Help desk analyst jobs in Steubenville, OH - 457 jobs

ARDEX Americas has been setting the standard in high-performance building materials for over 75 years. From advanced flooring systems to innovative tile and stone installation solutions, we deliver products that shape the future of construction. Join a global leader where innovation meets sustainability-and where our people are the foundation of everything we do. POSITION: IT HELP DESK ANALYST We are immediately hiring an IT HELP DESK ANALYST to provide technical support and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico and Latin America), troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and helping users stay productive. This role is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is naturally curious about IT technology and how it can improve the workplace. If you're energized by solving problems and helping others succeed through technology, we'd love to meet you. Reporting to the Manager of Customer Service and IT, this position is full-time based out of our Corporate offices, 20 minutes North of Pittsburgh International airport. What you will do: * Respond to IT support requests from employees. * Troubleshoot and fix hardware and software problems. * Provide excellent customer service and quick resolutions. * Escalate complex issues to senior IT staff when needed. * Set up and configure computers and other devices. * Keep track of PCs, Laptops, cell phones, and other IT assets. * Share updates and solutions with users and teams. * Stay current on IT tools and systems. * Prioritize and manage multiple support requests. * Document issues and resolutions clearly. Experience and Skills: What you will bring to ARDEX: * Experience in IT support and using ticketing systems (Freshdesk is a plus). * Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue. * Basic knowledge of digital marketing, social media, and CRM tools is helpful. * Strong problem-solving and communication skills. * Understanding of networking basics (Wi-Fi, VPN, IP addresses) * Ability to manage multiple tasks and prioritize based on urgency. * Team player with a proactive attitude. * Comfortable with change and eager to learn. * German language skills are a plus. * Willingness to travel occasionally to other ARDEX locations to provide support. Education * Associate's degree in information technology and/or relevant work experience. Benefits * Generous Paid Time Off (PTO) and 11 Paid Holidays * Paid Parental Leave to support growing families. * 401(k) with Company Match to help you save for retirement. * Medical, Dental, and Vision Insurance (effective the 1st of the month after hire) * Company-paid Disability, Life, and AD&D Insurance and Travel Assistance * Wellness Programs, including Telehealth and an Employee Assistance Program (EAP) * Tuition Assistance for associate and bachelor's degrees * Discounted Gym Memberships to support your fitness goals * Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more! * Scenic corporate offices with free parking and woodland walking trails! Be part of the team that's Building Tomorrow at ********************* ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Are you motivated to take your experience to the next level? ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service oriented Desktop Support Specialist. The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… * Install and configure all new PCs and laptops * Perform hardware and software break / fix work including but not limited to upgrades * Develop expert understanding of PC hardware, software, internal software and associated technologies * Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution * Execute planned and unplanned infrastructure downtime activities as required * Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis * Monitor the infrastructure to identify/resolve issues * Respond to escalated end-user issues WHO YOU ARE You possess … * A Technical Associates Degree or equivalent preferred * 2 to 3 years of relevant technical work experience * Effective problem solving skills * The ability to multi-task * Outstanding customer service skills Responsibilities * Installs and configures all new PCs and laptops * Performs hardware and software break / fix work including but not limited to upgrades * Develops expert understanding of PC hardware, software, internal software and associated technologies * Diagnoses/resolves end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution * Executes planned and unplanned infrastructure downtime activities as required * Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis * Monitoring the infrastructure to identify/resolve issues * Responding to escalated end-user issues * Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment * Providing problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance * Moves employee equipment * Organizes and maintains equipment inventory levels * Analyzes and evaluates PC hardware and software * Responsible for a broad set of desktop and related technologies including high-end copiers, scanners, and printers * Assists with purchase order activity * Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds * Provides support utilizing all available tools including remote control technologies * Assists in the coordination and execution of planned and unplanned infrastructure downtime activities as required * Understudies one or more infrastructure technology disciplines * Grasps concepts and develops skill-set * Applies learning on a supervised basis * All other duties as assigned Qualifications * Technical Associates degree or equivalent preferred * 2-3 years of relevant technical work experience * Experience in a Windows 11, and Mac OS X environment * Experience with Office 365 and above * Experience with multiple hardware platforms * Experience with iOS and Android mobile platforms * Certifications a plus (A+ or other) * Effective problem-solving skills * Customer service skills * Detail oriented * Sound analytical skills * Ability to multitask * Collaborative/enjoys working in teams * Highly productive in a fast paced environment Responsibilities - Installs and configures all new PCs and laptops - Performs hardware and software break / fix work including but not limited to upgrades - Develops expert understanding of PC hardware, software, internal software and associated technologies - Diagnoses/resolves end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution - Executes planned and unplanned infrastructure downtime activities as required - Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis - Monitoring the infrastructure to identify/resolve issues - Responding to escalated end-user issues - Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment - Providing problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance - Moves employee equipment - Organizes and maintains equipment inventory levels - Analyzes and evaluates PC hardware and software - Responsible for a broad set of desktop and related technologies including high-end copiers, scanners, and printers - Assists with purchase order activity - Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds - Provides support utilizing all available tools including remote control technologies - Assists in the coordination and execution of planned and unplanned infrastructure downtime activities as required - Understudies one or more infrastructure technology disciplines - Grasps concepts and develops skill-set - Applies learning on a supervised basis - All other duties as assigned

