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Help desk analyst jobs in Spring Hill, FL

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  • IT Support Analyst

    Accuform 3.6company rating

    Help desk analyst job in Brooksville, FL

    About Justrite Safety Group At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence. As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority-it's our passion. The Contribution You'll bring to this Role: The IT Support Analyst will be based out of our Brooksville, FL office and is responsible for providing outstanding technical support of computer systems and networking infrastructure. This role will serve as the first point of contact for all users seeking technical assistance, so this analyst will represent the face of IT in the company. The role will provide technical support directly to employees, performing on-the-spot diagnostic evaluations, discovering efficiency gains, and standardizing all routine tasks. The role will work in conjunction with IT staff members to support business partners, to ensure that all operational activities exceed the service level offerings along with business goals and objectives set for the enterprise. They will take service desk calls, work service desk tickets through a ticketing system, and assist in network administration and security. The role will also assist IT members with Active Directory Users & Computers, O365 administration, VoIP endpoint troubleshooting, and Exchange Management. The person will identify, prioritize, and resolve critical hardware, software, infrastructure, and security related issues that impact business operations for 1,500 users across many different sites. In this role, you will report directly to the Director of IT Operational Excellence, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals. About the Team: Our IT team is composed of talented professionals who are recognized as some of the best in the industry. They bring a wealth of experience and innovation, ensuring that we remain at the forefront of technology. With a collaborative mindset and a commitment to excellence, the team continuously drives success by creating solutions that power our operations. Whether developing cutting-edge tools or supporting our infrastructure, the IT team is integral in helping us achieve our business goals. What You'll Do at Justrite: Primary responsibility for day-to-day operations for the IT Service Desk, including prioritization and troubleshooting of end user support tickets, root-cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements and report key performance indicators to the management team. Provide end user support across all virtual and physical machines, maintain up-to-date hardware/software on all end user machines and network hardware, according to update schedule Respond to customers via deskside, phone, email or MS Teams chat Create and maintain all standard work instructions as it relates to end user computing, network configs and mappings Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations Maintain company standards and assist with inventory management for both software, and hardware. Maintain license counts and compliance for all tools including ERP and associated applications Ability to work well in a team as well as individually Ability to lift up to 50 pounds Occasional after-hours support will be needed Your Skills and Expertise: To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum: BS in Computer Science, MIS, or related field strongly preferred BS in Information Technology, Systems/Network Administration, Computer Science, MIS, CIS or related field strongly preferred Certification in CompTIA A+, Network+ or MCP a strong plus 4 to 5 years of hand-on experience in fast-paced environment Experience supporting on-site and remote users in a Windows based environment for over 1,000 users Demonstrated experience in the following networking concepts: Directory Services (e.g. Windows 2016+ AD, LDAP, O365), Systems (e.g.AS/400, Windows, MS Exchange, VMware, VDI, RDS), Internet Protocols (e.g. DNS, HTTP, SMTP, SSL) Experience with different network types (i.e. LAN, WAN, VPN) and Cisco switch configuration Working knowledge using remote tools to support users on Remote Desktop Services or VMWare Additional qualifications that could help you succeed even further in this role include: Ability to image computers on site as well as keep all on-site hardware inventory ERP system knowledge a plus Great troubleshooting skills for: Windows 10, VPN, Windows Server, Active Directory, MS Office, Exchange Competent in handling software licensing process Ability to work efficiently under a fast-paced work environment while managing multiple priorities Ability to provide excellent customer service in a professional manner and explain technical jargon in non-technical terms to our users Strong logical & analytical skills Able to find root causes of problems & quickly implement solutions (good knack of troubleshooting hardware and software) Able to properly prioritize user requests according to urgency (Understand an Incident vs a Request) Excellent verbal and written communication skills. Ability to create Knowledge Base articles on IT procedures. Ability to learn new technical and business concepts very quickly Ability to update a ticket with notes of a good problem statement/troubleshooting before escalation (detail oriented) Compensation: The position offers a competitive base salary ranging from $65,000-$75,000. Actual base salaries will vary and may be above or below the recommended pay range based on factors such as but not limited to location, relevant experience and performance. Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets. Benefits: Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You'll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage. We understand the importance of work-life balance, so we offer flexible hours and work options, giving you the freedom to manage your time effectively. These options vary depending on the specific roles and business needs. Your financial future is secure with our 401K plan, complete with a company match, and you're protected with company-paid short and long-term disability insurance. To ensure you're at your best, we also offer generous paid time off, personal days, and a robust employee wellness program that supports your overall health and happiness. At Justrite, our benefits package is designed to help you thrive both in and out of the workplace. Why Choose Justrite Safety Group? As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you'll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment. Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community!
    $65k-75k yearly 60d+ ago

