Help desk analyst jobs in South Carolina

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. O ur company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more. Job Description Scope of the project: This is a long term position that will be utilized for production support and software development. This assignment will provide application development programming support for Retirement and Health Insurance Financial and operational systems. Work closely with business units and IT analysts responsible for supporting those systems. Qualifications Daily Duties / Responsibilities: Under general supervision the contractor will provide onsite instruction, assistance, and support for up to three permanent staff members for the analysis, modification, testing, and implementation of changes to the PEBA's Computer Systems. Additional Information All your information will be kept confidential according to EEO guidelines.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Job Description Role Name: System Analyst / Helpdesk Duration: 12 Months Location: Columbia, SC, 29210 DAILY DUTIES / RESPONSIBILITIES: Configures and installs software for IT users' desktops and laptops. Involved in the installation and rollout of new software packages, upgrades and new desktop hardware. Maintains desktop software and hardware; supports mobile workforce. Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems. Troubleshoots problems using scripts and checklists as guides. Escalates to Tier 3 support when necessary. Documents problems and resolutions. May perform end-user training. Strong customer service skills are important in this position. Participates in the testing and evaluation of new desktop packages and implements prototypes. REQUIRED EDUCATION: Bachelor's Degree in a relevant field of work or equivalent work experience. REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): THOROUGH KNOWLEDGE OF ENDPOINT TECHNOLOGIES. KNOWLEDGE OF UTILITY PROGRAMS, SCRIPTING AND THE ABILITY TO IDENTIFY AND RESOLVE PROBLEMS. PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): EXPERIENCE WITH DESKTOP IMAGINING USING IBM BIGFIX: OS DEPLOYMENT, ADVANCED KNOWLEDGE OF MICROSOFT ACTIVE DIRECTORY AND EXPERIENCE WITH MCAFEE SECURITY PRODUCTS. Additional Information All your information will be kept confidential according to EEO guidelines.

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients. Day in the Life of a Help Desk Analyst Tier 2 Provide outstanding user support in communication, troubleshooting, and resolution of tickets. Follow up with users to ensure that their tickets are resolved within the contracted or agreed upon time frame. Contribute to Knowledgebase articles/guides, canned responses, and training. Analyze trending recurring issues and collaborate to create end user training to resolve these issues. Build documentation for various new and recurring tasks/operations. React to high priority requests and support and interface with VIP/executive level personnel. Configure new user equipment and accounts. Provide IT Help Desk / Level 1 / Level 2 support to all local and remote clinics via phone/email/remote Provide troubleshooting expertise in PC's, laptops, printers, medical equipment, and their associated software. Manage mobile devices including iPhones, Androids, iPads, Samsung tablets via EndPoint and InTune Basic Network Troubleshooting and work with vendors on Network issues. Engage in Network Troubleshooting/Networking Training. Analyze, investigate, and resolve high level support issues from customers via support cases logged in ticket system. Adhere to agreed Service Desk procedures and working practices. Consistently achieve high performance in troubleshooting and resolving tickets. Monitor the outstanding incident queue and ensure all are progressed in a timely manner, within Service Level Agreements (SLA)s. Any other duties deemed required as part of the day-to-day role and to be able to work across department when required. Location and Schedule Office in downtown Greenville, SC 4:30 AM - 1:30 PM Education and Experience Requirements Can work under pressure to deliver a high standard of service Experience with desktop/laptop hardware repairs or upgrades required Some Network troubleshooting experience helpful CompTIA A+/Security+ certification desirable Strong amount of technical knowledge of Windows 11, Microsoft Office products, EMR systems Proficiency in MS Operating Systems, Remote Mobile Technologies, MS Office suite, and Smart Devices running iOS and Android Basic Azure experience helpful Prior experience is not required but some FreshService experience is a plus Six (6) months experience in customer service with a passion for high customer satisfaction and achieving operational excellence Previous experience working in a Help Desk analyst role Position Benefits Medical, Dental, and Vision Insurance PTO Variety of 401K options including a match program with no vesture period Life Insurance Short/Long Term Disability Paid maternity/paternity leave Mental Health Day Calm subscription for all employees