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

The Help Desk Analyst is responsible for getting users back to work quickly, or escalating to a higher tier of support for appropriate remediation. Duties are focused on efficiency, effectiveness, capturing/reusing knowledge, and following prescribed procedures methodically. Excellent customer care and a team mentality are essential to success in this position. The analyst will work with end users through email and telephone, and work within our ticketing system to understand and record incidents. The analyst will perform NOC duties including observing and handling alerts. The successful analyst will maintain focus on continual service improvement, career development, and learning. Duties Include: • Follow prescribed procedures to quickly return users to work. • Establishing remote connectivity to end user machines and performing remediation for end users. • Working to maintain individual and team goals for speed of answer, response to alerts and emails. • Working within many different industries and software to resolve technical issues for end users. • Performing technical support for devices, PCs and Macs. • Quickly and appropriately diagnose when an incident should be escalated to a higher tier of support. • Logging tickets in our ticketing system. • Communicate with end users via telephone and email. • Monitor and respond appropriately to alerts. • Communicate effectively via oral and written capability. • Excellent customer relations and interpersonal skills. • Use of a knowledgebase to perform consistent fixes as per designated procedure and to capture new knowledge. • Maintaining a positive, service-oriented attitude. • Ongoing learning and training. Qualifications • Ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment (e.g., cables, terminals, keyboards, etc.) and possess good mechanical/electrical ability. Able to identify source of equipment malfunctions. • Ability to communicate orally with technical and non-technical personnel; able to follow oral and written instructions; and possess the ability to read and interpret documents such as operating, maintenance instructions, and procedure manuals. Ability to correspond professionally with users via phone and email. • Must be able to think logically and analytically and make decisions based on good judgment. • Must be able to consistently follow documented procedures for incident resolution. • CompTIA, Microsoft certifications, previous experience in the industry, or college degree in IT preferred. Education/Experience: • High School or GED diploma. • CompTIA, Microsoft certifications, previous experience in the industry, or college degree in IT preferred. • Flexibility to work a rotating shift schedule based on business need across our 24x7x365 operation. • Experience working as a customer service representative or help desk analyst is a plus. • Experience working for a Managed Service Provider (MSP) is a plus. • A+ and Network+, or the ability to acquire both within 1 year of employment. • Previous experience with N-Able, PRTG and/or other RMM solutions is a plus.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

A Few Words About Us - Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. Job Description CSS PC Technician - Pittsburgh, PA Duration: 6 Months • High School Diploma with 3 to 5 years experience. • Main Responsibilities: • Provides basic troubleshooting assistance and ticket resolution for personal computer users. • Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs. • Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors. Recommends hardware solutions regarding personal computers in assigned areas. • Assists with computer studies, projects, and implementation of policies throughout area of assignment. • Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems. • Experience working with personal computer hardware, software, systems, local area networks and terminology. • Good organizational and problem solving skills. • Ability to operate computer peripherals including monitors, printers and scanners. Qualifications High School Diploma with 3 to 5 years experience. Additional Information Harshad Bahekar Technical Recruiter Integrated Resources Inc. IT REHAB CLINICAL NURSING Inc. 5000 - 2007-2014 (8th Year) Certified MBE I GSA - Schedule 66 I GSA - Schedule 621I I GSA - Schedule 70 (Direct) 732-429-1922