  • Multi Tiered Systems of Support (MTSS) Specialist (2025-2026) *Anticipated Vacancy*

    Pasco County Schools 4.3company rating

    Help desk analyst job in Wesley Chapel, FL

    *Open Until Filled* Responsible for assisting with developing and implementing MTSS systems at the school and district level by fostering a climate of shared responsibility and shared commitment; supporting regional and school communities in the implementation of evidence-based practices and programs; advocating for an integrated, Multi-Tiered System of Supports; promoting the use of collaborative planning and problem solving; modeling the use of data to drive decision making; seeking, providing, and supporting professional development opportunities; advancing meaningful parental and community involvement; and delivering comprehensive services. EDUCATION, TRAINING & EXPERIENCE Master's degree in education or a closely related field Experience with development and implementation of professional development training Experience with program evaluation strategies and methods Experience in the assessment of student skills using a variety of formal and informal assessment tools Experience with the implementation of a Multi-Tiered System of Supports at the school or district level CERTIFICATES, LICENSES & REGISTRATIONS Valid Florida Educator's Certificate PREFERRED QUALIFICATION School based Leadership experience School Psychologist experience Must have experience in Multi Tiered Systems of Support, including identification of needs, implementation of interventions, and action planning around data. Click here for Job Description. Notification of Nondiscrimination: The District School Board of Pasco County does not discriminate on the basis of race, color, sex, religion, national origin, marital status, disability, or age in its programs, services, and activities or in its hiring and employment practices.
    $47k-61k yearly est. 60d+ ago

  • Associate Technical Support Analyst

    Reliaquest 3.5company rating

    Help desk analyst job in Tampa, FL

    Why it's worth it: Join our dynamic cybersecurity team as an Associate Technical Support Analyst and play a critical role in delivering world-class technical support to GreyMatter Digital Risk Protection end users, helping to safeguard our clients from digital threats. If you are passionate about cybersecurity, cyber threat intelligence and working directly with clients to achieve maximum value from ReliaQuest's cutting-edge cybersecurity solutions, this role is a unique opportunity to thrive in a challenging yet rewarding environment which provides tangible skills and experience needed for a career in cybersecurity. The everyday hustle: Act as the main point of contact for all inbound queries, issues and requests associated with the ReliaQuest GreyMatter Digital Risk Protection platform. Deliver excellent support and best practice guidance to end users, helping clients achieve maximum value from our product. Efficient troubleshooting and successful resolution of technical support issues. Manage relationships with clients and internal teams including Product, Engineering and Customer Success to deliver effective resolutions. Engage in effective communication with various entities to facilitate the takedown of fraudulent or impersonating domains, social media profiles and mobile applications violating relevant regulations or policies. Communicate with clients to gather evidence necessary for successful digital content and domain takedowns. Documentation and reporting of findings and updates relevant to digital content takedowns, ensuring accuracy and efficiency. Develop and maintain an up to date, deep working knowledge of our product and service. Stay informed about the changing cyber threat landscape, regulations and industry best practices associated with cyber threat intelligence and digital content removal. Do you have what it takes? 1 or more years of experience in at least one of the following: Technical Support, Computer Networking, IT, Customer Success, Technical Consulting, digital content removal or a B2B technical client services role. Experience working with Enterprise clients across multiple time-zones. Bachelors (or higher) degree in a relevant field e.g. cybersecurity, computer science, or intelligence is desirable but not essential. Candidates with equivalent professional experience or qualifications are invited to apply. Exceptional English communication skills, both written and verbal, with the ability to articulate complex technical issues clearly and concisely. Comfortable engaging directly with clients daily, capable of effectively overcoming objections and professionally addressing client concerns. Excellent workload management skills, focusing time where most value can be delivered whilst balancing competing requirements. Ability to adapt to a fast-paced, dynamic work environment and learn new products efficiently while you work. Detail oriented with excellent problem solving and analytical skills. Must demonstrate a positive attitude to work, great energy, and effort. Must be adaptable, focussed, accountable and helpful. Familiarity with the cybersecurity threat landscape, knowledge of internet infrastructure, domain registration processes and/or digital content takedowns is highly desirable but not essential. What makes you uncommon? Specific experience using Service Now or equivalent software to manage communication with clients. Specific experience using JIRA to manage technical escalations to internal teams. Professional qualifications relating to cybersecurity, threat intelligence, internet technologies, technical support, open-source intelligence (OSINT), customer success or direct professional experience with any of these.
    $52k-78k yearly est. Auto-Apply 32d ago

  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Tampa, FL

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $33k-46k yearly est. 18d ago