Essential Job Functions The Bureau of the Comptroller and Global Financial Services (CGFS), Department of State (DoS), Charleston, SC, requires a Payroll Customer Support Help Desk Analyst on the Payroll Customer Support Desk. IFAS is hiring multiple temporary positions for a one-year period to support departing Department of State employees with payroll and financial questions and actions. The Office of Customer Engagement provides customer support desk services, knowledgebase management and training, training development and delivery for overseas financial operations, system implementation training and support, and payroll customer support for American employees and retirees. This position will provide payroll processing project support to American employees and retirees. The contractor shall perform these services under DoS Customer Support Management. Job Responsibilities ServiceNow: ServiceNow is an online database for tracking initial communication and ongoing dialogue with customers until final resolution, allowing the closure of trouble tickets. Phone calls, emails, and customer inquiries are tracked within the ServiceNow system. A unique ticket number is automatically assigned when the ticket is successfully submitted. Analysts are required to enter all customer issues into ServiceNow. The Payroll Customer Support Help Desk Analyst supports DoS employees and retired annuitants with payroll-related inquiries. Analysts will use the Knowledge Base and DoS systems such as the Global Financial Accounting and Control System (GFACS), Domestic Integrated System (DIS), and Employee Express (EEX) Administrator to provide first-contact resolution whenever possible. They will also follow the Payroll Help Desk Quality Assurance (QA) Program, which monitors employee output and provides specific feedback, coaching, and training for employee development. The Quality Control Program (QCP) ensures: Accuracy and quality of customer interactions (phone and email) Feedback on strengths and areas for improvement Coaching and on-the-job training when applicable Feedback to team leads and management Ensure that the Payroll Customer Support Desk voicemail is addressed at the start of the day and throughout the day. Provide front-line payroll customer support, based on the team schedule, for incoming customer questions, tickets, and assistance according to Payroll Customer Support Desk procedures. Strive to meet the Service Level Agreement (SLA) for answering incoming Payroll Customer Support emails. Create ServiceNow tickets to record issue details and document receipt of the customer's initial contact. Update ServiceNow tickets whenever additional correspondence or research is performed on behalf of the customer. Close tickets once resolution is confirmed with the customer or when confirmation is received by DoS analysts responsible for resolution. Assist customers through the entire process of research, data gathering, analysis, and resolution of issues (phone and email). Research DoS information sources to assist in answering client questions, including the CGFS Knowledge Base, Ask HR, various websites, the Foreign Affairs Manual (FAM), the Foreign Affairs Handbook (FAH), the Thrift Savings Plan (TSP), and in-house Reference Documents (RDs). Refer unresolved issues to the appropriate department or office following Retirement, American Pay, and Payroll Customer Support procedures. Follow up on tickets pending longer than one week by contacting the appropriate office to determine status. Per established International Organization for Standardization (ISO) 9001 Work Instruction guidelines, identify Payroll and Retirement tickets critical to CGFS operations as “Level II.” Escalate Level II tickets following Payroll Customer Support procedures and perform regular follow-ups on their status. Support ISO 9001 requirements by reviewing existing RDs to ensure they remain relevant and consistent with customer needs and CGFS policy requirements. Escalate issues to Payroll Customer Support staff or team leadership as appropriate. Ensure constant coverage of the Support Desk between 8:30 a.m. and 4:30 p.m., Monday through Friday. Required Skills Experience performing analysis and working independently within a team to efficiently answer customer questions. Experience working with web-based or client-server technologies and performing business systems analysis. Strong critical thinking skills. Strong communication skills for phone and email interactions, including escalated tickets. Desired Skills: Effective listening Tact and patience Positive persuasiveness Attentiveness and courteousness Ability to multi-task and shift between situations quickly Proficiency in Microsoft 365 (Office Suite) Superior verbal, written, and organizational skills Preferred (Not Required) Knowledge of accounting procedures, policies, and operations Federal payroll, high-volume call center, or customer help desk experience Minimum Requirements Experience with relevant financial management systems and ability to analyze complex requirements, develop alternate solutions, and evaluate a wide range of systems and related financial services support issues. Ability to support the design, implementation, and testing of accounting and financial management systems. Experience as a team member analyzing task requirements, developing work plans, executing assignments, and preparing documentation. Preferred experience with systems and technical environments supporting accounting and financial services, help desk support for large, complex financial system implementations, and knowledge of Federal accounting/financial management policies, practices, operations, and procedures. Functional expertise and experience in Federal accounting operations, including policies, practices, reporting, and business process requirements, is highly desirable.