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call + $5 per diem Dell/Lenovo certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR YGo7hpiY31

TekWissen provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client's requirements and span the services spectrum from Application Development/Maintenance, testing, IT Consulting & staffing for IT Infrastructure Management through strategic consulting and industry oriented Business Process. Our end-to-end Business Process as a Service (BPaaS) solutions support complex, high-value, knowledge-based work. Combining applications, platforms, infrastructure, knowledge processes, and domain expertise allows us to deliver greater efficiency and innovative business capabilities. You should have positive, constructive attitude and the ability to work both independently and in a team environment. Hi , I am Santhosh (associate recruiter ) always look for a potential candidates like you Below is the requirement with our direct client.Let me know if you interested and available for the project. Job Details: Title:IT-Field Service Technician/Computer Driving Technician. Location: Pittsburgh, PA( We hire for many locations in US) Type of Job: Long term Contract/Contract to permanent Job Description: Candidate will be taking PC hardware break fix calls at various locations. Must have reliable transportation. Must be able to pass drug and background screening. Must be able to complete required product training. Required Skills: DELL Desktop PC, Install/Support, Expert Education and experience: Must be able to pass drug and background screening. Must be able to complete required product training Qualifications A+ certification Additional Information santhosh

e&e is seeking a Lab Tech Coordinator for an on-site opportunity in Pittsburgh, PA! The IT Lab Coordinator will work in coordination with the Director, other lab coordinators, and classroom teachers to provide authentic, project-based, in-person and remote learning opportunities for our K-12 students. In this role, the Coordinator will help learners acquire the knowledge and skills necessary for career success in the Computer Science (CS), Information Technology (IT) and/or Cybersecurity fields. S/He will also develop and coordinate learning modules and oversee independent study opportunities. Specific Responsibilities: Plan and implement high-quality, engaging, computer science lessons and activities that are differentiated to meet the learning needs of the students and that include general knowledge in computing & the internet, app and web design, designing & analyzing algorithms, coding, cybersecurity, and hands-on performance tasks/labs/projects. Develop computer programming offerings for students using industrial technology equipment such as robotic arms and quadruped robots. Empower students to take charge of their learning by providing all necessary scaffolding, modeling, materials, and resources, and consistently maintain a high level of expectation for student success. Engage students in making and designing their own independent learning. Collaborate with other faculty and staff members to plan and facilitate cross-curricular, inquiry-based projects and integrated activities into lessons. Work with students on individual or small group projects and independent studies within the lab. Further develop, build, and define the lab space-particularly in the areas of computer science, coding, IT, and cybersecurity. Work to keep lab organized, well-stocked, and equipment up to date and maintained. Develop safety and maintenance guidelines for teachers, students, and guests. Provide technical expertise to students and lab guests regarding best use of the technology. Actively co-create a culture that is committed to being at the leading edge of K-12 education. Facilitate summer camps and other outreach opportunities Create opportunities for learners to build skills needed to enter the workforce directly upon graduation Establish active partnerships with local industry to stay abreast of current and improved techniques, trends, and products. Participate in training as required to maintain knowledge and stay informed of industry trends Perform other duties as assigned. Competencies: Ability to instruct coding and programming opportunities for students in a hands-on, skilled- based, software development learning lab Commitment to professional development and a growth mindset about learning for children Motivated, hardworking, meticulous, organized, and reliable with a steadfast focus on safety Passion and interest in design, engineering, and making across multiple technology domains Self-initiative to learn new tools and software to implement in the lab Sense of humor and connects with students who may have difficulties connecting in other academic areas. Enjoys helping to build and inspire a growing community of thinkers, designers, problem-solvers Customer-focused approach with a high degree of flexibility Demonstrated ability to work well in fast-paced environment with a team player record of accomplishment Willingness to model professional and ethical standards when working with students, teachers, and families. Strong verbal and written communication skills and an ability to effectively discuss the lab program with the larger community. Ability to work effectively both with and without supervision. Ability to work remotely, if necessary Ability to work occasional evening or weekend hours, as needed Work Environment: This job operates in an indoor lab facility. The employee will be working directly with staff and with students/staff/community members in the field. They will be working with equipment, machines, technology, computers, and networking equipment, etc. Physical Demands: This job operates in a professional office environment which primarily requires the ability to sit and/or stand for extended periods of time while online. However, this can be a physical role, which requires the ability to lift, squat, or bend when working with equipment in the lab. Ability to travel to other sites/locations as needed. Preferred Education and Experience: Minimum of an Associate degree in an IT or computer-related major and a minimum of 2 years of experience in performing duties as indicated below or equivalent combination of training, certification, and/or experience Strong background in Object-Oriented Programming, including Python, Java, JS, .NET, HTML, etc. Must understand SDLC (software development life cycle) Must have solid understanding of TCP/IP subnetting & OSI model Ability to work independently with little management or direction Ability to lift/move computers and IT equipment for setup One year teaching or instructing experience Additional Eligibility Qualifications Valid PA Driver's License Appropriate Automobile Insurance Coverage Clear background as determined by State required background checks

On behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. We are assisting our partnering company, listed below, with this position. It is open to Veterans, Transitioning Military, National Guard Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow for next steps. Location: Pittsburgh, PA and surrounding Tri-State area Schedule: Primarily 9:00 AM - 5:00 PM (varies by customer needs) On-Call: Every 3-4 weeks (minimal call-outs) About Alpha Scanlon Alpha Scanlon is a Pittsburgh-based technology services company with over 30 years of experience in telecom, IT, cabling, surveillance, access control, and carrier services. We proudly serve municipalities, first responders, schools, healthcare, manufacturing, and commercial clients across Western PA, Eastern OH, WV, and MD. Our team delivers 24/7/365 support with a focus on professionalism, pride, and performance. Position Overview We are seeking a Telecom & IT Field Technician to join our growing team. The ideal candidate is versatile, punctual, and comfortable working both independently and as part of a team. This role involves installing and servicing telecom systems (hosted and premise- based), cabling infrastructure, carrier services, and network equipment (switches, firewalls, PCs) for a wide range of customers. Responsibilities - Install, program, and service hosted and premise-based telecom systems - Perform structured cabling installations (voice, data, and fiber) - Deploy and maintain carrier service connections (SIP, VoIP, broadband, etc.) - Configure and troubleshoot network equipment (switches, firewalls, PCs) - Conduct site surveys, document work, and ensure compliance with standards - Provide exceptional customer service while representing Alpha Scanlon - Participate in rotating on-call schedule (every 3-4 weeks, minimal calls) Requirements - Reliable vehicle and clean driving record (travel to customer sites required) - Punctuality and ability to adapt to varying customer schedules - Comfortable working on ladders and lifts - Experience operating a bucket truck is a bonus - Must have basic hand tools and standard telecom tools - Experience with telecom and IT systems strongly preferred - Ability to read wiring diagrams and follow installation standards Compensation & Benefits - Competitive pay based on experience - Paid time off (PTO) - Medical and dental insurance - Opportunities for professional growth and certifications - Company-provided training on cutting-edge technology How to Apply If you're ready to join a company where every day brings new challenges and opportunities, we'd love to hear from you.

Job Type: Full Time / Contract to Hire Work Authorization: No Sponsorship The A.C.Coy Company has an immediate need for an IT Support Technician. Ideal candidates must have 5 -10 years of prior Service desk or Operations support experience. Must be able to work third shift (11pm -7am). Responsibilities Operations team provides 24X7X365 on-site support Ensure all hardware/software problems/Infrastructure issues are logged (tickets) and the appropriate staffs are notified Perform equipment/network/fiber/copper installs and decommissions Handle production changes and system turnovers Third shift (11pm - 7am) Tuesday - Saturday Qualifications Education: Bachelor's degree - Preferred Experience Required: IT Service Desk or Operations support - 5 -10 years Windows 10/11, Active Directory, Ticketing system (Any will be considered) - 5+ years Installation and decommissioning of equipment/network/routers/servers - 1+ years Documentation experience - able to provide detailed write up of problem and resolution - 5+ years