  • IT Help Desk Technician

    Sims Crane and Equipment 3.3company rating

    Help desk analyst job in Tampa, FL

    Job Summary: The IT Help Desk Technician is responsible for the support and troubleshooting day-to-day technology issues, including but not limited to desktop applications, custom applications, and computer hardware and networking devices. Essential Functions: Monitor, prioritize, and resolve incoming work order tickets and service requests from business units in a timely manner. Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc. Escalate complex technical issues to appropriate teams while maintaining clear and proactive communication with end users. Document resolutions and update ticket statuses regularly to ensure accurate tracking and reporting of IT support activities. Provide exceptional customer service by addressing user inquiries, educating staff on best practices, and maintaining a professional demeanor. Set up and configure new computers, tablets, and iPhones. Install application software. Track and update IT inventory. Set up/remove user accounts on systems (network, email, phone, security, etc.) Work with vendors to help resolve technical issues. Crosstrain with IT personnel for contingency and out of office coverage. Participate and collaborate in IT staff meetings and report on work activities. Required Skills/Abilities: Strong organizational skills Strong customer services skills Excellent interpersonal, verbal, and written communication skills Attention to detail and ability to follow given direction. Ability to problem-solve and think creatively. Ability to work collaboratively and independently on assigned duties. Ability to multi-task and prioritize assignments. Ability to display adaptability with shifting priorities. Networking/routing skills are highly desirable. Minimum Requirements: Associate Degree in Information Technology and Information Systems and/or High School Diploma with 1 -3 years' experience in an IT support role. Microsoft, Cisco Meraki, and/or CompTIA certifications (preferred). Microsoft Entra administration and support (preferred). Experience using Windows 10/11, Server OS 2016 and newer, and Microsoft 365. Experience with Active Directory. Experience with VoIP administration and support (preferred). Valid Driver's License. Must be legally authorized to work in the United States. Must be able to read, write, speak, and understand English. Physical Requirements: Sims Crane & Equipment maintains a firm commitment to providing a safe and healthy work environment for its employees and quality services to its clients. Sims Crane & Equipment is a drug-free workplace. Must be able to pass a post-offer / pre-placement drug screen. Must also submit to a post-offer / pre-employment background report & motor vehicle check. Work is performed in a standard office environment with prolonged periods of sitting at a desk and working on a computer. Subject to standing, walking, bending, reaching, stooping, and lifting objects up to 25 pounds at times. Disclaimer: An employee must be able to perform the essential functions of the job, with or without reasonable accommodation. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Sims Crane & Equipment is proud to be an Equal Opportunity Employer/Drug and Alcohol-Free Workplace. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity and age.
    $39k-65k yearly est. Auto-Apply 60d+ ago

  • Cleared Desktop Support in Largo, Florida

    Virtual Service Operations?Source=Indeed_Feed

    Help desk analyst job in Largo, FL

    Requirements Must be within driving distance of Largo, Florida, and willing to work onsite Must possess an active U.S. Government Secret Security Clearance or above Please note that pursuant to a government contract, this specific position requires U.S. citizenship status Must be able to lift up to 40 lbs Must be able to stand or walk for extended periods of time Must be able to walk up and down stairs or ramps Must be able to kneel and work under desks or in confined spaces This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes What is Important to Us: You are an excellent communicator in writing and speaking. You have the ability to work independently but also value teamwork. Your problem-solving skills are excellent. You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. You seek a community of virtue-centered co-workers and clients. What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at *************************** Salary Description $20.00/hr - $26.00/hr
    $20-26 hourly 34d ago

  • Cleared Desktop Support in Largo, Florida

    Desktop & Depot Support

    Help desk analyst job in Largo, FL

    Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Largo, Florida. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: Provide Workstation Software Break Fix support IMAC - PC Install, Moves, Adds and Changes Image Loads Asset Recovery Asset tagging Printer Support Client Center (Tech Bar) Support IT Service Management Updates Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned Qualifications: Minimum 5 years of working experience in Desktop Support Knowledge of PC Imaging Experience with change management and incident management Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe Preferred Qualifications: Certified Dell Technician Expertise in Inventory Control Requirements Must be within driving distance of Largo, Florida, and willing to work onsite Must possess an active U.S. Government Secret Security Clearance or above Please note that pursuant to a government contract, this specific position requires U.S. citizenship status Must be able to lift up to 40 lbs Must be able to stand or walk for extended periods of time Must be able to walk up and down stairs or ramps Must be able to kneel and work under desks or in confined spaces This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes What is Important to Us: You are an excellent communicator in writing and speaking. You have the ability to work independently but also value teamwork. Your problem-solving skills are excellent. You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. You seek a community of virtue-centered co-workers and clients. What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at *************************** Salary Description $20.00/hr - $26.00/hr
    $20-26 hourly 53d ago