Job DescriptionEssential Job Functions The Bureau of the Comptroller and Global Financial Services (CGFS), Department of State (DoS), Charleston, SC, requires a Payroll Customer Support Help Desk Analyst on the Payroll Customer Support Desk. IFAS is hiring multiple temporary positions for a one-year period to support departing Department of State employees with payroll and financial questions and actions. The Office of Customer Engagement provides customer support desk services, knowledgebase management and training, training development and delivery for overseas financial operations, system implementation training and support, and payroll customer support for American employees and retirees. This position will provide payroll processing project support to American employees and retirees. The contractor shall perform these services under DoS Customer Support Management. Job Responsibilities ServiceNow: ServiceNow is an online database for tracking initial communication and ongoing dialogue with customers until final resolution, allowing the closure of trouble tickets. Phone calls, emails, and customer inquiries are tracked within the ServiceNow system. A unique ticket number is automatically assigned when the ticket is successfully submitted. Analysts are required to enter all customer issues into ServiceNow. The Payroll Customer Support Help Desk Analyst supports DoS employees and retired annuitants with payroll-related inquiries. Analysts will use the Knowledge Base and DoS systems such as the Global Financial Accounting and Control System (GFACS), Domestic Integrated System (DIS), and Employee Express (EEX) Administrator to provide first-contact resolution whenever possible. They will also follow the Payroll Help Desk Quality Assurance (QA) Program, which monitors employee output and provides specific feedback, coaching, and training for employee development. The Quality Control Program (QCP) ensures: Accuracy and quality of customer interactions (phone and email) Feedback on strengths and areas for improvement Coaching and on-the-job training when applicable Feedback to team leads and management Ensure that the Payroll Customer Support Desk voicemail is addressed at the start of the day and throughout the day. Provide front-line payroll customer support, based on the team schedule, for incoming customer questions, tickets, and assistance according to Payroll Customer Support Desk procedures. Strive to meet the Service Level Agreement (SLA) for answering incoming Payroll Customer Support emails. Create ServiceNow tickets to record issue details and document receipt of the customer's initial contact. Update ServiceNow tickets whenever additional correspondence or research is performed on behalf of the customer. Close tickets once resolution is confirmed with the customer or when confirmation is received by DoS analysts responsible for resolution. Assist customers through the entire process of research, data gathering, analysis, and resolution of issues (phone and email). Research DoS information sources to assist in answering client questions, including the CGFS Knowledge Base, Ask HR, various websites, the Foreign Affairs Manual (FAM), the Foreign Affairs Handbook (FAH), the Thrift Savings Plan (TSP), and in-house Reference Documents (RDs). Refer unresolved issues to the appropriate department or office following Retirement, American Pay, and Payroll Customer Support procedures. Follow up on tickets pending longer than one week by contacting the appropriate office to determine status. Per established International Organization for Standardization (ISO) 9001 Work Instruction guidelines, identify Payroll and Retirement tickets critical to CGFS operations as “Level II.” Escalate Level II tickets following Payroll Customer Support procedures and perform regular follow-ups on their status. Support ISO 9001 requirements by reviewing existing RDs to ensure they remain relevant and consistent with customer needs and CGFS policy requirements. Escalate issues to Payroll Customer Support staff or team leadership as appropriate. Ensure constant coverage of the Support Desk between 8:30 a.m. and 4:30 p.m., Monday through Friday. Required Skills Experience performing analysis and working independently within a team to efficiently answer customer questions. Experience working with web-based or client-server technologies and performing business systems analysis. Strong critical thinking skills. Strong communication skills for phone and email interactions, including escalated tickets. Desired Skills: Effective listening Tact and patience Positive persuasiveness Attentiveness and courteousness Ability to multi-task and shift between situations quickly Proficiency in Microsoft 365 (Office Suite) Superior verbal, written, and organizational skills Preferred (Not Required) Knowledge of accounting procedures, policies, and operations Federal payroll, high-volume call center, or customer help desk experience Minimum Requirements Experience with relevant financial management systems and ability to analyze complex requirements, develop alternate solutions, and evaluate a wide range of systems and related financial services support issues. Ability to support the design, implementation, and testing of accounting and financial management systems. Experience as a team member analyzing task requirements, developing work plans, executing assignments, and preparing documentation. Preferred experience with systems and technical environments supporting accounting and financial services, help desk support for large, complex financial system implementations, and knowledge of Federal accounting/financial management policies, practices, operations, and procedures. Functional expertise and experience in Federal accounting operations, including policies, practices, reporting, and business process requirements, is highly desirable.