YinzCam is a tech leader in sports, developing mobile apps, Connected TV apps, and analytics solutions for sports teams, leagues, events, and venues worldwide. With over 180 professional sports clients and more than 100 million app installs globally, we are dedicated to developing technology to connect fans with the live events they love, year-round, 24/7. Our IPTV product has elevated venues like Mercedes-Benz Stadium, Rocket Mortgage FieldHouse, and Allegiant Stadium. Our digital products are used by 200+ professional sports teams and leagues around the world, including clubs and stadiums in the NFL, NBA, MLS, NHL, Liga MX, English Premier League, AFL (Australia), and more. Read more about our story and clients at ************************* NOTE : This is an in-office role in Pittsburgh, PA, USA. Candidates must be within commutable distance to our Pittsburgh office. YinzCam is looking for a client-focused and proactive Help Desk Specialist to provide responsiveness to clients on the use of YinzCam's official mobile apps.The ideal candidate has a passion for troubleshooting, problem solving, responsiveness, and the intricacies of club apps for sports. In addition, they must be a self-starter with the ability to learn about technology, mobile apps, content-management systems, and to manage multiple customer requests at a fast pace, particularly on game-days, without dropping the ball. We are a 24/7/365 global sports entity, so a solid understanding and love of sports and digital platforms is highly desired. As is the case in sports, hard work, passion, drive, client focus, and understanding what clients want are the elements that will make for a successful and integral part of our team. We are looking for someone who... Thinks nothing is impossible Relishes the intensity and pace of the sports industry Is client-focused, prompt, and attentive to client needs Will do whatever it takes to troubleshoot and solve a technical problem What you will be doing... Responding promptly to client questions around YinzCam's apps and products Reviewing problem reports from fans and customers, to reproduce issues rapidly on game-days Proactively verifying that all of the content and information in YinzCam's apps is up-to-date on a daily basis, e.g., stats are updating correctly in an app on game-day Proactively testing all of YinzCam's apps and their features on a daily basis Be our MVP if you have... 2 years+ of experience in help-desk experience Solid understanding of sports stats and content Experience with digital platforms/tools, and content management systems Experience with Java, SQL & Python Experience with finding and reproducing issues in apps for sports Strong work ethic and team-oriented who can work with cross-functional teams like Engineering and Project Management Flexible to work evenings and/or weekends particularly to monitor games and events including weekends, nights, and holidays Appetite and ability to thrive in a high energy fast-paced digital environment Strong desire to learn and grow career Degree in business, engineering, sports management Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future.This is a contract role with the potential to transition into a permanent position based on performance and business needs. Applicants must be within a commutable distance to our Pittsburgh office in East Liberty.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Distributed Client Services Location: WASHINGTON,PA Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support. Troubleshooting Office 2003/2007/2010 support end user trouble shooting skills Installation, configuration and maintanence of windows, hardwares and softwares. Desktop and laptop installation ,configuration and upgradation Support and troubleshoot windows XP and windows 7/Migrations Qualifications SHARE ASAP Additional Information For more information, Please contact Shubham ************