  • IT Support Services I - Help Desk

    Courser

    Help desk analyst job in Tampa, FL

    IT Support Engineer We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services associate will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently. Key Responsibilities: Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs. Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers. Install, configure, and update operating systems, software, and hardware for new and existing users. Manage user accounts, including setting up new accounts, handling password resets, and managing permissions. Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues. Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference. Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions. Collaborate with other IT team members and escalate complex issues to senior engineers as needed. Support IT projects such as system upgrades, software deployments, and network expansions. Ensure security measures are followed to protect the integrity of data and systems. Key Qualifications: +2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology. network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Excellent computer proficiency (MS Office - Word Excel and Outlook) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices High School diploma or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Experience with cloud platforms like AWS, Azure, or Google Workspace. Knowledge of ITIL practices and IT service management. What we do for you At COURSER we prioritize our employees' personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together. Benefit Highlights Competitive benefits package, including medical, dental, vision, and life insurance 401k match Flexible PTO 10 Holidays including your Birthday and a Floating Holiday! Gym reimbursement Amazon Prime reimbursement 40 Hours for Volunteer Time Paid Maternity and Paternity leave Paid certifications Learning and development programs Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.
    $34k-57k yearly est. Auto-Apply 60d+ ago

  • IT Support Specialist

    RadX Inc.

    Help desk analyst job in Tampa, FL

    Job Description Join RadX Inc. as a Full-Time IT Support Specialist onsite and immerse yourself in an energetic work environment where technology meets compassionate healthcare. Located in sunny Tampa, FL, this onsite role offers you the chance to make a tangible impact on our team's performance. You'll tackle diverse challenges daily, ensuring our systems run smoothly while enhancing patient care through technology. Be part of a mission-driven company that prioritizes empathy and safety in everything we do. Collaborate with talented professionals and contribute to a culture of high performance, using your skills to drive innovation in the healthcare industry. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), and Paid Time Off. Take this opportunity to grow your technical expertise while working in a supportive atmosphere that values your contributions. Apply today and help us make healthcare better for everyone! about us RadX Inc. is a fast-growing radiology imaging company committed to delivering high-quality patient care through advanced imaging and operational excellence. We're looking for an experienced IT Support Specialist to help support our technology infrastructure across multiple locations. If you're passionate about IT and have at least 1 year of healthcare experience, this is the opportunity to make a real impact in a mission-driven organization. Requirements for this IT Support Specialist job As our IT Support Specialist, you'll be the first line of support for our clinics and corporate staff. Your core responsibilities will include: EXA system support: Set up new accounts, manage permissions, and troubleshoot access pr performance issues in the EXA radiology information system Vendor Liaison: Serve as the point of contact with our IT vendor, Medicus IT, to resolve issues and manage ongoing support tickets On-Site Support: Respond to IT help requests across all locations, provide timely and professional support bot virtually and in-person Clinic Migrations & Openings: Assist with IT setup during new clinic launches or acquisitions including hardware installation, EXA access, and network configuration System Access Auditing: Regularly monitor user roles and access to ensure security compliance and functionality Network & Device Maintenance: Ensure all computers, printers, scanners, and network devices are operating efficiently aand are properly inventoried General IT Operations: Support all day-to-day IT functions, including troubleshooting connectivity issues, hardware/software updates, and user training QUALIFICATIONS Minimum of 1 year of IT experience in a healthcare setting required Familiarity with EXA or other healthcare systems required Strong knowledge of operating systems (Google Suites, Windows OS, mac OS, network basics and VPNs) Strong organizational and communication skills Familiarity with IT infrastructure components and their configurations Must be able to travel to local clinics as needed (valid driver's license is required) Proven experience in software troubleshooting and providing technical support why Join us? Be apart of a mission-driven healthcare company making a difference Work in a collaborative, fast-paced environment with growth opportunities Participate in innovative projects and clinic expansions Full benefits, PTO, and supportive leadership team APPLY NOW If you're an IT professional with healthcare experience looking to join a dynamic and growing team, we want to hear from you! A job offer is contingent upon a successful background check and drug screen.
    $34k-57k yearly est. 30d ago