Make a difference. Be happy. Grow your career. The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner. Position Responsibilities: Manage/repair all technology hardware including but not limited to computers, printers, and scanners. Maintain accurate hardware production inventories and spare stock Troubleshooting some software as needed Adheres to all documented processes Travel to off-sites to provide the same level of support as the main campus assignment Assist with project assignments to implement new technologies or hardware Provide on-call and project support as needed Assist with the movement of I&T assets either receiving new equipment or decommissioning of end of life equipment. Position Requirements: Demonstrate a deep understanding of the technical environment and its business return. Strong communications; written and oral Have the necessary communication and interpersonal skills to interact with clients at all levels Can keep up to date with technology as it develops and inform their clients of the potential impact. Be self-managing and capable of prioritizing workload based on client requirements. The ability to work under pressure within a team and the ability to multitask are important attributes for this role The candidate will have good problem-solving skills and be highly motivated. He/she will be required to work on own initiative and must therefore possess good decision-making skills Maintain a clean and orderly work environment. The candidate will need to be able to take direction from leads and react to downtimes in the environment. Possess a valid driver's license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements. Education and Experience: Bachelor's degree in the field of computer science, telecommunications, or information sciences, and 3 years experience or 6 years of relevant work experience Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

**_JOB TITLE:_** Help Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services, LLC **_SALARY:_** $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** + Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner. + Operates within established guidelines and procedures to independently deliver a full range of services to the customer. + Matches customer needs with current products and services and suggests new ones to target customer's unmet needs. + Use examples and analogies as appropriate to facilitate understanding. + Identifies, resolves, or escalates, and tracks issues of all customer interactions in a work management tool (ServiceNow) or as determined by the client. + Aids in information to the customer in a prompt manner. + Uses judgment to anticipate customer service needs, resolves routine issues, and takes action accordingly, consistently providing high level quality service. + Manage continuous improvement through ongoing collection of data and information regarding customer requirements. + Understands and responds to others using active listening skills and tactful communication. + Ability to perform first-line troubleshooting for customers. + Ability to resolve issues following the parameters and guidelines of the client. + Help new and developing team members. + Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable. + Other duties as assigned. **Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Knowledge of and experience using various computer applications including Microsoft Office Suite + Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills Required:** + Must possess problem-solving skills. + Exceptional communication skills, both oral and written. + Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. + Highly motivated with the ability to handle and manage multiple tasks at any one time. + Ability to forge new relationships, individual and teaming in nature. + Must be a Self-starter, that can work independently and as part of a team. + Ability to follow instructions for logging into a computer and launching various applications + Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text + Ability to successfully handle customer requests and document in work management tools and applications. + Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds. + Effective listening skills to include cognitive ability to locate and convey requested information + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail with good follow up and follow through skills. + Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner. + Ability to handle sensitive and confidential information appropriately. + Continuous learner/improvement mindset, desire to learn quickly with a commitment to excellence. + Positive attitude; tolerance for dealing with difficult customers and stressful situations. + Dependable and accountable. **Desired Qualifications:** + Experience in a customer service role. + Experience supporting customers in a virtual environment. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to:** Delivery Manager **Working Conditions** + Professional remote office environment. + Ability to work Mon-Fri 8am to 5pm EST. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $15.00 - USD $17.00 /Hr. Submit a Referral (**************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103792_ **Category** _Customer Service/Support_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to customer problems, issues, requests. As the entry point for customer, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents. Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities. + Attains a minimum of 85.5% of working hours each day in an available state while logged in to work; must log in promptly at designated work hours. + Receives and logs customer problem/request/issues and by documenting the problem and updating the customer's contact information. + Performs initial level of problem identification and attempts to resolve issues using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Monitors and tracks incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within the provided steps taken using knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues. + Performs incident notification and escalation of problems/request/issues to responsible party. + Performs follow up on all incidents with customer to provide exceptional customer satisfaction. + Follows the defined process to document and escalate problems with tracking software and database. + Through provided training, maintains knowledge of customer and customer specific business environment. Assists with maintaining customer Service Level requirements. + Through provided training, develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to improve knowledge, skills and performance and is receptive to constructive criticism. + Assists in mentoring junior team members and accepts mentoring from senior team members. + Other supporting duties as directed **Minimum Qualifications** + Bachelor's Degree (May be substituted with equivalent experience) + HDI Support Center Team Lead Certified a plus + 3-5 years of experience as a Customer Service Representative or Help Desk Operator. 0-2 years of management experience. + Experience with an incident tracking system. **Other Job Specific Skills** + Excellent customer service skills. + Excellent communication and interpersonal skills. + Using a knowledge document, works independently with general supervision and maintains a high-degree of professional conduct at all times. + Strong problem solving and analytical skills. + Technical expertise in: - Microsoft Windows Operating Systems; - Microsoft Office; - E-Mail and Internet mail. + Strong understanding of how PC work and related troubleshooting. + Ability and desire to build additional technical skills. + Ability to interact effectively with others. + Ability to follow instructions to produce desired results. + Aptitude to multi-task workloads. + Ability to remain calm and courteous in periods of stress. + Ability to work with broad range of experience levels. + Strong administrative and organizational skills. + Willingness to work overtime and varying hours as required. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $40,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Inside the Role This position provides technical service support to our customers. This position will interface directly with customers and dealer technical staff in the resolution of field issues and the application of our warranty process. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of $65,000 - $83,000 USD Pay offered dependent on knowledge, skills, and experience. Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans. What You Drive at DTNA Maintain service records on vehicles including proper documentation of problems, corrective actions, and service/warranty commitments. Assist in the development of service bulletins, campaigns and updates. Review technical content for technical literature. Support and provide technical assistance to Freightliner truck field service personnel. Perform field and service warranty duties in support of FCCC dealers, fleets, and customers. Communicate corrective action taken to other departments and service network. Travel as needed to identify and correct customer and product problems, and to provide customer assistance. Assist with testing while working with engineering to correct critical field problems. Responsible for service of all FCCC model lines. Perform on-site training of dealer personnel in the operation, maintenance and support of FCCC chassis components. Knowledge You Should Bring Associate degree in automotive and prefer 2-4 years of relevant experience or 6 years of relevant experience in lieu of degree Excellent communication skills Well-developed technical troubleshooting experience on heavy equipment or automotive. Proficient in Word and Excel Experience and education should have a focus on technical automotive or heavy truck repair. #LI-TN1 #LI-Onsite Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Gaffney, SC US. Relocation assistance is not available for this position. Schedule Type: Onsite At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving. Additional Information This position is not open for Visa sponsorship or to existing Visa holders Applicants must be legally authorized to work permanently in the country the position is located in at the time of application Final candidate must successfully complete a criminal background check Final candidate may be required to successfully complete a pre-employment drug screen Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions EEO - Disabled/Veterans Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at ************ or toll free ************. For TTY/TDD enabled call ************ or toll free ************.

Technology/Computer Technician Date Available: Immediately Closing Date: Until Filled Computer Technician Job Goal: An individual in this position is responsible for assisting with the district's technology service and for assisting district employees in the performance of their duties as it relates to technology. Additionally, an individual in this position is responsible for completing all computer service responsibilities. Performance Responsibilities: • Assist in managing all phases of the technology program • Assist in managing daily computer service schedules • Assist in managing daily reports • Perform other related duties as assigned Qualifications: • Associate's Degree or higher from an accredited agency preferred • Working knowledge of school computer services • Knowledge of state and federal computer communication regulations • Ability to inventory and record information accurately • Ability to comprehend and apply verbal and/or written guidelines or instructions • Knowledge of computer hardware repair and various network and software applications • Ability to assist in managing the district's computer service program • Ability to communicate effectively with others Reports To: This person reports to the Director of Technology. Supervises: There are no supervisory responsibilities. Terms of Employment: Based on 240 days on Classified CLS 15 - Tech 1 Salary Schedule Evaluation: Performance of this job will be evaluated in accordance with Board Policy.