New World. New Problems. New Solutions. Edgeworth Security is a full-service security firm, specializing in Interactive Video Surveillance, Security System Integration, Executive Protection and Security Consulting Services. Our security solutions and suite of managed services leverage modern technology and automation to significantly lower theft and crime, as well as improve overall operations for our customers. Edgeworth Security takes a proactive stance on crime prevention and operational enhancement by applying artificial intelligence and military grade analytics used in our Command Center. We combine people, processes, and technology to actively secure, protect and improve the operations of our clients' people, property, and assets. Overview: As a Support Specialist, you will be a crucial part of our technical support operations, working to ensure the security and integrity of our digital infrastructure. You will monitor our systems, identify system faults, detect potential threats, and assist in incident response, playing a pivotal role in maintaining our networking infrastructure and safeguarding our technological ecosystem. Position: Support Specialist Location: Pittsburgh, Pennsylvania. All candidates must currently reside within a commutable distance to Robinson, PA. No relocation is offered. Travel: None. This position is onsite, in-office. Hours: This position requires a rotating shift to support a 24/7/365 operation. Job Type: Full-time Essential Job Function and Responsibilities: Investigate and troubleshoot networking, security equipment, and operating system errors. Monitor traffic, security alerts, and event logs to detect suspicious or anomalous activities. Utilize tools to investigate and categorize events based on their severity/impact. Analyze alerts and reports to identify potential incidents and vulnerabilities. Prepare and maintain detailed reports, documentation, and notation of actions performed. Collaborate to Identify opportunities to enhance monitoring and response processes. Contributes to the development of playbooks, procedures, training, and documentation. What's in it for you? Why work for Edgeworth: We are growing! We want all candidates and employees to know that we are excited about the positive improvements we're making and our ongoing efforts to enhance our culture and provide an environment that promotes both professional growth and work-life balance. Our expansion brings exciting opportunities for progress and innovation as we adapt to new challenges. By embracing change, implementing effective processes, and exploring new technologies, we're continually improving. Together, with a shared focus on our goals, we're building a successful, dynamic company where everyone can thrive. We value our employees and are invested in personal and professional growth, learning new skills, challenging yourself, and growing your career while doing meaningful work. Benefits: Top-tier compensation Full-time, non-exempt hourly with full benefits (medical, dental, vision, life insurance/AD&D/short-term and long-term disability, 401(k) matching) Training & Education Assistance Paid Time Off (PTO) Salary Description $27/hour We look forward to the possibility of you joining our team. Employees are our greatest asset. Here at Edgeworth Security, we embrace diversity, equity, and inclusion, and always strive to be better than we were yesterday. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Edgeworth Security is an Equal Opportunity Employer committed to hiring a diverse workforce. Edgeworth Security utilizes e-Verify to check employment authorization. Requirements Technical Knowledge & Skills This candidate will be expected to diagnose and resolve technical issues across a variety of hardware, software, and networking topics including but not limited to: Required Skill(s): 2+ years of experience in technical support and/or network support position. Network protocols (TCP/IP, DHCP, DNS, etc.) Networking and configurations (Switching, routing, firewalls) Windows & Linux Operating Systems Strong technical background with specific knowledge in servers or networking Strong analytical skills, initiative, and the ability to work under pressure Detail oriented and organized approach while working in a ticketing system Preferred Skill(s): Virtualization technologies (VMWare, Hyper-V, etc.) Security Applications (SentinelOne, Ironscales, Sublime, etc) Storage, Disaster recovery & Backup solutions (Datto, Veeam, etc.) Scripting knowledge and syntax (PowerShell, Python, SQL) Identity Provider/Multi-Factor Authentication (Duo Security, Entra ID, Okta) Preferred certifications include MCSA, CCNA, Security+, and/or Network+ Bachelor's degree in computer science, Information Security, or a related field is valued but not required Salary Description $27/hour

Job Description Ergon - West Virginia, Inc. in Newell, WV currently has an opening for an Information Systems Support Technician. We are a great company with great pay and great benefits. Ergon is a relationship-driven company that values each employee's willingness to learn and contribute to the team. We are family owned and we pride ourselves on maintaining a small company feel. The Information Systems Support Technician provides end user support for hardware, software and technology systems. Information Systems Support Technician Responsibilities: Keep safe work habits as the highest priority at all times Develop good working relationships with all co-workers, customers, and associates. Respond to user support requests via phone, email and through a ticketing system. Support PC deployment, imaging, system updates, and asset tracking. Maintain technical documentation in help desk and asset management systems. Provide informal user technical training and support. Assist with A/V equipment, office setups and departmental admin tasks. Collaborate on escalated IT issues and projects. Support IT security and data protection protocols. Respond to call out duties as assigned. Demonstrate purposeful growth to develop new skills and identify and execute continuous improvement projects. Information Systems Support Technician Requirements: Requires a high school diploma or equivalent required; Associate degree or higher in a relevant field is preferred. Relevant technical certifications (e.g., Comp TIA A+, Microsoft Fundamentals, ITIL Foundation, CCNA). Experience in help desk, technical support, or administrative support. Knowledge of Microsoft Windows OS and desktop application maintenance. Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint, Visio, Teams) Experience with help desk ticketing and job tracking systems. Familiarity with SAP or enterprise software systems. Experience with data visualization tools such as Tableau or Power BI. Strong communication, organization, and time management skills. Ability to work independently and within a team. Customer service mindset. Professionalism and discretion in handling confidential information. Basic administrative skills. Must meet physical requirements of the position. Applicants must submit a resume to ********************* and include wage requirements. Must be able to pass a pre-employment drug screen and background check. A clean MVR is required. Ergon offers a competitive benefits package: 401(k) with company match, Health, Life, Dental, Vision, Paid Holidays, Vacation, Sick Leave, Tuition Assistance and Profit Sharing. Ergon - West Virginia, Inc. is an EEO/AAP employer Employment offer contingent upon pre-employment drug test, background check, and MVR. Job Posted by ApplicantPro