  • Help Desk Support Tier II

    Lucayan Technology Solutions LLC

    Help desk analyst job in Tampa, FL

    Job Description Employment Type: Full-Time, On-Site Clearance Requirement: Active DoD Secret Clearance Lucayan Technology Solutions is seeking an IT Help Desk II Technician to provide Tier 2 support for the 6th Medical Group (6 MDG) at MacDill AFB. This role serves as an escalation point for complex issues, supporting system integrity, compliance, and advanced troubleshooting to ensure the availability of mission-critical medical IT systems. Key Responsibilities Respond to and resolve escalated technical issues involving hardware, software, and networks. Provide Tier 2 support for desktops, servers, and enterprise applications. Manage and troubleshoot user accounts, Active Directory, and group policies. Support patch management, updates, and system security configurations. Track and resolve incidents using ServiceNow and AFNET Remedy ticketing systems. Assist with configuration and troubleshooting of networking equipment in coordination with admins. Perform system monitoring, diagnostics, and root cause analysis for recurring issues. Mentor and support Help Desk I staff by providing technical guidance. Ensure compliance with DoD cybersecurity directives and reporting requirements. Required Qualifications Associate's degree in IT, Computer Science, or related field (or equivalent experience). 2+ years of experience in IT support, including Tier 2 troubleshooting. Strong knowledge of Windows operating systems, Active Directory, and enterprise applications. Familiarity with networking fundamentals, patch management, and security tools. U.S. Citizenship required. Required Security Clearances & Training Active DoD Secret Clearance. DoD 8570 IAT Level II Certification (CompTIA Security+ CE, CCNA Security, or equivalent). Must complete DoD IA/Cyber Awareness, AT Level I, and ITIL-based training per PWS requirements. Preferred Qualifications CompTIA Network+ or higher networking certification. Microsoft MCSA/MCSE certification. Experience supporting IT in a DoD healthcare environment. Work Environment On-site daily at MacDill AFB, Tampa, FL. Standard schedule: Monday-Friday, 7:30 AM-4:30 PM (with 1-hour lunch). Must comply with AFOSH safety and Air Force installation access requirements. Why Lucayan? At Lucayan Technology Solutions, you'll join a mission-driven team supporting U.S. defense operations. We value our people as our greatest asset and offer opportunities to grow your career while making a direct impact on national security. Apply Now to advance your IT career and deliver mission-critical support at MacDill AFB. Powered by JazzHR VpEUXmRF4q
    $34k-57k yearly est. 6d ago

  • IT Support Specialist I

    Children's Network of Hillsborough

    Help desk analyst job in Tampa, FL

    Job Details Buschwood - Tampa, FL 2306 Falkenburg - Tampa , FL; 9393 - Tampa, FL; Tech - Tampa, FL; Waters - Tampa, FL $20.00 HourlyDescription Mission Statement The Children's Network of Hillsborough Florida is committed to working with the community to protect children and preserve families. General Purpose of Job To assist the Information Technology Department in support of the System of Care infrastructure for the Children's Network of Hillsborough Florida. The Information Technology Professional I primary responsibilities include 1 st and 2 nd level direct end-user support for computer and networking hardware, off-the-shelf standardized software systems and other business applications. This support is provided both remotely and in person, depending upon the location being supported. Associated duties include support for IT inventory and building maintenance. Qualification To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities Provides 1st Level end-user support and troubleshoots hardware problems pertaining to workstations, networking hardware, and other computer peripherals on the LAN and WAN Provides 1st Level end-user support and troubleshoots software problems for all operating system and software applications, as well as a variety of other software utilities and specialized systems Installs, configures, and upgrades both hardware and software on workstations and peripherals Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution Assists in setting up and maintaining IT-related items in company offices throughout Hillsborough Florida. Provides operational support for maintenance of infrastructure items that affect and involve IT such as phone systems, alarm systems, cabling, internet connectivity, and copier/printer/fax systems Maintains and organizes physical space owned by IT Manages IT physical inventory Other collateral duties, as assigned by management. Working Hours CNHC's believes in work life balance for all employees. This is an in-office position, Monday-Friday from 8:00am to 5:00pm averaging forty (40) hours per week. Working hours may vary based on business needs. On occasion, nights and weekends will be part of the work schedule for special projects. Travel Travel in and outside of Circuit 13 (Hillsborough) is required. Training All employees are required to complete fifteen (15) hours of training annually, which may be completed online or in a classroom setting. Employees who hold a credential or license relevant to their position must ensure that all training and continuing education requirements are met to maintain their credential or licensure. Supervisory Responsibilities This position does not have supervisory responsibilities. Qualifications Education and experience Two-years equivalent work experience required. Microsoft or other certifications relating to Information Technology support Completion of CompTIA A+ certification Ability to work effectively as part of a team. Skills and Abilities Experienced IT Support Specialist with a strong technical background in troubleshooting hardware, software, and network issues across Windows and various environments. Proficient in remote support tools, ticketing systems (e.g., ServiceNow, Zendesk), and Microsoft 365 administration. Skilled at diagnosing and resolving end-user issues with efficiency and professionalism, ensuring minimal downtime and maximum productivity. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Adaptable, solutions-focused, and committed to continuous learning in a fast-paced tech environment. Pre-employment Requirements Certificates, License, Registrations, backgrounds, drug screens, Etc. Valid driver's license, and clean driver's license check required, with proof of insurance No special certification or registration is required for this position Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE) Drug Screening is a requirement Children's Network participates in E-Verify Other Requirements Language Skills Strong written and verbal communication skills. Proficient in technical documentation, end-user training, and support communication. Able to clearly translate complex technical information into accessible language for diverse audiences. Mathematical Skills Strong analytical and mathematical reasoning skills used in diagnosing technical issues, interpreting data logs, and understanding system metrics. Proficient in basic arithmetic, algebra, and logical problem-solving to support system troubleshooting, software configurations, and hardware diagnostics. Capable of identifying patterns, calculating resource usage, and optimizing system performance through quantitative analysis. Reasoning Ability Exceptional critical thinking and problem-solving skills with the ability to assess complex technical issues, identify root causes, and implement effective solutions under pressure. Capable of applying logical reasoning to troubleshoot systems, prioritize tasks, and make sound decisions in dynamic environments. Adept at recognizing patterns, anticipating potential issues, and adapting quickly to evolving technologies and user needs. Physical Demands Able to perform tasks that require moderate physical activity, including lifting and transporting computer equipment (up to 50 lbs), crawling under desks, standing for extended periods, and working in tight or awkward spaces when setting up or repairing hardware. Requires visual acuity for screen work and manual dexterity for handling small components and tools. Capable of maintaining focus and accuracy during extended periods of technical troubleshooting. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Work Environment This is an in-office-based position focused on administrative work, where the noise level may be moderate. This role may involve occasional travel among agency locations, extended periods of computer work, and frequent interactions across multiple departments. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. ADA: Children's Network of Hillsborough Florida, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EEO: Children's Network of Hillsborough Florida, LLC does not discriminate based on race, national origin, gender, religion, veteran status, or disability in employment, in provision of services, or in access to programs. Children's Network of Hillsborough Florida, LLC is a Drug-Free Workplace. Remember: If you are currently an employee of Children's Network of Hillsborough Florida, LLC, or one of our Case Management Organizations, it is necessary that you notify your current Supervisor, prior to applying.
    $34k-57k yearly est. 60d+ ago