The Nuclear Company is the fastest growing startup in the nuclear and energy space creating a never before seen fleet-scale approach to building nuclear reactors. Through its design-once, build-many approach and coalition building across communities, regulators, and financial stakeholders, The Nuclear Company is committed to delivering safe and reliable electricity at the lowest cost, while catalyzing the nuclear industry toward rapid development in America and globally. About the role The IT Support Specialist provides technical assistance to end-users, ensuring efficient operation of hardware, software, and network systems. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering responsive support to keep business systems running smoothly. Responsibilities Respond to user inquiries via phone, email or ticketing system. Diagnose and resolve hardware, software, and network problems. Install, configure, and maintain desktops, laptops and peripheral devices. Mange user accounts, permissions, and access in Active Directory or similar systems. Perform routine system updates, patches, and security checks. Document issues and solutions in the knowledge base for future reference. Assist with onboarding and setup of new employees' IT equipment. Escalate complex issues. Experience Proficiency in troubleshooting hardware, software, and network issues across Windows and mac OS environments. Strong understanding of TCP/IP networking, DNS, DHCP, and VPN configuration. Experience with Active Directory for user account management and group policies. Familiarity with common enterprise applications (Microsoft 365, email clients, collaboration tools). Ability to use remote support tools and ticketing systems (e.g. ServiceNow, Zendesk). Knowledge of basic cybersecurity practices, including endpoint protection and patch management. Excellent problem-solving skills and ability to document technical solutions clearly. Benefits Competitive compensation packages 401k with company match Medical, dental, vision plans Generous vacation policy, plus holidays Estimated Starting Salary Range The estimated starting salary range for this role is $59,000 - $67,000 annually less applicable withholdings and deductions, paid on a bi-weekly basis. The actual salary offered may vary based on relevant factors as determined in the Company's discretion, which may include experience, qualifications, tenure, skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. EEO Statement The Nuclear Company is an equal opportunity employer committed to fostering an environment of inclusion in the workplace. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We prohibit discrimination in all aspects of employment, including hiring, promotion, demotion, transfer, compensation, and termination. Export Control Certain positions at The Nuclear Company may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in The Nuclear Company limiting its consideration of certain applicants.

Job DescriptionSalary: U Trust Insurance Agency LLC is a growing insurance organization operating across 30+ U.S. states. We are looking for a dependable and practical IT Support Specialist for small technical tasks, troubleshooting, and one-off projects. This is a side-work contract role, ideal for someone already working in IT who wants to take on simple, predictable tasks without heavy system administration responsibilities. Key Responsibilities Set up and configure Windows laptops and desktops. Install, update, and troubleshoot basic software (browsers, Office tools, PDF tools, antivirus, drivers). Perform basic diagnostics for hardware issues (slow performance, device errors, connectivity issues). Assist employees with simple technical questions (accounts, printers, email settings). Support small on-site tasks when needed (checking equipment, cables, routers) in Spartanburg, SC. Set up or replace peripherals (monitors, keyboards, webcams, headsets). Ensure devices are updated and secure (Windows updates, basic settings). Required Qualifications 13 years of experience in IT support, helpdesk, or similar role. Strong knowledge of Windows 10/11. Understanding of basic networking: Wi-Fi, router settings, cable connections, IP basics. Ability to troubleshoot hardware and software issues independently. Good communication skills in English; Russian or Ukrainian is a strong advantage. Responsible, organized, and comfortable working with tasks on demand. Nice-to-Have Ability to assemble or upgrade a PC (optional). Experience with remote support tools (AnyDesk, TeamViewer, Zoom Remote Control). Ability to document simple internal instructions (SOPs). We Offer Flexible workload tasks as needed (side work / extra income). Long-term cooperation with a stable U.S. company. Competitive compensation per hour or per task. Friendly international environment. How to Apply Please apply directly through the platform where you found this job post. We will review all applications and contact each candidate, providing feedback and further steps in the order applications are received.