Overview: The Application Support Analyst will be responsible for providing in-depth analysis, technical support for application software, operating systems and/or integrated third party products to external and internal customers. Duties and Responsibilities: Take a collaborative role with the application support team to triage production problems, perform defect analysis and provide fixes in a timely fashion, particularly with high priority items; Provide and take ownership of estimates for your work and monitor progress against the estimate; Work with support team to prioritize and schedule support activities; Work collaboratively with other Inovalon departments to ensure fit for purpose solutions are delivered; Liaise with Technology and Engineering teams to resolve application issues; Update documentation to cover implementation of application solutions, including technical specifications, site deployment and support requirements; Ensure compliance to Company procedures when making changes and implementing code; Respond to support requests through phone calls, emails, live chat, and in person; Tier 1 end user support for issues with internal applications, data integrity, data exchange, and reports; Troubleshoot, identify, track, and ensure resolution of issues; Provide application administration functions such as creating and updating standardized codes, mapping tables, account queues, and other data parameters for our internal applications; Maintain a follow up schedule for unresolved issues; Create and maintains system configuration, process, and procedure documentation on assigned projects; Run, monitor and maintain automated services, macros and scripts; Process daily file transfers; Prioritize help desk requests based on operational needs and escalate issues to quick resolution when needed; and Assist operations with process improvement and finding solutions to business problems. Maintain compliance with Inovalon's policies, procedures and mission statement; Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company; Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function; and We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such. Job Requirements: Minimum 2 years of experience in application support, SaaS experience preferred, healthcare background preferred Minimum 2 years of experience with basic system administration tasks in Linux and Microsoft Windows servers Proficient in ServiceNow or other CRM system (Salesforce, etc.) Being able to communicate clearly with clients; client focused and sensitive to client needs Basic to advanced knowledge of SQL Developer Advanced Knowledge of the Scriptmed application and configurations; The ability to prioritize client issues as they are submitted; The ability to multi-task effectively; Two plus years of experience in software development and/or support; Two plus years of experience in some or most of these language & platforms - Java, J2EE, .Net, Weblogic, Informatica, Linux/Unix, Windows, Oracle, DB2, Sybase, Shell & Perl scripts; Proficient in writing SQL queries; and Excellent problem solving and analytical skills. Education: Bachelor's degree or equivalent work experience required. Physical Demands and Work Environment: Sedentary work (i.e., sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; Subject to inside environmental conditions; and Travel for this position will include less than 5% locally usually for training purposes.

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support

United Way of Southwestern Pennsylvania Pittsburgh Office The Desktop Support Specialist (DSS) assists United Way of SWPA employees, contractors, and other partners (End Users) with organization provided and supported hardware and software systems. The DSS receives reports of technology related concerns from End Users through in person interactions, telephone calls, email, and other electronic communications (e.g., instant messaging, chat, SMS), managing these requests using the service desk management ticketing system. The DSS identifies root causes for the symptoms reported, researches ways to remediate or mitigate these root causes, selects the most appropriate resolution, and coordinates corrections with the affected End Users. The DSS is responsible for installing, monitoring, and maintaining End User computers and related peripherals through the entire system life cycle. The DSS assists in the monitoring and maintenance of other technology systems and network infrastructure under the direction of other Information Technology (IT) staff. An associate's degree in a Technical field such as Computer Science, Information Science, Engineering or related field is required. A bachelor's degree in a Technical field and one to three years as a Help Desk Specialist is preferred. An equivalent combination of experience and education may be considered in lieu of education. Annual Salary Pay Grade 103 Salary Range - $38,007 - $44,702 Visit our website at United Way Careers page to view job description and apply for this position. Submissions will only be accepted electronically. The United Way of Southwestern Pennsylvania is an equal opportunity employer committed to workplace diversity, serving Allegheny, Butler, Westmoreland, Fayette, and Armstrong counties.