  • IT Help Desk - Onsite in Lakeland, FL

    Wiredpeople, Inc.

    Help desk analyst job in Lakeland, FL

    Job DescriptionOverview: WiredPeople is seeking several qualified IT help desk technicians to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers onsite in Lakeland FL, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills. Responsibilities: Provide quick and effective assistance with information technology systems Listen attentively to customers' questions and concerns and offer optimal solutions Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel Work with desktop support engineers to provide customers with superior service Represent WiredPeople with professionalism and integrity while helping to advance our company mission Respond to tech inquiries via email, through online chats, over the phone, or in person Walk customers step-by-step through the problem-solving process Help with troubleshooting hardware and software Follow up with customers to ensure satisfactory service Communicate customer feedback to the appropriate internal team members Qualifications and Experience Excellent problem-solving and analytical skills Comprehensive knowledge of computer systems and experience troubleshooting hardware and software The ability to break down technological processes and deliver clear, step-by-step instructions Patient, friendly demeanor with a great aptitude for listening Strong verbal and written communication skills Commitment to providing exceptional customer service Team-oriented mindset with an openness to constructive feedback Eagerness to learn new technologies and systems Experience working as an IT help desk technician or in a similar customer support role WiredPeople provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, WiredPeople complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Powered by JazzHR NJGvjXYdDK
    $34k-57k yearly est. 19d ago

  • Help Desk Technician

    Hiregy

    Help desk analyst job in Riverview, FL

    Job ID 2924 - Help Desk Technician is hybrid Must report onsite (3) days weekly Pay: $25.00-$26.00 per hour Type: Contract to hire Schedule: M-F 8am - 5pm (40 hours) Job description: Lead and resolve help desk tickets, providing timely support for hardware, software, access, and connectivity issues Deliver technical support to both in-office and remote users, ensuring minimal downtime and high user satisfaction Configure, deploy, and manage devices, user accounts, permissions, and mobile technologies Maintain and support servers, virtual machines, and software licensing to ensure system reliability and compliance Collaborate with Global IT teams and contribute to special projects and technology initiatives Requirements: Must have (2)+ years of experience in IT support with over 50 users Windows, Active Directory, and MS Office troubleshooting skills Knowledge of VPNs, servers, firewalls, and security tools Great communication and problem-solving skills High school diploma or equivalent Background check required Employment verification required Education verification required Drug screening required (including marijuana)
    $25-26 hourly 4d ago

  • IT Technical Support Specialist-Help Desk

    Larjar, Inc.

    Help desk analyst job in Tampa, FL

    IT Technical Support Specialist-Help Desk maintains highly available client and mobile voice and data systems for the enterprise under the direction of the Senior Director of Technology. Pay salary $50,000 + dependent upon experience, with opportunity for career growth and development. Monday - Friday, Daytime hours + Oncall after hours on rotation. Please note: this position is in office, ON-SITE. Core Responsibilities Monitoring, installation, configuration, imaging and proactive maintenance of enterprise Windows workstations. Client and cloud-based application installation, configuration and support including Microsoft Office and remote support tools. Monitoring, installation, configuration and proactive maintenance of voice and mobile systems including Mitel client devices, and Apple and Samsung mobile devices. Troubleshooting and resolving deskside support issues involving PC hardware, software, applications, printers, scanners and faxing devices. Monitoring, installation, setup, configuration and proactive maintenance of enterprise security systems. Documenting all projects, tasks, issues and steps to reproduce issue isolation and resolution. Maintaining clean and well-ordered spaces where technology equipment is placed, racked, stored, assembled, configured or tested. Managing efficient Help Desk flow, including rapid identification and resolution of technology requests and prompt, courteous responses to all parties requesting support. Report and escalate unresolved high priority issues with no delay. Train staff members for using PC and mobile hardware and applications. Any other business support activities, including facility related issues and requests, assigned or directed by the Senior Director of Technology. Requirements Associate's Degree in a related field or equivalent year for year related professional experience. Three years progressive experience in Information Technology or related field. Three years customer service experience. Proven analytical and problem-solving skills. Availability for business critical issues outside of regular hours. Extensive technical knowledge of modern hardware and standards. Extensive technical knowledge of telecommunications protocols and configurations. Extensive technical knowledge of Windows operating systems and services. Capable of lifting computer equipment and peripherals up to 50 pounds. Knowledge of applicable data privacy practices and laws. Strong written and oral communication skills. Strong interpersonal skills including ability to present ideas in user-friendly language. Ability to effectively research technology standards and issues as required. The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job. This position supports our customer service centers in two offices in Florida, from our Tampa Headquarters. Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc... and, also provide language support in over 200 languages through both our bi-lingual Customer Service center and through contract interpreters. We communicate with injured workers regarding their transportation arrangements and dispatch contracted transport providers and interpreters. We also work through issues, as they arise. It is a fast-paced, team oriented, customer service focused environment. Monday - Friday, Daytime hours, rotate on-call Please note: this position is in office, ON-SITE. Welcome. Our Staff Is Ready To Serve. A professional greeting and a hand held out to help. These seemingly small pleasantries may mean nothing to some transportation companies, but at ProCare they make all the difference in the world. ProCare understands and strives to meet the requirements and considerations of our clients when choosing a company to arrange Transportation and Language Services. We are proud of our record of service and reliability to our clients. You can be assured of and rely on ProCare for 110% effort every time.
    $50k yearly Auto-Apply 60d+ ago

  • Clinical Informatics Help Desk Technician

    Orthopaedic Solutions Management

    Help desk analyst job in Tampa, FL

    Job Description Reports to: Associate Director, Clinical Informatics Hybrid: 4 days in office | 1 day remote from the North Tampa Office Pay: $19.00 - $22.00 an hour The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Are you passionate about helping others and solving technical challenges in a fast-paced healthcare environment? Florida Orthopaedic Institute (FOI) is looking for a Clinical Informatics Helpdesk Technician to join our dedicated Clinical Informatics team. You'll be the first line of support for clinical applications and patient portals, ensuring smooth workflows and helping our staff deliver the exceptional care our patients expect. This role is perfect for someone who thrives on problem-solving, loves helping people, and wants to grow their career in a dynamic, team-oriented environment. Qualifications: Experience in clinical application support; healthcare knowledge is a plus. Proficiency with Microsoft Windows and Office applications. Strong troubleshooting and problem-solving skills with attention to detail. Excellent customer service and professional communication skills. Ability to manage multiple priorities, take initiative, and work independently. Team-oriented, adaptable, and motivated to thrive in a fast-paced environment. Key Responsibilities: Serve as a Subject Matter Expert (SME) for patient portals and check-in platforms. Respond to incidents and service requests for clinical applications, including Athena, iScribe, and Radix. Troubleshoot, diagnose, and resolve issues while keeping users informed throughout the process. Log, track, and manage Helpdesk tickets efficiently, escalating complex issues as needed. Create and maintain documentation to empower staff and improve self-service capabilities. Provide guidance and training to staff on system use and best practices. Communicate clearly with technical and non-technical colleagues at all levels. Stay up to date with system updates, workflows, and industry best practices. Identify recurring issues and share insights with leadership to drive improvements. Orthopaedic Solutions Management is a Drug Free Workplace We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.
    $19-22 hourly 26d ago

  • Production Application Support - Technology Support II

    JPMC

    Help desk analyst job in Tampa, FL

    Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in CIB Payments, specifically the real-time payments group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Ability to work on a rotating 1st shift that can include weekend days Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience working with SQL Experience working with Unix Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal Experience with Java/Python programming languages Experience with Shell Scripting
    $38k-70k yearly est. Auto-Apply 60d+ ago

  • AEGIS IT Engineering Technician IV (4671)

    Three Saints Bay

    Help desk analyst job in Bayport, FL

    Job Code **4671** \# of Openings **1** Apply Now (**************************************************** Requisition?org=GATEWAYVENT&cws=55&rid=4671) **Ghostrock,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **AEGIS IT Engineering Technician IV.** **Position Responsibilities:** + **_US Citizen_** + **_Only candidates currently possessing an Active Secret Clearance (or higher) will be considered for this position._** + High School Diploma or Equivalent. + Within the last ten years, have a minimum of four (4) years full-time technician experience leading maintenance, installation, test, or repair of AEGIS computers, peripherals, networking and display systems. + Experience with interpreting Equipment technical manuals, mechanical and electrical drawings. + A working knowledge of Microsoft Outlook, Word and Excel. + A working knowledge of Maintenance and Material Management (3M). + Experience at Regional Maintenance Centers (RMC) is advantageous. VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.
    $32k-57k yearly est. 60d+ ago

  • IT Technician

    Next Perimeter

    Help desk analyst job in Tampa, FL

    Next Perimeter is a leading cloud-first cybersecurity provider specializing in zero trust architecture and protection against modern-day threats, whether in-office or remote. We leverage cutting-edge technologies like Intune, Windows, and Microsoft 365 to deliver security and optimization settings to devices, ensuring a modern desktop experience for our clients. The Role: The ideal candidate will be charismatic, customer service-centered, and energetic. This is an excellent opportunity for a technician looking to grow and work in a fast-paced, expanding entrepreneurial organization. What You'll Be Doing: In this role, you will be responsible for answering incoming calls from users, asking appropriate questions to understand their problems, and logging tickets in our ticketing system. You will provide troubleshooting and support for both Windows and Mac operating systems, including Microsoft 365 products, and deliver remote technical support to clients to resolve hardware and software issues promptly and effectively. Additionally, you will conduct thorough system diagnostics, troubleshooting, and problem-solving to identify root causes and prevent future issues. Your duties will also include assisting with email issues and password resets, working closely with cross-functional teams to coordinate deliverables, timelines, and technical requirements, and documenting and maintaining accurate records of client interactions, technical solutions, and configurations for future reference. What We're Looking For: We are seeking a candidate who has strong expertise in configuring, troubleshooting, and supporting various hardware and software solutions. Proficiency in operating systems such as Windows and mac OS, networking protocols, and cloud technologies is essential. Excellent written and verbal communication skills are required, with the ability to convey complex technical concepts to non-technical stakeholders. We are looking for someone with outstanding problem-solving skills and keen attention to detail, a customer-focused mindset, and the ability to build strong client relationships. The candidate must be able to handle multiple tasks, prioritize effectively, and be willing to travel to client sites as needed. What We Offer: We offer a competitive salary and benefits package, along with opportunities for career growth in cloud-first IT service delivery, automation, and cybersecurity. Our dynamic and supportive work environment is centered on operational excellence, providing employees with the tools and resources needed to succeed. Additionally, team members gain hands-on experience with cutting-edge security and lifecycle management technologies, ensuring they stay at the forefront of industry advancements. Lastly, you'll enjoy unlimited vacation, sick leave, and access to our Employee Assistance Program to support your well-being. Why Join Next Perimeter: You'll be joining a company that's redefining what IT should look like for modern, cloud-first organizations. We don't patch together tools or rely on legacy thinking. Instead, we offer our clients a zero-fuss experience with clear standards, secure environments, and support that just works. Internally, you'll be part of a team that values precision, documentation, and professionalism-and you'll have the opportunity to grow into deeper engineering work over time. What Your Schedule Will Be: This is an in-office position with a schedule of Monday through Friday, 12:00 PM to 9:00 PM. Upon the successful completion of Next Perimeter's 90-day introductory period, you'll be allowed to select one (1) recurring work-from-home day.
    $32k-58k yearly est. 60d+ ago

  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Help desk analyst job in Tampa, FL

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $46k-62k yearly est. 8d ago

  • Production Application Support - Technology Support III

    JPMC

    Help desk analyst job in Tampa, FL

    Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in CIB Payments, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities Ability to work on a rotating 1st shift that can include weekend days Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience working with SQL Experience working with Unix Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal Experience with Java/Python programming languages Experience with Shell Scripting
    $38k-70k yearly est. Auto-Apply 60d+ ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Spring Hill, FL?

The average help desk analyst in Spring Hill, FL earns between $25,000 and $49,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Spring Hill, FL

$35,000
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