The Personnel Computer Support Technician conducts computer systems hardware and software maintenance, configuration management, inventory, and reporting. Ensures applicable security policy is implemented in accordance with established procedures. Works with other maintenance and engineering personnel to diagnose problems, implement configuration changes, update systems, apply and test patches, and troubleshoot computer hardware, software, and peripherals. Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental - Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays. As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act. ESSENTIAL REQUIREMENTS * Must be able to obtain a customer clearance for access to facilities, equipment and property. * CompTIA Security+ * Must be able to perform job duties in extreme, cold, dark, work environments. * Required to Physically Qualify (PQ) in accordance with the USAP requirements for deployment to Antarctica. * Must pass medical and dental examination prior to deployment; expenses are reimbursable * Broad knowledge of data sources, data flow, systems interactions, advanced computer equipment and software applications, and advanced systems design techniques. * Proficient knowledge and understanding of a variety of concepts, practices and procedures related to computer systems and applications. * Ability to analyze and develop complex design objectives. * Proven ability to perform in an advisory capacity and to make recommendations for resolving issues. * Excellent computer skills with demonstrated proficiency in Microsoft Windows/Office. * Solid analytical, critical thinking and problem-solving skills. * Excellent verbal and written communication skills. * Excellent customer service skills. * Ability to work both independently and in a team environment. * Ability to effectively manage multiple projects and priorities. KEY DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. * Required travel to Antarctica six (6) months a year or on a rotational basis with IT team. * Performs the necessary IT services in support of the USAP to include. Information Systems/Information Assurance (IS/IA) configuration requirements and policy prepared by the NSF, NIWC Atlantic or higher-level authority shall be maintained. * Performs IT installation, maintenance and life-cycle support of program and project unique equipment, computer applications and associated computer hardware, software, and peripheral equipment. * Performs infrastructure and desktop updates for NPP and USAP Systems as required. * Performs technical support in the installation of program/project unique IT systems/equipment * hardware, software, sensors, and associated peripherals. Support will include but not be limited to: * Provides technical assistance in preparation of IT project installation technical documentation, conducting pre and post installation operational tests. * Performs computer hardware and software installation and operational verification testing; modifies and/or updates special purpose computer programs; and performs system/equipment operational testing. * Provides maintenance support for IT systems located at Charleston, South Carolina, Christchurch, New Zealand, McMurdo Station, Antarctica and other locations as required. * Supports shall include development and/or review of IT system/equipment maintenance schedules and procedures. * Conducts system/equipment diagnostic tests, computer troubleshooting and fault isolation, computer equipment repair, removal, and replacement as necessary. * Performs system/equipment hardware and software life-cycle support to include participating in * design requirements, performing system/equipment upgrades, updating and maintaining system/equipment hardware and software configuration data. * Assists in the procurement of new systems/equipment, providing user/operator initial and refresher training, and assisting in the retirement and disposal of systems/equipment. * Performs necessary support services to ensure hardware and software remain compliant with all federal guidelines. * Performs remediation for vulnerabilities or non-compliance items as required. * Performs after-hours support for NPP remote operational systems in support of aviation operations for the Charleston based meteorology data gathering and processing systems as necessary. * Investigates and assesses existing, new, and emerging technologies which may include applications, communications, data processing, data storage and retrieval, data backup and restore, storage and network architectures as requested by the sponsor. * Provides the following engineering and Data integration support: * a. Engineering and data integration support to include base line configuration of servers, creation of * documentation for software management, creation of application specific training materials for operating systems and development of Standard Operating Procedures (SOP) (CDRL A001). * b. Integration of web development and support of any current or future web-based projects. EDUCATION AND EXPERIENCE High School diploma or GED and one (1) year of experience to include: UNIX and Windows based operating system, and virtual environments. PHYSICAL DEMANDS Work is primarily performed in an office/warehouse setting. Regularly required to use hands to finger, handle, or feel. Regularly required to reach with hands and arms, occasionally above head. Regularly required to twist at the waist, climb and descend stairs while carrying objects. Ability to speak and hear. Frequently required to stand, walk, stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance. Regularly lifts and/or moves up to twenty-five pounds, and occasionally lifts and/or moves up to fifty pounds. Works near moving mechanical parts. Regularly exposed to general office and general office machinery noise. May be exposed to warehouse, truck or forklift noise. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. EOE including Disability/Vet CNI offers a comprehensive benefits package that includes: * Medical * Dental * Vision * 401(k) * Family Planning/Fertility Assistance * STD/LTD/Basic Life/AD&D * Legal-Aid Program * Employee Assistance Program (EAP) * Paid Time Off (PTO) - (11) Federal Holidays * Training and Development Opportunities Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).

Actively Hiring We are a family-owned dealership. We take great pride in the way we manage our dealerships. We want to be a part of the community, not just another new and used car dealer. What We're Looking For We are looking for dedicated Technicians to help grow our booming service department and provide our customers with exceptional experiences. The ideal candidate will have CDJR experience and flourish in a fast-paced and professional workplace. What We Offer UP TO $45.00 FLAT RATE!!!! Clean and professional work environment Continued education - shop Foreman Performance bonuses 401K with match Life insurance 24-hour access to group doctors Chaplain services Medical/Dental/Vision Insurance Requirements Service Technician (2 years Minimum) High school diploma or GED Basic Computer skills Positive, friendly attitude, along with a customer service mentality Team player Must have a valid driver's license Complete a pre-employment background check and drug screening

Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior staff, and contribute to IT projects and initiatives. Key Responsibilities: Advanced Technical Support: Provide second-tier support for hardware, software, and network-related issues escalated from junior team members, ensuring timely resolution. System Administration: Assist in the administration and management of IT systems, including servers, workstations, and cloud environments. Troubleshooting: Diagnose and resolve complex technical issues across a variety of platforms, including Windows, mac OS, Linux, and mobile devices. User Support: Respond to service requests from users, providing exceptional customer service and ensuring a positive user experience. Documentation: Maintain comprehensive documentation of IT support processes, troubleshooting steps, and system configurations for knowledge sharing and future reference. Mentorship: Assist in training and mentoring junior IT support staff, providing guidance on best practices and technical skills. IT Projects: Participate in IT projects, such as software deployments, system upgrades, and network enhancements, ensuring projects are completed on time and within scope. Monitoring and Maintenance: Monitor IT systems and networks for performance and security, proactively identifying and resolving potential issues. User Account Management: Manage user accounts, permissions, and access rights within various systems and applications. Incident Reporting: Track and report on incident trends, root causes, and resolutions to help improve IT services and support processes. Key Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 3-5 years of experience in IT support or system administration, preferably in a corporate environment. Strong knowledge of operating systems (e.g., Windows Server, Linux, mac OS) and enterprise applications. Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations. Familiarity with helpdesk and ticketing systems (e.g., ServiceNow, JIRA, Zendesk). Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently. Strong communication skills, with the ability to explain technical concepts to non-technical users. Preferred Experience: Experience with ConnectWise Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V). Knowledge of IT security practices and data protection regulations. What we do for you At COURSER we prioritize our employees' personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together. Benefit Highlights Competitive benefits package, including medical, dental, vision, and life insurance 401k match Flexible PTO 10 Holidays including your Birthday and a Floating Holiday! Gym reimbursement Amazon Prime reimbursement 40 Hours for Volunteer Time Paid Maternity and Paternity leave Paid certifications Learning and development programs Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.

Security Finance is Hiring: Help Desk Support 2 Location: This position is remote with travel required on a quarterly basis. (Must reside in AL, GA, ID, LA, MO, OK, SC, TN, TX, UT, WI) Security Finance is a trusted leader in the financial services industry, serving communities since 1955 with safe, easy installment loans and income tax preparation. We're looking for a dedicated and customer-focused Help Desk Support professional to join our team and provide technical, hardware, software, and operational support to our company-maintained systems and services. As a Remote Help Desk Support 2, you will: * Provide Level 2 remote technical support for hardware, software, and basic operational support for Company-maintained computer systems and services for branch, home office, and mobile company personnel in Spanish and English. * Mentors and assts level 1 technicians with Technical Support * Receives initial and referred incoming contacts and calls from field and home office personnel regarding system or operational related problems and/or service request * Resolves moderately complex problems requiring system and technical knowledge and delivers services to meet internal customer expectations and needs * Records key information of reported incidents into Incident (case) Management System * Determines additional routing of reported cases to other Help Desk levels and/or supporting departments as needed * Reviews Tier 1 tickets for correct troubleshooting and resolution status * Informs management of recurring problems and/or deficiencies * Assist with electronic setup for new office locations or merged offices as needed. * Perform quality assurance testing and assessment of new software. * Prompt and regular attendance is required. To be a great fit, you should have: * 1 year of experience in a help desk environment * A reliable internet connection (DSL or faster) * A strong customer service orientation with effective verbal and written communication skills * Ability to work professionally with others and maintain composure in stressful situations * Flexibility in work hours * Basic knowledge of computer based systems, tools, and processes as well as basic knowledge of company business processes, policies and procedures * Ability to troubleshooting and remotely installing hardware * High School Diploma or equivalent required * A 2-year technical school degree or equivalent (preferred) * Related technical certifications (preferred) We offer: * Top-notch training to help you build a solid foundation and excel in your role. * A comprehensive benefits package including medical, dental, life insurance, short- and long-term disability, profit sharing, 401(k) with company matching, and paid sick, holiday, and vacation time. * Community Service opportunities - we actively contribute to charities, local food banks, and educational initiatives. * Career growth potential - we encourage internal growth and provide pathways for advancing careers. Why Security Finance? We are a proud, community-focused company that has been helping our neighbors since 1955. We offer a welcoming and supportive work environment, where employees are valued and given opportunities to grow. At Security Finance, it's not just about providing financial services-it's about making a difference in the communities we serve. Ready to make a difference?