity or expression, marital status, disability or veteran status or any other protected basis.
$45k-50k yearly 6d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Help desk analyst job in Bridgeport, CT
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
How much does a help desk analyst earn in Smithtown, NY?
The average help desk analyst in Smithtown, NY earns between $28,000 and $75,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.
Average help desk analyst salary in Smithtown, NY
$46,000
What are the biggest employers of Help Desk Analysts in Smithtown, NY?
The biggest employers of Help Desk Analysts in Smithtown, NY are: